Vue depuis l’hébergement
Vérifier la disponibilité

Avis sur The Queens Hotel

3 out of 5
The Queens Hotel
The Promenade, Penzance, England

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 182 avis sur 513." "
Note des voyageurs de 8 (Bien), d’après 203 avis sur 513." "
Note des voyageurs de 6 (Satisfaisant), d’après 89 avis sur 513." "
Note des voyageurs de 4 (Médiocre), d’après 32 avis sur 513." "
Note des voyageurs de 2 (Horrible), d’après 7 avis sur 513." "

8,4/10

Propreté

8,6/10

Personnel et service

7,2/10

Équipements

7,4/10

Infrastructures et conditions de l’hébergement

7,4/10

Écoresponsabilité

Avis

8/10 Bien

Jasmine

Les points forts : Propreté, personnel et service, équipements
The location was superb, room fantastic view however the hotel inside needs some tlc. The carpet inside the lift was worn, the dining room ceiling was patched up; in my room the tiles surrounding the bath needed re grouting, the wallpaper in the bathroom was peeling away in the corners and the furniture in my bedroom was shabby and required revarnishing and the paintwork in my room needed touching up and the window frames needed cleaning. The bed through was the nicest bed ever, so comfortable. Staff were exceptionally friendly, breakfasts were adequate and location of the hotel and view from my bedroom was outstanding. If the Hotel could just correct some of these snags it would elevate it. It has everything going for it but it is a shame some minor imperfections are on show.
Séjour de 3 nuits en mai 2024

6/10 Satisfaisant

Sally

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
One night stay
It was comfortable but very dated. Shower over bath poor. Small bed even though rooms large! Windows didn't fit so noisy.
Séjour de 1 nuit en février 2024

10/10 Excellent

Peter

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
3 day break in Penzance
Our 1st stay here. Nice room with sea view all nicely clean. The largest towel was not very large and that really is the only complaint. All the staff were very attentive and helpful and the service from them was great. A pleasure to have stayed and hopefully we will visit again sometime. Some of the breakfast tables need to be available in the shade as even in February it was too hot sat there.
Séjour de 3 nuits en février 2024

6/10 Satisfaisant

Anton

Voyage d’affaires
Les points forts : Propreté
A little run down from the outside and internally in places but actually ok for an overnight stay.
Séjour de 1 nuit en décembre 2023

6/10 Satisfaisant

sandra

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Aussie trippers
Grand old building Staff members particularly the breakfast staff were very friendly Down side the mattress on my bed was as old as the building, I had springs sticking into me from all angles
Séjour de 2 nuits en octobre 2023

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Infrastructures et conditions de l’hébergement
Generally OK, rooms smaller than advertiised, old and tired furnishings and decoration. Staff OK, except for a lady at the bar who for some feast took a dislike to me, was very awkward regarding a meal order, and in the end my wife and I left and had drinks and a meal in a nearby pub. I note another person’s review highlighted rudeness in staff. I’m
Séjour de 1 nuit en septembre 2023

8/10 Bien

Debbie

Voyage en groupe
Les points forts : Propreté et personnel et service
Shabby but charming
Room was quite basic and shabby, but seemed to be clean. No facility for a 'Do not disturb' sign if you wanted to stay in the room. However, the room was not cleaned in between the two nights I was there which I though was a little strange. Good supply of tea/ coffee etc and plenty of complimentary bathroom stuff. Bed was very creaky and I kept waking myself up whenever I turned over! Mattress was a little too hard for me - but that's a personal preference. Good blackout curtains. Staff very pleasant and helpful whenever approached. Was a little surprised that rooms were not easily accessible when you had heavy suitcases. There was a lift, but then still lots of stairs to climb to get to the room - would put me off staying again unless I could be assured of an accessible room. I'm not disabled as such, but find it a real struggle to try and lug a heavy case up stairs like that.
Séjour de 2 nuits en septembre 2023

6/10 Satisfaisant

Christopher

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 4 nuits en septembre 2023

6/10 Satisfaisant

Eileen

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Room not clean and needs to be updated
Séjour de 3 nuits en septembre 2023

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté
Les points faibles : Confort de la chambre
The room was very small very hot and the bed so small we took turns to sleep in it. The first morning breakfast was fine. Day two we waited 45 minutes for breakfast to arrive. Day three my breakfast was cold and I couldn’t, eat it. Cold scrambled egg turns me off any offer of anything else.
Séjour de 3 nuits en septembre 2023

10/10 Excellent

A J

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very pleasant stay
Lovely location next to seafront. Convenient parking and within walking distance of town centre. Friendly and helpful staff.
Séjour de 4 nuits en septembre 2023

10/10 Excellent

Ian

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Room was clean and comfortable with tea/coffee facilities Definitely visit queens hotel again
Séjour de 1 nuit en septembre 2023

10/10 Excellent

Heather

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Despite being a 3 star hotel it was clean, a little dated, pa basic breakfast and a good evening meal, my room wasn’t too expensive despite being a single person. Staff were nothing but helpful and polite
Séjour de 3 nuits en septembre 2023

8/10 Bien

Claire

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 2 nuits en septembre 2023

10/10 Excellent

Margaret

Séjour de 4 nuits en août 2023

10/10 Excellent

Kevin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 6 nuits en août 2023

10/10 Excellent

Helen, Epsom

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Easy check in lovely room and wonderful breakfast
Séjour de 1 nuit en août 2023

6/10 Satisfaisant

Alexei, The Woodlands

Voyage en couple
Les points faibles : Infrastructures et conditions de l’hébergement
Unable to use cpap machine because no outlets near the bed. Hole in the wall - unrepaired. Hotel needs TLC.
Séjour de 1 nuit en août 2023

10/10 Excellent

Alan

Séjour de 2 nuits en août 2023

10/10 Excellent

Brian

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Fantastic breakfast view.
Séjour de 2 nuits en août 2023

10/10 Excellent

Tanya

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023

8/10 Bien

William H.

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The Queens Hotel, Penzance England
The Queens Hotel is right on the waterfront in Penzance, England. It is about a mile to the train station and about half mile to the ferry to the Isles of Scilly. Breakfasts came with the room and were good. The building is old and floors creak, but that was not an issue. The main market street is 10 minutes away. There's a good fish 'n chips carryout two doors down.
Séjour de 3 nuits en juillet 2023

8/10 Bien

Denny

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice clean hotel located not too far away from the train station. Breakfast is good and the service is excellent.
Séjour de 4 nuits en août 2023

8/10 Bien

hywel

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023

8/10 Bien

Rifdi

Séjour de 1 nuit en août 2023

8/10 Bien

Helle Tving

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en août 2023

10/10 Excellent

Catherine, Geary

Séjour de 1 nuit en août 2023

2/10 Horrible

Janet

Les points forts : Propreté
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Disappointed
I parked my car opposite a locked bollard in front of a skip. Next morning Reception phoned to say I was blocking someone in. I could see my car from my window. It was not blocking anyone. A white Range Rover was blocking 2 vehicles in. Apparently this belonged to "the boss" who usually parked where I had parked and had been forced to park blocking another member of staff. I found this experience unpleasant. The room was too hot and inconvenient with case and dog.
Séjour de 1 nuit en août 2023

4/10 Médiocre

Lindsey

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Dissatisfied only great thing about it was the location
Séjour de 6 nuits en juillet 2023

10/10 Excellent

Anne Carothers

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I very much enjoyed my stay at The Queens. The views were lovely, from the dining room and my own room, and the staff were very helpful. Charming all the way around:)
Séjour de 2 nuits en août 2023

10/10 Excellent

Sarah

Séjour de 1 nuit en août 2023

10/10 Excellent

Pawel

Séjour de 1 nuit en juillet 2023

8/10 Bien

Janet

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Room much too hot even with window open and fan on, made sleeping very difficult. Otherwise fine.
Séjour de 1 nuit en juillet 2023

4/10 Médiocre

Annemarie

Séjour de 1 nuit en juillet 2023

6/10 Satisfaisant

Matthew

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2023

10/10 Excellent

Liam

Séjour de 1 nuit en juillet 2023

8/10 Bien

John

Séjour de 1 nuit en juillet 2023

8/10 Bien

Louise

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Summer Holiday
Our room was lovely and spacious with great sea view. Reception were very helpful and always on hand to top up tea bags etc. Our room was only scheduled to be serviced every 3 days and this was fine however fresh towels were available at reception. Great location for ferry to Scilly Isles and visiting St Michaels Mount.
Séjour de 7 nuits en juillet 2023

2/10 Horrible

Bob

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lots of rooms, confusing with luggage carrying
Séjour de 1 nuit en juillet 2023

10/10 Excellent

YUKARI

Séjour de 4 nuits en juillet 2023

6/10 Satisfaisant

Chris

Séjour de 1 nuit en juillet 2023

8/10 Bien

Melanie

Séjour de 1 nuit en juillet 2023

8/10 Bien

PETER

Séjour de 2 nuits en juillet 2023

6/10 Satisfaisant

ISAO

Séjour de 2 nuits en juin 2023

6/10 Satisfaisant

Wendy

Voyage en famille, Voyage en couple
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The Queens Hotel was very tired and the rooms that we stay in decoration was very poor and there was evidence of movement in the hallways where there was evidence of cracking . Very poorly kept which is a shame as accommodation was in a very good location and was looking over the sea front.
Séjour de 3 nuits en juillet 2023

10/10 Excellent

Alejandro

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We had an excellent experience at Queens hotel. Thank you! Totally recommend it!
Séjour de 1 nuit en juillet 2023

10/10 Excellent

Glenda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juin 2023

6/10 Satisfaisant

David

Voyage en famille
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Tired
Very tired property on the prom in Penzance where there are few alternatives.
Séjour de 1 nuit en juin 2023

8/10 Bien

Stephen

Les points forts : Propreté et confort de la chambre
Poor service
One evening the service in the restaurant was terrible waiting over an hour between starter and main course in the end gavce up and cancelled the meal. The excuse given was we only have one chef on this evening which is not good enough
Séjour de 2 nuits en juin 2023

4/10 Médiocre

Richard

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Don’t stay here
Shocking hotel absolutely filthy
Séjour de 1 nuit en juin 2023