Chambre Quadruple, vue mer (Room 17) | Vue de la chambre
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Avis sur The Lugger Inn

3 out of 5
The Lugger Inn
3 Marine Terrace, Penzance, England

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 181 avis sur 561." "
Note des voyageurs de 8 (Bien), d’après 191 avis sur 561." "
Note des voyageurs de 6 (Satisfaisant), d’après 122 avis sur 561." "
Note des voyageurs de 4 (Médiocre), d’après 49 avis sur 561." "
Note des voyageurs de 2 (Horrible), d’après 18 avis sur 561." "

8,2/10

Propreté

8,2/10

Personnel et service

7,8/10

Équipements

7,2/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

8/10 Bien

Christine

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
oui Mon sejour a ete tres agreable le temps y faisant beaucoup.
Séjour de 2 nuits en août 2019
Réponse de neddy le 2 sept. 2019
Thank you for your review it is greatly appreciated

2/10 Horrible

yves

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
PLUS QUE DECEVANT
Chambre très exigue, lampe de chevet cassée , douche fonctionnant mal, odeurs et manque d'hygiène
Séjour de 1 nuit en août 2018
Réponse de Neddy le 30 août 2018
We note your comments with regards to your stay and we will take measures to sort these issues out, did you complain whilst staying with us? Only we would always try our very best to move guests to a different room if they are not happy?

8/10 Bien

papymau, st-Nazaire France

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Chambre 7 bruyante (carrefour routier)
Bon accueil, terrasse agreable, Petit dejeuner pas avant 8h30...un peu tardif.
Séjour de 1 nuit en juin 2017

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre

10/10 Excellent

Charles

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Liked it all good options I walking ditsnce great central view to die for
Séjour de 4 nuits en avril 2024

10/10 Excellent

A L

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great place to stay
We've stayed here previously so when we decided to return to Penzance, Lugger Inn was our first choice. Beautifully decorated, inside and out. Great chef, great food, great service, great location.
Séjour de 3 nuits en décembre 2023

10/10 Excellent

Gary

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A friendly environment where nothing is to much trouble to help you 💓 everything about the Lugger is fantastic.
Séjour de 2 nuits en septembre 2023

10/10 Excellent

KHENITH

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en septembre 2023

8/10 Bien

Barbara, Winnipeg

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Old building with charm and stairs. Full hot buffet breakfast. Room very comfortable with sitting area to watch pedestrians along the strand. Coffee and tea in room. 20 minute walk from bus/train station. Food trucks on strand, restaurant on bottom. Lidl groceries a 5 min walk away. Pubs and shopping close by. Bring a rain jacket.
Séjour de 2 nuits en septembre 2023
Réponse de Lugger le 21 sept. 2023
Thanks for the great review it is very much appreciated!

10/10 Excellent

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en août 2023
Réponse de Lugger le 21 sept. 2023
Thanks for the 10 out of 10 it is greatly appreciated!

10/10 Excellent

Bev

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Just lovely stay fantastic carvery too
Séjour de 2 nuits en septembre 2023
Réponse de Lugger le 15 sept. 2023
Thank you for the great review it is very much appreciated!

10/10 Excellent

Mandy, EXETER

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean, fresh and tidy. Everything I needed for a short stay - including a fan which was critical!!! Parking, not quite as easy as expected - did end up in a car park, with additional cost.
Séjour de 2 nuits en septembre 2023
Réponse de Lugger le 13 sept. 2023
Many thanks for the great review it is very much appreciated!

10/10 Excellent

Gary

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The shower was a bit challenging to get the right temperature but after awhile got it sussed
Séjour de 10 nuits en août 2023
Réponse de Lugger le 1 sept. 2023
Thanks for the review it is very much appreciated!

8/10 Bien

Elizabeth

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff were great and helpful. Good food. Sheets clean. Only negative was toilet (dodgy flush) and shower (very low pressure) but fine for the cost.
Séjour de 5 nuits en août 2023
Réponse de Lugger le 1 sept. 2023
Thank you for completing a review of our INN, it is very much appreciated, we note your comments.

10/10 Excellent

Alex

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastic little hotel with great staff!!
The location, staff, rooms, quality of food absolutely fantastic, the room I was in was a little hot but bearable especially considering it had the sun in it from morning until night, it could have done with a fan or something but like I said it was bearable, the only thing missing from the room was an iron but other than that it was perfect. The room was really spacious, cleaned daily, the breakfast was one of the best hotel buffet breakfasts I have had for a very long time. The bar prices were very fair, £4-£5.50 a pint, the even meals were very well portioned and at a fair price. It was a quiet hotel, I hardly heard any of the other guests and considering I was above the bar hardly heard them even though it was fairly busy… and I had the windows open. The staff were very friendly and helpful, I would highly recommend this hotel to anyone.
Séjour de 3 nuits en août 2023
Réponse de Lugger le 1 sept. 2023
Thanks for the great review it is very much appreciated! Just for future reference we do provide an iron and ironing board on request....and we also have fans, please do not hesitate to ask us on your next stay!

6/10 Satisfaisant

Aroline

Les points forts : Personnel et service
Excellent and polite staff. Room was kept clean everyday. The rooms needs maintenance - old curtains, toilets dated, no exhaust in toilets.
Séjour de 4 nuits en août 2023
Réponse de Lugger le 1 sept. 2023
Thank you for your review, it would be good to know which room you stayed in please? As all our curtains are relatively new? and it would be helpful if you could have let us know of any maintenance issues during your stay, perhaps we could have moved you and made good any issues?

10/10 Excellent

Catherine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great value for money.
The breakfast was excellent and the service the same and super friendly (without being in your face). It’s right on the sea front so really convenient for everything. Parking can be tough, but I was lucky. I’d definitely stay here again if ever in the area!
Séjour de 2 nuits en août 2023
Réponse de Lugger le 25 août 2023
Thanks for the great review, it is very much appreciated!

6/10 Satisfaisant

Katherine

Voyage en famille
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Good location, but outdated furniture, tiny bathroom, uncomfortable beds and paper - thin walls. Breakfast was ok, but poor quality.
Séjour de 2 nuits en août 2023
Réponse de Lugger le 11 sept. 2023
Thank you for your review so sorry that we did not meet your expectations.

8/10 Bien

Fahd

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en août 2023
Réponse de Lugger le 18 août 2023
Thank you for completing a review of our INN, it is very much appreciated!

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en août 2023
Réponse de Lugger le 14 août 2023
Thank you for the great review it is very much appreciated!

10/10 Excellent

Martin

Séjour de 4 nuits en août 2023
Réponse de Lugger le 14 août 2023
Thank you for the great review it is very much appreciated!

8/10 Bien

Markus

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en août 2023
Réponse de Lugger le 14 août 2023
Thank you for the great review it is very much appreciated!

6/10 Satisfaisant

Julie

Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Slightly disappointed
Kitchen extractor fan directly below room and could be heard from bedroom. Cooking fumes/smells came straight through window. Lack of mirrors and getting ready areas and the bed creaked and mattress looked old and only 1 accessible plug socket.
Séjour de 3 nuits en août 2023
Réponse de Lugger le 14 août 2023
Thank you for the review, we did sort the issues that you raised at the time of your stay with us, we explained that the extractor fan is switched off every evening by 9pm, so this would not hinder your sleep, we gave you a mirror for the bedroom, the bed is just 1 year old and the mattress is only 9 months old so no idea why it creaked, there are three plug sockets in room 3??? We are sorry that you were not happy with your stay, we thought when we spoke with you that all was fine?

8/10 Bien

Anna

Voyage en famille
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
We had a lovely stay, the staff is extremely friendly, location is brilliant, right next to the sea, near the Jubilee Pool and very close to Newlyn. All the amenities were nearby. Breakfast was included, which is a lovely bonus. We were late once, but we’re still allowed to have breakfast. Food is absolutely lovely. The room was spacious with a sea view and it was cleaned and towels have been changed everyday. The shower pressure was a bit low though and overall needs a bit of tlc.
Séjour de 5 nuits en juillet 2023
Réponse de Lugger le 4 août 2023
Thank you for the great review it is very much appreciated!

8/10 Bien

Dakang

Séjour de 2 nuits en juillet 2023
Réponse de Lugger le 4 août 2023
Thank you for your review it is very much appreciated!

4/10 Médiocre

noel

Voyage en famille
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
never ever again
so sad won’t be returning here again a little run down we’ll a lot actually evening staff very rude room was a dump even the sea veiw couldn’t hide the fact it was horrible so sad but never ever again………steer clear
Séjour de 3 nuits en juillet 2023
Réponse de Lugger le 28 juil. 2023
Thank you for the review what a shame that you didn't mention any of the issues whilst you were staying with us? we would like to think that we could have sorted any issues for you whilst you were here...we welcome your feed back and we will take these issues seriously.

10/10 Excellent

Ken

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Met and exceeded expectations.
The hotel is located on the sea-front and within easy walking distance of the town centre and the bus station. Good-sized rooms, well prepared and enjoyable breakfast and dinner and the bar offers a wide selection of drinks. Full marks too for the staff, who are polite and helpful.
Séjour de 7 nuits en juillet 2023
Réponse de Lugger le 28 juil. 2023
Thank you for the great review it is very much appreciated!

8/10 Bien

Philip

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Property is right on the main road passing through Penzance, so if you have a room with a view of the sea, then you also get the traffic and noise, plus if you are on the the 1st floor you get people at the outside pub seating area being able to look right into your room. Other than that it is a convenient place to stay and have access to the old part of Penzance.
Séjour de 2 nuits en juillet 2023
Réponse de Lugger le 4 août 2023
Thank you for your review it is very much appreciated!

8/10 Bien

Christopher

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Nice location but run down
Hotel was in a nice location. On the sea front, however the room was warm no Air Conditioning or fan provided seagulls were nesting opposite so they were quite noisy so during the day could have the windows open but at night was loud. Building work was being done which we weren’t aware of drilling at 8am outside our room. Breakfast caters for older guests and varies day to day. First day only orange juice on offer but rest of the week apple juice was on offer. In terms of food breakfast items was things like prunes and grapefruit with natural yoghurt. Cooked breakfast consists of sausages left to go hard under the heat lamps, bacon going the same way, also toast isn’t cooked to order or able to cook yourself it is made and left under the heat lamp too. Bed war uncomfortable lumpy and mine had a sharp bit in it that really hurt me when getting into the bed. Double is just two singles pushed together. Room was dated with chunks of paint missing and mould growing in the corner of the room, half of the room lights didn’t work only the bathroom light and the light above the bed worked even then there was two above the bed and only one of them worked. Don’t think rooms are checked very often for if stuff is working. Also rooms have kettle but no way of filling it up as the sink is so tiny.
Séjour de 4 nuits en juillet 2023
Réponse de Lugger le 28 juil. 2023
Thank you for leaving a review, we are sorry that we did not meet your expectations, we would like to think that you could have mentioned any of theses issues during your stay as it is difficult to sort anything out when a guest has departed, with regards to the bed it is a zip and link bed which means the two 5 ft beds link together via a zip system affording the bed to be a king size bed or if needed two larger singles, we would never just have two beds pushed together as out health & safety would not permit this! the works being carried out were not on our premises and we were not informed of any work taking place either so we can only apologise for this, our building is old pre-1925 we do redecorate every winter, but obviously the building is old and is very busy so some areas may be in need of painting, thank you for bringing this to our attention. Sorry about the seagulls unfortunately living by the sea we do tend to be over-run especially during the summer months when they are as you say nesting! Our rooms are checked every day we are sorry that the light was missed.

10/10 Excellent

Christopher

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff were excellent. Really nice and helpful. Lovely rooms and superb food.
Séjour de 2 nuits en juillet 2023
Réponse de Lugger le 24 juil. 2023
Thank you for the great review it is very much appreciated!

10/10 Excellent

CHARLES

Séjour de 3 nuits en juin 2023
Réponse de Lugger le 28 juil. 2023
Thank you for the 10 out of 10 review it is very much appreciated!

8/10 Bien

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en juillet 2023
Réponse de Lugger le 24 juil. 2023
Thank you for a great review it is very much appreciated!

8/10 Bien

George W.

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en juillet 2023
Réponse de Lugger le 19 juil. 2023
Thank you for a great review it is very much appreciated!

8/10 Bien

chris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en juillet 2023
Réponse de Lugger le 17 juil. 2023
Thank you for the 8 out of 10 review it is very much appreciated!

10/10 Excellent

John

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Very good place to stay clean good all round to stay would stay again
Séjour de 2 nuits en juillet 2023
Réponse de Lugger le 24 juil. 2023
Thank you for a great review it is very much appreciated!

10/10 Excellent

WING SZE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en juillet 2023
Réponse de Lugger le 14 juil. 2023
Thanks for the 10 out of 10 it is greatly appreciated!

8/10 Bien

Eric

Les points forts : Propreté, personnel et service, confort de la chambre
Pros and cons
Great location! The restaurant/bar have a very fun energy and vibe. The place is a bit rundown and kitschy. While our room was clean and comfortable, the bathroom and shower needed and updated and the interior hallways definitely need new carpet and a coat of paint. The staff were exceptional and very friendly.
Séjour de 3 nuits en juin 2023
Réponse de Lugger le 14 juil. 2023
Thanks for the review it is very much appreciated and we do note your comments!

10/10 Excellent

Robert

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 7 nuits en juin 2023
Réponse de Lugger le 14 juil. 2023
Thanks for the 10 out of 10 it is very much appreciated!

10/10 Excellent

Sherryl

Séjour de 8 nuits en juin 2023
Réponse de Lugger le 24 juil. 2023
Thank you for a great review it is very much appreciated!

8/10 Bien

Håkan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en juin 2023
Réponse de Lugger le 3 juil. 2023
Thank you for taking the time to complete a review of our INN it is very much appreciated!

6/10 Satisfaisant

Terje

Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Slitt
Gammelt og slitt hotell.Ikke heis. Og trange trapper å dra kofferten opp gjennom. Lettere kaotisk parkering på utsiden. Rommet greit nok, men å finne ut av varmtvannet i dusjen var ikke lett. God engelsk frokost
Séjour de 3 nuits en juin 2023
Réponse de Lugger le 14 juin 2023
Thank you for your review, we are an old hotel/INN this building is actually two houses which were changed into a hotel in 1925, there is no room for a lift to be installed so we are sorry that this caused you difficulties during your stay with us, we pride ourselves on being a good clean family run INN and whilst we only have a small car park at least we have one...there is always the option to park for free on the promenade, most hotels and B+B's in the area do not have parking on site, we do hope these issues have been answered for you, kind regards the lugger!

10/10 Excellent

Diane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Would stay here again
The Lugger Inn had a great location - waterfront, walkable to restaurants, town, and the bus and train stations. My room was large and just as pictured. Breakfast was great and the staff were friendly. The only inconvenience was the lack of a lift.
Séjour de 4 nuits en juin 2023
Réponse de lugger le 12 juin 2023
Thank you for your review it is greatly appreciated! We apologise that you were not made aware that we do not have a lift here, unfortunately the building is too old for us to put one in, the building use to be x two houses that have been converted into our Inn.

10/10 Excellent

Jean

Séjour de 3 nuits en avril 2023
Réponse de lugger le 12 juin 2023
Thank you for your kind review 10 out of 10, it is greatly appreciated!

10/10 Excellent

Susan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I’m almost 80 years old, and I was on my dream visit to Cornwall when I injured my leg. The staff took such good care of me. I am ever so grateful for their kindness and courtesy, and for a wonderful stay looking at that incredible view. I can’t thank them enough.
Séjour de 7 nuits en mai 2023
Réponse de lugger le 12 juin 2023
It really was no trouble, we are so pleased that you are in full recovery and were able to still see our lovely cornwall whilst here, perhaps you will return again soon and we will look forward to seeing you!

10/10 Excellent

Edith

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The friendly staff. This is my second stay at The Lugger. The only negative is I experienced a party in the event room directly below my room for 4 hours. A calendar is posted if you wish to avoid. Others said they were not bothered.
Séjour de 7 nuits en mai 2023
Réponse de lugger le 12 juin 2023
Thank you for your review, yes, we do from time to time have fuctions here however the entertainment finishes 12 midnight prompt and the bar is 1am, our diary is always open for any enquiries with regards to entertainment here, we do our very best to move guests if they ask us to.

10/10 Excellent

Sarah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en mai 2023
Réponse de lugger le 12 juin 2023
Thank you for the great review of 10 out of 10 it is very much appreciated!

10/10 Excellent

Catherine

Séjour de 6 nuits en mai 2023
Réponse de lugger le 12 juin 2023
Thank you for the great review of 5 out of 5, it is very much appreciated!

10/10 Excellent

Jonathan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Short Break
This is the third time that I have stayed at this hotel. All the time I have stayed I am looked after by all the staff. Room spacious and clean comfortable bed nice size bathroom. Good breakfast Wonderful location to explore. I will be back for further holidays.
Séjour de 3 nuits en mai 2023
Réponse de Lugger le 24 mai 2023
Thank you for a great review it is very much appreciated!

8/10 Bien

Sara Marie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en avril 2023
Réponse de Lugger le 24 mai 2023
Thank you for the score review of 8 out of 10 it is very much appreciated!

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service et confort de la chambre
Not clean enough!
Nice bed, fresh bedsheets and towel, food was tasty ……what to improve: Fungus on the wall, dust on bed headboard frames, carpet not clean enough, spots on side couch …restaurant needs to be more spotless….plates, cluttery need to be clean and spotless…. Baby chair was very dirty.
Séjour de 2 nuits en avril 2023
Réponse de Lugger le 24 mai 2023
Thank you for your review and we note your comments - all will be corrected and thank you for bringing this to our attention!