Réception

Avis sur Barony Castle Hotel

4 out of 5
Barony Castle Hotel
Eddleston, Peebles, Scotland

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 238 avis sur 706." "
Note des voyageurs de 8 (Bien), d’après 279 avis sur 706." "
Note des voyageurs de 6 (Satisfaisant), d’après 131 avis sur 706." "
Note des voyageurs de 4 (Médiocre), d’après 40 avis sur 706." "
Note des voyageurs de 2 (Horrible), d’après 18 avis sur 706." "

8,4/10

Propreté

8,6/10

Personnel et service

7,8/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

8/10 Bien

JEAN-MARIE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A vivre absolument
Très agréable fin de périple en Ecosse. Tranquillité, Cadre bucolique fantastique de l'Ecosse loin des lieux touristiques. Très grand hôtel traditionnel qui pourrait être un peu rafraîchi... Piscine sauna jacouzzi a volonté. Rapport qualité/prix imbattable Restaurant de qualité très au-dessus de la moyenne. Je conseille très fort le "steak de boeuf ou de mouton sur pierre de lave brûlante" Expérience INOUBLIABLE
Séjour de 1 nuit en août 2019
Réponse de Jeremy & Team le 5 sept. 2019
Merci beaucoup pour vos charmants commentaires et ravi de votre visite. Reviens nous voir et amène tes amis

10/10 Excellent

Sébastien

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Superbe étape en famille.
Nous avons eu la suite Dean's View, immense et bien équipée, en ayant demandé une chambre familiale. L'établissement est diog friendly. Le parc est fantstique, le bâtiment magnifique. Le bar est très agréable. Certaines chambres sont en réfection. Un mariage avait lieu le soir mais nous n'avons eu aucune nuisance sonore, probablement en raison de la taille du château et de l'épaisseur des murs.
Séjour de 1 nuit en août 2019
Réponse de John Boswell le 20 nov. 2021
Thank you for your feedback.

10/10 Excellent

Bernard, Canada

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Charming place!
Very nice hotel, staff was friendly and helpful, facilities were great. Nice bar-restaurant, although a little expensive.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
bon rapport qualite prix!
Tres bon rapport qualité prix. Mais acceuil detestable.

6/10 Satisfaisant

FLORENCE

Les points forts : Propreté et confort de la chambre

8/10 Bien

Francois, lyon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon moment
Bon accueil, et chambre confortable

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

8/10 Bien

Vincent

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

Yves, Saint Maur des Fossés 94100 France

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Un lieu agréable pour se détendre.
Bon accueil, restauration parfaite. Les chambres sont un peu anciennes mais tout a fait correct. La piscine intérieur est un réel plus. Le cadre est super.

8/10 Bien

FLORENT

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

Karen

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The women on reception was so friendly and helpful and interested in our stay, she's a credit to herself and to the hotel. The staff in the dining room were all friendly and efficient too. The room we were in was a hint on the tired side, decor wise and could've been a little cleaner. Food both at breakfast and dinner was excellent. Pool and sauna appeared very clean, though I only made a short visit. Wouldn't hesitate to return again. Is not
Séjour de 1 nuit en avril 2024
Réponse de Jeannie le 4 mai 2024
Good Evening Karen Thank you for your lovely comments, we are so glad that you enjoyed your stay and look forward to welcoming you back to Barony Castle soon.

8/10 Bien

Ian

Séjour de 1 nuit en mars 2024
Réponse de Jeannie le 6 mai 2024
Thank you for taking the time to send us a review we are glad that you had a nice stay with us and i will make sure that i pass your comments on.We look forward to welcoming you back to Barony Castle Hotel soon.

8/10 Bien

Alan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very helpfull staff.
Séjour de 2 nuits en février 2024
Réponse de Jeanette le 4 mars 2024
Thank you for your feedback i will make sure that this is passed on to the staff. We look forward to welcoming you back soon.

10/10 Excellent

Fraser

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Jeanette le 4 mars 2024
Thank you for lovely feedback, we look forward to welcoming you back soon.

8/10 Bien

James

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Friendly staff and nice room. Cocktails were nice. Some areas were slightly run down with dirty or cracked ceiling tiles. Breakfast was good
Réponse de Hannah le 29 nov. 2023
Dear James, Thank you for taking the time to give a review of your stay. I am glad that you were able to enjoy the cocktails that we have on offer and liked your room. I will be sure to let the Chefs know that you enjoyed your breakfast. The staff all try their hardest to make our guests feel welcomed and I am glad you had this experience. The hotel is in the process of having areas refurbished so I do apologise if you saw areas that were slightly run down, as you can imagine this takes time. We hope that you decide to stay again in the future.

8/10 Bien

Mel

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A lovely spot, a bit secluded and not easy to find in the dark, but once you are there it is very nice and cozy. We would stay there again.
Séjour de 1 nuit en octobre 2023
Réponse de Hannah le 16 oct. 2023
Dear Mel, Thank you for taking the time to give a review of your stay. I hope that the weather was good enough to allow you to explore our grounds, I apologise that it can be a bit difficult to find in the dark, we try our best to sign post it. I am very glad you found the hotel to be nice and cosy. I note your low score on the bed and I apologise for this, I will look up your room number and action this. We are delighted that you want to stay with us again in the future and look forward to having you.

8/10 Bien

Andrew

Voyage d’affaires
Les points forts : Propreté et personnel et service
Les points faibles : Confort de la chambre
Almost there!
Lovely old hotel but needs some investment… bed was really hard with the springs felt. Communal areas were great. Staff were very good.
Séjour de 2 nuits en septembre 2023
Réponse de Lynda le 2 oct. 2023
Thank you so much for your review following your stay with us at Barony Castle. We have taken your comments and shared them with the staff. We are also investigating the mattress situation and will ensure we make the necessary change to alleviate this problem.We really appreciate feedback from guests as this is the best way we can better ourselves so we thank you very much.We hope we can welcome you back in the future.Best wishes

8/10 Bien

Nicola

Séjour de 1 nuit en septembre 2023
Réponse de Lynda le 2 oct. 2023
Thank you for your feedback following your stay at Barony Castle Hotel.We note that you weren't happy with the bed in you room. We will investigate this matter and make changes to ensure this is rectified.We hope we can welcome you back to the hotel in the future.Many thanks

6/10 Satisfaisant

Lynn

Séjour de 1 nuit en août 2023
Réponse de Lynda le 2 oct. 2023
Many thanks for your feedback, following your stay with us at Barony Castle Hotel.We note that you did not find the bed up to standard and we will investigate this and rectify the problem.We thank you for your feedback as this is the best way we can better ourselves.Kindest regards,

10/10 Excellent

Mike

Séjour de 1 nuit en août 2023
Réponse de Lynda le 7 août 2023
Hi Mike,Thanks for giving us 10 out of 10! We hope we can welcome you back to the Barony Castle in the near future.Kindest regards and thanks again,

4/10 Médiocre

Mikkel

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Disappointing
Window would not open. Dirty walls in the room. Noise from wedding until midnight. In general a hotel than needs modernisation Kind staff, good pool. Breakfast ok.
Séjour de 1 nuit en juillet 2023
Réponse de Lynda le 7 août 2023
Dear Mikkel,Thank you for your feedback. I am sorry your stay wasn't up to the standards we expect to give to our guests. We can only make changes to our services if we know what we aren't achieving in so, I will use your comments to ensure these so not re-occur. I hope we can welcome you back in the future and show how we have learned from your feedback.Kindest regards

10/10 Excellent

Laura

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
We love coming to this hotel, staff are very friendly and accommodating. We feel very realxed and cant wait till we can get back for our next stay.
Séjour de 1 nuit en novembre 2022

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2022
Réponse de Hannah le 6 oct. 2022
Dear Guest, thank you very much for your positive review. We hope that you come and stay with us again in the future. Many thanks.

10/10 Excellent

Stephen

Séjour de 1 nuit en septembre 2022
Réponse de Hannah le 28 sept. 2022
Dear Stephen, Thank you for taking the time to give a review of your stay here at the Barony Castle, we are delighted to hear that you had an excellent stay and hope to see you again in the future.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel and staff very friendly and clean, food was delicious and room very comfortable
Séjour de 1 nuit en septembre 2022
Réponse de Hannah le 21 sept. 2022
Dear Guest, Thank you for taking the time to give a review of your stay here at the Barony Castle. I am delighted to hear that you found the staff to be friendly, we all love getting to know our guests. I will be sure to let our Chef know that you found the food to be delicious. We hope that you decide to come and stay with us again in the future. Many thanks

10/10 Excellent

Kathryn

Séjour de 1 nuit en septembre 2022
Réponse de Hannah le 20 sept. 2022
Dear Kathryn, Thank you for taking the time to give a review of our hotel. I hope that you had an excellent stay.

8/10 Bien

Peter

Séjour de 1 nuit en septembre 2022
Réponse de Hannah le 12 sept. 2022
Dear Peter, Thank you for taking the time to give a review of your stay here at the Barony. I hope that you had an excellent stay and that we will see you again in the future. Many thanks.

10/10 Excellent

Helen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2022
Réponse de Hannah le 30 août 2022
Dear Helen, Thank you very much for taking the time to give a review of the hotel. We are glad to hear that you had a very good stay, we hope to see you back here in the future. many thanks.

8/10 Bien

Ursula

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2022
Réponse de Hannah le 21 août 2022
Dear Ursula, Thank you for taking the time to give a review of the hotel. I hope that you and your family enjoyed your stay. We hope to see you again in the future, Many thanks.

8/10 Bien

Victoria, alexandria

Les points forts : Propreté et personnel et service
Staff were very nice, especially the woman seating and tending to people in the dining room. Food was nicely prepared. The grounds were lush for a nice walk around the place. Some appointments were dated, but it was clean. The mattress could use an upgrade, but was passable. My stay was only overnight and, overall, satisfactory.
Séjour de 1 nuit en août 2022
Réponse de Hannah le 21 août 2022
Dear Victoria,Thank you for taking the time to give a review of the hotel. I am delighted to hear that you found the staff to be very nice and that you thought the food was nicely prepared. I will be sure to pass on this feedback as all the staff members take pride in getting to know our guests, meeting any of their needs and enjoy making the delicious meals that you receive. I apologise that you found your mattress to be uncomfortable. I will be sure to pass this onto our hotel management team who can certainly look into getting a new mattress sorted for this room. We hope that you decide to book with us again in the future. Many thanks.

10/10 Excellent

Moira

Séjour de 1 nuit en août 2022
Réponse de Hannah le 21 août 2022
Dear Moira, Thank you for taking the time to give us such a positive review regarding your stay here. We hope that you had an excellent stay and that all of the staff were able to meet your needs. We look forward to having you stay with us again in the future. Many thanks.

10/10 Excellent

Mark

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2022
Réponse de Hannah le 15 août 2022
Dear Mark, Thank you for taking the time to give a review of the hotel. I am delighted to see that you had a great stay. We hope you decide to come and stay with us again in the future. Many thanks.

8/10 Bien

Roger

Voyage en famille, Voyage en couple
Les points forts : Propreté et personnel et service
Compfortable hotel somewhat dated - very friendly and efficeint staff
Séjour de 1 nuit en juillet 2022
Réponse de Hannah le 26 juil. 2022
Dear Roger, Thank you for taking the time to give a review of our hotel. I am glad to hear that you found our hotel to be comfortable and our staff to be friendly and efficient. We are in the process of refurbishing the hotel bedrooms as well as public areas to have a more modern feel. We hope you decide to come and stay at the hotel again in the future. Many thanks

10/10 Excellent

john

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing food and location
Excellent ALa Carte menu. Immaculately clean. Helpful staff and amazing on site therapist. Stunning location, beautiful building and relaxing and beautiful gardens.
Séjour de 1 nuit en juillet 2022
Réponse de Hannah le 26 juil. 2022
Dear John, Thank you for taking the time to give a review of the hotel. Chef will be delighted to know that you found his menu to be excellent. Thank you for the positive note regarding our staff, we all try our best to make sure that everyone has a great stay. We are very lucky to have the grounds that we do. We hope you decide to come and stay with us again in the future.

10/10 Excellent

Kenneth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en juillet 2022
Réponse de Hannah le 20 juil. 2022
Dear Kenneth, Thank you for taking the time to give a review of the hotel. We hope you had a delightful stay and will hopefully see you in the future. Many thanks, Hannah.

10/10 Excellent

Charlie

Séjour de 1 nuit en juillet 2022
Réponse de Hannah le 20 juil. 2022
Dear Charlie, Thank you for taking the time to give a review of the hotel. We hope you had a delightful stay and will hopefully see you in the future. Many thanks, Hannah.

10/10 Excellent

david

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
Beautiful place
Lovely quiet location, beautiful surroundings helpful and cheerful staff .
Séjour de 1 nuit en juillet 2022
Réponse de Hannah le 20 juil. 2022
Dear David, Thank you for taking the time to give a review of the hotel. We are glad to hear that you found the location to be lovely and quiet, we are very lucky to have access to all of the grounds that we do. Thank you for the positive mention on the staff being helpful and cheerful, we do everything we can to make sure you enjoy your stay and that your needs are met. We will hopefully see you in the future. Many thanks, Hannah.

10/10 Excellent

Janice

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Overnight Stsy
Great value for the price paid for bed and breakfast. Breakfast was fab.
Séjour de 1 nuit en juillet 2022
Réponse de Hannah le 20 juil. 2022
Dear Janice, Thank you for taking the time to give a review of the hotel. I will be sure to pass onto Chef the positive mention of breakfast being fab, we do try to make sure that all of your needs are met- especially with food. We hope you had a delightful stay and will hopefully see you in the future. Many thanks, Hannah.

8/10 Bien

John

Les points forts : Propreté, personnel et service, confort de la chambre
Birthday celebration at the Barony Castle Hotel
Enjoyed our stay. Staff members very friendly and helpful especially receptionist who greeted us. Very good breakfast We are happy to return to Barony Castle Our only issue was due to the fire alarms going off and needing to evacuate the building at 1am. We now understand that this is a common occurrence which might explain the indifference of the staff dealing with the situation. It is a frightening situation for guests who are not familiar with the building or understanding of what is happening when woken by the alarms. Staff ran past all guests to deal with what was happening. Despite asking for guidance we were ignored and left to make our own decisions about leaving the building and which way to go. No explanations were offered and on return to the building it was still unclear whether it was safe. We were unable to return to sleep. Still no explanation on the following morning. Please ask staff to ensure that they communicate effectively with guests and offer reassurance We thought we were ‘preparing to meet our God’ as per greeting over front door!
Séjour de 2 nuits en juin 2022
Réponse de Hannah le 20 juil. 2022
Dear John, Thank you for taking the time to give a review of the hotel. I was the receptionist who checked you in so thank you very much, all staff members appreciate recognition. I am glad to hear that you also enjoyed breakfast. I do apologise that the fire alarm went off and interrupted your stay, leaving you feeling unsafe and unable to go to sleep. When the fire alarm went off that night at 1am there was only 2 members of staff in the building due to the unsocial hour and they will have needed to checkout the location of where the fire alarm was set off. I do apologise that you felt like you did not know what to do, but if not prior informed by reception of a drill please treat every fire alarm as a real situation and exit via the nearest fire door. I have passed your feedback onto our manager so that he can have a word with all members of staff in what to do in a fire alarm situation. We hope you had a delightful stay and will hopefully see you in the future. Many thanks, Hannah.

10/10 Excellent

Dan

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en juin 2022
Réponse de Hannah le 20 juil. 2022
Dear Dan, Thank you for taking the time to give a review of the hotel. We hope you had a delightful stay and will hopefully see you in the future. Many thanks, Hannah.

8/10 Bien

Laura

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Another fantastic stay
Love this hotel. Staff are always very welcoming and friendly. Very dog friendly
Séjour de 1 nuit en juin 2022
Réponse de Hannah le 20 juil. 2022
Dear Laura, Thank you for taking the time to give a review of the hotel. We are very pleased to hear that we are one of your favourite hotels. As staff members we do everything we can to make sure that you have an enjoyable stay and that any needs are met. I must admit, all of our staff members love to say hello to all of your dogs- always cheer our day up. We hope you had a delightful stay and will hopefully see you in the future. Many thanks, Hannah.

8/10 Bien

Qaiser

Les points forts : Propreté, personnel et service, confort de la chambre
Hotel with Beautiful views
Very nice and quite place. Hotel surrounding with beautiful Sceneries. We love it.
Séjour de 2 nuits en mai 2022
Réponse de Hannah le 20 juil. 2022
Dear Qaiser, Thank you for taking the time to give a review of the hotel. We are very lucky to have such beautiful grounds to share with our guests. I am glad to hear that you loved it and were able to have a relaxing stay. We hope you had a delightful stay and will hopefully see you in the future. Many thanks, Hannah.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Not the best!
Staff were lovely, they worked very hard and made you feel welcome. Room was clean and recently redecorated but not to a high standard. The evening menu was over rated, trying to make it better than it actually was. Breakfast was ok, there was lots of variety but was cold and not of a high quality. Luckily was only staying one night.
Séjour de 1 nuit en mai 2022
Réponse de Hannah le 20 juil. 2022
Dear Guet, Thank you for taking the time to give a review of the hotel. Thank you again for the positive comment regarding staff, we do all try our bet to make sure that you feel welcomed and that any issues are met quickly. I am sorry that you found the evening meal to be overrated, our AA rosette Chef's work hard to bring exciting new dishes to our restaurant. I am sorry that your breakfast was cold in the morning, I hope that you let a member of staff know so that we could either get you a fresh plate or heat up your food. We hope to see you in the future. Many thanks, Hannah.

10/10 Excellent

Bryan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mai 2022
Réponse de John Boswell le 12 mai 2022
Thank you for your feedback, we can’t wait to welcome you back.

10/10 Excellent

Kevin

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en avril 2022
Réponse de John Boswell le 12 mai 2022
Thank you so much for your kind review. We are looking forward to welcoming you back again soon.

10/10 Excellent

Colin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent hôtel and staff
Very nice hotel in good location, food and service was excellent and would definitely stay there again
Séjour de 2 nuits en avril 2022
Réponse de John le 12 mai 2022
Dear Colin, Thank you for your lovely review of your recent stay with us here at Barony Castle. I will be sure to pass on your kind comments to the team. Looking forward to welcoming you back again soon. Kind regards.

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Great for a rest.
Lovely place. Everything we needed for our break. Pool maybe a little small. After about 4 people it seemed a bit crowded. Breakfast good, wide selection traditional buffet. Downside: Evening meal.Chose the’bar menu’ in first night with the intention of the full menu in second night. Sadly one of the poorest and overpriced meals I have ever had. £17 Burger- meat almost non-existent, £8 sticky toffee pudding totally dry. We did not eat in hotel on second night. Great place for a break but I would eat out.
Séjour de 2 nuits en avril 2022
Réponse de John Boswell le 12 mai 2022
Dear Guest, Thank you for taking the time to review your recent stay with us here at Barony Castle. I am so glad to hear how much you enjoyed your stay however I am deeply sorry to hear that you didn’t enjoy your food on the first night. I have passed this feedback on to the team. If you would like to discuss this in more detail, please get in contact with us directly. Kind regards,

4/10 Médiocre

Michael

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
A bit disappointed
This is a slightly run down 3 star property in my view. It’s nice that it has a pool. The large loud wedding didn’t work for us with young kids. Staff are nice. We stayed at 6 hotels on a tour of Scotland and were only disappointed here.
Séjour de 1 nuit en avril 2022
Réponse de John Boswell le 14 avr. 2022
Dear Michael, Thank you for your feedback. I am sorry you felt this way. If you had raised these concerns during your stay our management team would have been more than happy to assist and rectify any issues. Kind regards,

8/10 Bien

Angie

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2022
Réponse de John Boswell le 12 avr. 2022
Thank you for your feedback. We are looking forward to welcoming back soon.

8/10 Bien

Brian

Séjour de 1 nuit en avril 2022
Réponse de John Boswell le 12 avr. 2022
Thank you for your feedback. We are looking forward to welcoming back soon.