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Avis sur Knights Inn Payson

1.5 out of 5
Knights Inn Payson
101 W Phoenix St, Payson, AZ

Avis

6,0
Note des voyageurs de 10 (Excellent), d’après 57 avis sur 389." "
Note des voyageurs de 8 (Bien), d’après 101 avis sur 389." "
Note des voyageurs de 6 (Satisfaisant), d’après 78 avis sur 389." "
Note des voyageurs de 4 (Médiocre), d’après 71 avis sur 389." "
Note des voyageurs de 2 (Horrible), d’après 82 avis sur 389." "

6,2/10

Propreté

7,0/10

Personnel et service

5,6/10

Équipements

5,4/10

Infrastructures et conditions de l’hébergement

6,4/10

Écoresponsabilité

Avis

10/10 Excellent

xavier, ARLES

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
road trip
road trip hotel tres bien

2/10 Horrible

Paul

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Fridge had rotten food and smelled shower didn’t work toilet was dirty and tub was not cleaned properly
Séjour de 1 nuit en mai 2024
Réponse de Management Knights Inn le 6 mai 2024
Dear Guest, we apologize that your experience was not satisfactory. We will definitely look into all your concerns and refer the same to the housekeeping and maintenance for proper action so future guests do not face the same issues . We invite you for future trips for a much satisfactory stay.

6/10 Satisfaisant

William

Les points faibles : Personnel et service et équipements
The property was in so so shape and did have some odor.
Séjour de 1 nuit en avril 2024
Réponse de Management le 26 avr. 2024
We appreciate you taking the time to leave a review. We will forward your concerns to the proper department and hope to try and exceed your needs on a future trip.

2/10 Horrible

Bobbie

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The beds were nasty the fridge had mold inside it and the restroom had no towels they gave towels to dry you off that were so old and trashy it was just a nasty place the covers were disgusting and very out dated!!!
Séjour de 1 nuit en avril 2024
Réponse de Management Knights Inn le 18 avr. 2024
Dear Guest , we appreciate your feedback. It is unfortunate that your stay was not satisfactory. We do apologize for any maintenance and cleanliness issues you had and we will forward all your concerns to the respective departments for further action. We assure you that your next visit with us will be more satisfactory.

6/10 Satisfaisant

Frederick

Séjour de 2 nuits en novembre 2023

2/10 Horrible

mike

Voyage en groupe
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The tv was not clean, shower head full of calcium build up, bathtub drain clogged, outdated door lock system and rude staff.
Séjour de 2 nuits en novembre 2023
Réponse de Management Knights Inn le 28 nov. 2023
Dear Guest, thank you for bringing to our attention your experience regarding your stay in our hotel. we are sorry that your experience was not satisfactory and we will look into all your concerns and work on them for a better visit next time.

8/10 Bien

Julia

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Management Knights Inn le 8 nov. 2023
Dear Guest, Thank you for being a valued guest and sharing your experience regarding your stay. We are glad to have provided a satisfactory lodging experience and hope to see you again.

8/10 Bien

Gary

Les points forts : Personnel et service
Séjour de 3 nuits en novembre 2023
Réponse de Management Knights Inn le 7 nov. 2023
Dear Guest ,thank you for your input, we are glad that you have enjoyed our hospitality and facility and we look forward to your next visit with us

10/10 Excellent

Siobhon

Séjour de 1 nuit en novembre 2023
Réponse de Management Knights Inn le 28 nov. 2023
Thank you for taking the time to give us a satisfactory five star rating. We are glad that everything worked out for you and we hope to see yo on your future trips.

2/10 Horrible

Maryann

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Old, dirty, rundown.
Séjour de 1 nuit en octobre 2023
Réponse de Management le 31 oct. 2023
We are sorry we did not meet your expectations. Thank you for taking the time to leave a review, we hope to have another chance to accommodate you.

4/10 Médiocre

Cheryl

Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Disappointing stay
Cleanliness in the room was poor. There's a ring in the toilet. I could not bring myself to use the shower. The fixtures are corroded. You could see soap splash marks in the tub. The bathroom tile was dirty. There was very little water coming from the sink faucet.You could see the mattress as the bottom sheet didn't come to the top of the mattress. The two chairs were unsafe to use. (They were replaced upon request.) The top dresser drawer wouldn't stay shut. No nose tissue, or coffee pot. Tissues were no longer being supplied. Hallway smelled of disinfectant. Outside carpeting not swept. Staff was accommodating. No breakfast amenities. Old noisy air conditioner. Room carpeting appeared new. The toilet is not eco friendly. Uses a lot of water upon flushing.
Séjour de 2 nuits en octobre 2023
Réponse de Management Knights Inn le 23 oct. 2023
We are sorry your stay was not satisfactory. We will forward your comments to the appropriate departments and look forward to meeting your needs on your next trip.

8/10 Bien

Tim

Voyage d’affaires
Les points forts : Confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de Management Knights Inn le 15 oct. 2023
Dear Guest ,your feedback is very important to us. Thank you for appreciating your lodging experience at the Knights Inn in Payson. Please consider us again on your next trip through our beautiful town.

6/10 Satisfaisant

Dickie, Florence

Voyage d’affaires
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The property is in need of renovation inside and out.
Séjour de 3 nuits en octobre 2023
Réponse de Management Knights Inn le 13 oct. 2023
Dear Guest, thank you for taking the time to voice your concerns. We will keep in mind your observations when we are ready for renovations. The economic situation right now doesn't permit such a step.

4/10 Médiocre

Honesty

Voyage d’affaires
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Never coming back
Séjour de 1 nuit en septembre 2023
Réponse de Management Knights Inn le 19 sept. 2023
Dear Guest thank you for sharing your concerns. We are sorry that your stay was not satisfactory ; we would have appreciated if given the reasons for your displeasure so we could work on them.

6/10 Satisfaisant

David

Communication type people,versions of spying checking u out
Séjour de 1 nuit en septembre 2023
Réponse de Management Knights Inn le 19 sept. 2023
Dear Guest , we are sorry but we were unable to understand your concerns. We try to provide a clean , comfortable and affordable stay to all our guests and are constantly looking to improve our services.

8/10 Bien

Manuel

It was good I will back again
Séjour de 1 nuit en septembre 2023
Réponse de Management Knights Inn le 17 sept. 2023
Dear Guest, thank you for taking the time to rate your stay. We are glad that your stay was satisfactory and you will be back for your next visit .

10/10 Excellent

Rachel

Séjour de 1 nuit en septembre 2023
Réponse de Management Knights Inn le 6 oct. 2023
Dear Guest , thank you for appreciating your lodging experience at the Knights Inn in Payson. We will be glad to share your positive feedback with all our staff. We would also like to extend a warm welcome for your future trips.

6/10 Satisfaisant

sandra

Séjour de 1 nuit en septembre 2023
Réponse de Management Knights Inn le 2 oct. 2023
Dear Guest, thank you for taking the time to rate your stay .We are glad that your stay was satisfactory and we hope to see you again on your future trips.

10/10 Excellent

Cara

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
We would stay here again.
Our stay was a good experience with friendly staff. It was clean and accommodations were available upon request.
Séjour de 2 nuits en septembre 2023
Réponse de Management Knights Inn le 9 sept. 2023
Dear Guest, thank you for a stellar review. We are so glad that you had a positive lodging experience as giving a satisfactory experience to all our guests is our ultimate goal. We hope to see you again on your future trips.

2/10 Horrible

James

Séjour de 1 nuit en septembre 2023
Réponse de Management Knights Inn le 26 sept. 2023
Dear Guest, I would like to thank you for taking the time to post your review.Your reservation was for September 3, since you did not show up it being prepaid through Expedia was charged as a No-Show. Probably that is reason for your low score.

2/10 Horrible

virgil

Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The place almost looked abandon there were weeds everywhere the outside was not matained at all when intering our room the tub had dirt rings around the inside .you had to flush the toilet three times to empty it completely the fridge was stained yellow on the inside from being so old and rust could not find any thermostat to control the temp in the room opened our window and it looked like a dump in the back yard of it no signs for directions no vending or ice machines mold in the bathroom also
Séjour de 1 nuit en septembre 2023
Réponse de Management Knights Inn le 3 sept. 2023
Dear Guest, thank you for taking the time to write about your concerns. We are sorry that your stay was not satisfactory. We just had lawn weeding done, but the company took off for the holidays after partially doing the work. Your maintenance and housekeeping issues will be forwarded to our respective departments for appropriate action. All our wending and ice machines are in the lobby a phone call to the front desk would have helped you , also we do have signs everywhere for guidance. Hope this has answered your concerns.

8/10 Bien

Tiffany

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023
Réponse de Management Knights Inn le 30 août 2023
Dear Guest, thank you for taking the time to rate your stay at the Knights Inn in Payson. We are glad to have provided you with an affordable , comfortable and satisfactory lodging experience. We hope to see you again.

4/10 Médiocre

Lindsey

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Our room is disgusting- for $167 a night this is ridiculous. So dirty,asked them to clean it while we are gone at my sons baseball game instead of switching rooms bc we did not have time. We expected at least clean.
Séjour de 1 nuit en juillet 2023
Réponse de Management Knights Inn le 30 juil. 2023
Dear Guest, we apologize that your stay was not satisfactory and we will forward your concerns to our housekeeping department for proper action.

2/10 Horrible

Callie L

Voyage en couple
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
It was 103 degrees and they did not have anything turned on in the room. It was so hot we could not stay in the room we had to turn the air on and leave for a few hours so it was tolerable. Fridge was not plugged in so we could not put our leftover food in the fridge till it cooled. Water in the toilet was not running either my husband had to get it to work. I think k they were trying to save money. I will never stay there again
Réponse de Management Knights Inn le 25 juil. 2023
Dear Guest we apologize that your stay was not satisfactory. We will definitely look into all your concerns and forward them to the housekeeping , maintenance and management team for appropriate actions and changes.

4/10 Médiocre

Jacqueline

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
They charged us more than the Orbitz price. We where put on second floor (after requested first due to COPD and asthma) Stairs only!!!
Séjour de 1 nuit en mai 2023
Réponse de Management Knights Inn le 24 mai 2023
Dear Guest, we regret that your stay was not satisfactory. Let me address your concerns. The rate we offer is the best rate available and sometimes it is different from the internet price. We always honor guest request whenever we can , either we did not get your request or we might not have anything downstairs, we do apologize for that .We hope to see you again for a better experience.

8/10 Bien

Roger

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mai 2023
Réponse de Management Knights Inn le 22 mai 2023
Dear Guest, thank you for appreciating your lodging experience at the Knights Inn in Payson. We provide a comfortable, clean and safe accommodation at an affordable price and we are glad that it met your needs. We hope to see you on your future trips through Payson.

10/10 Excellent

Michael Ray

Les points forts : Propreté et personnel et service
Good value
Séjour de 1 nuit en mai 2023
Réponse de Management Knights Inn le 23 mai 2023
Thank you for being a satisfied guest. We appreciate your positive feedback regarding your stay at the Knights Inn in Payson. We would also like to extend a welcome for your next visit to Payson.

8/10 Bien

Roger

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mai 2023
Réponse de Management Knights Inn le 4 mai 2023
Dear Guest, we appreciate the time you have taken to post your review. We are glad that your stay was comfortable and satisfactory . We hope to see you again on your future trips.

10/10 Excellent

Jason

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2023
Réponse de Management Knights Inn le 20 mai 2023
Dear Guest, thank you for a five star review. We are so glad to have provided you with a satisfactory stay and we hope to meet your future lodging needs in Payson AZ.

10/10 Excellent

Golden

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2023
Réponse de Management Knights Inn le 18 mai 2023
Dear Guest, thank you for an incredible rating. We are so glad we were able to provide you with a wonderful experience and hope to see you again.

10/10 Excellent

Gary

Voyage en famille, Voyage d’affaires
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Bath tub was a little dirty or stained. Beds were super soft. Building showing its age but price was right.
Séjour de 1 nuit en avril 2023
Réponse de Management Knights Inn le 26 avr. 2023
Dear Guest , thank you for an incredible rating. We are glad that you enjoyed your stay with us at the Knights Inn in Payson and we hope to see you again on your future trips to Payson. Your concern about the housekeeping will be forwarded to the appropriate department for any action.

6/10 Satisfaisant

Patricia

Les points faibles : Propreté
They need to put a little more effort into cleaning the room. Shower was not as clean as i expect. i would never stay here again.
Séjour de 1 nuit en avril 2023
Réponse de Management Knights Inn le 18 avr. 2023
Dear Guest, we apologize that your stay was not satisfactory. Your concerns will be directed to our housekeeping staff for further action. Hope you give us another chance for a better experience.

2/10 Horrible

Richard s

Séjour de 1 nuit en mars 2023
Réponse de Management Knights Inn le 23 mars 2023
Dear Guest, we apologize that your stay was not satisfactory. this weekend there was a softball game in town and we had lots of kids. You had issues with the noise from above your room and that could have been the cause of your dissatisfaction .We hope that your next visit with us will be much pleasant.

6/10 Satisfaisant

Abel

Voyage en famille
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
We were only there for one night. And that night we get a call to our room from the front desk. Telling us to keep the noise down that people are complaining about how noisy we are. First of all we were all ready in bed trung to go to sleep for the day, in bed but we had a hard time sleeping because all the noise was coming from the heater to the room. Is was so loud it sounded like a Mac Truck engine was running in our room. We told the desk that the just said, “well, we are getting complaints about you so keep it down.” We then just turned off the heater. And no more noise. I just felt they should have came to the room to check things out or something like that but they didn’t seem to care. I don’t think they handled the situation well at all. Won’t be staying there again not very hospitable.
Séjour de 1 nuit en mars 2023
Réponse de Management Knights Inn le 20 mars 2023
Dear Guest, we apologize that your experience was not satisfactory. This weekend was a busy weekend with kids softball and we had lots of families with kids. When somebody complains we have to follow up with action and that was the reason for the call. when you explained we apologized. We will definitely look into your concerns about the heater .

8/10 Bien

Tonya

Séjour de 1 nuit en décembre 2022
Réponse de Management Knights Inn le 5 janv. 2023
Dear Guest, thank you for taking the time to rate your stay. we are glad to have provided a satisfactory lodging experience and we hope to se you on your future visits to Payson.

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Average hotel stay
The gal working the front desk was super friendly and helpful. The room was average with some noticeable dust on the entertainment center and what appeared to be mold near the shower. Otherwise it was clean and the beds were comfortable enough.
Séjour de 2 nuits en octobre 2022
Réponse de Management Knights Inn le 17 oct. 2022
Dear Guest, thank you for taking the time to rate your stay. Your positive feedback regarding our front desk staff will be conveyed to her. Housekeeping and maintenance issues will be forwarded to respective departments for appropriate action. we will be glad to be your lodging choice for your future visits.

10/10 Excellent

Patricia

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sleep Here
We usually just spend time sleeping here when we go to Payson. Nothing special but it is just right for a good nights sleep.
Séjour de 1 nuit en octobre 2022
Réponse de Management Knights Inn le 17 oct. 2022
Dear Guest, thank you for an incredible rating. We are glad that you enjoy our facility whenever you visit Payson. We hope to provide you a satisfactory stay .

8/10 Bien

Lisa

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good price and clean
Séjour de 1 nuit en octobre 2022
Réponse de Management Knights Inn le 9 oct. 2022
Dear Guest, We appreciate the time you took to give us feedback regarding your stay at the Knights Inn in Payson. We are glad to have met your lodging needs at an affordable pricing and provide you with a clean, safe and comfortable stay. we hope to see you again.

10/10 Excellent

Gerald

Séjour de 1 nuit en octobre 2022
Réponse de Management Knights Inn le 9 oct. 2022
Dear Guest, thank you for taking the time to rate your stay at the Knights Inn in Payson. We are glad that your stay was satisfactory and we hope to see you again.

8/10 Bien

Mackenzie

Séjour de 2 nuits en septembre 2022

6/10 Satisfaisant

Ka Ming

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Ok to stay
Due to unexpected road closure, spent a night to this hotel. Overall is ok, nothing special, but the price seem high and would expect the room to be more clean. Hair in the bathtub, mosquito and fries in the room, stains in the refrige, and night stand can't close. Hot shower, cable TV. Easy check in and check out. Close to highway.
Séjour de 1 nuit en septembre 2022
Réponse de Management Knights Inn le 28 sept. 2022
Dear Guest , we thank you for taking the time to rate your lodging experience. We will look into all your housekeeping and maintenance concerns and forward it to appropriate departments for action . We hope to see you again.

2/10 Horrible

ANGELICA

Les points faibles : Personnel et service
Séjour de 1 nuit en septembre 2022
Réponse de Management Knights Inn le 28 sept. 2022
Dear Angelica, we apologize that your stay was not satisfactory and hence the low ratings. We would have liked to know your concerns so we could better work on it. We hope to see you again for a better lodging experience.

8/10 Bien

James

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Adequate
Buildding starting to show its age.. rooms are ok..
Séjour de 2 nuits en juillet 2022
Réponse de Management Knights Inn le 2 août 2022
Dear Guest, we are glad to have met your lodging needs in Payson and we hope to see you again.

8/10 Bien

Dawn Marie

Les points forts : Propreté
Les points faibles : Équipements
Clean all around the property but we'll dated for the price
Séjour de 1 nuit en juin 2022
Réponse de Management Knights Inn le 8 juil. 2022
Dear Guest , thank you for appreciating your lodging experience at the Knights Inn in Payson. All our staff work hard to provide clean, safe and comfortable stay and your appreciation for the same will be conveyed to them. We hope to see you again.

6/10 Satisfaisant

Daniel

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté
The walking up to use the restroom and stepping on small Beatles was a shock, and when we brought it up to the staff she just said it was because of the latest rains. But you think they would at least warn you that it would happen. The doors had 1/2" to 3/4" gap under it so there was plenty of room for them to move in and out.
Séjour de 1 nuit en juillet 2022
Réponse de Management Knights Inn le 4 juil. 2022
Dear Guest, thank you for sharing your concerns regarding your stay. Because of the rains , there was an infestation of these bugs everywhere in Payson and as far as Phoenix. We have been doing our best to take care of this situation, being busy weekend and short staffed.

8/10 Bien

Thomas

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was very helpful. Rooms were clean. Strange door locking system.
Séjour de 1 nuit en juin 2022
Réponse de Management Knights Inn le 29 juin 2022
Dear Guest , thank you for taking the time to rate your stay. We are glad that we were able to provide you with a comfortable stay. W e are in talks with electronic lock companies for an updated system , but that is taking a long time due to supply chain issues. We hope to see you soon

8/10 Bien

Thomas

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Old hotel but room clean, bed comfortable. Staff friendly. I would stay there again.
Séjour de 1 nuit en juin 2022
Réponse de Management Knights Inn le 26 juin 2022
Dear Guest, thank you for leaving a positive feedback regarding your stay at the Knights Inn. Your appreciation for the housekeeping department and our staff will be conveyed to them so they can keep on doing a good job. We hope to see you again.

10/10 Excellent

Waking

Voyage d’affaires, Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The staff was friendly and the bed was comfortable
Séjour de 1 nuit en mai 2022
Réponse de Management Knights Inn le 11 juin 2022
Dear Guest, thank you for taking the time to post your review about your stay at the Knights Inn in Payson. We are so glad to have provided you with a satisfactory lodging experience and we hope to see you again.

2/10 Horrible

Cindy

Voyage en famille, Voyage avec des animaux de compagnie
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I slept on top of the covers fully dressed
Séjour de 1 nuit en mai 2022
Réponse de Management Knights Inn le 11 juin 2022
Dear Guest , we are sorry that your stay was not satisfactory and we assure you that we are working in all departments to up our offerings. We hope that your next visit with us will be more to your satisfaction.

8/10 Bien

Mel

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I didn't like the fact there were no smoking rooms. Price was more than what the room was worth. Not very handicap accessible especially if you have a room on the 2nd floor.
Séjour de 2 nuits en mai 2022
Réponse de Management Knights Inn le 10 juin 2022
Dear Guest, thank you for rating your stay at the Knights Inn in Payson. Our prices are the lowest in town and handicap accessible rooms are downstairs and provided on request. As a courtesy to most guest we do not allow smoking in the rooms , but we do have a downstairs designated area for smoking . We hope we have answered your concerns and we will see you again.