Second day water was not available. Went to advise the lady in the front regarding the water and she flat out lied stating the entire hotel was out when our friends and family had water. Just flat out inexcusable to lie. Never once apologized and when asked to speak to the manager she refused. It was the lady thatâs upfront in the AM on a Tuesday. Just wonât recommend this hotel when visiting Paztcauro. Unfortunate .
Front desk staff were not helpful and quite rude most of the time but everyone else working there was very kind. The room lighting was poor. Clean hotel overall but extremely pricey for what you get.
Es un hotel tradicional con una arquitectura colonial muy agradable, el personal es muy amable, la comida con muy buen sazĂłn, la ubicaciĂłn nos permitiĂł recorrer PĂĄtzcuaro a pie sin problema. Seguramente regresaremos pronto.
Unique, historic building. Staff very engaged and accommodating.
The area around the hotel - Plaza Chica - is a little hectic/chaotic during the day because of construction.