As soon as we got to the lobby, we had a very positive impression from the hotel.
It was a whole other story when we got to our rooms. We were traveling with two other friends (a total of three rooms were booked) and not a single one of us had a positive check-in experience.
One of our friends walked into his upgraded room (suite) just to find semen on the bed - hotel staff couldn't change rooms so they had to change the sheets in front of him. Our second friend walked into his room just to find a condom on the queen bed - they switched him to a double twin beds room.
On our end, we had a reservation for a room with a king size bed and they still knowingly gave us a double twin bed room, which is a much tinier room than the king size bed room, no explanation or apologies were really voiced out by the staff checking us in, if anything they did not make us feel welcome.
So, all in all, the lobby is nice, and the rooms we had actually reserved probably were as well, if it wasn't for the welcome surprises each received. To improve, we would suggest double checking the rooms you are providing your guests with, both regarding cleanliness and type of room.
