2/10 Horrible
Catherine Marie E.
12 juil. 2025
Les points forts : Propreté
Worst Rental Experience Ever
This is the worst rental experience I have ever had! We booked a two-bedroom two-bath apartment in Paris with air conditioning. We were shocked when we walked in and found that the two bathrooms were in a dank basement, two floors down from the bedrooms, which were up a very narrow steep flight of stairs. Nothing in the description of the apartment gave any indication that the bathrooms were nowhere near the bedrooms. It was 94 degrees, and the air-conditioning did not work. I called Check My Guest (CMG) and Belvilla repeatedly, but nothing was done to fix the air conditioning during our four-night stay. We were roasting; it was too hot to sleep. We had nothing but problems with CMG. For example, when I received the access information for the apartment, it just gave a street address. I called CMG before we arrived to ask if we needed an access code. I was told we did not, but when we arrived at the pick-up address, we could not retrieve the key without a code. Although I had paid an additional fee for early access to the apartment, we were stuck at the store on hold with CMG while they tried to find the code. When we finally got the access code, we were provided with only one key. I asked for an additional key, as there were four of us going separate ways. CMG said they would get back to me, but we never got any further response. They only give you 1500 words, so I don't have room to describe all of the problems we had. Asked repeatedly for partial refund; zero response.
Catherine Marie E.
Séjour de 3 nuits en juin 2025