Chère Anabelle,Nous vous remercions infiniment d'avoir choisi de séjourner chez nous au cœur d'Alona Beach. Nous sommes ravis d'apprendre que votre expérience parmi nous a été agréable et que vous avez apprécié notre emplacement idéal ainsi que votre chambre située au dernier étage, vous permettant de profiter d'un séjour paisible sans être dérangé par le bruit.Nous sommes également ravis de savoir que vous avez trouvé votre chambre propre et confortable, avec une salle de bains spacieuse. Vos commentaires sur les serviettes sont très appréciés, et nous sommes actuellement en train de réévaluer notre offre de serviettes afin de mieux répondre aux besoins de nos clients.Nous prenons également note de vos commentaires sur l'accès à l'hôtel, et nous sommes désolés pour tout inconvénient que cela a pu causer. Nous continuerons à travailler pour améliorer cette situation et rendre l'accès à notre établissement aussi pratique que possible pour nos clients.Enfin, nous sommes ravis de savoir que vous avez apprécié l'animation du soir à Alona Beach, avec ses bars sympathiques et son personnel accueillant et souriant. Nous nous efforçons de créer une ambiance chaleureuse et conviviale pour nos clients, et nous sommes heureux de voir que cela a contribué à rendre votre séjour encore plus agréable.Nous vous remercions encore une fois d'avoir choisi notre établissement, et nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochain séjour à Alona Beach.Cordialement,Direction

Chère Jessica, Nous vous remercions sincèrement d'avoir partagé votre expérience parmi nous. Nous sommes désolés d'apprendre que le bruit de la plage et des restaurants environnants a perturbé votre sommeil pendant votre séjour dans notre chambre Seaview, ainsi que dans les chambres standard. Veuillez accepter nos excuses pour tout inconvénient que cela a pu causer.Il est vrai que nos chambres Seaview et standard sont exposées aux bruits de la plage et des restaurants avoisinants jusqu'à 23h. Par conséquent, nous recommandons aux clients qui souhaitent dormir tôt d'opter pour nos chambres Deluxe, Supérieures ou familiales. Cependant, nous tenons à souligner que nous nous efforçons toujours de maintenir les niveaux de bruit sur la plage à des limites raisonnables, et nous évaluerons davantage d'améliorations pour accroître l'insonorisation de ces chambres exposées.En ce qui concerne le petit-déjeuner, nous tenons à clarifier qu'il est bien inclus le jour du départ. Nous sommes désolés s'il y a eu un malentendu à ce sujet et nous vous présentons nos excuses pour toute confusion.Nous prenons également note de votre suggestion concernant l'isolation des fenêtres et nous la transmettrons à notre équipe pour examen.Malgré ces inconvénients, nous sommes heureux de savoir que vous avez apprécié la proximité de nos magasins et restaurants.Encore une fois, merci d'avoir pris le temps de partager vos commentaires. Votre satisfaction est importante pour nous, et nous espérons avoir l'opportunité de vous accueillir à nouveau pour vous offrir une expérience plus agréable.Cordialement,Direction

Merci et nous espérons vous revoir à l'Alona Vida Beach Resort

Dear Claudia,Thank you for choosing to stay at our property at Alona Beach. We appreciate your inquiry and are delighted to provide you with the necessary information regarding parking and breakfast options during your stay.As you rightly noted, Alona Beach is a traffic-free zone, making it challenging for guests to find parking directly in front of our property. However, we have a solution to this inconvenience. At the entrance leading to the beach near the tourist police, there is a well-guarded public parking space available. We highly encourage our guests to utilize this designated parking area for their convenience and peace of mind during their stay.Regarding breakfast timings, we serve from 7:00 am to 11:00 am. However, we understand that some guests may have specific dietary requirements or medical conditions that necessitate flexibility in meal times. Therefore, we are pleased to offer the option of extending our breakfast service into the later afternoon to accommodate those who prefer to sleep in or have medical needs that require a different meal schedule.Additionally, if you need to depart earlier than our standard breakfast hours, we are more than happy to accommodate your needs. Simply inform us the night before, and we will prepare a take-away breakfast bag for you to enjoy at your convenience.We understand the importance of providing convenient amenities and services to our guests, especially when it comes to parking and meal options. If you have any further questions or require assistance during your stay, please do not hesitate to reach out to our staff, who are dedicated to ensuring your comfort and satisfaction.We look forward to welcoming you to our property and providing you with a memorable stay at Alona Beach.Yours, Management

Dear Steven,We are deeply sorry to hear that your experience with our staff did not meet your expectations. We usually take great pride in the friendliness and professionalism of our team, and we sincerely apologize that this was not reflected during your stay.We appreciate your constructive feedback and would like to understand more about what contributed to your feelings. Your satisfaction is our top priority, and we are committed to taking corrective action to ensure that all our guests receive the courteous and professional service they expect.Regarding transportation to Alona Beach, we do indeed offer a comprehensive service to guests who book with us, including assistance with luggage transport. Our porters are available to help our guests at the drop-off point, just 100 meters from the reception. We apologize if this was not clearly communicated or implemented during your stay.Once again, we offer our sincerest apologies for this disappointing experience. We value your feedback and hope to have the opportunity to welcome you back again to provide you with a positive and memorable experience.Yours, Management

Dear Guest,I apologize for the disturbance caused by noise during your stay. We take this seriously and will address it promptly with our staff. Our Deluxe or Superior/Family rooms at the back of the property are quieter options we recommend for a peaceful stay. Thank you for your feedback; it helps us improve.Warm regards,Management

Dear guest, Thank you for taking the time to share your detailed review with us. We sincerely apologize for the noisy experience you encountered during your stay. Our Seaview and Standard rooms are indeed situated close to the beach, which can make them slightly more exposed to noise from nearby restaurants and bars.For guests who prefer a quieter environment and an earlier bedtime, we recommend opting for our Deluxe, Superior, or Family Rooms, which are located at the back of the resort and are not as exposed to noise.We are delighted to hear that you enjoyed the beautiful panoramic view from your room. However, we regret any discomfort you experienced with the bathroom and bed. Your feedback is valuable to us, and we will take it into consideration as we strive to improve our accommodations for future guests.Once again, we appreciate your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Yours, Management

Dear Brian, Thank you for reaching out to us regarding your recent experience. We are sorry to hear that your phone call was not answered. Please accept our sincere apologies for any inconvenience this may have caused.We strive to provide excellent customer service, and we usually always answer phone calls. In the future, we recommend arranging transportation prior to arrival for the best experience. We look forward to providing you with excellent service during your next stay.Yours, Management

Dear Steven,Thank you for sharing your experience at Alona Vida Beach Resort! It's great to hear that you found the room spacious, comfortable, and clean, and that the staff were friendly and helpful throughout your 7-night stay. It sounds like you really enjoyed the dining experience with tables right on the beach and the live band in the evening. We're thrilled to hear that you would definitely stay here again and we hope to have the pleasure of welcoming you back in the future!Yours, Management

Sehr geehrter Bernhard, Vielen Dank für deine Bewertung und Empfehlung! Es freut uns zu hören, dass du mit unserem Service, der Lage, dem Essen und der Nähe zum Strand zufrieden warst. Wir hoffen, dich bald wieder bei uns begrüßen zu dürfen.Das Management

Dear Arnulfo, Greetings from Alona Vida & thank you for reviewing us with great detail. We are glad to hear from you. Alona Beach is per policy free of traffic and local authorities in fact have been restricting motorised access to the "last mile" recently. However, we offer our guests free of charge a luggage pick up at the drop off zone. Kindly contact us via phone or whatsapp 5-10 min. prior to your arrival. We are glad to dispatch a luggage carrier to assist our guests' hassle free arrival at Alona Beach. Yours,Management

Dear Tero, Thanks for your feedback. As for the internet, we leverage a professional up to date wifi technology, offer dedicated APs in each room and lease the fastest available fibre product currently offered on our island. It's an unfortunate but common issue on all wifi networks that certain devices experience connectivity difficulties. In such cases guests may request a network patch cable to connect laptops to our APs. Yours,Management

Dear Guest, Thank you for leaving a review. We understand that you were dissatisfied by the live music of the band in Cocovida restaurant. Apologies for that. We always suggest that guests who prefer a more silent environment may opt for deluxe or superior rooms, which are on the far side of the beach. As for the ants, we suggest not to leave any open foods in the room as that may attract ants which is unavoidable in the tropics. We nevertheless hope you enjoyed your stay at Alona Beach. Yours, Management

Thank you Robert.It was a pleasure to have you with us. Come again.Yours, Management

Dear John,We thank you for this review and we are pleased to hear you enjoyed your stay. You are most welcome. Yours,Management