4/10
Didnât get the room I booked. Manager Brittney was extremely rude about it. After I questioned how this situation could have happened. I was told that they overbook sometimes, then I was told that I could leave if I wanted since my card wasnât ran yet. The young guy who was waiting on us seemed so uncomfortable. She finally said she would waive our resort fees. A simple apology to begin with would have sufficed, instead she got mad at us because they overbooked.
Courtney
Séjour de 3 nuits en juillet 2025