8/10 Bien
Kim H.
16 juil. 2025
Anniversary Getaway!
The condo was amazing and described accurately. We were notified by Vacasa two days before checking in that the building was having AC issues in different units. We were told that we could cancel our reservation for a full refund or they could find similar accommodations. If we decided to keep the condo, a portable unit would be placed in the unit for us. We decided to keep our unit because a portable unit would be issued. We arrived Monday, June 30, and the condo was warm. We looked at the thermostat and saw that it was set on 80 degrees so we lowered the temp. After doing that, we could feel some cooler air coming from the vent. We went down to the beach for a bit and came back an hour later and saw that the temp had dropped to 78. The next morning, the temp was up to 80 again so I sent a message to the number that had already corresponded to me earlier. We were told that we knew that the AC was not working before checking in and that we could not get a refund. Now, I had t asked for a refund, I was just simply asking if we would be getting a portable unit soon. Long story short, they said that they would try to put a portable unit in but it never happened. Fortunately, we had brought a small fan, there was a ceiling fan and we found two floor fans in the closet. All in all, we still had a great vacation and I wasnât wanting to cause any problems but was a little frustrated. The unit is very nice, very clean and I would recommend this to anyone!
Kim H.
Séjour de 5 nuits en juin 2025