Avis
8,8
Excellent
9,2/10
Propreté
8,8/10
Personnel et service
10/10
Équipements
8,8/10
Infrastructures et conditions de l’hébergement
9,0/10
Écoresponsabilité
Avis
Voyage en couple
19 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Réponse de Sanjay Pagi le 8 déc. 2023
Dear Amey,Greetings from magnificent Mercure Goa Devaaya Resort!We very much appreciate your comments regarding your stay at the Mercure Goa Devaaya Resort. We are delighted to read that you had an excellent stay and enjoyed your stay at our Resort. I will share your comments with our team. Your feedback definitely stands a great source of encouragement and motivation to our entire team. Thank you for your kind feedback and we hope to see you again for another magnifique journey with us. Sincerely,Sanjay PagiGeneral Manager
8/10 Bien
Voyageur vérifié
Voyage en famille
20 janv. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful Resort but food needs to be improved
Voyageur vérifié
Séjour de 2 nuits en septembre 2021
10/10 Excellent
Voyageur vérifié
8 mars 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Retreat
Voyageur vérifié
Séjour de 2 nuits en mars 2019
Réponse de Sanjay Pagi, General Manager le 15 mars 2019
Dear Guest,
We very much appreciate your comments regarding your stay at the Mercure Goa Devaaya Retreat.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Sanjay Pagi,
General Manager
10/10 Excellent
Claudia
5 mars 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Kraft tanken und Ruhe
Claudia
Séjour de 4 nuits en mars 2018
Réponse de Sanjay Pagi le 28 juil. 2019
Dear Guest,
We very much appreciate your comments regarding your stay at the Mercure Goa Devaaya Retreat.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Sanjay Pagi
General Manager
10/10 Excellent
CF, Munic
21 févr. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
ein kleines Paradies des Wohlfühlens, und der Ruhe
CF
Séjour de 4 nuits en février 2018
Réponse de Sanjay Pagi le 28 juil. 2019
Dear Guest,
We very much appreciate your comments regarding your stay at the Mercure Goa Devaaya Retreat.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Sanjay Pagi
General Manager
8/10 Bien
Leszek
15 janv. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Leszek
Réponse de Sanjay Pagi le 28 juil. 2019
Dear Guest,
Thank you for taking the time to tell us about your experience at the Mercure Goa Devaaya Retreat. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Sanjay Pagi
General Manager
10/10 Excellent
Voyageur vérifié
24 oct. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
BEAUTIFUL!
Voyageur vérifié
Réponse de Sanjay Pagi le 28 juil. 2019
Dear Guest,
We very much appreciate your comments regarding your stay at the Mercure Goa Devaaya Retreat.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Sanjay Pagi
General Manager
2/10 Horrible
Rohit, Austin, Texas
20 mars 2015
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Chaos & running around hotel
Rohit
Réponse de FOM le 28 juil. 2019
Dear Guest,
Thank you for taking the time to tell us about your experience at the Devaaya Retreat. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Devaaya, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
10/10 Excellent
Marianne, Sydney
17 févr. 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Relaxation and some luxury
Marianne
Réponse de Sanjay Pagi le 28 juil. 2019
Dear Guest,
We very much appreciate your comments regarding your stay at the Mercure Goa Devaaya Retreat.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Sanjay Pagi
General Manager
10/10 Excellent
Natasha, sydney
23 avr. 2009
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre