Suite, 2 grands lits, non-fumeurs, réfrigérateur et four à micro-ondes (with Single Sofabed) | Bureau, espace de travail pour ordinateur portable
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Avis sur Best Western Palmyra Inn & Suites

2.5 out of 5
Best Western Palmyra Inn & Suites
955 Canadaigua Rd., Palmyra, NY

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 388 avis sur 715." "
Note des voyageurs de 8 (Bien), d’après 201 avis sur 715." "
Note des voyageurs de 6 (Satisfaisant), d’après 85 avis sur 715." "
Note des voyageurs de 4 (Médiocre), d’après 25 avis sur 715." "
Note des voyageurs de 2 (Horrible), d’après 16 avis sur 715." "

8,8/10

Propreté

9,0/10

Personnel et service

8,2/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

Natasha

Voyage en famille
Les points forts : Équipements
Everything was perfect Clean rooms and Nice and big Good breakfast included
Séjour de 1 nuit en août 2023
Réponse de Katie le 8 août 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Simon

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en mai 2023
Réponse de Katie le 24 mai 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

suzanne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Endroit tranquille
Grande journée de voyagement, donc agréable d'arriver dans une bellechambre toute propre
Séjour de 1 nuit en mars 2019
Réponse de GM le 3 avr. 2019
Suzanne, Thank you for taking the time to give us feedback on your recent stay with us. I'm so happy we made you feel comfortable when staying at our hotel. We really take pride in that. Thank you again for sharing your experience with us. Kind Regards, Siearah O'Brien

10/10 Excellent

Bryan

Clean and friendly
Séjour de 2 nuits en mai 2024

10/10 Excellent

Gloria

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements
This beautiful hotel is Quietly tucked away ina beautiful country setting. Loved every moment of our stay there.
Séjour de 1 nuit en mai 2024

8/10 Bien

Amy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Breakfast wasn’t even half over and they were out of most items. We had to wait 20 minutes for the breakfast person to come back from wherever and refill food. There weren’t even that many people there eating breakfast. Really glad there was a bathtub as I don’t like taking showers; but it could have been cleaner. Room was a nice size and bed was comfortable. Not really sure why there are 2 tvs in the room practically right next to each other; but there were like a thousand channels to choose from.
Séjour de 1 nuit en mai 2024
Réponse de Shelly le 24 mai 2024
We are glad you enjoyed your stay and apologize for theinconvenience you ran into at breakfast. The information will be passed on to the staff.

8/10 Bien

Jo-An Audrey

Voyage en famille
Les points forts : Propreté et équipements
Room had a nice layout and was clean. We loved having a two bedroom suite. The issues were that air conditioning did not work so the air got very stale as the windows did not open. Also fridge was warm which defeated the purpose of having a kitchenette. Also you can tell that the property was understffed.
Séjour de 2 nuits en mai 2024
Réponse de Shelly le 23 mai 2024
We are sorry to hear about the problems you hadwith your room. We will look into this immediatelyand have it taken care of. Thank you for letting usknow.

10/10 Excellent

Jerry

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hosts were kind, professional, seen to our needs. Continental breakfast was welldone and clean. Some of the floor coverings were old and need to be replaced but the rooms were nice we easily overlooked the old carpeting because of the friendliness of the management
Séjour de 3 nuits en mai 2024
Réponse de Shelly le 10 mai 2024
We are glad you enjoyed your stay. Please comevisit us again.

10/10 Excellent

Cinthia

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff is amazing!
Séjour de 1 nuit en mai 2024
Réponse de Shelly le 4 mai 2024
Why thank you! We are glad you enjoyed yourstay. Please come again.

8/10 Bien

Blake

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
good - sheet were a little dirty
Séjour de 2 nuits en avril 2024
Réponse de Shelly le 4 mai 2024
Thank you for letting us know about the sheets. Wewill look into this promptly. Sorry for any discomfortit may have caused you.

8/10 Bien

Rik L

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Shelly le 28 avr. 2024
We are glad you enjoyed your stay. Please come again.

10/10 Excellent

Louis

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I very nice stay for one night.
Séjour de 1 nuit en avril 2024
Réponse de Shelly le 23 avr. 2024
We are glad you enjoyed your stay. Please come again.

2/10 Horrible

Taylor

Séjour de 2 nuits en avril 2024
Réponse de Shelly le 17 mai 2024
I am sorry you did not have an enjoyable stay. Pleaselet us know how we can improve it for you.

10/10 Excellent

Robert

Séjour de 1 nuit en avril 2024
Réponse de Shelly le 10 mai 2024
We are glad you enjoyed your stay. Please come again.

8/10 Bien

Gordon, Terra Cotta

Les points forts : Propreté et personnel et service
Still working on making it better. Keep it up!
Séjour de 1 nuit en avril 2024
Réponse de Shelly le 18 avr. 2024
Thank you for your response and encouragement.Please come again.

10/10 Excellent

Grant

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice and clean. Nice breakfast
Séjour de 1 nuit en avril 2024
Réponse de Shelly le 18 avr. 2024
We are glad you enjoyed your stay. Please comeagain.

6/10 Satisfaisant

brandee

Voyage en famille
I wanted to give this a better rating but I have to be honest. It just wasn’t very clean. The floors in lobby, stairs and hallway were all noticeable dirty just needing vacuum would have made them way better. Our room layout was Great and spacious (2 king bed and pull out couch) the problem is we were not able to utilize the pull out couch because the mattress was completely gross(big pee stain!) pull out mattress needs to be replaced!
Séjour de 2 nuits en avril 2024
Réponse de Shelly le 13 avr. 2024
Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback.

10/10 Excellent

Lynne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Shelly le 12 avr. 2024
We are glad you enjoyed your stay. Please come again.

10/10 Excellent

Brent

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel was clean and safe. The breakfast was delicious. It was convenient for all that we wanted to see and do.
Séjour de 1 nuit en avril 2024
Réponse de Shelly le 11 avr. 2024
Glad you enjoyed your stay. Please come again.

10/10 Excellent

Clint

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was perfect for our stay in Palmyra
Séjour de 2 nuits en avril 2024
Réponse de Shelly le 6 avr. 2024
We are glad you enjoyed your stay. Please comeagain!

6/10 Satisfaisant

David

Voyage en famille
Gluten free members of our party, and no options to eat
Séjour de 1 nuit en mars 2024
Réponse de Shelly le 6 avr. 2024
Thank you for your advice I will pass this informationon to the owner and General Manager to see how wemay rectify this situation.

10/10 Excellent

Amelia

Séjour de 1 nuit en mars 2024
Réponse de Shelly le 11 avr. 2024
Glad you enjoyed your stay. Please come again.

10/10 Excellent

Barb

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The room was exactly as stated (suite w 2 bedrooms & kitchette). The bathroom was very clean. Staff was very friendly.
Séjour de 1 nuit en mars 2024

10/10 Excellent

Pamela

Séjour de 1 nuit en mars 2024
Réponse de Shelly le 6 avr. 2024
Thank you for staying with us. Please come again.

10/10 Excellent

Jason

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Shelly le 4 mars 2024
Glad you enjoyed your stay. Please come again.

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
We stayed overnight to enjoy all of the historic sights in the area. The staff were friendly and accomodating with large clean rooms and comfortable beds. It was a large dining area and breakfast offered lots of variety. Hot tub was very clean which is usually a problem at other places. We'll definitely be back
Séjour de 1 nuit en février 2024
Réponse de Shelly le 1 mars 2024
We are glad you enjoyed your stay and look forward to seeing you again in the future.

8/10 Bien

Deanna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tv not working
Loved the hotel, well kept, clean and good breakfast. Only issue we had was that our cable box/tv did not work. When we asked at the desk, the man working only offered " unplug it and try again". The lovely check-in woman apologized the next morning.
Séjour de 1 nuit en février 2024
Réponse de Shelly le 1 mars 2024
We are glad you enjoyed your stay, and will look into the matter of the tv. Thank you for telling us about it and I would like to apologize for the desk agent's response.

10/10 Excellent

Cal

Voyage en famille
Very friendly and helpful people
Séjour de 3 nuits en février 2024
Réponse de Shelly le 28 févr. 2024
Thank you for staying and we are glad you enjoyed your stay.

8/10 Bien

Karen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Shelly le 28 févr. 2024
Thank you for staying and we are glad you enjoyed your stay.

10/10 Excellent

Almon

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Shelly le 22 févr. 2024
Thank you for staying and we are glad you enjoyed your stay.

8/10 Bien

wayne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Shelly le 22 févr. 2024
Thank you for staying and we are glad you enjoyed your stay.

8/10 Bien

Donna

Séjour de 2 nuits en février 2024

8/10 Bien

Daniel

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
one night stay
decent hotel. needs updated but otherwise ok.
Séjour de 1 nuit en février 2024
Réponse de ML le 14 févr. 2024
Glad you enjoyed your stay. I will pass on yournote of needing an update. Thanks for staying with us.

10/10 Excellent

Dawain

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very friendly front desk staff! We were made to feel welcome immediately.
Séjour de 1 nuit en février 2024
Réponse de BM le 10 févr. 2024
We are happy you enjoyed your stay.

10/10 Excellent

Tracy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great property
Séjour de 1 nuit en février 2024
Réponse de BM le 10 févr. 2024
We are glad you enjoyed your stay.

10/10 Excellent

Francisco C M

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Muito confortável excelente atendimento ótimo café da manhã recomendo
Séjour de 2 nuits en janvier 2024
Réponse de Shelly le 28 janv. 2024
Thank you glad you enjoyed your stay.

6/10 Satisfaisant

Adan, Mastic Beach

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté
I would suggest clean more and review each area prior to guest
Séjour de 2 nuits en janvier 2024
Réponse de Shelly le 28 janv. 2024
Thank you for the suggestion I will look into this immediately.

10/10 Excellent

Partap, Scarborough

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful stay but it's in the middle of nowhere. No place to dine in 5mile radius.
Séjour de 1 nuit en janvier 2024
Réponse de Shelly le 28 janv. 2024
We are glad you enjoyed your stay.

10/10 Excellent

Alexei

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice quiet location. Very friendly staff.
Séjour de 3 nuits en janvier 2024
Réponse de Shelly le 28 janv. 2024
Glad you enjoyed your stay.

8/10 Bien

Charles V.

Les points forts : Personnel et service et équipements
Great breakfast and plenty
Séjour de 3 nuits en janvier 2024
Réponse de Shelly le 28 janv. 2024
We are glad you enjoyed breakfast and your stay.

8/10 Bien

Paul

Voyage en famille
Les points forts : Propreté et personnel et service
We heard mumbled talking all night. Was either TV in next room or staff in the staff room/laundry
Séjour de 2 nuits en janvier 2024
Réponse de Shelly le 28 janv. 2024
Thank you for the information we will look into it and seeabout rectifying this problem.

2/10 Horrible

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 9 nuits en décembre 2023
Réponse de BM le 28 janv. 2024
Sorry you did not enjoy your stay.

10/10 Excellent

Michele

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de BM le 28 janv. 2024
Glad you enjoyed your stay.

10/10 Excellent

Richard

Séjour de 4 nuits en décembre 2023
Réponse de BM le 28 janv. 2024
Glad you enjoyed your stay. Please come again.

8/10 Bien

James, Hampton

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenient location for visiting family. Breakfast bar was lacking in items each day but overall was good. One issue that has happened both times we have stayed here is that the key card stops working for no reason and have to get reset multiple times. But really those our first world problems aren’t they.
Séjour de 3 nuits en décembre 2023
Réponse de BM le 28 janv. 2024
Glad you enjoyed your stay. We will look into theproblem with the key card. Thank you for letting usknow about the problem.

10/10 Excellent

Andrew

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The staff is was extremely personable. Check in was quick and painless. The room, a bit run down. When I had an opportunity to walk around, it seems as though the building could use some TLC. Bed and pillows are comfortable (actually slept an hour longer than usual!). Good water pressure.
Séjour de 1 nuit en décembre 2023
Réponse de BM le 28 janv. 2024
We are glad you enjoyed your stay. Please come again.

10/10 Excellent

Susan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en décembre 2023
Réponse de BM le 28 janv. 2024
Glad you enjoyed your stay. Please come again.

4/10 Médiocre

Brian

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The hydraulic door closers are worn and allow the very heavy doors to slam. Plus there is no weather strip around the door to cushion the close. I had a family staying right across from me and every morning from 6 - 9, I'm guessing the children would go in and out every 5 - 15 minutes and let the door SLAM each time! It was horrendous. I spoke with the maintenance man and he said "he'd look into it". Well, he didn't while I was there. I also complained to 'Kathy' about it on the way out and she wrote it down. She acknowledge she had been hearing it as well. I told her I couldn't stay there again unless that was addressed!
Séjour de 3 nuits en novembre 2023

10/10 Excellent

Daniel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Amanda

Séjour de 2 nuits en octobre 2023