2 piscines extérieures

Avis sur Ace Hotel and Swim Club

4 out of 5
Ace Hotel and Swim Club
701 E Palm Canyon Dr, Palm Springs, CA

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 521 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 247 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 126 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 60 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 46 avis sur 1000." "

8,6/10

Propreté

8,6/10

Personnel et service

8,2/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

8/10 Bien

Thomas

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en août 2022

10/10 Excellent

SOPHIE

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Le Ace Hotel, Hotel au top
Nous avons passé un super séjour en famille au Ace Hotel. C’etait notre second séjour au Ace et nous avons été très heureux d y revenir. Les piscines sont canons, la deco est au top, chambre avec terrasse vue sur les montagnes et les palmiers. Le rêve !
Séjour de 2 nuits en juillet 2022

4/10 Médiocre

ana

Voyage en famille
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 3 nuits en avril 2022

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Hôtel cool et branché
L'endroit est sympathique, plutôt atypique, assez bobo, conformément à ce qui est attendu. Forcément, cela en fait un lieu très fréquenté et ne favorise pas beaucoup le calme, notamment autour de la piscine principale. Ce n'est pas non plus ce qu'on cherche et tant mieux. Reste tout de même la seconde piscine qui peut être un havre de paix lorsqu'elle n'est pas privatisée. Restaurant top. Il vaut mieux réserver. A noter : la mise à disposition de vélos gratuits, ce qui permet de découvrir de manière agréable.
Séjour de 2 nuits en février 2020
Réponse de Eva le 16 avr. 2020
Thank you for the feedback, we appreciate it! Please call us next time you plan a visit so that we can be sure to guide you to a booking time that meets all your needs. We look forward to hosting you again!

10/10 Excellent

Stephane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en octobre 2019

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté
Conçu comme un petit village de vacances avec bungalow et deux belles piscines dont une réservée exclusivement aux adultes. Chambre sommaire mais fonctionnelle
Séjour de 1 nuit en octobre 2019

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Labor Day teip
Nice place for friends meeting
Séjour de 1 nuit en septembre 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2019

10/10 Excellent

Olivier

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastic stay
As always a fantastic stay Arvidsson ACE one of the best spot in Palm Springs. Very nice atmosphere. Awesome music by the pool. Very good service. I strongly recommend this resort for a short stay in Palm Springs.
Séjour de 6 nuits en juillet 2019

10/10 Excellent

Patrick

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2019

10/10 Excellent

Patrick

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel stylé
Hôtel décoré avec goût. Belle piscine. Les chambres sont agréables. L‘hôtel est bien situé juste quelques minutes en voiture du centre de Palm Spring
Séjour de 1 nuit en août 2019

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2019

10/10 Excellent

SYLVAIN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderdul
Wonderful place!
Séjour de 2 nuits en mai 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel parfait pour profitez d’un séjour à Palm Springs. À refaire l’année Prochaine. Love.
Séjour de 4 nuits en janvier 2019

10/10 Excellent

Cindy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyage mère-fille
Endroit recommandé par une amie qui était passée avant nous. On a adoré l’hôtel. Emplacement sécuritaire, ambiance de vacances, vue sur les montagnes désertiques, personnel cool et serviable, chambre confortable. Les petits plus qui nous ont plu: les vélos, les aires de détentes communes, la piscine, le côté rétro-chic de la déco qui nous fait bien sentir à Palm Springs. Et puis l’excellent café du Koffi, le café voisin de l’établissement. Seul hic: les frais de séjour de 34USD/chambre/soir mais nous étions bien avisés.
Séjour de 2 nuits en octobre 2018

8/10 Bien

Nicole

Les points forts : Personnel et service et confort de la chambre
Séjour de 1 nuit en juillet 2018

8/10 Bien

Laurianne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bien mais très petite chambre
2 nuits mi septembre 2017. Chambre très petite de 2 petits lits pour 4 personnes. Frigo débordant de choses à acheter, il a fallu tout retirer pour pouvoir y mettre quelque chose. Pas de bouilloire ou cafetière. Points positifs : wifi, literie (1 lit sur 2), piscine. Points négatifs : le prix en sus du resort fee (USD 31) + les diverses taxes soit USD 72.24 en plus pour les nuits.
Séjour de 2 nuits en septembre 2017

10/10 Excellent

Daniel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent stay. Love the pool
Séjour de 2 nuits en mai 2024

8/10 Bien

Caroline

Les points forts : Propreté
Séjour de 2 nuits en mai 2024
Réponse de Ace Hotel & Swim Club le 25 mai 2024
Thank you Caroline for staying with us and leaving us a review!

10/10 Excellent

Marci

Enjoyed every minute of my stay at this location. I had a patio/garden room near the pool - it was spacious and so nice to have the outdoor space. The hotel amenities (pool, restaurant, service, hotel staff) were all amazing. And location to downtown was perfect. Would definitely stay here again.
Séjour de 3 nuits en avril 2024
Réponse de Ace Hotel & Swim Club le 14 mai 2024
Glad to hear you had such a great time with us Marci and thank you once more for joining us. Look forward to having you with us in the future!

6/10 Satisfaisant

Jonathan

Voyage en famille
The staff were all very friendly and helpful. The property was on the bleeding edge of cool when it opened 30 years ago. It wants desperately to be upgraded, or at the very least, a thorough spring cleaning and refreshing - perhaps some bleach to get the stains out of the curtains.
Séjour de 1 nuit en avril 2024
Réponse de Ace Hotel & Swim Club le 4 mai 2024
Thank you Jonathan for the feedback and support over the years. We are excited for renovations this coming summer and hope the refreshed look encourages some more 5 stars from guests;)

4/10 Médiocre

Luke

Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Electric chargers don’t work. Roaches in the room. Air-con old and extremely noisy. Pool is a constant photoshoot, and if you don’t want to be used in promotional images for the Ace, then you can’t use the area… not it.
Séjour de 2 nuits en avril 2024
Réponse de Ace Hotel & Swim Club le 27 avr. 2024
Moring Luke,We are sorry to hear this and will look further into the photo shooting during the Coachella weekends as they were there just to capture content from the programming but not meant to be an all day thing. The signs were posted just to inform guests but we are sorry that it impacted your stay. We will also look into the AC issue with the room and other opportunities you brought up. Thank you

8/10 Bien

antonio

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Ace Hotel & Swim Club le 27 avr. 2024
Thank you for joining us Antonio and we hope to see you again in the future.

10/10 Excellent

william

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent as always….
Séjour de 4 nuits en mars 2024
Réponse de Ace Hotel & Swim Club le 27 avr. 2024
As always we appreciate you William thank you for all the support over the years.

8/10 Bien

Emily

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Ace Hotel & Swim Club le 27 avr. 2024
Thank you Emily for joining us and leaving a review for us. We hope to see you again in the Future.

10/10 Excellent

Tareh

Séjour de 1 nuit en avril 2024
Réponse de Ace Hotel & Swim Club le 14 mai 2024
Thank you for the review Tareh and for joining us. We hope to see you again in the future.

2/10 Horrible

Derick

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dirty walls. Chewed up carpet. Smelt like cigarette. Waste of money. Spent 400 on basically a motel 6 room.
Séjour de 1 nuit en avril 2024
Réponse de Ace Hotel & Swim Club le 19 avr. 2024
Hello Derick and we are sorry to hear of this experience. We can look into the room that you would have stayed in and always happy to address any issues while guests are on property in order to resolve.Thank you

6/10 Satisfaisant

Yvette

Les points forts : Personnel et service
Les points faibles : Propreté
Location was awesome and it's definitely a retro vibe. Unfortunately there were some roaches in my room and no in-room coffee (although the coffee shop had one of the best lattes. Otherwise cool hotel with nice decorations. You can get a nicer hotel for less tho.
Séjour de 1 nuit en avril 2024
Réponse de Ace Hotel & Swim Club le 13 avr. 2024
Morning Yvette,Thank you for leaving us a review and choosing to stay with us. We will follow up on the room issue and sorry it impacted your stay. Glad to hear you enjoyed the coffee shop!Thank you

6/10 Satisfaisant

Andrew

Les points forts : Propreté
Les points faibles : Personnel et service
Design of property requires climbing a long set of stairs with heavy luggage - which is not fantastic. Should have Porter to assist. The hotel pool lounge area is limited for the amount of guests and I could never get a lounge chair. It's dominated by screaming kids. Should have adult only pool with bar service.
Séjour de 2 nuits en avril 2024
Réponse de Ace Hotel & Swim Club le 6 avr. 2024
Morning Andrew,Thank you for taking the time to leave us some feedback. You are correct its an older property built from the 1950's and we are sorry to hear you needed assistance with luggage. We will address with our team as if this was a request we would have certainly wanted any of our team members to have helped. We do hope to see you again in the future.

10/10 Excellent

Josette

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location, family friendly wonderful vibes.
Séjour de 2 nuits en avril 2024
Réponse de Ace Hotel & Swim Club le 6 avr. 2024
Thank you Josette and glad to hear you and the family had a great time with us. We hope to see you again in the future.

8/10 Bien

Lisa

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
My husband and I love this property because of it's funky vibe, the lovely patio rooms that are dog friendly, it's very clean, and the staff is always helpful. However, the last two times we visited there were a few issues. Last year there were two or three wedding parties who took over the entire pool area into the night. Very loud and disturbing late into the evening. Not sure why this was allowed. Our most recent trip was much more enjoyable but the housekeepers won't enter rooms to clean them if you have a dog. So one morning we left with our pup to go downtown. I informed the front desk that we would be gone for several hours and would like our room cleaned and was told they would put a request in right away. We returned and it was still not cleaned and no one ever showed up. We had to dump our own trash and track down the housekeepers for towels. Also, the pool is understaffed so when inconsiderate guests don't pick up after themselves, you might have to bus your own area before settling in. The pool deck could use a good cleaning from all the spills.
Séjour de 3 nuits en mars 2024
Réponse de Ace Hotel & Swim Club le 6 avr. 2024
Morning Lisa,Thank you for leaving us some feedback and for the years of support. We are sorry to hear we missed on the housekeeping service and will share with our team as that should have be an easy refresh. Even if for some reason we were unable to get to it we would have rather taken out the trash and brought you new towels. For that we are sorry and we will connect with our team to resolve. We do hope to see you again in the future and have a great weekend!

10/10 Excellent

Gale

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Ace Hotel & Swim Club le 6 avr. 2024
Thank you for joining us Gale!

6/10 Satisfaisant

Jennifer

Les points forts : Propreté
Séjour de 4 nuits en mars 2024
Réponse de Ace Hotel & Swim Club le 6 avr. 2024
Thank you for joining us Jennifer!

6/10 Satisfaisant

George

Voyage en couple
Les points forts : Personnel et service
We paid for an upgraded room, and we’re kinda bummed when our record player didn’t work properly (grounding issue the pre-amp was unplugged). In addition, it looked like some stuff had been left on top of the concrete divider by another party, and all of our outdoor cushions were wet because it had rained the day before. Like, the hotel didn’t pop like it usually does. Not sure what’s going on there.
Séjour de 1 nuit en mars 2024
Réponse de Ace Hotel & Swim Club le 6 avr. 2024
Thank you George for letting us know and we will look into the issue with the record player in the room you joined us in. Certainly could have helped avoid some of the issues with the cushions as well and we are sorry we missed on those opportunities while you were with us.

10/10 Excellent

Casey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Ace Hotel & Swim Club le 6 avr. 2024
Thank you Casey for the review and for staying with us!

4/10 Médiocre

Edward

Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
You can hear everytime the neighbor flushes the toilet. If you feel like spending the night in a Thrift Store, this place is for you. The furnishings are refurbished JUNK.
Réponse de Ace Hotel & Swim Club le 6 avr. 2024
Morning Edward,Sorry to hear you feel this way and while we would not categorize our self as a thrift store we understand our design is not for everyone.Thank you

8/10 Bien

nancy, New York

Les points forts : Propreté
Séjour de 3 nuits en mars 2024
Réponse de Ace Hotel & Swim Club le 30 mars 2024
Thank you Nancy for joining us and taking the time to leave us a review!

10/10 Excellent

Terry

Les points forts : Personnel et service
Séjour de 2 nuits en mars 2024
Réponse de Ace Hotel & Swim Club le 23 mars 2024
Hello and thank you for taking the time to leave us a review. We are happy to hear you enjoyed your stay and look forward to seeing you again in the future. Enjoy the start to your weekend!

6/10 Satisfaisant

Taleah

Voyage en groupe
Les points faibles : Personnel et service
This property is way overpriced for the value. They don’t clean rooms unless requested, limited towels, no bellmen or valet, dirty property that needs a major facelift, chain link fences. It’s a 3 star hotel pretending to be way more upscale than it is. Huge disappointment
Séjour de 3 nuits en mars 2024
Réponse de Ace Hotel & Swim Club le 23 mars 2024
Good Morning Taleah,We are sorry you feel this way. We do clean rooms upon request and happy to do it every day if guests should choose to. We are just focused on leaving less of a foot print on our world today and trying to reduce waste as much as possible. Again when guests would like service just give us a ring or let our Front Desk team know at check in. Same goes for if you need help with getting some of your luggage to your room. We can always have someone assist but correct we do not have a bellman staff or offer valet as there is plenty of parking all around the property. We are excited about the upcoming renovations this summer and hopefully you will reconsider and join us in the future. Yes the fences are in place around both pools and the perimeter of the property for safety. Again we hope you change your mind as we would love to see you again.

10/10 Excellent

Derek J

Séjour de 3 nuits en mars 2024
Réponse de Ace Hotel & Swim Club le 6 avr. 2024
Thank you for joining us Derek!

4/10 Médiocre

Amy, Short Hills

Voyage en famille
Les points forts : Équipements
Les points faibles : Infrastructures et conditions de l’hébergement
There was no “connection” so no TV for our entire stay (we were offered 2 drinks from their bar as compensation). There was no hot water on our last day. I asked for an adjustment to our bill and was told “she would check with her manager” and was never contacted. The room was dark, no full length mirror and bad lighting in the bath area. The bar and pool were groovy but nothing helps correct a cross country flight after a 2 and 1/2 mile hike with no warm water so I could not wash my hair and had to jump in to rinse off. I would not stay here again.
Séjour de 3 nuits en mars 2024
Réponse de Ace Hotel & Swim Club le 16 mars 2024
Morning Amy,We are sorry for the downed time on the TV's. This was an issue with the third party provider that we unfortunately could not resolve our selves while you stay with us. We can also have our team follow up with the Hot water issue.Thank you

8/10 Bien

Robert

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mars 2024
Réponse de Ace Hotel & Swim Club le 9 mars 2024
Thank you Robert for the review and staying with us.

6/10 Satisfaisant

Moe

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Ace Hotel & Swim Club le 9 mars 2024
Thank you Moe for taking the time to leave us a review and for joining us.

8/10 Bien

Jacquelyn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Thx
Séjour de 1 nuit en février 2024
Réponse de Ace Hotel & Swim Club le 2 mars 2024
Thank you Jacquelyn for taking the time to leave us a review and choosing to stay with us.

10/10 Excellent

Julie

Séjour de 3 nuits en février 2024
Réponse de Ace Hotel & Swim Club le 24 févr. 2024
Thank you for the review Julie:)

10/10 Excellent

Roylene

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was great!
Séjour de 1 nuit en février 2024
Réponse de Ace Hotel & Swim Club le 24 févr. 2024
Your Great Roylene!!!Thank you for staying with us and for the review. We truly appreciate it.

6/10 Satisfaisant

Eric

Voyage d’affaires
Les points forts : Propreté et personnel et service
Great concept but tired property.
Never sent a final statement. The only way I know what I paid was by looking at my Credit Card statement. Unfortunately my bank doesn't provide a breakdown of the expenses. The property is looking tired, could use a refresh, especially the guest rooms. I suppose if I was still 25 I would overlook it, but older and wiser now I expect better. Service, by everyone I came in contact with was friendly and helpful and that saved the review from being 2 stars.
Séjour de 1 nuit en février 2024
Réponse de Paul le 24 févr. 2024
Good morning Eric,Happy to help in getting a folio over to you asap. Often times we guest book through third parties we do not receive proper contact information and if we did not collect that during check in as well then this could have been missed but happy to resolve for you. We haven't made announcements yet but happy to update you that we will be under going renovations this summer so we hope you may change your mind in time. Thank you for taking the time to leave us feedback and for staying with us as well.

10/10 Excellent

renee pamela

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Ace Hotel & Swim Club le 24 févr. 2024
Thank you Renee for the review and for joining us. Have a great weekend.

6/10 Satisfaisant

Ryan

Voyage en groupe
Les points forts : Personnel et service et équipements
Les points faibles : Propreté
The pools and hot tub were nice, but for the price I paid for my room, it was not worth it. The room was also never once cleaned or attempted to be cleaned while we were in it. Ran out of toilet paper and towels and had to go ask for them. Our trash was also overflowing from not being emptied.
Séjour de 3 nuits en février 2024
Réponse de Ace Hotel & Swim Club le 17 févr. 2024
Morning Ryan and thank you for taking the time to leave us feedback. Sorry to hear you feel this way and we do provide service upon request in terms of Housekeeping. Always happy to honor it and or if your a long stay over to add additional days of service.

10/10 Excellent

Veronica

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Ace Hotel & Swim Club le 17 févr. 2024
Thank you Veronica for taking the time to leave us a review and glad to see it was a positive stay!