Avis sur Hammock Beach Golf Resort & Spa
Hammock Beach Golf Resort & Spa
200 Ocean Crest Drive, Palm Coast, FL
Avis
8,4
Très bien
8,6/10
Propreté
8,4/10
Personnel et service
8,6/10
Équipements
8,2/10
Infrastructures et conditions de l’hébergement
8,4/10
Écoresponsabilité
Avis
1 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de Customer Service le 6 nov. 2023
Sylvain, it's fantastic to hear you appreciated the golfing amenities at Hammock Beach Golf Resort & Spa. Our resort aims to provide a memorable experience for all our golf-loving guests. We look forward to seeing you again on the green.
8/10 Bien
Voyageur vérifié
Voyage d’affaires
14 juil. 2021
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en juillet 2021
Réponse de Hammock Beach Golf Resort & Spa le 15 juil. 2021
Thank you for your feedback. We cannot wait to welcome you back.
4/10 Médiocre
Francois
27 déc. 2019
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Francois
Séjour de 1 nuit en décembre 2019
Réponse de Hammock Beach Resort le 22 févr. 2020
We hope that we are able to provide you with a better stay in the future.
10/10 Excellent
Anabella, PARIS
Voyage en famille
26 oct. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anabella
Séjour de 1 nuit en octobre 2019
Réponse de Hammock Beach Resort le 30 oct. 2019
We cannot thank you enough for your 5-star rating and your comment regarding how beautiful everything was. We hope to welcome you back again.
8/10 Bien
Jaime
Voyage en famille avec de jeunes enfants
28 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jaime
Séjour de 3 nuits en mai 2024
10/10 Excellent
tonja
Voyage en famille
21 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
tonja
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 22 mai 2024
Tonja, the team at Hammock Beach Golf Resort & Spa is thrilled to hear you found the resort beautiful and well maintained. It’s wonderful that you enjoyed the variety of activities available. We're looking forward to welcoming you back!
6/10 Satisfaisant
Sean
Voyage en famille avec de jeunes enfants, Voyage d’affaires
15 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sean
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 17 mai 2024
Sean, thank you for your feedback. We're pleased to hear you enjoyed various aspects of the property. Your comments about the kitchenette supplies and bathtub are appreciated and will be reviewed to improve future stays. We hope to have the opportunity to host you again.
10/10 Excellent
Maribella
Voyage en famille, Voyage d’affaires
15 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Maribella
Séjour de 4 nuits en mai 2024
Réponse de Customer Service le 16 mai 2024
Maribella, thank you for your wonderful feedback! The team at Hammock Beach Golf Resort & Spa is thrilled to hear you had an amazing stay. We hope to welcome you back soon!
10/10 Excellent
Thomas
14 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Thomas
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 17 mai 2024
Thomas, Hammock Beach Golf Resort & Spa is delighted you enjoyed your stay! The team looks forward to welcoming you back for another great experience.
8/10 Bien
Anielka, Jacksonville
Voyage en famille avec de jeunes enfants
14 mai 2024
Les points forts : Propreté et équipements
Anielka
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 16 mai 2024
Anielka, thank you for sharing your experience. We're delighted you enjoyed the amenities at Hammock Beach Golf Resort & Spa. Our team works hard to ensure guests have a memorable stay, and it’s wonderful to know that you had a positive experience. We look forward to welcoming you back soon!
10/10 Excellent
Jennifer D., DeLand
Voyage en famille
14 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jennifer D.
Séjour de 3 nuits en mai 2024
Réponse de Customer Service le 15 mai 2024
Jennifer, it's wonderful to learn that you appreciated the picturesque surroundings and numerous activities at Hammock Beach Golf Resort & Spa. We're thrilled you found our environment to be conducive for all age groups, and that you noted our efforts to accommodate family members and furry friends alike. We hope to see you and your family back again soon for another memorable experience.
10/10 Excellent
Shakimia
13 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Shakimia
Séjour de 3 nuits en mai 2024
Réponse de Customer Service le 16 mai 2024
Shakimia, the team at Hammock Beach Golf Resort & Spa is thrilled to see your positive rating. We are delighted you had an excellent experience and look forward to welcoming you back!
6/10 Satisfaisant
Shawn
Voyage en famille avec de jeunes enfants
13 mai 2024
Les points forts : Personnel et service
Shawn
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 15 mai 2024
Shawn, thank you for sharing your feedback. We pull all the stops to have rooms ready as early as possible although during peak times this can extend to later in the day. As for the rooms, we continually strive to provide the most comfortable and pleasurable stay possible and your input is valuable to us. We hope you will consider us for your future travels.
10/10 Excellent
Karen
Voyage en famille
13 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Karen
Séjour de 4 nuits en mai 2024
Réponse de Customer Service le 15 mai 2024
Karen, it's thrilling to hear that Hammock Beach Golf Resort & Spa continues to be a preferred choice for your family gatherings. Providing an enjoyable experience to all of our guests is a top priority, and it seems we succeeded with you. We appreciate your loyalty and are looking forward to your next visit!
8/10 Bien
Jeanette
Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe
12 mai 2024
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Jeanette
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 14 mai 2024
Jeanette, thank you for your unique perspective and dedication to the Hammock Beach Golf Resort & Spa. We're pleased to learn you found tranquility on your patio and proximity to scenic vistas. It's disheartening to understand your recent encounter with our team members fell below expectations, especially during peak periods like Mother's Day. Improving guest experience remains our focus and we appreciate your feedback. We eagerly await your return, intent on enhancing your impressions of our resort.
10/10 Excellent
Maryrose
Voyage en famille avec de jeunes enfants, Voyage en famille
12 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Maryrose
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 13 mai 2024
Maryrose, it's wonderful to know that you found unit 244 of Hammock Beach Golf Resort & Spa to be up to your expectations. We truly appreciate your feedback and look forward to welcoming you back in the future.
10/10 Excellent
Natalya
9 mai 2024
Natalya
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 11 mai 2024
Thanks for the fantastic rating, Natalya!It's outstanding we could exceed your expectations during your stay at Hammock Beach Golf Resort & Spa. We're all looking forward to your next stay with us.
10/10 Excellent
Carol
Voyage en famille, Voyage en groupe
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Carol
Séjour de 4 nuits en mai 2024
Réponse de Customer Service le 8 mai 2024
Carol, it's splendid to hear you enjoyed the exceptional beachfront and pool facilities at Hammock Beach Golf Resort & Spa. We're delighted your time with us was satisfactory and we look forward to your next visit. Thank you for choosing us for your vacation.
10/10 Excellent
James
1 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
James
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 2 mai 2024
James, it's fantastic to hear that you always enjoy your return visits to Hammock Beach Golf Resort & Spa. We can't wait to host you again soon for another memorable stay.
10/10 Excellent
Ignacio, Orlando
Voyage en couple
29 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ignacio
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 30 avr. 2024
Ignacio, thank you for sharing your enjoyable experience at Hammock Beach Golf Resort & Spa. We're thrilled to hear that you found the environment relaxing and the cleanliness of your room met your expectations. Your feedback about our team members providing excellent service is also much appreciated. We hope to have the pleasure of welcoming you back to our resort in the near future.
10/10 Excellent
Ekaterina, Jacksonville
Voyage en famille avec de jeunes enfants
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ekaterina
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 30 avr. 2024
Ekaterina, we're thrilled to hear that Hammock Beach Golf Resort & Spa has been able to create memorable experiences both for your romantic getaway and your family vacation. It's heartening to know the array of services, from our extraordinary dining to the fun children's programs and recreational activities, were well enjoyed by you. Your strong recommendation is much appreciated and we eagerly await your, and your family's return, for yet another unforgettable stay with us.
10/10 Excellent
JORGE
29 avr. 2024
JORGE
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 20 mai 2024
Jorge, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Hammock Beach Golf Resort & Spa!
10/10 Excellent
Shawn
Voyage en famille, Voyage en groupe
15 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shawn
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 17 avr. 2024
Shawn, it's fantastic to hear that your stay at Hammock Beach Golf Resort & Spa provided such a pleasant experience! We're thrilled that you thoroughly enjoyed your visit. We thank you for your kind words and look forward to welcoming you back in the future.
10/10 Excellent
Ronald, Alachua
Voyage en famille
15 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ronald
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 16 avr. 2024
Ronald, we appreciate your kind words about Hammock Beach Golf Resort & Spa, especially about the room, view, and cleanliness. However, it's disappointing to hear about the coffee maker concern as timely resolution is typically a part of our service. We'll ensure to pay attention to any future requests to guarantee a smoother experience. Thank you for sharing your experience, we're looking forward to hosting you again.
10/10 Excellent
James
14 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
James
Séjour de 5 nuits en avril 2024
Réponse de Customer Service le 16 avr. 2024
James, thank you for your glowing feedback about Hammock Beach Golf Resort & Spa. We're thrilled to hear you found value in your stay and genuinely appreciate your encouragement to others. Joining us should indeed be a treat! We look forward to your return visit.
8/10 Bien
Dawn
Voyage en famille
14 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dawn
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 15 avr. 2024
Dawn, it sounds like your stay at Hammock Beach Golf Resort & Spa left you without words. We hope that means you thoroughly enjoyed your time with us and look forward to welcoming you back soon.
10/10 Excellent
Laura
14 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Laura
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 16 avr. 2024
Laura, we are thrilled you had an excellent experience at Hammock Beach Golf Resort & Spa! We sincerely appreciate your rating and we can't wait to welcome you back in the future for another wonderful stay. Safe travels till then!
10/10 Excellent
Kevin
Voyage en famille
13 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kevin
Séjour de 6 nuits en avril 2024
Réponse de Customer Service le 15 avr. 2024
Kevin, it's wonderful to know that you enjoyed your return visit to Hammock Beach Golf Resort & Spa. From our lush landscapes to the enjoyable golfing experience, we strive to make every stay special. We're pleased that you appreciated our service and savored your meals at the Atlantic Grill. Your comments about ample pool seating are also much appreciated. We cherish your loyalty and look forward to welcoming you back for another fantastic visit.
10/10 Excellent
Tim
10 avr. 2024
Tim
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 2 mai 2024
Tim, your five-star rating of Hammock Beach Golf Resort & Spa is greatly appreciated. We're pleased to see you had an enjoyable stay and we hope to see you again soon. Thank you for sharing your experience with us and other Expedia users.
6/10 Satisfaisant
brooke
8 avr. 2024
Les points forts : Infrastructures et conditions de l’hébergement
brooke
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 10 avr. 2024
Brooke, thank you for staying with us. We see your stay was not entirely satisfactory, and your feedback is vital as we continuously strive to improve our service and guest experience. We hope we have another opportunity to better serve you in the future.
10/10 Excellent
Joan
Voyage en famille
3 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Joan
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 5 avr. 2024
Joan, it's wonderful to learn that you and your daughter enjoyed the intimate setting of the pool by the lodge at Hammock Beach Golf Resort & Spa. We regret the misunderstanding around the beach chair reservations at the main pool area. We'll remind our team members to effectively communicate such procedures to make every guest's experience enjoyable. Thank you for your valuable feedback. We look forward to your next visit.
2/10 Horrible
Linda
1 avr. 2024
Les points faibles : Propreté, personnel et service, équipements
Linda
Séjour de 3 nuits en janvier 2024
Réponse de Customer Service le 3 avr. 2024
Linda, we regret hearing about your less than satisfactory experience. Our team is typically recognized for their high level of service, so it's unfortunate to hear this wasn't the case during your stay. We appreciate your feedback and will utilize it in our ongoing training.
6/10 Satisfaisant
Nastassja
Voyage en famille avec de jeunes enfants, Voyage en famille
1 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Nastassja
Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 3 avr. 2024
It's unfortunate that your stay at Hammock Beach Golf Resort & Spa didn't meet all your expectations. We're keen to take heed of the constructive remarks regarding the accessibility, and ensure steps are taken to enhance our guests' comfort and convenience. Our primary aim is always to cater to the needs and satisfaction of each guest. We appreciate your feedback and hope it won't deter you from visiting us again.
8/10 Bien
Dr. Jeffrey, saint marys
Voyage en famille
1 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dr. Jeffrey
Séjour de 5 nuits en mars 2024
Réponse de Customer Service le 2 avr. 2024
Dr. Jeffrey, we appreciate your honest feedback. We're sorry to hear about the difficulties you faced with navigating our parking garage. Your comments will help us improve and enhance the way we guide our guests about parking. On the brighter side, it's delightful that you and your family enjoyed spending time at our pool complex. At Hammock Beach Golf Resort & Spa, we aim to provide fun experiences for guests of all age groups. We hope to serve you again in the future.
8/10 Bien
Kristin
Voyage en famille
27 mars 2024
Les points forts : Propreté et équipements
Kristin
Séjour de 5 nuits en mars 2024
Réponse de Customer Service le 29 mars 2024
Kristin, thank you for sharing your appreciation for Hammock Beach Golf Resort & Spa's grounds and interior décor. We're pleased to hear that our rooms, specifically the expansive bathrooms, met your expectations. Your feedback regarding certain maintenance needs and team members' attentiveness has been noted. We're striving constantly to provide excellent services, and we appreciate your insight. Your observations related to beach chair charges and dining options also have been noted for future consideration. We're glad that you found the resort to be an overall good match for your needs, especially your enjoyment of our beach, pools, and various activities for children. We look forward to welcoming you back, for more pleasant experiences with us.
10/10 Excellent
Patricia
26 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Patricia
Séjour de 4 nuits en mars 2024
Réponse de Customer Service le 28 mars 2024
Patricia, it's fantastic to see you had a 5-star experience at Hammock Beach Golf Resort & Spa. We're thrilled you enjoyed your stay and look forward to welcoming you back in the future. Thank you for choosing us!
10/10 Excellent
Peter
Voyage en famille
24 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Peter
Séjour de 4 nuits en mars 2024
Réponse de Customer Service le 26 mars 2024
Peter, it's wonderful to hear about your enjoyable visit at Hammock Beach Golf Resort & Spa. Our dedicated team members are thrilled to have been able to assist you during your stay. We're pleased to learn of your appreciation of the cleanliness, beauty, and care we put into our resort. Thank you for your strong recommendation and we look forward to welcoming you and your family back for another great experience.
4/10 Médiocre
Jeanne
17 mars 2024
Les points faibles : Propreté et personnel et service
Jeanne
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 20 mars 2024
Jeanne, your rating indicates your recent stay didn't meet your expectations, and that's disheartening news. That's not the experience we aim for and your feedback, though limited, is appreciated. Should you choose to visit us once more, we sincerely hope to offer you the enjoyable stay you deserved on your previous visit.
10/10 Excellent
Nicole
Voyage en couple
13 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nicole
Réponse de Customer Service le 14 mars 2024
Nicole, we're thrilled to hear that your second stay at Hammock Beach Golf Resort & Spa was a delightful experience! We're glad our team members, amenities, cuisine, and stunning grounds left a positive impression on you. Thank you for making us your preferred choice in Palm Coast. We eagerly await your return.
8/10 Bien
Aron
11 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Aron
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 14 mars 2024
Aron, it's great to see you enjoyed your stay at Hammock Beach Golf Resort & Spa. We hope you'll visit us again soon for another wonderful experience.
10/10 Excellent
Paul
Voyage en couple
9 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Paul
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 10 mars 2024
Paul, it's delightful to hear that you appreciate the beautiful surroundings of Hammock Beach Golf Resort & Spa right beside the ocean. We're pleased you enjoyed our assortment of dining and beverage choices as well. We continually aim to provide excellent value for our customers, hoping to have you back more frequently in the future.
4/10 Médiocre
Garrett
Voyage en couple
9 mars 2024
Les points faibles : Personnel et service
Garrett
Séjour de 5 nuits en mars 2024
Réponse de Customer Service le 10 mars 2024
Garrett, we appreciate your feedback. We understand your concern about the security deposit delay and assure you that these matters are typically resolved by the bank. Our team strives to provide accurate information about this at check-in. We're pleased to hear you appreciated the resort, though we understand pricing might not accommodate all preferences. Regardless, we assure you that our rates reflect the quality and value we endeavor to provide all guests. Thank you for visiting, we hope to have the opportunity to serve you again in the future.
8/10 Bien
Jenn
8 mars 2024
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Jenn
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 9 mars 2024
Jenn, at Hammock Beach Golf Resort & Spa, we're pleased to hear that you enjoyed our beautiful oceanfront location and found your room to be appealing. We do appreciate your feedback regarding the cleanliness of certain areas. Our team is dedicated to maintaining an immaculate experience, and we will definitely take your comments into account for pointers on where to focus our efforts. Thank you for choosing us and we hope to welcome you back soon for a flawless stay.
10/10 Excellent
Richard Matthew
7 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Richard Matthew
Séjour de 4 nuits en mars 2024
Réponse de Customer Service le 9 mars 2024
Richard, it's wonderful to hear that Hammock Beach Golf Resort & Spa made a positive impression on you. Our aim is to provide an unparalleled experience for our guests, and it certainly seems like we were able to accomplish this for you. We appreciate your kind words. Looking forward to hosting you once again.
10/10 Excellent
Anthony
3 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Anthony
Séjour de 8 nuits en février 2024
Réponse de Customer Service le 4 mars 2024
Anthony, we're thrilled to hear you enjoyed your stay and appreciated the aesthetics of Hammock Beach Golf Resort & Spa. We appreciate your kind words and look forward to welcoming you back soon!
10/10 Excellent
Mike
Voyage en famille
26 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mike
Séjour de 3 nuits en février 2024
Réponse de Customer Service le 27 févr. 2024
Mike, it's great to see that you had a positive experience at Hammock Beach Golf Resort & Spa. We're delighted you chose us for your stay and we hope to warmly welcome you back in the future.
10/10 Excellent
JESSE
25 févr. 2024
JESSE
Séjour de 7 nuits en février 2024
Réponse de Customer Service le 27 févr. 2024
Thank you for the perfect rating, Jesse!We are very pleased to hear that you had a wonderful stay at Hammock Beach Golf Resort & Spa. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!
2/10 Horrible
Janice
23 févr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Janice
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 26 févr. 2024
Janice, we're genuinely disheartened to learn about your dissatisfaction with your stay. Our team strives to provide extraordinary value and exceptional experiences. We regret to hear that we didn't meet your expectations during your visit. We appreciate your feedback as it provides us with the opportunity for improvement. Your concerns are important to us and will be shared with the respective teams.
2/10 Horrible
Elaine
Voyage en famille
22 févr. 2024
Les points forts : Propreté
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Not a Five star experience!
Elaine
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 23 févr. 2024
Elaine, thank you for sharing your experiences. It's concerning to hear that you experienced certain difficulties during your stay, particularly in regards to the condo utilities and issues with our team members at the front desk and the restaurant. We want all our guests to experience smooth and enjoyable stays and it seems we fell short during your visit. Rest assured, these issues have been noted for review and corrective measures will be implemented to prevent such occurrences in the future. Our goal is to ensure top-quality customer service at our resort, and we hope we can show that to you should you consider a future stay.
6/10 Satisfaisant
Voyageur vérifié
20 févr. 2024
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Hammock Beach
Voyageur vérifié
Séjour de 3 nuits en février 2024
Réponse de Customer Service le 21 févr. 2024
Your feedback is greatly appreciated and it gives us the opportunity to better our service. We understand that the readiness of your room was not up to expectation upon your arrival and for this, we apologize. Our goal is to provide each guest with exceptional experiences right from the start, so hearing that you had an issue is disappointing. With regards to the housekeeping schedule, we will see to it that we communicate it more clearly in the future. We're pleased to hear that the room decor and view met your expectations. We are dedicated to improving all aspects of the guest experience and we will take your comments on board for future improvement.