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Avis sur The Ambassador Hotel

3 out of 5
The Ambassador Hotel
2730 South Ocean Boulevard, Palm Beach, FL

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 138 avis sur 341." "
Note des voyageurs de 8 (Bien), d’après 84 avis sur 341." "
Note des voyageurs de 6 (Satisfaisant), d’après 45 avis sur 341." "
Note des voyageurs de 4 (Médiocre), d’après 32 avis sur 341." "
Note des voyageurs de 2 (Horrible), d’après 42 avis sur 341." "

7,6/10

Propreté

8,2/10

Personnel et service

6,8/10

Équipements

7,0/10

Infrastructures et conditions de l’hébergement

7,4/10

Écoresponsabilité

Avis

4/10 Médiocre

Robert

Voyage avec des animaux de compagnie
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Cleanliness wasn’t good. Property was old and reasonably well kept.
Séjour de 1 nuit en mai 2024

8/10 Bien

Cynthia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the size of our suite. The bed was comfy and there was plenty of room to hang out on the sofa and watch tv, a desk in case you need to work and a small but full kitchen with silverware, plates etc and wine glasses. The complimentary breakfast was so convenient. Bagels, yogurt, cereal, juices, and delicious coffee. It’s right on the beach and our spacious side balcony had a partial ocean view. The only negative was that there are only 5 cabanas on the beach so if you’re not out there early, especially Friday and Saturday, you don’t get a chair at the beach, which is the whole reason for our visit to Florida. We took coffee out to the beach at 8:30 am every day and got our spot. 😎
Séjour de 5 nuits en mai 2024
Réponse de Rob le 17 mai 2024
Thank you for your stay with us. It was an honor to serve you. Glad to hear you enjoyed our hotel. Thank you for sharing your experience with us. we hope to see you again

10/10 Excellent

Daniel Alberto Aguirre

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This place is amazing first time here in west palm visiting from ct and it has been the best the staff is amazing and really helpful I recommend booking here for your stay and Jennifer one of the lobby staff she is an amazing person and has a lot of respect hope to Brooke with you guys again
Séjour de 4 nuits en mai 2024
Réponse de Robert le 14 mai 2024
Thank you for your patronage and for taking the time to post this nice review. We hope we might be able to serve you again one day because we are honored to have served you this time. .

4/10 Médiocre

Miao, Palo Alto

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Old and dirty
Séjour de 1 nuit en mai 2024
Réponse de Rob le 14 mai 2024
We apologize for not meeting expectations. We will look to make improvements. Thank you for your patronage and we hope we might serve you again.

8/10 Bien

Joseph

Voyage en couple
Les points forts : Propreté
Elevators old and not working well. Breakfast poor. No lunch.
Séjour de 3 nuits en mai 2024
Réponse de Robert le 14 mai 2024
We apologize for not meeting expectations in some areas. We will look to make improvements. Thank you for your patronage and we hope we might serve you again.

8/10 Bien

Michelle

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Anything negative I could say doesn’t matter to me because the view of the ocean was amazing!! You look out and see the sand and water-exactly what we wanted. Two large bedroom windows and a large window in the living room. Absolutely beautiful! The bed was comfortable, no blanket. This is an old hotel and the rooms show it. If you want a luxury hotel and maybe a nice large with tub bathroom, then this is not for you. Staff are great!! The room was not cleaned well. Hair on the floor. No paper towels or towel in the kitchen- we washed our dishes but we couldn’t dry. Very minor but no Keurig. The coffeemaker was fine. I am very picky so all the negative really didn’t bother me. GO FOR THE OCEAN VIEW! it was so relaxing! Oh! We came on a Tues and the restaurant was closed. Bummer! But we knew from reading the hotel info
Séjour de 1 nuit en mai 2024
Réponse de Robert le 9 mai 2024
Thank you for this nice review and feedback. We are honored to have served you and thank you for your patronage. We will use your observations to improve before your return visit. Happy to read you enjoyed the hotel and were well served will visiting us.

2/10 Horrible

Frank

Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
I did not stay there. Did not like what i saw and non-existant staff. Still. They are sharging me for one night stay plus taxes.
Séjour de 7 nuits en avril 2024
Réponse de Robert le 9 mai 2024
We are sorry you did not stay. Perhaps you could have given us more of a chance. The terms and conditions were agreed to when you booked for the one night. The hotel held the room in good faith refusing other bookings. we apologize if you did not like the hotel at first sight.

10/10 Excellent

Denise

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fantastic hotel! Perfect location! Great beach!
Séjour de 4 nuits en avril 2024
Réponse de Robert le 29 avr. 2024
Thank you for your stay with us and for taking the time to post this nice review about our hotel. It was an honor to serve you and we hope to see you again soon.

8/10 Bien

Edlin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Highly recommend having a vehicle, there is restaurant on site, but if one would like to explore around things could be a bit far.
Séjour de 1 nuit en avril 2024
Réponse de Rob le 3 mai 2024
Thank you for taking the time to share your experience. It was an honor to serve you. We hope to see you again in the future. Thank you!

2/10 Horrible

Irina

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Ambassador is atrocious! Without warning their arriving guests, they shut down both their passenger elevator and their freight elevator, for days, leaving the most fit guests to drag their suitcases up 5-6 flights of stairs in a cramped, hot and narrow staircase. An elderly guest was confined to a wheelchair and his younger family had to try to carry him in his wheelchair up the same stairs. That’s definitely atrocious and violates the ADA, by advertising themselves as wheelchair-friendly. Absolutely NO assistance from staff was ever considered! No manager was available to assist and the totally callous and disrespectful person at the checkin desk was so uncaring that he would only say, “come back downstairs in a few minutes and I will give you the manager’s email.” The room reminds you of a spartan summer camp with windows that won’t open and a very noisy window unit swamp cooler that barely cools the room and only adds to the humidity. At check-in, they tried to downgrade us from our reservation for an oceanfront room to a side facing room with only a view of the roof and the parking lot. Their “complimentary breakfast” is just a couple of stale bagels and oatmeal. The swimming pool was very dirty and the water level was so low that it couldn’t possibly reach the filtration drain. There were just a couple of rusted deck chairs around it. Totally unsafe for actually sitting in! The only saving grace is the location on a quiet stretch of beach.
Séjour de 2 nuits en avril 2024
Réponse de Rob le 29 avr. 2024
First and foremost we apologize that our passenger elevator had an unforeseen breakdown. There was no way of knowing that the passenger elevator would be out of service before it broke down. Our service elevator was working and there was signage on each floor to contact the reception to have a team member bring the elevator up to get you as it operated manually. Otis elevator was here all that weekend trying to repair it. finally, on Monday it was fixed. Our pool is full and was also addressed. We are sorry your experience was so disappointing. We will use your feedback to improve. We strive for good experiences for our guests and are sorry that did not happen in your case.

10/10 Excellent

Jokebed

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de Rob le 29 avr. 2024
Thank you for your stay with us and for taking the time to post this nice review about our hotel. It was an honor to serve you and we hope to see you again soon.

8/10 Bien

Carrie

Les points forts : Propreté et personnel et service
Was pretty skeptical because I read all the horrible reviews but quite surprised that it wasn't like that at all. My travel companion and I were both very impressed with the size of our two bedroom two bath. The balcony faced the ocean. We were on the fourth floor. Our unit was clean and updated. We had plenty of hangers, dishes, utensils. There were no paper towels so we went to the store and bought some. There's a coffee pot in the room but you only get one coffee pod. Since we had a rental car we went to the store and bought food and brought it back. There is one ice tray so you will have to buy ice. Good water pressure. Bring your own shampoo and conditioner. They do provide but it's not much. It was very quiet even though many of the owners have pets we did not hear barking. We were there in April so it wasn't real crowded. It is an older hotel so I couldn't help but wonder how many celebrities stayed there back in the day. Having a rental car was a must. We did not eat at the restaurant but I heard it was a little bit on the expensive side. The continental breakfast is just exactly what that means not much to eat but most hotels who have continental breakfast give you oatmeal fruit and cold cereal. This place is no different. Many reviews commented about not having lots of towels so we brought our own beach towels. Each bathroom had bath towels a hand towel and a washcloth. Unfortunately we did not get the maid service on the third day like we thought.
Séjour de 4 nuits en avril 2024
Réponse de Robert le 29 avr. 2024
Thank you for your stay with us and for taking the time to post this nice review about our hotel. It was an honor to serve you. We will use your feedback to improve housekeeping services. We hope to see you again soon.

4/10 Médiocre

Adam, Portland

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The bathroom and bedroom were clean, but the dining room still had the prior tenant's crumbs on the floor. The living room couch smelled overwhelmingly like feet, which forced us to open the windows...which didn't stay open, so we had to prop them open with shoes and whatnot. The location was fine, but for $450 per night, it was NOT worth it, and I would never go back.
Séjour de 2 nuits en avril 2024
Réponse de Rob le 29 avr. 2024
We apologize for not fully meeting your expectations and will use your feedback to make improvements.

10/10 Excellent

Susan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Such a quiet and wonderful place to stay. A much needes trip. Would definitely come back and stay!
Séjour de 3 nuits en avril 2024
Réponse de Robert le 29 avr. 2024
Thank you for your stay with us and for taking the time to post this nice review about our hotel. It was an honor to serve you and we hope to see you again soon.

8/10 Bien

Jennifer

Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Rob le 29 avr. 2024
Thank you for your stay with us and for taking the time to post this nice review about our hotel. It was an honor to serve you and we hope to see you again soon.

10/10 Excellent

Aly

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great views
Séjour de 4 nuits en mars 2024
Réponse de Robert le 27 mars 2024
Thank you for your stay and for taking the time to post this review! We appreciate your business and are honored to serve you! We hope to see you again soon!

8/10 Bien

Sharon

Voyage en couple
Les points forts : Propreté et personnel et service
Loved the pool and beach. Room was average. Staff was friendly and accommodating.
Séjour de 2 nuits en mars 2024
Réponse de Rob le 27 mars 2024
Thank you for your stay and for taking the time to post this review! We use it to improve. We appreciate your business and are honored to serve you! We hope to see you again soon!

10/10 Excellent

Melanie

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I could not have asked for a better resort to take a vacation. The dining staff is extremely helpful, and the manager,Wade goes above and beyond. And hats off to Chad, who should get the award for front desk person of the century. They really make you feel like family., It was wonderful!
Séjour de 4 nuits en mars 2024
Réponse de Rob le 20 mars 2024
Thank you for this lovely review. I will be sure to share it with Wade, Chad and our team. We are so happy to hear you enjoyed your stay with us. It is an honor to have served you and we hope we get the chance to serve you again soon. We appreciate your patronage and look forward to seeing you again soon!

8/10 Bien

Neil

Séjour de 3 nuits en mars 2024
Réponse de Robert le 2 avr. 2024
Thank you for your patronage and for taking the time to post this review. We were honored to serve you and look forward to seeing you again.

4/10 Médiocre

Nicole

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The location which was on the beach was the best thing about it. The property was not very well kept up with. The sheets had pills on it and were rough. The towels also so old they felt like sand paper. The kitchen was not well stop with thing needed to enjoy your stay barely any Utensils t work with. The cabana and lounges on beach were old and not kept up with. They were ripped and dirty. The pool side could be wonderful but again umbrella were old and ripped and just looked terrible. No land line in room for emergencies. This property has potential because of where it is but overall very disappointment for the $400 a night that we spent.
Séjour de 5 nuits en mars 2024
Réponse de Rob - GM le 13 mars 2024
We strive to provide a nice experience for all our guests and we apologize for not meeting all your expectations in every area. We use your feedback to improve. We could have provided more kitchen items and replaced your bedding had we known during your stay. I am sorry we were not able to do that for you. ur cabanas and pool umbrellas were just recently purchased and are new... We replace them often due to the high winds here on the ocean. We hope you would reconsider as we offer great value for Palm Beach.

8/10 Bien

Aron

Séjour de 3 nuits en mars 2024
Réponse de Rob le 2 avr. 2024
Thank you for your patronage and for taking the time to post this review. We were honored to serve you and look forward to seeing you again.

2/10 Horrible

pilar, COLUMBUS

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
My room was dirty. Ceiling fan looked like it would fall off the ceiling. Shower curtain had a bunch of stains on it. The microwave had not been cleaned, the people before me cooked something cheesy in it. The bathroom faucet was disgusting, brushed teeth in the kitchen sink. Everything was just run down and dirty. Literally getting what you pay for. But it is right on the beach, but the beach loungers were broke down and uncomfortable and they never had clean towels available. Wishing I could attach photos.
Séjour de 3 nuits en mars 2024
Réponse de Rob le 13 mars 2024
We are sorry that we did not meet your expectations. I hope we were able to address some of your concerns during your stay. We value your feedback and use it to improve. We are constantly replenishing beach and pool towels but during the season it is sometimes difficult to keep up. People sometimes take many more than they need and we are constantly working to keep them stocked up at peak times. We offer a great value for our location and hope you might reconsider

6/10 Satisfaisant

Niki

Voyage en famille
Les points forts : Personnel et service
Our room was a studio type apartment. The room smelled like Raid bug spray (although my daughter did not notice the smell) or chemicals of some sort. The dishwasher had standing brown water ...which I think is the origin of the smell. The bed was comfy and the views were pretty. The breakfast was very basic (bread, yogurt and instant oatmeal). The room was ok for sleeping, but I would not recommend it if you plan to relax in the room.
Séjour de 2 nuits en mars 2024
Réponse de Rob - GM le 6 mars 2024
Thank you for your stay with us and for your feedback. We use your input to improve. We are sorry about the dishwasher not working properly. We will have these items looked at. We always strive to meet or exceed expectations. We hope you will return one day.

4/10 Médiocre

Bianca

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Pictures posted of property are very deceiving. Bathroom wasn’t fully stocked. It was only a half of roll of toilet paper, not enough towels. Had to go get things ourselves from the office.
Réponse de Rob le 28 févr. 2024
Thank you for your stay with us. We appreciate your telling us where we did not meet expectations. We use your feedback to improve. Glad to hear we were able to provide more items upon request. We hope you would return.

8/10 Bien

Michael

Voyage en famille
Les points forts : Personnel et service
Right on the beach
Séjour de 2 nuits en février 2024
Réponse de Rob - GM le 28 févr. 2024
Thank you for your stay with us. We appreciate your telling us about your experience. Glad to hear that you liked that we are right on the ocean and enjoyed your stay. We hope to see you again soon! .

8/10 Bien

Raymond

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Older property mostly refurbished with excellent location and awesome access to the beach.
Séjour de 4 nuits en février 2024
Réponse de Rob - GM le 28 févr. 2024
Thank you for your stay with us. We appreciate your telling us about your experience. Glad to hear that you liked that we are right on the ocean and enjoyed your stay. We hope to see you again soon! .

10/10 Excellent

Mary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This time. We stayed in a double king suite in the old building. It was beautiful! The living room was twice the size of our room a week ago. We would stay in the area again.also the desk help was wonderfully. The evening shift is lacking knowledge and manners.
Séjour de 1 nuit en février 2024
Réponse de Robert le 20 févr. 2024
Thank you for your stay with us and for taking the time to post this review! We use your feedback for training and improvement. We are glad to hear you enjoyed your stay overall. We hope to see you again soon.

10/10 Excellent

patrick, MIAMI

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very good location for relax and quiet
Séjour de 2 nuits en février 2024
Réponse de Rob- GM le 20 févr. 2024
Thank you for taking the time to post your experience here. We thank you for your stay with us and hope to see you again sometime soon.

6/10 Satisfaisant

Hesta

Les points forts : Propreté
Our apt was lovely but strange items missing no soap dish no toothbrush holder not enough towels, I used to rent an apt every year for many years, and the staff was constantly available, Now the breakfast lady Isabelle is fabulous, but everyone else is barely there we asked for more hangars never arrived, couldn't get the tv to work no-one came, still love it hope to be there next year again
Séjour de 6 nuits en février 2024
Réponse de Rob- GM le 20 févr. 2024
Thank you for being a loyal guest. I am sorry to hear that the staff did not get you the hangers you asked for and you had problems with the TV settings. I apologize. I am surprised to hear that we were not available to you. Our reception is open 24/7. We do hope you will return next year for a more consistent experience with us.

8/10 Bien

JAYNE

Les points forts : Propreté et confort de la chambre
A nice apartment
We had a large apartment with an exceptional view. However, many things were in poor condition. Amenities were no existent. Staff was friendly.
Séjour de 3 nuits en février 2024
Réponse de Rob- GM le 20 févr. 2024
Thank you for your patronage and for taking the time to post your review. Sorry for not meeting all your expectations. We use your feedback to improve. We are glad you liked our staff. We hope to see you again in the future. Please let us know what amenities you felt were absent when booking.

10/10 Excellent

Ashley, GREENACRES

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful
Séjour de 1 nuit en février 2024
Réponse de Rob- GM le 20 févr. 2024
Thank you for your patronage and for taking the time to post your nice review. We hope to see you again in the future. It was an honor to serve you!

2/10 Horrible

Mary

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was far from the photos. Old. Dirty. Only 2 towels. Minimal furniture. No phones in the room. Shades broken. Was looks ng forward to staying there. But would never go back.
Séjour de 1 nuit en février 2024
Réponse de Rob le 20 févr. 2024
Thank you for your patronage and for taking the time to post your review. Sorry for not meeting all your expectations. We use your feedback to improve.

10/10 Excellent

Anne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Friendly and helpful staff
Séjour de 3 nuits en février 2024
Réponse de Rob- GM le 20 févr. 2024
Thank you for your patronage and for taking the time to post your 5 star review. We are glad you liked our staff. We hope to see you again in the future.

2/10 Horrible

Jonathan

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Very dirty, mold in showers and by windows. back staircase smelt like feet and chlorine. We moved multiple rooms all are gross. We had an ant infestation in our bathroom and other guests had the same issue. Brought a pest control company to the hotel mid vacation and we declined to let them spray toxic spray in our room. Offered no discount or solution. Nice location on the beach but the place is an absolute dump and they are not properly maintaining. I imagine this is because the property has sold to a developer and they don’t want to spend money on repairs and maintenance. Trust me. Stay elsewhere
Séjour de 8 nuits en décembre 2023
Réponse de Rob le 20 févr. 2024
Thank you for your patronage and for taking the time to post your review. Sorry for not meeting all your expectations. We use your feedback to improve. We were busy over that date range and upgraded you to one of our best apartments. We are located on the beach and if it rains for several days ants can try to get in as is true in most of Florida. We could have moved you and we tried to address the problem for you. We use a nationally recognized service and they do not use toxic chemicals for ants. We hope to see you again in the future. Again we are sorry we did not meet your expectations for this trip.

8/10 Bien

Richard, middleboro

Voyage en couple
Location is nice and in beach . Rm 510 is in need of maintenance and poorly equipped . 4 glasses, 2 bowls?? No trash can..trickle of water in bathroom sink . Tub and shower need cleaning and caulking .many ceilings paint chipping .. nice pool outside but things are run down . But.,, for being on ocean drive $300 night I’m ok, with the place , but should be better equipped for people looking to cook, eat , etc…
Séjour de 6 nuits en janvier 2024
Réponse de Rob le 20 févr. 2024
Thank you for your patronage and for taking the time to post your review. Sorry for not meeting all your expectations. We use your feedback to improve. I went and looked at this room, checked the items mentioned, and addressed them. I wish we had known while you were here and we would have worked to make you happy. We hope to see you again in the future.

4/10 Médiocre

JAMES, VANCOUVER

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Too much sand on the floor,
Séjour de 2 nuits en janvier 2024
Réponse de Rob le 20 févr. 2024
Thank you for your patronage and for taking the time to post your review. Sorry for not meeting all your expectations. We use your feedback to improve. We hope to see you again in the future.

6/10 Satisfaisant

Eli

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice place for relaxing
Séjour de 4 nuits en janvier 2024
Réponse de Rob le 29 janv. 2024
Thank you for your stay with us.

8/10 Bien

Michael

Les points forts : Propreté et personnel et service
Old quiet place. Old building but nice rooms, friend my staff
Séjour de 2 nuits en janvier 2024
Réponse de Robert le 29 janv. 2024
Thank your stay with us. We appreciate your business and feedback. We hope to see you again soon.

8/10 Bien

Riaan

Séjour de 3 nuits en janvier 2024
Réponse de Robert le 20 mars 2024
Thank you for your stay with us and for taking the time to post this review. We hope to see you again soon.

2/10 Horrible

Mark

Voyage en famille avec de jeunes enfants
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Door knobs broken and the doors got stuck, A.C broken, most windows would not stay open. Only 2 forks 2 spoons, not much to work with in kitchen even though they advertise a full kitchen. Only had 1 dish pod to clean dishes, then you had to wash by hand. Not many towels. No paper towels, barely had plates. The one couche looked dirty and stained like there was to much that happend on the couch. Cant ask for new sheets or comforter, because they said they had to go to another place to replace the sheets or they grab it from another room. "Master Bedroom" with bathroom has the tiniest shower that can barely fit one person in. Had one staff memeber that wasnt the friendliest.. He always said "He dosnt have time" Name was Oscar. Only one elevator so it was hard to get to room, or you had to take the staors. Its not the best for a whole family of 4. Hotel is very old school still using regular keys. Not much to do at the hotel other than the beach which was nice. The restaurant was very nice but is not a place to take kids. It's very fancy though. Just not the best for the younger generations.
Séjour de 6 nuits en janvier 2024
Réponse de Rob le 29 janv. 2024
We are sorry we did not meet your expectations. wishing we had known and perhaps we could have moved you and or addressed these issues during your stay. We see you had housekeeping just once. We normally would replace all the items mentioned in providing service. we appreciate your feedback as it helps us to improve. We are glad you enjoyed the beach. The restaurant does have a children's menu and sandwiches. We hope you might reconsider and return.

6/10 Satisfaisant

Sharon, Hopwood

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 3 nuits en janvier 2024
Réponse de Robert le 29 janv. 2024
Thank you for your feedback and stay with us.

6/10 Satisfaisant

Seth

Voyage en famille
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The Ambassador has great potential. The price is right for Palm Beach but it's worn out (common areas and fitness center are rundown). The windows need to be replaced and some soap dishes in the shower please! Some staff (Yerril) were very nice and responsive; others lackadaisical. If the Breakers had a one night stand with a Motel 6 on Dixie Highway the Ambassador is the lovechild.
Séjour de 4 nuits en janvier 2024
Réponse de Robert le 29 janv. 2024
Thank you for your stay with us and for your feedback. We use it to improve. Thank you for mentioning Yeriell, we will be sure to recognize him for his service.

6/10 Satisfaisant

Patricia

Voyage en famille
Les points forts : Équipements
We checked into a suite the couch had multiple stains which was reported and nothing was done to clean or move our room. The shower had old bar of soap and carpet damaged. For a property in west palm beach on the ocean, I would have expected more.
Séjour de 2 nuits en janvier 2024
Réponse de Rob le 29 janv. 2024
We apologize for not meeting expectations. Disappointing to hear that no one was able to address your issues in the unit. We upgraded your booking to an oceanfront view in one of our nicer units. We use your feedback to improve and will work towards a better responsiveness in the future. ..

10/10 Excellent

Alexander

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Perfect
Séjour de 1 nuit en janvier 2024
Réponse de Rob le 29 janv. 2024
Thank you for your five-star review and stay with us! We hope to see you again soon.

2/10 Horrible

colleen

Réponse de Rob le 29 janv. 2024
Sorry we did not meet your expectations. We use your feedback to improve.

6/10 Satisfaisant

Amy

Voyage en famille
Les points forts : Confort de la chambre
Mixed experience- Lots of Ants
We stayed at The Ambassador for 4 nights in January. We had a 2 br, 2 ba apartment (rm 107). The space was great, it was renovated BUT it was infested with tiny ants. They were all over the kitchen counters, kitchen islands, dining room table, bathrooms. It was disgusting. The staff, who are very nice, tried twice to get rid of them to no avail. When we checked out I asked the woman if they were in every room, and she said they are definitely in 107,207,307 and others and they can’t get rid of them. The common areas are dated, it’s too bad because the Ambassador could be wonderful. The ants really were a huge negative.
Séjour de 4 nuits en janvier 2024
Réponse de Rob le 15 janv. 2024
Thank you for your stay with us and for your review of the service team and hotel. I am sorry there was a problem with sugar ants. Being on the beach and keeping nature out has its challenges. I know we had the exterminator in your apartment and sent housekeeping to wipe counters well. Not to make excuses but Its common in Florida during heavy rains to have ants get in. This can happen especially if even a small amount of food is present. We use your feedback to improve. We hope to see you again one day. It was an honor to serve.

10/10 Excellent

Cristal

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful place for a great price!
It is a beautiful property; the rooms are great, and it is nice that they have kitchens, comfortable beds, and more! We loved it.
Séjour de 1 nuit en janvier 2024
Réponse de Robert le 15 janv. 2024
Thank you for your stay with us and for your nice review of our hotel and comfortable beds. We hope to see you again one day! It was an honor to serve you as our guest. Thank you for taking the time to share your experience.

8/10 Bien

Thomas

Séjour de 4 nuits en janvier 2024
Réponse de Rob le 20 févr. 2024
Thank you for your patronage and for taking the time to post your review. We use your feedback to improve. We are glad you liked our hotel. We hope to see you again in the future.

6/10 Satisfaisant

Janice

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Robert le 15 janv. 2024
Thank you for your review and stay with us. We hope you will return.

8/10 Bien

Jessica

Voyage en couple
Les points forts : Personnel et service et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
The outside of the hotel is outdated but the room itself is very spacious and comfortable and clean. Had a great stay. Close to everything.
Séjour de 2 nuits en janvier 2024
Réponse de Robert le 15 janv. 2024
Thank you for sharing your experience and feedback. We use it to improve. We are glad to hear you enjoyed your stay with us. We hope to see you again in the future. It was our honor to serve.