Avis sur Palm Beach Gardens Marriott
Palm Beach Gardens Marriott
4000 RCA Blvd, Palm Beach Gardens, FL
Avis
8,4
Très bien
8,8/10
Propreté
8,8/10
Personnel et service
8,8/10
Équipements
8,6/10
Infrastructures et conditions de l’hébergement
8,6/10
Écoresponsabilité
Avis
1 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Fletcher Mayes, General Manager le 1 oct. 2023
Thank you for staying at Marriott Palm Beach Gardens. I want to express my gratitude for the 10 out of 10 rating and the kind word you left in your recent hotel stay review. I was delighted to read about your positive experience, and we are grateful for the opportunity to host you. Our wonderful team is committed to providing our guests with exceptional service and a comfortable stay, and we are thrilled to know that we succeeded in doing so during your time with us. Your feedback means a lot to us and it motivates us to continue providing excellent service to all of our guests. Thank you for your loyalty to Marriott and we hope to have the pleasure of welcoming you back to the hotel in the future.Always,Fletcher MayesGeneral Manager
8/10 Bien
FREDERIC
6 janv. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice hotel as expected
FREDERIC
Séjour de 1 nuit en janvier 2019
Réponse de Kate Jackson- Front Office Manager le 7 janv. 2019
Thank you so much for your review! Travel Brilliantly!
8/10 Bien
josianne, mauricie
2 janv. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bien
josianne
8/10 Bien
arnaud, paris
31 déc. 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon qualite prix ,la situation de l' hotel
arnaud
6/10 Satisfaisant
Voyageur vérifié
7 mai 2015
Les points faibles : Personnel et service
Pas très propre
Voyageur vérifié
6/10 Satisfaisant
Sandra
Voyage en couple
26 mai 2024
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Sandra
Séjour de 2 nuits en mai 2024
Réponse de Fletcher Mayes le 26 mai 2024
Thank you for taking the time to share your recent stay experience with us. We're glad to hear that you generally enjoyed your stay, and we're sorry to hear that our sheets didn't meet your expectations. We take cleanliness and comfort seriously, and I will pass on your feedback to our housekeeping team. Thank you for your patronage and look forward to welcoming you back to improve upon your experience. Always,Fletcher MayesGeneral Manager
8/10 Bien
Perry
24 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Perry
Séjour de 2 nuits en mai 2024
Réponse de Fletcher Mayes le 26 mai 2024
Thank you for taking the time to share your recent stay experience with us. We're thrilled to hear that you enjoyed your stay at Marriott Palm Beach Gardens and gave us a 4 out of 5 rating. We take all feedback seriously and look forward to improving upon your experience. We're grateful for your loyalty to Marriott and would love to have you back again when your travels bring you back to this part of South Florida.Always,Fletcher MayesGeneral Manager
10/10 Excellent
Joseph
Voyage en famille
17 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Joseph
Séjour de 5 nuits en mai 2024
Réponse de Fletcher Mayes le 22 mai 2024
We are thrilled to hear that you had an exceptional stay at the Marriott Palm Beach Gardens! Your 5-star rating and glowing comments are truly appreciated. We are especially grateful to hear that David, one of our team members, made a positive impact on your experience. His dedication to providing exceptional customer service is what sets us apart, and we're glad you felt valued and cared for during your stay. Your kind words about David are a testament to his hard work and commitment to our guests. We're honored to have him as part of our team and look forward to welcoming you back again soon. Thank you for choosing Marriott Palm Beach Gardens, and we hope to see you again soon.Always,Fletcher MayesGeneral Manager
10/10 Excellent
Yirlandy
12 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Yirlandy
Séjour de 1 nuit en mai 2024
Réponse de Fletcher Mayes le 13 mai 2024
Thank you for your outstanding 5-star rating and kind comments about our great customer service and cleanliness at Marriott Palm Beach Gardens. We are thrilled to hear that you had a positive experience during your stay with us. Providing exceptional customer service and maintaining a clean environment for our guests are top priorities for us, and we're delighted that you noticed and appreciated our efforts. Your feedback serves as encouragement to our team to continue delivering excellent hospitality. We are grateful for your support and look forward to welcoming you back for another fantastic stay. If there is anything else we can do to make your next visit even more memorable, please let us know. Thank you for choosing Marriott Palm Beach Gardens.Always,Fletcher MayesGeneral Manager
10/10 Excellent
janet
Voyage d’affaires
12 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
janet
Séjour de 6 nuits en mai 2024
Réponse de Fletcher Mayes le 13 mai 2024
Thank you for your glowing comment and perfect 5-star rating of your recent stay at Marriott Palm Beach Gardens. We are delighted to hear that you enjoyed your time with us and found our team to be very respectful. Providing a welcoming and respectful environment for our guests is a top priority for us, and we are pleased that you experienced that during your stay. Your feedback is greatly appreciated and will serve as motivation for our team to continue delivering top-notch hospitality. We are grateful for your kind words and are looking forward to hosting you again in the future. If there is anything we can do to enhance your next visit, please do not hesitate to let us know. Thank you for choosing Marriott Palm Beach Gardens.Always,Fletcher MayesGeneral Manager
8/10 Bien
kimberly
11 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
kimberly
Séjour de 1 nuit en mai 2024
Réponse de Fletcher Mayes le 13 mai 2024
Thank you for rating your recent stay with us 4 out of 5. We value your feedback and strive to provide excellent experiences for all our guests. If there were areas where we could have improved to earn a higher rating from you, please let us know so we can address them. Your satisfaction is important to us, and we would love the opportunity to make your next stay with us even better. We hope to welcome you back soon and provide you with a flawless experience that exceeds your expectations. Thank you for choosing Marriott Palm Beach Gardens, and we appreciate your valuable feedback.Always,Fletcher MayesGeneral Manager
10/10 Excellent
Lasha
10 mai 2024
Les points forts : Infrastructures et conditions de l’hébergement
Lasha
Séjour de 2 nuits en mai 2024
Réponse de Fletcher Mayes le 13 mai 2024
Thank you for your glowing review of your recent stay at Marriott Palm Beach Gardens. We are delighted to hear that you enjoyed the breakfast, found our staff to be lovely, and appreciated the cleanliness of our premises. Providing exceptional service and a comfortable atmosphere for our guests is always our top priority. Your positive feedback will be shared with our team as they take great pride in delivering outstanding hospitality to our guests. We are thrilled that you had a wonderful experience with us, and we look forward to welcoming you back for another memorable stay in the future. Thank you for choosing Marriott Palm Beach Gardens, we truly appreciate your kind words and 5-star rating.Always,Fletcher MayesGeneral Manager
8/10 Bien
LORRAINE
9 mai 2024
LORRAINE
Séjour de 1 nuit en avril 2024
Réponse de Fletcher Mayes le 13 mai 2024
Thank you for taking the time to rate your recent stay at Marriott Palm Beach Gardens. We truly appreciate your feedback and are so glad to hear that you had an enjoyable experience with us. Your rating is valuable to us as we continuously strive to improve and exceed our guests' expectations. If there are specific areas where we can enhance your future stay, please don't hesitate to reach out to us. We hope to have the opportunity to welcome you back soon and provide you with an exceptional stay that warrants a 5-star rating. Thank you for choosing Marriott Palm Beach Gardens, and we look forward to hosting you again soon.Always,Fletcher MayesGeneral Manager
10/10 Excellent
Amy
Voyage en couple
8 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amy
Séjour de 1 nuit en mai 2024
Réponse de Fletcher Mayes le 8 mai 2024
Thank you for the glowing review of your recent stay at Marriott Palm Beach Gardens! We are delighted to hear that you found our staff to be exceptional and our hotel spotless. Providing outstanding service and a clean, comfortable environment for our guests is our top priority, and we are thrilled that we exceeded your expectations. Your feedback is truly appreciated and will be shared with our team as we continue to strive for excellence in all that we do. We hope to welcome you back for another fantastic stay soon. Thank you again for choosing Marriott Palm Beach Gardens!Always,Fletcher MayesGeneral Manager
6/10 Satisfaisant
nicole
7 mai 2024
Les points forts : Propreté et personnel et service
nicole
Séjour de 2 nuits en mai 2024
Réponse de Fletcher Mayes le 8 mai 2024
Thank you for your feedback. We apologize if your recent stay did not completely meet your expectations. We strive to provide exceptional service and accommodations to all our guests, and we regret that we fell short in this instance. Your feedback is valuable to us, and we will work to improve the overall guest experience. We hope that you will consider giving us another chance to exceed your expectations in the future. Thank you for choosing our hotel for your stay.Always,Fletcher MayesGeneral Manager
2/10 Horrible
Chrishe
6 mai 2024
Les points faibles : Personnel et service
Chrishe
Séjour de 1 nuit en mai 2024
Réponse de Fletcher Mayes le 7 mai 2024
We apologize for the disappointing experience you apparently had during your recent stay at our hotel. Additionally, we apologize for any inconvenience or discomfort this may have caused. Your feedback is extremely important to us, and we would be interested in getting more details which would allow us to address the issues you experienced. We strive to provide all our guests with a positive and enjoyable stay, and we are committed to making the necessary improvements to ensure that this type of situation does not happen again in the future. We appreciate your feedback, and we hope that you will give us another opportunity to exceed your expectations during your next stay. Thank you for your understanding and support.Always,Fletcher MayesGeneral Manager
10/10 Excellent
Paula
5 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Paula
Séjour de 1 nuit en mai 2024
Réponse de Fletcher Mayes le 6 mai 2024
Thank you for taking the time to leave Marriott Palm Beach Gardens a great 5-star rating and sharing your experience with us. We are delighted to hear that you appreciated our good service. We understand that breakfast is an important part of your stay, and we apologize that it did not meet your expectations. Your feedback is valuable to us, and we will take it into consideration as we continue to improve our offerings. We hope that despite this, you had an enjoyable stay overall and that you will consider staying with us again in the future. Thank you for your patronage of Marriott and for choosing our hotel.Always,Fletcher MayesGeneral Manager
2/10 Horrible
Elizabeth
2 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Elizabeth
Séjour de 3 nuits en avril 2024
Réponse de Fletcher Mayes le 2 mai 2024
We sincerely apologize for the inconvenience and frustration caused by the last-minute cancellation of your reservation. Please know that this is not reflective of the level of service we aim to provide our guests. We welcome the opportunity to get more information about the reservation which would assist us with investigating the circumstances surrounding the cancellation. We will take immediate action to prevent this from happening to other guests in the future. We deeply regret any inconvenience this may have caused you. We truly value your patronage and hope to have the opportunity to make it right for you in the future. Please feel free to reach out to us directly so we can discuss this matter further. Thank you for bringing this to our attention.Always,Fletcher MayesGeneral Manager
8/10 Bien
Monica
30 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Monica
Séjour de 1 nuit en avril 2024
Réponse de Fletcher Mayes le 1 mai 2024
Thank you for your positive review and for choosing to stay at Marriott Palm Beach Gardens. We are delighted to hear that you had an enjoyable experience during your time at our hotel. Your feedback is valuable to us, and we are committed to providing outstanding service to all our guests. We appreciate your kind, funny words (Jajaja) and look forward to welcoming you back in the future for another fantastic stay. If there is anything we can do to make your next stay even better, please do not hesitate to let us know. Thank you for your patronage of Marriott!Always,Fletcher MayesGeneral Manager
10/10 Excellent
john
29 avr. 2024
john
Séjour de 3 nuits en avril 2024
Réponse de Fletcher Mayes le 20 mai 2024
Thank you so much for taking the time to rate your stay with us! We're thrilled to hear that you had a 5-star experience at Marriott Palm Beach Gardens. It's our goal to provide exceptional service and amenities to every guest, and we're grateful that we were able to meet your expectations. Thank you for choosing to stay with Marriott and for sharing your feedback with others. We hope to welcome you back again soon!Always,Fletcher MayesGeneral Manager
10/10 Excellent
Jessica
Voyage en famille
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jessica
Séjour de 7 nuits en avril 2024
Réponse de Fletcher Mayes le 29 avr. 2024
We are delighted to hear that you had such a pleasant experience during your recent stay at Marriott Palm Beach Gardens. It is always our goal to provide exceptional service and a welcoming atmosphere for our guests. We are pleased to hear that our staff, especially David, made a positive impression on you with their friendliness and helpfulness. We are also thrilled to hear that you enjoyed the lively atmosphere of our bar and had a great time during your evenings there. Thank you again for your kind words, and for your loyalty to Marriott. It is feedback like yours that motivates us to continue delivering excellent service and hospitality to all our guests. We look forward to hosting you again during your next visit to lovely Palm Beach Gardens.Always,Fletcher MayesGeneral Manager
4/10 Médiocre
Heather
Voyage en famille, Voyage d’affaires
29 avr. 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Heather
Séjour de 1 nuit en avril 2024
Réponse de Fletcher Mayes le 29 avr. 2024
We sincerely apologize for falling short of your expectations during your recent stay with us. We strive to provide a high-quality experience for all our guests, and it is clear we did not meet that standard for you. Your feedback is valuable to us, and we will use it to make improvements where possible. We regret that you did not find value in your stay with us, and we understand your decision not to return. We hope that you will consider giving us another chance in the future as there is an abundance of restaurants, shopping, golf, and other activities within miles of the hotel. Thank you for bringing your concerns to our attention, and we apologize for any inconvenience you experienced during your stay.Always,Fletcher MayesGeneral Manager
10/10 Excellent
Kenia
Voyage en famille
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kenia
Séjour de 1 nuit en avril 2024
Réponse de Fletcher Mayes le 29 avr. 2024
Thank you for taking the time to rate your recent stay with us! We are thrilled to receive your perfect 5 out of 5 rating and are delighted that you had a fantastic experience during your time at our hotel. Your feedback is incredibly valuable to us, and we are so grateful for your kind words and support. It was our pleasure to have you as our guest, and we are thrilled to hear that we exceeded your expectations. We strive to provide exceptional service and amenities to all of our guests, and your positive rating is a true testament to our efforts. Thank you for choosing our hotel for your stay, and we hope to welcome you back again in the future for another memorable experience. Your satisfaction is our top priority, and we look forward to exceeding your expectations once more.Always,Fletcher Mayes
10/10 Excellent
michael, churchville
27 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
michael
Séjour de 2 nuits en avril 2024
Réponse de Fletcher Mayes le 29 avr. 2024
Thank you so much for your glowing 5 out of 5 rating of your recent stay at Marriott Palm Beach Gardens! We are thrilled to hear that your stay exceeded your expectations. Providing exceptional experiences for our guests is our top priority, and we are delighted to have met that goal for you. Your positive feedback is truly appreciated by our team, and it will be my pleasure to share your response with our staff. Thank you for your loyalty to Marriott and again, we are glad you had such a wonderful experience. Thank you for sharing your feedback, and we cannot wait to host you again soon!Always,Fletcher MayesGeneral Manager
4/10 Médiocre
Ofelia
Voyage d’affaires
24 avr. 2024
Les points forts : Propreté, personnel et service, équipements
Ofelia
Séjour de 4 nuits en avril 2024
Réponse de Fletcher Mayes le 24 avr. 2024
Thank you for your positive comments about the appearance and cleanliness of our hotel. We sincerely apologize for the inconvenience and discomfort you experienced during your recent stay at our hotel. We are truly sorry that the noise from the freeway disturbed your sleep and that we were unable to accommodate your request for a different room. We understand how important a good night's rest is for our guests and we regret that we were not able to provide you with a more peaceful experience. Your feedback is valuable to us and further apologize we were unable to properly address your concern. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay on a different side of the building. Again, thank you for bringing this to our attention and for your honest feedback.Always,Fletcher MayesGeneral Manager
10/10 Excellent
Joyce
23 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Joyce
Séjour de 2 nuits en avril 2024
Réponse de Fletcher Mayes le 24 avr. 2024
Thank you so much for taking the time to leave us a 5-star review of your recent stay at Marriott Palm Beach Gardens. We are thrilled to hear that you enjoyed your time with us and that our accommodations and services met your expectations. It was our pleasure to host you, and we hope to have the opportunity to welcome you back again in the future. Your feedback means a lot to us as we strive to provide the best possible experience for all our guests. Thank you for your loyalty to Marriott and we look forward to serving you again soon.Always,Fletcher MayesGeneral Manager
10/10 Excellent
Cynthia
17 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cynthia
Séjour de 1 nuit en avril 2024
Réponse de Fletcher Mayes le 17 avr. 2024
Thank you for your positive review of your recent stay at Marriott Palm Beach Gardens! We are delighted to hear that you had a wonderful experience with our staff and found your room to be clean and comfortable. Your kind words are genuinely appreciated and will be shared with our team. We take pride in providing exceptional service and maintaining high cleanliness standards for our guests. Thank you for your patronage of Marriott and it was a pleasure to have you as our guest. We hope to welcome you back for another stay in the future. Thank you for choosing to stay with us and for taking the time to share your positive feedback.Always,Fletcher MayesGeneral Manager
10/10 Excellent
ALEKSANDRS
15 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
ALEKSANDRS
Séjour de 1 nuit en avril 2024
Réponse de Fletcher Mayes le 17 avr. 2024
We are thrilled to hear that you had a fantastic stay at Marriott Palm Beach Gardens! Thank you for choosing us and for taking the time to share your positive feedback. Our team works hard to ensure that every guest has a memorable experience, and we are delighted to see that reflected in your 5-star rating. It was a pleasure to have you as our guest, and we hope to welcome you back for another enjoyable stay in the future. Thank you for your patronage of Marriott and if there is anything specific that made your stay exceptional, we would love to hear more about it. Always,Fletcher MayesGeneral Manager
10/10 Excellent
steven
15 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
steven
Séjour de 5 nuits en avril 2024
Réponse de Fletcher Mayes le 18 avr. 2024
Thank you for the wonderful 5-star review of your recent stay at Marriott Palm Beach Gardens! We are delighted to hear that you enjoyed our lovely area and found our hotel to be to your liking. We strive to provide all our guests with exceptional service and a comfortable stay, so we are thrilled that we met your expectations. Thank you for your loyalty to Marriott as It was a pleasure having you as our guest. We hope to welcome you back again in the future when your travels bring you back to restful Palm Beach Garden. Always,Fletcher MayesGeneral Manager
8/10 Bien
Jordan
15 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jordan
Séjour de 1 nuit en avril 2024
Réponse de Fletcher Mayes le 15 avr. 2024
Thank you for taking the time to share your feedback about your recent stay at Marriott Palm Beach Gardens. We are happy to hear that overall, you had a good experience during your time in the hotel. I apologize for the inconvenience caused by the lack of complimentary coffee. I can only surmise you are referring to the lobby as coffee is provided in every guest room. We value your input and will certainly take your comment into consideration as we strive to improve our guest experience and the product we provide. Your satisfaction is important to us, and we appreciate your honesty in pointing out areas where we can adjust. Thank you for your loyalty to Marriott and we will do our best to address this concern. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Always,Fletcher MayesGeneral Manager
10/10 Excellent
Christopher
14 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Christopher
Séjour de 3 nuits en février 2024
Réponse de Fletcher Mayes le 15 avr. 2024
Thank you for the perfect rating and for your kind words about your recent stay at Marriott Palm Beach Gardens. I am excited to hear that our staff made such a positive impact on your stay and that our location was convenient to your destination. At Marriott we pride ourselves on providing exceptional service and unbeatable convenience for all our guests. Your feedback is greatly appreciated and will certainly be shared with our team. Thank you for your continued loyalty and we are thrilled to have had the opportunity to host you. We look forward to welcoming you back for another fantastic stay in the future. If there is anything we can do to make your next visit even more enjoyable, please do not hesitate to reach out.Always,Fletcher MayesGeneral Manager
10/10 Excellent
Michael
Voyage en famille
11 avr. 2024
Les points forts : Propreté et équipements
Michael
Séjour de 1 nuit en avril 2024
Réponse de Fletcher Mayes le 12 avr. 2024
Thank you for giving us a 5 out of 5 rating for your recent stay at Marriott Palm Beach Gardens! We are delighted to hear that you had a wonderful experience with us. Our team works hard to provide exceptional service, and we are glad that you enjoyed your time here. I apologize for any inconvenience of not having breakfast included with your rate. Breakfast is included at certain levels of our Elite membership. Also, there are several value-added rates which can be purchased which do include breakfast or even access to Marriott’s MClub. We appreciate your feedback and continued patronage. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future for another great stay.Always, Fletcher MayesGeneral Manager
10/10 Excellent
Pamela
9 avr. 2024
Pamela
Séjour de 5 nuits en mars 2024
Réponse de Fletcher Mayes le 29 avr. 2024
Thank you so much for taking the time to leave us a fantastic 5 out of 5 rating for your recent stay at Marriott Palm Beach Gardens. We are thrilled to hear that you had such a positive experience with us. Your high rating means a lot to us, as we strive to provide excellent service and accommodations to all our guests. We are delighted that you enjoyed your time with us, and we hope to have the pleasure of welcoming you back in the future. Thank you for choosing Marriott and for sharing your experience with others. We look forward to your return.Always,Fletcher MayesGeneral Manager
10/10 Excellent
Alicia
9 avr. 2024
Alicia
Séjour de 1 nuit en avril 2024
Réponse de Fletcher Mayes le 29 avr. 2024
We are thrilled to hear that you had an exceptional experience during your recent stay with Marriott Palm Beach Gardens! Your perfect rating means the world to us, and we are delighted that we were able to meet and exceed your expectations. Our team works diligently to provide memorable service and amenities, and we are so grateful that you enjoyed your time with us. Your positive feedback motivates us to continue delivering outstanding hospitality to all our guests. Thank you for choosing Marriott, and we look forward to welcoming you back for another fantastic stay in the future when you return to this part of the Palm Beaches. Always,Fletcher MayesGeneral Manager
10/10 Excellent
Mickey
Voyage en groupe
7 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mickey
Séjour de 1 nuit en avril 2024
Réponse de Fletcher Mayes le 8 avr. 2024
Thank you for the perfect score and kind words! I am delighted to hear that you had an excellent experience during your recent stay at Marriott Palm Beach Gardens. Our team works hard to ensure that all our guests have a memorable and pleasant stay, and it is always rewarding to receive such positive feedback. Thank you for your loyalty to Marriott and for your patronage of our hotel. We hope to welcome you back soon for another enjoyable stay with us in the future.Always, Fletcher MayesGeneral Manager
10/10 Excellent
Raelisa
22 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Raelisa
Séjour de 1 nuit en mars 2024
Réponse de Fletcher Mayes le 25 mars 2024
Thank you for taking the time to rate your recent stay with Marriott Palm Beach Gardens a perfect 5 out of 5. Your feedback is invaluable to us, and we are delighted to hear that your experience was exceptional. We strive to provide all our guests with a memorable and enjoyable stay, and your positive rating reaffirms that we are on the right track. It was truly a pleasure to have you as our guest, and we look forward to welcoming you back for another wonderful stay in the future. Thank you for your loyalty and support of Marriott, and for choosing our hotel for your accommodation needs.Always,Fletcher MayesGeneral Manager
10/10 Excellent
patricia
19 mars 2024
patricia
Séjour de 1 nuit en mars 2024
Réponse de Fletcher Mayes le 8 avr. 2024
I am thrilled to hear that you had a wonderful experience during your recent stay at Marriott Palm Beach Gardens. I appreciate you awarding us a perfect score of 5 out of 5! Our team strives to provide exceptional service and ensure that our guests have a comfortable and enjoyable stay. Your positive feedback motivates us to continue delivering high-quality service and hospitality to all our guests. We appreciate you taking the time to share your experience, and we look forward to welcoming you back for another great stay when your travels bring you back to this part of south Florida. Thank you for choosing Marriott for your accommodations, and we hope to see you again soon!Always,Fletcher MayesGeneral Manager
10/10 Excellent
Marie
Voyage en famille, Voyage d’affaires, Voyage en couple
12 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marie
Séjour de 2 nuits en mars 2024
Réponse de Fletcher Mayes le 13 mars 2024
Thank you for taking the time to share your positive experience at Marriott Palm Beach Gardens. We are delighted to hear that you had a great stay and found our property to be very clean. Our team works hard to maintain high cleanliness standards for all our guests. We are also thrilled to hear that you found our staff to be approachable and friendly. Providing excellent customer service is a top priority for us, and we are glad that it was reflected during your stay. Thank you for recommending us, we truly appreciate your kind words and your support. We look forward to welcoming you back on your next visit and providing you with another exceptional experience. Thank you for your loyalty to Marriott and for choosing Marriott Palm Beach Gardens for your accommodations.Always,Fletcher MayesGeneral Manager
10/10 Excellent
CLARRISSIA
Voyage en couple
26 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
CLARRISSIA
Séjour de 2 nuits en février 2024
Réponse de Fletcher Mayes le 26 févr. 2024
Thank you so much for your kind words about your recent stay at Marriott Palm Beach Gardens. We're thrilled to hear that you found our property to be clean and well-sanitized during your visit. Providing a safe and comfortable environment for our guests is our top priority, so we truly appreciate your positive feedback on this aspect.We're delighted to hear that your 2-night stay with us met your expectations and that you were pleased with your experience overall. It was our pleasure to have you as our guest, and we hope to welcome you back again in the future for another enjoyable stay. Thank you for your patronage of Marriott and for taking the time to share your feedback. We look forward to serving you again soon.Always, Fletcher MayesGeneral Manager
6/10 Satisfaisant
Amee
Voyage en groupe, Voyage d’affaires
23 févr. 2024
Les points forts : Équipements
Amee
Séjour de 1 nuit en février 2024
Réponse de Fletcher Mayes le 23 févr. 2024
Thank you for your comment about your recent stay in our hotel. We apologize for the miscommunication and inconvenience of not receiving a call when your room was ready. This is certainly not the level of service we strive to provide for our guests. We understand how important it is to have a smooth check-in process and we are sorry for falling short in this instance.We will address this issue with our front desk staff to ensure that all guests are promptly notified when their room is ready. Your feedback is valuable to us in improving our operations and we appreciate you bringing this to our attention. Thank you for your patronage and please do not hesitate to reach out to us If there is anything else we can do to make it up to you or if you have any other concerns. We hope you will give us another chance to provide you with a more satisfactory experience in the future.Always,Fletcher MayesGeneral Manager
10/10 Excellent
Jessica
19 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jessica
Séjour de 2 nuits en février 2024
Réponse de Fletcher Mayes le 22 févr. 2024
Thank you for the positive feedback about your recent stay at Marriott Palm Beach Gardens! We are delighted to hear that you found our rooms to be clean and fresh, and enjoyed our convenient location. Our team takes great pride in ensuring that our guests have a comfortable and enjoyable stay. We appreciate your patronage of Marriott and hope to welcome you back again in the near future.Always,Fletcher MayesGeneral Manager
10/10 Excellent
Edward
18 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pretty Darn Good 👍
Edward
Séjour de 1 nuit en février 2024
Réponse de Fletcher Mayes le 18 févr. 2024
Thank you for your kind words and wonderful rating of your recent stay at Marriott Palm Beach Gardens! We are delighted to hear that you enjoyed your stay with us and found the accommodations to be clean, comfortable, and spacious. It's great to know that you appreciated the comfortable beds, lush pillows, and amazing shower. In terms of your feedback regarding breakfast, there are several attractive booking options which do include it as a part of the package. You may want to consider one of these for future stays. We truly value your feedback and hope to have the pleasure of welcoming you back for another exceptional stay in the future. Thank you for your loyalty and patronage of Marriott, and for taking the time to share your experience!Always,Fletcher MayesGeneral Manager
6/10 Satisfaisant
Danilo
12 févr. 2024
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Suited for a 1 night but wouldn't stay again
Danilo
Séjour de 2 nuits en février 2024
Réponse de Fletcher Mayes le 12 févr. 2024
I apologize for the disappointing experience you had during your recent stay at our hotel. I regret that our front desk staff did not provide the friendly and efficient service that we strive for. Further, I understand that encountering issues during your stay can be frustrating and apologize for any inconvenience caused. Please know that we are addressing your comments with our team to improve our service delivery. I appreciate your feedback and am glad to hear that you enjoyed the bar and that you were still able to have fun overall. We value your business and hope that you will consider staying with us again in the future, giving us the opportunity to provide you with a more pleasant and memorable experience. Thank you for sharing your feedback.Always, Fletcher MayesGeneral Manager
4/10 Médiocre
Pamela
12 févr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Pamela
Séjour de 1 nuit en février 2024
Réponse de Fletcher Mayes le 12 févr. 2024
I apologize for any inconvenience you experienced during your stay. We do strive to provide a high-quality experience for all our guests, and we are disappointed to hear that you feel the price did not meet your expectations of the product. We will take your feedback into consideration as we continue to improve our services and offerings. Thank you for staying with us, and we hope to have the opportunity to welcome you back in the future.Always,Fletcher MayesGeneral Manager
8/10 Bien
Marc, Westport Island
4 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Marc
Séjour de 1 nuit en février 2024
Réponse de Fletcher Mayes le 12 févr. 2024
We appreciate your positive 4 out of 5 rating and are glad to hear that you enjoyed your stay. Your feedback is important to us as we strive to provide exceptional service to all our guests. Please let us know if there is anything we can do to further enhance your experience during future visits to earn a perfect rating. Thank you for choosing Marriott Palm Beach Gardens, and we look forward to welcoming you back soon.Always,Fletcher MayesGeneral Manager
10/10 Excellent
Claudia
3 févr. 2024
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Claudia
Séjour de 1 nuit en février 2024
Réponse de Fletcher Mayes le 12 févr. 2024
Thank you for your fantastic 10 out of 10 rating of your recent stay at Marriott Palm Beach Gardens! We are thrilled to hear that you had a wonderful experience during your visit. Our team works hard to provide top-notch service and amenities, and we are delighted that you found everything to your satisfaction. Your feedback is greatly appreciated and motivates us to continue delivering exceptional hospitality to all our guests. We hope to have the pleasure of welcoming you back for another enjoyable stay. Thank you for your continued loyalty to Marriott, and we look forward to seeing you again soon!Always,Fletcher MayesGeneral Manager
10/10 Excellent
Melinda
28 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Melinda
Séjour de 1 nuit en janvier 2024
Réponse de Fletcher Mayes, General Manager le 29 janv. 2024
On behalf of our entire team here at Marriott Palm Beach Gardens, I cannot thank you enough for taking the time to rate your recent stay a perfect 10 out of 10. Your feedback means the world to us, and we are thrilled that we were able to exceed your expectations during your stay. I am overjoyed to hear that we succeeded in delivering a memorable stay at our hotel. Thank you for your loyalty to Marriott and I sincerely hope to welcome you back in the near future for another unforgettable stay.Always,Fletcher MayesGeneral Manager
8/10 Bien
Salomon
Voyage en famille
3 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Salomon
Séjour de 5 nuits en décembre 2023
Réponse de Fletcher Mayes, General Manager le 29 janv. 2024
Thank you for taking the time to rate your recent stay at Marriott Palm Beach Gardens. We truly appreciate your feedback and are delighted to see that you rated your experience an 8 out of 10. While we are pleased to have met most of your expectations, we are determined to improve any areas that fell short during your stay. Your constructive feedback will help us create an even better experience for future guests such as yourself. Thank you for your patronage of Marriott and I hope to have the pleasure of welcoming you back in the future.Always,Fletcher MayesGeneral Manager
8/10 Bien
Fredrik
Voyage en famille
2 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fredrik
Séjour de 1 nuit en décembre 2023
Réponse de Fletcher Mayes le 4 janv. 2024
I sincerely thank you for taking the time to rate your recent stay at Marriott Palm Beach Gardens a commendable 8 out of 10! I appreciate your feedback and for choosing us for your accommodations. I am glad to know that we were able to provide you with a memorable experience during your visit. If there is anything specific that you enjoyed, likewise, if there are any areas where we can further enhance our offerings, your insights would be greatly appreciated. Thank you for your patronage of Marriott and I hope to have the opportunity of welcoming you back in the future.Always,Fletcher MayesGeneral Manager
10/10 Excellent
Alaijha
31 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alaijha
Séjour de 2 nuits en décembre 2023
Réponse de Fletcher Mayes le 2 janv. 2024
Thank you so much for taking the time to leave us a fantastic 5 out of 5 rating of your recent stay at Marriott Palm Beach Gardens! I greatly appreciate your positive feedback and I am thrilled to hear that you had an enjoyable stay with us. Our main goal is to provide wonderful hospitality, always, and it is truly rewarding to know that we were successful in delivering an exceptional experience. It was a pleasure hosting you and I appreciate your support of Marriott. I hope to welcome you back in the future when your travels bring you back to lovely south Florida. Always,Fletcher MayesGeneral Manager