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Avis sur Pala Casino Spa And Resort

4 out of 5
Pala Casino Spa And Resort
11154 Highway 76, Pala, CA

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 762 avis sur 1197." "
Note des voyageurs de 8 (Bien), d’après 216 avis sur 1197." "
Note des voyageurs de 6 (Satisfaisant), d’après 103 avis sur 1197." "
Note des voyageurs de 4 (Médiocre), d’après 60 avis sur 1197." "
Note des voyageurs de 2 (Horrible), d’après 56 avis sur 1197." "

9,4/10

Propreté

9,0/10

Personnel et service

8,8/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

elyssa

Séjour de 1 nuit en avril 2023
Réponse de Hotel Management le 26 avr. 2023
Hi Elyssa, it makes us happy, to see you happy! We're glad to see you enjoyed your recent visit with us. We look forward to seeing you soon!

10/10 Excellent

Jose F

Voyage en famille
Les points forts : Propreté et équipements
Rooms very clean
Séjour de 1 nuit en mai 2024

10/10 Excellent

Kyle

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Helpful, courteous staff. Pool area was wonderful. Courtyard lights magical at night.
Séjour de 2 nuits en mai 2024
Réponse de Pala Casino le 28 mai 2024
Thank you Kyle! We are so happy that you enjoyed your time at Pala Casino.

10/10 Excellent

Psalm

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice, clean property
Séjour de 2 nuits en mai 2024
Réponse de Hotel Management le 27 mai 2024
Hello Psalm, Thank you for staying with us and for your feedback. We are looking forward to welcoming you again soon.

8/10 Bien

david

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
beautiful hotel, top quality, very professional.
Séjour de 2 nuits en mai 2024
Réponse de Hotel Management le 27 mai 2024
Hello David, Thank you for staying with us and for your feedback. We are looking forward to welcoming you again soon

10/10 Excellent

Fujio

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024

10/10 Excellent

Latricia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stayed for a motocross event. Property was really nice, excellent room, live music and the hospitality staff was great. Really close to the event. Would definitely stay again. Food was ok.
Séjour de 2 nuits en mai 2024
Réponse de Hotel Management le 27 mai 2024
Hello Latricia, Thank you for staying with us and for your feedback. We are looking forward to welcoming you again soon.

6/10 Satisfaisant

William

Nice gaming area. Rooms were not available for two hrs. After check in.
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 27 mai 2024
Hello William, we are sorry to hear that you had an unpleasant experience at check-in. We have forwarded your concerns to management for further review and hope to provide you with a better experience in the future.

10/10 Excellent

William

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great Clean fancy property!
Séjour de 2 nuits en mai 2024
Réponse de Hotel Management le 27 mai 2024
Hello William, Thank you for staying with us and for your feedback. We are looking forward to welcoming you again soon

10/10 Excellent

Christina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This place was absolutely beautiful
Séjour de 2 nuits en mai 2024
Réponse de Hotel Management le 26 mai 2024
Hello Christina, thank you so much for your feedback and we're looking forward to welcoming you again!

8/10 Bien

Tara

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We loved this casino and hotel! There ARE mini fridges in the rooms (not posted on their website) the food places are all super bland and unseasoned- definitely bring food, order food or bring your own seasonings.
Séjour de 2 nuits en mai 2024
Réponse de Hotel Management le 26 mai 2024
Hello Tara, thank you so much for your feedback and we're looking forward to welcoming you again!

10/10 Excellent

Ruben

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Was a great experience
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 26 mai 2024
Hello Ruben, thank you for staying with us! We are glad that you had a great experience. We are looking forward to welcoming you again in the future!

10/10 Excellent

Theron

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Maybe give a notice that all People will have to show id at counter. Was digging through a packed bag trying to find wallet quickly. Would have been nice to know ahead of time. Even a few minutes.
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 26 mai 2024
Hello Theron, Thank you for your positive review. We apologize for any confusion at check-in. We do have to check all IDs to verify identity. This helps prevent fraud. We are glad you enjoyed your stay otherwise and look forward to welcoming you back in the future

10/10 Excellent

Annette

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The poolside was gorgeous, and it was nice having our section. The rooms were exquisite, and the dining was delicious; I ate at every available dining. The smoking area was moderate, as I do not prefer the smell of smoke. The service was excellent from all staff. I wish to have another staycation.
Séjour de 2 nuits en mai 2024
Réponse de Hotel Management le 25 mai 2024
Hello Annette, We're glad you enjoyed your stay, and thank you for the positive review. We appreciate it! Looking forward to welcoming you back soon.

2/10 Horrible

Tracy

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The shower was disgusting, water didn’t drain and black stuff came up the drain, and it smelt like sewage. The lady at the front desk was very rude. Their RV park is much nicer, and friendlier staff.
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 24 mai 2024
Hello Tracy, we are sorry to hear that you had an unpleasant experience. We have forwarded your concerns to management for further review and hope to provide you with a better experience in the future.

4/10 Médiocre

Raymond

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
They made us wait 1.5 hour after 4pm check in because room wasn't ready, would've been longer had i not complained after an hour and a half of sitting there waiting.
Séjour de 2 nuits en mai 2024
Réponse de Hotel Managment le 25 mai 2024
Hello Raymond, we are sorry to hear that you had an unpleasant experience. We have forwarded your concerns to management for further review and hope to provide you with a better experience in the future.

8/10 Bien

Hector

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff, easy check-in
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 24 mai 2024
Hello Hector, thank you so much for your feedback and we're looking forward to welcoming you again!

8/10 Bien

Kathy

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rooms were nice. Pool area closed during the week.
Séjour de 2 nuits en mai 2024
Réponse de Hotel Management le 24 mai 2024
Hello Kathy, thank you so much for your feedback and we're looking forward to welcoming you again!

10/10 Excellent

Merina

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
easy check in
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 24 mai 2024
Hello Merina, thank you so much for your feedback and we're looking forward to welcoming you again!

8/10 Bien

Carlos

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excelent
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 24 mai 2024
Greetings, Carlos. We're glad you enjoyed your stay and thank you for the positive review. We appreciate it!Regards,

10/10 Excellent

Mario

Séjour de 3 nuits en mai 2024
Réponse de Hotel Management le 24 mai 2024
Hello Mario, thank you so much for your feedback and we're looking forward to welcoming you again!

10/10 Excellent

AquaNeshia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Enjoyed my stay
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 22 mai 2024
Hello AquqNeshia! Thank you for staying with us and for your feedback. We are looking forward to welcoming you again soon.

10/10 Excellent

Michelle

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Felt like you were on a vacation far away, loved the convenience of all amenities, friendly staff, good food, live music at the bar. Really nice staycation getaway
Séjour de 3 nuits en mai 2024
Réponse de Pala Casino le 22 mai 2024
Thank you Michelle for the great review, we cant wait to welcome you back to Pala Casino.

10/10 Excellent

Cole

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Awesome stay thank you
Séjour de 2 nuits en avril 2024
Réponse de Pala Casino le 23 mai 2024
We can't wait for you to come back Cole!

6/10 Satisfaisant

DUANA

Voyage d’affaires
Les points forts : Personnel et service
Even though this is a non-smoking hotel, the casino is not smoke free. You could still smell cigarettes through the ventilation systems while in your room. Additionally, in order to get to some of the restaurants you had to walk through the stinky casino.
Séjour de 2 nuits en mai 2024
Réponse de Hotel Management le 23 mai 2024
Greetings, Duana. We appreciate you taking the time to leave us a review. Our apologies for the smell during your stay. We'll continue to take guest feedback into consideration, as we're always looking for ways to improve our guest experience.Regards,

10/10 Excellent

Yajaira

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rooms were clean and spacious. All necessities such as iron, hair dryer, etc were already in the room ready for you.
Séjour de 2 nuits en mai 2024
Réponse de Hotel Management le 20 mai 2024
Hello Yajaira, Thank you for staying with us and for your positive feedback. We are looking forward to welcoming you again soon.

8/10 Bien

Robert

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good people
Séjour de 2 nuits en mai 2024
Réponse de Hotel Management le 20 mai 2024
Hello Robert, Thank you for staying with us and for your feedback. We are looking forward to welcoming you again soon.

10/10 Excellent

rafat h

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 21 mai 2024
Hello Rafat! Thank you for staying with us and for your feedback. We are looking forward to welcoming you again soon.

10/10 Excellent

Larry

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice
Séjour de 2 nuits en mai 2024
Réponse de Hotel Management le 20 mai 2024
Hello Larry, Thank you for staying with us and for your feedback. We are looking forward to welcoming you again soon.

8/10 Bien

Patricia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay! The road into the casino is one way and the road twists and turns. Kinda scary when people drive fast. Great restaurants and staff was friendly.
Séjour de 2 nuits en mai 2024
Réponse de Hotel Management le 20 mai 2024
Hello Patricia, Thank you for staying with us and for your feedback. We are looking forward to welcoming you again soon.

10/10 Excellent

Ignatius

Voyage en couple
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Spacious room, clean, good service
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 20 mai 2024
Hello Ignatius, thank you for staying with us and for the feedback! We are looking forward to welcoming you back soon!

10/10 Excellent

Bruce

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel rooms were pretty spacious and very clean, definitely a nice resort!
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 20 mai 2024
Hello Bruce, thank you for staying with us and for the feedback! We are looking forward to welcoming you back soon!

8/10 Bien

angel

Les points forts : Propreté
Séjour de 1 nuit en mai 2024
Réponse de Pala Casino le 21 mai 2024
Thank you Angel!

6/10 Satisfaisant

Karmen

My "mountain view" room was actually a parking ramp view. You could see the mountains in the farthest corner if you looked out the window at an angle. It's pretty average. My room was not stocked with hair conditioner, which I didn't realize until I was in the shower, and I hadn't brought any. It was an overpriced stay, but I stayed there because of the location, not for the casino.
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 19 mai 2024
Hello Karmen, thank you for your feedback. We are sorry your stay was less than satisfactory. We aim to provide you with a better experience on your next visit!

10/10 Excellent

Anna

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful swimming pool area. Bar, food & lounge areas amazing. Adults only. Staff is very friendly and helpful.
Séjour de 2 nuits en mai 2024
Réponse de Hotel Management le 19 mai 2024
Thank you Anna for taking the time to leave us a review. We look forward to serving you in the future.

6/10 Satisfaisant

jessica

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 19 mai 2024
Hello Jessica, thank you for your feedback. We aim to provide you with a better experience on your next visit!

8/10 Bien

Mary

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice surroundings, room area is large, roomy bathrooms small shower
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 19 mai 2024
Thank you Mary for the great review!

10/10 Excellent

Ana

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Todos bien
Séjour de 1 nuit en mai 2024
Réponse de Pala Casino le 21 mai 2024
Gracias Ana!

8/10 Bien

Dan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property has lots of garage parking and is easy to navigate. The kids were disappointed that they couldn't use the pools, but they allowed us to use the pool at the RV park next door. Not as nice but was a decent alternative.
Séjour de 2 nuits en mai 2024
Réponse de Hotel Management le 16 mai 2024
Greetings, Dan. Thank you for the feedback. We apologize for the miscommunication regarding pool usage; it is age-regulated and 21+ only at the moment. We'll continue to take guest feedback into consideration, as we look to improve our offerings.Regards,

8/10 Bien

Elena

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Checking in, the staff was just robotic and not welcoming. I was rather disappointed.
Séjour de 3 nuits en avril 2024
Réponse de Hotel Management le 15 mai 2024
Hello, Elena. We apologize for the subpar experience you had at check-in time. We'll continue to look for ways to improve the experience we offer to guests and we appreciate your feedback; it'll help us improve!Regards,

10/10 Excellent

Marcos

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Muy bueno
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 13 mai 2024
Hello Marcos, Thank you for staying with us and for your feedback. We are looking forward to welcoming you again soon.

6/10 Satisfaisant

Justin

Les points forts : Propreté et personnel et service
Nice property rooms are getting dated but we’re clean cafe breakfast was average at best.
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 13 mai 2024
Hello Justin, Thank you for staying with us and for your feedback. We are currently making many improvements to our property. We look forward to welcoming you again in the future, to give you an even more enjoyable stay.

10/10 Excellent

Laura

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 14 mai 2024
Hello Laura, thank you for staying with us! We are glad you enjoyed your stay and we are looking forward to welcoming you back again!

2/10 Horrible

jim

Les points faibles : Infrastructures et conditions de l’hébergement
Awful. Pool closed the entire time. Horrible food. The room was nice.
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 14 mai 2024
Greetings, Jim. We apologize for the poor experience you had during you stay; our pool is unfortunately not fully open at this time, limited only to Friday, Saturday and Sunday, 10AM-5PM. We're taking guest feedback into consideration and will look to continue to improve our offerings.Regards,

8/10 Bien

KELLY

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Long wait for check in. Rooms really nice.
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 13 mai 2024
Hello Kelly, Thank you for staying with us and for your patience during check-in. We are looking forward to welcoming you again soon.

10/10 Excellent

Jose

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 14 mai 2024
Hello Jose, Thank you for staying with us. We are looking forward to welcoming you again soon.

8/10 Bien

Monica

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel and room were beautiful and clean. Unfortunately, neither ice maker on my floor worked. The gambling was rough, didn't see many winners.
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 13 mai 2024
Hello Monica, Thank you for staying with us and for your feedback. We apologize regarding the ice machines and have forwarded this to management. We are looking forward to welcoming you again soon.

8/10 Bien

maria

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 13 mai 2024
Hello Maria, Thank you for staying with us and for your feedback. We are looking forward to welcoming you again soon.

10/10 Excellent

Raquel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pleasant experience. Definitely will recommend.
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 12 mai 2024
Hello Raquel, Thank you for staying with us and for your feedback. We are looking forward to welcoming you again soon.

10/10 Excellent

jamie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great weekend away
Séjour de 2 nuits en mai 2024
Réponse de Hotel Management le 12 mai 2024
Hello Jamie! Thank you for staying with us and for your feedback. We are looking forward to welcoming you again soon.