Piscine extérieure, chaises longues

Avis sur Coco Reef Bermuda

3.5 out of 5
Coco Reef Bermuda
3 Stonington Circle, Paget Parish

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 384 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 430 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 123 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 42 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 22 avis sur 1001." "

8,6/10

Propreté

8,8/10

Personnel et service

7,2/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

10/10 Excellent

Michel

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
L’emplacement
Séjour de 9 nuits en janvier 2023
Réponse de Reservations le 26 févr. 2023
Thank you for your review, we hope you come again.

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Magnifique vue de toutes les chambres et des restaurants, nourriture excellente et plage impeccable. Établissement très bien situé à 10 minutes de marche de l'arrêt de bus et de l'épicerie. Seul point négatif: la surprise de 46$ U.S. de frais de service au départ.
Séjour de 3 nuits en juillet 2019

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2018
Réponse de Nicole le 12 nov. 2018
Dear Anonymous, Thank you for your review on Coco Reef. We appreciate you taking the time to score Coco Reef. We will be sure to share the information with our teams. We look forward to having you stay with us again room. Warm Regards Nicole Carreiro Reservations Manger

8/10 Bien

Gilles, Paris

Les points forts : Propreté et personnel et service
Les points faibles : Confort de la chambre
Superbe plage, une des plus belles, et hôtel sympa. Attention à la chambre 101, que nous avons eu, qui est vendue "sur la plage", mais qui malheureusement a une vue en partie sur... Un mur ! Pas de bol !
Séjour de 6 nuits en juin 2018
Réponse de Nicole le 19 juin 2018
Dear Gilles, Thank you for your review on Coco Reef. We appreciate the feed back and will be sharing the information with our team. Thank you for staying with us and we hope to welcome you back to Coco Reef one day. Warm Regards Nicole Carreiro Reservations Manager

10/10 Excellent

Marie-Pier

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Vue sublime, très bel hôtel
Excellente nourriture au restaurant! Les petits déjeuners lorsqu’inclus sont copieux. Vue sublime du balcon des chambres.. superbe petite plage privée. Le personnel est très sympathique et serviable.Très jolie piscine. Les chambres sont un peu défraîchies (rideaux et canapé), mais le lit était très confortable.
Réponse de Nicole le 30 avr. 2018
Dear Marie-Pier, Thank you for your review. We appreciate the feedback and will be sure to share the information with our team. We look forward to welcoming you back to Coco Reef. Warm Regards Nicole Nicole Carreiro Reservations Manager

8/10 Bien

Voyageur vérifié

Les points forts : Propreté et personnel et service
pres de la plage
Propre, ameublement ordinaire, pas d'écran plat veille télé.

10/10 Excellent

Stephanie, telford

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Coco Reef is a beautiful hotel with a gorgeous beach. They have renovated most of their rooms. The front desk staff was not the best. Very friendly but did not follow through after saying they would take care of something. The cleaning staff was fabulous and very helpful. Grocery store down the street was convenient. We will definitely be back :)
Séjour de 7 nuits en mai 2024

6/10 Satisfaisant

Sara

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
We had a nice stay and it is the most affordable beachfront property. Facilities are a bit dated and while staff is very friendly, if you like a lot of amenities, this isn’t the place. Bar had weird hours, beachfront/poolside service was sporadic and food options limited.
Séjour de 4 nuits en mai 2024

10/10 Excellent

susan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff very accommodating!
Séjour de 3 nuits en mai 2024
Réponse de Coco Reef Bermuda le 15 mai 2024
Thank you! We aim to please and can't wait to welcome you back to Coco Reef Bermuda!

10/10 Excellent

Aloha May Apostol

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Over all, property is clean, quiet, safe, friendly staff. Will come back and stay here again.
Séjour de 3 nuits en mai 2024

8/10 Bien

Sarah

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were amazing, really helpful and super nice! The property was beautiful, and had lots of places to sit and relax. The room we got wasn't as pictured, but was newly renovated which was nice. I just wish the patio door had a screen so we could listen to the waves at night/have a cool breeze in our room without little friends coming in.
Séjour de 3 nuits en avril 2024
Réponse de Coco Reef Bermuda le 15 mai 2024
Thank you, Sarah! We're glad you found our staff amazing and enjoyed the property. Your feedback about the room is noted, and we appreciate your suggestion regarding the patio door. We hope to welcome you back soon!

10/10 Excellent

Esvetlana, New York

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I truly enjoyed my stay at Coco Reef Bermuda. I will be returning soon!
Séjour de 5 nuits en avril 2024
Réponse de Coco Reef Bermuda le 15 mai 2024
It's wonderful to hear that you had a great time at Coco Reef Bermuda. We'll be here waiting for your return!

6/10 Satisfaisant

Daman

Les points forts : Propreté et personnel et service
Séjour de 4 nuits en avril 2024
Réponse de Coco Reef Bermuda le 15 mai 2024
We appreciate your feedback, Daman. If there's anything specific you'd like to share with us to enhance your experience, please feel free to reach out

6/10 Satisfaisant

Sara Lin

Les points faibles : Infrastructures et conditions de l’hébergement
The property was undergoing renovations. They did not take their beach and mad readied up man of war and jellyfish on the beach .There was no information in room for how to retrieve messages, use tv etc. The concierge didn’t endorse the bus service and was told I had to use a taxi which was very expensive and no necessary. It was safe and the people are very friendly and helpful, just not at the front desk.
Séjour de 5 nuits en avril 2024
Réponse de Coco Reef Bermuda le 22 avr. 2024
Dear Sara, thanks for your honest feedback. We're sorry about the inconveniences during your stay. We'll work on addressing the beach situation and providing clearer instructions in the rooms. Our team is committed to improving the guest experience based on your input. We're grateful for your understanding and hope to welcome you back for a smoother and more enjoyable stay next time.

10/10 Excellent

lanesha

Good
Séjour de 1 nuit en avril 2024
Réponse de Coco Reef Bermuda le 22 avr. 2024
Thank you for your comment! We look forward to having you back soon.

10/10 Excellent

Dorothy

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Coco Reef is a lovely place to stay. Beautiful setting. Very clean. Friendly staff. Highlyvrecommend.
Séjour de 5 nuits en avril 2024
Réponse de Coco Reef Bermuda le 22 avr. 2024
Dear Dorothy, thank you for your kind words! We're delighted to hear that you enjoyed your stay at Coco Reef. Your recommendation means a lot to us, and we look forward to welcoming you back for another wonderful experience.

10/10 Excellent

Thomas

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything there was top notch. The only suggestion I have is adding a microwave to your units.
Séjour de 7 nuits en avril 2024
Réponse de Coco Reef Bermuda le 22 avr. 2024
Dear Thomas, thank you for the glowing review! We'll consider your suggestion about adding microwaves to our units. We appreciate your feedback and hope to see you again soon.

2/10 Horrible

Elgarlie

Séjour de 3 nuits en avril 2024
Réponse de Coco Reef Bermuda le 15 mai 2024
Dear Elgarlie, thank you for your feedback. We apologize for any shortcomings during your stay. Please reach out to us directly so we can address your concerns

8/10 Bien

Donna

Voyage en groupe, Voyage en couple
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The property needed major upgrading but already is in process. Just wondering why we were not placed in the remodeled rooms where there was less than 10 people staying there due to early season. Stuff was very nice
Séjour de 8 nuits en mars 2024
Réponse de Coco Reef Bermuda le 22 avr. 2024
Dear Donna, thank you for your feedback. We apologize for any inconvenience caused by the ongoing renovations during your stay. Our team is working diligently to upgrade the property, and we appreciate your understanding. We will review our room assignments to ensure that guests are placed in the remodeled rooms whenever possible. We're glad you found our staff very nice and hope to welcome you back for an improved experience

6/10 Satisfaisant

Katarina

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
No activity at all, bar and restaurant most of the time closed
Séjour de 5 nuits en mars 2024
Réponse de Coco Reef Bermuda le 22 avr. 2024
Dear Katarina, we apologize for any inconvenience caused by the limited activity at our bar and restaurant. We appreciate your feedback and will work to improve. We hope to welcome you back for a better experience in the future.

2/10 Horrible

Natalie

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
my stay at Coco reef through my booking with Expedia it informed me that my hotel & airfare was all inclusive. Upon arrival at the front desk, the young lady at the checkin informed me there was a tax rate of $144 bed fee of $78. I After eating they billed me for lunch. I explained that my reservation is all inclusive. They asked me to wait for confirmation I was confronted by staff that meals was not part of my package. Room had mo water to use they told me they r renovating. move to another unit. the hotel would not serve me my meals in the restaurant. Areas were being booked out the restaurant to banquet , selling group with luggages for sales The bar & restaurant was rented to a rap singer group on our last night. I ended up eating on the walk way where the bar was located however the space was shared with the rap group and hotel guest. The worst part of my dinning was the loud music, &i paid for my trip but it was not a thing as i saw on the Expedia. The hotel is not guess only a shared space. When asked why such tax .The hardship I got while i paid for a vacation after telling my story to Expedia,I think its only fair i get some kind of reimbursement for my hardship. while believing the add posted on Expedia is fair. stories like mine get out to other public sites it would lead to loss of Expedia business both you and the hotel. Keep in mind the restaurant staff offered daily apologizes for this I faced l. l hope to speak/email with your prompt attention. Natalie
Séjour de 3 nuits en février 2024
Réponse de Coco Reef Bermuda le 22 avr. 2024
Dear Natalie, we sincerely apologize for the issues you encountered during your stay. Your feedback is important to us, and we will use it to improve our services and communication for future guests. Thank you for bringing this to our attention.

6/10 Satisfaisant

Ryan

Voyage d’affaires
Les points forts : Propreté et personnel et service
Les points faibles : Confort de la chambre
Séjour de 2 nuits en janvier 2024

2/10 Horrible

larrita

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tesha Fisherman/ Susie The workers were terrible to me
Séjour de 2 nuits en janvier 2024

2/10 Horrible

James

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Didn’t even stay in the room. Walked in and there were 5 crickets crawling around on the couches, wifi simply does not work as well and the tv in my room did not work. If this what 365 dollars get then it’s absolutely embarrassing.
Séjour de 1 nuit en janvier 2024
Réponse de Coco Reef Bermuda le 22 avr. 2024
Dear James,We're sorry to hear about your experience upon arrival. Your feedback is important to us, and we will investigate the issues with cleanliness, WiFi, and TV functionality to improve our services. We are currently renovating and hope to have you back soon to provide you with a better experience.

6/10 Satisfaisant

Bruno, Sao Paulo

Voyage d’affaires
Les points forts : Propreté et personnel et service
The property is under repair for remodeling, and they still want to host guests at this way. The staff is very friendly and helpful!
Séjour de 3 nuits en décembre 2023
Réponse de Coco Reef Bermuda le 22 avr. 2024
Dear Bruno,We appreciate your feedback. While we are undergoing remodeling, we regret any inconvenience it may have caused. It's great to hear that our staff's friendliness and helpfulness made a positive impression. Your input helps us enhance our guest experience. We are looking forward to hosting you soon so that you can enjoy the new look of Coco Reef Bermuda

6/10 Satisfaisant

Gregory H

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Old smelly furniture. Dirty curtains. Ceiling needs repair due to water damage. Sliding door was difficult to open and close. Room needs painting.
Séjour de 5 nuits en décembre 2023
Réponse de Coco Reef Bermuda le 22 avr. 2024
Dear Gregory, Thank you for sharing your feedback. We apologize for the issues you experienced during your stay. We are currently undergoing renovations to address these concerns and enhance our guest experience. We hope to welcome you back soon to experience our improved accommodations.

6/10 Satisfaisant

Karin

Séjour de 2 nuits en décembre 2023

8/10 Bien

Aaron

Les points forts : Propreté et personnel et service
It could do with a update. Nice beach to walk on right next to the property.
Séjour de 4 nuits en novembre 2023
Réponse de Coco Reef Bermuda le 22 avr. 2024
Dear Aaron,Thank you for your feedback. We're glad you enjoyed the beach and surroundings. We are currently in the process of renovations to update the property and enhance the guest experience. We look forward to welcoming you back soon to see the improvements

6/10 Satisfaisant

Neal

Voyage d’affaires
Les points forts : Infrastructures et conditions de l’hébergement
Lukewarm in shower. Silly half glass door. Cannot operate television; too complicated. Awful coffee in room.
Séjour de 2 nuits en novembre 2023
Réponse de Coco Reef Bermuda le 22 avr. 2024
Dear Neal, thank you for sharing your experience with us. We apologize for the issues you encountered during your stay, we will address these concerns to ensure a more comfortable and enjoyable stay for our guests. We appreciate your feedback.

8/10 Bien

Douglas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Multiple terraces for outdoor enjoyment.
Pool area
More seating areas by the pool deck.
Our room when we first arrived.
Séjour de 4 nuits en novembre 2023
Réponse de Coco Reef Bermuda le 22 avr. 2024
Dear Douglas, thank you for capturing these moments at Coco Reef Bermuda. We look forward to hosting you soon so that you can enjoy the new look of Coco Reef Bermuda and make your experience a 10/10!

10/10 Excellent

John

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Always enjoy our time at Coco Reef. Staff is griendly and helpful.
Séjour de 6 nuits en octobre 2023
Réponse de Coco Reef Bermuda le 22 avr. 2024
Dear John, thank you for your positive feedback! We're thrilled to hear that you consistently enjoy your time at Coco Reef and find our staff friendly and helpful. Your satisfaction is our priority, and we can't wait to have you back for another wonderful experience.

8/10 Bien

Karen, Little River

Les points forts : Propreté et personnel et service
Property is currently under renovation and will be beautiful when completed. It is centrally located and sits on Elbow Beach. We had a beachfront room which had a million-dollar view but was a little difficult to reach for those with mobility issues. Food in dining room was good but bar and dining room seemed to be out of a lot of items. Staff was attentive and tried their best to make our stay a pleasant one. I will return once renovations are complete!
Séjour de 5 nuits en octobre 2023
Réponse de Coco Reef Bermuda le 22 avr. 2024
Dear Karen, thank you for your feedback. We're glad to hear that you enjoyed the central location and the beautiful beachfront view from your room. Your comments regarding our dining experience are noted, and we're working to improve the availability of items in our bar and dining room. We appreciate your kind words about our staff.We look forward to hosting you again once our renovations are complete. Thank you for choosing us, and we can't wait to have you back!

10/10 Excellent

Steven E

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Very nice property in a great location with great beach. We have stayed here many times in the past and are always very happy here. They are in the middle of a major renovation so it was construction going on but it looks like it will be even better after completion. We are looking for to staying here in one of the redone buildings. Lobby looks great as well. Very happy here. Staff is great. Well done
Séjour de 7 nuits en septembre 2023
Réponse de Coco Reef Bermuda le 22 avr. 2024
Dear Steven, thank you for your continued support and kind words. We're thrilled to have you as a loyal guest and appreciate your positive feedback.We're excited about our renovations too and can't wait to welcome you to one of the newly redone buildings on your next visit. Your appreciation of our staff is wonderful to hear, and we'll be sure to pass on your compliments.Looking forward to your return, and we're committed to making your future stays even better.Thank you for choosing us!

10/10 Excellent

John

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Location is incomparable!0
Séjour de 7 nuits en septembre 2023
Réponse de Coco Reef Bermuda le 22 avr. 2024
Dear John, thank you for your kind words! We're glad that you found our location incomparable. We look forward to welcoming you again in the future.

8/10 Bien

K

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Wonderful stay!!
The staff is great, Cole is an absolute gem!!! Construction/renovation is ongoing as it is a bit dated so hopefully it will be new and improved soon! Location and beach are great!
Séjour de 4 nuits en septembre 2023
Réponse de Coco Reef Bermuda le 22 avr. 2024
Thank you for sharing your experience with us! We're happy to hear that you had a positive interaction with our staff, and we'll be sure to pass on your kind words to Cole.We appreciate your understanding about the ongoing construction and renovations. We are committed to making improvements and ensuring a more modern and enhanced experience for our guests in the near future.It's wonderful to know that you enjoyed our fantastic location and the beautiful beach. We can't wait to welcome you back and provide you with an even better stay once our enhancements are complete. Your feedback is greatly appreciated, and we're grateful for your support!

10/10 Excellent

Mourard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The property is excellent.The staff made me feel at home.
Séjour de 6 nuits en septembre 2023
Réponse de Coco Reef Bermuda le 22 avr. 2024
Dear Mourard, we appreciate your positive feedback! It's wonderful to hear that you found our property excellent and felt at home thanks to our staff. We can't wait to have you back for another great experience

2/10 Horrible

Janette

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
I have visited Bermuda several times and this was by far the worst experience I’ve ever had. First my room was extremely outdated, the Devore was one thing but the worst was I had to move the overdose bed frame just to plug in my charger for my phone and computer. There was one restaurant onsite but they were barely open and when they were you waited upwards of 35to 40 minutes for your food. There were arguments between staff while I waited. The food was unseasoned and bland although heavily priced. Outside my room were toilets! Yes my ocean view room had toilets outside of it! What? In the morning on two of days construction was loud with music, not the way you want to wake up on vacation. There were ants everywhere in my room as well! On the floors, counter and in the shower. The only good thing I have to say about this stay was one lady that worked the front desk in the morning was wonderful. I would highly recommend this place get there stuf together.
Séjour de 3 nuits en septembre 2023
Réponse de Coco Reef Bermuda le 22 avr. 2024
Dear Janette, we genuinely apologize for the inconveniences you encountered during your stay, especially given the ongoing renovations at our property. We take your comments very seriously, and we will address these issues to ensure a more pleasant experience for our guests.On the other hand, we are glad to hear that one of our front desk staff members provided excellent service, and we will ensure that your positive feedback is shared with her.Your comments are essential for us to make necessary improvements, and we are committed to ensuring a better experience for all our guests in the future. We hope you will give us another chance to provide you with a more enjoyable stay. Thank you for bringing these issues to our attention

8/10 Bien

Harry

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Quiet
Séjour de 5 nuits en septembre 2023
Réponse de Coco Reef Bermuda le 22 avr. 2024
Dear Harry, we're thrilled you enjoyed our clean facilities, excellent staff, and quiet ambiance. Your satisfaction is our priority, and we can't wait to welcome you back for another great stay. Thank you for your support and positive feedback!

6/10 Satisfaisant

Lynn

Voyage en famille
It was near the ocean and provided seating to enjoy the same. However the kitchen chef or management was not up to par.
Séjour de 7 nuits en août 2023
Réponse de Coco Reef Bermuda le 22 avr. 2024
Dear Lynn, thank you for sharing your experience with us. We're glad you enjoyed our proximity to the ocean and the seating we provided. We apologize for any shortcomings in our kitchen and appreciate your feedback. Your comments will help us improve, and we hope to offer a better dining experience in the future. We look forward to serving you again and exceeding your expectations.

10/10 Excellent

Liliana B

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Grand elegance located on a pristine beach 🏝️ that provides 5 Star ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ service!
Séjour de 4 nuits en août 2023
Réponse de Coco Reef Bermuda le 22 avr. 2024
Dear Liliana, we sincerely appreciate your glowing review! It's fantastic to know that you found our property to be a grand and elegant destination, offering 5-star service. Your positive feedback regarding cleanliness, staff, amenities, and the overall condition of our facilities is highly motivating for us. We look forward to the pleasure of hosting you again in the future, and we're grateful for your kind words and support!

6/10 Satisfaisant

Jennifer

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The view was beautiful, the staff was very helpful and pleasant. My only complaint's the restaurant did not have the menu they post online and the few items they did have they ran out and you were very limited, taxi to eat your meals to other restaurants is very expensive. They mentioned bus passes or scooter rentals onsite, that was not true either. The only renovation I saw was everything is painted dreary white. Hopefully with better management they can pull it together.,
Séjour de 5 nuits en août 2023

10/10 Excellent

Herawati

Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The AC sound so loud. People slammed the door all the time. Early morning and night time. That's the only bad review for Coco Reef Resort. Staffs were so nice and polite.
Séjour de 4 nuits en août 2023

10/10 Excellent

Jeffrey

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The room and the facility were beautiful, clean, staff was very friendly and helpful. However the restaurant which is separate from the resort needs help. The food was very good but they need help very slow we waited over 2 hrs to get our food. The waitstaff was very nice especially Mavis
Séjour de 2 nuits en août 2023

8/10 Bien

Joseph, San Diego

Voyage en famille
Les points forts : Propreté et personnel et service
We had a wonderful room right on the beach with an incredible view. However, the rooms are dated and half of them are being renovated. Our room was clean and comfortable but I would not return until renovations are done. Staff were very nice. Restaurant food was OK but expensive and they were out of many dishes. Not much nearby - took a lot of taxi rides into town.
Séjour de 10 nuits en août 2023

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The beach is unique and beautiful. Great swimming. Very secluded. On site restaurant good but quiet. We did have a good DJ dance party. Next door restaurant is excellent and you can walk next door on the beach. Staff is very professional. Bring a bottle opener there is no on site store. Easy cab ride to town. We opted for shuttle service to airport. Very smooth. We do plan to return.
Séjour de 3 nuits en août 2023

10/10 Excellent

Jessica

It was very nice and the staff were super friu
Séjour de 2 nuits en août 2023
Réponse de Reservations le 20 août 2023
Thank you for review Jessica, we are glad to hear you enjoyed your stay with us.

2/10 Horrible

Annie

Voyage d’affaires
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Awful - hot water was limited, wifi bandwidth limited, mosquitos in the room, room and surrounding dated, food was a joke, air conditioner was rumbling like a diesel train preventing sleep ….
Séjour de 1 nuit en août 2023
Réponse de Coco Reef le 18 août 2023
Thank you for choosing the Coco Reef Resort. We had hope by addressing your concerns that we could turn your stay around. We value all guests and all guests' feedback. It is within our standards to ensure all guests receive a warm welcome at check-in. In addition to providing a warm welcome, we were intentional to assist you in your room and assist with your luggage before wishing you an enjoyable stay. although you state hot water was limited, our housekeeping team was happy to assist with instructions on how use the hot water.Although many island are known for their mosquitos, we pride ourselves in preventing such nuisances by keeping all sliding doors of suites closed, to prevent unnecessary discomfort to our guests. Our housekeeping team provides the highest level of cleanliness, and we are sorry to hear that in your experience you felt we missed the mark. We do hope that you will give us another opportunity to provide you with a more pleasant and life lasting memory. May your next visit truly reveal just how tranquil, relaxing and accommodating our Resort.

2/10 Horrible

Rodney M.

Voyage en famille avec de jeunes enfants
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Beach is gorgeous, but the hotel is just ok. Food and drink options are very limited and those even aren’t great. Beds aren’t very comfortable and the property as a whole is very dated.
Séjour de 1 nuit en août 2023
Réponse de Reservations le 20 août 2023
Thank you for the review, your feedback regarding the food & beverage selections will be share with the team. We are currently undergoing remodeling to bring our rooms and property up to better standards.

10/10 Excellent

David

Les points forts : Propreté et personnel et service
Séjour de 6 nuits en juillet 2023
Réponse de Reservations le 20 août 2023
Thank you for review, we are glad to see you enjoyed your stay with us.

6/10 Satisfaisant

ROSARIO

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The staff and cleanliness were excellent. Unfortunately the hotel itself was very old. The restaurant was also not great.
Séjour de 2 nuits en juillet 2023
Réponse de Reservations le 20 août 2023
Thank you for your review. We are currently undergoing remodeling to upgrade the property and enhance the overall experience for guests.