Avis
8,4
Très bien
8,6/10
Propreté
8,8/10
Personnel et service
7,2/10
Équipements
7,8/10
Infrastructures et conditions de l’hébergement
8,2/10
Écoresponsabilité
Avis
Voyage d’affaires
11 févr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 9 nuits en janvier 2023
Réponse de Reservations le 26 févr. 2023
Thank you for your review, we hope you come again.
8/10 Bien
Voyageur vérifié
Voyage en couple
4 août 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 3 nuits en juillet 2019
8/10 Bien
Voyageur vérifié
10 nov. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en novembre 2018
Réponse de Nicole le 12 nov. 2018
Dear Anonymous,
Thank you for your review on Coco Reef. We appreciate you taking the time to score Coco Reef. We will be sure to share the information with our teams.
We look forward to having you stay with us again room.
Warm Regards
Nicole Carreiro
Reservations Manger
8/10 Bien
Gilles, Paris
8 juin 2018
Les points forts : Propreté et personnel et service
Les points faibles : Confort de la chambre
Gilles
Séjour de 6 nuits en juin 2018
Réponse de Nicole le 19 juin 2018
Dear Gilles,
Thank you for your review on Coco Reef. We appreciate the feed back and will be sharing the information with our team.
Thank you for staying with us and we hope to welcome you back to Coco Reef one day.
Warm Regards
Nicole Carreiro
Reservations Manager
10/10 Excellent
Marie-Pier
29 avr. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Vue sublime, très bel hôtel
Marie-Pier
Réponse de Nicole le 30 avr. 2018
Dear Marie-Pier,
Thank you for your review. We appreciate the feedback and will be sure to share the information with our team.
We look forward to welcoming you back to Coco Reef.
Warm Regards
Nicole
Nicole Carreiro
Reservations Manager
8/10 Bien
Voyageur vérifié
4 oct. 2013
Les points forts : Propreté et personnel et service
pres de la plage
Voyageur vérifié
10/10 Excellent
Stephanie, telford
Voyage en couple
22 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stephanie
Séjour de 7 nuits en mai 2024
6/10 Satisfaisant
Sara
Voyage en couple
20 mai 2024
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Sara
Séjour de 4 nuits en mai 2024
10/10 Excellent
susan
Voyage en famille
13 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
susan
Séjour de 3 nuits en mai 2024
Réponse de Coco Reef Bermuda le 15 mai 2024
Thank you! We aim to please and can't wait to welcome you back to Coco Reef Bermuda!
10/10 Excellent
Aloha May Apostol
Voyage en couple
13 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Aloha May Apostol
Séjour de 3 nuits en mai 2024
8/10 Bien
Sarah
Voyage en couple
30 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sarah
Séjour de 3 nuits en avril 2024
Réponse de Coco Reef Bermuda le 15 mai 2024
Thank you, Sarah! We're glad you found our staff amazing and enjoyed the property. Your feedback about the room is noted, and we appreciate your suggestion regarding the patio door. We hope to welcome you back soon!
10/10 Excellent
Esvetlana, New York
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Esvetlana
Séjour de 5 nuits en avril 2024
Réponse de Coco Reef Bermuda le 15 mai 2024
It's wonderful to hear that you had a great time at Coco Reef Bermuda. We'll be here waiting for your return!
6/10 Satisfaisant
Daman
25 avr. 2024
Les points forts : Propreté et personnel et service
Daman
Séjour de 4 nuits en avril 2024
Réponse de Coco Reef Bermuda le 15 mai 2024
We appreciate your feedback, Daman. If there's anything specific you'd like to share with us to enhance your experience, please feel free to reach out
6/10 Satisfaisant
Sara Lin
17 avr. 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Sara Lin
Séjour de 5 nuits en avril 2024
Réponse de Coco Reef Bermuda le 22 avr. 2024
Dear Sara, thanks for your honest feedback. We're sorry about the inconveniences during your stay. We'll work on addressing the beach situation and providing clearer instructions in the rooms. Our team is committed to improving the guest experience based on your input. We're grateful for your understanding and hope to welcome you back for a smoother and more enjoyable stay next time.
10/10 Excellent
lanesha
17 avr. 2024
lanesha
Séjour de 1 nuit en avril 2024
Réponse de Coco Reef Bermuda le 22 avr. 2024
Thank you for your comment! We look forward to having you back soon.
10/10 Excellent
Dorothy
16 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dorothy
Séjour de 5 nuits en avril 2024
Réponse de Coco Reef Bermuda le 22 avr. 2024
Dear Dorothy, thank you for your kind words! We're delighted to hear that you enjoyed your stay at Coco Reef. Your recommendation means a lot to us, and we look forward to welcoming you back for another wonderful experience.
10/10 Excellent
Thomas
Voyage en couple
12 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Thomas
Séjour de 7 nuits en avril 2024
Réponse de Coco Reef Bermuda le 22 avr. 2024
Dear Thomas, thank you for the glowing review! We'll consider your suggestion about adding microwaves to our units. We appreciate your feedback and hope to see you again soon.
2/10 Horrible
Elgarlie
11 avr. 2024
Elgarlie
Séjour de 3 nuits en avril 2024
Réponse de Coco Reef Bermuda le 15 mai 2024
Dear Elgarlie, thank you for your feedback. We apologize for any shortcomings during your stay. Please reach out to us directly so we can address your concerns
8/10 Bien
Donna
Voyage en groupe, Voyage en couple
22 mars 2024
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Donna
Séjour de 8 nuits en mars 2024
Réponse de Coco Reef Bermuda le 22 avr. 2024
Dear Donna, thank you for your feedback. We apologize for any inconvenience caused by the ongoing renovations during your stay. Our team is working diligently to upgrade the property, and we appreciate your understanding. We will review our room assignments to ensure that guests are placed in the remodeled rooms whenever possible. We're glad you found our staff very nice and hope to welcome you back for an improved experience
6/10 Satisfaisant
Katarina
Voyage en couple
16 mars 2024
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Katarina
Séjour de 5 nuits en mars 2024
Réponse de Coco Reef Bermuda le 22 avr. 2024
Dear Katarina, we apologize for any inconvenience caused by the limited activity at our bar and restaurant. We appreciate your feedback and will work to improve. We hope to welcome you back for a better experience in the future.
2/10 Horrible
Natalie
Voyage en famille
4 févr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Natalie
Séjour de 3 nuits en février 2024
Réponse de Coco Reef Bermuda le 22 avr. 2024
Dear Natalie, we sincerely apologize for the issues you encountered during your stay. Your feedback is important to us, and we will use it to improve our services and communication for future guests. Thank you for bringing this to our attention.
6/10 Satisfaisant
Ryan
Voyage d’affaires
29 janv. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Confort de la chambre
Ryan
Séjour de 2 nuits en janvier 2024
2/10 Horrible
larrita
11 janv. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
larrita
Séjour de 2 nuits en janvier 2024
2/10 Horrible
James
2 janv. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
James
Séjour de 1 nuit en janvier 2024
Réponse de Coco Reef Bermuda le 22 avr. 2024
Dear James,We're sorry to hear about your experience upon arrival. Your feedback is important to us, and we will investigate the issues with cleanliness, WiFi, and TV functionality to improve our services. We are currently renovating and hope to have you back soon to provide you with a better experience.
6/10 Satisfaisant
Bruno, Sao Paulo
Voyage d’affaires
21 déc. 2023
Les points forts : Propreté et personnel et service
Bruno
Séjour de 3 nuits en décembre 2023
Réponse de Coco Reef Bermuda le 22 avr. 2024
Dear Bruno,We appreciate your feedback. While we are undergoing remodeling, we regret any inconvenience it may have caused. It's great to hear that our staff's friendliness and helpfulness made a positive impression. Your input helps us enhance our guest experience. We are looking forward to hosting you soon so that you can enjoy the new look of Coco Reef Bermuda
6/10 Satisfaisant
Gregory H
Voyage en famille
18 déc. 2023
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Gregory H
Séjour de 5 nuits en décembre 2023
Réponse de Coco Reef Bermuda le 22 avr. 2024
Dear Gregory, Thank you for sharing your feedback. We apologize for the issues you experienced during your stay. We are currently undergoing renovations to address these concerns and enhance our guest experience. We hope to welcome you back soon to experience our improved accommodations.
6/10 Satisfaisant
Karin
6 déc. 2023
Karin
Séjour de 2 nuits en décembre 2023
8/10 Bien
Aaron
17 nov. 2023
Les points forts : Propreté et personnel et service
Aaron
Séjour de 4 nuits en novembre 2023
Réponse de Coco Reef Bermuda le 22 avr. 2024
Dear Aaron,Thank you for your feedback. We're glad you enjoyed the beach and surroundings. We are currently in the process of renovations to update the property and enhance the guest experience. We look forward to welcoming you back soon to see the improvements
6/10 Satisfaisant
Neal
Voyage d’affaires
8 nov. 2023
Les points forts : Infrastructures et conditions de l’hébergement
Neal
Séjour de 2 nuits en novembre 2023
Réponse de Coco Reef Bermuda le 22 avr. 2024
Dear Neal, thank you for sharing your experience with us. We apologize for the issues you encountered during your stay, we will address these concerns to ensure a more comfortable and enjoyable stay for our guests. We appreciate your feedback.
8/10 Bien
Douglas
8 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Douglas
Séjour de 4 nuits en novembre 2023
Réponse de Coco Reef Bermuda le 22 avr. 2024
Dear Douglas, thank you for capturing these moments at Coco Reef Bermuda. We look forward to hosting you soon so that you can enjoy the new look of Coco Reef Bermuda and make your experience a 10/10!
10/10 Excellent
John
Voyage en famille
1 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
John
Séjour de 6 nuits en octobre 2023
Réponse de Coco Reef Bermuda le 22 avr. 2024
Dear John, thank you for your positive feedback! We're thrilled to hear that you consistently enjoy your time at Coco Reef and find our staff friendly and helpful. Your satisfaction is our priority, and we can't wait to have you back for another wonderful experience.
8/10 Bien
Karen, Little River
29 oct. 2023
Les points forts : Propreté et personnel et service
Karen
Séjour de 5 nuits en octobre 2023
Réponse de Coco Reef Bermuda le 22 avr. 2024
Dear Karen, thank you for your feedback. We're glad to hear that you enjoyed the central location and the beautiful beachfront view from your room. Your comments regarding our dining experience are noted, and we're working to improve the availability of items in our bar and dining room. We appreciate your kind words about our staff.We look forward to hosting you again once our renovations are complete. Thank you for choosing us, and we can't wait to have you back!
10/10 Excellent
Steven E
Voyage en couple
12 oct. 2023
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Steven E
Séjour de 7 nuits en septembre 2023
Réponse de Coco Reef Bermuda le 22 avr. 2024
Dear Steven, thank you for your continued support and kind words. We're thrilled to have you as a loyal guest and appreciate your positive feedback.We're excited about our renovations too and can't wait to welcome you to one of the newly redone buildings on your next visit. Your appreciation of our staff is wonderful to hear, and we'll be sure to pass on your compliments.Looking forward to your return, and we're committed to making your future stays even better.Thank you for choosing us!
10/10 Excellent
John
Voyage en couple
3 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
John
Séjour de 7 nuits en septembre 2023
Réponse de Coco Reef Bermuda le 22 avr. 2024
Dear John, thank you for your kind words! We're glad that you found our location incomparable. We look forward to welcoming you again in the future.
8/10 Bien
K
Voyage en famille
3 oct. 2023
Les points forts : Propreté, personnel et service, confort de la chambre
Wonderful stay!!
K
Séjour de 4 nuits en septembre 2023
Réponse de Coco Reef Bermuda le 22 avr. 2024
Thank you for sharing your experience with us! We're happy to hear that you had a positive interaction with our staff, and we'll be sure to pass on your kind words to Cole.We appreciate your understanding about the ongoing construction and renovations. We are committed to making improvements and ensuring a more modern and enhanced experience for our guests in the near future.It's wonderful to know that you enjoyed our fantastic location and the beautiful beach. We can't wait to welcome you back and provide you with an even better stay once our enhancements are complete. Your feedback is greatly appreciated, and we're grateful for your support!
10/10 Excellent
Mourard
2 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mourard
Séjour de 6 nuits en septembre 2023
Réponse de Coco Reef Bermuda le 22 avr. 2024
Dear Mourard, we appreciate your positive feedback! It's wonderful to hear that you found our property excellent and felt at home thanks to our staff. We can't wait to have you back for another great experience
2/10 Horrible
Janette
26 sept. 2023
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Janette
Séjour de 3 nuits en septembre 2023
Réponse de Coco Reef Bermuda le 22 avr. 2024
Dear Janette, we genuinely apologize for the inconveniences you encountered during your stay, especially given the ongoing renovations at our property. We take your comments very seriously, and we will address these issues to ensure a more pleasant experience for our guests.On the other hand, we are glad to hear that one of our front desk staff members provided excellent service, and we will ensure that your positive feedback is shared with her.Your comments are essential for us to make necessary improvements, and we are committed to ensuring a better experience for all our guests in the future. We hope you will give us another chance to provide you with a more enjoyable stay. Thank you for bringing these issues to our attention
8/10 Bien
Harry
10 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Harry
Séjour de 5 nuits en septembre 2023
Réponse de Coco Reef Bermuda le 22 avr. 2024
Dear Harry, we're thrilled you enjoyed our clean facilities, excellent staff, and quiet ambiance. Your satisfaction is our priority, and we can't wait to welcome you back for another great stay. Thank you for your support and positive feedback!
6/10 Satisfaisant
Lynn
Voyage en famille
9 sept. 2023
Lynn
Séjour de 7 nuits en août 2023
Réponse de Coco Reef Bermuda le 22 avr. 2024
Dear Lynn, thank you for sharing your experience with us. We're glad you enjoyed our proximity to the ocean and the seating we provided. We apologize for any shortcomings in our kitchen and appreciate your feedback. Your comments will help us improve, and we hope to offer a better dining experience in the future. We look forward to serving you again and exceeding your expectations.
10/10 Excellent
Liliana B
Voyage en couple
2 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Liliana B
Séjour de 4 nuits en août 2023
Réponse de Coco Reef Bermuda le 22 avr. 2024
Dear Liliana, we sincerely appreciate your glowing review! It's fantastic to know that you found our property to be a grand and elegant destination, offering 5-star service. Your positive feedback regarding cleanliness, staff, amenities, and the overall condition of our facilities is highly motivating for us. We look forward to the pleasure of hosting you again in the future, and we're grateful for your kind words and support!
6/10 Satisfaisant
Jennifer
Voyage en couple
30 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jennifer
Séjour de 5 nuits en août 2023
10/10 Excellent
Herawati
27 août 2023
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Herawati
Séjour de 4 nuits en août 2023
10/10 Excellent
Jeffrey
Voyage en couple
26 août 2023
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Jeffrey
Séjour de 2 nuits en août 2023
8/10 Bien
Joseph, San Diego
Voyage en famille
22 août 2023
Les points forts : Propreté et personnel et service
Joseph
Séjour de 10 nuits en août 2023
10/10 Excellent
Voyageur vérifié
Voyage en famille
21 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 3 nuits en août 2023
10/10 Excellent
Jessica
19 août 2023
Jessica
Séjour de 2 nuits en août 2023
Réponse de Reservations le 20 août 2023
Thank you for review Jessica, we are glad to hear you enjoyed your stay with us.
2/10 Horrible
Annie
Voyage d’affaires
18 août 2023
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Annie
Séjour de 1 nuit en août 2023
Réponse de Coco Reef le 18 août 2023
Thank you for choosing the Coco Reef Resort. We had hope by addressing your concerns that we could turn your stay around. We value all guests and all guests' feedback. It is within our standards to ensure all guests receive a warm welcome at check-in. In addition to providing a warm welcome, we were intentional to assist you in your room and assist with your luggage before wishing you an enjoyable stay. although you state hot water was limited, our housekeeping team was happy to assist with instructions on how use the hot water.Although many island are known for their mosquitos, we pride ourselves in preventing such nuisances by keeping all sliding doors of suites closed, to prevent unnecessary discomfort to our guests. Our housekeeping team provides the highest level of cleanliness, and we are sorry to hear that in your experience you felt we missed the mark. We do hope that you will give us another opportunity to provide you with a more pleasant and life lasting memory. May your next visit truly reveal just how tranquil, relaxing and accommodating our Resort.
2/10 Horrible
Rodney M.
Voyage en famille avec de jeunes enfants
17 août 2023
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Rodney M.
Séjour de 1 nuit en août 2023
Réponse de Reservations le 20 août 2023
Thank you for the review, your feedback regarding the food & beverage selections will be share with the team. We are currently undergoing remodeling to bring our rooms and property up to better standards.
10/10 Excellent
David
9 août 2023
Les points forts : Propreté et personnel et service
David
Séjour de 6 nuits en juillet 2023
Réponse de Reservations le 20 août 2023
Thank you for review, we are glad to see you enjoyed your stay with us.
6/10 Satisfaisant
ROSARIO
6 août 2023
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
ROSARIO
Séjour de 2 nuits en juillet 2023
Réponse de Reservations le 20 août 2023
Thank you for your review. We are currently undergoing remodeling to upgrade the property and enhance the overall experience for guests.