Dear Mr Silviu,We are truly sorry to hear about your experience with the heating system in your room, our hotel prides itself on the quality of our rooms, the strategic location, and our attentive staff, which is consistently recognized in numerous positive reviews across all platformsWe understand the importance of a comfortable and warm environment, especially during the colder days. Please rest assured that our team is available around the clock to address any concerns or assistance you may need. Having a functioning heating system had we been made aware of the issue during your stay, we would have taken immediate action to set the temperature of your room to ensure your comfort.We hope you will give us the opportunity to better serve you in the future. Warm regards, The Management TeamHotel Giotto