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Avis sur The Randolph Hotel, by Graduate Hotels

5 out of 5
The Randolph Hotel, by Graduate Hotels
Beaumont Street, Oxford, England

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 257 avis sur 407." "
Note des voyageurs de 8 (Bien), d’après 84 avis sur 407." "
Note des voyageurs de 6 (Satisfaisant), d’après 37 avis sur 407." "
Note des voyageurs de 4 (Médiocre), d’après 12 avis sur 407." "
Note des voyageurs de 2 (Horrible), d’après 17 avis sur 407." "

9,4/10

Propreté

8,8/10

Personnel et service

9,0/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

Duarte

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A lovely place to stay in Oxford.
Séjour de 3 nuits en octobre 2023
Réponse de The Randolph Hotel le 23 oct. 2023
Dear Duarte,Thank you for taking out the team to leave us your valued feedback. We are so pleased to know that you had a lovely stay and look forward to welcoming you again.

10/10 Excellent

Florence

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2022
Réponse de The Randolph Hotel le 2 nov. 2022
Thank you Florence for taking the time to leave us your valued and positive feedback.

10/10 Excellent

Leela

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very comfortable hotel in Oxford.
Séjour de 1 nuit en mars 2024
Réponse de Kunal le 20 mai 2024
Thank you for completing our Guest Questionnaire following your recent stay at The Randolph Hotel in Oxford.We appreciate your feedback, which helps us maintain high standards and services. It's great to see we met/exceeded your expectations. I will share your scores with the team to inspire them to continue delivering exceptional service.We hope to welcome you back soon. Please allow me to assist with your next reservation for a personalized experience.We look forward to your return to The Randolph.

8/10 Bien

Barbara

Voyage en couple
Property was beautiful. Only issue was a huge step up to get into bathroom.
Séjour de 2 nuits en avril 2024
Réponse de Kunal le 20 mai 2024
Thank you for completing our Guest Questionnaire following your recent stay at The Randolph Hotel in Oxford.We appreciate your feedback, which helps us maintain high standards and services. It's great to see we met/exceeded your expectations. I will share your scores with the team to inspire them to continue delivering exceptional service.We hope to welcome you back soon. Please allow me to assist with your next reservation for a personalized experience.We look forward to your return to The Randolph.

10/10 Excellent

helene

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel was excellent! Ideal location, wonderful staff, rooms were comfortable, food and service were exceptional!
Séjour de 2 nuits en mai 2024
Réponse de Erick Lopez le 12 mai 2024
Dear Helene,We are delighted to hear that you enjoyed your stay!I will forward your feedback to each deparment so they can hear about your kind words.Hope we see you again,

10/10 Excellent

Kay

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Nothing
Séjour de 2 nuits en mai 2024
Réponse de Erick Lopez le 12 mai 2024
Dear Kay,Thanks for your feedback!Hope we see you again.Regards,

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everyone was so willing to help with anything you needed. Liked the bar area and sitting room. Shower nice and large.
Séjour de 4 nuits en avril 2024
Réponse de Mihir C le 5 mai 2024
Dear MIchael,Thank you for your positive feedback! We're delighted to hear that our staff was so helpful and accommodating during your stay. It's wonderful to know that you enjoyed the bar area and sitting room as well. We're also glad that you found the shower spacious and comfortable. If there's anything else we can assist you with or if you plan to visit us again in the future, please don't hesitate to reach out. We look forward to welcoming you back!Kind Regards,Mihir C

10/10 Excellent

Janet

Voyage en couple
Right in the heart of Oxford, this hotel made me feel like I was part of the history of the place.
Séjour de 5 nuits en avril 2024
Réponse de Larissa le 6 mai 2024
Dear Janet,Thank you so much for your positive feedback. We always try our best to make our beloved guests smile and leave happy. We are very happy to hear that you enjoyed the location and the unique history touch that the Randolph has! We will be thrilled to welcome you back any time and hopefully with your family and friends!Kind Regards,Larissa Z.

10/10 Excellent

Elaine, Las Vegas

Séjour de 2 nuits en avril 2024
Réponse de Kunal le 20 mai 2024
Thank you for completing our Guest Questionnaire following your recent stay at The Randolph Hotel in Oxford.We appreciate your feedback, which helps us maintain high standards and services. It's great to see we met/exceeded your expectations. I will share your scores with the team to inspire them to continue delivering exceptional service.We hope to welcome you back soon. Please allow me to assist with your next reservation for a personalized experience.We look forward to your return to The Randolph.

10/10 Excellent

Brian

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent staff and overall experience
Séjour de 2 nuits en avril 2024
Réponse de Kunal le 20 mai 2024
Thank you for completing our Guest Questionnaire following your recent stay at The Randolph Hotel in Oxford.We appreciate your feedback, which helps us maintain high standards and services. It's great to see we met/exceeded your expectations. I will share your scores with the team to inspire them to continue delivering exceptional service.We hope to welcome you back soon. Please allow me to assist with your next reservation for a personalized experience.We look forward to your return to The Randolph.

10/10 Excellent

Bo

Séjour de 1 nuit en avril 2024
Réponse de Erick Lopez le 12 mai 2024
Dear Bo,Thanks for your feedback.Hope we see you again!Regards,

4/10 Médiocre

Deborah

Séjour de 1 nuit en avril 2024

10/10 Excellent

Allan

Voyage en groupe
Les points forts : Propreté
Very good service and excellent accommodation.
Séjour de 2 nuits en mars 2024

4/10 Médiocre

John, Loretto

Les points forts : Propreté
Les points faibles : Personnel et service
Reception was not very good
Séjour de 2 nuits en mars 2024
Réponse de Front Office Team le 12 mai 2024
Thank you for sharing your feedback with us. We're sorry to hear that your experience at the reception was not up to our usual standards. Your comments are important to us, and we will address this matter with our team to ensure a more positive experience for our guests in the future. We hope to have the opportunity to welcome you back and provide you with the excellent service you deserve.

10/10 Excellent

Jessica

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The reception and concierge staff were exceptional. The room, which had been upgraded for free, was lovely and the bars and lounges had a great ambiance. There could be more seating around the main bar lounge as this was rather limited. Would definitely stay at the Randolph if visiting Oxford again in the future.
Séjour de 1 nuit en mars 2024
Réponse de Front Office Team le 12 mai 2024
We wanted to take a moment to extend our sincerest gratitude for the wonderful review you left following your recent stay at our hotel. Your feedback is invaluable to us as we continuously strive to improve and enhance our services. We will certainly share your praises with our team, as they work tirelessly to ensure that every guest feels valued and cared for.

8/10 Bien

John

Séjour de 2 nuits en mars 2024

10/10 Excellent

Natalie

Séjour de 8 nuits en mars 2024

10/10 Excellent

Nicola

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent service.
Séjour de 1 nuit en mars 2024
Réponse de The Randolph Hotel le 13 mars 2024
Dear Nicola,Thank you for taking out the time to leave us your valued feedback. We are so pleased to know that you had a lovely stay and look forward to welcoming you again.

10/10 Excellent

Tara

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful room and hotel. The property has lots of character and is very central for shops and restaurants.
Séjour de 2 nuits en mars 2024
Réponse de The Randolph Hotel le 12 mars 2024
Dear Tara,Thank you for taking out the team to leave us your valued feedback. We are so pleased to know that you had a lovely stay and look forward to welcoming you again.

8/10 Bien

Adrian

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We enjoyed our stay. Condition of hotel and staff were excellent. Only negative ( and it wouldn’t stop us staying again) was quality of food in the Alice. It wasn’t awful but I expected a bit better.
Séjour de 1 nuit en mars 2024
Réponse de The Randolph Hotel le 12 mars 2024
Dear Adrian,Thank you for your generous review. We are pleased that the majority of your stay was a positive one, but we do send our apologies for the elements that let you down. We are pleased to say that with each passing week we make improvements in the service and quality for our valued guests. Take care and come and see us again soon.

10/10 Excellent

Victoria

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very welcoming and comfy bed!!
Séjour de 1 nuit en mars 2024
Réponse de The Randolph Hotel le 12 mars 2024
Dear Victoria,Thank you so much for leaving a lovely feedback. The team is so pleased to hear that they were able to create a wonderful experience for you. We look forward to welcoming you soon for an even more enjoyable stay.

4/10 Médiocre

Mason

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Unfortunately, a serious pattern of mistakes and oversights from hotel staff during our hotel stay. Always had to ask for coffee twice, waited 20 minutes to be seated in an empty restaurant, dietary restrictions forgotten, room requests dropped, etc.
Séjour de 3 nuits en mars 2024
Réponse de The Randolph Hotel le 12 mars 2024
Dear Mason,Thank you so much for taking the time to provide us with your feedback in regards to your recent stay with us, this is certainly not the experience we would want any of our guests to have. Your feedback has been passed on to all heads of department and we will be following up with our teams.

10/10 Excellent

Sadie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything about this property I experienced was 5 Star! The room, amenities, staff and concierge, valet parking, and the Alice restaurant!
Séjour de 1 nuit en février 2024
Réponse de The Randolph Hotel le 26 févr. 2024
Dear Sadie,Thank you so much for leaving a lovely feedback. The team is so pleased to hear that they were able to create a wonderful experience for you. We look forward to welcoming you soon for an even more enjoyable stay.

8/10 Bien

Simon, CHIPPENHAM

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I liked that the staff were friendly. I did feel very spoilt although I didn't know we had to book for the spa or the lounge area. I would have also liked to use the library but I couldn't get in with the card key. The bedroom was plush and the bed was extremely comfy. I slept really well. The shower was easy to use but leaked a little and not so good if you are tall. Everything was clean and to kept to a good standard. I had a lovely stay and would definitely stay again but be aware that I might need to book things in advance. It was also quite a walk to the bedroom which became funny but also a bit of a pain sometimes. Thank you
Séjour de 3 nuits en février 2024
Réponse de The Randolph Hotel le 20 févr. 2024
Dear Simon,Thank you for your generous review. We are pleased that the majority of your stay was a positive one, but we do send our apologies for the elements that let you down. We are pleased to say that with each passing week we make improvements in the service and quality for our valued guests. Take care and come and see us again soon.

10/10 Excellent

Jesus

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de The Randolph Hotel le 20 févr. 2024
Dear Jesus,Thank you so much for the 10/10 review. We hope to welcome you back soon for an even more enjoyable stay.

8/10 Bien

Catrin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de The Randolph Hotel le 20 févr. 2024
Dear Catrin,Thank you for your wonderful review! We hope to welcome you back soon for an even more enjoyable stay.

10/10 Excellent

Nick

Voyage en famille
First class. Excellent room, staff and food.
Séjour de 1 nuit en février 2024
Réponse de The Randolph Hotel le 15 févr. 2024
Dear Nick,Thank you so much for leaving a lovely feedback. The team is so pleased to hear that they were able to create a wonderful experience for you. We look forward to welcoming you soon for an even more enjoyable stay.

10/10 Excellent

Seoyoun

Séjour de 1 nuit en février 2024
Réponse de The Randolph Hotel le 13 févr. 2024
Dear Seoyoun,Thank you for taking out the time to leave us your valued feedback. We are so pleased to know that you had a lovely stay and look forward to welcoming you again.

8/10 Bien

Cai

Séjour de 1 nuit en février 2024
Réponse de The Randolph Hotel le 13 févr. 2024
Dear Cai,Thank you for taking out the time to leave us your valued feedback. We are so pleased to know that you had a lovely stay and look forward to welcoming you again.

8/10 Bien

Scott

Séjour de 2 nuits en février 2024
Réponse de The Randolph Hotel le 12 févr. 2024
Dear Scott,Thank you for taking the time to leave us your valued feedback; we hope to welcome you back soon.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
The service behind the front desk and at the bar is absolutely awful. Other than saskia (who was lovely and such a relief when you saw her working) everyone behind the front desk was so slow and didn’t know what they were doiing. Didn’t tell us any facilities or info such as check out times. The service behind the bar was very slow and hard to get served, especially in the Alice bar. Also trying to get a cup of tea at 10pm took an hour and was incredibly difficult. The rooms were lovely and clean. The cleaners did a lovely job
Séjour de 2 nuits en février 2024
Réponse de The Randolph Hotel le 12 févr. 2024
Dear Abby,Thank you so much for taking the time to review our property, We really appreciate your feedback. I would like to sincerely apologize about not being able to meet certain expectations. All comments will be passed on to the heads of departments to improve our services. We hope to see you again!

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en février 2024
Réponse de The Randolph Hotel le 12 févr. 2024
Dear Mizuho,Thank you for your wonderful review! We hope to welcome you back soon for an even more enjoyable stay.

2/10 Horrible

Voyageur vérifié

Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de The Randolph Hotel le 12 févr. 2024
Dear Younah,Thank you for taking the time to leave us your valued feedback; we hope to welcome you back soon.

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Extremely poor service at breakfast. Waited 32 minutes for coffee despite asking twice it still didn't arrive.
Séjour de 1 nuit en janvier 2024
Réponse de The Randolph Hotel le 7 févr. 2024
Dear Guest,Thank you so much for taking the time to review our property, We really appreciate your feedback. I would like to sincerely apologize about not being able to meet certain expectations. All comments will be passed on to the heads of departments to improve our services. We hope to see you again!

8/10 Bien

Sadia

Voyage en famille
Nice hotel ,good restaurant
Séjour de 1 nuit en janvier 2024
Réponse de The Randolph Hotel le 2 févr. 2024
Dear Sadia,Thank you so much for leaving a lovely feedback. The team is so pleased to hear that they were able to create a wonderful experience for you. We look forward to welcoming you soon for an even more enjoyable stay.

8/10 Bien

mark

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Service superb let down by building maintenance.
Staff are very attentive , but rooms are dated and paper in our room was peeling off wall with chipped paintwork. Shower is not at a height for any one over 5'10 (as set to low). Beds were extremely comfortable. I've stayed in a few 5 stars and service (apart from restaurant which was slow and set menu sizes were very small) equated to 5 star but decor IMO needs updating and basics that you would expect from 5* such as milk (not UHT) for hot drinks and showers that are adjustable to cater for tall people were not prevalent. STAFF though from reception to housekeeping were excellent.
Séjour de 2 nuits en janvier 2024
Réponse de The Randolph Hotel le 26 janv. 2024
Dear Mark,Thank you so much for your review. We are pleased to know that the majority of your stay was a positive one, but we send our apologies for the elements that let you down. All comments will be passed on to the heads of departments to improve our services. We hope to see you again!

10/10 Excellent

Satish

Les points forts : Propreté et personnel et service
Wonderful property with courteous staff. The breakfast was also excellent. If I were to point out one issue that really needs improvement for a hotel of this standing, it would be the heating. The room and the attached bath got very cold (as the temperature outside was very low during my stay), and the control seemed broken and would not go up beyond a certain point. Since I was there only briefly and had a busy schedule outside, I did not complain. I used the additional space heater provided (thankfully), which was annoying, and it took up precious space in the already cramped room.
Séjour de 3 nuits en janvier 2024
Réponse de The Randolph Hotel le 26 janv. 2024
Dear Satish,Thank you for your generous review. We are pleased that the majority of your stay was a positive one, but we do send our apologies for the elements that let you down. We are pleased to say that with each passing week we make improvements in the service and quality for our valued guests. Take care and come and see us again soon.

10/10 Excellent

Bruce

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice. Alice in Wonderland references.
Réponse de The Randolph Hotel le 22 janv. 2024
Dear Bruce,Thank you for taking out the time to leave us your valued feedback. We are so pleased to know that you had a lovely stay and look forward to welcoming you again.

10/10 Excellent

Callum

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de The Randolph Hotel le 16 janv. 2024
Dear Callum,Thank you for your wonderful review! We hope to welcome you back soon for an even more enjoyable stay.

10/10 Excellent

rachel

Réponse de The Randolph Hotel le 17 janv. 2024
Dear Rachel,Thank you for your wonderful review! We hope to welcome you back soon for an even more enjoyable stay.

10/10 Excellent

Benjamin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We stayed for a weekend at the Randolph and everything about the hotel was fantastic, it was by far one of the best hotel experiences I've ever had. The staff in partucular were wonderful, professional, everyone was kind and helpful throughout. We decided to do the breakfast and both the atmosphere and food were great, lots of high quality options and it was quiet and relaxed, would definitely recommend. We also did afternoon tea in the late afternoon and I think the main thing to take away is that the Randolph came across as both classy, high end and 5 star, but also has a relaxed and calm social atmosphere. We were never rushed and the staff gave just the right amount of attention, any need they were happy to accommodate. In general I would struggle to find any negative about the stay, it was fantastic.
Séjour de 1 nuit en janvier 2024
Réponse de The Randolph Hotel le 15 janv. 2024
Dear Benjamin,Thank you so much for leaving a lovely feedback. The team is so pleased to hear that they were able to create a wonderful experience for you. We look forward to welcoming you soon for an even more enjoyable stay.

10/10 Excellent

Elizabeth

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en janvier 2024
Réponse de The Randolph Hotel le 15 janv. 2024
Dear Elizabeth,Thank you for taking out the team to leave us your valued feedback. We are so pleased to know that you had a lovely stay and look forward to welcoming you again.

10/10 Excellent

Iana

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
What a gorgeous property! Close to all the sites too! When in Oxford, this is definitely a place to stay.
Séjour de 1 nuit en janvier 2024
Réponse de Madu Ariyanyagam le 14 janv. 2024
Dear Lana,Thank you for taking the time to share your feedback. We are delighted to hear that your stay met your expectations. We look forward to welcoming you back.Kind regrads,

8/10 Bien

Morgane

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The decor is amazing and the dining venues are great. The parking is outrageously expensive and the staff seems a little inexperienced, but, overall, it was a brilliant place to stay.
Séjour de 2 nuits en janvier 2024
Réponse de The Randolph Hotel le 15 janv. 2024
Dear Morgane,Thank you for your generous review. We are pleased that the majority of your stay was a positive one, but we do send our apologies for the elements that let you down. We are pleased to say that with each passing week we make improvements in the service and quality for our valued guests. Take care and come and see us again soon.

10/10 Excellent

Natalie

Séjour de 3 nuits en janvier 2024
Réponse de The Randolph Hotel le 25 janv. 2024
Dear Natalie,Thank you for taking out the time to leave us your valued feedback. We are so pleased to know that you had a lovely stay and look forward to welcoming you again.

10/10 Excellent

Richard

Séjour de 2 nuits en décembre 2023
Réponse de The Randolph Hotel le 22 janv. 2024
Dear Richard,Thank you for taking out the time to leave us your valued feedback. We are so pleased to know that you had a lovely stay and look forward to welcoming you again.

10/10 Excellent

Bridget

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Wonderful hotel. Love the design. Disappointed in The Alice restaurant. Not many GF options and they will only cook a burger well done. Other than that, it was great!
Réponse de The Randolph Hotel le 8 janv. 2024
Dear Bridget,Thank you for your generous review. We are pleased that the majority of your stay was a positive one, but we do send our apologies for the elements that let you down. We are pleased to say that with each passing week we make improvements in the service and quality for our valued guests. Take care and come and see us again soon.

10/10 Excellent

Bridget

Séjour de 3 nuits en décembre 2023
Réponse de The Randolph Hotel le 22 janv. 2024
Dear Bridget,Thank you for your wonderful review! We hope to welcome you back soon for an even more enjoyable stay.

8/10 Bien

Chris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Night away
Staff were very welcoming and friendly on arrival. We used the valet parking and our bags were taken from the car on pulling up. The room was nicely furnished but a couple of slight negatives with the room were it was freezing cold and the AC didn’t really warm it up. The second slight negative was the shower, a nice big cubicle but with only a handheld shower head which didn’t stay in place due to the good water pressure and being 6ft tall, I had to duck down to get under it. An addition of a rainfall shower head would then match up to the star rating. I woukd recommend going for breakfast early if you want hotter food. We went down just before 10 and had cold sausages and bacon and there were no beans or black pudding left. Overall a very enjoyable stay.
Séjour de 1 nuit en décembre 2023
Réponse de The Randolph Hotel le 8 janv. 2024
Dear Chris,Thank you for your generous review. We are pleased that the majority of your stay was a positive one, but we do send our apologies for the elements that let you down. We are pleased to say that with each passing week we make improvements in the service and quality for our valued guests. Take care and come and see us again soon.

10/10 Excellent

Lady Syvia

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We would like cloth napkins in the dining room and also a mirror over the desk in the room for use when using hair dryer.
Séjour de 3 nuits en décembre 2023
Réponse de The Randolph Hotel le 8 janv. 2024
Dear Lady Syvia,Thank you for your generous review. We are pleased that the majority of your stay was a positive one, but we do send our apologies for the elements that let you down. We are pleased to say that with each passing week we make improvements in the service and quality for our valued guests. Take care and come and see us again soon.