Avis sur The Randolph Hotel, by Graduate Hotels
The Randolph Hotel, by Graduate Hotels
Beaumont Street, Oxford, England
Avis
8,8
Excellent
9,4/10
Propreté
8,8/10
Personnel et service
9,0/10
Équipements
9,0/10
Infrastructures et conditions de l’hébergement
8,6/10
Écoresponsabilité
Avis
Voyage en couple
21 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en octobre 2023
Réponse de The Randolph Hotel le 23 oct. 2023
Dear Duarte,Thank you for taking out the team to leave us your valued feedback. We are so pleased to know that you had a lovely stay and look forward to welcoming you again.
10/10 Excellent
Florence
Voyage en groupe
28 oct. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Florence
Séjour de 2 nuits en octobre 2022
Réponse de The Randolph Hotel le 2 nov. 2022
Thank you Florence for taking the time to leave us your valued and positive feedback.
10/10 Excellent
Leela
16 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Leela
Séjour de 1 nuit en mars 2024
Réponse de Kunal le 20 mai 2024
Thank you for completing our Guest Questionnaire following your recent stay at The Randolph Hotel in Oxford.We appreciate your feedback, which helps us maintain high standards and services. It's great to see we met/exceeded your expectations. I will share your scores with the team to inspire them to continue delivering exceptional service.We hope to welcome you back soon. Please allow me to assist with your next reservation for a personalized experience.We look forward to your return to The Randolph.
8/10 Bien
Barbara
Voyage en couple
14 mai 2024
Barbara
Séjour de 2 nuits en avril 2024
Réponse de Kunal le 20 mai 2024
Thank you for completing our Guest Questionnaire following your recent stay at The Randolph Hotel in Oxford.We appreciate your feedback, which helps us maintain high standards and services. It's great to see we met/exceeded your expectations. I will share your scores with the team to inspire them to continue delivering exceptional service.We hope to welcome you back soon. Please allow me to assist with your next reservation for a personalized experience.We look forward to your return to The Randolph.
10/10 Excellent
helene
Voyage en famille
8 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
helene
Séjour de 2 nuits en mai 2024
Réponse de Erick Lopez le 12 mai 2024
Dear Helene,We are delighted to hear that you enjoyed your stay!I will forward your feedback to each deparment so they can hear about your kind words.Hope we see you again,
10/10 Excellent
Kay
7 mai 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Kay
Séjour de 2 nuits en mai 2024
Réponse de Erick Lopez le 12 mai 2024
Dear Kay,Thanks for your feedback!Hope we see you again.Regards,
10/10 Excellent
Michael
4 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michael
Séjour de 4 nuits en avril 2024
Réponse de Mihir C le 5 mai 2024
Dear MIchael,Thank you for your positive feedback! We're delighted to hear that our staff was so helpful and accommodating during your stay. It's wonderful to know that you enjoyed the bar area and sitting room as well. We're also glad that you found the shower spacious and comfortable. If there's anything else we can assist you with or if you plan to visit us again in the future, please don't hesitate to reach out. We look forward to welcoming you back!Kind Regards,Mihir C
10/10 Excellent
Janet
Voyage en couple
1 mai 2024
Janet
Séjour de 5 nuits en avril 2024
Réponse de Larissa le 6 mai 2024
Dear Janet,Thank you so much for your positive feedback. We always try our best to make our beloved guests smile and leave happy. We are very happy to hear that you enjoyed the location and the unique history touch that the Randolph has! We will be thrilled to welcome you back any time and hopefully with your family and friends!Kind Regards,Larissa Z.
10/10 Excellent
Elaine, Las Vegas
27 avr. 2024
Elaine
Séjour de 2 nuits en avril 2024
Réponse de Kunal le 20 mai 2024
Thank you for completing our Guest Questionnaire following your recent stay at The Randolph Hotel in Oxford.We appreciate your feedback, which helps us maintain high standards and services. It's great to see we met/exceeded your expectations. I will share your scores with the team to inspire them to continue delivering exceptional service.We hope to welcome you back soon. Please allow me to assist with your next reservation for a personalized experience.We look forward to your return to The Randolph.
10/10 Excellent
Brian
Voyage en couple
20 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brian
Séjour de 2 nuits en avril 2024
Réponse de Kunal le 20 mai 2024
Thank you for completing our Guest Questionnaire following your recent stay at The Randolph Hotel in Oxford.We appreciate your feedback, which helps us maintain high standards and services. It's great to see we met/exceeded your expectations. I will share your scores with the team to inspire them to continue delivering exceptional service.We hope to welcome you back soon. Please allow me to assist with your next reservation for a personalized experience.We look forward to your return to The Randolph.
10/10 Excellent
Bo
20 avr. 2024
Bo
Séjour de 1 nuit en avril 2024
Réponse de Erick Lopez le 12 mai 2024
Dear Bo,Thanks for your feedback.Hope we see you again!Regards,
4/10 Médiocre
Deborah
6 avr. 2024
Deborah
Séjour de 1 nuit en avril 2024
10/10 Excellent
Allan
Voyage en groupe
1 avr. 2024
Les points forts : Propreté
Allan
Séjour de 2 nuits en mars 2024
4/10 Médiocre
John, Loretto
31 mars 2024
Les points forts : Propreté
Les points faibles : Personnel et service
John
Séjour de 2 nuits en mars 2024
Réponse de Front Office Team le 12 mai 2024
Thank you for sharing your feedback with us. We're sorry to hear that your experience at the reception was not up to our usual standards. Your comments are important to us, and we will address this matter with our team to ensure a more positive experience for our guests in the future. We hope to have the opportunity to welcome you back and provide you with the excellent service you deserve.
10/10 Excellent
Jessica
Voyage en couple
30 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jessica
Séjour de 1 nuit en mars 2024
Réponse de Front Office Team le 12 mai 2024
We wanted to take a moment to extend our sincerest gratitude for the wonderful review you left following your recent stay at our hotel. Your feedback is invaluable to us as we continuously strive to improve and enhance our services. We will certainly share your praises with our team, as they work tirelessly to ensure that every guest feels valued and cared for.
8/10 Bien
John
26 mars 2024
John
Séjour de 2 nuits en mars 2024
10/10 Excellent
Natalie
21 mars 2024
Natalie
Séjour de 8 nuits en mars 2024
10/10 Excellent
Nicola
Voyage en famille
13 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nicola
Séjour de 1 nuit en mars 2024
Réponse de The Randolph Hotel le 13 mars 2024
Dear Nicola,Thank you for taking out the time to leave us your valued feedback. We are so pleased to know that you had a lovely stay and look forward to welcoming you again.
10/10 Excellent
Tara
Voyage en famille
11 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tara
Séjour de 2 nuits en mars 2024
Réponse de The Randolph Hotel le 12 mars 2024
Dear Tara,Thank you for taking out the team to leave us your valued feedback. We are so pleased to know that you had a lovely stay and look forward to welcoming you again.
8/10 Bien
Adrian
Voyage en couple
9 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Adrian
Séjour de 1 nuit en mars 2024
Réponse de The Randolph Hotel le 12 mars 2024
Dear Adrian,Thank you for your generous review. We are pleased that the majority of your stay was a positive one, but we do send our apologies for the elements that let you down. We are pleased to say that with each passing week we make improvements in the service and quality for our valued guests. Take care and come and see us again soon.
10/10 Excellent
Victoria
Voyage en groupe
8 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Victoria
Séjour de 1 nuit en mars 2024
Réponse de The Randolph Hotel le 12 mars 2024
Dear Victoria,Thank you so much for leaving a lovely feedback. The team is so pleased to hear that they were able to create a wonderful experience for you. We look forward to welcoming you soon for an even more enjoyable stay.
4/10 Médiocre
Mason
Voyage en couple
8 mars 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Mason
Séjour de 3 nuits en mars 2024
Réponse de The Randolph Hotel le 12 mars 2024
Dear Mason,Thank you so much for taking the time to provide us with your feedback in regards to your recent stay with us, this is certainly not the experience we would want any of our guests to have. Your feedback has been passed on to all heads of department and we will be following up with our teams.
10/10 Excellent
Sadie
Voyage en couple
24 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sadie
Séjour de 1 nuit en février 2024
Réponse de The Randolph Hotel le 26 févr. 2024
Dear Sadie,Thank you so much for leaving a lovely feedback. The team is so pleased to hear that they were able to create a wonderful experience for you. We look forward to welcoming you soon for an even more enjoyable stay.
8/10 Bien
Simon, CHIPPENHAM
Voyage en couple
19 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Simon
Séjour de 3 nuits en février 2024
Réponse de The Randolph Hotel le 20 févr. 2024
Dear Simon,Thank you for your generous review. We are pleased that the majority of your stay was a positive one, but we do send our apologies for the elements that let you down. We are pleased to say that with each passing week we make improvements in the service and quality for our valued guests. Take care and come and see us again soon.
10/10 Excellent
Jesus
18 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jesus
Séjour de 1 nuit en février 2024
Réponse de The Randolph Hotel le 20 févr. 2024
Dear Jesus,Thank you so much for the 10/10 review. We hope to welcome you back soon for an even more enjoyable stay.
8/10 Bien
Catrin
18 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Catrin
Séjour de 1 nuit en février 2024
Réponse de The Randolph Hotel le 20 févr. 2024
Dear Catrin,Thank you for your wonderful review! We hope to welcome you back soon for an even more enjoyable stay.
10/10 Excellent
Nick
Voyage en famille
14 févr. 2024
Nick
Séjour de 1 nuit en février 2024
Réponse de The Randolph Hotel le 15 févr. 2024
Dear Nick,Thank you so much for leaving a lovely feedback. The team is so pleased to hear that they were able to create a wonderful experience for you. We look forward to welcoming you soon for an even more enjoyable stay.
10/10 Excellent
Seoyoun
12 févr. 2024
Seoyoun
Séjour de 1 nuit en février 2024
Réponse de The Randolph Hotel le 13 févr. 2024
Dear Seoyoun,Thank you for taking out the time to leave us your valued feedback. We are so pleased to know that you had a lovely stay and look forward to welcoming you again.
8/10 Bien
Cai
11 févr. 2024
Cai
Séjour de 1 nuit en février 2024
Réponse de The Randolph Hotel le 13 févr. 2024
Dear Cai,Thank you for taking out the time to leave us your valued feedback. We are so pleased to know that you had a lovely stay and look forward to welcoming you again.
8/10 Bien
Scott
11 févr. 2024
Scott
Séjour de 2 nuits en février 2024
Réponse de The Randolph Hotel le 12 févr. 2024
Dear Scott,Thank you for taking the time to leave us your valued feedback; we hope to welcome you back soon.
6/10 Satisfaisant
Voyageur vérifié
11 févr. 2024
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Voyageur vérifié
Séjour de 2 nuits en février 2024
Réponse de The Randolph Hotel le 12 févr. 2024
Dear Abby,Thank you so much for taking the time to review our property, We really appreciate your feedback. I would like to sincerely apologize about not being able to meet certain expectations. All comments will be passed on to the heads of departments to improve our services. We hope to see you again!
10/10 Excellent
Voyageur vérifié
Voyage d’affaires
11 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 3 nuits en février 2024
Réponse de The Randolph Hotel le 12 févr. 2024
Dear Mizuho,Thank you for your wonderful review! We hope to welcome you back soon for an even more enjoyable stay.
2/10 Horrible
Voyageur vérifié
10 févr. 2024
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en février 2024
Réponse de The Randolph Hotel le 12 févr. 2024
Dear Younah,Thank you for taking the time to leave us your valued feedback; we hope to welcome you back soon.
8/10 Bien
Voyageur vérifié
Voyage d’affaires
6 févr. 2024
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Voyageur vérifié
Séjour de 1 nuit en janvier 2024
Réponse de The Randolph Hotel le 7 févr. 2024
Dear Guest,Thank you so much for taking the time to review our property, We really appreciate your feedback. I would like to sincerely apologize about not being able to meet certain expectations. All comments will be passed on to the heads of departments to improve our services. We hope to see you again!
8/10 Bien
Sadia
Voyage en famille
28 janv. 2024
Sadia
Séjour de 1 nuit en janvier 2024
Réponse de The Randolph Hotel le 2 févr. 2024
Dear Sadia,Thank you so much for leaving a lovely feedback. The team is so pleased to hear that they were able to create a wonderful experience for you. We look forward to welcoming you soon for an even more enjoyable stay.
8/10 Bien
mark
Voyage en famille
26 janv. 2024
Les points forts : Propreté, personnel et service, confort de la chambre
Service superb let down by building maintenance.
mark
Séjour de 2 nuits en janvier 2024
Réponse de The Randolph Hotel le 26 janv. 2024
Dear Mark,Thank you so much for your review. We are pleased to know that the majority of your stay was a positive one, but we send our apologies for the elements that let you down. All comments will be passed on to the heads of departments to improve our services. We hope to see you again!
10/10 Excellent
Satish
26 janv. 2024
Les points forts : Propreté et personnel et service
Satish
Séjour de 3 nuits en janvier 2024
Réponse de The Randolph Hotel le 26 janv. 2024
Dear Satish,Thank you for your generous review. We are pleased that the majority of your stay was a positive one, but we do send our apologies for the elements that let you down. We are pleased to say that with each passing week we make improvements in the service and quality for our valued guests. Take care and come and see us again soon.
10/10 Excellent
Bruce
21 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bruce
Réponse de The Randolph Hotel le 22 janv. 2024
Dear Bruce,Thank you for taking out the time to leave us your valued feedback. We are so pleased to know that you had a lovely stay and look forward to welcoming you again.
10/10 Excellent
Callum
Voyage en couple
16 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Callum
Séjour de 2 nuits en janvier 2024
Réponse de The Randolph Hotel le 16 janv. 2024
Dear Callum,Thank you for your wonderful review! We hope to welcome you back soon for an even more enjoyable stay.
10/10 Excellent
rachel
15 janv. 2024
rachel
Réponse de The Randolph Hotel le 17 janv. 2024
Dear Rachel,Thank you for your wonderful review! We hope to welcome you back soon for an even more enjoyable stay.
10/10 Excellent
Benjamin
Voyage en couple
15 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Benjamin
Séjour de 1 nuit en janvier 2024
Réponse de The Randolph Hotel le 15 janv. 2024
Dear Benjamin,Thank you so much for leaving a lovely feedback. The team is so pleased to hear that they were able to create a wonderful experience for you. We look forward to welcoming you soon for an even more enjoyable stay.
10/10 Excellent
Elizabeth
Voyage en famille
14 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Elizabeth
Séjour de 3 nuits en janvier 2024
Réponse de The Randolph Hotel le 15 janv. 2024
Dear Elizabeth,Thank you for taking out the team to leave us your valued feedback. We are so pleased to know that you had a lovely stay and look forward to welcoming you again.
10/10 Excellent
Iana
Voyage en famille avec de jeunes enfants
13 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Iana
Séjour de 1 nuit en janvier 2024
Réponse de Madu Ariyanyagam le 14 janv. 2024
Dear Lana,Thank you for taking the time to share your feedback. We are delighted to hear that your stay met your expectations. We look forward to welcoming you back.Kind regrads,
8/10 Bien
Morgane
Voyage en groupe
12 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Morgane
Séjour de 2 nuits en janvier 2024
Réponse de The Randolph Hotel le 15 janv. 2024
Dear Morgane,Thank you for your generous review. We are pleased that the majority of your stay was a positive one, but we do send our apologies for the elements that let you down. We are pleased to say that with each passing week we make improvements in the service and quality for our valued guests. Take care and come and see us again soon.
10/10 Excellent
Natalie
5 janv. 2024
Natalie
Séjour de 3 nuits en janvier 2024
Réponse de The Randolph Hotel le 25 janv. 2024
Dear Natalie,Thank you for taking out the time to leave us your valued feedback. We are so pleased to know that you had a lovely stay and look forward to welcoming you again.
10/10 Excellent
Richard
31 déc. 2023
Richard
Séjour de 2 nuits en décembre 2023
Réponse de The Randolph Hotel le 22 janv. 2024
Dear Richard,Thank you for taking out the time to leave us your valued feedback. We are so pleased to know that you had a lovely stay and look forward to welcoming you again.
10/10 Excellent
Bridget
Voyage en famille
31 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bridget
Réponse de The Randolph Hotel le 8 janv. 2024
Dear Bridget,Thank you for your generous review. We are pleased that the majority of your stay was a positive one, but we do send our apologies for the elements that let you down. We are pleased to say that with each passing week we make improvements in the service and quality for our valued guests. Take care and come and see us again soon.
10/10 Excellent
Bridget
31 déc. 2023
Bridget
Séjour de 3 nuits en décembre 2023
Réponse de The Randolph Hotel le 22 janv. 2024
Dear Bridget,Thank you for your wonderful review! We hope to welcome you back soon for an even more enjoyable stay.
8/10 Bien
Chris
30 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Night away
Chris
Séjour de 1 nuit en décembre 2023
Réponse de The Randolph Hotel le 8 janv. 2024
Dear Chris,Thank you for your generous review. We are pleased that the majority of your stay was a positive one, but we do send our apologies for the elements that let you down. We are pleased to say that with each passing week we make improvements in the service and quality for our valued guests. Take care and come and see us again soon.
10/10 Excellent
Lady Syvia
Voyage en famille
27 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lady Syvia
Séjour de 3 nuits en décembre 2023
Réponse de The Randolph Hotel le 8 janv. 2024
Dear Lady Syvia,Thank you for your generous review. We are pleased that the majority of your stay was a positive one, but we do send our apologies for the elements that let you down. We are pleased to say that with each passing week we make improvements in the service and quality for our valued guests. Take care and come and see us again soon.