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Avis sur AmericInn by Wyndham Ottumwa

2.5 out of 5
AmericInn by Wyndham Ottumwa
222 West Second Street, Ottumwa, IA

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 178 avis sur 375." "
Note des voyageurs de 8 (Bien), d’après 124 avis sur 375." "
Note des voyageurs de 6 (Satisfaisant), d’après 46 avis sur 375." "
Note des voyageurs de 4 (Médiocre), d’après 17 avis sur 375." "
Note des voyageurs de 2 (Horrible), d’après 10 avis sur 375." "

8,6/10

Propreté

8,8/10

Personnel et service

8,4/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

8/10 Bien

Tom

Séjour de 1 nuit en mai 2024
Réponse de Tejas le 26 mai 2024
"Thank you for choosing our motel for your stay! We're delighted to have had you as our guest and hope to welcome you back soon."

10/10 Excellent

Elizabeth

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice place to stay
Séjour de 1 nuit en mai 2024
Réponse de Tejas le 26 mai 2024
"Thank you for choosing our motel for your stay! We're delighted to have had you as our guest and hope to welcome you back soon."

6/10 Satisfaisant

Helen

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Close to good downtown retaurants.
Séjour de 3 nuits en mai 2024
Réponse de Tejas le 26 mai 2024
"Thank you for choosing our motel for your stay! We're delighted to have had you as our guest and hope to welcome you back soon."

6/10 Satisfaisant

LeeAnn

Les points forts : Personnel et service
Needs updated and some repairs needed door did not open well otherwise no issues
Séjour de 1 nuit en mai 2024
Réponse de Tejas le 26 mai 2024
"Thank you for your feedback. We apologize for the inconvenience with the door. We'll address this promptly to ensure a smoother experience for our guests. We appreciate your insights and hope to welcome you back for an improved stay."

4/10 Médiocre

Cheyanne

Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
They were doing construction on the hotel and didn’t say anything about it on the website and then gave us the room they were working right outside of. The expected us to literally step over the tools and other equipment. Then charged us extra when we requested to move rooms.
Séjour de 1 nuit en mars 2024

6/10 Satisfaisant

Pam

Voyage en couple
It’s located conveniently. Good water pressure. Bed was way too soft, like needing upgraded. Didn’t like the pillows. Guy at checkout didn’t say anything-no thank you, just uncaring. Just a mediocre motel.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Nancy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The recently remodeled rooms are cosy and well kept for the price point.
Séjour de 1 nuit en avril 2024

8/10 Bien

Tammy

Voyage avec des animaux de compagnie, Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property is being remodeled and it is very nice... Great value, great staff
Séjour de 3 nuits en mars 2024

2/10 Horrible

Rance

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
If it had been advertised as it should have been. We wouldn’t have booked this hotel. They were in the middle of a remodel. Dust and dirt everywhere. Piles in the elevator dirt everywhere down the hallways and the stairs. The workers there just stood around doing nothing. Too lazy to get a vacuum cleaner and clean anything to make it better. The room itself was clean and comfortable. But it was also after the remodel of the room we were in.
Séjour de 2 nuits en février 2024

6/10 Satisfaisant

Marilyn

The property was being renovated, but it appeared that management was trying to keep the mess to a minimum. The price was right when we booked online until we arrived and found out that there was a $25 fee for our small dog—I didn’t see this charge on the AmericInn site. I thought this should have been included on the site and,given the messy state of the hotel, was a rather steep fee. Breakfast was fine.
Séjour de 1 nuit en février 2024

10/10 Excellent

Charles

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en février 2024

10/10 Excellent

Suzanne

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024

8/10 Bien

Clayton

Voyage en famille
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en janvier 2024

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Christmas stay
Christmas trip visiting family, hotel was comfortable and clean. Staff was very accommodating. Pool was warm and hot tub was in good working condition. Will stay here again.
Séjour de 2 nuits en décembre 2023

8/10 Bien

Sheridan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Iowa 2023
Great stay. We had to switch rooms because the first room the bed was slanted. But they had another room ready and the stay was very nice.
Séjour de 1 nuit en décembre 2023

8/10 Bien

Clarissa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The hot tub was warm, but dirty and the jets didn't have any power behind them.
Séjour de 1 nuit en décembre 2023

10/10 Excellent

John

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Pepita

Séjour de 3 nuits en novembre 2023

8/10 Bien

Layne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023

4/10 Médiocre

Brenda

Séjour de 1 nuit en novembre 2023

6/10 Satisfaisant

Deborah

Property felt dated. It wasn’t terrible but it wasn’t great either. I would not stay there again.
Séjour de 1 nuit en octobre 2023

10/10 Excellent

John

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel was very accommodating to our needs.
Séjour de 2 nuits en octobre 2023

8/10 Bien

Jonathan

Voyage d’affaires
Les points forts : Propreté et personnel et service
Serviceable accommodations close to the Amtrak station.
Séjour de 2 nuits en octobre 2023

10/10 Excellent

Natalie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was welcoming and the room clean and quiet. I was attending a reunion. My friend from high school checked in before me and asked that we be given adjoining rooms. It was so nice of the front desk to arrange this! When I left I realized I had left something in the room. I called and Anna assured me that it was safe and already in a box ready to be shipped to me. I provided a shipping label and received my forgotten item within just a few days. Thanks Anna!
Séjour de 2 nuits en septembre 2023

10/10 Excellent

Scott

Séjour de 1 nuit en octobre 2023

8/10 Bien

Teresa

Séjour de 1 nuit en octobre 2023

10/10 Excellent

Linda

Séjour de 1 nuit en octobre 2023

8/10 Bien

Barbara

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Decent hotel with central location
Nice hotel with a central location. Clean rooms. Breakfast isn’t the best but few of those free ones are. Spa needs maintenance.
Séjour de 2 nuits en octobre 2023

2/10 Horrible

Jordan

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This is the last time i will ever stay at a Wyndham property! I have stayed at hotels all across our country and have never been treated as rudely as I was here. I am filing a complaint with Wyndham Corporate as well as the local BBB.
Séjour de 2 nuits en octobre 2023
Réponse de Anna Patel le 9 oct. 2023
Do not come again in my property we have already report to the police that whatever you have done and lied about bunch of people who miss use the facilities and interrupt to other guest securities and destroyed the property I did not do anything wrong so I do not scared from your fake complained I have all proof against you and witnesses who checked you in as well you have already got trespassing . Thank you for not staying at my property in future

6/10 Satisfaisant

Josh

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en octobre 2023

10/10 Excellent

Jill

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I liked the proximity to my business destination. Clean and very inviting. I will stay here again!
Séjour de 2 nuits en septembre 2023

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023

2/10 Horrible

Voyageur vérifié

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Cat Pee Smell.
First room smelled like cat pee. Opened the door to the hallway and tried to air it out without success. Got switched to another floor but when I went down to get my keys they were basically thrown at me! This hotel was rated a 8/10 but it’s really a 4/10 on a good day.
Séjour de 1 nuit en août 2023

10/10 Excellent

Thomas, Ankeny

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice hotel with nice staff but not much close by
Séjour de 1 nuit en août 2023

10/10 Excellent

Terry

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean. Fairly quiet. Friendly staff. Good breakfast options.
Séjour de 3 nuits en août 2023

6/10 Satisfaisant

Carolyn

Les points forts : Propreté, personnel et service, équipements
We were very disappointed that we could not stay in the room type that we chose because we have a pet. It was more expensive than the “pet” room that we were given and they were not going to be able to change the price because we reserved it online. Expedia did not have any information about the designated pet rooms in the description. These problems were caused by Expedia.
Séjour de 1 nuit en août 2023

6/10 Satisfaisant

Larry

Séjour de 1 nuit en août 2023

8/10 Bien

Freddie

Voyage en famille
Séjour de 1 nuit en août 2023
Réponse de Anna le 28 août 2023
Thank you

10/10 Excellent

Todd

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023
Réponse de Anna le 5 août 2023
Thank you very much for your feedback.IT is important to us

10/10 Excellent

Paul

Séjour de 1 nuit en juillet 2023
Réponse de Anna le 11 août 2023
Thank you for staying with us.

6/10 Satisfaisant

Paula

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en juillet 2023

8/10 Bien

Steven

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2023

10/10 Excellent

Mollie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Assistant Manager was great!
Shmera (not sure spelling is accurate - she's the assistant manager) was great during our stay. Unfortunately, we were there for a funeral and she was incredibly accommodating for our group. Our family even sent her flowers because she was so kind.
Séjour de 1 nuit en juillet 2023
Réponse de Anna le 28 août 2023
Thank you

8/10 Bien

Steve

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was clean and there wasn't anything I didn't like
Séjour de 1 nuit en juillet 2023

8/10 Bien

James

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2023

6/10 Satisfaisant

Jennifer

Les points faibles : Personnel et service
Séjour de 1 nuit en juillet 2023

8/10 Bien

Kecia

Voyage en couple
Bed was comfortable. Property is a bit older but staff were very nice and accommodating. For the price, it was nice stay for just an over night need.
Séjour de 1 nuit en juillet 2023

2/10 Horrible

Stephanie

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
When I pulled up to the property, mattresses and trash were thrown outside the front door. At first, I thought that couldn't be the front door, so I drove around a bit. Nope, it was. That should have been indication enough that this wouldn't be where I wanted to stay, but I had booked the room, so I went in. Check-in was fine, and I went to my room. At first, I thought it would be okay, a bit dated, but the room was big, so I decided to stick it out. That is until I went near the bed and found a bug in the bed! That was it. I called another hotel to book a room. When I went to tell the front desk I was leaving, about six people were trying to check in. The front desk person looked at me, frustrated, and declared she couldn't help me. I said I would wait, but she continued to stare at me as if she wanted me to tell her. So I told her I couldn't stay here. She asked why in a gruff tone, and I told her, looking at all the people waiting, I don't think you want me telling you now. She continued to look at me, and I told her - a bug in my bed! She told me she couldn't do anything and to call the manager in the morning. So, I left. And in the morning, I called the manager, who didn't apologize but told me she had someone come out, and it wasn't bed bugs. Great! Glad to hear that, but I want my money back. After a 5-minute conversation of excuses, She told me they credited my account last night. I would have led with that! It was a horrible experience!
Séjour de 2 nuits en juin 2023
Réponse de Anna le 1 juil. 2023
WE are sorry for the experience that you had

10/10 Excellent

THI THANH TRONG

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The hotel is located in the central area, easy to visit on foot. The hotel is quiet, the room is cleaned every day.
Séjour de 3 nuits en juin 2023
Réponse de Anna le 29 juin 2023
Thank you very much for your feedback it is very important to us.

6/10 Satisfaisant

Margie

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
7
The hotel was comfortable and clean! The front desk lady was a little rude! When I rang the bell at the front desk a second time because I didn’t hear a response she actually pulled the bell away so not to be used!
Séjour de 1 nuit en juin 2023
Réponse de Anna le 1 juil. 2023
I am very sorry that you had bad experience I personally apologize for that