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Avis sur Best Western Naperville Inn

2.5 out of 5
Best Western Naperville Inn
1617 Naperville Wheaton Rd, Naperville, IL

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 463 avis sur 1003." "
Note des voyageurs de 8 (Bien), d’après 318 avis sur 1003." "
Note des voyageurs de 6 (Satisfaisant), d’après 98 avis sur 1003." "
Note des voyageurs de 4 (Médiocre), d’après 55 avis sur 1003." "
Note des voyageurs de 2 (Horrible), d’après 69 avis sur 1003." "

8,4/10

Propreté

8,6/10

Personnel et service

8,0/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

6/10 Satisfaisant

FADHL

Voyage d’affaires
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en mars 2022
Réponse de MK le 19 mars 2022
we are sorry we did not meet your expectations. Please let us know how we can improve. We hope you give us another try in the future.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en août 2019
Réponse de jp le 16 août 2019
Thank you for your review. We appreciate your business and hope hat you will be back soon.

4/10 Médiocre

Argjent, MERRILL

Les points faibles : Personnel et service
When I got there, they couldn't locate my reservation. I had to wait 45 minutes just to check in, and they even forced me to call customer service at Expedia because they didn't have a reservation for me.
Séjour de 1 nuit en mars 2023
Réponse de VJ le 2 mai 2024
Thank you for your review. I apologize for not exceeding your expectations. I hope you will give us another chance to serve you in the future!!

10/10 Excellent

Eric

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a nice little hotel. I enjoyed the free breakfast in the morning. The rooms were clean and I could walk to restaurants near by in the evening. Great staff and very helpful with directions in the area.
Séjour de 1 nuit en avril 2024
Réponse de VJ le 1 mai 2024
Thank you for your review. We are glad you had a good stay and hope to see you again soon.

8/10 Bien

Ravshan

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Good enough but old
Séjour de 1 nuit en avril 2024
Réponse de Jp le 29 avr. 2024
Thank you for your review. We are glad you had a good stay and hope to see you again soon.

4/10 Médiocre

John

Les points forts : Personnel et service
Les points faibles : Propreté
Séjour de 4 nuits en avril 2024
Réponse de Jp le 28 avr. 2024
Thank you for your review. I apologize for not exceeding your expectations. I hope you will give us another chance when you are back in town again.

8/10 Bien

Steven

Les points forts : Propreté et personnel et service
Séjour de 5 nuits en avril 2024
Réponse de jp le 26 avr. 2024
Thank you for your review. We appreciate that you had a great stay and hope to see you again soon.

10/10 Excellent

Brett, Williamsburg

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing place to stay, staff was very welcoming and helpful. Greets restaurants and brewery very close. We will be back!
Séjour de 3 nuits en avril 2024
Réponse de Jp le 25 avr. 2024
Thank you for your fantastic review! We're delighted to hear that you enjoyed your stay with us and found our staff welcoming and helpful. It's great to know that our convenient location near restaurants and a brewery added to your experience. We can't wait to welcome you back again soon!

8/10 Bien

Damon

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean rooms, great location, plenty of parking, and the staff was friendly, couldn’t ask for more would definitely stay again.
Séjour de 1 nuit en avril 2024
Réponse de Jp le 21 avr. 2024
Thank you for your review! We are so glad you had a great stay. We hope to see you again soon.

6/10 Satisfaisant

Robert

Voyage d’affaires
Not a fan of their half pillows, tv screen settings are way off hard to watch
Séjour de 1 nuit en avril 2024
Réponse de FD le 20 avr. 2024
I am so sorry we did not meet your expectations and apologize for any inconvenience. I hope you will give us another chance to serve you.

8/10 Bien

John, Goleta

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Older neighborhood. Restaurants and fast food available.
Séjour de 1 nuit en avril 2024
Réponse de jp le 18 avr. 2024
Thank you for your review. We appreciate your feedback. We are glad you had a good stay. We hope to see you again soon.

10/10 Excellent

Javier

It’s ok for the price
Séjour de 1 nuit en avril 2024
Réponse de Silvia G le 14 avr. 2024
Thank you for your review Javier. Please let us know when your back in town !

8/10 Bien

Gerardo

Voyage d’affaires, Voyage en couple
Les points forts : Propreté
The service is fine, only there were not enough towels in the bathroom
Séjour de 1 nuit en avril 2024
Réponse de jp le 7 avr. 2024
Thank you for your review. We appreciate you had a good stay and hope to see you again soon.

10/10 Excellent

Luis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Silvia G le 7 avr. 2024
Thank you for your review, please come visit us again soon!

10/10 Excellent

Doug

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent Value
Séjour de 1 nuit en mars 2024
Réponse de jp le 29 mars 2024
Hello,Thank you for your review. We are so glad you had a good stay and enjoyed the value you received. We look forward to seeing you back again.

10/10 Excellent

Jasreman

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Superb stay with hospitable staff and amenities.
Séjour de 4 nuits en mars 2024
Réponse de jp le 27 mars 2024
Thank you for your review. We are so happy you had a wonderful stay. Our staff always want to exceed our guests expectations and we are glad we did.

8/10 Bien

Michael

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
The desk staff was extremely friendly and responded promptly to our concerns about some odors in our room. Maids addressed the problem. Very good breakfast in the morning.
Séjour de 2 nuits en mars 2024
Réponse de Jp le 9 mars 2024
Thank you for your review! We are glad you had a good stay and we addressed any concerns! Hope to see you again soon.

10/10 Excellent

Juliet

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Silvia G le 10 mars 2024
Thank you for your review, We hope to see you soon once again!

10/10 Excellent

Fernanda

Séjour de 2 nuits en février 2024
Réponse de jp le 27 mars 2024
Thank you for review. We are glad we provided a great stay. We hope to see you again soon.

10/10 Excellent

Barbara

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenient location Watch right turn lane that is infront of motel off busy highway
Séjour de 1 nuit en février 2024
Réponse de VJ le 5 mars 2024
Thank you for your review! We appreciate your business and hope to see you again soon.

10/10 Excellent

Susan

Séjour de 3 nuits en janvier 2024
Réponse de VJ le 29 févr. 2024
Thank you for your review! We appreciate your business and hope to see you again soon.

6/10 Satisfaisant

Larry

Voyage en couple
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
I was in a non-smoking room but smoke from the smoking rooms permeated into my room. I might just as well have gotten a smoking room.
Séjour de 1 nuit en février 2024
Réponse de jp le 20 févr. 2024
Thank you for your review. We apologize for any inconvenience and hope you will give us another chance to serve you.

10/10 Excellent

carnegia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent services and I would recommend it to anyone
Séjour de 5 nuits en janvier 2024
Réponse de Silvia G le 4 févr. 2024
Thank you! for your feed back, we hope to see you very soon!

10/10 Excellent

Shannon

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I am a picky person with cleanliness so a few little things about the floor (maybe came off the mop), but otherwise it was really clean.
Séjour de 1 nuit en février 2024
Réponse de Silvia G le 4 févr. 2024
Thank you! for your feed back, we will use this information for future guest accommodation's hope to host you soon once again in the near future!

10/10 Excellent

carnegia

Voyage en famille
Excellent services and professional support
Séjour de 4 nuits en janvier 2024
Réponse de VJ le 30 janv. 2024
Thank you for your review. We appreciate your business and hope to see you again soon.

10/10 Excellent

Max, chicago

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice and clean
Séjour de 1 nuit en janvier 2024
Réponse de VJ le 29 janv. 2024
Thank you for your review. We appreciate your business and hope to see you again soon.

6/10 Satisfaisant

Justin

Voyage d’affaires
Les points forts : Personnel et service
My room smelled like a chlorine-soaked towel had been left in it.
Séjour de 2 nuits en janvier 2024
Réponse de VJ le 29 janv. 2024
Thank you for your review. We appreciate any feedback, so we can improve. I hope you will give us another chance to serve you.

10/10 Excellent

Jennifer

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Good value
Friendly staff, clean and comfortable rooms. Dated bathrooms, but clean and good water pressure so not really concerned about the dated appearance. Good value overall.
Séjour de 1 nuit en janvier 2024
Réponse de Silvia G le 27 janv. 2024
Thank you for your review, Please let us know when your back in town.

10/10 Excellent

YUSEI

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
スタッフが素晴らしい
Séjour de 1 nuit en janvier 2024
Réponse de Silvia G le 23 janv. 2024
Thank you for staying at the bestwestern! we hope to welcome you back on a future stay!

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de jp le 22 janv. 2024
Thank you for your review. We appreciate your business and hope to see you again soon.

8/10 Bien

Thomas

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was courteous and helpful. I appreciated that the equipment in the fitness center worked well. Thank you!
Séjour de 2 nuits en janvier 2024
Réponse de Jp le 21 janv. 2024
Thank you for your review! We appreciate the kind words about the staff. We always aim to exceed our guest expectations with providing amazing service. We hope to see you again soon.

4/10 Médiocre

Brandon

Séjour de 1 nuit en janvier 2024
Réponse de Jp le 8 févr. 2024
Thank you for your review! Please let us know what we could have done better, your feedback is important to us. I hope you will give us another chance to serve you next time.

4/10 Médiocre

Tenele

Voyage en famille
Les points faibles : Propreté et personnel et service
My first room smelled terribly of mildew or something. I found the source was concentrated on one of the beds sheets. The heater when it came on would screech. I went and was told to turn the heater off and turn it on again and she couldn’t tell me that that would resolve it permanently. She also said she could give me new sheets. They did not apologize or offer me a different room. When asked they did move me. When they moved me the second room did not have a smell but both beds squeeked anytime you moved and I noticed the next day that the remote was filthy with what I assume was food.
Séjour de 3 nuits en janvier 2024
Réponse de jp le 17 janv. 2024
Thank you for your review. We apologize for not exceeding your guest expectations. I take all complaints seriously and will be re training and speaking to my staff about your feedback. I hope you will give us another chance to serve you.

10/10 Excellent

Avory

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I loved the breakfast and the staff were excellent! Thank you
Séjour de 1 nuit en janvier 2024
Réponse de Silvia G le 14 janv. 2024
Thank you for reviewing our Bestwestern hotel inregards to your recent stay at our property. Your business is very important to us and we value your feedback.We hope to see you soon!

10/10 Excellent

Diane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Didn't shovel snow by the entrance well. I fell front of doors while coming in.
Séjour de 1 nuit en janvier 2024
Réponse de Jp le 16 janv. 2024
Thank you for your review! Our parking lot and sidewalks are shoveled and salted during the snow season, through a private contractor. This crew has been shoveling and salting all weekend, plus our own staff salt and shovel too during the day. I apologize for any inconvenience, in case they were not able to get to it when it was snowing. I hope to see you again soon.

10/10 Excellent

Susan

Nervous about ice in parking lot in the morning. Turns out there was no ice, just water!
Séjour de 1 nuit en janvier 2024
Réponse de Jp le 13 janv. 2024
Thank you for your review. We appreciate your concern. We have a contract for snow plowing and salting, and they do a great job. Be safe.

10/10 Excellent

LaDonna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hotel was quiet and I felt safe.
Séjour de 1 nuit en janvier 2024
Réponse de VJ le 11 janv. 2024
Thank you for your review. We are glad you had a good stay. We hope to see you again soon.

8/10 Bien

Roberto

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de VJ le 8 janv. 2024
Thank you for your review. We are glad you had a good stay. We hope to see you again soon.

6/10 Satisfaisant

Breanna

Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Silvia G le 8 janv. 2024
THANKS FOR STAYING WITH US, HOPE YOU ENJOYED YOUR STAY.

10/10 Excellent

Al

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
🇺🇸👍
Séjour de 1 nuit en décembre 2023
Réponse de Silvia G le 8 janv. 2024
THANKS FOR STAYING WITH US, HOPE YOU ENJOYED YOUR STAY.

10/10 Excellent

Kyshia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Jp le 8 janv. 2024
Thank you for your review! We are so glad you had a great stay. We hope to see you again soon.

8/10 Bien

Nerry

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en décembre 2023
Réponse de VJ le 28 déc. 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Bien

Teresa

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was clean which is key for me and at a reasonable cost! The bed is a little hard for my taste but the pillows are great. Great water pressure and lots of hot water. Breakfast had plenty of choices and the staff kept all items well stocked. I took a star off because the tv service is not great. Not HD and no program guide. I’ve stayed here before and will again.
Séjour de 4 nuits en décembre 2023
Réponse de jp le 27 déc. 2023
Thank you for your review. We are so happy you had a good stay. The program guide is printed in our guest directory located in the room. We hope to see you again soon.

8/10 Bien

Teresa

Séjour de 3 nuits en décembre 2023
Réponse de jp le 28 déc. 2023
Thank you for your review. We are glad you had a good stay. We hope to see you again soon.

10/10 Excellent

Aghia, Memphis

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en décembre 2023
Réponse de VJ le 26 déc. 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Destiny

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de VJ le 25 déc. 2023
Thanks for staying with us. We appreciate your feedback!

4/10 Médiocre

Judith

Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
It’s OK if you really want just beer bones no frills you ask when you want your room to be cleaned and just a place to sleep it’s fine. The beds are comfortable but definitely no frills. Reasonable priced.
Séjour de 8 nuits en décembre 2023
Réponse de VJ le 25 déc. 2023
I apologize for not exceeding your expectations. Please let us know in future what we could have done better to make you stay more enjoyable. We hope you will give us another chance to serve you.

10/10 Excellent

Charles

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My husband and I did a quick trip to Naperville for my bday and reserved a whirlpool suite. The room was clean and the tub worked fine. The hotel lobby and all areas we saw were clean and in good shape. Staff was all friendly and the breakfast wa ls surprisingly good for a free breakfast. Chicken sausage patties, scrambled eggs, potatoes, biscuits and gravy as well the usual items.
Séjour de 1 nuit en décembre 2023
Réponse de VJ le 22 déc. 2023
Thank you for your review. We look forward to seeing you again soon.

10/10 Excellent

Sohan

Séjour de 1 nuit en décembre 2023
Réponse de VJ le 22 déc. 2023
Thank you for your review. We look forward to seeing you again soon.

4/10 Médiocre

August19872003

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Booked a Jacuzzi room and the seal on the door was not there so light and cold air was coming thru all night long. The Jacuzzi did not work so that was a bummer, toilet leaked and had condensation on the toilet and there was water on the ground.
Séjour de 1 nuit en décembre 2023
Réponse de VJ le 18 déc. 2023
I apologize for the inconvenience. We are working to fix any issues. I hope you will give us another chance to serve you.