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Avis sur EverSpring Inn & Suites

2.5 out of 5
EverSpring Inn & Suites
2401 A Ave West, Oskaloosa, IA

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 203 avis sur 465." "
Note des voyageurs de 8 (Bien), d’après 159 avis sur 465." "
Note des voyageurs de 6 (Satisfaisant), d’après 57 avis sur 465." "
Note des voyageurs de 4 (Médiocre), d’après 32 avis sur 465." "
Note des voyageurs de 2 (Horrible), d’après 14 avis sur 465." "

8,6/10

Propreté

8,8/10

Personnel et service

7,2/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

8/10 Bien

Jennifer

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Easy check in and breakfast staff was great with accommodating for my daughter's egg allergy. Room was clean except I believe they just painted as our room smelled like fresh paint 😞 and we had a baby with us. Room had a Roku which was nice for the kids.
Séjour de 1 nuit en mai 2024
Réponse de Gena le 27 mai 2024
Thank you for the review and I apologize for the upgrades to the room and the mistake made for putting you guys in that room.

8/10 Bien

Jennifer

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Looks like the newly renovated the rooms. There were a few spots in the bathroom that could use some renovations still. The pool and hot tub were clean. Breakfast wasn't terrible. Beds were comfy.
Séjour de 1 nuit en mai 2024
Réponse de Gena le 27 mai 2024
Thank you for the review. The bathrooms are next on our list to renovate

10/10 Excellent

Karol

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Gena le 20 mai 2024
Thank you for your review

4/10 Médiocre

Colleen

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Closeness to Tulip Festival For the price We expected a much better breakfast. The staff did not keep it supplied, sausage meat tasted cheap cardboard, eggs were not the best, fresh yogurt with granola would be great. Also we expected bed to be made and new towels on the second day, we were not told that would not occur.
Séjour de 2 nuits en mai 2024
Réponse de Gena le 7 mai 2024
We were under staffed in housekeeping. A canary message was sent to your phone letting you know to come to the desk if services were needed. Having 55 rooms full of people and one person in breakfast is a lot for any person. I do apologize for the breakfast running low. We refilled it 10 times from 6-9. Food takes time to cook. Thank you for understanding and we look forward to seeing you on your next stay.

10/10 Excellent

Michelle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Gena le 6 mai 2024
Thank you for your review

4/10 Médiocre

Patricia

Voyage en groupe
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
The toilets did not work in the room except for a few times while we were there. And management was able to fix them. It was a horrible experience we had to walk all the way 800 feet down the hall to use the bathrooms. And the phones didn’t work in the room either. it was not a good experience at all
Séjour de 2 nuits en mai 2024
Réponse de Gena le 5 mai 2024
I apologize about the toilet situation. This issue has been fixed. Thank you for choosing Everspring Inn & Suites

6/10 Satisfaisant

Joan

Voyage en famille
Les points forts : Personnel et service
Our handicap room was on the second floor and there is no elevator in the hotel. My husband can’t do the steps. They did change us to a regular room on first floor that had a bad odor as soon as you walked in the door.
Séjour de 2 nuits en avril 2024
Réponse de Gena le 5 mai 2024
Thank you for your review and I will look into the situation with the smell in the room. Thank you for choosing EverSpring Inn & Suites

8/10 Bien

Pamela

Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I stayed at this property about a year ago and was disappointed in its deteriation. It seems that improvements have been made and cleanliness and overall feel has improved. Thank you.
Séjour de 1 nuit en avril 2024
Réponse de Gena le 2 mai 2024
I am confused by the statement. If you noticed improvements and standards have been raised then how is it declining? As always thank you for staying at Everspring Inn & Suites

10/10 Excellent

Jennifer

Séjour de 1 nuit en avril 2024
Réponse de Gena le 20 mai 2024
Thank you for your review Jennifer

10/10 Excellent

Sheila

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent customer service
Séjour de 1 nuit en avril 2024
Réponse de Gena le 27 avr. 2024
Thank you so much for your review

6/10 Satisfaisant

David

Séjour de 1 nuit en avril 2024
Réponse de Gena le 6 mai 2024
Thank you for your review

10/10 Excellent

Delphio

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Gena le 28 févr. 2024
Thank you for your review

8/10 Bien

Connor

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
Breakfast was good. Seemed like there wasn’t a rush to get the pool fixed.
Séjour de 3 nuits en janvier 2024
Réponse de Gena le 27 janv. 2024
We've been working hard to get the pool open and should be opening up today. Thank you for staying with EverSpring Inn and Suites. We look forward to seeing you again soon.

10/10 Excellent

Doug

Les points forts : Équipements
Réponse de Gena le 18 févr. 2024
Thank you for your review

4/10 Médiocre

tyler

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Katrina le 20 févr. 2024
Thank you for your review. I apologize for any issues you had and I hope your next stay will be better.

8/10 Bien

Dwight

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Gena le 9 déc. 2023
Thank you for your review. We look forward to seeing you again soon

8/10 Bien

Jerome

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It is convenient to for my trips north when I visit family. I have stayed there several times in the past several years.
Séjour de 1 nuit en novembre 2023
Réponse de Gena le 28 nov. 2023
Thank you Jerome for your review. Hope to see you again soon.

10/10 Excellent

clifford

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and breakfast was good. Grandson enjoyed the pool.
Séjour de 2 nuits en novembre 2023
Réponse de Gena le 28 nov. 2023
Thank you for your review. We look forward to seeing again soon

8/10 Bien

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good plave to stay
My room was good... my friends room.. was ok definitley not the same for both rooms as shown online. Overall id say a good place to stay
Séjour de 1 nuit en octobre 2023
Réponse de Gena le 29 oct. 2023
Thank you for your review

10/10 Excellent

Jim

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Always stay here when in town.
Séjour de 2 nuits en octobre 2023
Réponse de Gena le 29 oct. 2023
Thank you for your review

10/10 Excellent

Diana

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great property, clean comfortable rooms. Staff is excellent. No elevator
Séjour de 1 nuit en octobre 2023
Réponse de Gena le 20 oct. 2023
Thank you for your review. We hope to see you again soon!

10/10 Excellent

Bobby

Séjour de 1 nuit en octobre 2023
Réponse de Katrina le 5 nov. 2023
Thank you for your review!

4/10 Médiocre

Daniel

Voyage d’affaires
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Last resort hotel
The room smelt musky, the bathroom had multiple centipedes a night, the bathtub either needed replaced or deep bleach cleaning, and the bed had springs broken which made it uncomfortable.
Séjour de 4 nuits en octobre 2023
Réponse de Gena Butler le 10 oct. 2023
Thank you for your review and our exterminator has already been to spray the hotel. I have informed the the housekeeping manager of your issues with the smell in your room. We are currently taking measurements of the beds for replacement. We value your business and hope you will return to see our improvements.

8/10 Bien

Beth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de Jessica le 9 oct. 2023
Thank you for your feedback, we appreciate your response. All the appropriate parties will be notified of your comments. We hope to see you again soon, have a wonderful day.EverSpring Staff

6/10 Satisfaisant

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Some opportunities for improvement
I was disappointed with my stay. The service was fine. When I got into my room one of the lamps did not work, the bathroom door did not close all the way, and there was an inch gap with the entry door and the wall leaving a space for the hallway light to come in. All of these together made it uncomfortable to feel safe as a single traveler.
Séjour de 1 nuit en septembre 2023
Réponse de Gena le 6 oct. 2023
Thank you for your review.

2/10 Horrible

Paula, Waunakee

Voyage en couple
Location was good, property was not. Would never stay there again. Hvac did not work properly, phone light kept coming on in the middle of the night, bed was super soft, too much so for our liking. Place smelled like animals. Middle of bed frame had a piece that sticks out, and smashed into my leg.
Séjour de 1 nuit en octobre 2023
Réponse de Jessica le 3 oct. 2023
Thank you for taking the time fill out our survey, like we discussed this morning about the A/C unit if we would have known about it sooner we could have moved your room, again I'm sorry you hurt urself on the bedframe, we did get that pushed back into place. We are a pet friendly hotel and have serval people who stay with us that bring in their pets everyday, we shall try harder to make sure there is no lingering pet smell I do apologize about that as well. I can not do to much about the beds being to soft for you, we usually get praised on how nice and comfortable the beds are, so we obligated by corporate to only have the one kind. If you were so unpleased with your stay I would have loved to have known all this at check out when we spoke about the A/C and the phone, you had not expressed you were that unpleased, but again I do apologize about everything that went wrong for you and I do hope you will consider us for your next stay so that we may prove that our standards are very much accommodating to your needs and expectations. I sincerely hope you have a wonderful day.

10/10 Excellent

lee

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good night stay
It was good stay. Hotel bed and bathroom were clean. Check in was easy and next to a Walmart. We were there to watch a college football game.
Séjour de 1 nuit en septembre 2023
Réponse de Jessica le 3 oct. 2023
Thank you for your feedback it is appreciated, we hope to see you again soon. Have a wonderful day.

8/10 Bien

Debra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023
Réponse de Jessica le 3 oct. 2023
Thank you for taking the time to respond to our survey, we appreciate your feedback and will let all staff know of any concerns. We hope to accommodate you in your next stay. Have a wonderful day.

10/10 Excellent

Amber

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Gena le 29 oct. 2023
Thank you for your review

10/10 Excellent

Darla

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Might put a sign on the plastic utensil box. Had to point it out to several other guests! We slept well and the shower was perfect!
Séjour de 1 nuit en septembre 2023
Réponse de Gena le 18 sept. 2023
Thank you for your review. We look forward to seeing you again soon.

10/10 Excellent

Dan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Top Notch
Great experience! Great hotel! Very clean and had by far the best breakfast I have had I any hotel. I look forward to staying there again each year. I won't stay anywhere else.
Séjour de 2 nuits en septembre 2023
Réponse de Gena le 18 sept. 2023
Thank you for your review. We look forward to seeing you again.

10/10 Excellent

Yessenia

Séjour de 1 nuit en septembre 2023
Réponse de Gena le 11 sept. 2023
Thank you for your review

10/10 Excellent

Elizabeth

Séjour de 1 nuit en septembre 2023
Réponse de Gena le 26 sept. 2023
Thank you for your review

10/10 Excellent

Meghan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023
Réponse de Gena le 26 août 2023
Thank you for your review

10/10 Excellent

Theresa

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Definitely would stay again!
Staff was great! Even when short staffed they had a positive attitude!!
Séjour de 5 nuits en août 2023
Réponse de Gena le 23 août 2023
Thank you for your review

8/10 Bien

Richard

Les points forts : Propreté, personnel et service, confort de la chambre
Good overall, with exceptions
Room was clean, with new carpet, but had a vinegar cleaning solution smell, sprayed in room to kill any mold. Bathroom did not vent at all. Desk clerk said that was a problem in that particular room. Overall stay was good.
Séjour de 4 nuits en août 2023
Réponse de Gena le 23 août 2023
Thank you for your review

8/10 Bien

Jawad

Voyage en famille, Voyage d’affaires
Les points forts : Personnel et service
Shades were ripped. Area in bathroom looked rusted. It was a good place for night sleep, but things detracted from the stay.
Séjour de 1 nuit en août 2023
Réponse de Gena le 21 août 2023
We are currently working on upgrading all window treatments!

4/10 Médiocre

Mandy

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en août 2023
Réponse de Gena le 22 août 2023
Thank you for your review

10/10 Excellent

Karen

Séjour de 1 nuit en août 2023
Réponse de Gena le 11 sept. 2023
Thank you for your review

10/10 Excellent

Dave

Séjour de 1 nuit en août 2023
Réponse de Jessica le 28 août 2023
Thank you for your response we appreciate you for taking the time to fill out our surveys. We hope to see you again for your future stays.

10/10 Excellent

Shalako

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything went well & it was close to William Penn University.
Séjour de 1 nuit en août 2023
Réponse de Jessica le 14 août 2023
Thank you for your feedback, we are happy to hear you enjoyed your experience. We hope you have a wonderful day.

10/10 Excellent

ANN

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Staff were kind and helpful. Good breakfast. Rooms clean.
Séjour de 2 nuits en août 2023
Réponse de Jessica le 7 août 2023
Thank you for your response we apricate all the feedback. We hope you have a wonderful day.

6/10 Satisfaisant

Voyageur vérifié

Voyage d’affaires
Séjour de 1 nuit en juillet 2023
Réponse de Gena le 31 juil. 2023
Thank you for your review

8/10 Bien

Christine

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2023
Réponse de Gena le 31 juil. 2023
Thank you for your review

10/10 Excellent

Neil

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The little inn that could
Everspring takes good care of their property, and I would rank them with other hotels that I've paid twice to three times as much for. I will book a room there pretty much every time I am in Oskaloosa.
Séjour de 1 nuit en juillet 2023
Réponse de Gena Butler le 24 juil. 2023
Thank you for your review.

8/10 Bien

Heidi

Voyage en famille
The bed was comfortable and the room was clean. We also enjoyed the breakfast options of eggs, biscuits and gravy, pancakes, assorted breads, cereals, bacon or sausage,…. The place shows signs of aging but overall it was a pleasant stay.
Séjour de 2 nuits en juillet 2023
Réponse de Jessica le 13 juil. 2023
Thank you for taking the time to fill out a review. Your feedback will be shared with the appropriate departments. We are in the process of updating furniture and such and would love to have you come back in the future to see. We hope you have a wonderful day and hope to see you again.

6/10 Satisfaisant

Jean Ann

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The first room we were assigned to did not smell fresh, possibly a urine smell. The staff was very accommodating to give us a different room. The room we stayed in needed some care: broken window shade, air conditioning unit vents broken, bathroom floor tiles and grout cracked, broken, bathroom mirror edging cracked, toilet seat loose, etc. These may seem like small things, but it makes a difference in how one views the accommodations overall. The bed and bedding were fine. The continental breakfast was adequate if you like pancakes, eggs, and such in the hot breakfast offerings, but there were only two oranges in the fruit basket, no apples, bananas, or other fruit was available. Otherwise the dining area was clean and orderly.
Séjour de 1 nuit en juillet 2023
Réponse de Jessica le 13 juil. 2023
Thank you for taking the time to fill out a review. I apologize for all the little things that we are trying to get fixed, this is a small hotel and we are in the process of getting everything up to date and new, fixing all rooms just takes a little more time. I hope that we can accommodate your stay again in the future and show you all the improvement's we are in the process of fixing. We hope you have a wonderful day and hope to see you again soon.

8/10 Bien

JD and Denise

Séjour de 1 nuit en juillet 2023
Réponse de Gena le 1 sept. 2023
Thank you for your review

10/10 Excellent

Jeffrey

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff for our entire stay was very friendly, courteous, and helpful. Will not stay at another hotel when my wife and I are back in the area.
Séjour de 7 nuits en juin 2023
Réponse de Jessica le 9 juil. 2023
Thank you so much for choosing EverSpring Inn and Suites. We are very happy to hear you had a great experience, we strive for the best. We would love to accommodate your next stay here in Oskaloosa, reach out at any time. Have a wonderful day.

10/10 Excellent

steven

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Easy on and off the highway. Short walk to Walmart.
Séjour de 1 nuit en juillet 2023
Réponse de Gena le 6 juil. 2023
Thank you for your review. We hope to see you again soon.