Avis sur Westgate Towers Resort
Westgate Towers Resort
7600 W Irlo Bronson Memorial Hwy, Kissimmee, FL
Avis
8,4
Très bien
8,8/10
Propreté
8,6/10
Personnel et service
8,6/10
Équipements
8,6/10
Infrastructures et conditions de l’hébergement
8,4/10
Écoresponsabilité
Avis
9 févr. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2022
8/10 Bien
Voyageur vérifié
28 févr. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 3 nuits en février 2020
Réponse de Westgate Resorts le 2 mars 2020
Thank you for rating the Westgate Towers Resort. We are glad you enjoyed your time with us, and we invite you to visit again soon!
Sincerely,
Trina
10/10 Excellent
Voyageur vérifié
Voyage en famille
22 févr. 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en février 2020
Réponse de Westgate Resorts le 26 févr. 2020
Thank you for the great comments about our resort! We appreciate your feedback and we hope to see you again soon!
Kind regards,
Lulu
8/10 Bien
Voyageur vérifié
Voyage en couple
20 mars 2019
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 7 nuits en mars 2019
Réponse de Westgate Customer Care le 21 mars 2019
Dear Guest,
Thank you for visiting us and sharing your detailed feedback about your experience. While we are pleased to hear that you enjoyed several aspects of our property, we are disappointed to learn that you may not have received an adequate level of service during your stay. It is never our intention to inconvenience our guests in anyway and our corporate management will review the issues that occurred with your reservation so that we may properly assist future guests. As we currently are in the process of renovating several of our units and facilities we hope to have another chance to welcome you back in future and deliver a more satisfying experience for you.
Regards,
Kai
6/10 Satisfaisant
Voyageur vérifié
22 févr. 2019
Les points faibles : Personnel et service
Voyageur vérifié
Séjour de 3 nuits en février 2019
Réponse de Westgate Customer Care le 9 avr. 2019
Thank you for taking a moment to rate your experience. We do hope you enjoyed some aspects of your vacation, and we hope to offer you a future vacation which fully exceeds your expectations.
Regards,
Rachel
10/10 Excellent
Cecilia
Voyage en famille avec de jeunes enfants, Voyage en famille
24 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cecilia
Séjour de 1 nuit en mai 2024
10/10 Excellent
Hirdainath
Voyage en couple
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hirdainath
Séjour de 3 nuits en mai 2024
10/10 Excellent
Daniela
Voyage en famille
19 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Daniela
Séjour de 2 nuits en mai 2024
2/10 Horrible
David
Voyage en couple
19 mai 2024
Les points forts : Propreté
Les points faibles : Personnel et service
David
Séjour de 2 nuits en mai 2024
10/10 Excellent
Tracy
Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe
12 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tracy
Séjour de 4 nuits en mai 2024
10/10 Excellent
Ernesto
Voyage en famille
12 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Ernesto
Séjour de 2 nuits en mai 2024
10/10 Excellent
Antigone
Voyage en couple
12 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Antigone
Séjour de 3 nuits en mai 2024
8/10 Bien
larry
Voyage en groupe
5 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
larry
Séjour de 1 nuit en mai 2024
Réponse de Westgate Social Media Support le 8 mai 2024
We appreciate your 4-star rating and are glad to hear that you enjoyed your stay at Westgate Towers Resort. If there's anything we can do to make your next stay even better, please don't hesitate to let us know. Thank you for choosing to stay with us!Kind Regards, Social Media Support
6/10 Satisfaisant
Michelle
Voyage en famille
30 avr. 2024
Michelle
Séjour de 2 nuits en avril 2024
Réponse de Westgate Social Media Support le 8 mai 2024
We're sorry to hear about the noise and WiFi issues you experienced during your stay at the Westgate Towers Resort, Michelle. Your feedback is important to us, and we'll do our best to address these concerns for a better experience in the future. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay. Thank you for choosing Westgate Resorts.
8/10 Bien
Leanne
Voyage en famille
22 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Leanne
Séjour de 2 nuits en avril 2024
Réponse de Social Media Support le 15 mai 2024
Hi Leanne, We're delighted to hear that you loved your stay with us! We're sorry to hear about the inconvenience with the ants in your room. Thank you for your feedback, and we hope to welcome you back for another enjoyable stay soon!
10/10 Excellent
Lillian
Voyage en groupe
22 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lillian
Séjour de 2 nuits en avril 2024
Réponse de Social Media Support le 15 mai 2024
Hi Lillian, We're thrilled to hear you enjoyed your stay with us! It sounds like you made the most of our amenities and had a great time. We appreciate your kind words about our clean and safe property, as well as our well-appointed rooms. We hope to welcome you back soon for another wonderful stay!
8/10 Bien
Joshua
21 avr. 2024
Joshua
Séjour de 2 nuits en avril 2024
10/10 Excellent
Carlos
21 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Carlos
Séjour de 1 nuit en avril 2024
Réponse de Social Media Support le 15 mai 2024
Hi Carlos, We sincerely appreciate you taking the time to rate your experience with us, and we are glad it was fantastic! We hope to see you again at the Westgate Towers Resort very soon. Best Wishes,Social Media Support
6/10 Satisfaisant
Rana
Voyage en famille
20 avr. 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Rana
Séjour de 3 nuits en avril 2024
Réponse de Social Media Support le 15 mai 2024
Hi Rana, Thank you for taking a moment to rate your experience at the Westgate Towers Resort. We do hope you enjoyed some aspects of your vacation, and we hope to offer you a more exceptional stay in the future.Best Wishes,Social Media Support
10/10 Excellent
Tawanda
14 avr. 2024
Les points forts : Propreté
Tawanda
Séjour de 2 nuits en avril 2024
Réponse de Social Media Support le 15 mai 2024
Hi Tawanda, Thank you for your rating on the Westgate Towers Resort! We are glad to see your stay was excellent and we invite you to visit us again in the future. Best Wishes,Social Media Support
10/10 Excellent
Christian
Voyage en couple
11 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Christian
Séjour de 5 nuits en avril 2024
Réponse de Social Media Support le 15 mai 2024
Hi Christian, Thank you for your 5-star rating on the Westgate Towers Resort. We are thrilled to know you enjoyed a fantastic stay. We would love another opportunity to host you again. Best Wishes,Social Media Support
10/10 Excellent
Alvaro
8 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Alvaro
Séjour de 4 nuits en avril 2024
Réponse de Social Media Support le 15 mai 2024
Hi Alvaro, Thanks for visiting the Westgate Towers Resort ! We are so glad you had an incredible stay, and we look forward to hosting you again in the future. Best Wishes,Social Media Support
10/10 Excellent
Brandy
Voyage en famille, Voyage d’affaires
5 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brandy
Séjour de 2 nuits en février 2024
Réponse de Social Media Support le 15 mai 2024
Hi Brandy, Thank you for posting such a great review on the Westgate Towers Resort. We are thrilled to learn your time with us was splendid, and we look forward to welcoming you back soon!Best Wishes,Social Media Support
10/10 Excellent
Ruben Rivera
Voyage en famille
1 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ruben Rivera
Séjour de 5 nuits en mars 2024
Réponse de Social Media Support le 15 mai 2024
Hi Ruben, Thank you for sharing your experience with us. We are always pleased to hear when guests enjoyed their Westgate Towers Resort stay. We are happy you enjoyed your time with us and hope to see you again soon.Best Wishes,Social Media Support
10/10 Excellent
Magdaritza
Voyage en famille avec de jeunes enfants, Voyage avec des animaux de compagnie
31 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Magdaritza
Séjour de 2 nuits en mars 2024
Réponse de Social media support le 29 avr. 2024
Hi Magdaritza,There's no greater compliment than knowing our guests genuinely enjoy their time with us. We're delighted you love it here and chose to stay an extra day to soak up even more of the experience. We can't wait to continue providing you with beautiful memories during your extended stay!Kind regards,Social media support
10/10 Excellent
Lakia
Voyage en famille avec de jeunes enfants, Voyage en famille
31 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lakia
Séjour de 4 nuits en mars 2024
Réponse de Social media support le 29 avr. 2024
Hi Lakia,We're thrilled to hear that you had a wonderful stay! Here's to many more great experiences with us in the future. We can't wait to welcome you back again soon!Kind regards,Social media support
6/10 Satisfaisant
jeriel
27 mars 2024
jeriel
Séjour de 6 nuits en mars 2024
Réponse de Social media support le 29 avr. 2024
Hi Jeriel, thank you for taking the time to rate your visit. We would have loved to know more as we genuinely care about our guests' experience. We hope we will get the chance to make your next stay much better. Kind regards,Social media support
10/10 Excellent
Erica
22 mars 2024
Erica
Séjour de 2 nuits en mars 2024
Réponse de Social media support le 29 avr. 2024
Hi Erica,We're honored to have been your hosts. We can't wait to welcome you back!Kind regards,Social media support
10/10 Excellent
SILVIA, Novi
Voyage en groupe, Voyage d’affaires
21 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
SILVIA
Séjour de 2 nuits en mars 2024
Réponse de Social media support le 29 avr. 2024
Hi Silvia,Maintaining a clean environment is our top priority, and we're delighted you noticed. Our convenient location is designed to make your stay as enjoyable and hassle-free as possible. We hope to welcome you back for another beautiful experience soon!Kind regards,Social media support
10/10 Excellent
Nick
Voyage en couple
20 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nick
Réponse de Social media support le 29 avr. 2024
Hi Nick,We're thrilled to hear that you had a wonderful stay! Here's to many more great experiences with us in the future. We can't wait to welcome you back again soon!Kind regards,Social media support
10/10 Excellent
Kettelene k
19 mars 2024
Kettelene k
Séjour de 3 nuits en mars 2024
Réponse de Social media support le 29 avr. 2024
Hi Kettelene,Thank you for choosing Westgate Resorts. We can't wait to welcome you back!Kind regards,Social media support
8/10 Bien
Rachel
17 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rachel
Séjour de 2 nuits en février 2024
Réponse de Social media support le 29 avr. 2024
Hi Rachel,We strive to create a vibrant and self-contained community within our resort, offering everything you need for a comfortable and memorable stay. From amenities to activities, it's our pleasure to provide a seamless experience for our guests. Thank you for noticing, and we hope to welcome you back to our little city soon!Kind regards,Social media support
6/10 Satisfaisant
Donald
17 mars 2024
Donald
Séjour de 5 nuits en mars 2024
Réponse de Social media support le 30 avr. 2024
Hi Donald,We're genuinely sorry to hear about your experience. Your comfort and convenience are of the utmost importance to us, and we apologize for falling short of your expectations. Please accept our sincerest apologies for any inconvenience caused, and we hope for the opportunity to make it right during your next visit.Kind regards,Social media support
10/10 Excellent
Antigone
Voyage en groupe
12 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Antigone
Séjour de 3 nuits en mars 2024
Réponse de Social media support le 29 avr. 2024
Hi Antigone,Thank you for your kind words! We're delighted you enjoyed your stay with us and found our hotel in a great area. Maintaining cleanliness and providing excellent customer service are our top priorities, and we're thrilled you noticed. We hope to welcome you back again soon for another enjoyable experience!Kind regards,Social media support
8/10 Bien
Michael
Voyage en famille
12 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Michael
Séjour de 3 nuits en mars 2024
Réponse de Social media support le 29 avr. 2024
Hi Michael,We're thrilled you had a great experience and felt welcomed by our team. Your satisfaction is our top priority, and we're delighted that everyone was helpful during your stay. Thank you for choosing us, and we can't wait to welcome you back for another wonderful experience!Kind regards,Social media support
6/10 Satisfaisant
Nayeli
Voyage en famille avec de jeunes enfants
12 mars 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et équipements
Nayeli
Séjour de 5 nuits en mars 2024
Réponse de Social media support le 30 avr. 2024
Hi Nayeli,Thank you for sharing your experience with us. We're glad you found our rooms clean and the restrooms spacious. We're also pleased to hear that the staff member who assisted with your booking was extremely nice. However, we apologize for the inconvenience you experienced regarding the lack of daily cleaning and the challenges with obtaining fresh towels. Additionally, we apologize for any disturbance caused by thin walls and audible conversations. We appreciate your understanding and hope to have the opportunity to serve you in the future better. Kind regards,Social media support
8/10 Bien
Summer
11 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Summer
Séjour de 3 nuits en mars 2024
Réponse de Social media support le 29 avr. 2024
Hi Summer,Thank you for allowing us to be a part of your travel adventures! We hope to welcome you back again soon for another enjoyable experience!Kind regards,Social media support
2/10 Horrible
Ailec
11 mars 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Ailec
Séjour de 2 nuits en février 2024
8/10 Bien
Sheree
Voyage en couple
10 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sheree
Séjour de 2 nuits en mars 2024
Réponse de Social media support le 29 avr. 2024
Hi Sheree,We're thrilled to hear that you loved the jetted tub in your room! Providing fantastic value for our guests is important to us, and we're delighted that you found the room excellent for the price. Our property and amenities are designed to enhance your stay, and we're so glad you enjoyed them. Thank you for choosing us, and we can't wait to welcome you back for another fantastic experience!Kind regards,Social media support
8/10 Bien
Brian
8 mars 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Brian
Séjour de 1 nuit en mars 2024
Réponse de Social media support le 29 avr. 2024
Hi Brian,Thank you for allowing us to be a part of your travel adventures! We hope to welcome you back again soon for another enjoyable experience!Kind regards,Social media support
10/10 Excellent
Jan Marcos
7 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jan Marcos
Séjour de 6 nuits en février 2024
Réponse de Social media support le 29 avr. 2024
Hi Jan,Thank you for choosing Westgate Resorts. We can't wait to welcome you back!Kind regards,Social media support
10/10 Excellent
Dominic
4 mars 2024
Dominic
Séjour de 3 nuits en mars 2024
Réponse de Social media support le 29 avr. 2024
Hi Dominic,Thank you for choosing Westgate Resorts for your getaway. We look forward to welcoming you back soon!Kind regards,Social media support
10/10 Excellent
Carrie
4 mars 2024
Les points forts : Propreté et personnel et service
Carrie
Séjour de 2 nuits en mars 2024
Réponse de Social media support le 29 avr. 2024
Hi Carrie,Thank you for choosing Westgate Resorts for your getaway! We can't wait to welcome you back again soon!Kind regards,Social media support
10/10 Excellent
Adrienne
Voyage en famille
4 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Adrienne
Séjour de 1 nuit en mars 2024
Réponse de Social media support le 29 avr. 2024
Hi Adrienne,We're delighted that our staff provided you with excellent service and helpful information during your stay. It's lovely to know that your villa exceeded your expectations and that you enjoyed the great location, with plenty of restaurants within walking distance.We can't wait to welcome you back for another fantastic stay!Kind regards,Social media support
10/10 Excellent
Dominique
4 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dominique
Séjour de 1 nuit en mars 2024
Réponse de Social media support le 29 avr. 2024
Hi Dominique,Thank you for choosing us as your vacation destination. We hope to see you again!Kind regards,Social media support
10/10 Excellent
Amanda Brittany, Paynesville
Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
3 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amanda Brittany
Séjour de 6 nuits en février 2024
Réponse de Social media support le 29 avr. 2024
Hi Amanda,We're thrilled you enjoyed the convenience of a washer and dryer in your suite. While we don't have an on-site restaurant, we're glad you found plenty of dining options within walking distance. It's great that you appreciated our friendly staff, quiet atmosphere, and cleanliness.We're happy to be just a short drive away from Disney and other parks, and we can't wait to welcome you back for another memorable stay!Kind regards,Social media support
6/10 Satisfaisant
Cecilia
Voyage en couple
3 mars 2024
Les points forts : Personnel et service et équipements
Cecilia
Séjour de 2 nuits en mars 2024
Réponse de Social media support le 29 avr. 2024
Hi Cecilia,We apologize for the inconvenience and issues you experienced during your stay due to ongoing construction. Please accept our sincerest apologies, and we hope to have the opportunity to provide you with a more pleasant experience in the future.Kind regards,Social media support
10/10 Excellent
Pam
Voyage en famille
3 mars 2024
Pam
Séjour de 7 nuits en février 2024
Réponse de Social media support le 29 avr. 2024
Hi Pam,We're thrilled you enjoyed your stay and found our accommodations to your liking. Keeping our facilities clean and comfortable is our top priority, and we're delighted you had a pleasant experience. We're glad you loved the kitchen!We hope to welcome you back for another wonderful stay soon.Kind regards,Social media support
10/10 Excellent
Jason
2 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jason
Séjour de 2 nuits en février 2024
Réponse de Social media support le 29 avr. 2024
Hi Jason,Thank you for sharing your positive experience. We appreciate your feedback and hope to welcome you back soon.Kind regards,Social media support
2/10 Horrible
Tamano
Voyage en couple
1 mars 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Tamano
Séjour de 1 nuit en février 2024
Réponse de Social media support le 30 avr. 2024
Hi Tamano,We apologize for the inconvenience you experienced with the long wait time during check-in, especially at such an incredibly late hour. Your time is valuable, and we understand the frustration this may have caused. Thank you for bringing this to our attention, and we appreciate your patience.Kind regards,Social media support