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Avis sur Tru By Hilton Orlando Convention Center Area, FL

2.5 out of 5
Tru By Hilton Orlando Convention Center Area, FL
6461 Westwood Boulevard, Orlando, FL

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 1624 avis sur 2296." "
Note des voyageurs de 8 (Bien), d’après 398 avis sur 2296." "
Note des voyageurs de 6 (Satisfaisant), d’après 168 avis sur 2296." "
Note des voyageurs de 4 (Médiocre), d’après 48 avis sur 2296." "
Note des voyageurs de 2 (Horrible), d’après 58 avis sur 2296." "

9,4/10

Propreté

9,2/10

Personnel et service

9,2/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

9,2/10

Écoresponsabilité

Avis

4/10 Médiocre

amélie

Voyage d’affaires
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Au 4ieme etage, pas d’eau chaude, toute la semaine j’ai attendu environ 15min pour avoir de l’eau tiède. À mon arrivée les planchers n’étaient pas propre. Changement de serviette et ils ont fait la chambre après 4 jours, plancher toujours sale et ils n’ont pas remis de débarbouillette. On peut se rendre à pied au centre de congrès mais c’est creepy.
Séjour de 7 nuits en janvier 2024
Réponse de Ian Lloyd, Front Office Supervisor le 19 janv. 2024
Thank you Amelie for your feedback. We are Tru-ly sorry to hear you did not have a good experience at our property during your recent stay with us. We will pass your feedback to the housekeeping and maintenance staff to help improve our services.

6/10 Satisfaisant

cedric

Voyage en famille
Les points forts : Personnel et service
Séjour de 1 nuit en décembre 2023
Réponse de LaKayla, Front Desk le 2 janv. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Nathalie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent!
Séjour de 3 nuits en novembre 2023
Réponse de LaKayla, Front Desk le 5 nov. 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Annie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon hotel
Tout était parfait, propreté, service, proximité, déjeuner, je n'ai rien de négatif à dire, je vous le recommande à 100% et le prix est très raisonnable. Merci à toute l'équipe
Séjour de 5 nuits en août 2023
Réponse de Sophia le 27 août 2023
Thank you so much for taking the time to leave such a positive review! We are absolutely thrilled to hear that you had such a great experience. We work tirelessly to ensure that our guests receive the highest quality and the best possible experience, so it is incredibly rewarding to know that we have succeeded in meeting your expectations.

8/10 Bien

Eric

Séjour de 1 nuit en mars 2023
Réponse de Sophia le 17 avr. 2023
Thanks for staying with us at the Tru by Hilton Orlando Convention Center Area. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay.

10/10 Excellent

Caroline

8/10 Bien

Jessica

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 6 nuits en août 2022

10/10 Excellent

Dominique

Séjour de 2 nuits en novembre 2021

10/10 Excellent

Kylia, Pembroke

Voyage en famille avec de jeunes enfants
Les points forts : Équipements
I always stay here when in Orlando. It’s always clean, and the staff are great. I had Amazon packages delivered here this time during my visit, and they held my packages for me until I arrived in town. The breakfast is very good too.
Séjour de 1 nuit en mai 2024
Réponse de Garrett le 27 mai 2024
Thank you for your recent feedback, we are glad to hear you enjoyed your stay at TRU by Hilton. We hope we will see you back again soon.

10/10 Excellent

Dishant

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great service
Séjour de 5 nuits en mai 2024
Réponse de Airiana le 26 mai 2024
Thank you for your review! We greatly appreciate your feedback as it helps us to ensure we are providing a tru-ly excellent experience for our guests!

10/10 Excellent

Amarilis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Loved it
Séjour de 1 nuit en mai 2024
Réponse de Catherine le 25 mai 2024
Thank you for staying with us, we hope to see you again soon!

10/10 Excellent

Hernan

Les points forts : Propreté
Limpio y acogedor
Séjour de 5 nuits en mai 2024
Réponse de Catherine le 25 mai 2024
Thank you for staying with us, we hope to see you again soon!

10/10 Excellent

Hannah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Ian Lloyd, Front Office Supervisor le 26 mai 2024
Excellent! Thank you Hannah for your feedback. We are Tru-ly happy to hear that you enjoyed your stay with us!

10/10 Excellent

Nick

Great place and friendly staff
Séjour de 1 nuit en mai 2024
Réponse de Catherine le 25 mai 2024
Thank you for staying with us, we hope to see you again soon!

8/10 Bien

Anthony

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mai 2024
Réponse de Catherine le 25 mai 2024
Thank you for staying with us, we hope to see you again soon!

10/10 Excellent

Luciana

Voyage en famille
Les points forts : Équipements
Great
Séjour de 3 nuits en avril 2024
Réponse de Cassie Night Auditor le 24 mai 2024
Luciana,Thank you for your review we are happy you had a Tru-ly enjoyable time here at Tru by Hilton. We hope to see you again.

10/10 Excellent

Jorge

Séjour de 1 nuit en avril 2024
Réponse de Catherine le 25 mai 2024
Thank you for staying with us, we hope to see you again soon!

10/10 Excellent

Kaitlyn

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Catherine le 23 mai 2024
Thank you for staying with us, we hope to see you again soon!

10/10 Excellent

Hannah

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Awesome stay
Séjour de 4 nuits en mai 2024
Réponse de Ian Lloyd, Front Office Supervisor le 22 mai 2024
Excellent! Thank you Hannah for your feedback. We are Tru-ly happy to hear that you had an awesome stay with us!

8/10 Bien

Fior

Voyage en couple
Les points forts : Personnel et service et équipements
Quick check in. Friendly staff Good variety for breakfast Loved the late check out Cons Pool not heated Could have been a little cleaner in the room and hall areas
Séjour de 1 nuit en mai 2024
Réponse de Airiana le 21 mai 2024
Dear Fior , thank you so much for taking the time to leave us a review! We are delighted to hear that you had a wonderful experience during your stay at our hotel. We strive to provide exceptional service and ensure that all our guests have a comfortable and enjoyable experience we hope to look forward to welcoming you back in the future and providing you with another outstanding experience.

10/10 Excellent

Nicholas

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
W
Séjour de 1 nuit en mai 2024
Réponse de Ian Lloyd, Front Office Supervisor le 21 mai 2024
Excellent! Thank you Nicholas for your feedback. We are Tru-ly happy to hear that you enjoyed your stay with us!

10/10 Excellent

Milagros

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lugar tranquilo, limpio y ordenado, además el desayuno exquisito y café a todas horas. Además bien económico. Un lugar que recomiendo, gracias
Séjour de 1 nuit en mai 2024
Réponse de Ian Lloyd, Front Office Supervisor le 21 mai 2024
Excellent! Thank you Milagros for your feedback. We are Tru-ly happy to hear that you enjoyed your stay with us!

10/10 Excellent

Steven

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amazing hotel
Séjour de 3 nuits en mai 2024
Réponse de Ian Lloyd, Front Office Supervisor le 21 mai 2024
Excellent! Thank you Steven for your feedback. We are Tru-ly happy to hear that you enjoyed your stay with us!

10/10 Excellent

Elizabeth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Mike le 21 mai 2024
Thank you for choosing to stay at the Tru by Orlando Convention Center! We appreciate you taking the time share feedback regarding your experience. The team will be please to know that we exceeded your expectations. We look forward to seeing you in the future! Regards, Mike FattaGeneral Manager

8/10 Bien

Coralis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en mai 2024
Réponse de Ian Lloyd, Front Office Supervisor le 21 mai 2024
Excellent! Thank Coralis for your feedback. We are Tru-ly happy to hear that you enjoyed your stay with us!

8/10 Bien

Michael R.

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was gated giving us an extra feeling of safety. Good breakfast with plenty of seating. A minimalist feeling in our room, but it had everything we needed for a comfortable stay.
Séjour de 2 nuits en mai 2024
Réponse de Airiana le 19 mai 2024
Thank you so much for taking the time to leave us such a positive review! We are delighted to hear that you had a wonderful experience during your stay at our hotel. We are grateful for your trust in our hotel and for choosing us as your preferred accommodation. We look forward to welcoming you back in the future and providing you with another outstanding experience.

10/10 Excellent

ivonne

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent!! Came back soon!
Séjour de 3 nuits en mai 2024
Réponse de SS le 19 mai 2024
Hi Ivonne! Thank you very much for your feedback! We hope to see you again!

10/10 Excellent

Edwin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Cassie Night Auditor le 20 mai 2024
Hi Edwin,Thank you for the review .We are happy you enjoyed your stay here at Tru by Hilton and look forward to seeing you again.

10/10 Excellent

JIMMI

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very good
Séjour de 1 nuit en mai 2024
Réponse de SS le 19 mai 2024
Hello Jimmi, thank you for taking the time in rating our property! We are extremely happy that you enjoyed your stay with us. Come back soon!!

8/10 Bien

Jennifer

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Pros: Huge family friendly lobby with pool table, games, and lots of seating. Cons: Bathroom was not very clean and there were no blackout shades in the room. Room needed some maintenance and the app didn’t work.
Séjour de 1 nuit en mai 2024
Réponse de SS le 19 mai 2024
Hi Jennifer! Thank you very much for your feedback, we will definitely address these issues with the proper departments. We hope to see you again soon!

8/10 Bien

Danira

Voyage en famille avec de jeunes enfants
Les points forts : Équipements
Todo bien
Séjour de 2 nuits en mai 2024
Réponse de Cassie le 19 mai 2024
Hi Danira, Thank you for the review. We are happy you enjoyed your stay here at Tru by Hilton.

10/10 Excellent

Cathy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Simple checkin, decent breakfast, nice spacious clean room.
Séjour de 1 nuit en mai 2024
Réponse de Ian Lloyd, Front Office Supervisor le 21 mai 2024
Excellent! Thank you Cathy for your feedback. We are Tru-ly happy to hear that you enjoyed your stay with us!

10/10 Excellent

Zulaida

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Desayuno
Séjour de 3 nuits en mai 2024
Réponse de Ian Lloyd, Front Office Supervisor le 21 mai 2024
Excellent! Thank you Zulaida for your feedback. We are Tru-ly happy to hear that you enjoyed our breakfast and your stay with us!

10/10 Excellent

Wylie Dwayne

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent Service. Excellent Facilities
Séjour de 1 nuit en mai 2024
Réponse de Cassie Night Auditor le 17 mai 2024
Wylie,Thank you for your review we are glad you had a tru-ly enjoyable stay here with us at Tru by Hilton and look forward to seeing you again.

10/10 Excellent

JEREMY

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de Catherine le 18 mai 2024
Thank you for staying with us, we hope to see you again soon!

10/10 Excellent

Jessica

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and Spacious. Very Budget friendly during the weekdays.
Séjour de 2 nuits en mai 2024
Réponse de Garrett le 17 mai 2024
Thank you for your recent feedback, we are glad to hear you enjoyed you stay at TRU by Hilton. We hope we see you back again soon.

2/10 Horrible

Ronnie

Voyage en couple
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et équipements
ONE HUNDRED PERCENT DIFFERENT BY THE NICKLE AND DIMMING OF TUR (Totally Unanticipated Robery) By Hilton! My flight was two hours late arriving from Panamn city Panama. In a would were first impression is everything. We where confronted by a vagrant sleeping outside at the entrance to the building. I was very concerned as to the quality of the your establishment. Upon entering I asked the person at the front desk about the vagrant. I was told that he was a guest who passed out and fell asleep there so it was OK! This was signs of what was coming! Prior to arriving I reach out to your reservations center informing them of my flight delay and that they notified Tru By Hilton Hotel requesting that my room be held. When arrived i was greeted by a non-enthusiastic young lady who let me know it was ok for derelicts to sleep in the doorway. I presented my credentials and she said the king bed room I booked five weeks prior to my arrival was given to another patron. Completely disappointed I took what was available. Next disappointment came in the form of a cheap hotel short-stay deposit fee of approximately two hundred dollars. I exist on our pension set budget especially after spending two months in Trinidad and ten days in Panama City Panama. Said fee was never indicated throwing off my budget. I expressly requested free parking. I was charged $19 per night in 2024 unbelievable.
Séjour de 4 nuits en avril 2024
Réponse de Airiana le 17 mai 2024
Dear Ronie, we deeply regret that your stay did not meet your expectations. We strive to provide exceptional service and ensure that all our guests have a comfortable and enjoyable experience, and it is disheartening to learn that we fell short in your case. We want to extend our sincerest apologies for any inconvenience caused. We hope you will consider giving us another opportunity to provide you with the exceptional service and experience we are known for. If you choose to return, we assure you that we will make every effort to ensure a more pleasant stay.

10/10 Excellent

Karen

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel. Modern. Love the wood floors in room instead of nasty carpet, bed was super comfy. No ridiculous parking or resort fee.
Séjour de 1 nuit en mai 2024
Réponse de Catherine le 16 mai 2024
Thank you for staying with us, we hope to see you again soon!

10/10 Excellent

avis, Paragould

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice facility, good location, nice view, good size.
Séjour de 4 nuits en mars 2024
Réponse de Catherine le 16 mai 2024
Thank you for staying with us, we hope to see you again soon!

10/10 Excellent

Luis

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe, Voyage avec des animaux de compagnie, Voyage d’affaires, Voyage en couple
Perfect everything
Séjour de 1 nuit en mai 2024
Réponse de Cassie Night Auditor le 15 mai 2024
Luis,Thank you for your review we here at Tru by Hilton are happy you enjoyed your stay nand we look forward to seeing you again soon.

10/10 Excellent

Mario

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great service nice breakfast all good
Séjour de 2 nuits en mai 2024
Réponse de Airiana le 19 mai 2024
Thank you for your review! We greatly appreciate your feedback as it helps us to ensure we are providing a tru-ly excellent experience for our guests!

10/10 Excellent

Ketsy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel is great. Really good location close to many attractions and malls. All was clean upon arrival, simple and convenient amenities like hair dryer and iron. Comfortable beds and staff was every welcoming. I would stay here again. Lovely experience for me and my family.
Séjour de 1 nuit en mai 2024
Réponse de Airiana le 14 mai 2024
Thank you so much for taking the time to leave us such a positive review! We are delighted to hear that you had a wonderful experience during your stay at our hotel. We are grateful for your trust in our hotel and for choosing us as your preferred accommodation. We look forward to welcoming you back in the future and providing you with another outstanding experience.

10/10 Excellent

Norberto

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This place is great, super clean and the staff were very helpful and friendly. I recommend to anyone. Will definitely be back.
Séjour de 6 nuits en avril 2024
Réponse de Garrrett le 14 mai 2024
Thank you for your recent feedback, we are glad to hear you enjoyed your stay. We hope to see you back again soon.

10/10 Excellent

Daniel

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Great hotel! Good breakfast (included), check out noon a plus, nice
Séjour de 2 nuits en mai 2024
Réponse de Airiana le 14 mai 2024
thank you so much for taking the time to leave us such a positive review! We are delighted to hear that you had a wonderful experience during your stay at our hotel. We are grateful for your trust in our hotel and for choosing us as your preferred accommodation. We look forward to welcoming you back in the future and providing you with another outstanding experience.

10/10 Excellent

Brian&Alyssa

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Very clean modern hotel .
Séjour de 1 nuit en mars 2024
Réponse de Garrett le 14 mai 2024
Thank you for your recent feedback, we are glad to hear you enjoyed your stay. We hope to see you back again soon.

2/10 Horrible

William

Voyage en couple
Les points forts : Propreté
Les points faibles : Personnel et service et équipements
There were no parking spots available at 2am. Our electronic card reader on the first room didn’t work. After several trips to the front desk from the 7th floor we got another room.
Séjour de 1 nuit en mai 2024
Réponse de Airiana le 12 mai 2024
Good afternoon Mr. William, thank you for choosing to stay at the Tru by Orlando Convention Center! We appreciate you taking the time to share feedback regarding your experience. I do apologize for the issue you encountered, and this has been addressed with the team. We hope that you will provide us another with opportunity in the future

8/10 Bien

Jonathan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
I liked that the building seemed very clean, i also enjoyed that it wasn't very busy so if was very quite. The associates were pretty nice overall and one did extra by trying to help me with a ride to the kia center. What i didn't like was the fact that i had to PAY for a parking space for my car. I'm sure it was in the fine print somewhere, but Expedia didn't tell me that the price was only if i didn't have a vehicle.
Séjour de 1 nuit en mai 2024
Réponse de LaKayla, Front Desk le 12 mai 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Thanwanun

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
I don’t like how they start charging for parking when we already pay for hotel.
Séjour de 1 nuit en mai 2024
Réponse de LaKayla, Front Desk le 12 mai 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Lequia, Richmond

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
this is my second time here & no issues!
Séjour de 3 nuits en avril 2024
Réponse de Garrett le 12 mai 2024
Thank you for your recent feedback, we are glad to hear you enjoyed your stay at TRU by Hilton. We hope we will see you back again soon.

10/10 Excellent

Nicholas

Les points forts : Propreté
Séjour de 2 nuits en mai 2024
Réponse de Garrett le 12 mai 2024
Thank you for your recent review we are glad to hear you enjoyed your stay with TRU by Hilton. We hope we will see you back again soon.