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Avis sur The Suites at Magic Tree

3 out of 5
The Suites at Magic Tree
2795 Old Lake Wilson Rd., Kissimmee, FL

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 39 avis sur 61." "
Note des voyageurs de 8 (Bien), d’après 18 avis sur 61." "
Note des voyageurs de 6 (Satisfaisant), d’après 2 avis sur 61." "
Note des voyageurs de 4 (Médiocre), d’après 1 avis sur 61." "
Note des voyageurs de 2 (Horrible), d’après 1 avis sur 61." "

9,2/10

Propreté

9,4/10

Personnel et service

8,4/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

Avis

2/10 Horrible

Yves

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
mauvaise gestion des cas problème
Quand nous sommes arrivés sur les lieu ma conjointe a fait une reaction (elle avais un probleme a respirer dans le condo) par rapport au produit qu ils utilise pour l'entretien. ils ont essayer de purifié l air mais cela a rien changer et ils nous ont dit que se serais pareil ds toutes leur condos. ont a du trouver un autres condo pour nos vacance (2 adultes et 3 enfants) et ils ont refusé de nous remboursé sous pretexte que nous avons refusé de perendre un autre condo qu ils nous ont offert mais le soir même ils nous ont dit qu'ils n'avais rien de libre. personnel sur place très courtois mais l administration dit l inverse de se que a dit le staff sur place. je ne pouvais pas resté sur place et que ma conjointe ne soit pas capable de rerspiré.
Séjour de 9 nuits en décembre 2019

4/10 Médiocre

lalita, jp

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Vétuste
Nous sommes arrivés a minuit et la réception était fermée...Il y avait un numéro de telephone, nous avons appelé et attendu 45 minutes dehors avant que quelqu'un vienne nous ouvrir une chambre alors qu'il fallait juste nous donner un code :SCANDALEUX!! Avec des enfants en plus!! Le lendemain impossible d'avoir même un croissant a manger la réceptionniste m'a dit que c'était un Time share et pas un hotel . Bref déçu de cet endroit et surtout de l'accueil. C'est la 3ème fois que nous venons a Orlando et c'est le pire endroit .

10/10 Excellent

Krista K

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Excellent service and staff
Séjour de 6 nuits en mars 2022

10/10 Excellent

Elizabeth

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en janvier 2022

8/10 Bien

Expedia

Voyage en famille
Les points forts : Confort de la chambre
Séjour de 7 nuits en juin 2021
Réponse de Savannah le 1 juil. 2021
Thank you for your review, we hope you had a wonderful week and stay with us again!

8/10 Bien

shadou

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very clean place in a good location. And was so effortless to check in and out!!!
Séjour de 5 nuits en décembre 2019
Réponse de Savannah le 9 janv. 2020
Thank you very much. We are so glad you enjoyed your stay!

10/10 Excellent

Robert

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en décembre 2019
Réponse de Savannah le 4 janv. 2020
Thank you very much for your review. We are so glad you enjoyed your stay!

10/10 Excellent

Jean

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 10 nuits en décembre 2019
Réponse de Savannah le 4 janv. 2020
Thank you very much for your review. We are so glad you enjoyed your stay with us!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The grounds were very beautiful and well kept, front desk staff very friendly, unit we stayed in was very clean. Loved the two entrance concept. Loved the location close to Walmart and Disney property
Séjour de 2 nuits en juillet 2019

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall it was fine, however there were a few annoying things and one dangerous one: First, there are 2 doors in each suite and none have a latch. Even if you lock the door from the inside, it unlocks just by pulling the lever type handle which my 2 year old discovered and I didn’t notice until the door was wide open and he was about to step outside. I called front desk but they said all their rooms are the same way and there was no maintenance person over the weekend to do anything about it. All they offered is to return my money if I wanted to go to another hotel. We ended up jamming the doors with our cooler and furniture to prevent our son from opening the doors again. Needless to say it was not very relaxing to have to keep a constant watchful eye even inside our room. The bed was not very comfortable and neither were the pillows, they were stiff and not fluffy at all like what you find in nicer hotels. Finally, the AC is restricted from going below 72 degrees and to make matters worse the air was not going to the room full force, my husband could not sleep because of the room being too hot. The kitchen was a bit small but usable and everything seemed clean. One cool thing, you can rent DVDs for free, thought that was nice. Not a bad selection either.
Séjour de 2 nuits en juillet 2019

10/10 Excellent

Voyageur vérifié

Séjour de 2 nuits en juin 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2019
Réponse de PatC le 10 juin 2019
Thank you for the review

8/10 Bien

Sonam, New York

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It’s a good hotel. It is good as I pay. Not far from Disney parks. Good location. Walmart is walking distance too.
Séjour de 5 nuits en mai 2019
Réponse de Pat le 16 mai 2019
Thank you

10/10 Excellent

Heather

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en mai 2019
Réponse de Pat le 16 mai 2019
Thank you

10/10 Excellent

Juanita

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A pleasant experience. Wish we could have stayed longer. Would definitely recommend this and would stay again.
Séjour de 2 nuits en septembre 2018
Réponse de Pat le 17 sept. 2018
It was our pleasure.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Decent facilities, but very limited services.
Nice place but the lack of daily maid service was frustrating and the fact that they called me an hour before their extremely early check-out time of 10am left a sour taste in my mouth. I learned upon check-in that they are not a hotel, but a time-share. I guess that's my bad for not doing the research. If I had know what I was getting for the price I likely would have opted for an actual hotel with full service somewhere in the area
Séjour de 5 nuits en août 2018
Réponse de Pat GSS le 24 août 2018
I am sorry that we fell short of what you had expected. As for a timeshare we offered daily trash and towel service. Upon check in we do have our check in and out time. Due to to the size of the unit it takes much longer to clean and have ready for the next guest.

8/10 Bien

Paula

Les points forts : Propreté et personnel et service
overall very good. However there was a lot of noise and the accommodation could do with some updating. There was also no safe or somewhere for valuables to be left safely
Séjour de 3 nuits en juin 2018
Réponse de Pat le 22 juin 2018
Thank you for your feedback. This time of year is very busy with families and sometimes be challenged with noise. Please if you do comeback, check with Front Desk as we have safety deposit boxes in the lobby. They are also FREE to use. These are much more secure than in room safes.

10/10 Excellent

Matthew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Comfort close to Disney
A great place to stay, close to Disney. Plenty of room for anywhere from 2 to 4 people.
Séjour de 2 nuits en juin 2018
Réponse de Pat le 11 juin 2018
Thanks for the wonderful review

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
This place is a gem
Amazing experience as expected since my family loves to stay here!! Its quaint and super clean!! Our family spent some down time from the parks at the hotel pool and spent the evening making smores on the fire pit while we played corn hole.
Séjour de 2 nuits en juin 2018
Réponse de Pat le 11 juin 2018
Thanks for the review ...we appreciate it!

10/10 Excellent

Sara

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Getaway
Very nice quite place to stay. Suites have everything you could need and they are clean and comfortable. Cici was very sweet and personable with our quick check in. We will definitely stay here again.
Séjour de 2 nuits en mai 2018
Réponse de Pat le 11 juin 2018
Thanks for the great review.

10/10 Excellent

Marcelo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excelente lugar buena ubicación para Disney
Séjour de 3 nuits en mai 2018
Réponse de Pat le 11 juin 2018
Thanks

8/10 Bien

Ty

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
We absolutely love Magic Tree and plan on returning in the future. Location wise, it was near all the Disney parks and great restaurants. Property wise, the exterior is a bit older-looking than chain hotels but kept up SO immaculately. The actual suites are even more pleasant and has all the comfort necessities for families to thoroughly enjoy their stay. The only minor negative is that the wifi wasn't working during our stay. But we were told that it would soon be fixed after the holiday.
Séjour de 2 nuits en mai 2018
Réponse de Pat le 11 juin 2018
Sorry about the WiFi service. We just recently upgraded to a new service. Thanks for the feed back.

10/10 Excellent

Lee

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Better than expected.
I don’t normally leave reviews but this one is worth it. Very relaxing place. Staff was very attentive and cared about your experience (hard to find these days). I would recommend to friends and family.
Réponse de Pat Clark le 19 avr. 2018
Thank you for your comments. We really appreciate the feedback.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Recommend
Not too shabby... some good restaurants close by...beds were decent...pools are heated and love the 1ft pool for my little one...overall great and I'd stay again...close to Disney
Réponse de Pat Clark le 19 avr. 2018
Thanks for the comments. We try hard to make sure everyone enjoys themselves. The heated pool is the best ever....

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Best Stay Ever
I had a very amazing experience at this resort. It was so peaceful and relaxing. I really enjoyed the amenities, the customer service, the hospitality. It had absolutely everything that I needed right there at the resort which made my stay so pleasant. I will visit this resort again and recommend it to all of my friends and family.
Séjour de 3 nuits en mars 2018
Réponse de Magic Tree le 9 avr. 2018
Thank you very much. We are so glad you enjoyed your stay

10/10 Excellent

Marylene

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very Nice /clean / we recommend.
Séjour de 4 nuits en février 2018
Réponse de Pat le 25 févr. 2018
Thank you very much. We are so glad you enjoyed your stay

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Best place on Irlo Bronson Blvd. Orlando, fl.
This hotel was great. We were very impressed. We have our favorite hotel in Orlando, but it was booked so we had to get something else and we took s chance on this hotel and turned out to be great😄.
Séjour de 2 nuits en janvier 2018
Réponse de Pat le 2 févr. 2018
Thank you so much for the review. As a legacy property we are always striving to give a clean, comfortable resort.

10/10 Excellent

Claudia, Campinas, Brasil

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excelente localização e muito agradável
Ótimo atendimento, quarto limpo e muito confortável! Amei!
Séjour de 2 nuits en janvier 2018
Réponse de Patricia le 4 févr. 2018
Gracias por tu comentario. Estamos muy contentos de que hayas podido experimentar el Magic en nuestro complejo.

10/10 Excellent

Joey Macias, Orlando

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
excellent
wonderful
Séjour de 3 nuits en décembre 2017
Réponse de Pat le 8 janv. 2018
Thanks for the great review! We are working hard to keep a Legacy Resort maintained and safe for all that stay.

10/10 Excellent

sein, north carolina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very perfect!!!
10 minutes drive to Disney world. Hotel staffs were very confident and friendly. Room was very well maintained. Kitchen was fully equipped and laundry was free. My family enjoyed BBQ, swimming, hottub, fire place every evening. I stayed for 4 days and regretted that I could not stay longer. Will definitely stay again!
Séjour de 4 nuits en décembre 2017
Réponse de Pat le 8 janv. 2018
Thank you for you review. As a Legacy property we try very hard to maintain our units and the amenities. Now with Walmart next door we are able to groceries within walking distance.

10/10 Excellent

Valerie, tampa, fl

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice hotel with a wonderful staff
The hotel is under some renovation. But I would definitely stay there again. The staff is wonderful.
Séjour de 3 nuits en septembre 2017

8/10 Bien

Sandra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great weekend escape.
Only draw backs were the $100. cleaning fee and my Ice maker was not working and I guess they forgot to come check on it. Otherwise, it was a lovely escape a good size unit we will definitely be going back.
Séjour de 2 nuits en août 2017
I am so glad you enjoyed your stay at the Magic Tree. I would like for you to call me at the resort. At check in we take a security hold and not a cleaning fee it is refunded at check out. I would like to offer to email you a receipt to show a voided transaction. As for the ice maker I am sorry that it did not get repaired. We do offer to all our guest a commercial ice maker with Free ice located by the elevator. Once again Please call me I would like to help with any miscommunication. Patricia Clark

10/10 Excellent

Tamika

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Loved this Hotel
I enjoyed every bit of my stay at the Suites of Magic Tree. The check in was super easy. The front staff want hands down the BEST I have ever encountered. They should be the model every hotel uses to when training staff how to treat guests. I will be sure to stay here every time I am in Orlando. I would like to thank them for making my birthday weekend AWESOME!!
Séjour de 2 nuits en juillet 2017
Thank you for your kind words. We really do care about people and we are so glad you had a great birthday.

10/10 Excellent

joey, Kissimmee

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
great
good
Séjour de 4 nuits en juillet 2017
Thank you!

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juillet 2017
So glad you enjoyed your stay!

10/10 Excellent

Rachel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
5 stars
I really enjoyed the room. It was all redone and it smelt nice and clean.
Thanks so much. Sorry for the delay in response. Pat Clark

8/10 Bien

Aquiles

Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre

6/10 Satisfaisant

Robin

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Average
The room decoration was outdated. The TV in the bedroom was from the early 2000s. The living room TV was a 30 inch. The mattress was way too hard. The property also used the Disney name but its NOT on Disney property. Its just a regular hotel.

10/10 Excellent

kAREN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

Andrea

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Disney visit
Very convenient to the theme parks

10/10 Excellent

Diana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

Samantha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It was a good experience and pleasant. Great for the price

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
pleasant and enjoyable

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
No complaints. This is our second time staying here and we have enjoyed our stay both times.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice!
Was a very nice place to stay. My only problem was the air conditioning the main bedroom (2 br suite) wasn't very cold at all. The price was right, location was great. Very satisfied!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent property at reasonable prices
This property was excellent. The rooms were very large and very clean. PLenty of extra towels. It was nice to have 2 entrances in and out of the room. Modern appliances and flat screens. Very well appointed. Property and pool looked clean. Front desk staff was friendly and helpful. Even the pull out couch was very comfortable.Would not hesitate to stay again.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Would stay again. Worth the cost
Decent for the price you can't go wrong!

8/10 Bien

Mathew, Ga

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Hotel messed up our reservation, however the midnight clerk did everything she could to straighten it out. Beds were very stiff, pillows and linens need updating.

8/10 Bien

Morgan, Mooresville , nc

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The exterior looked dated but we were happily surprised at the large room size. The accommodations were perfect for our family.