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Avis sur Solterra Resort

3.5 out of 5
Solterra Resort
5200 Solterra Blvd, Davenport, FL

Avis

6,6
Note des voyageurs de 10 (Excellent), d’après 5 avis sur 20." "
Note des voyageurs de 8 (Bien), d’après 6 avis sur 20." "
Note des voyageurs de 6 (Satisfaisant), d’après 2 avis sur 20." "
Note des voyageurs de 4 (Médiocre), d’après 3 avis sur 20." "
Note des voyageurs de 2 (Horrible), d’après 4 avis sur 20." "

6,6/10

Propreté

6,6/10

Personnel et service

6,2/10

Équipements

7,2/10

Infrastructures et conditions de l’hébergement

Avis

2/10 Horrible

peter

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Needs major updating. We travel a lot and have stayed in many of these type of homes. The beds were the worst we ever had, the couches were terribly stained and so beaten up you couldn't sit on it. Every game in the game room was broken. We got the house dirty and spent a hour just cleaning the oven. There were no extra bath towels and no pool towels at all. We had to buy towels because we did not have enough. ACO management was horrible and did nothing to help. We have stayed in solterra 5 times previously and never had a bad house. stay away !!
Séjour de 10 nuits en avril 2023
Réponse de Ronald le 26 avr. 2023
Dear PeterThank you for taking the time to share your feedback regarding your recent stay at one of our properties. I'm truly sorry to hear that your experience didn't meet your expectations, and I appreciate you bringing these issues to our attention.I understand how disappointing it must have been to find the house in such a condition, especially given your previous positive experiences at Solterra. Please know that we take your comments seriously and will address these concerns with ACO management and our housekeeping team to ensure improvements are made.Best regards,Ronald

8/10 Bien

Rafael

Voyage en famille
Les points forts : Propreté et confort de la chambre
Weekend getaway
Good and quiet location. Resort and our pool in the house is all we needwd to enjoy a weekend getaway. Very secured place , starting with gate entrance.
Séjour de 3 nuits en septembre 2022
Réponse de Bella Bermudez l ACO Guest Experience le 20 sept. 2022
Dear Rafael, thank you for sharing your experience with us. It was a pleasure having you.Best Regards

2/10 Horrible

Monica

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Rented this home and planned to use the full kitchen however pans were RUSTED. Not dafe to cook on. The house was dirty, garbage left in the front of the home on the ground, ketchup smeared on the curtains leading to pool. Dirt smeared on walls, stains all over the couches. The pool and hot tub were also filthy and not even circulating water. There was only 1 functioning television in the home which was horrible considering we had 2 families staying here with various ages. Reached out to the management office many times during my stay and nothing was resolved. The home was supposed to include some basics like laundry detergent. Dish detergent a sponge and paper towels. None of this provided. Do not book here, you will regret it.
Séjour de 4 nuits en octobre 2021

8/10 Bien

Sharmi

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Good location close to parks
Séjour de 3 nuits en octobre 2021

2/10 Horrible

Serdana

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Solterra Resort is a nice home, but if its owned by any ACO RESERVATIONS, DO NOT, I REPEAT, DO NOT STAY HERE...We walked in to an usantized filthy house etc...ACO Communication sucks, they never pick up the phone, nor addressed the situation!!! To top it off, they charged me for damages and filthyness from the previous group that stayed there, which means they didnt clean the house at ALL!! We reported the issues with emails and pictures...
Séjour de 3 nuits en septembre 2021

8/10 Bien

Erica

Séjour de 12 nuits en août 2021

6/10 Satisfaisant

Voyageur vérifié

Voyage en groupe
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The condominium is nice, the lazy river and condominium pool are excellent. The house did not have a good cleaning and needs more attention, the house is a bit abandoned.
Séjour de 3 nuits en mai 2021

10/10 Excellent

Sharmi

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Very clean, very close to the parks, TVs were wifi ready with Netflix, Disney plus, etc for easy connection amd tv for the kids.
Séjour de 2 nuits en décembre 2020

2/10 Horrible

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Les points forts : Équipements
Les points faibles : Propreté
Community pool was fantastic. Lazy river and slide was great. House condition was extremely worn and disappointing compared to expectations. Communication was lacking.
Séjour de 10 nuits en juin 2020

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 12 nuits en mars 2020

4/10 Médiocre

Voyageur vérifié

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Propreté et équipements
Long a way from everything with regular traffic take 30 minutes abut condition not bad but any way I am not take anymore they change for everything I am not recommend for anybody..... .
Séjour de 5 nuits en août 2019
Réponse de ACO le 9 sept. 2019
Thank you for sharing your experience! Unfortunately since the comment was made Anonymously we do not have enough information to relate the reservation to your concerns. However, apologize for any inconveniences.

4/10 Médiocre

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Beautiful home, but the last three days we were there the front door key pad stopped working. We couldn’t leave the house unless we left the front door unlocked. We contacted them about the situation but they did nothing to help. They just made me keep sending them videos of me trying to punch in the code. Wasted 3 days of my family vacation just sitting around the house waiting for there service guy, that never showed up.
Séjour de 10 nuits en août 2019
Réponse de ACO le 15 août 2019
Thank you for the feedback! Sorry for any inconveniences.

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
It honestly felt like our home for a few days , it was super nice and quiet the pool and house were just great . Only issue i had was getting in contact with someone over the phone but when i did everything as smooth . Will be booking again
Séjour de 2 nuits en février 2019
Réponse de Leo le 26 mars 2019
This is awesome! Thanks for this feedback, it means a lot to us. Our goal is to make our guests to feel at home. Cheers!

8/10 Bien

Jorci, Roraima

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
O estabelecimento é excelente. Só tive problema quanto a entrada na casa pela parte da noite, visto que meu nome foi tirado da lista de entrada. Mas depois de conversas consegui resolver esse problema.
Séjour de 9 nuits en novembre 2018

8/10 Bien

guillermo

fue una experiencia magnifica,gracias
Séjour de 2 nuits en septembre 2018

4/10 Médiocre

Casandra

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Renter Beware!!!!!
Over all the house was beautiful, and very modern and up to date. However, there was a gas issue, and we could not use the stove, dryer, or take showers during the last 3 days of our stay. After contacting the property manager, and having them put in a work order, no one ever showed up to fix the problem, even after we repeatedly called them over and over again. Finally someone told me they could not come out to fix the issue until Monday morning, which did me no good since I was checking out on Sunday. On the last evening (Saturday at 7pm) of my stay they offered to move me to a new home, I declined since I was checking out the following morning, and that would require me to pack all of our belongings (for 6 ppl), and relocate to another residence. Completely inconvenient!! Or they could refund me $100, which I did not feel was fair, since we paid $791 to stay there, and had no access to cooking, washing cloths, or taking showers for the 3 out of 4 days we were there. We choose to go with this vacation home instead of a hotel for the purpose of the amenities. Completely disgusted with the property management team......
Séjour de 4 nuits en mai 2018

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Personnel et service
House was large but needs some basic maintenance. Also was not comfortable with management company, plus they could not answer basic questions clearly. Check- in was a little odd, as guard house seemed confused about our coming to stay.
Séjour de 2 nuits en avril 2018

8/10 Bien

Donald

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
The house was very nice but the patio area needed cleaned.
Séjour de 2 nuits en février 2018

10/10 Excellent

Shawn, Maryland

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Hine
We celebrated my mother’s 71st birthday with family and friends and the House was beautiful. Great location and it was Peace and quiet. I highly recommend this house
Séjour de 2 nuits en janvier 2018

10/10 Excellent

Diana, Huntington, NY

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Huge house with private pool.
My family had a great experience staying at this house. It was in a safe, gated community, about 30 minutes from the Disney parks. We didn't mind the drive since it gave my kids a chance to nap. The community was full of vacation home rentals, and each had a private pool. There was also a larger pool and lazy river with a cafe, playground, and workout facility. We were really impressed with the home. There were 2 master suites, each with a huge walk-in closet and bathroom (separate big tub). We liked having a den/lounge area upstairs as well. The game room was a fun addition too. It was helpful having a washer / dryer in the house. We didn't have to go anywhere first to check-in; everything was done via email, and we had a code to get in as soon as it was check-in time. We would definitely stay here again!
Séjour de 4 nuits en janvier 2018