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Avis sur Park Plaza Hotel

3 out of 5
Park Plaza Hotel
307 South Park Avenue , Winter Park, FL

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 435 avis sur 817." "
Note des voyageurs de 8 (Bien), d’après 216 avis sur 817." "
Note des voyageurs de 6 (Satisfaisant), d’après 93 avis sur 817." "
Note des voyageurs de 4 (Médiocre), d’après 47 avis sur 817." "
Note des voyageurs de 2 (Horrible), d’après 26 avis sur 817." "

8,8/10

Propreté

9,4/10

Personnel et service

8,0/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

Marie-Christine, Strasbourg

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mignon hotel dans très beau site
Hotel à recommander très bien situé dans quartier très agréable.Seul bémol il n'y a pas de salle petit déjeuner. Petit déjeuner simple sur plateau.
Réponse de General Manager le 5 août 2016
Bonjour Mme. Marie-Christine, Merci Beaucoup! Cordialement, Pia Brenan General Manager Park Plaza Hotel

8/10 Bien

Valerie, maisons alfort

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
dans la banlieue d'Orlando, cette ville mérite l'arrêt pour les personnes qui sont amateur des oeuvres de Louis Comfort Tiffany car la ville dispose de la plus riche collection au monde de ses oeuvres; dommage que l'hotel n'ait pas de piscine. mais le personnel est fort agréable et m'a conseillée pour une promenade à faire à pieds ou en jogging
Réponse de Pia Brenan le 18 juin 2016
Bonjour et Merci Beaucoup We so appreciate you taking the time to comment on your stay, and are so happy you enjoyed Winter Park and the Park Plaza Hotel. We hope there is a next time very soon so that if you didn't already, you can also enjoy the little boat tour and several other museums that the area has to offer. WE thank you!

10/10 Excellent

Nicole

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very helpful lovely place
Séjour de 2 nuits en mai 2024

10/10 Excellent

Gregory

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
No complaints. We would stay there again without any hesitation.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Mike

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great little hotel, a stylish classic built in 1922. Friendly and efficient staff. Small rooms but great bed and shower. Internet worked great.
Séjour de 3 nuits en mai 2024

6/10 Satisfaisant

Arthur

Les points faibles : Équipements
Tired...like an old horse that needs to get trailered to the glue factory
Séjour de 2 nuits en mai 2024
Réponse de Pia B le 16 mai 2024
Greetings Arthur,I am so sorry you were disappointed with your stay. I thank you for taking the time to let us know. Every Summer we change out furniture and update the rooms. We have several changes planned. I hope the next time you stay with us you will be pleasantly surprised! Pia Brenan, GM

10/10 Excellent

susan

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
The hotel was unique and in the heart of Winter Park. It is older so it doesn’t have great soundproofing between rooms. I still loved its charm. The most perfect location.
Séjour de 2 nuits en avril 2024
Réponse de Pia B le 13 mai 2024
Thank you so much for the high marks Susan. I am thrilled that you enjoyed your stay, and felt the aura and beauty of the Hotel. The location is indeed prime, and it's great that you got to enjoy that to the fullest. We appreciate you!Pia Brenan, GM

6/10 Satisfaisant

John G.

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Shutters are broken. Bathroom very tiny. TV very small. Overcharged on valet parking. Bed was very comfortable, but AC was very loud
Séjour de 1 nuit en mai 2024
Réponse de Pia B le 13 mai 2024
Greetings Mr. Simon, I appreciate you letting us know about the shutters over the french doors. I have called a carpenter to repair them. The bathrooms were added to this century old Hotel at a later stage of its life, and we were limited by space, so admittedly they are smaller than your average bathroom in a newer big box Hotel. You were charged for one night of Valet for your car, and the other charge was your elected upgrade to a Suite from a Standard non balcony room. You may have possibly confused this charge. So happy you found the bed comfortable, and overall enjoyed your stay. We hope to see you again soon, and again thank you for your comments. They are always very helpful to us and we take them to heart.Pia Brenan, GM

10/10 Excellent

Danielle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Pia B le 9 mai 2024
We appreciate your high marks Danielle. That makes us happy!

10/10 Excellent

Kelly

Séjour de 2 nuits en mai 2024

10/10 Excellent

Leanna

Voyage en couple
Les points forts : Équipements
A very clean, quiet and eccentric stay! We loved it
Séjour de 1 nuit en mai 2024
Réponse de Pia B le 9 mai 2024
Wonderful! Thank you so much Leanna!

8/10 Bien

Mark, Coral Gables

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location. Spacious room
Séjour de 1 nuit en avril 2024
Réponse de Pia B le 9 mai 2024
We appreciate your review Mark, and are very happy you enjoyed your stay!

10/10 Excellent

Elspeth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Loved the hotel, real European style! Excellent location
Séjour de 1 nuit en avril 2024
Réponse de Pia B le 15 avr. 2024
Thank you so much Elspeth. This makes us very happy!Park Plaza Hotel

10/10 Excellent

Daran

Les points forts : Propreté
Beautiful, historic place!
Séjour de 2 nuits en mars 2024
Réponse de Pia B le 8 avr. 2024
Thank you so much the high marks. We are so happy you enjoyed your stay.

10/10 Excellent

Carol

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Pia B le 15 avr. 2024
THANK YOU THANK YOU THANK YOU!!Park Plaza Hotel

10/10 Excellent

Laurie

Séjour de 1 nuit en février 2024
Réponse de Pia B le 8 avr. 2024
We are so happy you loved your stay!Park Plaza Hotel

10/10 Excellent

Helen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024

6/10 Satisfaisant

Mary

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Disappointed and sad
I have so much affection for the Park Plaza and the people working there were all great. But the unclean condition of the rooms and balcony, hallways, etc… was kind of shocking. No consistency with the cleaning. I tried 4 different rooms, stayed in 2. Some of the furnishings were dilapidated, unclean, broken, etc… from room to room the TV was smaller and not user friendly. Fans were not very functional, a lampshade was broken, all the wicker/rattan furniture was filthy and the seat cushions too. In my room the cushion cover was gone and they haphazardly tucked a big dirty old sheet around it!! Also my mattress in one room was ok and in the next was hard and flat as a pancake,…with no mattress cover!! I could go on and on but I was too tired and so in need of a rest, I just stayed and waaaay overpaid. Oh I don’t think I ever heard a vacuum and my room was filthy with dog hair and wads of dust balls. Sorry to report all this but no one seemed to care or clean properly. I also found both rooms had a “junk drawer” full of tourist brochures, outdated tv instructions, junky menus, etc… the staff cleaned out the drawers after I asked them about it, but did no other things to assist my communication to them. I even turned away the maids for 4 days because they barely cleaned anyway and had no proper equipment.
Séjour de 3 nuits en janvier 2024

10/10 Excellent

john

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Historic and pleasant. Amenities are perfect for the vintage.
Séjour de 1 nuit en janvier 2024
Réponse de Pia B le 2 févr. 2024
Wonderful! We are thrilled that you really enjoyed your stay. Thank you for the great review John.Pia Brenan, GM

8/10 Bien

Sheena

Voyage en famille
Looked onto the roof with all the Air conditioner units , noisier than the trains going by. When I requested another room , was told I booked an economy room and that is what I got!!!!
Séjour de 1 nuit en janvier 2024
Réponse de Pia B le 2 févr. 2024
Greetings Sheena,The Hotel sits conveniently in the heart of town, but with that also comes a slight noise factor, and depending on the room type a big difference in the view. The Standard rooms do indeed look over the back of the Hotel but it must be said, are very reasonably priced and still allow you to stay in the midst of the fun. Next time we highly reccomend our beautiful balcony rooms which for a little more, allow you to view Central Park, or the quaint bricklined Park Ave with its many restaurants and shops. Indeed perfect for people watching. We hope to see you again, and thank you for your review.Pia Brenan, GM

10/10 Excellent

Meredith Holly

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This property was in a prime location in Winter Park. The staff was friendly and the hotel was unique with lots of history and charm. It had a beautiful balcony that you could sit out and enjoy the weather and the activity along Park Avenue. It was wonderful.
Séjour de 2 nuits en décembre 2023
Réponse de Pia B le 2 févr. 2024
Meredith this is a fantastic review, and we are truly appreciative. Thank you for staying with us!Pia Brenan, GM

4/10 Médiocre

M.David

Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Not so great
Very old. Floor creaky. Heard a train. Should’ve realized when I say ear plug. Bathroom sink didn’t drain. The staff were nice and accommodating
Séjour de 1 nuit en janvier 2024
Réponse de Pia B le 21 janv. 2024
Greetings M. David, I appreciate your comments. The Hotel is 101 years old (the oldest operating business in Winter Park, so yes you will have creaky floors, but they are the original hardwood and are beautiful. The Hotel was built for the workers putting in the train line so does sit a little close, but we feel it is part of our charm. Can't tell you how many train spotters we get! On the other hand I hope you let the front desk know of your blocked sink, as this is a quick fix. We do apologize for that. Glad you enjoyed the Hotel and the Staff. That is important to us. Thanks for staying with us.Pia Brenan, GM

10/10 Excellent

Carol

Voyage en famille
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Love the location and the "old time" feeling of the Park Plaza Hotel. Staff was really nice (they may be the owners) and although the room was small it had a great atmosphere.
Séjour de 1 nuit en janvier 2024
Réponse de Pia B le 21 janv. 2024
Greetings Carol, thanks for the wonderful comments. So thrilled you enjoyed your stay!Pia Brenan, GM

10/10 Excellent

Brian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Pia B le 21 janv. 2024
Wonderful Brian, we are so happy you really enjoyed your stay!Pia Brenan, GM

8/10 Bien

Michael

It’s a tour through history in a once very posh hotel. Staff is very courteous. It is in a nice neighborhood downtown winter park with lots of shopping and restaurants nearby. My room was a little small but the price wasn’t. I enjoyed it.
Séjour de 2 nuits en janvier 2024
Réponse de Pia B le 21 janv. 2024
Your review was thoughtful and accurate. We agree with you that the rooms are a little smaller than modern day hotels, but the atmosphere is above grade. We appreciate you!Pia Brenan, GM

10/10 Excellent

Sarah, Cupertino

Séjour de 1 nuit en janvier 2024
Réponse de Pia B le 2 févr. 2024
Thank you so much Sarah! Hope to see you again soon!Pia Brenan, GM

10/10 Excellent

Susan

Séjour de 2 nuits en décembre 2023
Réponse de Pia B le 21 janv. 2024
Thank you Susan, we appreciate this so much!Pia Brenan, GM

10/10 Excellent

Allen

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Pia B le 21 janv. 2024
We love these high marks. Thank you so muchPia Brenan, GM

6/10 Satisfaisant

Carolyn, Springfield

Séjour de 7 nuits en décembre 2023
Réponse de Pia B le 21 janv. 2024
Thank you Carolyn, please let us know if there is anything we could have done better. We are happy you stayed with us.Pia Brenan, GM

8/10 Bien

Gary

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Christmas Eve stay
Only Hotel in Winter Park. Very nice but really old but that is the character of this hotel. Lighting in lobby seemed dim but again that was part of the character. Staff was very nice. The one section of the room floor seemed a little sticky but other than that everything was great. Didn't see any ice available or vending machine for sodas or snacks. All in all this is a prime location for a hotel as it is in the middle of Winter Park hot spot. Definitely get a balcony room! I would go back again if the price is right. I stayed Christmas Eve 2023.
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Bart

Séjour de 1 nuit en décembre 2023
Réponse de Pia B le 21 janv. 2024
Thanks for the high marks Bart!Pia Brenan, GM

8/10 Bien

Edmond

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
This is a unique historic property in a great location. You can walk to everything in Downtown Winter Park, which is a lovely area with great restarants, museums and shops. The balcony overlooking the street was nice. The room was smaller than average & the price was a little high.
Séjour de 1 nuit en décembre 2023
Réponse de Pia B le 2 févr. 2024
Excellent well written review Edmond. I really appreciate you letting us know how muchyou enjoyed the Hotel.Pia Brenan, GM

10/10 Excellent

todd

Séjour de 1 nuit en décembre 2023
Réponse de Pia B le 2 févr. 2024
We are absolutely thrilled with the high marks Todd. Thank you so much! Until next time!Pia Brenan, GM

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Paper thin walls - cheap as it gets.
Cheap and you get what you pay for here. The walls are paper thin and I really don't want to have to hear my neighbor going to the bathroom. Any conversation can be easily heard thru the walls too. Bathroom was dirty.
Séjour de 2 nuits en octobre 2023
Réponse de Pia B le 2 févr. 2024
Greetings Anonymous, I wish you had reached out during your stay, or at least let me know who you are so I could address your situation directly. Hard to know what room you were in, or what your situation was. That being said, I am truly sorry you had a bad experience with us. That would never be our wish. I thank you for your review.Pia Brenan, GM

10/10 Excellent

Toni

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Pia B le 21 janv. 2024
Thank you Toni, we are so appreciative of your high marks! Hope to see you back soon.Pia Brenan, GM

8/10 Bien

Ellen

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Pia B le 2 févr. 2024
Thank you Ellen. We appreciate you staying with us, and thank you for your review!Pia Brenan, GM

6/10 Satisfaisant

Deborah

Voyage en couple
Les points forts : Propreté et personnel et service
The property is old and walls thin - adjacent room noise. Bathrooms small. Clean with adequate towels/bedding. Bed too soft. A/C worked. Staff was excellent. Valet service easy and efficient. Location excellent.
Séjour de 1 nuit en décembre 2023
Réponse de Pia B le 2 févr. 2024
Greetings Deborah, your review was well written, and you addressed the good and the bad, which is always helpful to us and to our readers. I appreciate that you took the time to write to let us know about your stay.Pia Brenan, GM

10/10 Excellent

S R

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Pia B le 5 déc. 2023
Thank you so much S R. We really appreciate the high marks!Pia Brenan, GM

6/10 Satisfaisant

Cactus

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Area is great for shopping, eating and entertainment. The noise level however, is very loud after hours and hard to sleep at all hours.
Séjour de 3 nuits en novembre 2023
Réponse de Pia B le 4 déc. 2023
Greetings Cactus,I am sorry you had to deal with a lot of noise. The Hotel does sit right in downtown Winter Park, however there is a noise ordinance that is strictly enforced after 10pm. Did you try to contact the Front Desk at all? I do apologize for this inconvenience and hope you will be back to stay with us again.Sincerely,Pia Brenan, GM

8/10 Bien

Cristin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Weekend Getaway
The hotel has lots of character and charm, and yes it does have signs of wear and tear from years of service. The only critique we have is the TV was way too small. Other than that it was a hit for sure!
Séjour de 1 nuit en octobre 2023
Réponse de Pia B le 23 nov. 2023
Hi there Cristin, your review was lovely. Agreed the TV's in some of the rooms are a little on the smaller side. Next time you stay let us know and we will give you a room with a nice big TV. For the rest we are thrilled that you loved the Hotel and look forward to seeing you again soon.Pia Brenan, GMPark Plaza hotel

6/10 Satisfaisant

Catherine

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en novembre 2023
Réponse de Pia B le 14 nov. 2023
Greetings Catherine, please let us know if there is anything we could have done better for you. We appreciate you letting us know!Pia Brenan, GM

8/10 Bien

Stephanie

Voyage en famille
Les points forts : Personnel et service
Nice experience
Séjour de 2 nuits en octobre 2023
Réponse de Pia B le 2 nov. 2023
We appreciate tha Stephanie. Glad you enjoyed your stay.Pia Brenan, GMPark Plaza Hotel

10/10 Excellent

JUAN

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
A bit too old, but classic at the same time
Séjour de 1 nuit en octobre 2023
Réponse de Pia B le 31 oct. 2023
Nice way of putting it Juan. We aim to maintain that old historic feel, but also feel we add that classic touch! Thanks for wording it for us!Pia Brenan, GM

10/10 Excellent

Voyageur vérifié

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Historic Park Plaza
We love this historic landmark hotel near Rollins College. It’s a quaint, pet friendly hotel with lots to do and see nearby
Séjour de 1 nuit en octobre 2023
Réponse de Pia Brenan, GM le 30 oct. 2023
Thank you so much for this fantastic review. Plus the great photos! We really appreciate you taking the time to let us know how much you enjoyed your stay!Pia Brenan, GM

8/10 Bien

Betty

Voyage en famille
Very charming and lovely staff. Bathrooms should be upgraded. The potty is almost under the sink.
Séjour de 2 nuits en octobre 2023
Réponse de Pia B le 26 oct. 2023
Greetings Betty, we really appreciate your review. Granted the bathrooms are on the small side. They were added well after the Hotel was built, and space was very limited, but recognize that sometimes this can be confining. So happy you enjoyed the Hotel and the Staff. Pia Brenan, GM

10/10 Excellent

Steven

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2023
Réponse de Pia B le 25 oct. 2023
Thank you so much for your high marks Steven. That makes us so happy!Pia Brenan, GM

10/10 Excellent

Dawn

Séjour de 1 nuit en octobre 2023
Réponse de Pia B le 14 nov. 2023
Thank you for the high marks Dawn. We appreciate you taking the time to let us know you enjoyed your stay.Pia Brenan, GM

10/10 Excellent

Christy

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Winter Park Charmer
Perfect location in Winter Park right on Park Avenue! Charming & cozy, friendly staff and very clean.
Séjour de 2 nuits en octobre 2023
Réponse de Pia B le 31 oct. 2023
Awesome review. Thank you for taking the time to let us know about your stay and your kind words.Pia Brenan, GM

4/10 Médiocre

Katherine

Voyage d’affaires
Les points forts : Personnel et service et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Unacceptable. My tv stopped working and hour into my stay. Very nice staff tried to fix, offered another room and that didn't work either. Absolutely no compensation was offered. Although very cute in decor, it is wearing down. Only 2 outlets in room. 1 behind bed frame. I was stumbling around in complete darkness for 10 minutes trying to plug in my charger. Wood blinds on the door to balcony have large gaps allowing anyone to see in. One common balcony for all. Will not return.
Séjour de 1 nuit en octobre 2023
Réponse de Pia Brenan, GM le 30 oct. 2023
Hi Katherine,I sincerely apologize for the TV not working. We found out later that Spectrum were working in the area and temporarily cut off the service but I understand your frustration. Regarding the outlets there are several on the bedside lamps. No need to go behind the bed. Wood bllinds swivel closed, but have a lockswitch on the side to hold them in place when they are open. Quick call to the Front Desk and we would have happily sent somebody up to show you. Please give us another chance next time you are in the area. We sincerely apologize for your disappointment, but promise we will be there for you upon your next visit.Pia Brenan, GM

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay
Séjour de 1 nuit en octobre 2023
Réponse de Pia B le 25 oct. 2023
We appreciate you Michael, and are so happy you loved your stay with us. See you next time you are in the area!Pia Brenan, GM