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Avis sur Homewood Suites by Hilton Lake Buena Vista - Orlando

3 out of 5
Homewood Suites by Hilton Lake Buena Vista - Orlando
11428 Marbella Palm Ct, Orlando, FL

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 569 avis sur 1011." "
Note des voyageurs de 8 (Bien), d’après 241 avis sur 1011." "
Note des voyageurs de 6 (Satisfaisant), d’après 112 avis sur 1011." "
Note des voyageurs de 4 (Médiocre), d’après 45 avis sur 1011." "
Note des voyageurs de 2 (Horrible), d’après 44 avis sur 1011." "

8,8/10

Propreté

8,4/10

Personnel et service

8,6/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

8/10 Bien

Véronique

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Hébergement qui amène aux parcs seulement à Universal studio et Epcot après retour hôtel 20h30 quand les parcs ferment à 21 h et 23 h vous vous débrouillez pour retourner à l'hôtel en plus aucuns restaurants à proximité de cet hôtel c'est bien dommage heureusement il y a Uber car même les taxis se font rare à Epcot surtout à 23 h passé
Séjour de 4 nuits en avril 2023

10/10 Excellent

JO ANN

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
tout était parfait à l'exception qu'il n'y a jamais de porte bagages de disponible; il devrait y avoir un contrôle plus sévère voire même demander un dépôt qui serait remis au retour dans un temps limité
Séjour de 3 nuits en mars 2023
Réponse de Guest Services le 8 avr. 2023
Gracias. Tomaremos esto en consideración. Se agradecen sus comentarios.

10/10 Excellent

Jean-Marie

Séjour de 4 nuits en janvier 2023
Réponse de Hotel Management le 8 janv. 2023
Dear Jean-MarieThank you for your 10/10 review! We can't wait to welcome you back again!

10/10 Excellent

Hélène

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Personnel courtois, service de taxi et navette accessibles, propre et bien situé 👍
Séjour de 7 nuits en novembre 2022

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté et confort de la chambre
Séjour de 3 nuits en août 2022
Réponse de Hotel Management le 21 août 2022
Dear Valued Guest,Thank you for your 10/10 review, we hope to welcome you back soon!

10/10 Excellent

Stephane

Voyage en famille
Les points forts : Propreté et confort de la chambre
Séjour de 1 nuit en janvier 2022
Réponse de Homewood Suites LBV le 7 févr. 2022
Dear Stephane, Thanks for the positive rating. We hope you had a good stay and we are looking forward to seeing you again soon. Best wishes!

10/10 Excellent

Jessy

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Très bel hôtel à proximité des parcs thématiques (Disney, Universal studio, sea world) secteur commercial en développement. Magasin Target à proximité très pratique!
Séjour de 4 nuits en janvier 2022
Réponse de Homewood Suites LBV le 2 févr. 2022
Dear Jessy, Thank you for taking the time to share your review. We're happy to hear that you found our hotel location to your liking. We hope that you will return to stay with us again. Best wishes!

6/10 Satisfaisant

Xiao Ying

Voyage en famille
Les points forts : Personnel et service et équipements
Everything was good, however the room never got replenishment of shampoo, conditioner, shower gel, etc. even we asked for it.
Séjour de 7 nuits en avril 2024

10/10 Excellent

Roger

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024

4/10 Médiocre

Judy

Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
At check in key card was not able to to be activated. Hot tub was not working. We have to ask a few times for toilet paper, coffee and tissue. We should not have to ask for these to be replenished. Very disappointed that hot tub was not working.
Séjour de 5 nuits en avril 2024

6/10 Satisfaisant

Susan

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Dishwasher smelt. The hot water was just warm to cold. Was a room for 4 people but only had 3 person utensils.
Séjour de 7 nuits en avril 2024

10/10 Excellent

Susy, Tampa

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love it
Séjour de 2 nuits en avril 2024

6/10 Satisfaisant

Vincent

Voyage en groupe, Voyage d’affaires
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
DO NOT STAY HERE!!! We notified the front desk multiple times over the 2 night stay that we had no hot water in room 519! They told us maintenance was working on it and going in roof to address problem. They were going to let us know when fixed and would check in! No call, no check to see if it was fixed. We called 3xs and went to the front desk to notify again two other times. Never got fixed! We woke Saturday morning to cops notifying our vehicle we were traveling in was broken into over the night. This is paid parking and seemed to be in a very safe area! A window was complete it broken out! We asked hotel staff if they had something (cardboard etc) we could cover the window with while we drove to window repair! We were very rudely told no! We asked if they were aware of what had occurred in their parking lot over night. They were! No offer to help, apology, or show of concern! They were of no help at all! They were the most insensitive, unprofessional, staff I have ever dealt with! I was totally shocked for a Hilton property and staff!!! We love staying at Hilton properties and are Hilton Members!! Total disappointment and horrible experience!!! When asked about cameras, we were told there were none! We noticed there were in fact none outside or anywhere in hallways or any other place visible on their property!! Hilton, DO BETTER!!!!!!
Séjour de 2 nuits en avril 2024

2/10 Horrible

Marlo

Voyage en couple
Les points faibles : Personnel et service
Our vehicle and several other vehicles were broken into. Police was the one to notify us. Hotel staff did nothing to help us to try make a temporary windows, so we can get to the nearest Safelite. Not sure why they charge parking fee because they have no cameras or security on property
Séjour de 2 nuits en avril 2024

8/10 Bien

Kristine

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Location
Séjour de 5 nuits en avril 2024

8/10 Bien

Alexander Ruben

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
El precio del estacionamiento es muy caro. Estuvimos un día sin agua caliente. De todo lo demás no hay problema.
Séjour de 3 nuits en avril 2024

10/10 Excellent

Judith

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Big enough suite for our needs
Séjour de 5 nuits en avril 2024

2/10 Horrible

Sarah, Trenton

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The only reason this got 2 stars in any area is because a nice young lady named Isabella was kind to us upon checkout. I'll start by saying that we checked out a day early because i couldn't take it anymore. Here are some things you need to be aware of if you are going to stay here: 1. Your air will not work, there were 2 units under the windows in our room one didnt work at all and had "BR" where the temperature should have displayed. The other was set on 62 and the room never got below 78. It was so humid, far more humid than it was outside. Uncomfortably humid. I called the front desk 3 times and was told by a guy that someone was coming to fix it and they NEVER showed up. My husband said not to complain because their were reviews about staff going into peoples rooms who complained and he didnt want to get into an issue with that. 2. You will have bugs in your room. Not bed bugs and not roaches, but ants. Thousands of tiny ants and they will crawl on your feet in the night and bite your feet and ankles, they will also get into your 30.00 cupcakes and theres no surface safe from them. 3. Your room will be filthy, the bathroom floors had a greasy like film on them, the table in the kitchen was never wiped down, the floors were vaccumed. I went and bought clorox wipes and all of my own bedding and cleaned it myself. My feet were black on the heels after walking around. I bought slippers, and i would highly recommended that. I would never in a million years stay here again.
Séjour de 5 nuits en avril 2024

2/10 Horrible

Peter

Voyage en couple
No WiFi in the room and the reception is not friendly and is actually discriminatory
Séjour de 1 nuit en avril 2024

10/10 Excellent

Jan

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place to stay, very friendly and helpful staff.
Séjour de 5 nuits en avril 2024

10/10 Excellent

Nicole

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The location was great! 15 min drive to Disney, convention centre, and walking distance to restaurants and shopping. Our only complaint was the pool area. It's beautiful! But the umbrellas didn't stay open (pins needed were no where to be found), and the hot tub was cold when we arrived, and after we inquire about it on our third day did they actually realize something was wrong with it. Kind of made me sceptical about the pool area maintenance. Breakfast was good. Waffle-maker only came out of Sunday, it would have been nice to have it more often. Staff was super helpful and friendly, rooms were clean. Traffic was loud outside our window, and a/c unit was loud at night if you tried to have it cold, we just upped the temperature a couple degrees and that fixed it. The pool, gym, and laundry are shared with the Garden Inn. Parking is extra for stays less than 7 nights. Wednesday night social hour is not how it was pre covid. It was soup and salad, cheese and crackers, garlic toast, beer and wine, juice. But overall, it was a great experience. Aside from the hot tub and the traffic noise, it was great!
Séjour de 7 nuits en avril 2024
Réponse de Hotel Management le 15 avr. 2024
Thank you for taking a moment to share your experience with our hotel. I'm glad to hear that you had an amazing stay, and that you enjoyed our spacious suite and the location of the hotel. We aim to exceed our guests expectations and with your review I'm able to say we did exactly that. We hope to welcome you back in the near future!

10/10 Excellent

Darrin Lee

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff very friendly. Good breakfast nice room.
Séjour de 6 nuits en avril 2024
Réponse de Hotel Management. le 15 avr. 2024
Thank you for taking a moment to share your experience with our hotel. I'm glad to hear that you had an amazing stay, and that you enjoyed our spacious suite and the location of the hotel. We aim to exceed our guests expectations and with your review I'm able to say we did exactly that. We hope to welcome you back in the near future!

10/10 Excellent

Amanda

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 11 avr. 2024
Thank you for taking a moment to share your experience with our hotel. I'm glad to hear that you had an amazing stay, and that you enjoyed our spacious suite and the location of the hotel. We aim to exceed our guests expectations and with your review I'm able to say we did exactly that. We hope to welcome you back in the near future!

10/10 Excellent

Luis

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I was a bit apprehensive about this hotel because I booked it and then read the reviews which caused some concern, but I’m ultimately very happy we choose Homewood suites! The teenagers loved the hotel because it has a basketball court and I loved it because of its location and the full kitchen. Staff was friendly and resolved issues promptly and I will be booking with them for future outings in the Orlando area! Great family hotel.
Séjour de 3 nuits en avril 2024
Réponse de Hotel Management le 11 avr. 2024
Thank you for taking a moment to share your experience with our hotel. I'm glad to hear that you had an amazing stay, and that you enjoyed our spacious suite and the location of the hotel. We aim to exceed our guests expectations and with your review I'm able to say we did exactly that. We hope to welcome you back in the near future!

10/10 Excellent

Allison, mahopac

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A great inexpensive option for the Disney area. Staff was delightful. The pool was really nice and clean and hardly used at all. Not a lot of dining options nearby but there are tons of delivery options. Available through Uber and GrubHub. Rooms were spacious and clean.
Séjour de 3 nuits en mars 2024
Réponse de Hotel Management le 7 avr. 2024
Thank you for taking a moment to share your experience with our hotel. I'm glad to hear that you had an amazing stay, and that you enjoyed our spacious suite and the location of the hotel. We aim to exceed our guests expectations and with your review I'm able to say we did exactly that. We hope to welcome you back in the near future!

6/10 Satisfaisant

Dmitry

I liked 2 rooms suit, but in the begining I reported about one not working aircondition and saftybox, nobody came to check/fix them!
Séjour de 5 nuits en mars 2024
Réponse de Hotel Management le 7 avr. 2024
Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations Thank you for sharing your experience. Your feedback is important to us and helps us grow.

8/10 Bien

ALEISHA

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was clean. Staff was friendly. Breakfast was great. Pool was a little dirty, we didn’t use it. Kids loves basketball court. Would stay here again for the nights we stayed and the price
Séjour de 4 nuits en mars 2024
Réponse de Hotel Management le 7 avr. 2024
Thank you for taking a moment to share your experience with our hotel. I'm glad to hear that you had an amazing stay, and that you enjoyed our spacious suite and the location of the hotel. We aim to exceed our guests expectations and with your review I'm able to say we did exactly that. We hope to welcome you back in the near future!

8/10 Bien

Carlos, Robbinsville

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice and family friendly hotel. Great pool area and a very decent breakfast. One thing we are still trying to get used to in the Orlando area, is the steep parking fees at the area hotels.
Séjour de 3 nuits en mars 2024
Réponse de Hotel Management le 7 avr. 2024
Thank you for taking a moment to share your experience with our hotel. I'm glad to hear that you had an amazing stay, and that you enjoyed our spacious suite and the location of the hotel. We aim to exceed our guests expectations and with your review I'm able to say we did exactly that. We hope to welcome you back in the near future!

2/10 Horrible

Florian

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wir kamen gezeichnet von der Anreise aus Deutschland müde an. Vor Ort hieß es dann, dass unser Zimmer seitens des Hotels storniert worden ist. Angeblich wäre mein Kreditkarte nicht mehr gültig. Vollkommener Unsinn !! Das geht gar nicht. Expedia war mit hier leider auch keine große Hilfe..habe am Ende glücklicherweise ein anders Hotel vor Ort buchen können. Note 6
Séjour de 3 nuits en mars 2024
Réponse de Hotel Management le 31 mars 2024
We're sorry to hear that you had an unpleasant experience at our hotel. We apologize for any inconvenience or discomfort it may have caused. We strive to provide exceptional customer service and it's disappointing to hear that we fell short in your case. We will address this with our staff and take steps to ensure that all customers receive the assistance they need. Thank you for sharing your experience. Your feedback is important to us and helps us grow.

10/10 Excellent

James

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ok
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 28 mars 2024
Thank you for taking a moment to share your experience. I am happy to hear you found your stay up to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter.

2/10 Horrible

Marcia

Voyage en famille avec de jeunes enfants
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Don't stay at this hotel! We asked many times to fix the dishwasher and it was never done. We had problems with the room door lock (key card), I had to go back to reception several times to fix it. Due to these inconveniences, manager Rosa said that they would give us a discount on our stay and that was not done either! This hotel has total disregard for guests!!
Séjour de 7 nuits en février 2024
Réponse de Shirley le 26 mars 2024
I want to thank you again for taking the time to review our hotel as well. I'm reaching out today to extend my apologizes for the poor conditions of the room. Please accept our heartfelt apology that your experience did not meet the usual high standards our guests have come to expect from us over the years. Feedbacks like this are always profoundly disturbing for us to read, and whenever a guest is this dissatisfied, it is an immediate concern for management. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. Rest assured that your feedback has been taken to heart and that we will seize this opportunity for improvement. As your journey continues, we wish you well.

10/10 Excellent

Gil

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelente habitación y excelente ubicación.
Séjour de 1 nuit en janvier 2024
Réponse de Shirley le 25 mars 2024
Thank you for taking a moment to share your experience with our hotel. Thank you again for the 5/5 rating! We hope to welcome you back soon!

10/10 Excellent

Ashwin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Shirley le 25 mars 2024
Thank you for taking a moment to share your experience with our hotel. Thank you again for the 5/5 rating! We hope to welcome you back soon!

10/10 Excellent

Juan Ignacio

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All ok
Séjour de 4 nuits en février 2024
Réponse de Shirley le 25 mars 2024
Thank you for taking a moment to share your experience with our hotel. Thank you again for the 5/5 rating! We hope to welcome you back soon!

10/10 Excellent

TINA

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Raining when there. Couldn’t see or do much
Séjour de 1 nuit en février 2024
Réponse de Shirley le 25 mars 2024
Thank you for taking a moment to share your experience with our hotel. Thank you again for the 5/5 rating! We hope to welcome you back soon!

10/10 Excellent

Sandra

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was convenient no complaints the rooms were spacious
Séjour de 5 nuits en novembre 2023
Réponse de Shirley le 25 mars 2024
Thank you for taking a moment to share your experience with our hotel. Thank you again for the 5/5 rating! We hope to welcome you back soon!

6/10 Satisfaisant

Kristian, Oakville West

Voyage en famille avec de jeunes enfants, Voyage avec des animaux de compagnie
Les points faibles : Personnel et service
Ok property, good for the price. Pool is not heated and was freezing; you also have to pay $25/night for parking.
Séjour de 3 nuits en février 2024
Réponse de Shirley le 26 mars 2024
Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations when it came to the pool area. We will work diligently and get this rectified.

10/10 Excellent

Jagdishkumar

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great service. Enjoyed staying there
Séjour de 5 nuits en février 2024
Réponse de Shirley le 25 mars 2024
Thank you for taking a moment to share your experience with our hotel. Thank you again for the 5/5 rating! We hope to welcome you back soon!

10/10 Excellent

Karla

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Muy limpio, y la zona muy segura y bonita
Séjour de 4 nuits en février 2024
Réponse de Shirley le 25 mars 2024
Thank you for taking a moment to share your experience with our hotel. Thank you again for the 5/5 rating! We hope to welcome you back soon!

6/10 Satisfaisant

Isabella

Les points forts : Personnel et service
Les points faibles : Propreté
Réponse de Hotel Management le 26 mars 2024
Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. We will work diligently to get this rectified.

2/10 Horrible

Midiala

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
I’ve been at this hotel for 4 days there no hot water and at the front desk they said a lot of excuses but they never fixes, the breakfast table I have to cleaning by myself because nobody take care of that, and you have to paid for a parking when you get there!! There a lot of hotel around that one please don’t take this one…
Réponse de Shirley le 26 mars 2024
I want to thank you again for taking the time to review our hotel as well. I'm reaching out today to extend my apologizes for the poor conditions of the room. Please accept our heartfelt apology that your experience did not meet the usual high standards our guests have come to expect from us over the years. Feedbacks like this are always profoundly disturbing for us to read, and whenever a guest is this dissatisfied, it is an immediate concern for management. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. Rest assured that your feedback has been taken to heart and that we will seize this opportunity for improvement. As your journey continues, we wish you well.

8/10 Bien

Tamara

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Other than having to pay full parking rate for only being there 10 hours it was a very nice hotel. Good hot breakfast!
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 26 mars 2024
Thank you for taking a moment to share your experience with our hotel. I do want to express my deepest apologizes for the inconvenience this has caused, We will work on improving our hotel with all the feedback provided to us.

4/10 Médiocre

Olivia

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
I booked the room a month in advance and called two weeks prior to my stay to verify my reservation and details. When I checked in, I was informed after checking my room that the king suite I booked was not communicated by Expedia and that room style was no longer available, but a double suite was. The elevators smelled and the floors were wet. I had to shoulder into my door because it was stuck and then had to roughly push it closed or it wouldn't lock. The walls in the dining area were dug into, the bathroom vanity was broken, and there was blood droplets on the carpet outside of the bathroom. The staff was nice and the bathroom items smelled good, though.
Séjour de 2 nuits en février 2024
Réponse de Hotel Management le 26 mars 2024
I want to thank you again for taking the time to review our hotel as well. I'm reaching out today to extend my apologizes for the poor conditions of the room. Please accept our heartfelt apology that your experience did not meet the usual high standards our guests have come to expect from us over the years. Feedbacks like this are always profoundly disturbing for us to read, and whenever a guest is this dissatisfied, it is an immediate concern for management. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. Rest assured that your feedback has been taken to heart and that we will seize this opportunity for improvement. As your journey continues, we wish you well.

4/10 Médiocre

Amanda

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 3 nuits en février 2024
Réponse de Hotel Management le 26 mars 2024
Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. We will work diligently to get this rectified.

8/10 Bien

Carole

Voyage en couple
Les points forts : Personnel et service
Good location, check in was easy. Staff was friendly and professional.
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 26 mars 2024
Thank you for taking a moment to share your experience. I am happy to hear you found your stay up to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter.

6/10 Satisfaisant

Gissel

Les points forts : Personnel et service
Séjour de 2 nuits en février 2024
Réponse de Hotel Management le 26 mars 2024
Thank you for the feedback about your recent stay. Please accept our heartfelt apology that your experience did not meet the usual high standards our guests have come to expect from us over the years. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. We will work diligently to get this rectified.

8/10 Bien

Bryanna

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
There was a lot of humidity in the room and smelled like bleach. The place was very clean but the smell was just too strong. Besides that it was nice and spacious.
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 26 mars 2024
Thank you for the feedback about your recent stay. Please accept our heartfelt apology that your experience did not meet the usual high standards our guests have come to expect from us over the years. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. We will work diligently to get this rectified.

6/10 Satisfaisant

Carl, Reidsville

Voyage en couple
Outdated tub and the bed and pillows were awful
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 26 mars 2024
Thank you for the feedback about your recent stay. I'm reaching out today to extend my apologizes for the poor conditions of the room and pool area. Please accept our heartfelt apology that your experience did not meet the usual high standards our guests have come to expect from us over the years. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. We will work diligently to get this rectified.

10/10 Excellent

Ms z

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice place, price was right. Breakfast was excellent .
Séjour de 2 nuits en février 2024
Réponse de Shirley le 25 mars 2024
Thank you for taking a moment to share your experience with our hotel. I am so happy to hear that you enjoy our complimentary breakfast. Thank you again for the 5/5 rating! We hope to welcome you back soon!

8/10 Bien

Daniela

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 26 mars 2024
Thank you for taking a moment to share your experience. I am happy to hear you found your stay up to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter.