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Avis sur Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel

3.5 out of 5
Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel
14500 Continental Gateway, Orlando, FL

Avis

6,4
Note des voyageurs de 10 (Excellent), d’après 1485 avis sur 5421." "
Note des voyageurs de 8 (Bien), d’après 982 avis sur 5421." "
Note des voyageurs de 6 (Satisfaisant), d’après 1007 avis sur 5421." "
Note des voyageurs de 4 (Médiocre), d’après 831 avis sur 5421." "
Note des voyageurs de 2 (Horrible), d’après 1116 avis sur 5421." "

6,6/10

Propreté

7,0/10

Personnel et service

6,8/10

Équipements

6,4/10

Infrastructures et conditions de l’hébergement

6,8/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Christian

Voyage en famille avec de jeunes enfants
Les points forts : Équipements et infrastructures et conditions de l’hébergement
On nous a promis un montant pour aller faire une visite mais on a perdu notre temps on avait pas les qualifications pour.
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 16 mars 2024
Dear Christian,Thank you for your feedback. Please accept our sincere apologies for your experience not meeting your expectations. Please know that you can reach out to our front desk while on the property any time you encounter an issue so we can resolve it immediately. Thank you for choosing us and we hope you consider returning soon.

10/10 Excellent

Mathieu

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice place
Séjour de 4 nuits en mars 2024
Réponse de General Manager le 15 mars 2024
Dear Mathieu,Thank you for taking a moment to leave us a review. We are thrilled you enjoyed your time with us. Thank you for choosing Holiday Inn Resort Orlando Suites - Waterpark and we hope to welcome you back soon.

10/10 Excellent

Eric

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice spot
Séjour de 7 nuits en mars 2024
Réponse de General Manager le 12 mars 2024
Dear Eric,It's wonderful that you enjoyed your time at Holiday Inn Resort Orlando Suites - Waterpark. Our team strives to create a welcoming atmosphere for all our guests, and we can't wait to have you back again soon for another delightful experience!

10/10 Excellent

Sébastien

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très belle hôtel. Chambre spacieuse, propre et pratique. Piscine chauffé, jeux d'eau et arcade, tout étaient parfaits.
Séjour de 4 nuits en mars 2024
Réponse de General Manager le 12 mars 2024
Dear Sébastien,It was a pleasure hosting you at Holiday Inn Resort Orlando Suites - Waterpark! We're glad our clean rooms, inviting pool, and fun arcade impressed you. The next time you're in town, please come see us again.

10/10 Excellent

steve

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Proximité des park de Disney, tout les services sur place, piscine chaude.
Séjour de 4 nuits en mars 2024
Réponse de General Manager le 12 mars 2024
Thank you for choosing to stay with us at Holiday Inn Resort Orlando Suites - Waterpark. We are thrilled to learn you enjoyed your stay and we appreciate you highlighting our convenient location and relaxing pool area. We hope to see you again soon.

2/10 Horrible

Gerard

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
La senteur des tapis dans les chambres a coucher horrible la vaiselle salle et mal equipe sur 10 je leur donne 2
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 12 mars 2024
Dear Gerard,Thank you for sharing your feedback. Providing clean accommodations is our top priority, so we’re disappointed to know that your experience was not what it should have been. Rest assured, we'll work with our housekeeping team to ensure your concerns are swiftly addressed. We're better than this, so please consider giving us a second chance.

4/10 Médiocre

Lara

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
My room was dirty and the front door was broken, couldn't even leave my room. Would'nt recommand
Réponse de General Manager le 9 mars 2024
Dear Lara,Thank you for bringing your concerns to our attention. We sincerely apologize for accommodations that weren't in proper condition for occupancy. Our team will address the issues you mentioned. We value your comments and hope for a chance to deliver a better experience in the future.

8/10 Bien

Genevieve

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Belles piscines Transport pour Walt Disney gratuit Jeux pour enfants Le stationnement pourrait être gratuit... Un peu mal insonorisé...on entendait beaucoup les gens parler lorsqu'on était couché
Séjour de 3 nuits en février 2024
Réponse de General Manager le 7 mars 2024
Dear Genevieve,It was a pleasure having you stay with us during your trip to Orlando! We're delighted you enjoyed our sparkling pool and family-friendly amenities and that you had the chance to utilize our convenient shuttle service. Your feedback about noise is understood, and we'll be sure to discuss it internally to determine ways of improving in this respect. Please know that parking fees have become an industry standard, especially in major cities, though we understand your disappointment. Thank you for your review, and we hope you return soon!

10/10 Excellent

Eric

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Personnel A1
Séjour de 3 nuits en janvier 2024
Réponse de General Manager le 12 janv. 2024
Dear Eric,Providing excellent service is important to us, and we appreciate your positive feedback. It was a pleasure to have you stay with us at Holiday Inn Resort Orlando Suites - Waterpark, and we look forward to serving you again.

6/10 Satisfaisant

Carole

Voyage en famille
Bien placer mais beaucoup trop cher on nous a charger 2fois 49.00 pour glissade d’eau alors qu’elle était fermer sens demander .C’est certain que je n’y retournerai pas
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 3 janv. 2024
Dear Carole,While we thank you for being our guest, and we are happy our great location was convenient for your needs, we are sorry you had a disappointing visit. Please know that our resort fee covers a list of great amenities for our guests to enjoy. We hope to have another opportunity to welcome you back and impress you further.

8/10 Bien

Sandra

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Couverture pour le divan lit absente N’oubliez pas de demander à la réception Propre et à proximité de Disney
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 28 déc. 2023
Dear Sandra,We're delighted to know that our clean accommodations and proximity to The Walt Disney World Resort were the highlights of your visit! We apologize for any inconvenience regarding the sofa bed cover, and we'll discuss your feedback internally. Thank you, and we hope to see you again soon.

10/10 Excellent

Marie

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de General Manager le 13 déc. 2023
We appreciate the perfect rating! Thank you for being our guest. Join us again for another comfortable stay the next time you're in the city!

6/10 Satisfaisant

Christian

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
La chambre n'était pas très propre (tâches sur le tapis, saletés dans le divan-lit, rideaux très poussiéreux, savon pas changer dans la salle de bain). Les restaurants fermaient très tôt.
Séjour de 4 nuits en novembre 2023
Réponse de General Manager le 13 nov. 2023
Dear Christian,Thank you for sharing your comments with us. We strive to provide our guests with truly clean accommodations on all occasions, and we are very sorry to hear that you experienced otherwise. We will review your concerns as we work to uphold our standards. Thank you, and we hope to have the opportunity to show you a better visit in the future.

2/10 Horrible

Jean-simon

Séjour de 1 nuit en août 2023
Réponse de Hotel Management le 15 sept. 2023
Dear Jean-simon, Thank you for being our guest. We genuinely regret that you did not enjoy your stay, and we want to extend our apologies for not living up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience.Best regards, Hotel Management

2/10 Horrible

Sylvain

Voyage en famille avec de jeunes enfants
room not ready, no explanation at all on the resort or where to park to get to our rooms. 2 fire alarms the same day. Really noisy at night. Got a call telling me they needed to charge me more if I wanted to stay another night (the 2nd night I already paid for) not able to get the same pricing as booked thru expedia. all and all this is a bad experience. would not recommend to anybody at all
Séjour de 1 nuit en juillet 2023
Réponse de Hotel Management le 25 juil. 2023
Dear Sylvain, Thank you for your feedback. We are sorry for the inconvenience you had upon arrival as your room was not prepared and that you were unable to experience a comfortable stay. We understand the frustrations caused by the disturbance you experienced, and we will utilize your comments to ensure a better outcome.We also regret the disappointment you had with regard to the rate for the second day. We strive to ensure our rates are competitive and in line with area hotels, and published prices may vary daily based on average room demand. Your understanding in this will be appreciated, and we hope to welcome you again. Best regards, Hotel Management

4/10 Médiocre

Olivier

Voyage en famille avec de jeunes enfants
Piscine fermée Glissades eau ouvrant à 11:00 Room service qui cogne aux portes à 9:00 pour entrer faire le ménage alors que check out est a 10:00. Vraiment la pire portion de notre voyage familial
Séjour de 1 nuit en juillet 2023
Réponse de Hotel Management le 16 juil. 2023
Dear Olivier, Please accept our apologies for the disturbance you experienced due to some of our housekeeping associates. Be assured that we will address your concerns. We are known for our attention to detail and excellent hospitality, so we are genuinely disappointed this was not your experience. We value you as a guest, and we hope you will give us another chance to regain your confidence. We wish you all the best with your travels.Best regards, Hotel Management

2/10 Horrible

Mathieu

paid for this room because it offered a pool and slides. upon arrival you get charged for the pool and parking and additional fees. this is far from clearly stated when the room is booked.
Séjour de 1 nuit en juillet 2023
Réponse de Hotel Management le 3 juil. 2023
Dear Mathieu, Thank you for staying with us and writing a review. We regret the disappointment you had with the additional fees, however, please know that the same is mentioned on our hotel's website. You are a valuable guest to us and we wish you well for your future travels. Best regards, Hotel Management

10/10 Excellent

Michel

Voyage en famille
Les points forts : Propreté et confort de la chambre
A recommander.
Très belle semaine, fantastique pour les enfants, a quelques minutes de Disney et Universel. a recommander pour des vacances familiales.
Séjour de 5 nuits en avril 2023
Réponse de Hotel Management le 16 mai 2023
Dear Michel, We are thrilled you had an excellent stay at Holiday Inn Resort Orlando Suites - Waterpark, and we appreciate the fantastic recommendation to other travelers. It was our pleasure accommodating you, and we look forward to your next visit.Best regards, Hotel Management

4/10 Médiocre

Jennifer

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Nous nous sommes faites approchés par des wnployes pour le time sharing. Andrew ma dit que la reunion serait de 60 minutes pour avoir droit au cadeaux rendu la bas ils nous on dir 2h donc nous avons choisi de partir des le debut. On nous a dir dattendre le taxi dehors qui nest jamais venue. Mardi soir nous nous sommes rendu comptes quils netaient pas venu nous porter du papiee de toilette, le telephone fonctionnait pas donc nous nous sommes débrouillés avec des mouchoirs. Le lendemain matin avant de partir a disney j’ai avisé le manque de papier de toilette. Le soir lorsque nous sommes revenus il y en avait tjrs pas jai avise a 20h 21h et ils sont enfin arrivés vers 10:30.
Séjour de 4 nuits en février 2023
Réponse de Hotel Management le 26 févr. 2023
Dear Jennifer, Thank you for staying with us and for sharing your review. We are sorry you encountered the service issues from our associates, as this is unacceptable. We have reviewed your feedback with the appropriate individuals, and steps are being taken to ensure such concerns are not repeated. Thank you again, and we look forward to having another opportunity to show that we are passionate about providing great experiences for every guest.Best regards, Hotel Management

8/10 Bien

Diane

Séjour de 2 nuits en janvier 2023

2/10 Horrible

Mélanie

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Il a y une énorme différence entre les photos et la réalité. Très vieux et laisser à l’abandon. Tous les soirs fallait aller redémarrer la porte elle ne fonctionnait pas, nous n’avions pas de serviettes le ménage n’a jamais été fait. Très très décevant je ne le recommanderais pas à personne.
Réponse de Hotel Management le 8 janv. 2023
Dear Mélanie, Thank you for sharing your feedback. We are sorry that the condition of our accommodations did not meet your expectations and for the inconvenience it caused. We have taken note of the concerns you raised as we are continually striving to ensure a perfect visit for every guest. We hope you will consider giving us another chance in the future so we can provide you with the perfect stay you deserve.Best regards, Hotel Management

10/10 Excellent

Sid-Ahmed

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great hotel for kids
Réponse de Hotel Management le 29 nov. 2022
Dear Sid-Ahmed,Thank you for the perfect rating. We are glad you had a wonderful time at Holiday Inn Resort Orlando Suites - Waterpark. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Best regards, Hotel Management

8/10 Bien

Genevieve

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Équipements
Les glissades sont géniales pour les enfants, un excellent rapport qualité prix, bien situé pour aller aux parcs de Disney. Par contre, la salle de bain aurait pu être plus propre, la piscine et les glissades ont été fermées 3x en 10 jours pour des problèmes techniques.
Séjour de 10 nuits en août 2022
Réponse de Hotel Management le 30 août 2022
Dear Genevieve,Thank you for choosing Holiday Inn Resort Orlando Suites - Waterpark for your family trip. We are pleased to know you and your kids enjoyed our waterpark and found us to be of great value. However, we regret not meeting your expectations, and for any inconvenience this caused. It was a pleasure hosting you, and we look forward to your next stay.Best regards, Hotel Management

10/10 Excellent

Michel

Séjour de 6 nuits en mai 2022
Réponse de Hotel Management le 24 mai 2022
Michel, thank you for rating your stay at Holiday Inn Resort Orlando Suites - Waterpark. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Best regards, Hotel Management

6/10 Satisfaisant

jonathan

Séjour de 4 nuits en avril 2022

8/10 Bien

Marie-michelle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2022

6/10 Satisfaisant

Stephanie

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements
Glissade d’eau trop froide .. Restaurants fermés, Aucune réponse lors des appelles à la réception ..
Séjour de 4 nuits en février 2022
Réponse de Front Office Team le 28 févr. 2022
Thank you for the feedback.

10/10 Excellent

Channing

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything!
Séjour de 4 nuits en mars 2024

6/10 Satisfaisant

Brenda

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024

10/10 Excellent

MANUEL

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We have neighbors problem ,I travel with my family two little 9 and 10 and this people drinking in outside the room and fighting each other,screaming each other ,call to reseption twice for 2 day party I never hear some security come make them stop
Séjour de 3 nuits en avril 2024

2/10 Horrible

luis

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nothing bad experience
Séjour de 4 nuits en mai 2024

8/10 Bien

Sammy

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Over all everything was good , expected parking. I paid $30 a day, I stayed at the property for 5 days and it was hard for me to find parking when I got to the hotel every night:
Séjour de 5 nuits en mai 2024

2/10 Horrible

Pritam

Voyage en famille avec de jeunes enfants
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
This property had extremely bad rooms. The AC was leaking in the bunkbed room and entire carpet was soaking wet. The alarm on top of bunk bed was hanging with wires exposed. The bathroom towel had a dead bug in it and the bathroom floor had ants.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Jessica

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 22 mai 2024
Dear Jessica,We're glad you enjoyed your stay at Holiday Inn Resort Orlando Suites - Waterpark and appreciate your five-star rating. It was a pleasure having you here, and we look forward to welcoming you back in the near future.

10/10 Excellent

Yaima

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 22 mai 2024
Dear Yaima,We're glad you enjoyed your stay at Holiday Inn Resort Orlando Suites - Waterpark and appreciate your five-star rating. It was a pleasure having you here, and we look forward to welcoming you back in the near future.

10/10 Excellent

Cecily

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect for families
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 22 mai 2024
Dear Cecily,Thank you for choosing Holiday Inn Resort Orlando Suites - Waterpark! We're glad you and the whole family enjoyed your visit, and we look forward to seeing you again for another great stay in the future.

4/10 Médiocre

Ada

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Propreté et personnel et service
The room wasn’t very clean. The water park closes two hours before the pool then opens 2 hours after pool is open check out is a bit early. The food, drinks and arcade are extremely over priced. The staff in the main pool area are not friendly. It was a one time stay won’t return.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 22 mai 2024
Dear Ada,Thank you for your feedback. We're truly sorry to hear your stay fell short of your expectations. We value your feedback about the pool staff's friendliness, the room's cleanliness, and our amenities, and we will share your concerns with our team to ensure any opportunity to improve is seized. It was a pleasure having you here, and we hope you will consider giving us another chance to change your perceptions in the future.

2/10 Horrible

Courtney

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 22 mai 2024
Dear Courtney,Guest satisfaction means everything to our team, so we're disappointed you did not enjoy your stay. Feedback helps us make effective changes, so we hope you will consider reaching out to share how we could have served you better.

2/10 Horrible

Charlea

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Terrible experience never would stay at this property again! I was charged $56 for “early checkin” just to be given a dirty room. The front desk was very rude unprofessional empathetic and unpleasant. They had me and my family with 2 small children waiting around on the property for 3 hours waiting for another room . When I checked out on the last day the front desk called and harassed me about a balance that was incorrect due to miss communication. No one apologize for the horrible experience they simply said we don’t know how else to help you .
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 22 mai 2024
Dear Charlea,Thank you for staying with us during your recent trip. We're disappointed to learn we fell short of expectations during your visit. Our goal is to provide every guest with pristine accommodations and friendly service, and we offer our sincere apologies for any inconvenience you had during your stay. Rest assured, your comments will be relayed to our team to ensure we are meeting our high standards of guest satisfaction going forward. We appreciate your feedback and hope to have the opportunity to change your perceptions in the future.

10/10 Excellent

Anahely

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very convenient to have food, Waterpark all in one spot.
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 22 mai 2024
Dear Anahely,We're happy you had such a great stay at Holiday Inn Resort Orlando Suites - Waterpark! It's fantastic to know you appreciated our delicious food offerings and our fun waterpark as well. It was a pleasure having you here, and we look forward to seeing you again soon!

10/10 Excellent

Lexus

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
There were a lot of bad reviews about this property, but don’t let that stop you!!! My family had an amazing time. The kids really enjoyed the waterpark. Definitely a plus. There are many dining options and they are reasonably priced. Make sure to check out the kids eat free option too. The room was clean and pretty spacious. The staff were nice and friendly. When we needed more towels, they made sure to get them in a timely manner. I don’t have any complaints and we will definitely be back. Thank you so much for an awesome experience for my son’s birthday!
Séjour de 3 nuits en mai 2024
Réponse de General Manager le 22 mai 2024
Thank you for your kind review of Holiday Inn Resort Orlando Suites - Waterpark. It's fantastic to hear the whole family had a terrific time with us. We strive to provide a fun and enjoyable environment for families, and it sounds like we hit the mark with our waterpark, delicious dining options, clean and spacious rooms, and friendly staff. It was our pleasure to help create a memorable birthday experience for your son, and we look forward to welcoming you back for another fantastic stay soon!

10/10 Excellent

Jose

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
El parque de agua deberian darle un mantenimiento. Por lo demas todo perfecto.
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 22 mai 2024
Dear Jose,Thank you for your perfect rating. We're happy to hear that you had an overall great stay at Holiday Inn Resort Orlando Suites - Waterpark. Your feedback is valued, and we look forward to welcoming you back soon for an even better time.

6/10 Satisfaisant

Kaitlyn

Voyage en famille
Les points faibles : Équipements
I don’t like that we were hit with $217 after paying over $300 for only 2 nights. Terrible pricing for what it is.
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 22 mai 2024
Dear Kaitlyn,Thank you for your feedback. We regret to hear about your dissatisfaction, as we aim to be transparent with our guests regarding our policies. Rest assured, your comments on pricing will be reviewed internally as we strive to provide the best possible value for our guests. We appreciate your input and hope to have the opportunity to offer a more satisfactory experience for you in the future.

8/10 Bien

Matt

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Was there for a convention at another property for which I didn't get a room at. Hotel was very conveinant and accessable. Parking was good. Room was clean and comfortable. I must even say, and it usually isn't good, but the in room coffee was good.
Séjour de 3 nuits en mai 2024
Réponse de General Manager le 22 mai 2024
Dear Matt,Thank you for your positive feedback! We're delighted to hear we provided you with a convenient and accessible place to rest while you were here for your convention. It's great that you enjoyed our parking and clean, comfortable rooms. It was a pleasure having you here at Holiday Inn Resort Orlando Suites - Waterpark, and we look forward to welcoming you back for another pleasant experience.

4/10 Médiocre

Desirae

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I visited this place for my nephew's birthday with a group of 19 people, renting four different rooms on the same floor, which was convenient. However, my experience was quite disappointing. My room remained humid throughout the stay because the air conditioning didn't work properly; it would turn on, but the room never cooled down. The towels stayed wet due to the humidity. The shower was filthy, and we had to wear flip-flops because the floor felt so dirty. Additionally, my key card didn't work at the gate. When we tried to call the front desk, they didn't answer. Their response to issues was to call for each problem so they could fix it, but I didn't want to spend my entire two-day stay on the phone with them. Despite these issues, I stayed because our family wanted to be on the same floor. When I arrived, someone was already at the front desk complaining about a moldy smell in their room, and there were more complaints when I checked out. It's unacceptable to pay so much for substandard rooms. Furthermore, there was no handicap parking for our two older guests. Housekeeping used the elevator frequently, causing delays for us. Overall, I would not recommend or stay at this location again.
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 20 mai 2024
Dear Desirae,Please accept our apologies for any inconvenience you faced during your stay. It's disheartening to learn that the air conditioning in your room was not functioning properly, causing discomfort. The cleanliness concerns you encountered with the shower and towels also do not meet our usual high standards. Rest assured, your feedback regarding these matters will be addressed with our team to ensure we are meeting the level of quality we strive for going forward. It was a pleasure having you here, and we hope you will consider giving us another opportunity to change your perceptions in the future.

10/10 Excellent

Anthony

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 21 mai 2024
Dear Anthony,Thank you for being a great guest and giving us a five-star rating. It was our pleasure to accommodate your needs while you were here, and we hope you will return soon.

2/10 Horrible

Megan

Voyage en famille
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The pool was closed for over 3 hours with no lighting or rain. We paid money for resort fees and didn’t get to utilize them.
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 20 mai 2024
Dear Megan,Thank you for providing your feedback. We are disappointed to hear about the pool closure during your stay. Please accept our apologies for any inconvenience that this may have caused. We sincerely appreciate your understanding and hope to provide a better experience on your next visit.

8/10 Bien

Daniel Lampiasi

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et personnel et service
The staff was really helpful and feiendly.
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 20 mai 2024
Dear Daniel,Thank you so much for staying with us at Holiday Inn Resort Orlando Suites - Waterpark. Your kind words about our staff are greatly appreciated, and we are thrilled to hear you enjoyed your stay. It was a pleasure having you here, and we look forward to welcoming you back on your next visit.

8/10 Bien

Ruben

Les points forts : Propreté et personnel et service
Séjour de 3 nuits en mai 2024
Réponse de General Manager le 21 mai 2024
Dear Ruben,Thank you for your positive rating. We are glad you had an enjoyable experience, and we hope to see you again soon!

10/10 Excellent

Claudia

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Me encantó lo volveré a visitar
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 20 mai 2024
Dear Claudia,It was a pleasure hosting you at Holiday Inn Resort Orlando Suites - Waterpark! We're glad you enjoyed your visit, and we look forward to seeing you again the next time you're in the area.