2 piscines extérieures, tentes de plage, parasols de plage
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Avis sur Hilton Orlando

4 out of 5
Hilton Orlando
Orlando, FL

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 571 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 184 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 104 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 87 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 55 avis sur 1001." "

8,8/10

Propreté

8,6/10

Personnel et service

8,4/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

MARC

Voyage en famille
Les points forts : Propreté et confort de la chambre
Bel hôtel, superbe piscine, proche de tout.
Super hôtel avec de belles chambres. Le coin piscine avec la rivière est tout simplement magique. Bon petit déjeuner. Proche des parcs d attractions divers. Service de restaurant dans un petit snack bien pratique.
Séjour de 3 nuits en août 2022
Réponse de Hilton Orlando le 10 oct. 2022
Thank you for your review, Marc! We look forward to welcoming you back at Hilton Orlando again soon!

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Superbe hôtel! Les piscines, là rivières à tubes et l’espace extérieur avec ses chaises longues et ses feux est magnifique!
Séjour de 5 nuits en novembre 2019
Réponse de Hilton Orlando le 4 déc. 2019
Thank you for your review, and we are so glad you enjoyed your stay along with our amenities! We hope to see you back again enjoying the Orlando sunshine poolside. :)

6/10 Satisfaisant

Patrice

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en novembre 2019
Réponse de Hilton Orlando le 15 nov. 2019
Thank you for taking the time to post a rating. We would love to know more about your experience and how we could have made it a 10.

10/10 Excellent

Stacey

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was very helpful and friendly.
Séjour de 1 nuit en mai 2024
Réponse de Hilton Orlando le 22 mai 2024
Thank you for your review, Stacey. We are so happy to hear that our Team Members were able to help make your stay memorable. We hope to have the opportunity to welcome you back to Hilton Orlando again in the future.

10/10 Excellent

marissa

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
heated pool and lazy river
Séjour de 2 nuits en mai 2024
Réponse de Hilton Orlando le 15 mai 2024
Thank you for taking the time to leave a review of your experience, Marissa. We are so happy to hear that you enjoyed our heated pools and lazy river during your stay. We hope to have the opportunity to serve you again in the future.

10/10 Excellent

cynthia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
beautiful clean fun place to stay
Séjour de 2 nuits en mai 2024
Réponse de Hilton Orlando le 14 mai 2024
Thank you for taking the time to leave a review of your experience, Cynthia. We are so happy to hear that you enjoyed your stay with us. We hope to have the opportunity to welcome you back to Hilton Orlando again soon.

6/10 Satisfaisant

Andrew, White Rock

Voyage d’affaires
Les points forts : Équipements
Property is nice. But incredibly over priced. Hard to enjoy
Séjour de 3 nuits en mars 2024
Réponse de Hilton Orlando le 13 mai 2024
Thank you for taking the time to provide us with feedback, Andrew. We will be sure to relay your feedback to the appropriate leadership teams for review. We do hope to have the opportunity to host you again in the future.

10/10 Excellent

derek

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Would definitely stay again rooms are very clean .
Séjour de 1 nuit en mai 2024
Réponse de Hilton Orlando le 13 mai 2024
Thank you for your feedback, Derek. We can't wait to welcome you back to our resort again in the future.

10/10 Excellent

Arminda

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel with many amenities and things to do!!
Séjour de 2 nuits en mai 2024
Réponse de Hilton Orlando le 13 mai 2024
Thank you for taking the time to leave a review of your experience, Arminda. We hope to have the opportunity to host you again in the future at Hilton Orlando.

4/10 Médiocre

Holly

Voyage en famille
Les points forts : Propreté
Les points faibles : Équipements
I had booked two nights for this hotel and both days at the hotel all day there wasn’t anywhere to sit by the pool from people entering the pool area that were not staying the hotel but were there for a cheer competition. My 4 year and 10 were completely devastated they were unable to even use the pool because we had no where to put our towels,keys,phones, and wallets we also tried to get food around the pool and couldn’t even do that because wait times were 2 hrs and more. Wish we could have used the amenities after spending $600 for the weekend to stay there. We also were put in a room next to a newborn baby and got absolutely no sleep both nights.
Séjour de 2 nuits en avril 2024
Réponse de Hilton Orlando le 30 avr. 2024
Thank you for taking the time to leave a review of your experience, Holly. Due to high occupancy, there are periods where our pool area reaches capacity and wait times for our restaurants are higher than normal. I do want to assure you that only registered guests are allowed into the pool area as key card access is required for entry. This includes guests who are visiting for competitions as well. We will be sure to relay your feedback to the proper leadership teams to see where improvements can be made to the overall guest experience. We do hope to have the opportunity to welcome you back to our resort again in the future.

8/10 Bien

Lori

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The hotel itself was lovely. The pools, lazy river and hot tub area was especially nice and well maintained. The room was very clean and comfortable. Beds and pillows were great!! Communication was lacking. The resort is huge! There were no signs as to direction of the elevators or layout of the facilities. The staff at check in never gave any direction as to how to get around. For the most part they were not friendly. The valet parking people were not very efficient. When we asked for our car so we could go to dinner they couldn’t find it for 20 minutes. Ended up having to delay our dinner reservations. The check in and concierge crew could not give us change for a $20 to tip the help. They sent me to the market store they had at the other end of the lobby which had a line of about a dozen people purchasing items. Unfortunately these difficulties took away from the beautiful facilities they have.
Séjour de 1 nuit en avril 2024
Réponse de Hilton Orlando le 29 avr. 2024
Thank you for taking the time to provide us with your valuable feedback, Lori. We will be sure to relay this information to the proper leadership teams to find new ways to improve the overall guest experience. We hope to have the opportunity to welcome you back to Hilton Orlando again soon.

10/10 Excellent

RAFAEL

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent
Séjour de 2 nuits en avril 2024
Réponse de Hilton Orlando le 29 avr. 2024
Thank you for your review, Rafael. We are happy to hear that you had an excellent stay with us at Hilton Orlando.

10/10 Excellent

Steven

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was very nice being able to stay onsite where the cheer competition was being held. We enjoyed our stay and the accommodations where great.
Séjour de 2 nuits en avril 2024
Réponse de Hilton Orlando le 29 avr. 2024
We are happy to hear that you enjoyed our convenient location, Steven. We look forward to welcoming you back to Hilton Orlando again in the future.

8/10 Bien

Falon

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de Hilton Orlando le 29 avr. 2024
Thank you for your review, Falon. We hope to welcome you back to Hilton Orlando again soon.

10/10 Excellent

edgar

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Hilton Orlando le 29 avr. 2024
Thank you for your review, Edgar. We hope to welcome you back to Hilton Orlando again soon.

10/10 Excellent

Maria, Miami

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Hilton Orlando le 24 avr. 2024
Thank you for your review, Maria. We are so happy to hear that you enjoyed your stay with us at Hilton Orlando.

10/10 Excellent

Cynthia

Les points forts : Propreté
Séjour de 1 nuit en avril 2024
Réponse de Hilton Orlando le 19 avr. 2024
Thank you for your review, Cynthia. We hope to welcome you back to Hilton Orlando again soon.

8/10 Bien

Keith

Séjour de 3 nuits en avril 2024
Réponse de Hilton Orlando le 6 mai 2024
Thank you for your review, Keith. We hope to welcome you back to Hilton Orlando again soon.

10/10 Excellent

Ann Marie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gabulous
Séjour de 1 nuit en mars 2024
Réponse de Hilton Orlando le 4 avr. 2024
We are so glad to hear that you enjoyed your stay with us, Ann Marie. We hope to welcome you back to Hilton Orlando again soon.

10/10 Excellent

Ali

Les points forts : Propreté et personnel et service
Great
Séjour de 2 nuits en avril 2024
Réponse de Hilton Orlando le 4 avr. 2024
Thank you for your review, Ali. We are so happy to hear that you enjoyed your stay with us. We hope to welcome you back soon.

10/10 Excellent

Nancy

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
It was a nice hotel
Séjour de 2 nuits en mars 2024
Réponse de Hilton Orlando le 2 avr. 2024
Thank you for taking the time to leave a review of your experience, Nancy. We are thrilled to hear that you enjoyed your stay. We hope to welcome you back to Hilton Orlando again soon.

10/10 Excellent

Katrina

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Thrilled with this property. We left a hotel we were not happy with and came here and it saved our vacation.
Séjour de 3 nuits en mars 2024
Réponse de Hilton Orlando le 2 avr. 2024
We are so happy to hear that we were able to help make your vacation memorable, Katrina. We hope to have the opportunity to host you again soon.

4/10 Médiocre

Joshua

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Property is beautiful and the pool and lazy river are very nice. On our final day our room keys were deactivated while we were at breakfast. When we went back to our room to pack up, we discovered the keys no longer worked. I talked to the front desk, who informed me that the issue was that they did not have a record of charging me for incidentals. I showed them the chard on my Chase account for the incidentals, but they still insisted they had no record. They would not give me access to the room until I payed an additional $100 . I left without paying, and instead talked to the cleaning staff, who let us in after confirming our identity.
Séjour de 1 nuit en mars 2024
Réponse de Hilton Orlando le 2 avr. 2024
Thank you for taking the time to leave a review of your experience, Josh. We regret to learn that we did not exceed your expectations. We will be sure to relay your feedback to our front office team to improve the overall operation. We hope to have the opportunity to welcome you back to our resort again in the future.

10/10 Excellent

marina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Hilton Orlando le 2 avr. 2024
We are so happy to hear that you enjoyed your stay with us, Marina. We hope to welcome you back to Hilton Orlando again soon.

10/10 Excellent

Greg

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Hilton Orlando le 1 avr. 2024
Thank you for your review, Greg. We are glad to hear you enjoyed your stay with us.

2/10 Horrible

abraham

Too expensive and bad service
Séjour de 6 nuits en mars 2024
Réponse de Hilton Orlando le 1 avr. 2024
Thank you for taking the time to leave a review, Abraham. We regret to learn that you did not enjoy you stay with us. We hope to have the opportunity to make it up to you during your next vacation.

8/10 Bien

Sarai

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Hilton Orlando le 1 avr. 2024
We are glad to hear that you enjoyed your stay with us, Sarai. We hope to welcome you back to Hilton Orlando again soon.

8/10 Bien

Sandra

Séjour de 3 nuits en mars 2024
Réponse de Hilton Orlando le 17 avr. 2024
Thank you for your review, Sandra. We are happy to see that you enjoyed your stay with us. We hope to welcome you back to Hilton Orlando again soon.

6/10 Satisfaisant

Francel, miami

Séjour de 1 nuit en février 2024
Réponse de Hilton Orlando le 28 mars 2024
Thank you for your review, Francel. We hope you enjoyed your stay with us at Hilton Orlando.

10/10 Excellent

Eva

Les points forts : Propreté et équipements
Great
Séjour de 3 nuits en mars 2024
Réponse de Hilton Orlando le 1 avr. 2024
Thank you for your review, Eva. We hope to welcome you back to our resort again soon.

10/10 Excellent

Mark

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Conveniences
Séjour de 1 nuit en mars 2024
Réponse de Hilton Orlando le 8 mars 2024
Thank you for taking the time to provide us with a review of your experience, Mark. We are so glad to hear that you enjoyed your stay at Hilton Orlando. We hope to welcome you back again soon!

10/10 Excellent

Peter

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff excellent restaurants great very clean
Séjour de 1 nuit en mars 2024
Réponse de Hilton Orlando le 4 mars 2024
Thank you for your review, Peter. We are so glad to hear that you enjoyed your stay with us. We hope to welcome you back to Hilton Orlando again soon.

10/10 Excellent

Alisha, Denton

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
One of our favorite places to stay in Orlando!
Séjour de 1 nuit en février 2024
Réponse de Hilton Orlando le 4 mars 2024
We are honoured to receive such positive feedback, Alisha! We are so glad to hear that you had a great stay with us. We cannot wait to welcome you back to Hilton Orlando again soon.

8/10 Bien

James

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice hotel. Nice area. Lots to do. Good food 👍
Séjour de 1 nuit en février 2024
Réponse de Hilton Orlando le 26 févr. 2024
We are so glad to hear that you enjoyed your stay at Hilton Orlando, James. We hope to welcome you back soon.

10/10 Excellent

Ted

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Enjoyed our week there!
Séjour de 6 nuits en février 2024
Réponse de Hilton Orlando le 23 févr. 2024
We are so glad to hear that you enjoyed your week with us, Ted. We hope to welcome you back to Hilton Orlando again soon.

6/10 Satisfaisant

Margaret

Voyage d’affaires
Don’t stay here - overpriced noisy motel with resort fees. Ridiculous.
Séjour de 2 nuits en février 2024
Réponse de Hilton Orlando le 23 févr. 2024
Thank you for taking the time to leave a review of your experience, Margaret. We regret to learn that you were disappointed about the resort fee associated with staying at our resort. We strive to provide the best guest experience possible, as that is why we work with our partners to disclose fees at the time of booking. We have shared this feedback with our leadership team, and we do hope to have another opportunity to host you in the future.

10/10 Excellent

Alan, Parkland

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We very much enjoyed our stay at the Hilton Orlando. The property was clean, the room was very comfortable, and the hotel was quiet and convenient to attractions. I would definitely stay here again if the opportunity presented itself.
Séjour de 1 nuit en février 2024
Réponse de Hilton Orlando le 23 févr. 2024
Thank you for taking the time to leave a review of your experience, Alan. we are so glad to hear that you enjoyed your time with us. We hope to have the opportunity to host you again in the future.

10/10 Excellent

GARTNERS

Clean and quiet
Séjour de 1 nuit en février 2024
Réponse de Hilton Orlando le 22 févr. 2024
Thank you for taking the time to leave a review of your experience. We are so glad to hear that you enjoyed your stay with us. We hope to welcome you back to the resort again in the future.

10/10 Excellent

Jade

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice hotel
Séjour de 1 nuit en février 2024
Réponse de Hilton Orlando le 21 févr. 2024
Thank you for taking the time to leave a review, Jade. We are so glad to hear that you enjoyed your stay with us. We hope to welcome you back to Hilton Orlando again soon.

10/10 Excellent

Eduart

Séjour de 2 nuits en février 2024
Réponse de Hilton Orlando le 21 mars 2024
We are glad to hear that you enjoyed your stay, Eduart. We hope to welcome you back to Hilton Orlando soon.

10/10 Excellent

virgilio

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Muy bueno debería de tener grupo de música por la noche.
Séjour de 2 nuits en février 2024
Réponse de Hilton Orlando le 19 févr. 2024
Thank you for taking the time to leave a review. We hope you can join us again soon.

10/10 Excellent

Lily

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rooms are clean, good service, I loved it
Séjour de 1 nuit en février 2024
Réponse de Hilton Orlando le 19 févr. 2024
We are so glad to hear that you enjoyed your stay with us, Lily. We hope to have the opportunity to host you again in the future at Hilton Orlando.

8/10 Bien

Tiffany

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Beautiful hotel, very crowded.
Séjour de 2 nuits en février 2024
Réponse de Hilton Orlando le 19 févr. 2024
Thank you for taking the time to leave a review of your experience, Tiffany. We hope to welcome you back again soon.

4/10 Médiocre

Roger

Les points forts : Personnel et service et confort de la chambre
Standard have declined.
This hotel not what it was 2-3 years ago. Not last year but for several previous years we have made a point of staying here as it’s an ideal rating place after and before our flight home to the UK and not too far away from the airport. This time we found the hotel parking has risen from $20 per night to $35! The lazy river which we enjoy immensely was closed due to scheduled maintenance. No one told us about this. There are many other hotels in and around the area with lazy rivers which we could’ve used had we have been told before our arrival. The hotel, in their defence, Did remove the parking charges and they resort charge, but even so, it was not the resting place that we were used to in the past. Hotel cleanliness was not at its best. For example, the toilets in the foyer showed signs of wear and the skirting boards dusty and dirty. The price of drinks had also gone through the roof. It was quieter than we remember from years before. It seems to me that maybe the word has got round that the overall standards have declined somewhat. We will look for somewhere else next year.
Séjour de 2 nuits en février 2024
Réponse de Hilton Orlando le 15 févr. 2024
Thank you for taking the time to leave a review of your recent experience with us, Roger. We would like to thank you for your loyalty to our resort. We pride ourselves on delivering a memorable experience to each of our guests, and we are truly sorry that we fell short of our goal during your recent stay. Please accept our sincere apology for the challenges you encountered. We have shared your feedback with our leadership so they may address and correct issues moving forward. Upholding our commitment to provide a memorable experience with exceptional service is extremely important to us, and we hope we have an opportunity to welcome you back whenever your travels bring you to Orlando.

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points forts : Propreté et confort de la chambre
Wonderful stay. Comfy, clean room. Nice pool and lazy river! The only surprise and negative was the price difference. The room charge was $600 instead of $475 as stated when I booked. I expected extra fees, but not that much.
Séjour de 2 nuits en décembre 2023
Réponse de Hilton Orlando le 16 févr. 2024
Thank you for providing us with valuable feedback. We regret to learn that you were disappointed about the fees associated with staying at our resort. We strive to provide the best guest experience possible, as that is why we disclose all fees at the time of booking. We have shared this feedback with our leadership team, and we do hope to have another opportunity to host you in the future.

6/10 Satisfaisant

Haley

Les points forts : Propreté
Séjour de 4 nuits en février 2024
Réponse de Hilton Orlando le 13 févr. 2024
Thank you for taking the time to provide us with a review of your stay, Haley. We hope to welcome you back to our resort again in the future.

8/10 Bien

Cynthia, Elizabeth

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the spa and lobby, friendly staff. Rooms were good and clean. Smelled overly like carpet fresheners.
Séjour de 1 nuit en février 2024
Réponse de Hilton Orlando le 13 févr. 2024
Thank you for taking the time to leave a review, Cynthia. We are glad to hear that you enjoyed your time at the resort. We hope to welcome you back again soon.

2/10 Horrible

Pamela

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
Rooms are in desperate need of updating. Outlets didn’t work. Toilet wasn’t working properly. Fridge didn’t work. No ice on floors.
Séjour de 2 nuits en février 2024
Réponse de Hilton Orlando le 12 févr. 2024
Thank you for taking the time to leave a review of your experience, Pamela. We regret to learn that we did not meet your expectations during your recent stay at our resort. We take all feedback very seriously, as it is only through the reviews of our customers that we are able to critique and further improve the overall operation of the resort. We truly value your loyalty to our brand, and sincerely hope you allow us the opportunity to welcome you again.

10/10 Excellent

Alberto

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de Hilton Orlando le 13 févr. 2024
Thank you for your review, Alberto! We are glad to hear that you enjoyed your stay. We hope to see you again soon at Hilton Orlando.

10/10 Excellent

Antwan

Séjour de 1 nuit en février 2024
Réponse de Hilton Orlando le 20 mars 2024
Thank you for your 5-star review, Antwan. We hope to welcome you back to Hilton Orlando again soon.