Extérieur
Vérifier la disponibilité

Avis sur Hampton Inn & Suites Orlando At SeaWorld

2.5 out of 5
Hampton Inn & Suites Orlando At SeaWorld
7003 Sea Harbor Drive, Orlando, FL

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 636 avis sur 1005." "
Note des voyageurs de 8 (Bien), d’après 221 avis sur 1005." "
Note des voyageurs de 6 (Satisfaisant), d’après 74 avis sur 1005." "
Note des voyageurs de 4 (Médiocre), d’après 27 avis sur 1005." "
Note des voyageurs de 2 (Horrible), d’après 47 avis sur 1005." "

9,0/10

Propreté

9,0/10

Personnel et service

8,6/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

4/10 Médiocre

Danick

Voyage en famille avec de jeunes enfants
Les points forts : Équipements
Les points faibles : Propreté
Cheveux ou poils dans le lit à notre arrivée . Draps n avait pas été changer . Nous ont déplacé dans un autre chambre mais inconcevable d un hôtel comme Hampton inn
Séjour de 1 nuit en février 2022
Réponse de Hampton Inn Team le 25 févr. 2022
Merci beaucoup pour votre avis ! Notre objectif est de rendre le séjour de nos clients dans notre hôtel aussi confortable que possible et votre avis nous aidera à atteindre cet objectif. Je suis désolé d'apprendre que la qualité globale de votre séjour n'a pas répondu aux normes pour lesquelles nous sommes connus, mais comme nous continuons à travailler sur l'amélioration des niveaux de qualité des produits et des services dans notre hôtel, nous espérons que votre prochain séjour pourra être 10's tout autour.

10/10 Excellent

Julie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024
Réponse de GM le 29 avr. 2024
Dear Julie,Thank you for your wonderful 5-star rating! We're thrilled to see you had a great experience with us. We hope your stay was relaxing and memorable and look forward to welcoming you back to our hotel in the near future. Your satisfaction is our top priority. Thanks again for choosing us for your stay!Warm regards,Hotel Management

10/10 Excellent

Anthony

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great job! ❤️
Séjour de 2 nuits en avril 2024
Réponse de GM le 23 avr. 2024
Dear Anthony,Thank you for your wonderful review and the 5-star rating! We're thrilled to know that you had a great experience at our hotel. Your kind words mean the world to us. We strive to provide our guests with top-notch service and your feedback validates our efforts. We look forward to welcoming you back soon for another delightful stay. Warm regards,Hotel Management

10/10 Excellent

Laura

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good breakfast, nice staff, clean room
Séjour de 1 nuit en avril 2024
Réponse de GM le 22 avr. 2024
Dear Laura,Thank you for taking the time to share your experience at our hotel. We are thrilled to hear that you enjoyed our breakfast and found our staff to be nice. Your comments on the cleanliness of our rooms are equally appreciated. We look forward to welcoming you back for another wonderful stay in the near future.Warm regards,Hotel Management

10/10 Excellent

Yaneisy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de GM le 23 avr. 2024
Dear Yaneisy,Thank you for awarding us a 5-star rating! We're thrilled that you had a great experience at our hotel. Your satisfaction is our top priority and we're glad we met your expectations. We hope to have the pleasure of welcoming you back in the near future. Thanks again for choosing our hotel!Warm regards,Hotel Management

10/10 Excellent

Ruth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Location Friendly staff Spacious rooms
Séjour de 1 nuit en avril 2024
Réponse de GM le 21 avr. 2024
Dear Ruth,Thank you so much for your wonderful review! We're thrilled to hear that our location, friendly staff, and spacious rooms added to the enjoyment of your stay at our hotel. Your compliments truly inspire us to continually provide the best service to our guests. We look forward to welcoming you back soon!Warm regards,Hotel Management

2/10 Horrible

Kilohana

Voyage en famille avec de jeunes enfants
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Reserved a handicap room only for it not to be available when we arrived. Extremely disappointed.
Séjour de 1 nuit en avril 2024
Réponse de GM le 22 avr. 2024
Dear Kilohana,We sincerely apologize for the inconvenience you experienced during your stay at our hotel. It's important to us that our guests feel cared for and we regret that we fell short in this instance. We are actively investigating your concern to prevent such occurrences in the future. We appreciate your feedback and hope for the opportunity to better serve you next time.Warm regards,Hotel Management

10/10 Excellent

Hafizur

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de GM le 21 avr. 2024
Dear Hafizur,Thank you for granting us a 5-star rating! We're thrilled to know that you had a great experience at our hotel. Your rating encourages us to continue delivering exceptional services. We look forward to welcoming you back in the near future.Warm regards,Hotel Management

2/10 Horrible

ray

Les points faibles : Propreté et équipements
The room was not as advertised. It was supposed to have two queen beds, and a pull out and only had two queen beds, so I was forced by hotel to buy a second.
Réponse de GM le 19 avr. 2024
Dear Ray,We're truly sorry to hear about your experience. Your comfort is our priority and we regret the confusion regarding the bed arrangement. Please accept our apologies for any inconvenience caused. We're continually striving to improve our services and your feedback is invaluable in this process. We hope you'll give us another chance to serve you better in the future.Warm regards,Hotel Management

2/10 Horrible

Karen Ann

Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Nothing with this hotel. I didnt even have a tv There was no staff to help
Séjour de 1 nuit en avril 2024
Réponse de GM le 19 avr. 2024
Dear Karen,We're truly sorry to hear about your experience. We strive to provide a comfortable stay, and it seems we missed the mark. Our team is always available for assistance, we regret if this was not your experience. We're taking your feedback seriously and will work to improve our services. We hope for another chance to provide a more satisfying stay.Warm regards,Hotel Management

8/10 Bien

Zina, boca raton

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Breakfast ended at 9, would have preferred 10.
Séjour de 1 nuit en avril 2024
Réponse de GM le 17 avr. 2024
Dear Zina,Thank you for sharing your review and choosing to stay with us. We're glad to hear you enjoyed your visit, and we appreciate your feedback regarding breakfast timings. We continually strive to improve our guest experience and will certainly consider your suggestion for a later breakfast. We hope to welcome you back soon!Warm regards,Hotel Management

10/10 Excellent

Miguel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Todo fue bueno, solo una recepcionista no era tan amable
Séjour de 4 nuits en avril 2024
Réponse de GM le 16 avr. 2024
Dear Miguel,Thank you for your valuable feedback and high rating. We're thrilled to hear that your overall experience was good. We regret any inconvenience caused by the receptionist and assure you that your concerns will be addressed. We look forward to welcoming you back for an even better experience.Warm regards,Hotel Management

6/10 Satisfaisant

Dante, DORAL

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et personnel et service
Hotel was great, very clean. The only complain I have is that the curtains in the room do not close totally so you do not get to sleep in total dark. Is very uncommon to see this. You need to fix this!!
Séjour de 1 nuit en avril 2024
Réponse de GM le 16 avr. 2024
Dear Dante, Thank you for taking the time to share your experience with us. We're glad to hear you found our hotel clean and enjoyable. We appreciate your feedback on the curtains, and we're sorry for any inconvenience caused. We're always looking to improve, so we'll certainly address this issue. We look forward to welcoming you back soon.Warm regards,Hotel Management

6/10 Satisfaisant

Bari, Saint Johns

Voyage en couple
Les points forts : Propreté et personnel et service
We were only there for about 9 hours. Parking was convenient and the check in process was smooth. The room was very warm when we entered but it cooled off quickly. The bed was not comfortable. It was hard and not what I think of when I think of a Hampton bed. We felt all the springs. The shower was also difficult to control. The shower head was stuck on a vibrate mode and then did not want to turn off completely. We were out before 6am so we didn’t experience breakfast or any other amenities.
Séjour de 1 nuit en avril 2024
Réponse de GM le 16 avr. 2024
Dear Bari,Thank you for choosing our hotel and sharing your feedback. We're glad to hear about your smooth check-in process and convenient parking. However, we're sorry to hear about the issues you experienced with the bed and shower. Your comfort is our top priority, and we will certainly look into these concerns. We hope you'll give us another chance to provide a more comfortable and enjoyable stay in the future. Warm regards,Hotel Management

2/10 Horrible

Thao

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stay a few other Hampton inn too the shower is ready bad water run so low and can’t closed tight cause the shower nozzle completely broke water noise all night horrible.
Séjour de 1 nuit en avril 2024
Réponse de GM le 14 avr. 2024
Dear Thao,We're truly sorry to hear about the issues you experienced with the shower during your stay. We understand how important a good shower is and we apologize for any inconvenience. Please know your feedback is extremely valuable to us as it helps us improve. We'll ensure the maintenance team looks into this issue promptly. We hope to have another opportunity to serve you better in the future.Warm regards,Hotel Management

10/10 Excellent

Martin Sungki, Oakland Gardens

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect, rested well.
Séjour de 1 nuit en avril 2024
Réponse de GM le 14 avr. 2024
Dear Martin Sungki,Thank you for your wonderful 5-star review! We are thrilled to hear that you had a perfect stay and were able to rest well at our hotel. It's feedback like yours that motivates us to strive for excellence. We look forward to welcoming you back for another restful stay in the future.Warm regards,Hotel Management

2/10 Horrible

natalie

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de GM le 12 avr. 2024
Dear Natalie,We're sorry to see your 1-star rating. We strive to provide our guests with a great experience and it appears we did not meet your expectations. We'd appreciate any feedback you can provide to help us understand how we could have made your stay better. We hope to have the opportunity to welcome you back in the future for a more satisfying experience.Best Regards,Hotel Management

8/10 Bien

charlotte

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice room and bathroom
Séjour de 2 nuits en avril 2024
Réponse de GM le 9 avr. 2024
Dear Charlotte,Thank you for taking the time to leave a review. We're delighted to hear that you enjoyed your stay and found our rooms and bathrooms to your liking. We continuously strive to provide a comfortable and pleasant experience for our guests. We look forward to welcoming you back to our hotel in the near future. Warm regards,Hotel Management

2/10 Horrible

Dipti

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
old property, old smell rooms, noisy air condition, feet black after walking barefoot on carpet, beds old, old TV - no youtube, not worth long stays
Séjour de 1 nuit en avril 2024
Réponse de GM le 9 avr. 2024
Dear Dipti, We appreciate your candid feedback and sincerely apologize for any discomfort experienced. We understand the importance of maintaining modern amenities and cleanliness for a comfortable stay. Please be assured that we are continuously working to upgrade our facilities and services. We hope to have another opportunity to host you for a more delightful experience. Thank you for choosing our hotel.Warm regards,Hotel Management

8/10 Bien

Misael

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean and good service. My only complaint is the breakfast, dine area too small and crowded. Overall a great experience.
Séjour de 2 nuits en mars 2024
Réponse de GM le 1 avr. 2024
Dear Misael,Thank you for taking the time to share your feedback. We're thrilled you found our service and cleanliness to your liking. We apologize for any inconvenience caused by the breakfast area and appreciate your patience. We're continuously striving to enhance our guest experience and your review helps us do that. We look forward to welcoming you again for an even better stay.Warm regards,Hotel Management

10/10 Excellent

Silvana

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent
Séjour de 1 nuit en mars 2024
Réponse de GM le 1 avr. 2024
Dear Silvana,Thank you for your 5-star review! We are thrilled to hear you had an excellent experience at our hotel. Your satisfaction is our top priority and we are glad we could meet your expectations. We hope to welcome you back for another wonderful stay soon. Warm regards,Hotel Management

10/10 Excellent

Carol

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was a great hotel.
Séjour de 1 nuit en mars 2024
Réponse de GM le 20 mars 2024
Dear Carol,We are thrilled to hear that you had a wonderful stay with us and found our hotel to be great! It's always heartening to hear such positive feedback from our valued guests. We continually strive to offer exceptional service and we're glad we achieved this during your stay. We look forward to welcoming you back in the future. Warm regards,Hotel Management

10/10 Excellent

Troy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice clean quiet and convient
Séjour de 1 nuit en mars 2024
Réponse de GM le 19 mars 2024
Dear Troy,Thank you so much for your positive feedback and for taking the time to post this review. It's our guests that allow us to constantly improve the way we do business. We're delighted to hear that you enjoyed the cleanliness and convenience of our hotel. We look forward to welcoming you back to our hotel in the future.Warm regards,Hotel Management

8/10 Bien

CESAR

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de GM le 21 mars 2024
Dear Cesar,Thank you for taking the time to rate us! We're delighted to see your 4-star rating. We strive to provide a wonderful experience for our guests, and your feedback is valuable to us. We hope to welcome you back soon for an even better stay. Warm regards,Hotel Management

10/10 Excellent

Maria

Séjour de 2 nuits en mars 2024
Réponse de GM le 5 avr. 2024
Dear Maria,Thank you for taking the time to rate us with 5-stars! We're thrilled to know you had a wonderful stay with us. Your high rating serves as a great motivation to our team. Looking forward to welcoming you back to our hotel in the near future.Warm regards,Hotel Management

10/10 Excellent

Kabria

Séjour de 2 nuits en mars 2024
Réponse de GM le 2 avr. 2024
Dear Kabria,Thank you for leaving us a 5-star rating. We're delighted to know you had an enjoyable stay with us. Your feedback is greatly appreciated and we're committed to providing the best experience for our guests. We hope to welcome you back soon for another wonderful stay. Warm regards,Hotel Management

4/10 Médiocre

Steven

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Arrived early and wanted to freshen up before heading out, room was not ready, but when one became available they wanted a early check-in fee. Which has NEVER happened to me even with overseas hotels. Not sure but could have been because of Expedia Booking a lower rate.
Séjour de 1 nuit en mars 2024
Réponse de GM le 7 mars 2024
Dear Steven, We appreciate your feedback and we're truly sorry to hear about your experience regarding the early check-in fee. This is a standard practice, however, we understand your disappointment. We're committed to improving our services based on your feedback. We hope you'll consider giving us another opportunity to serve you better in the future.Warm regards,Hotel Management

6/10 Satisfaisant

mejdi

Voyage d’affaires
No one cleaned the room during my 5 day stay
Séjour de 4 nuits en février 2024
Réponse de GM le 4 mars 2024
Dear Mejdi, Thank you for sharing your feedback. We apologize if our housekeeping services didn't meet your expectations during your stay. Your satisfaction is our priority, and we will certainly take your comments into account to improve our services. We hope to have the opportunity to welcome you back for a more seamless experience in the future.Warm regards,Hotel Management

8/10 Bien

Lorraine

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
It was convenient to the parks we went to. There was a shuttle and that had no ac which made the ride horrible. We had a king bed and 4 of the 5 nights we stayed the fitted sheets were to small and at night would ball up under us which made an unpleasant sleep. The last night we stayed the sheet fit. Breakfasts were nice and the place was clean.
Séjour de 5 nuits en février 2024
Réponse de GM le 8 mars 2024
Dear Lorraine,Thank you for your review. We're glad you enjoyed our location and breakfast. We apologize for the issues you experienced with the shuttle AC and the bed sheets. Your feedback is invaluable as we continually strive to improve our guest experience. We hope to welcome you back for a more comfortable stay in the future.Warm regards,Hotel Management

10/10 Excellent

Orlanda

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect for our one night stay. Loved the spacious room. Need more options of free shows for children. Toilet was not cleaned properly. I had to wipe up pee stains. Other than that, it was great.
Séjour de 1 nuit en février 2024
Réponse de GM le 1 mars 2024
Dear Orlanda, Thank you for your positive feedback and 5-star rating. We're delighted that you enjoyed the spaciousness of our rooms. Your comments on the need for more free children's shows and the cleanliness of the bathroom are appreciated. We constantly strive to improve our services and your feedback helps us do that. Looking forward to welcoming you back.Warm regards,Hotel Management

10/10 Excellent

Javier Aviles

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de GM le 29 févr. 2024
Dear Javier,Thank you for taking the time to rate us. We're thrilled to see your 5-star rating! It's guests like you that make our job wonderful. We look forward to welcoming you back to our hotel in the near future.Warm regards,Hotel Management

8/10 Bien

Dubeom

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Convenient
Séjour de 1 nuit en février 2024
Réponse de GM le 23 févr. 2024
Dear Dubeom,Thank you for choosing Hampton Inn & Suites Orlando At SeaWorld and for sharing your experience. We're thrilled to know that our convenient location contributed to a positive stay. We strive to provide an exceptional experience for all our guests and your feedback is greatly appreciated. Looking forward to welcoming you back on your next visit to Orlando.Warm regards,Hotel Management

10/10 Excellent

Shelby

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was a great hotel for our weekend getaway! We got a studio suite and it was so spacious! Absolutely loved it. Very close to all Disney theme parks, SeaWorld & Universal. We will definitely be back!
Séjour de 2 nuits en février 2024
Réponse de GM le 20 févr. 2024
Dear Shelby,We're thrilled you enjoyed your stay and our spacious studio suite! Your kind words truly brighten our day. It's great to hear that our location was convenient for your visits to Disney, SeaWorld, and Universal. We're eagerly waiting to welcome you back for another memorable weekend getaway. Thank you for choosing us!Warm regards,Hotel Management

2/10 Horrible

Joaquin

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
This wasnt the hotel we booked but expedia sent me and my family there with no other option since the hotel we booked and previously payed was full. The smell in the room was awfull, probably the carpet or the AC, and since you cannot open any window, you are stuck with that smell during the whole stay.
Séjour de 3 nuits en février 2024
Réponse de GM le 19 févr. 2024
Dear Joaquin, We're truly sorry your stay didn't meet expectations. Your comfort is our priority and we're disappointed to hear about your experience. We're addressing the concerns about the room odor and we're grateful you brought this to our attention. We hope to have another opportunity to provide you with the quality experience our guests usually enjoy.Warm regards,Hotel Management

4/10 Médiocre

sivanaga pavankumar

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de GM le 19 févr. 2024
Dear Sivanaga pavankumar,Thank you for choosing to stay with us. We value your feedback and strive to provide the best experience for all our guests. We're sorry to hear that your stay did not meet your expectations. If there's anything specific you'd like to share with us to help us improve, please don't hesitate to reach out. We hope to have the opportunity to welcome you back and exceed your expectations in the future.Warm regards,Hotel Management

8/10 Bien

Tina

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
All was perfect…small but so easy to navigate, in the center of everything….just wish breakfast was later. 6-9am was a real rush
Séjour de 3 nuits en janvier 2024
Réponse de GM le 30 janv. 2024
Dear Tina,Thank you for your wonderful review and for choosing our hotel. We're delighted to hear that you enjoyed our convenient location and easy navigation. We also appreciate your feedback regarding our breakfast hours and will certainly pass this on to our management team for consideration. We hope to have the pleasure of welcoming you back soon.Warm regards,Hotel Management

2/10 Horrible

Sheena

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I found 2 cockroaches in the room. The front desk was not really helpful. They also charge for parking in their lot. They have no notice that there was a fee for parking. Will not return. There are better hotels in Orlando for the same price.
Réponse de GM le 29 janv. 2024
Dear Sheena,We sincerely apologize for the inconvenience you experienced during your stay. We strive to maintain a clean, welcoming environment and clearly missed the mark in your instance. We're also sorry for any misunderstanding about parking fees. We're addressing your concerns with the team to improve our services. We hope you'll reconsider and give us another opportunity to provide a better experience.

8/10 Bien

Dennis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en janvier 2024
Réponse de GM le 25 janv. 2024
Dear Dennis,Thank you for taking the time to rate your stay at our hotel. We're glad to see you had a positive experience. We appreciate your feedback and would love to hear more about your stay, should you wish to share. We look forward to welcoming you back soon!Warm Regards,Hotel Management

8/10 Bien

Kevin

Les points forts : Propreté, personnel et service, équipements
The fan in my bathroom did not work, the bathroom door doesn't lock and maid service every other day isn't a good idea it should be every day. Those were the only issues I had. Other than that everything else is fine especially the all day tea and coffee service.
Séjour de 2 nuits en janvier 2024
Réponse de GM le 23 janv. 2024
Dear Kevin,Thank you for bringing these concerns to our attention. We apologize for the issues you encountered with the bathroom fan and door lock. Your feedback is valuable, and we will address these matters to enhance the overall guest experience. We appreciate your positive note about our all-day tea and coffee service. We hope to have the pleasure of welcoming you back for an improved stay.Warm regards,Hotel Management

10/10 Excellent

Yahaira

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Todo bien
Séjour de 2 nuits en janvier 2024
Réponse de GM le 22 janv. 2024
Dear Yahaira,Thank you for taking the time to share your positive feedback! We're delighted to hear that you had a pleasant experience during your stay. Our team is committed to ensuring our guests have a comfortable and enjoyable visit. We look forward to welcoming you back for another great stay!Warm regards,Hotel Management

8/10 Bien

Ana

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great price, very standard hotel.
Séjour de 1 nuit en décembre 2023
Réponse de GM le 16 janv. 2024
Dear Ana,Thank you for your feedback. We're glad you found our pricing to be attractive. We strive to provide a comfortable stay at a reasonable cost. If there are specific aspects you feel we can improve upon to enhance your experience, please share your insights. We value your input and hope to have the opportunity to welcome you back for an even better stay.Warm regards,Hotel Management

10/10 Excellent

Leonard

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de GM le 11 janv. 2024
Dear Leonard,Thank you for taking the time to share your positive feedback and for giving us a perfect 10/10 rating. We're thrilled to hear that you had an excellent experience during your stay. Your satisfaction is our top priority, and we look forward to welcoming you back for another wonderful visit.Warm regards,Hotel Management

10/10 Excellent

Karina

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place
Séjour de 1 nuit en janvier 2024
Réponse de GM le 8 janv. 2024
Dear Karina,Thank you for your brief but wonderful feedback! We're delighted to know that you had a great experience at our place. If you have any specific comments or suggestions to share, we'd love to hear them. We look forward to welcoming you again for another great stay.Warm regards,Hotel Management

10/10 Excellent

Diane

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de GM le 8 janv. 2024
Dear Diane,Thank you for choosing our hotel and providing a perfect 10/10 rating! We're thrilled to hear that you had a fantastic experience during your stay. If you have any additional comments or specific feedback to share, feel free to let us know. We appreciate your support and look forward to hosting you again.Warm regards,Hotel Management

10/10 Excellent

Olga

Réponse de GM le 9 févr. 2024
Dear Olga,Thank you for choosing our hotel and for your perfect rating! We're thrilled to hear that you had an excellent experience during your stay. Your satisfaction is our priority, and we're delighted that we met your expectations. We look forward to welcoming you back for another wonderful stay.Warm regards,Hotel Management

6/10 Satisfaisant

Kathryn

Lackluster stay
We’ve stayed here several times but this was probably our last. With charging for parking and the very poor housekeeping, there are too many other options at this price point that offer a better stay. Bed was old and neither my husband or myself slept well. Loud neighbors.
Séjour de 7 nuits en décembre 2023
Réponse de GM le 31 déc. 2023
Dear Kathryn,Thank you for taking the time to share your experience. We sincerely apologize for the issues you encountered during your stay. Your feedback is invaluable, and we're committed to addressing the concerns you raised. Please know that your comfort is our top priority, and we regret that we fell short on this occasion. We appreciate your loyalty and hope to have the opportunity to regain your trust in the future.Best regards,Hotel Management

10/10 Excellent

Stanley

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de GM le 29 déc. 2023
Dear Stanley,Thank you for taking the time to rate your experience with us! We're delighted to see that you gave us a perfect 10/10. Your satisfaction is our priority, and we're thrilled to have met your expectations. We look forward to hosting you again!Warm regards,Hotel Management

10/10 Excellent

Katia

Voyage en famille, Voyage en groupe, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very good experience...
Séjour de 3 nuits en décembre 2023
Réponse de GM le 26 déc. 2023
Dear Katia,We're delighted to hear that you had a very good experience during your stay with us! Your satisfaction is our priority, and we appreciate your positive feedback. We look forward to welcoming you back for another great experience.Warm regards,Hotel Management

10/10 Excellent

Chanel

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We stayed from Dec.21-23-2023. The lobby was decorated beautifully for the holidays. We were greeted by staff, everyone was very friendly. We stayed in the 2 Queen studio with sofa bed. It was very spacious and very clean. Beds were very comfortable. Coffee,tea and hot chocolate was available 24 hours. The hot breakfast was very good. Looking forward to staying again’
Séjour de 2 nuits en décembre 2023
Réponse de GM le 24 déc. 2023
Dear Chanel,Thank you for choosing to stay with us and for sharing such a positive review of your experience! We're thrilled to hear that you enjoyed the festive holiday decorations, spacious and clean accommodations, and the welcoming staff. It's great to know you found the amenities like 24-hour coffee, tea, and hot chocolate to your liking. We can't wait to welcome you back on your next visit!Best Regards,Hotel Management

4/10 Médiocre

Carlos

Voyage en famille
Les points faibles : Propreté
Car vandalized
There were roaches on the hallway and elevator. And my rental car was vandalized.
Séjour de 1 nuit en décembre 2023
Réponse de GM le 22 déc. 2023
Dear Carlos,We are deeply sorry for the challenges you encountered during your stay, including the presence of roaches and the unfortunate incident with your rental car. This is not the experience we aim to provide. We take your concerns seriously and will address them promptly. Your satisfaction is our priority.Warm regards,Hotel Management