Avis sur CoCo Key Hotel and Water Resort
CoCo Key Hotel and Water Resort
7400 International Dr, Orlando, FL
Avis
7,4
Bien
7,2/10
Propreté
7,6/10
Personnel et service
7,6/10
Équipements
7,2/10
Infrastructures et conditions de l’hébergement
7,6/10
Écoresponsabilité
Avis
Voyage en famille avec de jeunes enfants, Voyage en famille
29 mars 2024
Les points forts : Propreté
Séjour de 3 nuits en mars 2024
Réponse de Sebastian A. le 29 mars 2024
Thank you for your review. Your feedback is valuable to us as we continuously strive to provide a comfortable and pleasant experience for our guests. We hope to have the opportunity to welcome you back for another enjoyable stay in the future.
2/10 Horrible
sophie
Voyage en famille avec de jeunes enfants
6 mars 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
sophie
Séjour de 2 nuits en mars 2024
Réponse de Sebastian A. le 9 mars 2024
We appreciate you taking the time to share your feedback about your recent stay at our hotel. We sincerely apologize for the inconvenience you experienced.We truly value your input, and we hope you will consider giving us another opportunity to better serve you in the future.
4/10 Médiocre
Amandine
Voyage en famille
15 févr. 2024
Nous ne reviendrons pas !
Amandine
Séjour de 5 nuits en février 2024
Réponse de Sebastian A. le 10 mars 2024
Thank you for taking the time to share your experience with us, and we sincerely apologize for the challenges you encountered during your stay. We deeply regret that we fell short of meeting your expectations, and we appreciate your honest feedback as it helps us identify areas for improvement.Please know that your feedback is invaluable to us, and we will use it to make necessary improvements. We understand your decision not to return, but we hope you might reconsider in the future, giving us another opportunity to provide a more positive and enjoyable stay. Thank you for bringing these matters to our attention.
8/10 Bien
Karima
24 janv. 2024
Les points forts : Propreté et confort de la chambre
Bel hotel
Karima
Séjour de 1 nuit en janvier 2024
Réponse de Kari le 26 janv. 2024
Hello Karima, Thank you for taking the time to leave us a rating. I am thrilled that you thoroughly enjoyed your stay with us! I will be sure to pass your comments along to the team so that we can improve for the future. Be sure to come back and visit us again soon!Kind Regards,Coco Key Water Resort
2/10 Horrible
Danny
15 janv. 2024
Les points faibles : Propreté
Danny
Séjour de 1 nuit en décembre 2023
Réponse de Kari le 19 janv. 2024
Hello Danny, I deeply apologize that we seemed to have missed the mark in making your stay a pleasant one. If you have a moment, we would love to hear what we could have done to better improve your experience.Kind Regards,Coco Key Water Resort
2/10 Horrible
Najib
16 déc. 2023
Najib
Séjour de 1 nuit en décembre 2023
Réponse de Kari le 6 janv. 2024
Hello Najib, thank you for taking the time to leave us a rating. I deeply apologize that your stay did not exceed expectations. We strive to create a memorable experience for all of our guests. If you have a moment, we would love to hear what we could have done to better improve your experience.Kind Regards,Coco Key Water Resort
10/10 Excellent
REJEANNE
26 nov. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
REJEANNE
Séjour de 4 nuits en novembre 2023
Réponse de Valentina C. le 3 déc. 2023
Merci beaucoup d'avoir partagé votre expérience. Nous sommes ravis que vous ayez trouvé notre hôtel super agréable et idéal pour les enfants. Nous prenons note de votre commentaire sur la fermeture précoce du café Starbucks et le besoin d'amélioration des cafetières en chambre. Nous travaillons constamment pour améliorer nos services et espérons vous accueillir à nouveau pour une expérience encore meilleure.
10/10 Excellent
Nancy
Voyage en famille
26 juil. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Nancy
Séjour de 2 nuits en juillet 2023
10/10 Excellent
Jean-Samuel
Voyage en famille avec de jeunes enfants
29 mars 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Jean-Samuel
Séjour de 3 nuits en mars 2023
10/10 Excellent
Liliane
Voyage en famille
6 mars 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Liliane
Séjour de 1 nuit en mars 2023
Réponse de Kari le 8 mars 2023
Bonjour Liliane, merci d'avoir pris le temps de nous laisser une note. Je suis ravi que vous ayez pleinement apprécié votre séjour chez nous ! Assurez-vous de revenir nous rendre visite bientôt!
6/10 Satisfaisant
Isabelle, Montreal
Voyage en famille avec de jeunes enfants
24 févr. 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Isabelle
Séjour de 6 nuits en février 2020
Réponse de Front Office le 26 févr. 2020
Good day,
I am glad the kids enjoyed the water games the resort fee of $36.00 per night and the charge for parking of $10.00 per night are due at time of check in and is stated on the reservation letter you receive from the third party. The agency should of never advised there would be no additional fees collected.
8/10 Bien
Voyageur vérifié
Voyage en famille, Voyage d’affaires
29 nov. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 4 nuits en novembre 2019
Réponse de Jarvon le 7 déc. 2019
Merci d'être resté avec nous dans notre hôtel et complexe aquatique. Nous sommes ravis que vous nous ayez permis de vous accueillir. Nous sommes ravis d'apprendre que nos hébergements vous convenaient si bien. Nous sommes très heureux de savoir que vous avez eu une excellente expérience et nous vous remercions d'avoir pris le temps de partager. Au nom de nous tous, nous vous invitons à nous rejoindre en tant qu'invité de valeur lors de votre prochain voyage à Orlando.
10/10 Excellent
ilenia
Voyage en famille
27 mai 2024
Les points forts : Équipements
ilenia
Séjour de 2 nuits en mai 2024
10/10 Excellent
Yasiley
27 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Yasiley
Séjour de 3 nuits en mai 2024
10/10 Excellent
yanet
Voyage en famille avec de jeunes enfants
27 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
yanet
Séjour de 2 nuits en mai 2024
Réponse de Sebastian A. le 27 mai 2024
¡Gracias por compartir tus comentarios! Nos alegra saber que disfrutaste de las amenidades del hotel, especialmente del parque de agua, ideal para disfrutar en familia. Apreciamos tus observaciones y trabajaremos en mejorar esos aspectos. Nos complace saber que tus hijos se divirtieron mucho y esperamos tener la oportunidad de recibirlos nuevamente en el futuro.
10/10 Excellent
kimberly
Voyage en famille avec de jeunes enfants
27 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
kimberly
Séjour de 1 nuit en mai 2024
Réponse de Sebastian A. le 27 mai 2024
¡Muchas gracias por tomarte el tiempo de dejar tu review! Tu retroalimentación es realmente valorada y apreciada.
6/10 Satisfaisant
Jaime, Lakeland
26 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Jaime
Séjour de 1 nuit en mai 2024
4/10 Médiocre
Shetera Mealy
Voyage en famille avec de jeunes enfants
26 mai 2024
Les points faibles : Propreté
Shetera Mealy
Séjour de 3 nuits en mai 2024
Réponse de Sebastian A. le 27 mai 2024
Thank you for sharing your feedback. We apologize for the inconvenience caused by the construction of the outdoor park during your stay. We understand how disappointing this must have been, especially considering the resort fees. Please contact our front desk or customer service team directly so we can address your concerns and find a way to make it right. We appreciate your understanding and hope to have the opportunity to improve your experience in the future.
10/10 Excellent
Jennifer
Voyage en famille avec de jeunes enfants
25 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Jennifer
Séjour de 3 nuits en mai 2024
Réponse de Sebastian A. le 27 mai 2024
Thank you for your wonderful feedback! We're thrilled to hear that you thoroughly enjoyed your time with us, especially the water park and pool/hot tub area. It's great to know that our staff's efforts in maintaining cleanliness and providing ample towels made your stay even better. We look forward to welcoming you back for another great stay!
10/10 Excellent
Nancy
Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
25 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Nancy
Séjour de 1 nuit en mai 2024
Réponse de Sebastian A. le 27 mai 2024
Thank you for your feedback! We're delighted to hear that you enjoyed the food bar near the pool and found our hotel great for families with kids. We hope to welcome you back soon for another enjoyable stay!
4/10 Médiocre
Angelica
Voyage en famille avec de jeunes enfants
25 mai 2024
Angelica
Séjour de 1 nuit en mai 2024
Réponse de Sebastian A. le 27 mai 2024
Thank you for your feedback. The additional 93 charge includes fees for early check-in, parking, and the resort fee. We strive to provide value through these services, and these fees help us maintain and improve them. We apologize for any confusion and appreciate your understanding.
10/10 Excellent
Denisse
Voyage en famille
25 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Denisse
Séjour de 5 nuits en mai 2024
Réponse de Sebastian A. le 27 mai 2024
Thank you for sharing your experience! We're delighted to hear that you and your family had an excellent stay and enjoyed the spacious rooms, excellent service, and convenient amenities, including the Starbucks and nearby restaurants. We appreciate your feedback regarding the operating hours of our bars and restaurants. We'll take your suggestion into consideration as we strive to improve our services.We look forward to welcoming you back for another enjoyable stay!
6/10 Satisfaisant
Norma
25 mai 2024
Norma
Séjour de 5 nuits en mai 2024
Réponse de Sebastian A. le 27 mai 2024
Thank you so much for taking the time to review. Your feedback is truly valued and appreciated.
6/10 Satisfaisant
Jose
25 mai 2024
Les points forts : Propreté
Jose
Réponse de Sebastian A. le 27 mai 2024
Thank you so much for taking the time to review. Your feedback is truly valued and appreciated.
4/10 Médiocre
Betzy
Voyage en famille
24 mai 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Betzy
Séjour de 4 nuits en mai 2024
Réponse de Sebastian A. le 24 mai 2024
Thank you for your feedback. We're glad to hear that you enjoyed the resort surroundings and had a pleasant experience with Faby at Starbucks. However, we deeply apologize for the inconveniences. Your comments have been noted, and we will address these issues to improve our guests' experience.We appreciate your input and hope you'll consider giving us another chance in the future to provide a better experience. Thank you again for sharing your thoughts.
6/10 Satisfaisant
Stephanie
24 mai 2024
Stephanie
Séjour de 5 nuits en mars 2024
Réponse de Sebastian A. le 27 mai 2024
Thank you so much for taking the time to review. Your feedback is truly valued and appreciated.
10/10 Excellent
judy
24 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
judy
Séjour de 1 nuit en mai 2024
Réponse de Sebastian A. le 24 mai 2024
Thank you for your feedback. We appreciate you bringing this to our attention and will look into replacing it to ensure a more comfortable experience for our guests. We hope to welcome you back soon for a better stay.
8/10 Bien
stajaa
Voyage en famille avec de jeunes enfants
21 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
stajaa
Séjour de 3 nuits en mai 2024
Réponse de Sebastian A. le 22 mai 2024
Thank you for your feedback! We're delighted to hear that you and your family had a great time at our hotel. It's wonderful to know that our facilities and adjoining rooms made your stay comfortable and convenient. We hope to welcome you back soon for another enjoyable experience!
8/10 Bien
Dashawna
Voyage en famille avec de jeunes enfants
21 mai 2024
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Dashawna
Séjour de 3 nuits en mai 2024
Réponse de Sebastian A. le 22 mai 2024
Thank you for taking the time to share your detailed feedback. We're thrilled to hear that our staff, especially Tamili, made a positive impact on your stay and that our team's professionalism and hospitality stood out.We deeply regret that the condition of your room and the pool did not meet your expectations. Cleanliness is a top priority for us, and we are taking your comments seriously. We will address the issues you mentionedAdditionally, we'll investigate the pool's condition to ensure it meets our high standards.We appreciate your understanding and are glad you were still able to enjoy your daughter's birthday weekend. We hope to have the opportunity to provide you with a much-improved experience in the future.
8/10 Bien
Cayley
20 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Cayley
Séjour de 4 nuits en mai 2024
Réponse de Sebastian A. le 22 mai 2024
Thank you for sharing your experience with us. We're delighted to hear that you enjoyed your stay and that the water park was a hit with your child! We apologize for any inconvenience caused. Your feedback is valuable, and we'll address these issues to improve our services. We hope to have the opportunity to welcome you back and provide an even better experience in the future.
8/10 Bien
karla
20 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
karla
Séjour de 4 nuits en mai 2024
Réponse de Sebastian A. le 22 mai 2024
Thank you so much for taking the time to review. Your feedback is truly valued and appreciated.
10/10 Excellent
Lorraine
Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe
20 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Lorraine
Séjour de 1 nuit en mai 2024
Réponse de Sebastian A. le 20 mai 2024
Thank you for your feedback! We're glad to hear that your check-in process was easy and fast. We strive to make our guests' arrival as smooth and efficient as possible. We look forward to welcoming you back soon!
10/10 Excellent
Kathy
Voyage en famille avec de jeunes enfants, Voyage en couple
19 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Kathy
Séjour de 1 nuit en mai 2024
Réponse de Sebastian A. le 20 mai 2024
Thank you for your feedback! We're thrilled to hear that you found our property fun, especially for families with kids. Creating a joyful and engaging environment for families is one of our top priorities. We look forward to welcoming you and your family back for more fun and memorable experiences!
10/10 Excellent
Amber
Voyage en famille
17 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Amber
Séjour de 1 nuit en mai 2024
Réponse de Sebastian A. le 17 mai 2024
Thank you for sharing your positive experience with us! We’re thrilled to hear that you enjoyed your stay both three years ago and during your recent visit.Your feedback reaffirms our commitment to providing excellent service and value. We look forward to welcoming you and your family back for another wonderful stay in the future!
10/10 Excellent
Yessenia
Voyage en famille avec de jeunes enfants
17 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Yessenia
Séjour de 3 nuits en mai 2024
Réponse de Sebastian A. le 17 mai 2024
Thank you for sharing your feedback! We're delighted to hear that you found our staff great and enjoyed the water park. We're committed to providing a fun and welcoming environment for families, and it's wonderful to know that you had a positive experience.We hope to welcome you and your family back soon for another enjoyable stay.
8/10 Bien
Novie
Voyage en famille avec de jeunes enfants
16 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Novie
Séjour de 1 nuit en mai 2024
Réponse de Sebastian A. le 17 mai 2024
Thank you for your feedback! We're thrilled to hear that you found our property to be a great place to stay with kids. Providing a fun and family-friendly environment is our top priority. We look forward to welcoming you back for another enjoyable stay!
10/10 Excellent
Darren
16 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Darren
Séjour de 1 nuit en mai 2024
Réponse de Sebastian A. le 17 mai 2024
Thank you for your feedback! We're delighted to hear that you had a great visit and that the waterpark was perfect for your young grandkids. It's wonderful to know that you enjoyed the positive vibe among our staff and found our location ideal for exploring the Orlando area. We look forward to welcoming you back for another enjoyable stay!
8/10 Bien
Huda
Voyage en famille avec de jeunes enfants, Voyage en famille
16 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Huda
Séjour de 3 nuits en mai 2024
Réponse de Sebastian A. le 16 mai 2024
It's great to hear that you enjoyed the clean swimming area and heated pool, and that your kids had fun during your stay! We strive to provide a comfortable and enjoyable experience for all our guests.Cleanliness is a top priority for us, and we will address your feedback with our housekeeping team to ensure that we maintain high standards throughout all aspects of your stay.Thank you for taking the time to share your feedback with us. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.
2/10 Horrible
Anna Carrie
Voyage en famille avec de jeunes enfants
15 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Anna Carrie
Séjour de 7 nuits en mai 2024
Réponse de Sebastian A. le 16 mai 2024
We're truly sorry to hear that you had a negative experience during your stay with us. Guest satisfaction is our top priority, and it's disheartening to learn that we fell short of meeting your expectations.Your feedback is invaluable to us as we continuously strive to improve our services and accommodations for all our guests.We understand if you choose not to return, but we sincerely hope that we can have the opportunity to regain your trust and welcome you back for a much-improved experience in the future.
10/10 Excellent
roxie
14 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
roxie
Séjour de 2 nuits en mai 2024
Réponse de Sebastian A. le 16 mai 2024
Thank you so much for taking the time to review. Your feedback is truly valued and appreciated.
10/10 Excellent
Ishanna
Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe
14 mai 2024
Les points forts : Propreté et équipements
Ishanna
Séjour de 3 nuits en mai 2024
Réponse de Sebastian A. le 14 mai 2024
We're thrilled to hear that you and your family had an amazing time celebrating your daughter's 6th birthday at our property! It sounds like you made the most of all the amenities and activities we have to offer!It's wonderful to know that you found our breakfast buffet worth it and that our staff provided great service throughout your stay. Creating memorable experiences for our guests is what we strive for, and we're delighted to have been a part of your special celebration.Thank you for choosing to vacation with us, and we hope to have the pleasure of welcoming you and your family back for more unforgettable moments in the future.
10/10 Excellent
Cristian
Voyage en famille
14 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Cristian
Séjour de 3 nuits en mai 2024
Réponse de Sebastian A. le 14 mai 2024
We're glad to hear that you enjoyed the variety of options available during your stay with us. However, we apologize for any inconvenience caused.Thank you for sharing your thoughts with us, and we hope that despite this issue, you were able to enjoy your stay with us.
10/10 Excellent
Jose
13 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Jose
Séjour de 4 nuits en mai 2024
Réponse de Sebastian A. le 14 mai 2024
We're thrilled to hear that you had such a special experience at our resort with your family! Providing a memorable and enjoyable stay for our guests is our top priority, and we're delighted to know that we could meet your expectations.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you and your family back for more wonderful memories in the future.
4/10 Médiocre
Zulma
13 mai 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Zulma
Séjour de 1 nuit en mai 2024
Réponse de Sebastian A. le 16 mai 2024
Lamentamos mucho escuchar sobre tu experiencia negativa durante tu estadía. Nos tomamos muy en serio todos los comentarios de nuestros huéspedes y nos entristece saber que no cumplimos con tus expectativas.Lamentamos profundamente que tu experiencia no haya sido satisfactoria y que no hayas disfrutado de tu estancia con nosotros. Agradecemos tus comentarios honestos y los utilizaremos para mejorar nuestros servicios y instalaciones.Esperamos que reconsideres y nos des la oportunidad de demostrar que podemos ofrecerte una experiencia mucho mejor en el futuro.
10/10 Excellent
Alecia
Voyage en famille
13 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Alecia
Séjour de 2 nuits en mai 2024
Réponse de Sebastian A. le 13 mai 2024
It warms our hearts to hear about your amazing experience at our indoor water park and your enjoyment of our special events like the Luau and the Jamaican music at the pool! We're thrilled that your son and his friend had a great time as well.Thank you so much for your kind words about our staff. Providing friendly and helpful service is one of our top priorities, and we're delighted to hear that our team made a positive impact on your stay.We can't wait to welcome you back in the future for another fantastic experience!
2/10 Horrible
Brieanna
13 mai 2024
Les points faibles : Propreté
Brieanna
Séjour de 4 nuits en mai 2024
Réponse de Sebastian A. le 14 mai 2024
Thank you so much for taking the time to review. Your feedback is truly valued and appreciated.
8/10 Bien
Daniel
12 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Daniel
Séjour de 2 nuits en mai 2024
Réponse de Sebastian A. le 14 mai 2024
Thank you so much for taking the time to review. Your feedback is truly valued and appreciated.
8/10 Bien
Gilbert
12 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Gilbert
Séjour de 2 nuits en mai 2024
Réponse de Sebastian A. le 14 mai 2024
Thank you so much for taking the time to review. Your feedback is truly valued and appreciated.
6/10 Satisfaisant
Chris
12 mai 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Chris
Séjour de 2 nuits en mai 2024
Réponse de Sebastian A. le 13 mai 2024
Thank you so much for taking the time to review. Your feedback is truly valued and appreciated.
8/10 Bien
Lavern
Voyage en famille
12 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Lavern
Séjour de 2 nuits en mai 2024
Réponse de Sebastian A. le 13 mai 2024
We're delighted to hear that you had a great time during your stay with us! It's wonderful to know that you found the rooms clean and comfortable, and that you enjoyed the amenities like the pool and fun slides and activities. We appreciate your feedback, and we'll certainly take that into consideration as we strive to improve our accommodations for our guests.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you and your family back for another enjoyable stay in the future!