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Avis sur Best Western Orlando East Inn & Suites

2.5 out of 5
Best Western Orlando East Inn & Suites
8750 E Colonial Dr, Orlando, FL

Avis

6,8
Note des voyageurs de 10 (Excellent), d’après 245 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 261 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 198 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 149 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 147 avis sur 1000." "

7,0/10

Propreté

8,0/10

Personnel et service

6,4/10

Équipements

6,6/10

Infrastructures et conditions de l’hébergement

6,8/10

Écoresponsabilité

Avis

4/10 Médiocre

Voyageur vérifié

Les points forts : Personnel et service
Les points faibles : Propreté
Propreté du tapis tout tâché et chambre désuette. Cartier peu recommendable. Quand je suis sortie de la chambre à 2h du matin pour partir prendre mon avion. Il y avait plusieurs personnes qui rodaient dans le stationnement. Hôtel trop chère. C'est comme un ** 2 étoiles.
Séjour de 1 nuit en mars 2019

4/10 Médiocre

Voyageur vérifié

Les points forts : Personnel et service
Les points faibles : Propreté
La proprete le tapis tout tâché. Chambre désuet. Cartier pas trop recommendé. Il y avait plusieurs
Séjour de 1 nuit en mars 2019

8/10 Bien

Alain

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
conforme aux attentes
Nous avons choisi cet hôtel car proche de l'aéroport (arrivée tard le soir). Il est bien placé pour Cap Kennedy qui était notre destination suivante. Rien à redire, l'hôtel est propre et calme (situé quand même à proximité de l'autoroute et de l'avenue. L'environnement n'est pas top (zone commerciale sans charme mais classique pour ce genre de motel. Le petit déjeuner était très correct.

8/10 Bien

Valérie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tres bon rapport qualité/prix. Petit déjeuner varié.
Séjour de 3 nuits en mars 2018

6/10 Satisfaisant

ANDRE ROLAND

Les points forts : Propreté et personnel et service
Les points faibles : Confort de la chambre
Acceptable for one night
Our room was in the corner of 2 noisy streets. The breakfast was nice and the personnel very kind.
Séjour de 1 nuit en août 2017

4/10 Médiocre

Angela

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The staff had excellent service. The conditions of the place are very deteriorated, cigarette butts everywhere, everything was out of service. Breakfast without any option, very bad, it would be better not to offer it. Very high price for such low quality. The photos on the website should be updated. Positive, it is very well located. and access to parking.
Séjour de 4 nuits en mai 2024
Réponse de Tpatel le 15 mai 2024
To Guest,We are so sorry you could not enjoy your stay at our property. Our staff work very hard to keep the hotel clean. We serve a Hot Breakfast that contains Eggs, Meat, Pastries, Waffles, Breads, Bagels, Biscuits, Gravy, Juices, Coffee, Teas, Etc But we are sorry you did not enjoy that as well. For an older property we are trying our best to make sure all our guests are happy with their stay. We have been making updates and have not yet updated our photos. We are sorry we have lost your business and wish you the next property you stay at is to your liking.

6/10 Satisfaisant

Lisa, Tampa

Les points forts : Propreté et personnel et service
Rooms were just fine, other than tattered curtain liners. Clean and everything worked. Very noisy and near the highway. Would not stay again. Staff was friendly but check in was super slow.
Séjour de 1 nuit en mai 2024
Réponse de Tpatel le 15 mai 2024
To Guest, Thank You for staying with us. We are sorry you did not enjoy your stay. We are trying our best to make sure each of our guest enjoy their stay. We hope your next hotel is to your liking. Tpatel

10/10 Excellent

Corby

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Breakfast was really good, staff very kind and accommodating.
Séjour de 1 nuit en mai 2024
Réponse de Tpatel le 14 mai 2024
To Guest, We are so Happy to know you enjoyed the stay and the breakfast! We shall await your next stay with us.Thank You

6/10 Satisfaisant

Robert

Voyage en couple
Les points forts : Personnel et service
There is no elevator to the second story units. For younger guests this may not present a problem, but for older guests with luggage it is a definite problem. When I complained, I was not offered a 1st floor unit or any help in getting my luggage up. Also, my reservation was for two days (confirmed), but they only had me for one. This was resolved after some time waiting.
Séjour de 2 nuits en mai 2024
Réponse de Tpatel le 8 mai 2024
To GuestWe are sorry you could not enjoy the stay. We hope you give us another chance , it was a busy weekend and first floor might have not being available.

6/10 Satisfaisant

luis

Voyage en famille avec de jeunes enfants
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Felt the staff was rushing you out the door at check in… for almost $200 a night this was not the greatest.. the rooms were ok but the bathroom was old and musky. The was a dead roach in the bathroom. There was no sheet or blankets for the pullout couch. For the price of this hotel should have been way better.
Séjour de 1 nuit en mai 2024
Réponse de Tpatel le 8 mai 2024
To GuestThank you for staying with us. We are sorry you did not enjoy the stay! We hope you give us another chance in the future as we are working hard to improve our guest experiences.

10/10 Excellent

james

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Needed a good sleep while kids played in pool n success!!
Séjour de 1 nuit en avril 2024
Réponse de Tpatel le 2 mai 2024
To GuestThank You for choosing to stay with us. We are so glad you got rest! We will be waiting for your next stay with us!

2/10 Horrible

katiana

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The property is not clean . The room are dirty and the walls , bathroom etc are dirty too .
Séjour de 2 nuits en mars 2024
Réponse de Tpatel le 16 avr. 2024
To GuestWe Thank You for staying with us. We are sorry you did not enjoy your stay. We have a very hard working staff and we are sorry it was not to your par.

6/10 Satisfaisant

Davide

Good For one night
Séjour de 1 nuit en avril 2024
Réponse de Tpatel le 15 avr. 2024
Thank You for choosing to stay with us!

10/10 Excellent

Francisco

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Best place to stay likes always.
Séjour de 3 nuits en mars 2024
Réponse de Tpatel le 30 mars 2024
To Guest,Thank You for staying with us and we are glad you enjoy our hotel! See you soon!

10/10 Excellent

Semer

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Tpatel le 30 mars 2024
To Guest,Thank You for choosing to stay with us. We are glad you enjoyed your stay. We are trying to make sure all our guests are happy and we appreciate the feedback we get so we can improve better and better! See you again!

6/10 Satisfaisant

RICHARD

Voyage en couple
Bathroom had mold and the shower curtain Room smelled moldy as well Breakfast was fine
Séjour de 1 nuit en mars 2024
Réponse de Tpatel le 30 mars 2024
To Guest,Thank You for staying with us. We work very hard to make sure all our guests are happy and we are sorry for the inconvenience you had. We hope you give us another chance in the near future.

4/10 Médiocre

Reynel

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Too expensive and nasty and dirty
Séjour de 1 nuit en mars 2024
Réponse de Tpatel le 20 mars 2024
To GuestThank You for staying with us. We are sorry you did not enjoy your stay.

8/10 Bien

Beatriz

Les points forts : Propreté
Séjour de 1 nuit en mars 2024
Réponse de Tpatel le 20 mars 2024
Thank You for staying with us and your review! We look forward for you to stay with us next time!

10/10 Excellent

Dorka

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Área bastante accesible, limpia y amplia habitación. El agua tenía un olor poco agradable. No tuvimos oportunidad de llegar al desayuno. En general bastante bueno.
Séjour de 1 nuit en mars 2024
Réponse de BW Front Desk le 11 mars 2024
Hello,We are glad to know things were great with your stay and you enjoyed your stay. We like to hear positive things to keep us working hard. We hope you will choose us again for your next stay.BW Front Desk Team

8/10 Bien

Glenn

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Tpatel le 28 févr. 2024
To GuestWe Thank You for choosing to stay with us. We will be looking forward for your next stay!

8/10 Bien

Rita

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en février 2024
Réponse de Tpatel le 25 févr. 2024
To GuestWe truly Thank You for choosing to stay with us. We are glad you enjoyed your stay. Looking forward for your next stay!

8/10 Bien

Casey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very clean and nice staff. The refrigerator kept beeping all night until in unplugged it. For the price, decent place. Noisy due to location, but very clean and convenient
Séjour de 1 nuit en février 2024

4/10 Médiocre

Voyageur vérifié

Room smelled. Will not stay in Best Western again.
Séjour de 4 nuits en février 2024
Réponse de TPatel le 24 févr. 2024
To GuestWe Thank You for staying with us and we apologize for the smell. I wish you had given us a chance to move you to another room. Thank You

8/10 Bien

Samantha

Voyage en famille, Voyage d’affaires
Les points forts : Propreté et personnel et service
Was accommodating with the late check-in, and extremely really check out
Séjour de 2 nuits en février 2024
Réponse de Tpatel le 20 févr. 2024
To GuestWe are so glad you enjoyed your stay and we Thank You for choosing to stay with us. Looking forward for your next stay with us.

4/10 Médiocre

Donis

Séjour de 1 nuit en février 2024
Réponse de Tpatel le 30 mars 2024
To Guest, Thank You for staying with us. We are sorry you did not enjoy your stay.

10/10 Excellent

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
That staff was great and the room was excellent.
Séjour de 2 nuits en février 2024
Réponse de Tpatel le 20 févr. 2024
To GuestWe are glad you enjoyed your stay and we will be looking forward for you to stay next time you are in town!

8/10 Bien

Aniuska

Séjour de 2 nuits en février 2024
Réponse de Tpatel le 30 mars 2024
To Guest,Thank You for staying with us. We are glad you enjoyed the stay! See you soon!

10/10 Excellent

Pedro

Séjour de 1 nuit en février 2024
Réponse de Tpatel le 12 févr. 2024
To GuestThank You for staying with us and taking time to tell us about your stay and we glad to know you enjoyed the stay! Looking forward for your next stay with us.

10/10 Excellent

Mark

Voyage en couple
Exceptionally good service
Séjour de 1 nuit en février 2024
Réponse de Tpatel le 12 févr. 2024
To Guest, We Thank You for staying with us and we are glad you were comfortable with your stay and enjoyed the hotel service! We will be looking forward for your next stay.

8/10 Bien

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good for a quick stay
Stayed for one night while in Orlando for a couple days. Staff at check-in was friendly & explained where the room was, parking and breakfast hours. The room was overall clean and somewhat updated except for the floor, was in need of a good mopping. Keeping shoes/socks on avoided dirty feet. Water pressure in the bathroom was fine. Bed was comfortable but a little too soft (that’s just personal preference though). Cable box for the tv was super slow, but once we found a channel to watch we just left it there. Hotel is next to a toll road, but it was quiet since toll roads aren’t nearly as busy as a major highway like I-4. Breakfast was good. Waffles were delicious. Checkout was east & we let the front desk know about the dirty floor in the room so they could address it.
Séjour de 1 nuit en février 2024
Réponse de Tpatel le 10 févr. 2024
To Mr DavidThank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Satisfaisant

Tami

Voyage en famille
Les points forts : Personnel et service
Close to Sfb airport. Convenient parking Very noisy from the highway right next to it DIRTYfloors
Séjour de 1 nuit en février 2024
Réponse de Tpatel le 5 févr. 2024
To Guest, We Thank You for staying with us. We apologize for the noise from the highway which is beyond our control. We are sorry for the floor and we will make sure to pass it to our Housekeeping Team. We do hope you give us another chance!

6/10 Satisfaisant

Robin

Voyage en famille
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
The shower/tub we had call for instructions how to work, the attendant came and had to call for help. Needs upgrade very old building, but clean seems to be a motel type stay
Séjour de 1 nuit en février 2024
Réponse de Tpatel le 3 févr. 2024
To Guest,Thank You for choosing to stay with us. We do apologize for the shower/tub and we are glad our front desk associate was able to help right away! We do hope you give us another chance!

4/10 Médiocre

Liane

Voyage en couple
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
We were disappointed as soon as we pulled up. Drive up in front of your room. Noidy location. Room smelled of heavy disinfectant. Nice check-in person.
Séjour de 1 nuit en janvier 2024
Réponse de Tpatel le 2 févr. 2024
To Guest,We Thank You for staying with us. We are sorry about the heavy disinfectant smell. We will pass your compliment to our front desk! We truly hope you give us another chance in near future!

8/10 Bien

Brent

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en janvier 2024
Réponse de TPatel le 31 janv. 2024
To GuestThank You for choosing to stay with us. We are glad you enjoyed the stay! Looking forward for your next stay with us.

10/10 Excellent

Felix, Dickson TN

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Tpatel le 27 janv. 2024
To GuestWe Thank You for staying with us. We are so glad to know you enjoyed the stay. We will be looking forward for your next stay.

6/10 Satisfaisant

Isaac

Good
Séjour de 1 nuit en janvier 2024
Réponse de TPatel le 31 janv. 2024
To GuestThank You for staying with us and taking time to tell us about your stay. We look forward for your next stay.

2/10 Horrible

Marco

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Dirty hotel
The hotel is dirty, the bathroom smells and needs an upgrade as well as the room. I tried to cancel, but of course they'll charge for the whole day of I do that. And on top of everything at 3:30 AM, the guest above us, was fighting with the girlfriend and kick her out of the room and this lady was yelling as well as him... i called the police but by the time they arrived this two were back in their room
Séjour de 1 nuit en janvier 2024
Réponse de Tpatel le 27 janv. 2024
To Guest, We Thank You for choosing to stay with us. We are so sorry about your experience.

10/10 Excellent

Patricia

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Tpatel le 31 janv. 2024
To Guest, We Thank You for choosing to stay with us. We are glad you enjoyed the stay!!! We look forward for your next stay with us.

6/10 Satisfaisant

SCOTT

Voyage en famille
Les points forts : Personnel et service et équipements
Les points faibles : Propreté
Séjour de 1 nuit en janvier 2024
Réponse de Tpatel le 31 janv. 2024
To Guest, We are glad you stayed with us. We look forward for you next stay with us.

8/10 Bien

Fabiola

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de TPatel le 31 janv. 2024
To Guest, Thank You for staying with us. We are glad you enjoyed the stay. Looking forward for your next stay with us.

6/10 Satisfaisant

Nyal

Les points forts : Personnel et service et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
I’m requesting a partial refund as there was NO heat in my room and the temperature got down in the 40 ‘s. I was not offered a change of rooms. I was given extra blanket
Séjour de 2 nuits en décembre 2023
Réponse de Sam le 6 janv. 2024
Hello,Upon informing the front desk we checked the AC and found heat to be not working, We had our front desk reach out to move you to another room instead you opted to stay in the same room and requested more blankets which we complied with, we even had a room blocked in case you changed your mind later to move to another room. We did offer you resolution while you were at the property.BW Front Desk

8/10 Bien

Jonathan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Tpatel le 1 janv. 2024
Dear Jonathan,Thank you for staying with us and we are glad you enjoyed your stay. Hope to see you in near future with another stay.

6/10 Satisfaisant

Michael

Les points forts : Personnel et service
Les points faibles : Propreté
Okay
Séjour de 1 nuit en décembre 2023
Réponse de TPatel le 22 déc. 2023
Dear Michael, Thank you for your survey and we are sad to see we did not deliver our best. We apologize for any inconveniences during your stay and hope to deliver a better experience on you next stay.BW Front Desk Team

6/10 Satisfaisant

Dominick, Punta Gorda

Voyage en famille
The property is convenient to everything. It is right off the freeway so if you have a room facing that area it is very noisy especially at night. We had visible mold in our AC unit, and the bathroom door screws came out of the bracket upon opening the door. Housekeeping pretended to not understand you when you ask for another towel. Hard to believe since it is most likely one of the items most people ask for. Lobby needs a remodel. Some shady characters hanging around and the guests next to us hung around outside smoking weed. Pay the extra money and stay somewhere safer, otherwise it’s ok in a pinch.
Séjour de 2 nuits en décembre 2023
Réponse de GM le 18 déc. 2023
Dear Dominick,We are sorry to hear about your poor experience while staying with us. We have resolved the issues mentioned in the review, as far as the people are beyond our control however we do try to make sure everyone feels safe, we do recommend our guest to notify us of any unwanted/unsafe activities so we can act upon them immediately.GMBest Western Orlando East

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Great staff poor facilities
Understanding this is an expensive town and the rate was decent, but the property needs help. Everything smelled moldy and musty, including the water. Bathing fixtures barely functioned, no water pressure, our toilet was not usable most of our 2 day stay despite staff repair whixh caused us to miss events we travelled for, the cable barely worked, and though it appeared to be clean the floors left our socks and feet black and there was an empty container of marijuana on the floor. Staff was very welcoming and helpful but the owner needs to work on the property.
Séjour de 2 nuits en décembre 2023
Réponse de GM le 18 déc. 2023
Hello,We apologize for less then desired experience during your stay, We also understand this is and older property needing a lots of attention. We have share your experience with all the teams involved to implement changes to better achieve guest satisfaction.GMBest Western Orlando East

10/10 Excellent

Ileana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de TPatel le 15 déc. 2023
Thank you for your stay and glad to know you enjoyed your stay with us. Hope to see you in the near future.

6/10 Satisfaisant

Militza

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Horrible location. Room smelled musty and perfume
Séjour de 1 nuit en novembre 2023
Réponse de TPatel le 1 déc. 2023
Thank you for providing post stay review and shedding light on the room smell, we want to apologize for less then desired experience and hope to correct that in Future.

6/10 Satisfaisant

Jay

Voyage en famille
Les points forts : Équipements
was ok not as clean as expected breakfast limited
Séjour de 1 nuit en novembre 2023
Réponse de TPatel le 1 déc. 2023
Thank you for your valuable feedback, we will work with our housekeeping team to rectify the cleaning issue.

8/10 Bien

Jamie

Not the best part of town
Séjour de 1 nuit en novembre 2023
Réponse de TPatel le 1 déc. 2023
We Thank you for your Stay with Us, We understand that this location was not your favorite part of the stay however hope that everything else was up to the par.

6/10 Satisfaisant

Peter

Les points forts : Confort de la chambre
Les points faibles : Personnel et service
not accommodating
was expensive for the type of hotel and neighborhood.
Séjour de 2 nuits en novembre 2023
Réponse de TPatel le 1 déc. 2023
We Apologize for our shortcoming on your stay, we hope in the future to provide you with better experience.