Sert le petit-déjeuner et le dîner

Avis sur Hotel Fera Anaheim, a DoubleTree by Hilton

4 out of 5
Hotel Fera Anaheim, a DoubleTree by Hilton
100 The City Dr S, Orange, CA

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 1181 avis sur 2319." "
Note des voyageurs de 8 (Bien), d’après 489 avis sur 2319." "
Note des voyageurs de 6 (Satisfaisant), d’après 271 avis sur 2319." "
Note des voyageurs de 4 (Médiocre), d’après 180 avis sur 2319." "
Note des voyageurs de 2 (Horrible), d’après 198 avis sur 2319." "

8,4/10

Propreté

8,4/10

Personnel et service

7,6/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

10/10 Excellent

Amanda

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Really nice hotel. Great pool and bar too.
Séjour de 3 nuits en avril 2024
Réponse de Hotel Fera Anaheim, a DoubleTree by Hilton le 14 avr. 2024
We are extremely grateful for your excellent rating of our property. It's truly rewarding to know that you hold the quality of our service and product in such high regard. Our team is dedicated to delivering top-tier and conscientious service, and I'm delighted that they met your needs during your stay. Your phenomenal rating will certainly be shared with them. Your positive sentiments about us are highly appreciated and once again, your glowing review means the world to us. We eagerly anticipate welcoming you home in the near future!Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

4/10 Médiocre

Jean Edouard

Voyage en couple
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
No mini bar for hotel 4 stars !!!! the lobby staff is not really friendly and professional, they just don't want to work
Séjour de 1 nuit en juin 2023
Réponse de Front Desk Team le 11 juin 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.

8/10 Bien

TONY

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2022
Réponse de Hotel Mgt, DoubleTree by Hilton Anaheim - Orange le 28 févr. 2022
It was a pleasure to be of service Tony! We strive to embody an elegant yet approachable atmosphere and take great care with every detail from our rooms and amenities, to our warm and attentive approach. Thank you for taking time to review your visit and kind recommendation. We hope you will stay with us again soon!

8/10 Bien

Richard

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2021
Réponse de Hotel Mgt, DoubleTree by Hilton Anaheim - Orange le 30 déc. 2021
We cannot thank you enough for your glowing review of our property! We strive to provide excellent service and accommodations to each of our guests with hopes of surpassing all guest expectations. We always pride ourselves on being able to provide an environment in which our guests can relax and truly feel special. We thank you for your patronage and sincerely look forward to hosting you comfortably again in the not too distant future.

10/10 Excellent

Veranimanutahiariivahine, PAPEETE

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Le personnel est très accueillant ! J’y retournerai ! L’hôtel est très bien situé et très agréable !
Séjour de 1 nuit en décembre 2021
Réponse de Hotel Mgt, DoubleTree by Hilton Anaheim - Orange le 30 déc. 2021
It was a pleasure to be of service! I'm so pleased to hear that you had an enjoyable stay and that our staff provided excellent customer service. Thank you for taking time to review your visit and kind rating. We hope you will stay with us again soon!

10/10 Excellent

Roxana

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean
Séjour de 2 nuits en mai 2024

6/10 Satisfaisant

Erewa

Voyage en famille, Voyage d’affaires
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Elevators were broken one evening as everyone was trying to get to their designated convention meetings and graduation ceremonies. It was very chaotic. I had to walk down and up the stairs from the 10th floor.
Séjour de 2 nuits en mai 2024

10/10 Excellent

Francisco

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Friendly
Séjour de 1 nuit en mai 2024

8/10 Bien

Mckayla

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024

10/10 Excellent

Stephanie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024

8/10 Bien

Jesus

Séjour de 1 nuit en mai 2024

8/10 Bien

Christiane

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sehr schön, aber der Parkpreis von 28$ p. Nacht ist für diese Gegend nicht gerechtfertigt.
Séjour de 3 nuits en mars 2024

10/10 Excellent

mark

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everyone was amazing. Especially Scarlett and Leslie and the Peel bar
Séjour de 2 nuits en mai 2024
Réponse de Hotel Fera Anaheim, a DoubleTree by Hilton le 22 mai 2024
We're deeply grateful for you taking the time to leave such a phenomenal rating! Hearing about your memorable stay and especially the positive interactions with our team is a joy. Our dedication is to deliver exemplary service, and it's exhilarating to know our staff has made such a lasting impression. Thank you for valuing their dedication. We eagerly await your next visit for another incredible stay.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

10/10 Excellent

lynn

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice rooms. Bed and pillows were comfortable.
Séjour de 1 nuit en mai 2024
Réponse de Hotel Fera Anaheim, a DoubleTree by Hilton le 22 mai 2024
Your outstanding rating brightened our day! We're thrilled to hear that you had a memorable stay with us, especially appreciating our great location. Providing a convenient and desirable setting for our guests is crucial, and we're delighted that our location met your needs. Thank you once again, and we can't wait to welcome you back to enjoy our prime location on your next visit.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

6/10 Satisfaisant

Horacio

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was great from when you get there till you leave. My only negative was the bed. Was not comfortable at all.
Séjour de 1 nuit en mai 2024
Réponse de Hotel Fera Anaheim, a DoubleTree by Hilton le 22 mai 2024
Thank you for providing feedback on your recent stay with us. Our mission is to deliver a comfortable, convenient, and personalized experience for all our guests, and your rating is instrumental in helping us refine our services. We hope the remainder of your stay was enjoyable, and we're appreciative of your choice to stay at our property. Should your travels bring you back, we'd be delighted to demonstrate the exceptional quality of our property once more.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

8/10 Bien

Eugene, San Rafael

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel. Room cleaning a bit lagging.
Séjour de 2 nuits en mai 2024
Réponse de Hotel Fera Anaheim, a DoubleTree by Hilton le 22 mai 2024
Thank you for sharing your thoughts on your recent stay with us. We are dedicated to providing a comfortable, convenient, and personalized experience for each guest, and your rating assists us in continually improving our services. We trust that the rest of your stay was satisfactory, and we're grateful for your decision to stay with us. Please consider returning in the future, as we would appreciate the opportunity to showcase the true excellence of our property.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

4/10 Médiocre

Rodrigo

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
one of the staff memebrs was quite rude.
Séjour de 2 nuits en mai 2024
Réponse de Hotel Fera Anaheim, a DoubleTree by Hilton le 19 mai 2024
Please accept our sincerest apologies for any dissatisfaction with your recent stay. It's disheartening to hear that we did not meet your expectations, as providing exceptional service is our top priority. We understand the importance of creating a positive first impression, and we apologize if we failed to deliver on this aspect during your visit.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

10/10 Excellent

Angileena

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My stay here went great! Everything is so conveniently close and I can’t think of not even one issue I encountered while staying here!
Séjour de 2 nuits en mai 2024
Réponse de Hotel Fera Anaheim, a DoubleTree by Hilton le 16 mai 2024
We are so happy you had such a great experience. I am grateful that you were content with your guestrooms and I am pleased to learn that overall you enjoyed your stay. It is great to hear that you felt so very well looked by our colleagues during your time in residence with us. We certainly look forward to welcoming you back in the very near future and once again, thank you for your high ratings.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

10/10 Excellent

TODD

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great experience and stay. Definitely my choice of stay when in the area, I will be back.
Séjour de 1 nuit en mai 2024
Réponse de Hotel Fera Anaheim, a DoubleTree by Hilton le 16 mai 2024
It is truly delightful to receive such wonderful feedback from you! We are thrilled to hear that you were impressed with every aspect of your stay at our hotel, from our beautiful facilities to our high-quality beds and excellent service. Your satisfaction is our top priority, and we are grateful to have exceeded your expectations. We will certainly convey your gratitude to our entire team, who worked tirelessly to ensure that you had a memorable experience. Your positive comments will serve as a motivation for our team, and they will be commended for their exceptional contributions towards your overall experience. We look forward to the opportunity of welcoming you back in the future for another exceptional stay.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

10/10 Excellent

Brenda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Hotel Fera Anaheim, a DoubleTree by Hilton le 16 mai 2024
It was a pleasure to be of service! We strive to embody an elegant yet approachable atmosphere and take great care with every detail from our rooms and amenities, to our warm and attentive approach. Thank you for taking time to review your visit and kind recommendation. We hope you will stay with us again soon!Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

8/10 Bien

MONA

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Hotel Fera Anaheim, a DoubleTree by Hilton le 19 mai 2024
Thank you very much! We’re glad you enjoyed our property and that overall you had a great stay with us. We aim for our guests to have wonderful experiences so I am thrilled this was the case. It will be a pleasure to share your kind words with everyone who helped to create such a positive, lasting impression. Thank you again for sharing your review. It sure has been a pleasure to have you stay with us.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

4/10 Médiocre

June

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Propreté
Room smelled musty due to visible mold in bathroom. Air conditioner not really working well . Unclean room.
Séjour de 2 nuits en mai 2024
Réponse de Hotel Fera Anaheim, a DoubleTree by Hilton le 19 mai 2024
We are deeply sorry to hear about your disappointment with your recent stay. Our team works tirelessly to ensure the satisfaction of all our guests, and we regret that we were unable to meet your expectations on this occasion. Creating a positive first impression is crucial to us, and we apologize if we fell short in this aspect. Your feedback is appreciated, and we will use it to make necessary improvements.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

10/10 Excellent

EDUARDO

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great service!
Séjour de 1 nuit en mai 2024
Réponse de Hotel Fera Anaheim, a DoubleTree by Hilton le 16 mai 2024
We are overjoyed by your generous rating! Your 5-star feedback means everything to us, and it affirms that our dedication to providing outstanding service is paying off. It was an absolute pleasure hosting you, and we're eagerly counting down the days until we have the opportunity to exceed your expectations once again, making your next stay truly unforgettable.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

10/10 Excellent

Janet

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Clean hotel, but we had to take the stairs from the twelfth floor down because the elevator was taking forever and when it would open, it would be full
Séjour de 1 nuit en mai 2024
Réponse de Hotel Fera Anaheim, a DoubleTree by Hilton le 16 mai 2024
We're grateful for your feedback regarding your recent stay with us. Our aim is to offer a comfortable, convenient, and personalized experience for all our guests, and your rating plays a vital role in helping us refine and elevate our services. We hope the remainder of your stay met your expectations, and we appreciate your choice to stay at our property. Should your plans bring you back our way, we'd be honored to demonstrate the exceptional quality of our property once more.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

6/10 Satisfaisant

ann

Les points forts : Propreté et personnel et service
very attractive renovation BUT only two of four elevators in service - long wait every trip for elevator, shower faucet very difficult to operate, only light in bathroom is from led mirror, ceiling light and AC is very loud - disappointing.
Séjour de 3 nuits en mai 2024
Réponse de Hotel Fera Anaheim, a DoubleTree by Hilton le 19 mai 2024
Your feedback after your stay with us is much appreciated. We understand the importance of your rating in helping us maintain our high levels of service. While we always strive to provide a memorable experience, we acknowledge that we may have fallen short and caused you some frustration. Our aim is to deliver a welcoming, comfortable, and customized experience, and we will use your feedback to improve our services for all our guests. Nonetheless, we're thrilled to hear that you enjoyed the rest of your stay! Thank you for choosing our property, and we hope to have another chance in the future to demonstrate our exceptional amenities and services.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

6/10 Satisfaisant

Teri, Spokane

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
The property needs upgrading. The cold water tap in our bathroom leaked, and the shower stream was scouring the grout on the back wall.
Séjour de 2 nuits en mai 2024
Réponse de Hotel Fera Anaheim, a DoubleTree by Hilton le 11 mai 2024
Thank you for sharing your feedback with us following your stay. We value your rating as it helps us maintain our high levels of service. While we strive to deliver an outstanding experience, it appears we missed the mark and caused you frustration. Our aim is to provide a welcoming, comfortable, and tailored experience, and we will use your feedback to improve our services for all our guests. Despite this, we're pleased to hear that the rest of your stay was enjoyable! Thank you for choosing our property, and we hope you will give us another opportunity to demonstrate our exceptional amenities and services in the future.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

10/10 Excellent

Mohammed

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024
Réponse de Hotel Fera Anaheim, a DoubleTree by Hilton le 11 mai 2024
We appreciate your excellent rating! It's fantastic to hear that your stay with us was memorable. Delivering top-tier service is what we're all about, and we're thrilled that you experienced it firsthand. Thank you once more, and we eagerly anticipate your return visit.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

10/10 Excellent

Infinity Tax

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very affordable without sacrificing quality
Séjour de 2 nuits en mai 2024
Réponse de Hotel Fera Anaheim, a DoubleTree by Hilton le 11 mai 2024
We are glad to know that you had an amazing stay with us and your thoughtful words are truly inspirational. It was beyond gratifying to learn that everything from our beautiful location to our impeccable hospitality was so thoroughly enjoyed. Extraordinary experiences should begin from the moment you arrive to the moment you depart and we are happy to hear you encountered this. We thank you for sharing your rave review and we invite you to join us again just as soon as you can. Thank you for the enthusiastic recommendation! We loved having you.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

6/10 Satisfaisant

Monica

Séjour de 1 nuit en avril 2024
Réponse de Hotel Fera Anaheim, a DoubleTree by Hilton le 11 mai 2024
Thank you for sharing your feedback about your recent stay with us. We're committed to providing a comfortable, convenient, and personalized experience for all our guests, and your rating helps us in our continual efforts to improve our services. We hope the remainder of your stay was enjoyable, and we're thankful for choosing our property for your visit. Please consider staying with us again in the future, as we would welcome the chance to showcase the true excellence of our property.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

10/10 Excellent

Stephani

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great visit with my girlfriends
Séjour de 1 nuit en mai 2024
Réponse de Hotel Fera Anaheim, a DoubleTree by Hilton le 11 mai 2024
We truly appreciate your kind and generous rating. I am so happy to learn that the service delivered by our team not only impressed you but exceeded your expectations. Your experience sounds like perfection and we are thrilled that you had such a spectacular stay. Your compliments reassure me that we are fulfilling our mission of providing lasting memories for our guests. It is through these qualities that we continue to enjoy repeat customer loyalty and recommendation. Thanks again and we look forward to the pleasure of welcoming you back to our property very soon.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

10/10 Excellent

Kayla

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
10/10 the main areas and bar/food options were great. Wish the weather was warmer for me to get in the pool. Great experience.
Séjour de 3 nuits en mai 2024
Réponse de Hotel Fera Anaheim, a DoubleTree by Hilton le 11 mai 2024
Thank you for providing us with your kind thoughts on your recent stay. Your satisfaction with your lodgings and the exceptional service provided by our staff has made my day. Our aim is to offer exceptional service that truly takes care of our guests, and it's always a gratifying experience to receive confirmation that we have succeeded. We will acknowledge the contributions of every team member who played a role in creating a smooth and effortless experience for you. We are looking forward to the privilege of welcoming you back many times in the future.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

10/10 Excellent

Khristine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Hotel Fera Anaheim, a DoubleTree by Hilton le 11 mai 2024
Your great rating means a lot to us! We're delighted to know that you had a memorable stay at our hotel. Our team works hard to ensure every guest receives exceptional service, and it's rewarding to see that reflected in your experience. Thank you again, and we eagerly await your return visit.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

10/10 Excellent

RAMONA

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean staff is very helpful excellent service
Séjour de 5 nuits en avril 2024
Réponse de Hotel Fera Anaheim, a DoubleTree by Hilton le 7 mai 2024
Thank you so much for recognizing the exceptional staff that you encountered while visiting! We do pride ourselves on always providing top notch exceptional service to all of our guests. It is so fantastic to hear that you were able to experience and recognize that. We would love to have you back again for another perfect experience!Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

10/10 Excellent

ARTHUR

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I got charged for the water even though it says “Free” for the first 2 bottles. The rest will be $4 each.
Séjour de 2 nuits en mai 2024
Réponse de Hotel Fera Anaheim, a DoubleTree by Hilton le 7 mai 2024
Thank you for sharing your feedback about your recent stay with us. We're committed to providing a comfortable, convenient, and personalized experience for all our guests, and your rating helps us in our continual efforts to improve our services. We hope the remainder of your stay was enjoyable, and we're thankful for choosing our property for your visit. Please consider staying with us again in the future, as we would welcome the chance to showcase the true excellence of our property.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

10/10 Excellent

Lucy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Hotel Fera Anaheim, a DoubleTree by Hilton le 11 mai 2024
Thank you for taking the time to rate us so highly! We're thrilled that your stay with us was memorable. Maintaining a high level of service is crucial to us, and we're glad to see that reflected in your feedback. We can't wait to welcome you back for another wonderful stay soon!Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

10/10 Excellent

cesar

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall great service.
Séjour de 1 nuit en mai 2024
Réponse de Hotel Fera Anaheim, a DoubleTree by Hilton le 7 mai 2024
Your feedback means the world to us! Creating memorable experiences for our guests is at the heart of what we do, and I couldn't be happier to know that we achieved that during your stay. I'll make sure to pass along your generous compliments to the dedicated individuals who contributed to making your time with us special. We're grateful for your review and thrilled to have had you as a valued guest.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

10/10 Excellent

James

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Modern, clean, well-kept property. Staff was friendly and attentive. Nice area, pretty view of the valley. we will definitely look to stay here again in the future.
Séjour de 1 nuit en mai 2024
Réponse de Hotel Fera Anaheim, a DoubleTree by Hilton le 7 mai 2024
We are delighted to receive your kind ratings following your recent stay with us and to hear that you had such a comfortable and enjoyable experience. I am so pleased that you enjoyed your room, and the stunning surroundings of our property. We pride ourselves in delivering an exceptional level of service, to truly take care of every need of our guests, and it is always so pleasing to have confirmation that we got this correct. We thank you for sharing your rave review and we invite you to join us again just as soon as you can. Thank you for the enthusiastic recommendation! We loved having you.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

10/10 Excellent

Miriam, Orange cove

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
todo bien
Séjour de 1 nuit en mars 2024
Réponse de Hotel Fera Anaheim, a DoubleTree by Hilton le 7 mai 2024
Thank you very much for your stellar rating of our property. It is so wonderful that you thought so highly of the quality of product and service we offer. My colleagues really do take the greatest care in making sure they look after our guests, in delivering the highest and most attentive levels of service. I am so pleased they looked after you, and will have great pleasure in sharing your rating with them. We are delighted to learn that you hold us in such high regard and once more, we appreciate your wonderful review. We can’t wait to welcome you home again soon!Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

6/10 Satisfaisant

Joshua

Voyage en groupe
Les points forts : Personnel et service et équipements
Starbucks downstairs was expensive and charge for parking
Séjour de 2 nuits en mai 2024
Réponse de Hotel Fera Anaheim, a DoubleTree by Hilton le 7 mai 2024
Thank you for sharing your thoughts on your recent stay with us. We are dedicated to providing a comfortable, convenient, and personalized experience for each guest, and your rating assists us in continually improving our services. We trust that the rest of your stay was satisfactory, and we're grateful for your decision to stay with us. Please consider returning in the future, as we would appreciate the opportunity to showcase the true excellence of our property.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

10/10 Excellent

Eric

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean premise. Friendly staff. Great ambiance.
Séjour de 1 nuit en mai 2024
Réponse de Hotel Fera Anaheim, a DoubleTree by Hilton le 7 mai 2024
Thank you for taking a moment to share your experience with us. We are delighted you enjoyed your stay, the hotel's central location and the service our colleagues were able to provide you with. As a hotel dedicated to providing personalized service, our genuinely caring staff is committed to ensuring our guests are well cared for. It is always gratifying to know we have been successful in our endeavor to create superlative guest experiences. We hope to welcome you back again.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

10/10 Excellent

Desarah E

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is am impeccable hotel. Everything is updated and clean. We will be returning
Séjour de 2 nuits en mai 2024
Réponse de Hotel Fera Anaheim, a DoubleTree by Hilton le 7 mai 2024
We are glad to know that you had an amazing stay with us and your thoughtful words are truly inspirational. It was beyond gratifying to learn that everything from our beautiful location to our impeccable hospitality was so thoroughly enjoyed. Extraordinary experiences should begin from the moment you arrive to the moment you depart and we are happy to hear you encountered this. We thank you for sharing your rave review and we invite you to join us again just as soon as you can. Thank you for the enthusiastic recommendation! We loved having you.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

10/10 Excellent

Flor

Séjour de 2 nuits en mai 2024

6/10 Satisfaisant

Abhisek

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice property, very less food option around
Séjour de 1 nuit en mai 2024
Réponse de Hotel Fera Anaheim, a DoubleTree by Hilton le 7 mai 2024
Thank you for providing feedback on your recent stay with us. Our mission is to deliver a comfortable, convenient, and personalized experience for all our guests, and your rating is instrumental in helping us refine our services. We hope the remainder of your stay was enjoyable, and we're appreciative of your choice to stay at our property. Should your travels bring you back, we'd be delighted to demonstrate the exceptional quality of our property once more.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

10/10 Excellent

Jessica

Voyage en groupe
Les points forts : Propreté et équipements
i had a peaceful stay!
Séjour de 2 nuits en avril 2024
Réponse de Hotel Fera Anaheim, a DoubleTree by Hilton le 2 mai 2024
Thank you for your fantastic rating! It's wonderful to hear that our service and product quality stood out to you. Your feedback will be shared with our team, who work tirelessly to ensure every guest has a memorable experience. We're already looking forward to your next visit, where we'll strive to make it even more remarkable than the last!Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

10/10 Excellent

Kevin Masayuki

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de Hotel Fera Anaheim, a DoubleTree by Hilton le 30 avr. 2024
Your review has made our day! We are absolutely delighted that our team left a lasting positive impression on your stay. The guest experience is the heart and soul of our hotel, and it's thanks to the dedication and passion of our team members that we are able to create memorable moments for our guests. Your kind words mean the world to us, and we eagerly anticipate your return. Thank you sincerely for your review!Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

8/10 Bien

Denisse

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to Disneyland
Séjour de 1 nuit en avril 2024

10/10 Excellent

Christopher

Séjour de 3 nuits en avril 2024
Réponse de Hotel Fera Anaheim, a DoubleTree by Hilton le 19 mai 2024
We appreciate your excellent rating! It's fantastic to hear that your stay with us was memorable. Delivering top-tier service is what we're all about, and we're thrilled that you experienced it firsthand. Thank you once more, and we eagerly anticipate your return visit.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

6/10 Satisfaisant

Cecilia

Voyage en famille
Les points forts : Propreté et personnel et service
Hotel staff was helpful. However, there are problems with my room keys (both) which never worked at the parking garage. I had to call in for assistance every single time we had to leave the garage or come back to the garage. We couldn't figure out how to turn on the water in the shower. After standing in the shower for 5 minutes and trying different ways to turn the water on, we finally got the water on. Instructions would be very nice for guests in the future. Staff in the Bar took my credit card the first night we were there without explaining why he had to keep the card, or if we were going to get drinks. We did not get any alcoholic beverages, we only order food. We waited a long time before another staff walked by us, and we asked about the credit card. The staff who took my card finally came back with the check for our food. His attitude was not friendly at all. Having to pay $28 a day for parking, we find the parking garage very inconvenient. It was quite a walk from the hotel to the parking garage, and at night, we did not feel safe because of the distance as well as the lack of lighting.
Séjour de 2 nuits en avril 2024
Réponse de Hotel Fera Anaheim, a DoubleTree by Hilton le 30 avr. 2024
Thank you for sharing your feedback with us following your stay. We value your rating as it helps us maintain our high levels of service. While we strive to deliver an outstanding experience, it appears we missed the mark and caused you frustration. Our aim is to provide a welcoming, comfortable, and tailored experience, and we will use your feedback to improve our services for all our guests. Despite this, we're pleased to hear that the rest of your stay was enjoyable! Thank you for choosing our property, and we hope you will give us another opportunity to demonstrate our exceptional amenities and services in the future.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

10/10 Excellent

Binh

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Hotel Fera Anaheim, a DoubleTree by Hilton le 30 avr. 2024
Thank you for taking the time to leave a review. I am so glad that you enjoyed a wonderful time with us at our property, and were able to make the most of your stay. We really do aim to deliver the most memorable of experiences to our guests, and it is so rewarding to hear that we have got this correct. I am thrilled that you enjoyed your room and found everything to be so comfortable. I imagine that my colleagues looked after your every need, and I will ensure your kind rating are shared with all of the team across the hotel. We all look forward to welcoming you back again very soon.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton

8/10 Bien

Natalia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de Hotel Fera Anaheim, a DoubleTree by Hilton le 28 avr. 2024
Thank you for taking the time to leave a review. I am so glad that you enjoyed a wonderful time with us at our property, and were able to make the most of your stay. We really do aim to deliver the most memorable of experiences to our guests, and it is so rewarding to hear that we have got this correct. I am thrilled that you enjoyed your room and found everything to be so comfortable. I imagine that my colleagues looked after your every need, and I will ensure your kind rating are shared with all of the team across the hotel. We all look forward to welcoming you back again very soon.Regards, Hotel Fera Anaheim, a DoubleTree by Hilton