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Avis sur Four Points by Sheraton Omaha Midtown

3 out of 5
Four Points by Sheraton Omaha Midtown
330 N 30th Street, Omaha, NE

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 236 avis sur 511." "
Note des voyageurs de 8 (Bien), d’après 140 avis sur 511." "
Note des voyageurs de 6 (Satisfaisant), d’après 65 avis sur 511." "
Note des voyageurs de 4 (Médiocre), d’après 43 avis sur 511." "
Note des voyageurs de 2 (Horrible), d’après 27 avis sur 511." "

8,6/10

Propreté

8,6/10

Personnel et service

7,4/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

10/10 Excellent

Catherine

Les points forts : Personnel et service
Bien situé à proximité des transports en commun et de l'aéroport .très belles chambres bien équipées et confortables
Séjour de 6 nuits en mai 2023
Réponse de Hotel Management le 22 mai 2023
Thank you for the kind rating we truly do appreciate and look forward to seeing you again. Have a wonderful rest of the week.

10/10 Excellent

Voyageur vérifié

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent service. Le personnel est tres dévoué. Particulièrement a la reception qui a tout fait pour rendre notre séjour agréable
Séjour de 2 nuits en janvier 2020
Réponse de Alexis le 13 janv. 2020
Thank you so much for taking the time to leave such a wonderful review! We hope to see you again during your next visit to Omaha! Warm Regards,

10/10 Excellent

Elizabeth, Lewis Center

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

2/10 Horrible

LI

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Be ware when you already paid through Expedia, because the hotel will charge you again for the hotel fee and incidental. After talking to them 5,6 times, they double charged, he said they will fix it. it turns out they refund the hotel fee and settled the incidental for hotel fee. After talking to them 5,6 times , I think they are mean to do it. I have to go through my Credit card to get the money back.
Séjour de 3 nuits en mai 2024

8/10 Bien

Stine

Séjour de 1 nuit en avril 2024

4/10 Médiocre

KELLY

Voyage en famille
Les points forts : Personnel et service et équipements
Liked the proximity to Creighten campus and its well lit parking lot. Shower was nice. Didn’t care so much for the overall cleanliness of the room. Dark long hair in bathroom sink and dirty pillow case on one of the beds. Other than that, comfortable place, but noisy late Saturday night (2am-3am) early Sunday morning. Breakfast bar was nice, quick & convenient.

8/10 Bien

Lynn, Raleigh

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our room had some plumbing issues but staff switched us right away. Basic hotel but did the job.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Rosemary

Les points forts : Propreté
Love this place
Séjour de 1 nuit en février 2024

2/10 Horrible

Karla Vanessa

Séjour de 2 nuits en avril 2024

6/10 Satisfaisant

Scott

It’s ok.
Séjour de 10 nuits en mars 2024

10/10 Excellent

Leslie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property was nice and clean. Just wish they had more lights in the room. It was dark. Property very convenient and close to creighton university
Séjour de 3 nuits en mars 2024

8/10 Bien

Jamie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good value
Séjour de 5 nuits en mars 2024

6/10 Satisfaisant

luquita

Voyage en famille avec de jeunes enfants
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
NO HOT WATER IN RM 220. NO HOT BREAKFAST AND No Bar!!!
Séjour de 2 nuits en mars 2024

10/10 Excellent

Charlie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024

8/10 Bien

Ryan

Voyage en famille, Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
We’ve stayed in this hotel before this time was different the restaurant was closed which was very inconvenient we were here for 6 days the place was like a ghost town very few guest the cold breakfast was mediocre at best the hall ways were very dinghy looking the room was great and comfortable with limited housekeeping not quite sure what’s happening here we probably won’t be back it’s sad to see a once great place look so dismal
Séjour de 6 nuits en mars 2024

2/10 Horrible

Cheryl

Les points faibles : Personnel et service
Séjour de 1 nuit en mars 2024

10/10 Excellent

Jennifer

Séjour de 1 nuit en mars 2024

10/10 Excellent

Nessim

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024

10/10 Excellent

Laura

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean, good location for us close to Creighton University!
Séjour de 2 nuits en mars 2024

6/10 Satisfaisant

Glenn

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en février 2024

10/10 Excellent

David

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024

8/10 Bien

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024

6/10 Satisfaisant

Ann

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The hotel staff was very kind and welcoming. This was convenient to Creighton. The room did not appear to have been thoroughly cleaned but rather picked up.

6/10 Satisfaisant

Rosemary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Old hotel- nothing close within walking distance
Séjour de 5 nuits en janvier 2024

6/10 Satisfaisant

Katy

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Room was fine - big enough and good sized bathroom but not really any seating in the room. Only a desk chair. Overall, it was a good place to stay but they should not advertise as “free breakfast” included. They had cereal bars and packaged muffins. That’s it. Not really breakfast. I’ve stayed at many other Four Points that had nice continental breakfast. So this was very disappointing.

10/10 Excellent

LUIS

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent
Amazing. Great night sleep.
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Tammy

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was very friendly and rooms were clean and quiet
Séjour de 1 nuit en janvier 2024

8/10 Bien

Brianna

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Overall a good hotel. Nothing super exciting about it. Place was clean nothing exciting!
Séjour de 1 nuit en janvier 2024

10/10 Excellent

LANCE

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
NICE, CLEAN ROOM. LOVE THE TYPE OF DOOR LOCKS. NO SLIDE IN CARD; SEE IF IT WORKS. NO FAN IN BATHROOM?
Séjour de 1 nuit en janvier 2024

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Most things were great. Very clean and quiet. There was no continental breakfast due to kitchen updates, and i wish we'd known this earlier. The worst part was the pillows, extremely flat and uncomfortable. Might as well have had no pillows. :(
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Taylor

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good
Séjour de 1 nuit en décembre 2023

10/10 Excellent

David

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good
Good location
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Management le 16 nov. 2023
Thank you for the positive review we truly do appreciate it. We look forward to seeing you again in the near future.

2/10 Horrible

Danielle

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
DO NOT STAY HERE. TERRIBLE CUSTOMER SERVICE.
As a Titanium Marriott member, wow this was the worst Marriott hotel experience I have had (and I've seen bad). Upon arrival, I was treated with rudeness from the desk assistant who seemed insulted he had to remove his headphones to check us in. We requested late check out and in the end he never put that in. We were told that there was a maintenance issue with the kitchen so the bar/restaurant wouldn't be open for breakfast or dinner during the whole time we were there which was a major reason why we wanted to stay here. They said they would offer "to go" breakfasts which they never did, not even snacks like granola bars. NOTHING. The room smelled of marijuana each time we entered even though we don't smoke and the rooms are "non-smoking". There was open chocolate on the floor and wrappers underneath the furniture like it wasn't appropriately cleaned. There seemed to be partying in the rooms around us and we struggled sleeping the whole Saturday night. There is also a homeless encampment under a tree next to the parking lot which made us feel uncomfortable leaving the rental car there. After the stay, they were unwilling to refund anything because "noise is noise" and they can't resolve that, but didn't acknowledge any of the other issues. Don't stay here. Don't let the Marriott name fool you, this is not worth it.
Séjour de 2 nuits en octobre 2023
Réponse de Hotel Management le 16 nov. 2023
I am sorry you had a bad experience. I did share your feedback with the management team to ensure this does not happen again. I hope you have a wonderful rest of the week.

8/10 Bien

Ronnie

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Good stay
Visiting a daugjter and she kept us busy. We had a breakfast pass, but they didnt have a cook. So they had a small breakfast option
Séjour de 4 nuits en novembre 2023
Réponse de Hotel Management le 7 nov. 2023
Thank you for your online review and comments we truly do appreciate it and look forward to seeing you in the near future. I will share your feedback regarding the cook with the management team. I hope you have a wonderful rest of the week.

4/10 Médiocre

Pam

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Management le 2 nov. 2023
Thank you for online rating. I sent it over to the team. I hope you have a wonderful rest of the week.

8/10 Bien

Guadalupe

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Management le 30 oct. 2023
Thank you for the kind rating we truly do appreciate it and look forward to seeing you in the near future.

10/10 Excellent

Tiffani

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Balcony room
Reserved a room with a balcony over a month in advance, however, when checking in, we did not get a balcony room. They said it was booked.
Séjour de 2 nuits en octobre 2023
Réponse de Hotel Management le 30 oct. 2023
Thank you for the kind rating we truly do appreciate it. I am sorry you did not get the balcony room but shared your feedback with the management team. We look forward to seeing you in the near future.

8/10 Bien

April

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I stayed here with my family and small children. The staff was friendly and welcoming. The room was nice. We would stay here again.
Séjour de 2 nuits en octobre 2023
Réponse de Hotel Management le 30 oct. 2023
Thank you for the kind words and rating we truly do appreciate it and look forward to seeing you in the near future.

4/10 Médiocre

Joyce, Clarinda

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Management le 30 oct. 2023
Thank you for your online rating we truly do appreciate it and hope you have a wonderful rest of the week.

2/10 Horrible

Elliot

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Avoid.
Very tired hotel. Had to move rooms due to filth in the tub. I tried to clean it but the tub wouldn’t drain. Moved to another room. Entire place was tired and old. Next morning they claimed that they couldn’t provide the complementary breakfast due to staffing shortages. Total bait and switch. Avoid.
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Management le 23 oct. 2023
I am sorry you had some issues with the bathroom. We actually do not offer complimentary breakfast. I shared your feedback with the team. Thank you again for your feedback and hope you have a wonderful rest of the week.

10/10 Excellent

Miguel

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel for the price also is very quiet and the rooms are spacious and clean the staff was so professional and the restaurant food was great I even got breakfast included in my stay both nights definitely staying in this property I highly recommend it
Séjour de 2 nuits en octobre 2023
Réponse de Hotel Management le 13 oct. 2023
Thank you very much for the kind words regarding your stay. We look forward to seeing you again in the near future. I hope you have a wonderful rest of the week.

6/10 Satisfaisant

Luis

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
No breakfast or bar was open and is advertice with breakfast
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Management le 13 oct. 2023
I am sorry we didn't have breakfast during your stay. I shared your feedback with the team. Thank you again for your feedback and hope you have a wonderful rest of the week.

6/10 Satisfaisant

Brad

Voyage en famille
Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service
No breakfast.
I consider myself a frugal traveler so I know a lot of my hotel choices are not 5 star establishments. I try to stay in hotels with breakfast in the morning so I can grab some food and be on my way. The Fourpoints in Omaha did not serve breakfast on the morning I was there due to short staff. I think I should have been offered some sort of discount or credit for not providing a service that was promised and paid for. Just disappointing.
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Management le 13 oct. 2023
I am sorry we didn't have breakfast during your stay. I shared your feedback with the team. Thank you again for your feedback and hope you have a wonderful rest of the week.

6/10 Satisfaisant

Joshua

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great experience just sucked that we were looking forward to breakfast and because of staffing they didnt have any.
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Management le 9 oct. 2023
I am sorry the breakfast was not set up. I will share your feedback with the management team. We look forward to seeing you in the near future.

10/10 Excellent

Mario

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
GREAT HOTEL
Amazin stay at this hotel.
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Management le 9 oct. 2023
Thank you for the kind words we truly do appreciate it. I will be sure to thank everyone for all their efforts.

8/10 Bien

Giavanni

Séjour de 4 nuits en octobre 2023
Réponse de Hotel Management le 9 oct. 2023
Thank you for the kind rating we truly do appreciate it and look forward to seeing you in the near future.

6/10 Satisfaisant

Brian

Close to school
Séjour de 1 nuit en septembre 2023
Réponse de Hotel Management le 4 oct. 2023
Thank you for your online rating and comments. I hope you have a wonderful rest of the week.

6/10 Satisfaisant

Cheryl

Voyage en couple
Les points forts : Propreté et personnel et service
Very close to Creighton, which was our main reason for being there. The room had an awful smell when we arrived . There was no ventilation in the bathroom nor any way to get any fresh air. We bought some Lysol spray which helped some but I would check out the room or a different hotel before staying there again. There really needs to be some ventilation.
Séjour de 2 nuits en septembre 2023
Réponse de Hotel Management le 4 oct. 2023
Thank you for your online rating and comments. There is ventilation but it pulls from the roof so you do not hear it like you would if there was a fan in the bathroom. I hope you have a wonderful rest of the week.

10/10 Excellent

Sandra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023
Réponse de Hotel Management le 26 sept. 2023
Thank you so much for the kind rating we truly do appreciate it and look forward to seeing you in the near future.

10/10 Excellent

Lucille

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was a nice stay. Staff very pleasant.
Séjour de 3 nuits en septembre 2023
Réponse de Hotel Management le 26 sept. 2023
Thank you so much for the kind rating and words we truly do appreciate it and look forward to seeing you in the near future.