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Avis sur The Reef Hotel and Residences

3 out of 5
The Reef Hotel and Residences
Bldg 532 Waterfront Road, CBD Subic Bay Freeport Zone, Olongapo

Avis

7,0

Bien

Note des voyageurs de 10 (Excellent), d’après 15 avis sur 78." "
Note des voyageurs de 8 (Bien), d’après 23 avis sur 78." "
Note des voyageurs de 6 (Satisfaisant), d’après 28 avis sur 78." "
Note des voyageurs de 4 (Médiocre), d’après 6 avis sur 78." "
Note des voyageurs de 2 (Horrible), d’après 6 avis sur 78." "

7,6/10

Propreté

8,0/10

Personnel et service

7,0/10

Équipements

7,0/10

Infrastructures et conditions de l’hébergement

6,8/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Marilou, S SAN FRAN

Voyage en famille avec de jeunes enfants
Les points faibles : Équipements
Bedroom is small.
Séjour de 2 nuits en avril 2024

8/10 Bien

Prudencio

Séjour de 8 nuits en mars 2024

10/10 Excellent

Kenneth

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent check in staff . Very friendly and very professional staff.
Séjour de 3 nuits en mars 2024

8/10 Bien

Marvelle

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean place.
Séjour de 2 nuits en janvier 2024

6/10 Satisfaisant

JOSE, CHULA VISTA

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The place looks great from the outside, but the room we stayed in are quite tiny
Séjour de 2 nuits en janvier 2024

6/10 Satisfaisant

John

Séjour de 10 nuits en novembre 2023

8/10 Bien

Douglas, bremerton

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en novembre 2023

4/10 Médiocre

marcelino

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
I like the location 7 eleven in the building, but poor a/c location not facing the bed
Séjour de 1 nuit en août 2023

2/10 Horrible

Leslie Joyce

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The hotel is runned down. There were no elevators to begin with. The initial room that we had was a mediocre. They gave us a room that was not supposed to be rented out, drain was clogged, missing toilet seat, showers did not have sliding doors so expect the entire bathroom to get soaking wet, towels we’re dirty white, cabinets have rails so you could barely put stuffs in it since it will fall through the gaps, doorbells and dnd service not working so expect someone to knock on your door each morning, one key policy per room so next time you leave your room you need to ask the front desk for assistance each time to have someone open the door for you. Because if you take your key out, the AC and lights will shut off. And guess what, you’re in the Philippines! You know how hot it is so you would rather leave the key and call someone than take they key with you. Weird! I’ve never experienced a hotel like this before. I cannot recommend this place to any of my family and friends. We are very disappointed. On the email, I have explained who will be staying in the rooms with me, I booked two rooms and they had my parents stay in the 2 single beds and they put me and my daughter to the king bed which I found it really annoying!
Séjour de 3 nuits en juin 2023

10/10 Excellent

Kenneth

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean and nice. Staff was friendly and professional.
Séjour de 2 nuits en juin 2023

8/10 Bien

Jennifer

Voyage en famille
Les points forts : Personnel et service
I like the location of the property, It is close enough to the main avenue but also not that busy, with ample parking right across. There is even a 7-11 and a restaurant located beside it. The staff were friendly. On the down side, there is no elevator, so it was a challenge bringing luggage up and down the stairs. Unless you actually ask for help, the lobby staff won't assist you even if they see you lugging your suitcase at the stairs. Also, despite requesting for another, they only issue one key card so, if you and your companion happen to be going separate ways and you come in the hotel first, you would have to ask the hotel to open the door to the room for you, but since you don't have a keycard to power up the room, you would have to sit in the dark without aircon, or otherwise wait for your companion at the lobby. The rooms are amply sized, but the bathroom needs to be maintained better. There are molds already on the shower stall and the lavatory/ sink was not cleaned properly. you will be issued towels but need to request a bath mat. There is a ref, a microwave, and standard eating implements, no water kettle. (No coffee and tea, just 2 bottles of mineral water)
Séjour de 2 nuits en décembre 2022

6/10 Satisfaisant

Jhosella

Séjour de 1 nuit en novembre 2022

2/10 Horrible

Peng Cheau Patrick

Voyage d’affaires
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Not worth the stay
This is the worst hotel I was put up so far. Luckily I book an executive suite that more comfort. The towers are like floor rug. No breakfast. Complimentary water had a weird taste.The "Bay" view are block with bamboo just outside the balcony. Door lock not good condition. No elevator, need to carry luggage to room and only one male staff to help.
Séjour de 1 nuit en septembre 2022

6/10 Satisfaisant

Wesley

Les points forts : Personnel et service
Aircon was very noisy that we had to change room and the 2nd room had bathroom floor always flooded. No elevators.
Séjour de 2 nuits en mai 2022

8/10 Bien

Roberto

Séjour de 3 nuits en mai 2022

2/10 Horrible

Rob

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The lady at the desk was very friendly she's doing her job very good..👍 But this hotel is way way to expansive for the service the order( none) hotelroom situated at the thirth floor.. no aircon and elevator available in the hallway, only at the groundfloor( so very hot and no fans other floors) in the room a balcony and see view😒1 m wide door opened with alot of force..try closing it almost fell out cabinet drawer broken and garbage inside and almost no water coming out the shower..beach beyond hotel yes there is but not allowed to swim..swimmingpool not present as alternative....booked for 3 nights..checked out next day as quick as possible to other hotel 500m further down the road..
Séjour de 3 nuits en mai 2022

10/10 Excellent

Wilhelm

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2021

2/10 Horrible

Osamu

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
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Séjour de 20 nuits en mars 2020

8/10 Bien

Abigail

Voyage en famille
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en mars 2020

6/10 Satisfaisant

Maria Lisa

Voyage en famille
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2020

6/10 Satisfaisant

Earl

Voyage en famille
Les points forts : Personnel et service
No bay view
My Bay view was blocked by bamboo trees but I paid extra for a bay view. No elevator.
Séjour de 1 nuit en janvier 2020

6/10 Satisfaisant

Voyageur vérifié

Séjour de 1 nuit en décembre 2019

6/10 Satisfaisant

Cris, Pasay city

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
When i came to the room, its nice clean, relaxing,nice and cozy bed.. but there is no slippers no rugs... water in the toilet is leaking then suddenly i wanna ask something to the receptionist.... but i cannot find the phone...i look everywhere.. i still cannot find.. until i go down to the reception to ask personally..after that i ask also why dont have phone in my room..she said have phone there then she try to call and then she said.. its ringing.. maybe you cannot see she said.. so i feel shy then i go back to room to find it one more time.. unfortunately i still cannot find the phone until i call a housekeeping who just pass by in the alley way... then i said this room dont have phone? Then she come and look everywhere then she said yes mam dont have phone... i said.. ah ok.. atlist i confirmed it that there is no phone... and then after 20 mins they knock and then they tell me that they will transfer me in other room.. and it was upgraded into a jr suite.. i feel happy... though there is no rugs no slippers no hangers in the jr suite.. also the toilet is leaking.. When i walk around the hotel.. i find it so dirty... on 2nd floor balcony, there is an empty beer bottles all over in 1 table and on the floor and so many used ash tray on both table.. and also the floor and the wooden chair is full of dust, when i go to the ground floor some of the tables are same.. have empty bottles and used ash tray.. Above all i will rate this hotel during my stay is 60%... thank you
Séjour de 1 nuit en décembre 2019

6/10 Satisfaisant

Fara Asyikin

Les points forts : Propreté
The good, the bad and the ugly
Room is clean but they didnt make up my bed on daily basis and replenished the mineral water or changed the towels. Air conditioner was very noisy and occasionally made me awake during night time thinking someone was trying to break in the room. Reception lack of knowledge on the surrounding and keep saying "I dont know" rather than trying to find out for the guest. Asked for adapter, they said was not available but found out later it was at the reception all the while.
Séjour de 3 nuits en novembre 2019

10/10 Excellent

Magdalena

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Reef hotel
Comfortable and accommodating
Séjour de 2 nuits en octobre 2019

4/10 Médiocre

marianne

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A nice hotel in a wrong place at a wrong time
The ads in hotel.com did not inform us that the street in front of The Reef was being renovated. The rainy season made the area flooded, problematic for the guests.
Séjour de 2 nuits en août 2019

6/10 Satisfaisant

Voyageur vérifié

Expensive for what you get
Hotel is tired, restaurant menu selection and food is very basic and not great
Séjour de 1 nuit en août 2019

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille avec de jeunes enfants, Voyage en groupe
Les points forts : Propreté et personnel et service
Overpriced. This property is overpriced for what it is.
Séjour de 1 nuit en juillet 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2019

2/10 Horrible

Voyageur vérifié

Les points forts : Personnel et service
Discuss with her and what you are it’s not good aircon it’s nosi
Séjour de 1 nuit en juin 2019

4/10 Médiocre

Voyageur vérifié

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
the surrounding area is not good. dud not feel safe leaving my rental car out there. the lobby is very nice but the actual rooms need major updating upgrading etc..I rented the executive suite. it was dinghy had ants crawling around and the sheets and towels are like 30 years old..the a/c was weak. this countrys heat is no joke. im begining to see a trend in some pictures of hotels being photo shopped to look better especially if in a sketchy area.
Séjour de 1 nuit en avril 2019

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté et personnel et service
Séjour de 8 nuits en mars 2019

6/10 Satisfaisant

Dante

Les points faibles : Confort de la chambre
Everything works fine except supply for towels
The hotel is ok and the staffs are friendly too but they don’t provide towels for the rooms and it’s good thing we brought our personal towels.
Séjour de 2 nuits en décembre 2018

10/10 Excellent

Ferdinand

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2018

8/10 Bien

Bong

Les points forts : Personnel et service
Descent hotel where you can have a peaceful rest, this is good for back packers or solo travelers. Although I don’t recommend this for families who is looking for activities like swimming or others. Overall it is a descent hotel, I do see myself going back here in the future if I need a place to rest and sleep for the night.
Séjour de 2 nuits en novembre 2018

6/10 Satisfaisant

Ole

Not fully as expected, but ok.
I booked the room for 2 adults and one child through Hotels.com and received confirmation for 1 room with 2 twin beds. When we checked in we got a room with only one twin bed. There were no rooms available with 2 twin beds and we had to sleep all 3 in one bed. The first morning I informed the reception the drain in the shower was clogged a d the aircon filter was dirty. In the evening the drain was cleaned but not the aircon filter. I cleaned the aircon filter myself. The breakfast was wery basic, but ok. The staff was very positive but it's obvious they have a tight budget.
Séjour de 3 nuits en novembre 2018

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
New building nice and clean. But is not recommended for seniors. its equipped with Elevators
Séjour de 1 nuit en novembre 2018

10/10 Excellent

DocFerdy, BGC, Makati

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
My go-to place whenever my family and I are in subic. Nice place, convenient, a perfect staycation...always a two-thumbs-up experience
Séjour de 1 nuit en novembre 2018

10/10 Excellent

Louie, San Diego, Ca

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice and Clean. Located near by shopping complex
Séjour de 1 nuit en novembre 2018

10/10 Excellent

Steve

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
nice location close to restaurants and only a short drive to shopping and the beach
Séjour de 3 nuits en novembre 2018

6/10 Satisfaisant

Jeff, Laguna Hills, CA

Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service
Nice room setting and breakfast buffet. The receptionist needs to smile more and greet guest more often. It would be a professional courtesy if she welcomes them and offer help.
Séjour de 2 nuits en octobre 2018

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Courteous and very helpful staff. Very nice and covinient location of the hotel right next to the bay. 7/11 store next door.
Séjour de 1 nuit en octobre 2018

8/10 Bien

EDWIN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en août 2018

6/10 Satisfaisant

Piotr

Les points forts : Personnel et service
Needs upgrade
Insects in the room incl ants. noisy aircon. Good location, taxi, bar, small spa nearby, nothing special.
Séjour de 1 nuit en août 2018

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 7 nuits en août 2018

8/10 Bien

Kuochung

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Clean and comfortable, staff are very accommodated, nice location that you can see the Subic harbor and walk around.
Séjour de 1 nuit en août 2018

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Staycation in subic
Near to everything you need.white and quiet place to stay. Accomodating staff. Fast wifi. acccess to pirates bar (live acoustic)
Séjour de 2 nuits en juillet 2018

6/10 Satisfaisant

Ed, San diego, Ca.

Quiet hotel
Weak TV control battery. Loose shower handle. Left 1 bottle water empty. Towels looks dirty but clean.
Séjour de 1 nuit en juin 2018

6/10 Satisfaisant

jennifer

Les points forts : Personnel et service
Average hotel

8/10 Bien

Voyageur vérifié

Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre