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Avis sur Sandcastle Inn & Motel

2 out of 5
Sandcastle Inn & Motel
105 Atlantic Ave, Old Orchard Beach, ME

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 79 avis sur 209." "
Note des voyageurs de 8 (Bien), d’après 71 avis sur 209." "
Note des voyageurs de 6 (Satisfaisant), d’après 26 avis sur 209." "
Note des voyageurs de 4 (Médiocre), d’après 18 avis sur 209." "
Note des voyageurs de 2 (Horrible), d’après 15 avis sur 209." "

7,8/10

Propreté

8,4/10

Personnel et service

7,6/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Caroline

Voyage en famille
Les points forts : Personnel et service et équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Emplacement à 10 minutes de marche ce qui était très pratique. Accueil excellent!! Malheureusement, très peu entretenu à l'intérieur.
Séjour de 3 nuits en août 2023

2/10 Horrible

Mathieu

Les points faibles : Personnel et service
They double-booked our room, so we never got to stay at the motel. They didn’t even called to tell us, but instead told us at our arrival, after a 5 hour drive. They never responded to our messages on Expedia. Also, the price for the room at our arrival was more expensive than what was listed on Expedia (in US dollars).
Séjour de 2 nuits en août 2023
Réponse de Pops le 5 sept. 2023
We did give you the room. If you are going to post reviews post the truth

8/10 Bien

Nathalie

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Petit motel tres agréable avec cuisinette. A environ 10-15 min de la plage et des attractions mais assez éloigné pour être tranquilles
Séjour de 3 nuits en août 2023

8/10 Bien

Stephanie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Propre avec un bon rapport qualité-prix
Séjour de 2 nuits en août 2023

6/10 Satisfaisant

jonathan

Séjour de 1 nuit en août 2023

8/10 Bien

Diane

Séjour de 2 nuits en juillet 2023

8/10 Bien

Alexandre

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Chambre assez grande, bien situé, parking sécuritaire
Séjour de 2 nuits en juillet 2023

10/10 Excellent

Rémi

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très propre et excellent conseil du propriétaire!
Séjour de 1 nuit en août 2022

6/10 Satisfaisant

Olivier

Séjour de 1 nuit en juillet 2022

10/10 Excellent

Julie

Séjour de 1 nuit en juillet 2022
Réponse de Pops le 29 juil. 2022
Thank you very much. See you again😎👍

6/10 Satisfaisant

Voyageur vérifié

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
c'était bien situé. il y a une genre de cuisinette mais pas de table mais dans l'ensemble c'était bien.
Séjour de 1 nuit en septembre 2019

6/10 Satisfaisant

Voyageur vérifié

Voyage en couple
Les points faibles : Propreté
Pas trop loin de la plage (environ 10 minutes a pied) Salle de bain tres sale. Il y avait de la moissisure sur le tour de la douche et sur le rideau de douche.
Séjour de 1 nuit en août 2019

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice location. The place is a bit old but it's clean and nicely done. The owner lives on the property and he's very welcoming.
Séjour de 1 nuit en septembre 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements
Séjour de 1 nuit en août 2019

4/10 Médiocre

Amelie

Les points forts : Personnel et service et confort de la chambre
Déçu
La douche est remplie de moisie et pas tres prope au niveau de la cuisine. Lit plutot confortable.
Séjour de 2 nuits en août 2019

4/10 Médiocre

Voyageur vérifié

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Proche de la plage mais... chambre pas très propre, super mal insonorisé (on peut très bien entendre la conversation des gens à l’extérieur)... lit très inconfortable !!
Séjour de 1 nuit en juin 2019

8/10 Bien

Florence

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2019

2/10 Horrible

Jacques

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Poussière poussière
Séjour de 2 nuits en juillet 2019

8/10 Bien

David

Voyage en couple
Les points forts : Personnel et service et équipements
Les points faibles : Propreté
We were impressed by the @ home atmosphere of the owners offering a hot plate, sink, untensils, cookware, mini fridge. Very welcoming decor/bright & light. Management were very nice/courteous. The downside is that it could have been cleaner - floors and baseboards, etc. Shower wasn't that efficient re: hot enough water. We would return though. Waiting to make sure we get a receipt for staying an extra night and it not going through via the internet/just dealt w/ the management, directly.
Séjour de 5 nuits en septembre 2023

10/10 Excellent

Pat

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice small older motel. Clean and comfortable.
Séjour de 1 nuit en octobre 2023

6/10 Satisfaisant

Karen

Voyage en groupe
Les points forts : Personnel et service
Owner was very nice. We could not get the tv to work and needed more towels she was quick to help. The kitchen was not stocked very well and could use some deep cleaning, mold on shower liner, but was a place to stay at a reasonable price.
Séjour de 2 nuits en octobre 2023
Réponse de Patti le 2 mars 2024
Thank you for staying with us. This coming season we are under new management with a new team of detail oriented housekeepers. I hope you choose us when you return to OOB!!

10/10 Excellent

Niki

Séjour de 1 nuit en octobre 2023

2/10 Horrible

Elizabeth

Voyage en famille
It was filthy. Manager was rude und unhelpful. You hear everything through the walls. The floors moved when someone next door was walking. Real treat! And I’m sure black mold was in the bathroom. It was stuffy but when you turned on air, you got a load of dirt floating around the room
Séjour de 1 nuit en septembre 2023
Réponse de P. Williams le 25 sept. 2023
We work very very hard yo provide our guests with a clean, comfortable stay. Floors do not move - and i assure you there is no mold. We have had 100’s of guests prior that have had a wonderful stay. Perhaps you would be happier at a more expensive motel. Thank you for coming.

8/10 Bien

Jessica

Les points forts : Personnel et service et confort de la chambre
Séjour de 4 nuits en septembre 2023

8/10 Bien

Felicia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Worst bed ever otherwise great place
The matresses need a serious discard they are by far the worst.I understand not being able to clean all the sand, maybe suggest leaving one for guests to do a sweep themselves through out their stay as it can easily get outta control
Séjour de 2 nuits en septembre 2023
Réponse de Pops le 5 sept. 2023
We will get right on that. Thank you

10/10 Excellent

Daisy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023
Réponse de Pops le 1 sept. 2023
Thank you for staying

2/10 Horrible

penny

Voyage en couple
Les points faibles : Équipements
We never stayed. We were turned away because the property said we never registered which we did! So we lost the $185 deposit. I believe Expedia has proof of my payment. My card ended in 3320 Visa. I now have a new card if I can get my credit. Please help me with this and let me know. Thank you. Penny Tanner. We never stayed nor got our money back. That's the best I can do. PT
Séjour de 3 nuits en août 2023
Réponse de Pops le 31 août 2023
Expedia does not take money from you. They put a payment schedule on your booking sheet to show you how we take payment. You pay here.

8/10 Bien

Camden

Voyage en couple
Les points forts : Infrastructures et conditions de l’hébergement
The room was very nice and wasn't like a traditional motel room. It was very clean and had a nice ocean theme. The bathroom was a little small, as well as the shower's. But i would recommend staying there.
Séjour de 3 nuits en août 2023
Réponse de Pops le 28 août 2023
Thank you very much

10/10 Excellent

Paul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023
Réponse de Pops le 1 sept. 2023
Thank you for staying

10/10 Excellent

Kelly

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en août 2023
Réponse de Pops le 1 sept. 2023
Thank you for staying

4/10 Médiocre

Rebecca

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Not only is this property not kept well . The floors were sticky, there was a smell in the room and the bedding doesn’t look or smell clean. The man who runs the motel is rude and made me pay TWICE. The man states that expedia does not collect money though I was clearly charged when booking. Th Ed man states this happens often and gets into fights with guests. Horrible service.
Réponse de Pops le 31 août 2023
That is all false. Our rooms are very clean. Expedia absolutely does not charge you. They put a payment schedule on your booking sheet. What is so hard to understand. Read it slowly

6/10 Satisfaisant

Charlene

Voyage en famille
Les points forts : Propreté et personnel et service
The property seems to be going through some renovations. Room was clean and staff was friendly. But, it was advertised as a standard studio with kitchenette - there were pans in the new cabinets, but no cooktop or toaster oven. Just a microwave, small refrig. and toaster. Location was good, walkable to see a performance at the Seaside Pavilion, and about a 15-20 min. walk to the beach.
Séjour de 1 nuit en août 2023

6/10 Satisfaisant

Ralph

Voyage en couple
Les points forts : Propreté et personnel et service
Liked they contacted us because we were going to be late checking in. Gave us instructions how to avail ourselves of room.
Séjour de 1 nuit en août 2023

8/10 Bien

Kimberly

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good stay!
Randy was very friendly, walked us right to our room, and the location was perfect!
Séjour de 2 nuits en août 2023
Réponse de Pops le 12 août 2023
Thank you for staying. See you again

4/10 Médiocre

Sophie

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
While the motel was not the worst I’ve stayed in, it definitely was not what I expected from what it was advertised to be. When I booked the motel Expedia asked for a deposit which I gave, and said it would be taken off of the final price. When I checked in I was still charged the full price and the owner denied there being a deposit on Expedia. It turned out the deposit money was never taken out but I still ended up paying for than i had originally expected. In addition I found the owner to be very condescending and gave us some creepy vibes. Whenever he would see us he would ask if we got drunk or high then also remarked on how quiet we were which was just weird. End of the day nothing happened but I definitely didn’t feel super safe. The room itself was fine, not super clean but passable. The shower had some sand in it when we got there but that is to be expected at a beach motel. The location was a short walk to the beach but far enough away from the pier and town that it was not noisy.
Séjour de 3 nuits en juillet 2023
Réponse de Pops le 31 juil. 2023
First off you are not experienced at booking motels. Second I only asked if you were old enough to drink or smoe because it’s not allowed here by kids. Last but not least I jokingly asked you once if you drank at the beach. Haha. Just like I said Expedia doesn’t take your money. You were not charged anymore than what your reservation was. Thank you have a great day….Randy

6/10 Satisfaisant

Tara

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Needs some TLC, old outdated furniture, 15 minute walk to the beach, not horrible for the $$, Randy is very nice
Séjour de 1 nuit en juillet 2023

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté
.
The floors were very sandy. Floor had broken/shifting tiles. Bathroom / shower very dirty. Unclear if sheets were cleaned between guests. However, great proximity to the beach & pier.
Séjour de 1 nuit en juillet 2023
Réponse de Pops le 26 juil. 2023
Sorry for your experience. Our floors are vacuumed every day and mopped. I can assure you the linens are changed between every stay. Once again I apologize for your bad stay. Randy

8/10 Bien

Curtis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2023

4/10 Médiocre

Michael

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Need to update facility, especially the bathroom.
Séjour de 1 nuit en juillet 2023
Réponse de Patti le 2 mars 2024
Thank you for choosing us for your stay. We are under new management this coming season with new detail oriented housekeeping. I hope to see you when you return to OOB

10/10 Excellent

Cindy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juillet 2023

10/10 Excellent

Stephen

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en juillet 2023

8/10 Bien

Sheri

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté
The owner was very kind. The room was spacious. Full filled our 2 night stay. Wish it was cleaner. Could definitely walk to downtown old orchard if you were not lugging much. Its about a 20ish minute walk. The motel is near a busy road. Kind of noisy and you can see headlights in the window when cars go by. But it accommodated our needs fora short stay.
Séjour de 2 nuits en juillet 2023

4/10 Médiocre

Theresa, Haxtun

Voyage en couple
Didnt have room available when we got there. Parking was crowded. Small unit and bed
Séjour de 1 nuit en juillet 2023

8/10 Bien

Jessica

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Cozy
Randy is always very welcoming and helpful. Cozy and comfortable room, and 10 min walk to the beach.
Séjour de 1 nuit en juillet 2023
Réponse de Pops le 7 juil. 2023
Thank you both and have a lucky day today

10/10 Excellent

Kevin

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Overall place was very clean and staff was easy to work with.
Séjour de 1 nuit en juin 2023
Réponse de Pops le 7 juil. 2023
Thank you

6/10 Satisfaisant

Charlotte

Les points faibles : Confort de la chambre
Stay away and be sure to check your credit card!
When we got there the room we booked through Hotels.com wasn’t available because evidently they weren’t even open for the season yet so they moved us to another location which wasn’t open yet either but they had a room ready so they put us there. They also charged us again even though we had already paid and it’s been 7 days but we still haven’t gotten our refund. The room was okay but the bed was miserably uncomfortable. The person working there or the owner or whoever the person was sat on the front porch right by our window late in the evening taking very loudly on the phone using curse words. Later in the night we couldn’t possibly sleep for all the commotion going on upstairs which seemed odd since they technically weren’t open yet. The kicker of them all though was that we didn’t have heat in our room we could only turn the air conditioning up high so the cold air wouldn’t come on but you had to go out into the hallway to get a remote control to change the temperature and then put the remote back out in the hallway! By the way I know some may think we’re crazy to need heat in June but it was 50 degrees in Maine that morning. Stay away from this place. The gentleman who greeted us was very nice and informative and the young man that helped check us in was nice but everything else was the pits!
Séjour de 1 nuit en juin 2023

2/10 Horrible

Tanya

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
From the outside this is a very cute motel and the room décor is adorable and well done. Unfortunately, the rooms are not clean. There is a small kitchenette with some kitchen utensils, glasses, silverware, etc. The dishes are dirty and the utensils sitting out had a thick layer of dust. The decorative mats on the tables are stained. The walls and doors have dirt and grime. This is especially apparent when you close the bathroom door and have to look at the dirt and grime. The bath mat is a memory foam rug that was damp. The bed dips in the middle. Thankfully, we were there only one night. I can overlook most anything, but not dirtiness. We stayed at the property on the last night of our trip. We were originally going to stay the first night too, but on the day of our arrival the owner charged us more for the room than was booked and confirmed through Expedia. He said this was an Expedia issue and that we could cancel the room (which we did for the first night) and he would refund our money. So, we cancelled thee first night and kept our reservation for the last night of our trip. However, I wish I would have canceled that last night too as the owner did not refund the first night until I reached out several times and only then he refunded a partial amount. A month later and he still has not refunded the rest even though he said, "I will give you the stupid 50.00. Merry Christmas. Do not attempt to contact us again or you won’t get it. I promise."
Séjour de 1 nuit en septembre 2022
Réponse de Pops le 15 nov. 2022
Can’t please everyone.

8/10 Bien

Greta

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was nice and cheery, with a little sitting area and kitchenette. The proprietor was hilarious, and he also offered good tips on restaurants and things to do. Great stay!
Séjour de 3 nuits en octobre 2022
Réponse de Pops le 26 oct. 2022
Thank you very much for staying. Let’s do it again next season

8/10 Bien

Patrick

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The owner is really nice and already helpful and would say again
Séjour de 2 nuits en octobre 2022

10/10 Excellent

MICHAEL

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Just outside Portland
Rooms were a little dated but clean, the mattress and bed boards a little soft and squeaky but serviceable, and the neighborhood could not have been quieter. Easy check in and check out. Convenient distance from Portland.
Séjour de 1 nuit en octobre 2022
Réponse de Pops le 16 oct. 2022
Thank you for coming. We are a work in progress. But we try.