The water parks were so fun! Resort was very clean and the staff were all extremely courteous. We stayed in a balcony suite and had plenty of space to spread out and relax. Will definitely be back.
We thought the pools were great! The service at all the dining places was extremely slow. The staff were mostly friendly except at the swim up bar. It took forever and they weren't friendly. The toilet in our room ran constantly. We had to have maintenance fix and it still wasn't fixed.
Liked the "disney" resort feel. Room was clean for the most part (could use a little more attention to detail of cleaning in bathroom and floors).
Liked the food options that were on resort.
Didn't like that there was an additional $45 resort fee per day along with having to pay for parking. On top of the high cost of the room, parking should be free and not sure why there is a need for a resort fee for such an expensive room.
Near excellent all around. Certainly will come back. Kids and adults can both enjoy. Biggest downside was the poolside bar - very slow service. Bartender had to remake drink 3x (unsure why). Considering the drink prices were Vegas-like, service was not.
This establishment offers a comfortable and welcoming stay. The staff demonstrated exceptional friendliness and assistance, ensuring a pleasant experience. The accommodations were clean and spacious, with well-appointed rooms. However, the bedâs firmness may not be ideal for all preferences. The only other aspect that could be improved is the length of the elevator wait times.
Had a great time at this resort and water park! The place was clean, well-maintained, and perfect for both fun and relaxation. The water attractions were a hit, and the staff was super friendly. Would definitely come back!
From the moment we arrived we were greeted with a smile and great hospitality by Thomas Molina! Thomas was professional, friend explained how the bands worked plus made suggestions for dinner. Emma & Carrie are the best "hype crew" there is!
Highly recommend scheduling a massage with Alex. One of the best massages I have ever experienced!
I didnât like being told upon check-in that itâs a good thing I checked in early otherwise I may not have received a room. She said because I booked through Expedia, itâs not guaranteed that I will get a room. Even though I booked and paid for a room online several weeks before my travel date.
Also I called to ask questions before arriving and was told the wrong check in time the 1st time I called.
Everything was new and clean. The water park was amazing.
We had an incredible stay at Okana Resort! Itâs the perfect place to bring kids â thereâs so much for them to enjoy. The staff was friendly and accommodating, making our experience even better. Whether you're planning a quick day trip or a relaxing getaway, I highly recommend this resort. We definitely look forward to returning!