Avis sur Carousel Resort Hotel & Condominiums
Carousel Resort Hotel & Condominiums
11700 Coastal Hwy, Ocean City, MD
Avis
7,8
Bien
7,6/10
Propreté
8,2/10
Personnel et service
7,8/10
Équipements
7,2/10
Infrastructures et conditions de l’hébergement
7,6/10
Écoresponsabilité
Avis
Voyage en famille
19 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 5 nuits en août 2023
Réponse de Hotel Management le 21 août 2023
Hello Marie-Noelle, thank you for sharing your feedback with us regarding your recent stay. We're sorry to learn that you experienced an unpleasant odor in your room. Our team is committed to maintaining a clean and pleasant environment for our guests, and we take concerns like this seriously. We will make sure to address this issue promptly to ensure that future guests do not encounter the same problem. We appreciate your feedback, as it helps us improve our services and facilities. We hope to have the opportunity to welcome you back in the future for a more enjoyable experience.
8/10 Bien
Ariane
Voyage en famille avec de jeunes enfants
23 juil. 2023
Les points forts : Propreté et personnel et service
Ariane
Séjour de 3 nuits en juillet 2023
Réponse de Hotel Management le 24 juil. 2023
Thank you for sharing your feedback about your recent stay at our hotel. We're glad that there were plenty of activities to keep you and your family entertained directly at the hotel. Our goal is to provide a variety of options to enhance our guests' stay and create a memorable experience. We apologize for the bathroom conditions in the bedroom. We take the comfort and satisfaction of our guests seriously, and we regret any inconvenience caused by the low ceiling and lack of a bath plug. Your feedback will be shared with our team, and we will explore ways to address these issues and enhance the bathroom experience for our guests. We apologize for the noise and disturbance caused by the air conditioning unit in the bedroom. Your comfort is important to us, and we regret any inconvenience caused. We will review the condition of our air conditioning units to ensure that they are operating properly and not causing unnecessary disturbances for our guests. We appreciate your patronage and hope to have the opportunity to welcome you back for a significantly improved stay in the future.
4/10 Médiocre
Marlene
31 juil. 2022
Marlene
Séjour de 1 nuit en juillet 2022
Réponse de Aladin Glaoui, General Manager le 1 août 2022
Marlene, thank you for leaving a review of your stay at the Carousel Hotel. Please accept our apologies for the issues you faced during your stay. We strive to give all of our guests the best experience and it is clear we lapsed in this effort. We hope that you reported these issues to the front desk so that they could have been addressed during your stay. We hope that you enjoyed the rest of your time in Ocean City.
8/10 Bien
Tifney
26 avr. 2024
Tifney
Séjour de 2 nuits en avril 2024
10/10 Excellent
Tiffany
26 avr. 2024
Tiffany
Séjour de 1 nuit en mars 2024
10/10 Excellent
Aaron
15 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Aaron
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 16 avr. 2024
Hello Aaron, thank you for taking the time to leave a review on your recent stay with us. We are so glad to see you had an excellent experience with us and that all of your needs were met. Your feedback is appreciated and we look forward to having you again soon. Safe travels!
8/10 Bien
Shay
Voyage en famille, Voyage en couple
10 avr. 2024
Les points forts : Personnel et service et équipements
Shay
Séjour de 3 nuits en mars 2024
Réponse de Hotel Management le 10 avr. 2024
Hello Shay, thank you for taking the time to leave a review on your recent stay with us. We are very glad to hear you had an overall positive experience with us during your time here at the Carousel. We pride ourselves in providing our guests with a comfortable and memorable experience. Once again, thank you for your feedback and we hope to have you again soon!
2/10 Horrible
Mary
9 avr. 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Mary
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 12 avr. 2024
Hello Mary, thank you for taking the time to leave a review on your recent stay with us. We are very disappointed to hear that we fell below your expectations during your stay and that you were unable to enjoy all of our amenities throughout the duration of your stay. Please know that ice-skating and pool hours are subject to change and our front desk staff does their best to relay this information to our guests. In addition, we update the hours of our amenities on our website whenever there is a change. We also apologize for any inconvenience regarding the temperature in your room. Our maintenance team will look into this concern to ensure our guests have a comfortable stay. Once again, we apologize that your most recent stay with us was less than satisfactory. We value your business and we hope to have you again in the near future for a more well-rounded experience.
2/10 Horrible
Angela
Voyage en famille avec de jeunes enfants
7 avr. 2024
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Angela
Séjour de 2 nuits en avril 2024
Réponse de Hotel Management le 8 avr. 2024
Hello Angela, thank you for taking the time to leave a review on your recent stay with us. We are sorry to see that we fell below your expectations during your stay at the Carousel. We strive to provide our guests with a memorable experience and we hope to have you again in the near future to provide just that. Safe travels!
8/10 Bien
Thomas
7 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Thomas
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 8 avr. 2024
Hello Thomas, thank you for taking the time to leave a review on your recent stay with us. We are so glad to see you had an overall positive experience with us. Your feedback is appreciated and we look forward to having you again soon. Safe travels!
10/10 Excellent
Scott
6 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Scott
Séjour de 3 nuits en mars 2024
Réponse de Hotel Management le 8 avr. 2024
Hello Scott, thank you for taking the time to leave a review on your recent stay with us. We are so glad to see you had an excellent experience with us and that all of your needs were met. Your feedback is appreciated and we look forward to having you again soon. Safe travels!
10/10 Excellent
Catherine
5 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Catherine
Séjour de 3 nuits en mars 2024
Réponse de Hotel Management le 8 avr. 2024
Hello Catherine, thank you for taking the time to leave a review on your recent stay with us. We are so glad to see you had an excellent experience with us and that all of your needs were met. Your feedback is appreciated and we look forward to having you again soon. Safe travels!
2/10 Horrible
Jason
3 avr. 2024
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Jason
Séjour de 2 nuits en avril 2024
Réponse de Hotel Management le 5 avr. 2024
Hello Jason, thank you for taking the time to leave a review on your recent stay with us. We are sorry to hear that you had a poor experience and that our staff did not meet your expectations regarding the concerns you raised. Please know that our staff works diligently to provide our guests with a positive experience and will do everything they can to rectify any issues that may arise. We sincerely hope to have you again in the near future when all of our amenities are back open.
6/10 Satisfaisant
amy
2 avr. 2024
amy
Séjour de 3 nuits en mars 2024
Réponse de Hotel Management le 23 avr. 2024
Hello Amy, thank you for taking the time to leave a review on your recent stay with us. It appears we did not meet your full expectations during your time here. We apologize for that and we hope to have you again in the near future for a much-improved experience. Safe travels!
8/10 Bien
Mary
Voyage en famille
1 avr. 2024
Les points forts : Propreté, personnel et service, équipements
Mary
Séjour de 2 nuits en mars 2024
Réponse de Hotel Management le 2 avr. 2024
Hello Mary, thank you for taking the time to leave a review on your recent stay with us. We are very glad you enjoyed your stay and that you found our establishment decent. Your feedback regarding updates and renovations is appreciated as always look to find ways to enhance our guest experience on a daily basis. Once again, thank you for your feedback and we hope to have you again in the near future for an even better experience.
2/10 Horrible
Libee
30 mars 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Libee
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 1 avr. 2024
Hello Libee, thank you for taking the time to leave a review on your recent stay with us. We are very sorry for any confusion and inconvenience regarding the room you were originally placed in. Please know that the room you were checked into initially was not occupied. Our front desk staff worked quickly to address your concerns regarding this matter. Once again, we apologize for any confusion or inconvenience during your stay and we wish to have you again in the future for a more well-rounded stay.
10/10 Excellent
Mildred
28 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mildred
Séjour de 2 nuits en mars 2024
Réponse de Hotel Management le 1 avr. 2024
Hello Mildred, thank you for taking the time to leave a review on your recent stay with us. We are very glad to see that you enjoyed your time here and that all of your needs were met. Your feedback is appreciated and we look forward to having you again in the near future. Safe travels!
4/10 Médiocre
Ronnie
Voyage en famille
28 mars 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Ronnie
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 1 avr. 2024
Hello Ronnie, thank you for taking the time to leave a review on your recent stay with us. We are sorry for not meeting your full expectations during your stay. Please know that our maintenance team is working on your concerns regarding the pool. In addition, your feedback regarding the breakfast bar will be addressed with our management team as we strive to enhance our guest experience. Lastly, we enforce our non-smoking policy very seriously as guests are subject to fines and eviction. We will look into this concern immediately. Once again, we apologize for not meeting your full expectations and we hope to have you again in the near future for a much-improved experience.
4/10 Médiocre
Theresa
Voyage d’affaires
27 mars 2024
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Theresa
Séjour de 2 nuits en mars 2024
Réponse de Hotel Management le 27 mars 2024
Hello Theresa, thank you for taking the time to leave a review on your recent stay with us. We are sorry that we fell below your expectations during your stay. Please know that we take your concern regarding pests very seriously. We have a routine pest control and housekeeping schedule to prevent these type of events of occurring. In addition, we apologize for any inconvenience in regard to the pool being shut down during your stay. Please know that pool hours are subject to change for regular maintenance and cleaning. Once again, we thank you for your feedback and hope to have you again in the future for a much-improved experience.
2/10 Horrible
Joanna
Voyage en famille avec de jeunes enfants, Voyage en famille
25 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Joanna
Séjour de 2 nuits en mars 2024
Réponse de Hotel Management le 26 mars 2024
Hello Joanna, thank you for taking the time to leave a review on your recent stay with us. For your privacy and security purposes, it's not recommended to share personal contact information publicly. However, you can reach out directly to the hotel's front desk to address your concerns.
6/10 Satisfaisant
Dan
Voyage d’affaires
25 mars 2024
Dan
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 26 mars 2024
Hello Dan, thank you for taking the time to leave a review on your recent stay with us. We're sorry to hear that the check-in process was slow and that our staff didn't meet your expectations in terms of friendliness and attentiveness. Your comments have been shared with our team, and we will address these areas for improvement. Regarding the cleanliness of the room, we apologize for any oversights in our housekeeping process. Our team works diligently to ensure all areas of the room are thoroughly cleaned. We will review our cleaning procedures to prevent similar occurrences in the future. Your feedback is appreciated as we strive to provide memorable experiences for all our guests. We hope to have the opportunity to welcome you back and exceed your expectations in the future.
4/10 Médiocre
Trevor
25 mars 2024
Trevor
Séjour de 2 nuits en mars 2024
Réponse de Hotel Management le 15 avr. 2024
Hello Trevor, thank you for taking the time to leave a review on your recent stay with us. It appears we did not meet your full expectations during your stay. We apologize for that as we strive to provide our guests with a comfortable and memorable experience. We hope to have you again in the near future for a more well-rounded experience.
8/10 Bien
Pasquale
Voyage en famille
24 mars 2024
Les points forts : Propreté, personnel et service, équipements
Pasquale
Séjour de 2 nuits en mars 2024
Réponse de Hotel Management le 26 mars 2024
Hello Pasquale, thank you for taking the time to leave a review on your recent stay with us. We are glad to see you had an overall positive experience with us. Your feedback is appreciated and we hope to have you again soon!
6/10 Satisfaisant
angela
Voyage en famille avec de jeunes enfants
22 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
angela
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 22 mars 2024
Hello Angela, thank you for taking the time to leave a review on your recent stay with us. We sincerely apologize for the inconvenience you experienced due to the noise from other guests during your stay. Our team strives to address noise disturbances promptly to ensure a comfortable environment for all guests. We apologize for any delays in resolving the issue during your stay and appreciate your patience. We value your feedback and hope to have the opportunity to welcome you back for a more enjoyable experience.
10/10 Excellent
Harry
Voyage d’affaires
21 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Harry
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 22 mars 2024
Hello Harry, thank you for taking the time to leave a review on your recent stay with us. We are so glad you enjoyed your time here and that all of your needs were met. We hope to have you again in the near future. Safe travels!
8/10 Bien
Estelle
18 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Estelle
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 20 mars 2024
Hello Estelle, thank you for taking the time to leave a review on your recent stay with us. We are so glad you enjoyed your time with us and that are always able to provide memorable experiences. Your feedback is appreciated and we hope to have you again soon!
10/10 Excellent
Anetra
Voyage en couple
17 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Anetra
Séjour de 2 nuits en mars 2024
Réponse de Hotel Management le 18 mars 2024
Hello Anetra, thank you for taking the time to leave a review on your recent stay with us. We are so glad you enjoyed your time here and that our rooms provided a great level of comfort. Your feedback is appreciated and we hope to have you again soon!
10/10 Excellent
Jessica
Voyage en couple
17 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jessica
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 18 mars 2024
Hello Jessica, thank you for taking the time to leave a review on your recent stay with us. We are so glad you enjoyed your time here and that all of your needs were met. Your feedback is appreciated and we hope to have you again soon!
8/10 Bien
Glennis
17 mars 2024
Glennis
Séjour de 2 nuits en mars 2024
Réponse de Hotel Management le 8 avr. 2024
Hello Glennis, thank you for taking the time to leave a review on your recent stay with us. We are so glad to see you had an excellent experience with us and that all of your needs were met. Your feedback is appreciated and we look forward to having you again soon. Safe travels!
10/10 Excellent
mariska
Voyage en couple
9 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
mariska
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 12 mars 2024
Hello Mariska, thank you for taking the time to leave a review on your recent stay with us. We are so glad you enjoyed your time here and that we were able to meet all of your needs. Your feedback is appreciated and we hope to have you again soon!
6/10 Satisfaisant
Larissa
24 févr. 2024
Les points forts : Propreté et personnel et service
Larissa
Séjour de 2 nuits en février 2024
Réponse de Hotel Management le 26 févr. 2024
Hello Larissa, thank you for taking the time to leave a review on your recent stay with us. We are glad to hear you enjoyed certain aspects of your stay such as the oceanfront view and the hotel itself. Your feedback regarding updates is duly noted as we appreciate all forms of feedback to enhance our guest experience. Once again, thank you for your review of your recent stay with us and we hope to have you again soon. Safe travels!
8/10 Bien
MARICHAL
23 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
MARICHAL
Séjour de 3 nuits en février 2024
Réponse de Hotel Management le 26 févr. 2024
Hello Marcichal, thank you for taking the time to leave a review on your recent stay with us. While we are glad you enjoyed your stay, we apologize for any inconvenience and/or confusion regarding the restaurant hours. In addition, we apologize that our housekeeping services did not meet your standards. This is not indicative of our usual standards and we will use this feedback to enhance our guest experience. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.
2/10 Horrible
Crystal
Voyage en famille avec de jeunes enfants, Voyage en famille
19 févr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Crystal
Séjour de 3 nuits en février 2024
Réponse de Hotel Management le 20 févr. 2024
Hello Crystal, thank you for taking the time to leave a review on your recent stay with us. We sincerely apologize for not meeting your expectations during your time with us. Your feedback is invaluable, and we are committed to addressing and rectifying the issues you've highlighted. We will conduct a thorough inspection to rectify the issues you have highlighted. We genuinely value your feedback and hope to have the opportunity to regain your trust in the future.
4/10 Médiocre
Kelly
Voyage en famille
19 févr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Kelly
Séjour de 2 nuits en décembre 2023
Réponse de Hotel Management le 20 févr. 2024
Hello Kelly, thank you for taking the time to leave a review on your recent stay with us. We regret to learn that your experience did not meet your expectations, and we apologize for any inconvenience you faced. Your insights are valuable, and we will take them into consideration as we work towards enhancing our offerings to better meet our guests' expectations. Regarding the parking situation, we apologize for any inconvenience caused by the high demand for the ice skating rink. We will explore options to improve the parking experience for our guests. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an improved experience in the future.
6/10 Satisfaisant
BARBARA LYNN
18 févr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté
BARBARA LYNN
Séjour de 2 nuits en février 2024
Réponse de Hotel Management le 19 févr. 2024
Hello Barbara, thank you for taking the time to leave a review on your recent stay with us. We're delighted to hear that you found our staff to be incredible. In addition, we appreciate your feedback regarding the cleanliness and your suggestion for updates. We take guest feedback seriously, and we will certainly consider your insights as we continue to improve our services. Maintaining a clean and comfortable environment is essential to us, and we are committed to ensuring that our guests have a positive experience. Thank you for choosing to stay with us, and we look forward to hosting you again in the future.
10/10 Excellent
Crys
Voyage en famille avec de jeunes enfants
18 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Crys
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 19 févr. 2024
Hello Crys, thank you for taking the time to leave a review on your recent stay with us. We are so glad you and your family had such a positive experience with us and that our staff went above and beyond for you. Thank you for your kind words and we can't wait to have you again soon!
2/10 Horrible
BETH
Voyage en famille
17 févr. 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
BETH
Séjour de 2 nuits en février 2024
Réponse de Hotel Management le 19 févr. 2024
Hello Beth, thank you for taking the time to leave a review on your recent stay with us. It appears we fell short of your expectations during your time here and we apologize for that. We hope to have you again in the near future for a much more memorable experience.
6/10 Satisfaisant
Debbie
Voyage en famille avec de jeunes enfants
12 févr. 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Debbie
Séjour de 2 nuits en février 2024
Réponse de Hotel Management le 13 févr. 2024
Hello Debbie, thank you for taking the time to leave a review on your recent stay with us. We are very sorry for any inconvenience or miscommunication regarding our resort fee. In addition, our maintenance team will look into your concerns regarding the heating unit to ensure a restful night's rest for all of our guests. Once again, we appreciate your feedback as we will use it to improve our overall guest experience. We hope to have you again in the near future for an even better experience.
10/10 Excellent
Christian
Voyage en famille
11 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Christian
Séjour de 2 nuits en février 2024
Réponse de Hotel Management le 12 févr. 2024
Hello Christian, thank you for taking the time to leave a review on your recent stay with us. We are so glad you enjoyed your time here and that all of your needs were met. Your feedback is appreciated and we hope to have you again soon. Safe travels!
6/10 Satisfaisant
Doug
Voyage en couple
30 janv. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Doug
Séjour de 3 nuits en décembre 2023
Réponse de Hotel Management le 30 janv. 2024
Hello Doug, thank you for taking the time to leave a review on your recent stay with us. We are sorry for not meeting your full expectations during your time here and for any cleanliness issues you experienced. We will coordinate with our housekeeping staff to ensure we uphold our standard to provide a clean and comfortable stay. Thank you for your feedback and we hope to have you again for a much-improved experience.
6/10 Satisfaisant
Nicole
Voyage en famille
19 janv. 2024
Nicole
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 19 févr. 2024
Hello Nicole, thank you for taking the time to leave a review on your recent stay with us. We sincerely apologize for the challenges you encountered, and we appreciate your honesty. We regret to hear about the issues you experienced with the restaurant staff, the cleanliness of the pool area, the temperature concerns, and the room assignment on a windy day. Your comfort and satisfaction are our top priorities, and we understand that we fell short of your expectations. Your feedback is invaluable as it helps us identify areas for improvement. We appreciate your understanding as we work to rectify these concerns and improve our services. Thank you for choosing to stay with us, and we hope to have the opportunity to make amends for a more positive experience in the future.
6/10 Satisfaisant
Michelle
Voyage en groupe
16 janv. 2024
Les points forts : Personnel et service
Michelle
Séjour de 2 nuits en janvier 2024
Réponse de Hotel Management le 17 janv. 2024
Hello Michelle, thank you for taking the time to leave a review on your recent stay with us. We appreciate your feedback and apologize for any inconveniences you experienced during your visit. We're glad to hear that you found our location convenient and our rates affordable, especially during the off-season. Your comments about the noise from the interior skating rink area are duly noted, and we will explore ways to address these concerns. Your feedback about the couch and easy chair is appreciated, and we're pleased that you found it to be a nice addition to the room. We regret that the condition of the chair fell short of your expectations, and we will be taking steps to ensure such oversights are avoided in the future. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an improved experience in the future.
8/10 Bien
Felecia
Voyage en famille avec de jeunes enfants, Voyage en groupe
15 janv. 2024
Les points forts : Propreté, personnel et service, équipements
Felecia
Séjour de 3 nuits en janvier 2024
Réponse de Hotel Management le 16 janv. 2024
Hello Felecia, thank you for taking the time to leave a review on your recent stay with us. We are so glad you enjoyed your time here and that you had an overall positive experience. Your feedback is appreciated and we hope to have you again soon. Safe travels!
6/10 Satisfaisant
Bryan
15 janv. 2024
Les points forts : Propreté, personnel et service, confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Bryan
Séjour de 4 nuits en janvier 2024
Réponse de Hotel Management le 15 janv. 2024
Hello Bryan, thank you for taking the time to leave a review on your recent stay with us. We are sorry your stay with us was not as positive as we originally hoped for. Your feedback is appreciated and we hope to have you again in the near future for a much-improved stay.
2/10 Horrible
Melanie
15 janv. 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Melanie
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 15 janv. 2024
Hello Melanie, thank you for taking the time to leave a review on your recent stay with us. We are sorry your stay with us was not as positive as we originally hoped for. Your feedback is appreciated and we hope to have you again in the near future for a much-improved stay.
4/10 Médiocre
Tiffani
Voyage en famille
14 janv. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tiffani
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 17 janv. 2024
Hello Tiffani, thank you for taking the time to leave a review on your recent stay with us. We sincerely apologize for the discomfort you faced during your stay, particularly with the room temperature and the condition of the bathtub. We understand the importance of a restful stay, and we apologize for any inconvenience caused by the inability to adjust the room temperature. We're actively looking into solutions to improve this aspect of our guest experience. We genuinely appreciate your feedback, and we want to assure you that your insights are being taken seriously. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to make amends for a more positive experience in the future.
2/10 Horrible
Iliyah
Voyage en famille, Voyage en couple
14 janv. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Iliyah
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 15 janv. 2024
Hello lliyah, thank you for taking the time to leave a review on your recent stay with us. We are sorry your stay with us was not as positive as we originally hoped for. Your feedback is appreciated and we hope to have you again in the near future for a much-improved stay.
10/10 Excellent
Debra
8 janv. 2024
Debra
Séjour de 2 nuits en décembre 2023
Réponse de Hotel Management le 10 janv. 2024
Hello Debra, thank you for taking the time to leave a review on your recent stay with us. We are so glad you enjoyed your time here and that you had an overall positive experience. We hope to have you again in the near future. Safe travels!
8/10 Bien
Patricia
Voyage en famille
7 janv. 2024
Les points forts : Personnel et service
Patricia
Séjour de 2 nuits en janvier 2024
Réponse de Hotel Management le 10 janv. 2024
Hello Patricia, thank you for taking the time to leave a review on your recent stay with us. We appreciate your honesty, and we sincerely apologize for any cleanliness concerns you experienced. Ensuring a clean and welcoming environment for our guests is a top priority for us, and we regret that we did not meet your expectations in this regard. Your feedback is valuable, and we will be addressing this matter with our cleaning and maintenance teams to ensure improvements are made. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for an improved experience in the future.
10/10 Excellent
Christopher
Voyage en famille
4 janv. 2024
Christopher
Séjour de 2 nuits en décembre 2023
Réponse de Hotel Management le 10 janv. 2024
Hello Christopher, thank you for taking the time to leave a review on your recent stay with us. We are so glad you enjoyed your time here however, we apologize for any inconvenience regarding the lighting. Our maintenance team will look into this concern as we strive to provide excellent service to our guests. Once again we appreciate your feedback and we hope to have you again soon.