Avis
6,8
7,0/10
Propreté
7,2/10
Personnel et service
6,4/10
Équipements
6,6/10
Infrastructures et conditions de l’hébergement
6,8/10
Écoresponsabilité
Avis
21 mai 2023
Les points forts : Personnel et service et confort de la chambre
Séjour de 2 nuits en mai 2023
Réponse de Customer Care Team le 22 mai 2023
Cher Christian, merci d'avoir pris le temps de donner votre avis sur votre séjour dans notre hôtel. Nous espérons que vous avez passé un agréable moment parmi nous et nous espérons avoir le privilège de vous accueillir à nouveau.Best Regards,Imperial Inn,Customer Care Team
8/10 Bien
Vincent
26 juil. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Vincent
Séjour de 2 nuits en juillet 2019
Réponse de Customer Care Team le 30 juil. 2019
Dear Vincent, We are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind rating, and we hope to welcome you back again before long.
8/10 Bien
Stephanie, Tahiti
Voyage en famille
20 févr. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stephanie
Séjour de 4 nuits en février 2019
8/10 Bien
Stephane
27 nov. 2018
Stephane
Séjour de 2 nuits en novembre 2018
Réponse de Imperial Inn Management le 7 janv. 2019
Thank you and we hope to see you again in the future!
10/10 Excellent
julien
26 sept. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bien
julien
Séjour de 2 nuits en septembre 2018
6/10 Satisfaisant
laetitia, chantilly
12 juil. 2018
Les points forts : Personnel et service
Les points faibles : Propreté
laetitia
Séjour de 4 nuits en juillet 2018
8/10 Bien
Florida
11 juil. 2018
Les points forts : Confort de la chambre
Les points faibles : Propreté et personnel et service
Florida
Séjour de 3 nuits en juin 2018
Réponse de General Management of Imperial Inn of Oakland le 9 août 2018
We are glad to see you enjoyed your time here at our Inn. We hope to see you again soon!
10/10 Excellent
Sandra
6 juin 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pratique bien placé et bon marché pour SF
Sandra
Séjour de 2 nuits en juin 2018
Réponse de -Imperial Inn le 23 juil. 2018
Thank you for your kind response! We are very happy you enjoyed your stay here with us at Imperial Inn of Oakland and we look forward to seeing you again!
2/10 Horrible
Gagarima, Nice
7 oct. 2017
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
A éviter
Gagarima
Séjour de 2 nuits en octobre 2017
8/10 Bien
Clémence
14 sept. 2017
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Clémence
Séjour de 2 nuits en septembre 2017
10/10 Excellent
Stephanie, Tahiti
2 sept. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bien pour profiter de San Francisco
Stephanie
Séjour de 5 nuits en août 2017
Réponse de Imperial Inn, Customer Care Team le 23 janv. 2018
Hi Stephanie,
Thank you for sharing your review. I was delighted to learn that your stay was up to your expectations and you were satisfied with the services provided. We are already looking forward to your next visit! Best Regards, Imperial Inn, Customer Care Team
6/10 Satisfaisant
yanick
2 août 2017
Ordinaire !
yanick
Séjour de 2 nuits en juillet 2017
8/10 Bien
MARIELLE
29 mai 2017
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Motel suffisant pour une visite de San Francisco
MARIELLE
8/10 Bien
Michèle
27 mai 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Michèle
6/10 Satisfaisant
Jérémie
1 févr. 2017
Les points forts : Propreté et confort de la chambre
Jérémie
8/10 Bien
Louis, Québec
6 sept. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour agréable à l'Imperial Inn d'Oakland
Louis
6/10 Satisfaisant
jean marc, St Quentin-Fallavier
9 août 2016
simple et pratique, personnels acceuillants
jean marc
10/10 Excellent
Voyageur vérifié
24 avr. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
À recommander
Voyageur vérifié
6/10 Satisfaisant
Voyageur vérifié
22 sept. 2015
Les points faibles : Personnel et service
Voyageur vérifié
6/10 Satisfaisant
Voyageur vérifié
30 mai 2015
Les points faibles : Infrastructures et conditions de l’hébergement
motel pratique pour visiter SF
Voyageur vérifié
6/10 Satisfaisant
LAMBERT, aix en provence
12 mai 2015
Les points forts : Personnel et service et confort de la chambre
appreciations de l hotel
LAMBERT
2/10 Horrible
Voyageur vérifié
7 mai 2015
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel à fuir
Voyageur vérifié
2/10 Horrible
Jacques, montreal
27 avr. 2015
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
I would not go back
Jacques
6/10 Satisfaisant
gilles, france
7 sept. 2013
MOYEN
gilles
10/10 Excellent
Voyageur vérifié
6 août 2013
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon Hôtel
Voyageur vérifié
6/10 Satisfaisant
christ, Fort de France
15 oct. 2011
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
christ
4/10 Médiocre
Katie
29 janv. 2024
Les points faibles : Propreté et personnel et service
Katie
Séjour de 1 nuit en janvier 2024
Réponse de Customer Care Team le 30 janv. 2024
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
10/10 Excellent
Caitlin
Voyage en famille
4 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Caitlin
Séjour de 1 nuit en décembre 2023
Réponse de Customer Care Team le 5 déc. 2023
Dear Caitlin, we appreciate the awesome rating that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Imperial Inn,Customer Care Team
2/10 Horrible
Travers
29 nov. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Travers
Séjour de 1 nuit en novembre 2023
Réponse de Customer Care Team le 30 nov. 2023
Dear Travers, we're genuinely sorry to learn about your experience during your stay. Your feedback regarding the cleanliness, staff service, amenities, and property conditions is deeply concerning to us. Maintaining a clean and comfortable environment for our guests is a top priority, and it's regrettable that we fell short of your expectations. We take your comments seriously and will handle these issues promptly with our team to ensure immediate improvements. Your feedback is invaluable, and we're committed to providing a much better experience for all our guests. If you're willing to give us another opportunity, we'd like to regain your trust and provide you with a high-quality experience that reflects our standards.Thank you for bringing these matters to our attention.Best Regards,Imperial Inn,Customer Care Team
10/10 Excellent
Miracle
Voyage en famille
25 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Miracle
Séjour de 1 nuit en novembre 2023
Réponse de Customer Care Team le 29 nov. 2023
Dear guest, it's wonderful to hear that you experienced great hospitality during your visit! Providing exceptional service to our guests is our top priority, and we're thrilled that you had a positive experience. If there's anything specific that stood out or any additional ways we can further enhance your future visits, please don't hesitate to share. Your feedback is valuable as we strive to ensure all our guests have a fantastic stay. Thank you for choosing us, and we look forward to welcoming you back for another delightful experience in the future.Best Regards,Imperial Inn,Customer Care Team
10/10 Excellent
Jon
1 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jon
Séjour de 2 nuits en octobre 2023
Réponse de Customer Care Team le 2 nov. 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
8/10 Bien
Voyageur vérifié
Voyage en groupe
31 oct. 2023
Les points forts : Personnel et service et confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Truth
Voyageur vérifié
Séjour de 4 nuits en octobre 2023
Réponse de Customer Care Team le 1 nov. 2023
Dear guest, we appreciate your feedback about your stay. We apologize for the issues you encountered with mold in the bathroom and the low water pressure for the shower. These are certainly not up to our standards, and we will work to handle and rectify these concerns to ensure a more comfortable experience for our guests in the future. It's good to know that the beds were comfy and that the front desk personnel provided kind and attentive service. We also appreciate your positive comments on the parking and the quiet atmosphere. If you have any more specific suggestions or if there's anything else you'd like to share or inquire about, please feel free to let us know. Your satisfaction is important to us, and we hope to provide you with an even better stay during your next visit.Best Regards,Imperial Inn,Customer Care Team
8/10 Bien
Randall, San Diego
Voyage en famille
30 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Randall
Séjour de 2 nuits en octobre 2023
Réponse de Customer Care Team le 2 nov. 2023
Dear Randall, we're pleased to know you've been a returning guest at our hotel, and we appreciate your positive feedback regarding our location's convenience for UC Berkeley. Our team works diligently to ensure a quiet and safe environment for our guests. We look forward to providing you with more comfortable stays in the future, and if you ever have any particular requests or remarks, please don't hesitate to communicate them. Your satisfaction is essential to us. Best Regards,Imperial Inn,Customer Care Team
6/10 Satisfaisant
Yunqi
25 oct. 2023
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Yunqi
Séjour de 1 nuit en octobre 2023
Réponse de Customer Care Team le 31 oct. 2023
Dear Yunqi, thank you for your feedback. If you have any specific comments or concerns about your stay that you'd like to share or if there's anything we can do to improve your experience, please feel free to let us know. Your feedback is important to us, and we strive to make every guest's stay as enjoyable as possible.Best Regards,Imperial Inn,Customer Care Team
6/10 Satisfaisant
walter
22 oct. 2023
walter
Séjour de 1 nuit en octobre 2023
Réponse de Customer Care Team le 24 oct. 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team
8/10 Bien
Maria
22 oct. 2023
Maria
Séjour de 2 nuits en octobre 2023
Réponse de Customer Care Team le 24 oct. 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
8/10 Bien
algernon
13 oct. 2023
Les points forts : Propreté et personnel et service
algernon
Séjour de 1 nuit en octobre 2023
Réponse de Customer Care Team le 17 oct. 2023
Dear Algernon, we're pleased to hear that you had a good stay at our motel and that you found it clean. It's great to know that you also found the area to be nice. Your feedback is appreciated, and we look forward to serving you again in the future. Thank you for choosing our motel!Best Regards,Imperial Inn,Customer Care Team
8/10 Bien
Karen
8 oct. 2023
Les points forts : Personnel et service
Karen
Séjour de 1 nuit en octobre 2023
Réponse de Customer Care Team le 10 oct. 2023
Dear Karen, thank you for sharing your thoughts on your stay. It sounds like you had a decent experience at the hotel, finding it quiet and easy to locate. Cleanliness is an important aspect, so your feedback is valuable. If there's anything more you'd like to share or any specific aspects you enjoyed or didn't like, please feel free to let us know. Your input can be helpful for others considering a stay there.Best Regards,Imperial Inn,Customer Care Team
6/10 Satisfaisant
Jill
Voyage d’affaires
25 sept. 2023
Les points forts : Confort de la chambre
Les points faibles : Propreté
Jill
Séjour de 3 nuits en septembre 2023
Réponse de Customer Care Team le 27 sept. 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team
10/10 Excellent
Jess
Voyage en famille
22 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very nice stay
Jess
Séjour de 1 nuit en septembre 2023
Réponse de Customer Care Team le 25 sept. 2023
Dear Jess, thank you for sharing your positive experience! We're delighted to hear that you were allowed to check in early without extra charges and that you found the rooms very nice, complete with a fridge and microwave. It's great that you enjoyed the courtyard for relaxation and had the opportunity to explore nearby places on foot. If you have any more comments or specific requests in the future, please don't hesitate to share. We look forward to welcoming you back for another enjoyable stay. Safe travels, and thank you for your review!Best Regards,Imperial Inn,Customer Care Team
6/10 Satisfaisant
Jay
Voyage en couple
21 sept. 2023
Les points faibles : Personnel et service
Jay
Séjour de 2 nuits en septembre 2023
Réponse de Customer Care Team le 22 sept. 2023
Dear Jay, thank you for sharing your feedback about your recent stay. We sincerely apologize for the issues you encountered during your visit, and we understand your concerns. The lack of proper cleaning and the shortage of essential items like toilet paper and towels are not acceptable, and we're very sorry for this oversight. Rest assured that we will share these issues with our housekeeping team to ensure such problems are not repeated in the future. Regarding the microwave, we apologize if your room did not have one as expected. We will review our room descriptions to ensure accuracy. The situation your son experienced with being assigned a room that was already occupied is extremely concerning, and we deeply regret the inconvenience and discomfort this caused. We will investigate this matter thoroughly to prevent such incidents from happening again. We appreciate your honest feedback, as it helps us identify areas for improvement. We hope you'll consider giving us another chance in the future to provide you with a much better and more comfortable stay. If you have any more comments or concerns, please feel free to share. Safe travels!Best Regards,Imperial Inn,Customer Care Team
10/10 Excellent
Mark
Voyage d’affaires
17 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel
Mark
Séjour de 3 nuits en septembre 2023
Réponse de Customer Care Team le 19 sept. 2023
Dear Mark, thank you for taking the time to share your feedback about your recent stay with us. We're thrilled to hear that you had a positive experience and that you found our staff nice and our hotel comfortable and safe. It's wonderful to know that you appreciated the courtyard and found our parking area easy to access. Creating a welcoming and secure environment for our guests is a top priority, and your comments are a testament to our efforts. If there's anything specific you'd like or any special requests for your future stays, please feel free to let us know. We're here to ensure that your future visits are just as enjoyable. Thank you for choosing our hotel, and we look forward to hosting you again.Best Regards,Imperial Inn,Customer Care Team
6/10 Satisfaisant
Leah
17 sept. 2023
Leah
Séjour de 1 nuit en septembre 2023
Réponse de Customer Care Team le 10 oct. 2023
Dear Leah, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Best Regards,Imperial Inn,Customer Care Team
6/10 Satisfaisant
michael
15 sept. 2023
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
michael
Séjour de 3 nuits en septembre 2023
Réponse de Customer Care Team le 19 sept. 2023
Dear Michael, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Best Regards,Imperial Inn,Customer Care Team
10/10 Excellent
Tremayne
9 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Oakland Trip
Tremayne
Séjour de 3 nuits en septembre 2023
Réponse de Customer Care Team le 11 sept. 2023
Dear Tremayne, we're delighted to hear that you had a great experience with our accommodations and found our staff to be friendly. Your feedback is much appreciated, and we look forward to welcoming you back in the future. If there's anything specific you'd like to see or experience during your next visit, please don't hesitate to let us know. Your input helps us improve our services.Best Regards,Imperial Inn,Customer Care Team
8/10 Bien
Suzan
Voyage d’affaires
16 août 2023
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Suzan
Séjour de 1 nuit en août 2023
Réponse de Customer Care Team le 17 août 2023
Dear Suzan, thank you for taking the time to share your thoughts. We're glad to hear that you found our motel area secure and that you enjoyed your room. We understand the importance of safety, and we strive to provide a secure environment for our guests. Your feedback is appreciated, and we hope you had a pleasant stay overall. If you have any more comments or suggestions, please feel free to let us know. We look forward to hosting you soon! Best Regards,Imperial Inn,Customer Care Team
4/10 Médiocre
Mary
Voyage en famille
10 août 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Not pleased
Mary
Séjour de 1 nuit en août 2023
Réponse de Customer Care Team le 11 août 2023
Dear Mary, we sincerely apologize for the series of issues you encountered during your stay, which resulted in a less than satisfactory experience. It's truly unfortunate that your requested accessible room was not appropriately assigned, the cleanliness of the room was subpar, and the bathroom lighting and fan were problematic. We understand the importance of providing a comfortable and suitable environment, especially for those with special needs. Your feedback is essential, and we'll be addressing these matters to ensure improvements are made. We're sorry for any inconvenience caused and hope that you'll reconsider staying with us again in the future, so we can provide a much better experience. Thank you for sharing your insights.Best Regards,Imperial Inn,Customer Care Team
6/10 Satisfaisant
Arjan
5 août 2023
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Arjan
Séjour de 1 nuit en août 2023
Réponse de Customer Care Team le 8 août 2023
Dear Arjan, we apologize for any inconveniences you experienced with our staff, service, property conditions, and facilities. Your feedback is valuable to us, and we will take your comments into consideration as we work to improve our services and accommodations. If you have any specific concerns you would like to address, please don't hesitate to let us know. We strive to provide a better experience for all our guests in the future.Best Regards,Imperial Inn,Customer Care Team
8/10 Bien
Antoinette
Voyage en famille
1 août 2023
Les points forts : Propreté, personnel et service, équipements
Antoinette
Séjour de 1 nuit en juillet 2023
Réponse de Customer Care Team le 1 août 2023
Dear Antoinette, thank you for your kind words and positive feedback! We are thrilled to hear that you had a good experience during your stay at our motel. Our team takes pride in providing helpful and friendly service to all our guests. We are glad to know that our convenient location and easy access to freeways were beneficial for your travel needs. It's also great to hear that you found our beds comfortable and appreciated the cleanliness and quality of our linens. We value your satisfaction as our guest, and we look forward to welcoming you back on your future trips to the area. If there is anything else we can do to make your stay even better next time, please don't hesitate to let us know. Thank you for choosing to stay with us, and we hope to see you again soon!Best Regards,Imperial Inn,Customer Care Team
8/10 Bien
Angela
Voyage d’affaires
19 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Angela
Séjour de 1 nuit en juillet 2023
Réponse de Customer Care Team le 19 juil. 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team