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Avis sur DoubleTree by Hilton Hotel Berkeley Marina

4 out of 5
DoubleTree by Hilton Hotel Berkeley Marina
200 Marina Blvd, Berkeley, CA

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 978 avis sur 2093." "
Note des voyageurs de 8 (Bien), d’après 569 avis sur 2093." "
Note des voyageurs de 6 (Satisfaisant), d’après 290 avis sur 2093." "
Note des voyageurs de 4 (Médiocre), d’après 151 avis sur 2093." "
Note des voyageurs de 2 (Horrible), d’après 105 avis sur 2093." "

8,4/10

Propreté

8,6/10

Personnel et service

8,0/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Hotelmgmt le 3 févr. 2024
We apologize that your stay missed the mark on this occasion. We hope you'll consider returning to us in the future, to see just how dedicated we are to making a positive change.

8/10 Bien

Ira

Voyage d’affaires
Les points forts : Équipements
Property needs some upgrades to rooms and facilities. Dining in site is good feature:
Séjour de 1 nuit en mai 2024

10/10 Excellent

Tara, West Jordan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Loved being right on the marina
Séjour de 1 nuit en avril 2024

10/10 Excellent

J Michael Kirchberg

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Breakfast, as surprising as it may seem, was excellent, made more so by the best server!
Séjour de 1 nuit en mai 2024

4/10 Médiocre

sharon

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
We were put in a room with mold on the ceiling and cobwebs on the railings. We were moved to another room. How can the employees not see Mold on the walls? We enjoyed the view and the valet was womderful
Séjour de 1 nuit en mai 2024
Réponse de HotelMgmt le 10 mai 2024
It's deeply disappointing that your accommodations were not reflective of our high standards, Sharon, and we apologize for the inconvenience. Our housekeeping manager will use your comments to see where retraining is needed. It's wonderful to know that our attentive team and lovely setting pleased you, and we'd love the chance to welcome you back soon so we can work to earn another star or two.

8/10 Bien

Vincenzo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

2/10 Horrible

Eshe

Voyage en famille
Les points forts : Personnel et service et équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
I like the indoor pool. Though it was not heated as advertised, my child still enjoyed herself. The hotel is not clean. There was mold in the white sheer curtains. We requested to move rooms. 2nd room didnt have sheer curtains at all. I'm assuming because there was mold them too. So, I'm convinced there was mold in other places we couldnt see. Will never go here nor recommend this hotel
Séjour de 2 nuits en mai 2024
Réponse de HotelMgmt le 10 mai 2024
Your feedback is disheartening, Eshe, as it's always our goal to provide a memorable stay for each guest we welcome. From what you described, we missed the mark, and for that, we sincerely apologize. Our team will be reviewing your feedback to see where extra attention is needed. Thank you for sharing your input.

10/10 Excellent

Karly

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de HotelMgmt le 10 mai 2024
Your five-star rating means everything to us, thank you! We look forward to welcoming you back.

8/10 Bien

Ashton

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de HotelMgmt le 10 mai 2024
Thank you for your 4-star rating! We're thrilled you enjoyed your stay and are curious about how we can make it a 5-star experience next time. Looking forward to welcoming you back!

10/10 Excellent

DeeDee

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
loved being in marina area
Séjour de 5 nuits en mai 2024
Réponse de HotelMgmt le 8 mai 2024
We're so glad that our lovely waterfront setting pleased you, DeeDee! Thank you for sharing your top score for the DoubleTree by Hilton Hotel Berkeley Marina. We hope your plans bring you back soon!

2/10 Horrible

Rob

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall, it was a pretty miserable stay. - On check-in, we were told our reservation was for only one room, although we had booked two. - When the mistake was finally figured out, we were told that the hotel did not have adjoining rooms, despite it being listed in the room description. Not that one just wasn't available, the hotel didn't have adjoining rooms at all. - We were told someone would call us in the room when the second room became available, that call never came. - While waiting, we tried to order a snack from room service menu, only to be told there was no room service AS I'M LOOKING at their room service menu. - Went back and stood in line for 20 minutes only to be told we'd been checked already to the second room - they'd apparently just forgottent to tell us. - That room ended up being next to the elevators which were running constantly. It was really horrible. I had to laugh though because this room did have an adjoining door to someone else's room. - Called the front desk several times, hoping to switch rooms since the website still showed availability that night. Nobody ever answered the phone. - Texted the "Assistance" line advertised in the room. Nobody answered. - After another 20 minutes in line at the lobby, was given a new room, only two buildings away from our first one. This room smelled like they had just removed a corpse, but it was quiet, so I gave up. There were so many more issues, but I've reached the limit for this form.
Séjour de 1 nuit en avril 2024
Réponse de HotelMgmt le 7 mai 2024
Your feedback is disheartening, Rob, as it's always our goal to provide a memorable stay for each guest we welcome. From what you described, we missed the mark, and for that, we sincerely apologize. We will be reviewing your comments about the room assignments and available amenities to see where retraining and changes may be needed. Please consider allowing us a second chance to make a better impression.

10/10 Excellent

latricia, elk grove

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenient to everything.
Séjour de 2 nuits en mai 2024
Réponse de HotelMgmt le 6 mai 2024
How wonderful to know that our terrific location proved helpful during your stay, Latricia! Thank you for honoring us with your top score. We'd love the chance to welcome you back soon to the DoubleTree by Hilton Hotel Berkeley Marina!

8/10 Bien

Leo

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Liked the rate and location
Séjour de 1 nuit en mai 2024
Réponse de HotelMgmt le 6 mai 2024
We love knowing that you enjoyed your stay with us, Leo! Thanks so much for the high score. Hopefully, your plans will bring you back soon to the DoubleTree by Hilton Hotel Berkeley Marina!

8/10 Bien

Deanne, San Marcos

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de Hotelmgmt le 7 mai 2024
Deanne, thank you for taking a moment to share your positive score! We hope you plan to join us on your next visit to the area, so we have a chance to further impress.

2/10 Horrible

Yubiris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Hotelmgmt le 7 mai 2024
Yubiris, seeing your rating is disappointing as we always strive to provide our guests with a first-rate stay. We hope to have the opportunity to change your impression of us on a future visit.

8/10 Bien

Laura

Voyage en famille
Location is the best. Staff very friendly and professional
Séjour de 3 nuits en mai 2024
Réponse de HotelMgmt le 6 mai 2024
Laura, it was our pleasure welcoming you to the DoubleTree by Hilton Hotel Berkeley Marina! Thank you for commenting on our breathtaking setting and excellent service. We hope you'll make plans to relax with us again soon!

10/10 Excellent

Yaodong

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful surrounding.
Séjour de 3 nuits en avril 2024
Réponse de HotelMgmt le 6 mai 2024
Our stunning waterfront setting is always a favorite feature, and we're so glad you enjoyed your stay, Yaodong! Thank you for your perfect score. We hope to serve you again soon at the DoubleTree by Hilton Hotel Berkeley Marina!

10/10 Excellent

Olivia, San Diego,

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It’s closer to UC Berkeley. Staff are friendly and accommodating. Scenic is so relaxing. Rooms are clean, the bed, pillows and bed sheets are clean and smell fresh. Bathroom size are good and clean. You get free yummy warm cookie when you checked in. Overall experience, excellent! Thank you for making our stay a great experience.
Séjour de 1 nuit en mai 2024
Réponse de HotelMgmt le 6 mai 2024
Thank you, Olivia, for taking a moment to share your wonderful comments! Our team will be elated to know that you appreciated our caring service and dedication to cleanliness. We hope you'll make plans to visit us again soon. We'll keep the cookies warm for you!

6/10 Satisfaisant

JULIE

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Hotelmgmt le 7 mai 2024
Julie, we strive to offer all of our guests a top-notch experience and your rating does not reflect a typical stay with us. It is our hope you will visit us again so that we can win you over completely.

6/10 Satisfaisant

Fernanda

Séjour de 3 nuits en mai 2024
Réponse de Hotelmgmt le 7 mai 2024
We appreciate you taking the time to rate your stay, however, we would love the opportunity to better your experience in the future and attempt to receive a perfect score!

10/10 Excellent

Nahyeon

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cherry is the most amazing staff I ever met! She always cares about guests and is really kind. I’m so happy to meet her.
Séjour de 1 nuit en mai 2024
Réponse de HotelMgmt le 6 mai 2024
Our team at the DoubleTree by Hilton Hotel Berkeley Marina is dedicated to caring for our guests, Nahyeon! Cherry will be elated by your praise and top score. Please visit us again soon!

8/10 Bien

James

Les points forts : Propreté et personnel et service
Séjour de 3 nuits en avril 2024

10/10 Excellent

Linda, San Luis Obispo

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was nice to be on the bay and see the marina and walk in the giant park next to the hotel. The beds were extremely comfortable and we much enjoyed the sauna.
Séjour de 2 nuits en avril 2024
Réponse de HotelMgmt le 6 mai 2024
We love seeing our guests relax and appreciate our unparalleled setting along the water, Linda! Thank you for choosing the DoubleTree by Hilton Hotel Berkeley Marina for your recent visit. Hopefully, your travels will bring you back soon!

4/10 Médiocre

elizabeth

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

Elizabeth

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wish my room had a better view
Séjour de 1 nuit en avril 2024
Réponse de HotelMgmt le 6 mai 2024
Your perfect score means the world to us, Elizabeth! Please know that our rooms all offer unique views and features, and when you return, we hope you'll be fully satisfied with the accommodations. We hope you'll visit us again soon at the DoubleTree by Hilton Hotel Berkeley Marina!

8/10 Bien

Kalpana

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Good
Séjour de 3 nuits en avril 2024
Réponse de HotelMgmt le 3 mai 2024
We're so glad you enjoyed your stay with us, Kalpana! Thank you for your high rating. Please make plans to visit us again soon at the DoubleTree by Hilton Hotel Berkeley Marina!

8/10 Bien

Illia

Les points forts : Personnel et service
Séjour de 2 nuits en avril 2024
Réponse de HotelMgmt le 3 mai 2024
Thank you for visiting! We are grateful for your star-rating, please come back soon.

6/10 Satisfaisant

Nambatai

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Beautiful location. The rooms are a bit dated for the pricing. Room smelled like mildew and the whole hotel smelled like weed. The restaurant was wonderful.
Séjour de 4 nuits en avril 2024
Réponse de HotelMgmt le 3 mai 2024
While we're happy that you enjoyed our excellent dining and lovely setting by the water, Nambatai, it's disappointing that we were unable to surpass your expectations. We understand how important a fresh, welcoming property is and our housekeeping manager will use your comments to ensure the rooms are prepared to reflect our high standards. Please return soon to the DoubleTree by Hilton Hotel Berkeley Marina so we can work to earn another star or two!

10/10 Excellent

Celia

Voyage en couple
Lovely landscape.
Séjour de 4 nuits en avril 2024
Réponse de HotelMgmt le 1 mai 2024
Celia, we're delighted that our beautiful location impressed you! Thank you for scoring us so highly. It would be our pleasure to welcome you back soon to the DoubleTree by Hilton Hotel Berkeley Marina!

10/10 Excellent

Mary, LODI

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful views, great breakfast, and clean rooms.
Séjour de 1 nuit en avril 2024
Réponse de HotelMgmt le 7 mai 2024
Earning your perfect score made our day, Mary! Thank you for commenting on our stunning setting, delicious dining, and spotless accommodations. We hope your adventures bring you back soon to the DoubleTree by Hilton Hotel Berkeley Marina!

10/10 Excellent

Janeece, Lincoln

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very pretty property, check in was easy, they do charge $35 for self parking which I found to be a little much , rooms were clean but dated . Beautiful view of the pier and SF. Would recommend and stay there again.
Séjour de 1 nuit en avril 2024
Réponse de HotelMgmt le 30 avr. 2024
Janeece, we enjoyed welcoming you to the DoubleTree by Hilton Hotel Berkeley Marina, and your five-star rating means the world to us! Thank you for your fantastic recommendation. You will find our parking rates comparable to similar lots in the area, but we regret if our charge took you by surprise. Please make plans to return soon!

10/10 Excellent

Brenda, Lake Stevens

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent value for our weekend stay at the Berkeley Marina Waterfront. We enjoyed a marina view room, which was a bit dated but clean, comfortable, and met our needs. Well worth the upgrade from a standard courtyard room. The views were amazing from the small balcony as we could look out beyond the marina to the downtown San Francisco skyline and Golden Gate bridge. The property grounds are beautiful and well kept. We enjoyed dinner and drinks at the onsite Boathouse restaurant where we found the staff friendly and the food very good. There were a few other food options close by that we also enjoyed during our stay. Self-parking was an additional charge of $35/day tax, though we didn't mind as this ensured hotel guests had parking vs. it being taken by non-guests just visiting the waterfront. The location was super convenient for us to catch our fishing charter early the next morning. We will definitely stay again when in the area.
Séjour de 2 nuits en avril 2024
Réponse de HotelMgmt le 30 avr. 2024
Brenda, we’re so glad you included us in your exciting adventures! Thank you for taking a moment to highlight our stunning views, lovely property, and excellent on-site dining. We’re already looking forward to welcoming you back soon to the DoubleTree by Hilton Hotel Berkeley Marina!

10/10 Excellent

Edward

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Decent for the amount paid.
Séjour de 2 nuits en avril 2024
Réponse de HotelMgmt le 29 avr. 2024
Thanks so much, Edward, for allowing us to welcome you to the DoubleTree by Hilton Hotel Berkeley Marina! We’re delighted that our value met your expectations. Please think of us when planning your next Berkeley visit!

8/10 Bien

Jenny

Voyage en groupe
Les points forts : Propreté et personnel et service
Beautiful property grounds and amazing staff! I enjoyed everyone I interacted with including some folks like Cherry and Cleveland. I had two different reservations booked for one week and had an easy check-in & check-out experience both times! The rooms are a little dated and I had some issues that caused some room changes but the staff really made a difference in those frustrating moments. Can't wait for another chance to stay here in the future!
Séjour de 2 nuits en avril 2024
Réponse de HotelMgmt le 29 avr. 2024
Jenny, it was truly a pleasure to welcome you to the DoubleTree by Hilton Hotel Berkeley Marina! Thank you for your kind remarks about our incredible team. We will be sure to share your praise with Cherry and Cleveland, and we can’t wait to see you again soon!

6/10 Satisfaisant

wendah

Les points faibles : Personnel et service
The view of the area is beautiful but the service could be improved. We tried to call the front desk for towels, because we only have two, but never got an answer the phone just kept ringing.. We tried the number they had on the desk to text for questions and it took us 3 tries before we got a hold of anyone. Same thing happened the next day when we were trying to ask for late check out, it took awhile before I got a text back. The restaurant has a nice view of the bay, but the menu was disappointing. We ended up just drinking coffee and not eating at all. The elevators of the hotel could use an update. Whenever we used the elevator to go to the lobby, it sounds like it’s thinking if it should move or shut down. The one thing that the hotel have going for them is the location, otherwise it would have been so not worth staying again.
Séjour de 1 nuit en avril 2024
Réponse de HotelMgmt le 29 avr. 2024
Thank you for staying with us at the DoubleTree by Hilton Hotel Berkeley Marina, Wendah, and for sharing your feedback. We’re thrilled that our fantastic location impressed you, though it’s disappointing that a few details of your visit fell short of the excellence for which we strive. Our team will review your comments to see where extra attention is needed. Guest satisfaction is always our goal, and we hope to welcome you back soon so we can work to earn another star or two.

10/10 Excellent

Daisy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Hotelmgmt le 27 avr. 2024
Knowing you had a wonderful stay is truly gratifying, Daisy! Thank you, and we eagerly await your next visit.

8/10 Bien

Richard

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rooms are a little dated but sufficient.
Séjour de 2 nuits en avril 2024
Réponse de HotelMgmt le 25 avr. 2024
We appreciate your feedback, Richard, and your four-star rating made our day! Thank you for choosing the DoubleTree by Hilton Hotel Berkeley Marina for your recent stay. We hope to see you again soon so we can work to earn that fifth star!

10/10 Excellent

Gregory

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The park is amazing.
Séjour de 1 nuit en avril 2024
Réponse de HotelMgmt le 25 avr. 2024
We have to agree with you, Gregory, that the adjacent Cesar Chavez Park is a terrific place to spend some relaxing time! Thank you for your fantastic review of the DoubleTree by Hilton Hotel Berkeley Marina. We hope your travels bring you back soon!

8/10 Bien

Shari

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It's a beautiful space and easy to downtown Berkeley.
Séjour de 4 nuits en avril 2024
Réponse de HotelMgmt le 24 avr. 2024
How wonderful to receive your glowing remarks, Shari! Thank you for choosing the DoubleTree by Hilton Hotel Berkeley Marina. We appreciate your high score and we hope to welcome you back soon!

2/10 Horrible

Adrian

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 1 nuit en avril 2024
Réponse de HotelMgmt le 25 avr. 2024
It is disappointing that we did not provide you with the exceptional stay we wish for all of our guests to have. Hopefully, we may have another chance to turn your impression of us around, Adrian!

6/10 Satisfaisant

tricia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Unfortunately our room was not ready at check in time - however, the staff was very friendly, discounted our parking as an apology, and stayed in touch regarding room status.
Séjour de 1 nuit en avril 2024
Réponse de HotelMgmt le 24 avr. 2024
We also wish we could have checked you in sooner, but in order to make sure our guest rooms fully meet our high standards of cleanliness, our housekeeping team needs enough time to complete their preparations. Your patience and understanding are appreciated. Please visit us again soon so we can offer you a perfect stay in every way.

2/10 Horrible

Pearl

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The check-in process was a mess. Too few people to check in tons of guests. Checking in should never take an hour, especially when the app allowed me to do everything except get my key. I don’t understand why I couldn’t just use a virtual key like every other Hilton property and had to wait in a line for ages with an overtired young child. The grab-and-go food options were horrifically overpriced. Worse than airports. $15 for a mediocre turkey sandwich? Come on. The pool is nice, but every day I went to it I had to request towels because none were there. Our room had mold on the ceiling, and the fan in the bathroom barely worked. I wouldn’t stay here again.
Séjour de 3 nuits en avril 2024
Réponse de HotelMgmt le 24 avr. 2024
Your feedback is disheartening, Pearl, as it's always our goal to provide a memorable stay for each guest we welcome. From what you described, we missed the mark, and for that, we sincerely apologize. Our team will review your comments about the check-in process, room condition, and food value to see how we can make important improvements. Thank you for sharing your input.

6/10 Satisfaisant

Samantha

Séjour de 1 nuit en avril 2024
Réponse de Hotelmgmt le 24 avr. 2024
We appreciate you taking the time to rate your stay, however, we would love the opportunity to better your experience in the future and attempt to receive a perfect score!

6/10 Satisfaisant

Donald, El Dorado Hills

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The location of the hotel worked well for us to meet friends flying in to SFO
Séjour de 1 nuit en avril 2024
Réponse de HotelMgmt le 23 avr. 2024
Thank you for staying with us at the DoubleTree by Hilton Hotel Berkeley Marina, Donald! We're happy that our convenient setting proved helpful. Please think of us when planning your next getaway!

4/10 Médiocre

Corey

Les points forts : Propreté
Les points faibles : Personnel et service et équipements
I arrived early. The room I booked wasn't ready. I was told I would get a different room that also wasn't ready but would be at 4. I sat in the lobby and watched 20 people get rooms before me. The room I got was a handicapped room. There were several events happening there and they were VERY loud. Loud music. People yelling across the courtyard. There was a woman vomiting very loudly. The little shop they have is VERY expensive. $18 for a bottle of beer. I wouldn't recommend staying there at all. I've noticed that they have different ratings depending on where you look. When I booked it was much higher than the 3ish stars I saw after I was there.
Séjour de 2 nuits en avril 2024
Réponse de HotelMgmt le 23 avr. 2024
Corey, our goal is always to provide a relaxing, pleasant experience and we truly regret that we fell short during your stay. Our team will be reviewing your comments internally to see where improvements and attention are needed. We appreciate your feedback, and we hope you'll allow us another opportunity to change your impression of us.

10/10 Excellent

Lenita, Denton

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenience to Berkeley events
Séjour de 4 nuits en avril 2024
Réponse de HotelMgmt le 23 avr. 2024
It's great to know that our location allowed you easy access to your destinations, Lenita! Thanks so much for your terrific review. We hope your adventures bring you back soon to the DoubleTree by Hilton Hotel Berkeley Marina!

4/10 Médiocre

Susan

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté
Our reservation said we had a room with a balcony overlooking the courtyard. We were given a room farthest from the office, with an unmaintained parking lot, in the room directly next to the exterior door and elevator. The door slammed shut, the elevator made a grinding noise and we could hear every word spoken in the small entry way. There was clearly no effort at noise proofing the room in any way. We were exhausted when we checked out.
Séjour de 1 nuit en avril 2024
Réponse de HotelMgmt le 23 avr. 2024
Thank you for sharing your helpful feedback, Susan. We regret that your room wasn't what you expected. When a guest books their accommodations through a third-party site, the details of the reservation aren't available to our team until check-in and at that point, we may be limited by availability. Please allow us a second chance to change your impression of us.

2/10 Horrible

massimo, Cardiff

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
despite being 6 PM they didn't have a room ready, and said there wouldn't have been one for hours! AT the end they cancelled my reservation, hopefully Expedia will refund me since I paid my room in advance, and this is the service you get... after more than 30' in line for check-in??? ridicolous! Stay away from this property!!!
Séjour de 1 nuit en avril 2024
Réponse de HotelMgmt le 23 avr. 2024
Massimo, we truly regret that your experience with us was not reflective of our usual high standards, and we apologize for your frustration. Our team will be reviewing the events surrounding your concern to see how we can do better next time. We hope you'll allow us a second chance to change your impression of us.

10/10 Excellent

Julio, San Pablo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Hotelmgmt le 21 avr. 2024
Julio, receiving a five-star rating from a valued guest like you is the highest compliment! Thank you, and we look forward to welcoming you back in the near future!

10/10 Excellent

Syretta

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Hotelmgmt le 21 avr. 2024
Thank you for your five-star rating, Syretta! We hope to be your preferred property whenever your travels bring you to the area!