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Avis sur DoubleTree by Hilton Hotel Berkeley Marina

4 out of 5
DoubleTree by Hilton Hotel Berkeley Marina
200 Marina Blvd, Berkeley, CA

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 992 avis sur 2108." "
Note des voyageurs de 8 (Bien), d’après 572 avis sur 2108." "
Note des voyageurs de 6 (Satisfaisant), d’après 290 avis sur 2108." "
Note des voyageurs de 4 (Médiocre), d’après 149 avis sur 2108." "
Note des voyageurs de 2 (Horrible), d’après 105 avis sur 2108." "

8,4/10

Propreté

8,6/10

Personnel et service

8,0/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Hotelmgmt le 3 févr. 2024
We apologize that your stay missed the mark on this occasion. We hope you'll consider returning to us in the future, to see just how dedicated we are to making a positive change.

8/10 Bien

Becke

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Quite dated but clean!
Séjour de 1 nuit en mai 2024
Réponse de HotelMgmt le 22 mai 2024
Becke, thanks for staying at the DoubleTree by Hilton Hotel Berkeley Marina and sharing your positive review! We're pleased you appreciated our commitment to cleanliness, and we'll use your feedback to help address any areas in need of updates promptly. Please hurry back soon!

8/10 Bien

Becke

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Quite dated but was clean
Séjour de 2 nuits en mai 2024
Réponse de HotelMgmt le 22 mai 2024
We appreciate your high rating and kind words about our cleanliness, Becke! We're constantly working on improvements to enhance our guests' experience, and we'll share your feedback with our team. We can't wait to welcome you back to the DoubleTree by Hilton Hotel Berkeley Marina for an even better stay!

10/10 Excellent

Jeffrey

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Well maintained
Séjour de 2 nuits en mai 2024
Réponse de HotelMgmt le 22 mai 2024
Jeffrey, we truly appreciate your kind remarks about our beautiful property! Thank you for visiting us at the DoubleTree by Hilton Hotel Berkeley Marina. Hopefully, your plans will bring you back soon!

10/10 Excellent

Winnie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de Hotelmgmt le 22 mai 2024
Earning five stars from you has made our day, Winnie! Thank you and it will be our pleasure to welcome you back.

10/10 Excellent

Jose

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice walking trail
Séjour de 1 nuit en mai 2024
Réponse de HotelMgmt le 22 mai 2024
We're so glad you were able to explore during your stay, Jose! Thank you for allowing us to welcome you to the DoubleTree by Hilton Hotel Berkeley Marina. We appreciate your high score, and we hope you return soon!

10/10 Excellent

Bissy

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good staff
Séjour de 1 nuit en mai 2024
Réponse de HotelMgmt le 22 mai 2024
Our team will be elated by your compliment, Bissy! Thank you for your high rating. Hopefully, your travels will bring you back soon to the DoubleTree by Hilton Hotel Berkeley Marina!

8/10 Bien

diane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de Hotelmgmt le 21 mai 2024
We’re happy you enjoyed your stay, Diane! We hope you choose to stay with us again soon.

10/10 Excellent

Cinthia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Being right at the Berkeley Marina, there are several beautiful trails you can walk on. If you are interested in sailing or other water sports, there is a rental spot not too far away. The hotel staff were also very friendly and helpful.
Séjour de 2 nuits en mai 2024
Réponse de HotelMgmt le 20 mai 2024
Cinthia, we're so glad you enjoyed relaxing and exploring with us! Thank you for sharing your fantastic review of the DoubleTree by Hilton Hotel Berkeley Marina. Our team will appreciate your compliments, and we hope your plans bring you back soon!

2/10 Horrible

brian

Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Just a bad overall e perience except for one nice employee
Séjour de 1 nuit en mai 2024
Réponse de HotelMgmt le 20 mai 2024
We deeply regret that your experience was not reflective of our high standards, Brian, and we wish we understood more about your stay. Please give us a chance in the future to change your impression of us.

10/10 Excellent

Diane

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I absolutely loved the large pool, hot tub and dry sauna!
Séjour de 1 nuit en mai 2024
Réponse de HotelMgmt le 17 mai 2024
At the DoubleTree by Hilton Hotel Berkeley Marina, we understand that traveling can be stressful, Diane, and it's wonderful to know that you were able to relax and enjoy our fabulous amenities! Thank you for your excellent review. Please come hang out with us again soon!

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de HotelMgmt le 17 mai 2024
There is nothing better than earning five-stars from a valued guest! Thank you and we hope to see you again soon.

6/10 Satisfaisant

Gauravi

Les points forts : Propreté, personnel et service, équipements
Their staff and service specially at the restaurant were very good. But the condition of the rooms were subpar for hilton standard. They need remodeling badly.
Séjour de 2 nuits en mai 2024
Réponse de HotelMgmt le 17 mai 2024
Our team will be thrilled by your wonderful comments, Gauravi! Thank you for allowing us to welcome you to the DoubleTree by Hilton Hotel Berkeley Marina. Our team will review your feedback about the room condition internally, and we hope to serve you again soon!

6/10 Satisfaisant

Douglas

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The property is quite dated. The rooms and the bathrooms needed updating.
Séjour de 1 nuit en mai 2024
Réponse de HotelMgmt le 16 mai 2024
We appreciate your feedback, Douglas, as complete satisfaction is very important to us. We will review your comments internally. Please visit us again soon so we can improve your impression of us.

8/10 Bien

Elah, Oak Park

Voyage en famille, Voyage avec des animaux de compagnie
It was average. It was nice to have option to park across the street instead of paying $45. Old hotel but beautiful area on the Marina. The hotel restaurant was fun and the food was good. They put a small bottle of water on the desk and charged us $5 while all the hotels gives you water for free.
Séjour de 1 nuit en mai 2024
Réponse de HotelMgmt le 16 mai 2024
Thank you for allowing us to welcome you to the DoubleTree by Hilton Hotel Berkeley Marina, Elah! It's terrific to hear that our excellent on-site dining and spectacular setting pleased you. Your feedback is valuable, and we hope your plans bring you back soon!

10/10 Excellent

Tesala

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Loved it.
Séjour de 1 nuit en février 2024
Réponse de HotelMgmt le 16 mai 2024
We loved having you, Tesala! Thank you for giving us your top score. It would be our pleasure to welcome you back soon to the DoubleTree by Hilton Hotel Berkeley Marina!

10/10 Excellent

Francisco, Ahwahnee

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice facility.
Séjour de 1 nuit en mai 2024
Réponse de HotelMgmt le 16 mai 2024
Your perfect rating made our day. Francisco! Thank you for choosing the DoubleTree by Hilton Hotel Berkeley Marina. We hope to welcome you back soon!

10/10 Excellent

Brandi

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful property, comfortable stay, convenient location for visiting Berkeley and SF. Property is very large, printed maps would be nice. Lots of fun for the kids in the pool and courtyard games.
Séjour de 2 nuits en avril 2024
Réponse de HotelMgmt le 16 mai 2024
We love hearing from happy guests, Brandi, and your top score means the world to us! Thank you for sharing your wonderful comments and helpful suggestion about the maps. It's a delight to see families making lasting memories with us at the DoubleTree by Hilton Hotel Berkeley Marina, and we hope to welcome you back soon!

10/10 Excellent

Elsie, Temecula

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The staff in front desk are very friendly and helpful.
Séjour de 2 nuits en mai 2024
Réponse de Hotelmgmt le 14 mai 2024
Elsie, our reception team will be elated by your praise! Thank you for staying with us at the DoubleTree by Hilton Hotel Berkeley Marina. We hope your adventures bring you back soon!

10/10 Excellent

Donna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lovely property on the bay!
Séjour de 2 nuits en mai 2024
Réponse de HotelMgmt le 13 mai 2024
Thank you for your kind remarks, Donna! It was a pleasure welcoming you to the DoubleTree by Hilton Hotel Berkeley Marina. Please return soon!

8/10 Bien

Ira

Voyage d’affaires
Les points forts : Équipements
Property needs some upgrades to rooms and facilities. Dining in site is good feature:
Séjour de 1 nuit en mai 2024
Réponse de HotelMgmt le 13 mai 2024
Thank you for allowing us to welcome you to the DoubleTree by Hilton Hotel Berkeley Marina, Ira! We appreciate your high score and helpful feedback. Please make plans to relax with us again soon!

10/10 Excellent

Tara, West Jordan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Loved being right on the marina
Séjour de 1 nuit en avril 2024
Réponse de HotelMgmt le 13 mai 2024
Our incredible setting along the water is always a favorite feature, Tara! We're so glad you chose the DoubleTree by Hilton Hotel Berkeley Marina for your recent stay. Please think of us when planning future getaways!

10/10 Excellent

J Michael Kirchberg

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Breakfast, as surprising as it may seem, was excellent, made more so by the best server!
Séjour de 1 nuit en mai 2024
Réponse de HotelMgmt le 13 mai 2024
We love knowing that your day started out well with our delicious food and caring team! Thank you for sharing your perfect rating. We hope your plans bring you back soon to the DoubleTree by Hilton Hotel Berkeley Marina!

10/10 Excellent

james

Séjour de 2 nuits en avril 2024
Réponse de Hotelmgmt le 11 mai 2024
Thank you for taking a moment to leave us this five-star rating, James. We are thrilled to have provided you with such a flawless stay and eagerly await your return through our doors!

4/10 Médiocre

sharon

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
We were put in a room with mold on the ceiling and cobwebs on the railings. We were moved to another room. How can the employees not see Mold on the walls? We enjoyed the view and the valet was womderful
Séjour de 1 nuit en mai 2024
Réponse de HotelMgmt le 10 mai 2024
It's deeply disappointing that your accommodations were not reflective of our high standards, Sharon, and we apologize for the inconvenience. Our housekeeping manager will use your comments to see where retraining is needed. It's wonderful to know that our attentive team and lovely setting pleased you, and we'd love the chance to welcome you back soon so we can work to earn another star or two.

8/10 Bien

Vincenzo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Hotelmgmt le 11 mai 2024
It was a pleasure to serve as your home-away-from-home, Vincenzo, and we thank you for your high marks. We would be delighted to welcome you back just as soon as you can!

2/10 Horrible

Eshe

Voyage en famille
Les points forts : Personnel et service et équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
I like the indoor pool. Though it was not heated as advertised, my child still enjoyed herself. The hotel is not clean. There was mold in the white sheer curtains. We requested to move rooms. 2nd room didnt have sheer curtains at all. I'm assuming because there was mold them too. So, I'm convinced there was mold in other places we couldnt see. Will never go here nor recommend this hotel
Séjour de 2 nuits en mai 2024
Réponse de HotelMgmt le 10 mai 2024
Your feedback is disheartening, Eshe, as it's always our goal to provide a memorable stay for each guest we welcome. From what you described, we missed the mark, and for that, we sincerely apologize. Our team will be reviewing your feedback to see where extra attention is needed. Thank you for sharing your input.

10/10 Excellent

Karly

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de HotelMgmt le 10 mai 2024
Your five-star rating means everything to us, thank you! We look forward to welcoming you back.

8/10 Bien

Ashton

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de HotelMgmt le 10 mai 2024
Thank you for your 4-star rating! We're thrilled you enjoyed your stay and are curious about how we can make it a 5-star experience next time. Looking forward to welcoming you back!

10/10 Excellent

DeeDee

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
loved being in marina area
Séjour de 5 nuits en mai 2024
Réponse de HotelMgmt le 8 mai 2024
We're so glad that our lovely waterfront setting pleased you, DeeDee! Thank you for sharing your top score for the DoubleTree by Hilton Hotel Berkeley Marina. We hope your plans bring you back soon!

2/10 Horrible

Rob

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall, it was a pretty miserable stay. - On check-in, we were told our reservation was for only one room, although we had booked two. - When the mistake was finally figured out, we were told that the hotel did not have adjoining rooms, despite it being listed in the room description. Not that one just wasn't available, the hotel didn't have adjoining rooms at all. - We were told someone would call us in the room when the second room became available, that call never came. - While waiting, we tried to order a snack from room service menu, only to be told there was no room service AS I'M LOOKING at their room service menu. - Went back and stood in line for 20 minutes only to be told we'd been checked already to the second room - they'd apparently just forgottent to tell us. - That room ended up being next to the elevators which were running constantly. It was really horrible. I had to laugh though because this room did have an adjoining door to someone else's room. - Called the front desk several times, hoping to switch rooms since the website still showed availability that night. Nobody ever answered the phone. - Texted the "Assistance" line advertised in the room. Nobody answered. - After another 20 minutes in line at the lobby, was given a new room, only two buildings away from our first one. This room smelled like they had just removed a corpse, but it was quiet, so I gave up. There were so many more issues, but I've reached the limit for this form.
Séjour de 1 nuit en avril 2024
Réponse de HotelMgmt le 7 mai 2024
Your feedback is disheartening, Rob, as it's always our goal to provide a memorable stay for each guest we welcome. From what you described, we missed the mark, and for that, we sincerely apologize. We will be reviewing your comments about the room assignments and available amenities to see where retraining and changes may be needed. Please consider allowing us a second chance to make a better impression.

10/10 Excellent

latricia, elk grove

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenient to everything.
Séjour de 2 nuits en mai 2024
Réponse de HotelMgmt le 6 mai 2024
How wonderful to know that our terrific location proved helpful during your stay, Latricia! Thank you for honoring us with your top score. We'd love the chance to welcome you back soon to the DoubleTree by Hilton Hotel Berkeley Marina!

8/10 Bien

Leo

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Liked the rate and location
Séjour de 1 nuit en mai 2024
Réponse de HotelMgmt le 6 mai 2024
We love knowing that you enjoyed your stay with us, Leo! Thanks so much for the high score. Hopefully, your plans will bring you back soon to the DoubleTree by Hilton Hotel Berkeley Marina!

8/10 Bien

Deanne, San Marcos

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de Hotelmgmt le 7 mai 2024
Deanne, thank you for taking a moment to share your positive score! We hope you plan to join us on your next visit to the area, so we have a chance to further impress.

2/10 Horrible

Yubiris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Hotelmgmt le 7 mai 2024
Yubiris, seeing your rating is disappointing as we always strive to provide our guests with a first-rate stay. We hope to have the opportunity to change your impression of us on a future visit.

8/10 Bien

Laura

Voyage en famille
Location is the best. Staff very friendly and professional
Séjour de 3 nuits en mai 2024
Réponse de HotelMgmt le 6 mai 2024
Laura, it was our pleasure welcoming you to the DoubleTree by Hilton Hotel Berkeley Marina! Thank you for commenting on our breathtaking setting and excellent service. We hope you'll make plans to relax with us again soon!

10/10 Excellent

Yaodong

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful surrounding.
Séjour de 3 nuits en avril 2024
Réponse de HotelMgmt le 6 mai 2024
Our stunning waterfront setting is always a favorite feature, and we're so glad you enjoyed your stay, Yaodong! Thank you for your perfect score. We hope to serve you again soon at the DoubleTree by Hilton Hotel Berkeley Marina!

10/10 Excellent

Olivia, San Diego,

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It’s closer to UC Berkeley. Staff are friendly and accommodating. Scenic is so relaxing. Rooms are clean, the bed, pillows and bed sheets are clean and smell fresh. Bathroom size are good and clean. You get free yummy warm cookie when you checked in. Overall experience, excellent! Thank you for making our stay a great experience.
Séjour de 1 nuit en mai 2024
Réponse de HotelMgmt le 6 mai 2024
Thank you, Olivia, for taking a moment to share your wonderful comments! Our team will be elated to know that you appreciated our caring service and dedication to cleanliness. We hope you'll make plans to visit us again soon. We'll keep the cookies warm for you!

6/10 Satisfaisant

JULIE

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Hotelmgmt le 7 mai 2024
Julie, we strive to offer all of our guests a top-notch experience and your rating does not reflect a typical stay with us. It is our hope you will visit us again so that we can win you over completely.

6/10 Satisfaisant

Fernanda

Séjour de 3 nuits en mai 2024
Réponse de Hotelmgmt le 7 mai 2024
We appreciate you taking the time to rate your stay, however, we would love the opportunity to better your experience in the future and attempt to receive a perfect score!

10/10 Excellent

Nahyeon

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cherry is the most amazing staff I ever met! She always cares about guests and is really kind. I’m so happy to meet her.
Séjour de 1 nuit en mai 2024
Réponse de HotelMgmt le 6 mai 2024
Our team at the DoubleTree by Hilton Hotel Berkeley Marina is dedicated to caring for our guests, Nahyeon! Cherry will be elated by your praise and top score. Please visit us again soon!

8/10 Bien

James

Les points forts : Propreté et personnel et service
Séjour de 3 nuits en avril 2024

10/10 Excellent

Linda, San Luis Obispo

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was nice to be on the bay and see the marina and walk in the giant park next to the hotel. The beds were extremely comfortable and we much enjoyed the sauna.
Séjour de 2 nuits en avril 2024
Réponse de HotelMgmt le 6 mai 2024
We love seeing our guests relax and appreciate our unparalleled setting along the water, Linda! Thank you for choosing the DoubleTree by Hilton Hotel Berkeley Marina for your recent visit. Hopefully, your travels will bring you back soon!

4/10 Médiocre

elizabeth

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

Elizabeth

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wish my room had a better view
Séjour de 1 nuit en avril 2024
Réponse de HotelMgmt le 6 mai 2024
Your perfect score means the world to us, Elizabeth! Please know that our rooms all offer unique views and features, and when you return, we hope you'll be fully satisfied with the accommodations. We hope you'll visit us again soon at the DoubleTree by Hilton Hotel Berkeley Marina!

8/10 Bien

Kalpana

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Good
Séjour de 3 nuits en avril 2024
Réponse de HotelMgmt le 3 mai 2024
We're so glad you enjoyed your stay with us, Kalpana! Thank you for your high rating. Please make plans to visit us again soon at the DoubleTree by Hilton Hotel Berkeley Marina!

8/10 Bien

Illia

Les points forts : Personnel et service
Séjour de 2 nuits en avril 2024
Réponse de HotelMgmt le 3 mai 2024
Thank you for visiting! We are grateful for your star-rating, please come back soon.

6/10 Satisfaisant

Nambatai

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Beautiful location. The rooms are a bit dated for the pricing. Room smelled like mildew and the whole hotel smelled like weed. The restaurant was wonderful.
Séjour de 4 nuits en avril 2024
Réponse de HotelMgmt le 3 mai 2024
While we're happy that you enjoyed our excellent dining and lovely setting by the water, Nambatai, it's disappointing that we were unable to surpass your expectations. We understand how important a fresh, welcoming property is and our housekeeping manager will use your comments to ensure the rooms are prepared to reflect our high standards. Please return soon to the DoubleTree by Hilton Hotel Berkeley Marina so we can work to earn another star or two!

10/10 Excellent

Celia

Voyage en couple
Lovely landscape.
Séjour de 4 nuits en avril 2024
Réponse de HotelMgmt le 1 mai 2024
Celia, we're delighted that our beautiful location impressed you! Thank you for scoring us so highly. It would be our pleasure to welcome you back soon to the DoubleTree by Hilton Hotel Berkeley Marina!

10/10 Excellent

Mary, LODI

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful views, great breakfast, and clean rooms.
Séjour de 1 nuit en avril 2024
Réponse de HotelMgmt le 7 mai 2024
Earning your perfect score made our day, Mary! Thank you for commenting on our stunning setting, delicious dining, and spotless accommodations. We hope your adventures bring you back soon to the DoubleTree by Hilton Hotel Berkeley Marina!