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Avis sur Grand Hotel

4 out of 5
Grand Hotel
Grand Hotel Rd, Nuwara Eliya

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 95 avis sur 160." "
Note des voyageurs de 8 (Bien), d’après 46 avis sur 160." "
Note des voyageurs de 6 (Satisfaisant), d’après 9 avis sur 160." "
Note des voyageurs de 4 (Médiocre), d’après 5 avis sur 160." "
Note des voyageurs de 2 (Horrible), d’après 5 avis sur 160." "

9,2/10

Propreté

9,0/10

Personnel et service

9,0/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

8/10 Bien

alain

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2019
Réponse de FOM le 23 avr. 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

LAURENT, HONFLEUR

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pour ceux qui apprécient le charme anglais ancien
Chambre 262 au premier étage avec vue sur l'arrière calme de l'hôtel. Très bel établissement ancien de style anglais. Les chambres manquent cruellement de modernisme (TV ancienne style cube et surtout pas de wifi dans les chambres mais uniquement à proximité de la réception) Personnel très poli et accueillant. Séjourner dans cet hôtel, c'est plonger dans l'univers luxueux de l'hôtellerie anglaise des années 1900.

10/10 Excellent

luc

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

philippa

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent classic, historical hotel
Lovely classic old hotel. Perfect position to walk into town but also a bit on the quieter side too. Nice walks around quiet neighboring houses too. It’s a beautiful historic building with exceptional gardens. The rooms are spacious and older in style, so some people might not like the older quirks, but we loved it and would definitely recommend it. The staff were all very friendly and the food in the buffet breakfast was excellent plus the Indian restaurant on the entrance side of the property was great too. Loved our stay there.
Séjour de 2 nuits en février 2024

10/10 Excellent

Kevin

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024

10/10 Excellent

Stephen

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It's a trip back into an imperial past, that is now open to many. High ceilings, a mix of wood floor and thick carpets, and staff in a range of uniforms. The level of English is good (sadly, my poor French wasn't up to the task of testing the staffs'). There is a good selection of eateries ranging from 'stuff yourself silly' to light bites. I highly recommend the Thai restaurant downstairs. I would avoid the coffee shop, where I was unsuccessful in attempting to buy over-priced cakes to take out - after the guy "serving" me walked off twice, to deal with other people, I decided that two can play the walking away game. So, overall good, if uneven.
Séjour de 3 nuits en décembre 2023
Réponse de Grand Hotel Nuwara Eliya le 30 janv. 2024
We're thrilled to hear that you had a fantastic experience at the Grand Hotel! Our team takes great pride in providing exceptional service, and it's always rewarding to know that our efforts made your stay memorable. Your feedback related to the Grand Cafe is well noted and have communicated to the relevant departments. We appreciate your kind words and look forward to hosting you again in the future!

10/10 Excellent

Mustafiz

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Kristian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A lovely comfortable stay
A really lovely stay in a comfortable, clean hotel. The swimming pool is amazing and the gym is good too. Our room was very comfy and we had a good night sleep. The evening buffet and breakfast were also really nice.
Séjour de 1 nuit en décembre 2023
Réponse de Grand Hotel le 9 déc. 2023
Thank you very much for taking the time to post this review.We appreciate your valuable feedback and look forward to having the pleasure of welcoming you back in the near future.

8/10 Bien

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
High tea only okay.
Beautiful old hotel….Indian restaurant was the best.. High tea service not great…people walking through restaurant always and service was inattentive.
Séjour de 2 nuits en novembre 2023
Réponse de Grand Hotel Nuwara Eliya le 24 nov. 2023
Thank you for your valued review and we sincerely apologize for not meeting your expectations of the high tea service. In order to improve on our online communication, we would love to hear more specific details and thus kindly request you to reach out to our Operations Manager at om@grandhotel.lk.

10/10 Excellent

David

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Quite simply superb. The staff were extremely attentive and polite
Séjour de 2 nuits en septembre 2023

8/10 Bien

Tobias

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
War ein sehr schönes Hotel . Hotelzimmer war ein bisschen veraltet . Service war sehr gut
Séjour de 2 nuits en septembre 2023

8/10 Bien

petranella

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful heritage building. Very good service. Large simply decorated rooms but not terribly soundproof.
Séjour de 1 nuit en juillet 2023

10/10 Excellent

Doug

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This was a luxurious property with fantastic amenities and excellent food selections.
Séjour de 2 nuits en juillet 2023

8/10 Bien

Pushpavaly

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en mai 2023
Réponse de GM le 19 juin 2023
Dear Guest,Thank you so much for your feedback! We're delighted to hear that you had a super stay and enjoyed the fantastic service, food, and everything else at our hotel.We are thrilled to have made your experience memorable. We look forward to welcoming you back soon. Your appreciation means a lot to us. Thank you again for considering us the best hotel in Sri Lanka.Kind regards,Suresh AbbasGeneral ManagerThe Grand Hotel Nuwara Eliya

10/10 Excellent

Rafi

Séjour de 1 nuit en avril 2023
Réponse de GM le 19 juin 2023
Dear Guest,Thank you so much for your feedback! We're delighted to hear that you had a super stay and enjoyed the fantastic service, food, and everything else at our hotel.We are thrilled to have made your experience memorable. We look forward to welcoming you back soon. Your appreciation means a lot to us. Thank you again for considering us the best hotel in Sri Lanka.Kind regards,Suresh AbbasGeneral ManagerThe Grand Hotel Nuwara Eliya

10/10 Excellent

Sherine

Séjour de 1 nuit en mars 2023
Réponse de GM le 19 juin 2023
Dear Guest,Thank you so much for your feedback! We're delighted to hear that you had a super stay and enjoyed the fantastic service, food, and everything else at our hotel.We are thrilled to have made your experience memorable. We look forward to welcoming you back soon. Your appreciation means a lot to us. Thank you again for considering us the best hotel in Sri Lanka.Kind regards,Suresh AbbasGeneral ManagerThe Grand Hotel Nuwara Eliya

10/10 Excellent

Celestina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing - last visited in 1974 and 1978! Loved the gardens and the maintenance of the hotel and surroundings. Service was super - friendly staff - will definitely visit again.
Séjour de 2 nuits en janvier 2023
Réponse de GM le 19 juin 2023
Dear Guest,Thank you so much for your kind words and feedback! We're delighted to hear that you had a super stay and enjoyed the fantastic service, food, and everything else at our hotel.We are thrilled to have made your experience memorable. We look forward to welcoming you back soon. Your appreciation means a lot to us. Thank you again for considering us the best hotel in Sri Lanka.Kind regards,Suresh AbbasGeneral ManagerThe Grand Hotel Nuwara Eliya

10/10 Excellent

Ismar

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2023
Réponse de GM le 19 juin 2023
Dear Guest,Thank you so much for your feedback! We're delighted to hear that you had a super stay and enjoyed the fantastic service, food, and everything else at our hotel.We are thrilled to have made your experience memorable. We look forward to welcoming you back soon. Your appreciation means a lot to us. Thank you again for considering us the best hotel in Sri Lanka.Kind regards,Suresh AbbasGeneral ManagerThe Grand Hotel Nuwara Eliya

2/10 Horrible

Kamani, London

Voyage en couple
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
We weren't please with the way we been treated by the staff and the conditions of the rooms given because first room we were given (Room 258) had a blocked toilet and we were given that room by the staff member knowingly that room had issues by the reception staff member because he told me that when I went for the checkout next day morning! In the middle of the night they moved us to Room 353 and it had NO COLD water therefore my husband had several burnt spots on his back which wasn't at all good. They weren't even apologized for what happened!!! After we left we we received email from Chinthana Bandara, Hotel Operations Manager, The Grand Hotel with incorrect information therefore I wrote to him BUT had no response from him yet... Not recommend this hotel unless they repair the hotel rooms up to the required standards
Séjour de 1 nuit en septembre 2022

10/10 Excellent

Priyanthi

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2020
Réponse de GM le 19 juin 2023
Dear Guest,Thank you so much for your feedback! We're delighted to hear that you had a super stay and enjoyed the fantastic service, food, and everything else at our hotel.We are thrilled to have made your experience memorable. We look forward to welcoming you back soon. Your appreciation means a lot to us. Thank you again for considering us the best hotel in Sri Lanka.Kind regards,Suresh AbbasGeneral ManagerThe Grand Hotel Nuwara Eliya

10/10 Excellent

Rudolf

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Superhotel, tolle Ambiance, hervorragender Service, gute Küche
Séjour de 2 nuits en mars 2020
Réponse de GM le 19 juin 2023
Dear Guest,Thank you so much for your feedback! We're delighted to hear that you had a super stay and enjoyed the fantastic service, food, and everything else at our hotel.We are thrilled to have made your experience memorable. We look forward to welcoming you back soon. Your appreciation means a lot to us. Thank you again for considering us the best hotel in Sri Lanka.Kind regards,Suresh AbbasGeneral ManagerThe Grand Hotel Nuwara Eliya

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing hotel with vast array of amenities including 5 restaurants. Breakfast and the buffet were brilliant. Service to match, nothing was too much trouble. Would definitely return.
Séjour de 2 nuits en février 2020
Réponse de GM le 19 juin 2023
Dear Guest,Thank you so much for your kind words and feedback! We're delighted to hear that you had a super stay and enjoyed the fantastic service, food, and everything else at our hotel.We are thrilled to have made your experience memorable. We look forward to welcoming you back soon. Your appreciation means a lot to us. Thank you again for considering us the best hotel in Sri Lanka.Kind regards,Suresh AbbasGeneral ManagerThe Grand Hotel Nuwara Eliya

10/10 Excellent

Timothy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2020
Réponse de FOm le 24 févr. 2020
Dear Guest, Thank you for rating us and we look forward to seeing you another time, The Management

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The only thing wrong with this hotel is its dark and gloomy interior with heavy dated furniture. This is meant to reflect its old colonial history - and it does - to my mind it’s overdone. An exception is the glorious light and beautiful indoor swimming pool. The staff are lovely and the food good, especially in the Thai Grand restaurant where it is outstanding. However, the ritual high tea which is famous is rather disappointing.
Séjour de 2 nuits en février 2020
Réponse de FOM le 24 févr. 2020
Dear Guest, Thank you for taking the time to review us followed by yous stay at Grand Hotel, We will look into your comment regarding the hotel interior, otherwise pleased to know that you have enjoyed the stay. We look forward to serving you another time, The Management

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wir waren diese Jahr 4 Nächte im Grand Hotel weil wir es richtig genießen wollte und das haben wir. Wir wurden sehr freundlich empfangen. Das Zimmer war groß und sehr sauber. Alle waren sehr freundlich und immer hilfsbereit. Der Garten ist wunderschön und läd zum verweilen in der Sonne ein, ein Getränk, Füße hoch und einfach genießen, perfekt. Das Frühstück war sehr gut und frisch zubereitet. Abends waren wir vor oder nach dem Essen in der Bar bei Kaminfeuer und einem Getränk, super. Das Essen im Restaurant Magnolie war sehr gut. Tolles Hotel, very british", alt und stilvoll, uns hat es sehr gefallen. 👍
Séjour de 4 nuits en janvier 2020
Réponse de FOM le 9 févr. 2020
Dear Guest, We greatly appreciate your taking the time to provide us with such detailed feedback about your stay. I am sorry to hear that you found our hospitality to be below your standards. All your comments have been carefully directed to the personnel concerned. Despite this, we hope to be able to welcome you back on a return visit to Nuwara Eliya. Yours Sincerely Refhan Razeen, General Manager Grand Hotel Nuwara Eliya

10/10 Excellent

Nicklas Møller

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2020
Réponse de FOM le 9 févr. 2020
Dear Guest, We greatly appreciate your taking the time to provide us with such detailed feedback about your stay. I am sorry to hear that you found our hospitality to be below your standards. All your comments have been carefully directed to the personnel concerned. Despite this, we hope to be able to welcome you back on a return visit to Nuwara Eliya. Yours Sincerely Refhan Razeen, General Manager Grand Hotel Nuwara Eliya

10/10 Excellent

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2020
Réponse de FOM le 9 févr. 2020
Dear Guest, We greatly appreciate your taking the time to provide us with such detailed feedback about your stay. I am sorry to hear that you found our hospitality to be below your standards. All your comments have been carefully directed to the personnel concerned. Despite this, we hope to be able to welcome you back on a return visit to Nuwara Eliya. Yours Sincerely Refhan Razeen, General Manager Grand Hotel Nuwara Eliya

10/10 Excellent

Somchai

Séjour de 4 nuits en janvier 2020
Réponse de GM le 19 juin 2023
Dear Guest,Thank you so much for your feedback! We're delighted to hear that you had a super stay and enjoyed the fantastic service, food, and everything else at our hotel.We are thrilled to have made your experience memorable. We look forward to welcoming you back soon. Your appreciation means a lot to us. Thank you again for considering us the best hotel in Sri Lanka.Kind regards,Suresh AbbasGeneral ManagerThe Grand Hotel Nuwara Eliya

10/10 Excellent

Albin

Les points forts : Propreté, personnel et service, confort de la chambre
Engelsk landsbygdslyx
väldigt trevligt Hotel med super bra service! Vi stannade hela dagen på hotellet och tog det lugnt
Utsikt från vårt rum
Séjour de 2 nuits en janvier 2020
Réponse de FOM le 25 janv. 2020
Dear Guest Thank you very much for the lovely review. We are indeed very glad that you liked and enjoyed our hospitality and the stay was pleasant. We would love to welcome you back. Best wishes!

10/10 Excellent

JAYANT

Voyage en famille
Les points forts : Propreté et personnel et service
The Grand review
Apart from the rooms this hotel has excellent facilities, great staff & beautiful gardens
Séjour de 2 nuits en janvier 2020
Réponse de FOM le 25 janv. 2020
Dear Guest Thank you very much for the lovely review. We are indeed very glad that you liked and enjoyed our hospitality and the stay was pleasant. We would love to welcome you back. Best wishes!

10/10 Excellent

Vinney

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Highly recommended
Fantastic service ane setting. Lots to offer and enjoy.
Séjour de 2 nuits en janvier 2020
Réponse de FOM le 25 janv. 2020
Dear Guest Thank you very much for the lovely review. We are indeed very glad that you liked and enjoyed our hospitality and the stay was pleasant. We would love to welcome you back. Best wishes!

10/10 Excellent

Elin

Les points forts : Propreté, personnel et service, confort de la chambre
Tanken är god men de når inte i mål
Vi upplevde incheckningen som välmenad men det blev lite rörigt. Personalen hade ingen koll på vilka som fått te och kaka och inte, det stod väldigt många urdruckna koppar på bordet vi blev tillvisade och det tog lång tid innan det blev undanplockat så vi satt där bland massa disk. Sängen var väldigt skön, och det var skönt med varmvatten i dusch och handfat men i duschen var det väldigt svårt att få in en vettig temperatur. Antingen skållhett eller kallt. Inredningen i badrummet kändes uppsatt av en amatör med sneda hyllor och kletig latexfog runt hela handfatet. Frukosten var väldigt god och stort utbud, men helt ologiskt placerad och utspridd vilket gjorde att saker kallnade medan man letade tillbehör (tex ägg i ett rum och korv/bacon/vita bönor som man vill ha till ägg var i ett annat rum, rostbröd stod i ena änden av rummet och pålägg på ett helt annat). Detta gjorde att man fick leta frukost väldigt länge så jag och min partner hann inte äta frukosten tillsammans för någon av oss var alltid iväg och letade). Vid high tea spelades live julmusik med en kör. Även detta välmenat men alldeles för hög ljudnivå. Inte en mysig testund. Vid utcheckning hade de lagt till en barnota som inte var våran och som vi inte hade signerat. Vidare tog de betalt för rummet en gång till trots att vi hade betalat detta i förskott. Vi upptäckte detta själva och de fick göra en retur. Överlag bra för att vara lankesisk standard
Séjour de 1 nuit en décembre 2019
Réponse de FOM le 25 janv. 2020
Dear Guest Thank you very much for the lovely review. We are indeed very glad that you liked and enjoyed our hospitality and the stay was pleasant. We would love to welcome you back. Best wishes!

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté et équipements
It’s a beautiful old world hotel with character. The rooms are dated and the insulation between rooms is poor , you here sound and bathroom water sounds from the room next door and above. Service in the restaurants can be more attentive.
Séjour de 2 nuits en décembre 2019
Réponse de FOM le 25 janv. 2020
Dear Guest Thank you very much for the lovely review. We are saddened to hear that your stay was not satisfied, We will definitely look into it and we would love to welcome you back. Best wishes!

10/10 Excellent

Sverre Anker

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2019
Réponse de FOM le 25 janv. 2020
Dear Guest Thank you very much for the lovely review. We are indeed very glad that you liked and enjoyed our hospitality and the stay was pleasant. We would love to welcome you back. Best wishes!

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fantastic hotel, well maintained, extremely clean, very friendly and polite staff.
Séjour de 1 nuit en novembre 2019
Réponse de FOM le 25 janv. 2020
Dear Guest Thank you very much for the lovely review. We are indeed very glad that you liked and enjoyed our hospitality and the stay was pleasant. We would love to welcome you back. Best wishes!

10/10 Excellent

M L

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful Time
Very good and friendly service .Everything from our check in greeting to checking out ran very smoothly. I am glad to see that they are now spending some money updating eg the pool and spa area.The rooms ,although comfortable,do need updating.
Séjour de 2 nuits en novembre 2019
Réponse de FOM le 25 janv. 2020
Dear Guest Thank you very much for the lovely review. We are indeed very glad that you liked and enjoyed our hospitality and the stay was pleasant. We would love to welcome you back. Best wishes!

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en octobre 2019
Réponse de FOM le 25 janv. 2020
Dear Guest Thank you very much for the lovely review. We are indeed very glad that you liked and enjoyed our hospitality and the stay was pleasant. We would love to welcome you back. Best wishes!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
大事にされているホテル
施設、お庭、全てに手入れが行き届いている素晴らしいホテルでした。ホテルの周りにはどこでもお花が咲いていて、気分良く散歩できました。日本人客は私一人のようでしたが国旗を立ててくれてて嬉しかったです。そこまで宿泊料金も高くないのでスリランカに行った時にはまた泊まりたいです。
Séjour de 2 nuits en septembre 2019
Réponse de FOM le 25 janv. 2020
Dear Guest Thank you very much for the lovely review. We are indeed very glad that you liked and enjoyed our hospitality and the stay was pleasant. We would love to welcome you back. Best wishes!

2/10 Horrible

Voyageur vérifié

Séjour de 1 nuit en septembre 2019
Réponse de FOM le 25 janv. 2020
Dear Guest Thank you very much for the lovely review. We are saddened to hear that your stay was not satisfied, We will definitely look into it and we would love to welcome you back. Best wishes!

8/10 Bien

Glenn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en septembre 2019
Réponse de FOM le 25 janv. 2020
Dear Guest Thank you very much for the lovely review. We are indeed very glad that you liked and enjoyed our hospitality and the stay was pleasant. We would love to welcome you back. Best wishes!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A beautiful old colonial style hotel set in stunning grounds.
Séjour de 2 nuits en septembre 2019
Réponse de FOM le 25 janv. 2020
Dear Guest Thank you very much for the lovely review. We are indeed very glad that you liked and enjoyed our hospitality and the stay was pleasant. We would love to welcome you back. Best wishes!

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
If you want the full colonial experience, this is the place. It is better than Singapore's Raffles as Raffles has been clinically updated while keeping the false facade of period features. The Grand Hotel has the full works, from staff, room, facilities and a large selection of scrumptious food. Our stay here was thoroughly enjoyable. Every aspect was faultless.
Séjour de 2 nuits en août 2019
Réponse de FOM le 5 sept. 2019
Dear Guest, I would like to take this opportunity to thank for taking the time to share your experience on Expedia. We are glad to hear that the experience at the Grand Hotel met your expectations and you had a pleasant and comfortable stay with us. Rest assured that your kind compliments will be shared to the entire team. Meantime, appreciate if you could share your e-mail address since our GM would like to send you a personal note. We look forward to welcoming you back to the Grand Hotel, once again. With best wishes, Front Office Manager

2/10 Horrible

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Well organized and very friendly staff in a beautiful property
Séjour de 2 nuits en juin 2019
Réponse de FOM le 22 juin 2019
Dear Guest, Thank you for the review, I would like to know you have written a positive comment about the hotel, but you have rated us as one star out of five. Is there any particular reason? Please advise, we would like to know the reason. Appreciate your response. Best wishes!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2019
Réponse de FOM le 22 juin 2019
Dear Guest, Thank you for the positive review of our hotel. We try hard each day to earn great comments like yours, and we will continue to do so. We hope to see you again soon, and want you to know that we appreciate and value your business! Best wishes,

10/10 Excellent

Voyageur vérifié

Séjour de 1 nuit en mai 2019
Réponse de FOM le 22 juin 2019
Dear Guest, Thank you for the positive review of our hotel. We try hard each day to earn great comments like yours, and we will continue to do so. We hope to see you again soon, and want you to know that we appreciate and value your business! Best wishes,

6/10 Satisfaisant

sandk, Sydney

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Friendly and professional staff and excellent service. Old and smelly carpets, Uncomfortable bed.
Séjour de 3 nuits en mai 2019
Réponse de FOM le 22 juin 2019
Dear Guest, Thank you for the positive review of our hotel. We try hard each day to earn great comments like yours, and we will continue to do so. We hope to see you again soon, and want you to know that we appreciate and value your business! Best wishes,

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
nice location in Nuwara Eliya and lovely old hotel building. Gym has air con and good equipment, also pool and spa. lovely fruit and chocolates on arrival, indian restaurant great and afternoon tea an experience. I was slightly surprise not to have shower gel refilled when i had used a lot having 3 showers on my first day.
Séjour de 2 nuits en avril 2019
Réponse de FOM le 22 juin 2019
Dear Guest, Thank you for the positive review of our hotel. We try hard each day to earn great comments like yours, and we will continue to do so. We hope to see you again soon, and want you to know that we appreciate and value your business! Best wishes,

10/10 Excellent

Kenneth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fabulous hotel with great food and a lovely indoor swimming pool area which we chilled out in while reading and swimming. Really enjoyed our stay and would happily return
Séjour de 2 nuits en avril 2019
Réponse de FOM le 4 mai 2019
Dear Guest, We appreciate the time you have spend to share your experience in our hotel and delighted that our team and hotel were able to provide you an excellent time. We continually provide the very best in hotel accommodations, food and excellent service. Thank you for your loyalty to our property, and We look forward to being of service to you once again. Best wishes,

2/10 Horrible

Voyageur vérifié

Séjour de 2 nuits en avril 2019
Réponse de FOM le 4 mai 2019
Dear Guest, Thank you for your recent review of our hotel. We truly appreciate your comments. We continually try to provide the very best in hotel accommodations, food and excellent service. We use our guests’ reviews as reference to help us identify aspects that we need to improve to serve our guests better. You have noted some deficiencies about your stay, whilst we regret and apologized for the inconvenience caused and I will make sure that these items are looked after. We hope that this will not deter you from coming back to our hotel and we look forward to the opportunity of welcoming you once again in the very near future. Best wishes,

4/10 Médiocre

Joan

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
It was supposed to be the highlight of our 2-week trip around Sri Lanka, 2 nights at The Grand Hotel. It certainly wasn't. Rude, indifferent staff, poor service and so-so rooms. Yes, the grounds are beautiful and the restaurants are best in class, but there is nothing warm, welcoming or special about this place. A miscommunication with Expedia meant that my booking wasn't received by the hotel but instead of trying to resolve the issue, the front desk told me to "solve my own problem". When I brought this up to the manager, he didn't apologise but said it happened so often that the staff couldn't handle it. There was no apology and no attempt to make amends for the lapse in customer service. The attitude here is "take it or leave it", and my advice is to avoid this hotel like the plague.
Séjour de 2 nuits en avril 2019
Réponse de FOM le 4 mai 2019
Dear Guest, Thank you for your recent review of our hotel. We truly appreciate your comments. We continually try to provide the very best in hotel accommodations, food and excellent service. We use our guests’ reviews as reference to help us identify aspects that we need to improve to serve our guests better. You have noted some deficiencies about your stay, whilst we regret and apologized for the inconvenience caused and I will make sure that these items are looked after. We hope that this will not deter you from coming back to our hotel and we look forward to the opportunity of welcoming you once again in the very near future. Best wishes,