Avis sur Holiday Inn Resort Bali Nusa Dua, an IHG Hotel
Holiday Inn Resort Bali Nusa Dua, an IHG Hotel
Jl Pratama, No 86, Tanjung Benoa, Kuta Selatan, Badung, Nusa Dua, Bali
Avis
9,2
Merveilleux
9,6/10
Propreté
9,4/10
Personnel et service
9,2/10
Équipements
9,4/10
Infrastructures et conditions de l’hébergement
9,2/10
Écoresponsabilité
Avis
Voyage en famille
28 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en août 2023
Réponse de Holiday Inn Resort Bali Nusa Dua Family le 29 août 2023
Dear Mohamed,Thank you for giving us a perfect score. We look forward to welcoming you back to our hotel soon.Best regards,
10/10 Excellent
Elodie
10 févr. 2023
Elodie
Séjour de 1 nuit en février 2023
Réponse de Alfakilo Azis -,Digital Marketing Manager le 13 févr. 2023
Dear Elodie,Thank you for your review and for choosing our hotel. We are looking forward to having you again as a guest in our hotel. regards,
6/10 Satisfaisant
Kevin
30 juin 2022
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Bien mais des bemols
Kevin
Séjour de 2 nuits en juin 2022
Réponse de Carol le 11 juil. 2022
Dear Kevin,
Thank you for taking time to write your review.
We are very sorry to read that your experience at our resort was not as expected. Your concern has been delivered to all department related for further improvement.
On behalf of the team, we are looking forward to welcoming you back in Bali.
Sunny regards,
Carol W
General Manager
10/10 Excellent
Voyageur vérifié
12 mai 2019
Voyageur vérifié
Séjour de 2 nuits en mai 2019
Réponse de Carol le 14 mai 2019
Dear Valued Guest,
Thank you for staying with us at Holiday Inn Resort Bali Benoa and we are looking forward to welcoming you again in the near future
Sunny regards,
Carol W
General Manager
10/10 Excellent
Voyageur vérifié
Voyage en famille avec de jeunes enfants, Voyage en famille
21 févr. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en février 2019
Réponse de Carol le 25 févr. 2019
Dear valued guest,
Thank you for staying with us at Holiday Inn Resort Bali Benoa. We look forward to welcoming you again in the near future.
10/10 Excellent
olivier
29 janv. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Juste exceptionnel
olivier
Séjour de 11 nuits en janvier 2019
Réponse de Carol le 29 janv. 2019
Dear Olivier,
Thank you for staying with us at Holiday Inn Resort Bali Benoa
We look forward to welcoming you again in the near future
10/10 Excellent
stephanie
17 août 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Agréable
stephanie
Séjour de 5 nuits en août 2017
Réponse de Sapta le 28 août 2017
Chère Stephanie,
Merci beaucoup d'avoir pris le temps de donner votre avis sur notre hôtel. J’ai le plaisir de constater que vous avez apprécié votre séjour chez nous, et je ne manquerai de partager cela avec nos équipes. Nous espérons vous accueillir à nouveau très bientôt, et vous souhaitons d'excellents voyages à venir.
Bien cordialement,
Carol W
General Manager
10/10 Excellent
Julie
30 avr. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel super agréable
Julie
Réponse de Sapta le 12 mai 2017
Chère Julie
Merci beaucoup d'avoir pris le temps de donner votre avis sur notre hôtel. J’ai le plaisir de constater que vous avez apprécié votre séjour chez nous, et je ne manquerai de partager cela avec nos équipes. Nous espérons vous accueillir à nouveau très bientôt, et vous souhaitons d'excellents voyages à venir.
Bien cordialement,
IB Nyoman Sapta
Resort Manager
10/10 Excellent
Lee
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lee
Séjour de 4 nuits en mai 2024
Réponse de Holiday Inn Resort Bali Nusa Dua Family le 21 mai 2024
Dear Lee,Thank you for sharing your feedback about your recent stay at Holiday Inn Resort Bali Nusa Dua. We greatly appreciate your suggestion regarding heating the pool water, especially around the bar area. We hope to have the pleasure of welcoming you back in the near future. If there is anything else we can do to make your next stay even more enjoyable, please do not hesitate to let us know.Warm regards,
10/10 Excellent
SHERRY, Cary
17 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
SHERRY
Séjour de 1 nuit en février 2024
Réponse de Holiday Inn Resort Bali Nusa Dua Family le 21 mai 2024
Dear Sherry,Dear Valued Guest,Thank you for taking the time to share your feedback with us! We are absolutely thrilled to hear that you loved your stay at the Holiday Inn Resort Bali Nusa Dua.Our team works hard to ensure that each guest has a memorable and enjoyable experience, and it’s incredibly rewarding to know that we succeeded during your visit.We look forward to welcoming you back for another fantastic stay in the future!Warm regards,
10/10 Excellent
Sani
Voyage en famille
9 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sani
Séjour de 7 nuits en avril 2024
Réponse de Holiday Inn Resort Bali Nusa Dua Family le 15 mai 2024
Dear Sani,Thank you so much for taking the time to share your experience at Holiday Inn Resort Bali Nusa Dua! We're delighted to hear that you had a great stay and found it to be a relaxing experience. Our team works hard to ensure that our guests feel welcomed and enjoy every aspect of their stay with us. We hope to welcome you back again soon for another rejuvenating getaway! If there's anything specific you enjoyed or any suggestions you have for us to make your next stay even better, please feel free to let us know.
10/10 Excellent
Valter Peres Parada
30 avr. 2024
Valter Peres Parada
Séjour de 7 nuits en avril 2024
Réponse de Holiday Inn Resort Bali Nusa Dua Family le 21 mai 2024
Dear Valter,Thank you for rating us.Warm regards,
10/10 Excellent
Ilaria
Voyage en famille avec de jeunes enfants, Voyage en famille
29 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ilaria
Séjour de 7 nuits en avril 2024
Réponse de Holiday Inn Resort Bali Nusa Dua Family le 30 avr. 2024
Dear Ilaria,Thank you so much for taking the time to share your experience at Holiday Inn Resort Bali Nusa Dua! We're thrilled to hear that you had a fantastic time and that our staff provided excellent service throughout your stay. Your kind words truly mean the world to us. We strive to create memorable experiences for all our guests, and it's incredibly rewarding to know that we succeeded in doing so for you. We hope to have the pleasure of welcoming you back for another wonderful stay in the near future!
10/10 Excellent
Dmitriy, Bull Creek
Voyage en couple
28 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dmitriy
Séjour de 4 nuits en avril 2024
Réponse de Holiday Inn Resort Bali Nusa Dua Family le 29 avr. 2024
Dear Dmitriy,Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found our staff friendly and helpful, and that you enjoyed the cleanliness and upkeep of our resort. Your recommendation means the world to us, and we can't wait to welcome you back or to assist any friends or family you send our way. If there's anything else we can do to make your next stay even more memorable, please don't hesitate to let us know. Safe travels until we meet again!
10/10 Excellent
Mirko
Voyage en famille
4 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mirko
Séjour de 11 nuits en mars 2024
Réponse de Holiday Inn Resort Bali Nusa Dua Family le 5 avr. 2024
Dear Mirko,Thank you for choosing Holiday Inn Resort Bali Nusa Dua for your recent vacation and for taking the time to share your feedback with us. We are delighted to hear that you found our accommodation and staff to be perfect, as providing exceptional service and comfortable accommodations are our top priorities.We sincerely apologize for any inconvenience caused by the pollution in the sea due to water sports activities such as jet skiing. Despite this issue, we are thrilled to know that you still had a great vacation with us. We appreciate your understanding and patience, and we assure you that we will continue our efforts to preserve the beauty of Bali's coastline while providing enjoyable experiences for our guests.We hope to have the pleasure of welcoming you back to Holiday Inn Resort Bali Nusa Dua in the future for another memorable stay.Warm regards,
10/10 Excellent
Jennifer
Voyage en famille avec de jeunes enfants
1 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jennifer
Séjour de 7 nuits en mars 2024
Réponse de Holiday Inn Resort Bali Nusa Dua Family le 3 avr. 2024
Dear Jennifer,Thank you so much for taking the time to share your experience at Holiday Inn Resort Bali Nusa Dua! We're delighted to hear that you found our resort to be family-friendly and that you enjoyed exceptional customer service during your stay.At Holiday Inn, we strive to create memorable experiences for all our guests, and it's wonderful to know that our efforts made your family vacation special. Our team works tirelessly to ensure that every aspect of your stay exceeds your expectations, from the moment you check-in until the time you depart.We hope to have the pleasure of welcoming you back for another unforgettable experience soon! If there's anything else we can assist you with, please don't hesitate to let us know.Warm regards,
10/10 Excellent
Barbara
Voyage en famille, Voyage en groupe
25 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Barbara
Séjour de 13 nuits en mars 2024
Réponse de Holiday Inn Resort Bali Nusa Dua Family le 27 mars 2024
Dear Barbara,We are thrilled to hear that you had such a positive experience with our staff at Holiday Inn Resort Bali Nusa Dua! Providing exceptional service and ensuring our guests feel welcome and supported is always our top priority. Our team takes great pride in going above and beyond to assist guests with any issues they may encounter during their stay. Your kind words serve as a wonderful encouragement for our dedicated team members. Thank you for choosing to stay with us, and we look forward to welcoming you back for another memorable stay in the future!
10/10 Excellent
Wannie
22 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wannie
Séjour de 3 nuits en mars 2024
Réponse de Holiday Inn Resort Bali Nusa Dua Family le 23 mars 2024
Dear Wannie,Thank you for taking the time to share your experience at Holiday Inn Resort Bali Nusa Dua. We're delighted to hear that you found our staff to be excellent and that you felt like a VIP during your stay. Providing exceptional service is our top priority, and we're thrilled that we were able to exceed your expectations in this regard.We apologize for any inconvenience you experienced regarding the breakfast vouchers and the noise from the pool area. Your feedback regarding the noise level and thin walls in the 'facing pool' room is valuable to us, and we will certainly take it into consideration as we strive to improve our guests' overall experience.Despite these challenges, we're delighted to hear that you still had a great experience overall and consider us a 5-star establishment. We truly appreciate your kind words regarding our attentive and personable staff, although we apologize for any confusion with your name.Thank you once again for choosing Holiday Inn Resort Bali Nusa Dua. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay. If there is anything further we can assist you with, please do not hesitate to contact us.
10/10 Excellent
Urszula
Voyage en famille, Voyage en couple
22 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Urszula
Séjour de 13 nuits en mars 2024
Réponse de Holiday Inn Resort Bali Nusa Dua Family le 23 mars 2024
Dear Urszula,Thank you for sharing your wonderful experience at Holiday Inn Resort Bali Nusa Dua! We're thrilled to hear that you had a great stay with us and that our team members, Yanti, Tina, and our reception staff, made your experience memorable with their exceptional service. We pride ourselves on providing top-notch hospitality, and it's always rewarding to know that our guests feel well taken care of. Your kind words will be shared with the entire team as recognition for their efforts. We hope to welcome you back for another fantastic stay in the near future!
10/10 Excellent
Vanessa
Voyage en couple
18 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Vanessa
Séjour de 8 nuits en mars 2024
Réponse de Holiday Inn Resort Bali Nusa Dua Family le 23 mars 2024
Dear Vanessa,We're thrilled to hear that you had an exceptional experience at Holiday Inn Resort Bali Nusa Dua! Our team takes great pride in providing top-notch service to all our guests, and it's wonderful to know that their efforts contributed to making your stay memorable.It's heartening to hear that our staff greeted you with beautiful smiles throughout your visit. We believe that a warm and welcoming atmosphere sets the tone for a truly enjoyable stay, and we're delighted that you felt that positivity during your time with us.Thank you for taking the time to share your feedback. We hope to welcome you back for another wonderful stay.Warm regards,
10/10 Excellent
Robyn, Langley
Voyage en couple
14 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Robyn
Séjour de 9 nuits en mars 2024
Réponse de Holiday Inn Resort Bali Nusa Dua Family le 23 mars 2024
Dear Robyn,Thank you for sharing your experience at Holiday Inn Resort Bali Nusa Dua! We're delighted to hear that you enjoyed your stay in our tranquil and modern resort. Our team takes great pride in providing exceptional service, and we're thrilled that you found our staff to be super friendly.It's wonderful to know that you appreciated the intimate size of our resort, as well as the cleanliness and modern amenities we offer. We believe in providing a comfortable and welcoming atmosphere for our guests to enjoy.We're glad to hear that you found our breakfast offerings enjoyable and that you were able to explore the nearby Balinese restaurants. Nusa Dua is indeed known for its culinary scene, and we're pleased that you had the opportunity to experience it.Thank you for choosing Holiday Inn Resort Bali Nusa Dua as your preferred accommodation, and we hope to welcome you back for another fantastic stay in the future.Warm regards,
10/10 Excellent
Goce
Voyage en famille avec de jeunes enfants
9 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Goce
Séjour de 7 nuits en mars 2024
Réponse de Holiday Inn Resort Bali Nusa Dua Family le 11 mars 2024
Dear Goce,Thank you for taking the time to share your detailed feedback regarding your recent stay at Holiday Inn Resort Bali Nusa Dua. We are delighted to hear that you highly recommend our resort for families with children and that the kids pool and kids club added to the fantastic experience.It's heartening to know that our staff went above and beyond to cater to your needs, providing a personalized experience that exceeded your expectations. We appreciate your compliments on the spaciousness and partial ocean view of our standard king room. However, we sincerely apologize for the oversight in housekeeping; your concerns regarding cleanliness have been noted, and we will address this with our team to ensure a more thorough and attentive service in the future.We are pleased to hear that you enjoyed the excellent breakfast with a variety of options, and we appreciate your feedback on the affordability and repetitiveness of the standard menu for a week-long stay. Rest assured, we will review and enhance the menu to offer a more diverse and satisfying culinary experience.Your observations on the pools and the challenges with sun loungers have been duly noted. We sincerely apologize for any inconvenience caused by the maintenance issues, and we assure you that our team is working diligently to address these concerns promptly. The safety and well-being of our guests, especially the young ones, are our top priorities, and we regret any incidents that required first aid. Immediate actions will be taken to rectify the pool conditions to prevent such occurrences in the future.We are thrilled to hear that the resort-wide Wi-Fi met your expectations, providing a seamless connection even by the pool. Moreover, we're glad you enjoyed the luxurious experience at our spa, and we appreciate your high recommendation.Your overall positive sentiments and constructive feedback are invaluable to us. We are committed to continually improving our services and facilities to provide an even better experience for our guests. We hope to have the pleasure of welcoming you back for another enjoyable stay, and we thank you for choosing Holiday Inn Resort Bali Nusa Dua.Best regards,Holiday Inn Resort Bali Nusa Dua Family
10/10 Excellent
Azime
Voyage en famille
23 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Azime
Séjour de 9 nuits en janvier 2024
Réponse de Holiday Inn Resort Bali Nusa Dua Family le 26 févr. 2024
Dear Azime,Thank you so much for taking the time to share your wonderful feedback about your stay at Holiday Inn Resort Bali Nusa Dua! We are delighted to hear that our staff's friendliness and dedication made a positive impact on your experience.At Holiday Inn Resort Bali Nusa Dua, our team strives to go above and beyond to ensure our guests feel welcomed and well taken care of. It warms our hearts to know that our efforts have contributed to your satisfaction. We believe that exceptional service is a key element in creating memorable stays, and it is rewarding to see that reflected in your kind words.We will be sure to share your appreciation with our entire team, as it serves as motivation for us to continue delivering outstanding service. If there is anything specific that stood out to you during your stay or if you have any suggestions for improvement, please feel free to share them with us. We always value the feedback of our guests.Once again, thank you for choosing Holiday Inn Resort Bali Nusa Dua. We hope to have the pleasure of welcoming you back for another fantastic stay in the future. If there is anything we can assist you with in the meantime, please don't hesitate to reach out.Warm regards,
10/10 Excellent
Anthony
Voyage en couple
19 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anthony
Séjour de 3 nuits en février 2024
Réponse de Holiday Inn Resort Bali Nusa Dua Family le 20 févr. 2024
Dear Anthony,Thank you so much for taking the time to share your wonderful feedback about your recent stay at Holiday Inn Resort Bali Nusa Dua. We are delighted to hear that you had a fantastic experience and that our staff, facilities, and hotel room exceeded your expectations.We appreciate your understanding regarding the beach conditions along Nusa Dua. While it's unfortunate that there were some issues with rubbish in the water and on the beach, we want to assure you that we are committed to doing our part to maintain a clean and beautiful environment. We will continue working with local authorities and communities to address this concern and contribute to the preservation of our natural surroundings.It's fantastic to know that you felt special and spoiled during your stay. Providing exceptional guest experiences is at the heart of what we do, and we are thrilled that we were able to create a memorable and enjoyable stay for you.We look forward to the opportunity of welcoming you back to Holiday Inn Resort Bali Nusa Dua in the future. If there's anything specific you would like us to improve upon or if you have any special requests for your next visit, please don't hesitate to let us know.Thank you once again for choosing to stay with us.Warm regards,
10/10 Excellent
freja
Voyage en famille
18 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
freja
Séjour de 7 nuits en février 2024
Réponse de Holiday Inn Resort Bali Nusa Dua Family le 19 févr. 2024
Dear Freja,Thank you for rating us.Warm regards,
10/10 Excellent
Logan
14 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Logan
Séjour de 6 nuits en février 2024
Réponse de Holiday Inn Resort Bali Nusa Dua Family le 16 févr. 2024
Dear Logan,Thank you so much for taking the time to share your delightful experience at Holiday Inn Resort Bali Nusa Dua. We are thrilled to have been a part of such a special occasion as your honeymoon.It warms our hearts to hear that you felt looked after and special during your stay. Our team is dedicated to creating memorable experiences for our guests, especially during such significant moments in life. We're delighted to know that we were able to make your honeymoon extra special.Should your travels bring you back to Bali, we would be honored to welcome you once again to our resort. Creating lasting memories for our guests is what we strive for, and we would love the opportunity to continue being a part of your future travel adventures.Thank you for choosing Holiday Inn Resort Bali Nusa Dua for your honeymoon, and we look forward to the possibility of hosting you again in the future.Warm regards,
10/10 Excellent
Amin
Voyage en couple
11 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amin
Séjour de 8 nuits en février 2024
Réponse de Holiday Inn Resort Bali Nusa Dua Family le 26 févr. 2024
Dear Amin,Thank you so much for taking the time to share your incredible experience at Holiday Inn Resort Bali Nusa Dua! We are delighted to hear that you and your husband enjoyed an exceptional 8-night stay with us.It warms our hearts to know that from the moment you arrived, you felt the genuine care and hospitality that we strive to provide to all our guests. Your kind words about our team, especially Ryan, Widi, Dewa Ayu Satriya, Eka, Diwik, Tina, Chaba, Arika, Yinta, Krisna, the pastry chef, Erik, Yunita, Erick, Kartika, and Juna, have been shared with them, and they are truly grateful for your recognition.We are thrilled to hear that you enjoyed the culinary delights at PASAR MARKET CAFE, and we'll make sure to pass on your compliments to the chefs and staff mentioned. It's our goal to create memorable dining experiences, and we are pleased to know we succeeded.Your appreciation for our modern and sleek amenities, contributing to a luxurious and comfortable stay, is truly rewarding. We constantly strive to exceed expectations, and it's wonderful to hear that we achieved this during your visit.We genuinely appreciate your recommendation and look forward to welcoming you back for another unforgettable stay at Holiday Inn Resort Bali Nusa Dua. If there's anything specific you would like during your next visit, please feel free to let us know.Warm regards,
8/10 Bien
Mira
Voyage en famille
6 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Friendly staff
Mira
Séjour de 5 nuits en janvier 2024
Réponse de Holiday Inn Resort Bali Nusa Dua Family le 16 févr. 2024
Dear Mira,Thank you so much for taking the time to share your wonderful experience at Holiday Inn Resort Bali Nusa Dua! We are absolutely thrilled to hear that you enjoyed your stay with us.It warms our hearts to know that our staff's friendliness and personalized service made your holiday truly special. It's fantastic to hear that you felt well taken care of, and we appreciate your kind words about our team's efforts to make all your wishes come true.We are delighted that you and your family enjoyed the special breakfasts and that our team, especially Indiana at the Kids Club, made your child's experience memorable. Our team takes pride in creating a welcoming and enjoyable environment for our younger guests, and it's always rewarding to hear about their positive impact.It's great to know that you took advantage of our fantastic pool area, beautiful beach, and the diverse dining options at our restaurants. We are pleased that you found our theme nights appealing, providing a convenient and enjoyable dining experience right here at the resort.We appreciate your mention of our shuttle service to Bali Collection, making it convenient for you to explore the local area. We aim to provide a well-rounded experience that caters to all our guests' needs, and we are thrilled that we succeeded in creating a memorable stay for you.Thank you for recommending our hotel; it means the world to us. We look forward to welcoming you back to Holiday Inn Resort Bali Nusa Dua for another unforgettable stay.Warm regards,
10/10 Excellent
Jessica
Voyage en famille, Voyage en groupe
5 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Vacation with Friends and Family
Jessica
Séjour de 2 nuits en janvier 2024
Réponse de Holiday Inn Resort Bali Nusa Dua Family le 6 févr. 2024
Dear Jessica,Thank you so much for taking the time to share your wonderful experience at Holiday Inn Resort Bali Nusa Dua! We are delighted to hear that your vacation with friends and family was a memorable one.It warms our hearts to know that you found our rooms spacious and comfortable. We strive to create a relaxing and enjoyable atmosphere for our guests, and it's great to see that reflected in your stay. Our team is dedicated to providing excellent service, and we're thrilled that you felt well taken care of during your time with us.We're especially pleased that you enjoyed our breakfast offerings. With a diverse selection of delicious options, we aim to cater to every palate, and it's rewarding to hear that we succeeded in providing a satisfying start to your day.Your kind words serve as motivation for our team to continue delivering exceptional experiences to all our guests. We appreciate your feedback and hope to have the pleasure of welcoming you and your loved ones back to Holiday Inn Resort Bali Nusa Dua in the future.Thank you once again for choosing to stay with us and for sharing your positive review.Warm regards,
10/10 Excellent
Mark
5 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mark
Séjour de 3 nuits en janvier 2024
Réponse de Holiday Inn Resort Bali Nusa Dua Family le 6 févr. 2024
Dear Mark,Thank you for taking the time to share your positive experience at Holiday Inn Resort Bali Nusa Dua! We are delighted to hear that you enjoyed your stay and found our hotel to be a nice place for beach relaxation.We hope to have the pleasure of welcoming you back to Holiday Inn Resort Bali Nusa Dua in the future. Until then, safe travels and thank you again for choosing to stay with us!Warm regards,
10/10 Excellent
D G
4 févr. 2024
D G
Séjour de 1 nuit en février 2024
Réponse de Holiday Inn Resort Bali Nusa Dua Family le 6 févr. 2024
Dear D,Thank you for rating us.Warm regards,
10/10 Excellent
Paula
Voyage en famille
31 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Paula
Séjour de 12 nuits en janvier 2024
Réponse de Holiday Inn Resort Bali Nusa Dua Family le 1 févr. 2024
Dear Paula,Thank you for choosing to stay with us and for sharing your positive experience. We look forward to hosting you again for another wonderful holiday.Warm regards,
10/10 Excellent
Mark
30 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mark
Séjour de 18 nuits en décembre 2023
Réponse de Holiday Inn Resort Bali Nusa Dua Family le 1 févr. 2024
Dear Mark,Thank you for choosing to stay with us and for sharing your positive experience. We look forward to hosting you again for another wonderful holiday.Warm regards,
10/10 Excellent
Barry, SEAFORTH
28 janv. 2024
Barry
Séjour de 1 nuit en janvier 2024
Réponse de Holiday Inn Resort Bali Nusa Dua Family le 23 mars 2024
Dear Barry,Thank you for rating us.Warm regards,
10/10 Excellent
Aislene
Voyage en groupe
26 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Aislene
Séjour de 7 nuits en janvier 2024
Réponse de Holiday Inn Resort Bali Nusa Dua Family le 1 févr. 2024
Dear Aislene,Thank you so much for taking the time to share your excellent review of Holiday Inn Resort Bali Nusa Dua! We are delighted to hear that you had such a fantastic experience during your stay with us.We look forward to hosting you again for another wonderful holiday.Warm regards,
10/10 Excellent
Manal
19 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Manal
Séjour de 7 nuits en janvier 2024
Réponse de Holiday Inn Resort Bali Nusa Dua Family le 22 janv. 2024
Dear Manal,Thank you for rating us.Warm regards,
4/10 Médiocre
Vemund
17 janv. 2024
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Vemund
Séjour de 2 nuits en janvier 2024
Réponse de Holiday Inn Resort Bali Nusa Dua Family le 22 janv. 2024
Dear Vemund,Thank you for taking the time to share your feedback with us. We appreciate your honesty and value your input as it helps us identify areas for improvement.We are sorry to hear that your experience with us did not meet your expectations, particularly regarding the breakfast. We sincerely apologize for any inconvenience this may have caused. Please rest assured that we take your comments seriously, and we will address this matter with our team to ensure that the quality of our breakfast service is improved.We understand that expectations vary, and we appreciate your perspective on our hotel being a 3-star establishment. However, we strive to provide a comfortable and enjoyable stay for all our guests, regardless of the star rating. We regret that we fell short in delivering a satisfying breakfast experience for you.We would love the opportunity to make it right. If you could provide us with more details about your stay, such as the specific date and any additional feedback, it would greatly assist us in addressing the issues you encountered.Once again, we apologize for any inconvenience you may have experienced, and we hope to have the chance to welcome you back in the future and provide you with a more enjoyable stay.Warm regards,
10/10 Excellent
James Christopher
Voyage en famille
11 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
James Christopher
Séjour de 8 nuits en décembre 2023
Réponse de Holiday Inn Resort Bali Nusa Dua Family le 22 janv. 2024
Dear James,Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you found our resort excellent and that our staff were able to meet all of your needs. Ensuring the comfort and satisfaction of our guests is our top priority, and it's truly rewarding to know that we were successful in providing you with a memorable stay.Your recommendation means a lot to us, especially for families visiting Nusa Dua. We strive to create an atmosphere that caters to the diverse needs of our guests, and we're delighted that your family had a positive experience.We hope to have the pleasure of welcoming you back to our resort in the future. If there's anything specific you loved about your stay or any suggestions you may have for improvement, please feel free to share. We appreciate your feedback and are always looking for ways to enhance the guest experience.Once again, thank you for choosing our resort, and we look forward to serving you and your family again in the future.Best Regards,
10/10 Excellent
reddy
Voyage en famille
17 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
reddy
Séjour de 6 nuits en décembre 2023
Réponse de Holiday Inn Resort Bali Nusa Dua Family le 22 janv. 2024
Dear Reddy,Thank you so much for taking the time to share your wonderful experience at Holiday Inn Resort Bali Nusa Dua. We are delighted to hear that you had such a fantastic stay, and it warms our hearts to know that our resort left a lasting impression on you.It's fantastic to hear that our kids' pool added an extra layer of enjoyment for your little ones. We strive to create an environment where families can make cherished memories together, and it sounds like we succeeded in doing so during your stay.Our team takes great pride in delivering exceptional hospitality, and we're thrilled that you found our staff to be kind, lovely, and attentive. We believe that excellent service is a key component of a memorable stay, and we're pleased to hear that you felt well taken care of.We're also glad you enjoyed the various activities available around the resort. Providing a range of options for our guests to explore and enjoy is one of our priorities, and it's rewarding to know that you had a couple of activities to enhance your experience.Your kind words about the food are greatly appreciated. Our culinary team works hard to offer a diverse and delicious menu, and we're delighted that it added to the overall enjoyment of your stay.We sincerely appreciate your recommendation and are grateful for the opportunity to have been a part of making your stay memorable. Should your travels bring you back to Bali, we would be honored to welcome you again for another unforgettable experience.Thank you once more for choosing Holiday Inn Resort Bali Nusa Dua, and we look forward to hosting you again in the future.Warm regards,
10/10 Excellent
Prenilla
Voyage en couple
11 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Prenilla
Séjour de 6 nuits en décembre 2023
Réponse de Holiday Inn Resort Bali Nusa Dua Family le 12 déc. 2023
Dear Prenilla,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed the breakfast buffet during your stay at our resort.Our team works hard to provide a wide variety and selection of delicious options to cater to different tastes and preferences, so it's truly rewarding to know that our efforts have made your experience memorable. We believe that a great breakfast sets the tone for the day, and we are delighted that you found our offerings wonderful.Your kind words serve as motivation for our staff to continue delivering exceptional service and maintaining the high standards we strive for. We hope to have the pleasure of welcoming you back to our resort in the future. If there is anything specific you loved about the breakfast buffet that you'd like to highlight, please feel free to share any additional feedback.Once again, thank you for choosing our resort, and we look forward to hosting you again soon!Warm regards
10/10 Excellent
Cristina
20 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Cristina
Séjour de 9 nuits en novembre 2023
Réponse de Holiday Inn Resort Bali Nusa Dua Family le 22 nov. 2023
We are thrilled to hear that you had a wonderful and memorable stay at our resort. Your kind words and feedback are greatly appreciated, and we are honored to have exceeded your expectations.Our goal at our resort is to provide our guests with a personalized and welcoming experience, and we are proud to have achieved that with your visit. Our team of young and knowledgeable staff members are dedicated to ensuring that every guest feels at home and receives the best possible service during their stay.We take pride in maintaining a clean and inviting environment for our guests, and we are committed to providing exceptional service that meets and exceeds your expectations. We are grateful for your positive review and would like to extend our sincere thanks for choosing our resort for your holiday.We look forward to welcoming you back soon and providing you with another unforgettable experience at our resort.Best regards,
10/10 Excellent
Dale
Voyage en groupe
15 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dale
Séjour de 9 nuits en novembre 2023
Réponse de Holiday Inn Resort Bali Nusa Dua Family le 22 nov. 2023
Dear Dale,We are thrilled to hear that your recent stay at our resort exceeded your expectations. Your kind words about our staff, breakfast, facilities, and cleanliness are greatly appreciated. We take pride in providing exceptional service and strive to make every guest's experience memorable. We are delighted to hear that you would fully recommend our resort to others and that you plan to return in the future. Your satisfaction is our top priority, and we will continue to work hard to ensure that every guest has a wonderful and unforgettable stay with us. Thank you for choosing our resort, and we look forward to welcoming you back soon. Best regards,
6/10 Satisfaisant
Jodie
Voyage en famille avec de jeunes enfants
13 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jodie
Séjour de 7 nuits en novembre 2023
Réponse de Holiday Inn Resort Bali Nusa Dua Family le 22 nov. 2023
Dear Jodie,We are sorry to hear that your recent stay at our resort did not meet your expectations, particularly with regards to the food inconsistency and variety, especially for dietary requirements. We understand the frustration and inconvenience this may have caused you, and we apologize for any inconvenience this may have caused.We would like to assure you that we are currently addressing this issue and have implemented some changes to our menu to provide a wider variety of options for guests with dietary restrictions. Our new menu, which will be introduced in December, will feature more options for vegan, vegetarian, and gluten-free diets.Regarding the slow delivery of meals, we apologize for the inconvenience this may have caused you. Our staff has advised us of this issue, and we are currently investigating the matter to determine the root cause and implement corrective measures. We assure you that we take the timeliness and quality of our food service very seriously, and we will do everything in our power to ensure that this does not happen again.We value your feedback and suggestions, and we are committed to continuously improving our services to meet and exceed your expectations. If you have any further concerns or suggestions, please do not hesitate to contact us directly.Once again, we apologize for any inconvenience this may have caused you, and we hope to have the opportunity to welcome you back to our resort soon.Best regards,
10/10 Excellent
shadat
Voyage en famille
13 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
shadat
Séjour de 4 nuits en novembre 2023
Réponse de Holiday Inn Resort Bali Nusa Dua Family le 22 nov. 2023
Dear Shadat,We are thrilled to hear that you had an exceptional experience during your stay at our resort. Your kind words about our staff, location, and breakfast are greatly appreciated.Our team takes pride in providing exceptional service to each and every guest, and we are delighted to hear that our efforts did not go unnoticed. Our prime location, surrounded by breathtaking scenery, is a true gem, and we are proud to offer our guests a serene and peaceful atmosphere.We are committed to ensuring that our guests have a memorable and enjoyable experience, and the quality of our breakfast is a testament to that commitment. We take great care in sourcing fresh and local ingredients to create delicious and healthy breakfast options that will energize you for the day ahead.Once again, thank you for choosing our resort and for sharing your positive feedback. We look forward to welcoming you back soon!Best regards,
6/10 Satisfaisant
maria
10 nov. 2023
Les points forts : Propreté, personnel et service, confort de la chambre
På godt pg vondt
maria
Séjour de 2 nuits en novembre 2023
Réponse de Holiday Inn Resort Bali Nusa Dua Family le 10 nov. 2023
Dear Maria,Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed our breakfast and comfortable beds. However, we are sorry to hear that the pool bar did not meet your expectations and that you found the pricing during happy hour to be misleading. We take your feedback seriously and will work to improve in these areas. As for the number of guests, we do attract families, but we also have designated adult areas for those looking for a more serene experience. We hope to have the opportunity to welcome you back in the future. Thank you again for your valuable feedback.Warm regards,
10/10 Excellent
Stefan
Voyage en famille
6 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stefan
Réponse de Holiday Inn Resort Bali Nusa Dua Family le 10 nov. 2023
Dear Stefan,Thank you very much for taking the time to review your recent stay at the Holiday Inn Resort Bali Nusa Dua. We are delighted to hear that you enjoyed our beautiful location right on the beach, clean and well-maintained facilities, and friendly and helpful staff. We appreciate your positive feedback on our spacious and comfortable rooms and the range of amenities and activities we offer. It is great to hear that you had a pleasant dining experience at our restaurant and enjoyed the selection of cocktails, wines, and spirits at our bar. Your compliments on our cleanliness and the excellent service provided by our staff are much appreciated. It is always our goal to ensure that our guests have a wonderful stay with us and we are thrilled to hear that our staff made a memorable impression on you.Thank you once again for choosing to stay with us and we look forward to welcoming you back in the near future.Warm regards,
10/10 Excellent
Anita
3 nov. 2023
Les points forts : Propreté et équipements
Anita
Séjour de 6 nuits en octobre 2023
Réponse de Holiday Inn Resort Bali Nusa Dua Family le 10 nov. 2023
Dear Anita,Thank you for taking the time to leave us a great resort review. We're glad to hear that you had a pleasant and enjoyable stay with us. Our mission is to provide our guests with an exceptional experience from start to finish, and we're delighted to know that we succeeded.We work hard to exceed our guests' expectations, and your kind words are truly appreciated. We hope you will choose to stay with us again the next time you're in the area.Thank you once again for choosing our resort for your stay. It has been an absolute pleasure to serve you.Best Regards,
10/10 Excellent
Lynn
1 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lynn
Séjour de 4 nuits en octobre 2023
Réponse de Holiday Inn Resort Bali Nusa Dua Family le 10 nov. 2023
Dear Lynn,Thank you so much for sharing such a wonderful review of your recent stay with us. We are thrilled to hear that your stay at our hotel was absolutely awesome and that you had a great time with us.It is always our top priority to ensure that our guests feel welcomed, comfortable, and satisfied with their overall experience. We are delighted to have met and exceeded your expectations during your stay and are grateful for your generous compliments.Our team takes great pride in their exceptional hospitality and the quality of our accommodations and amenities. We appreciate your recognition of our efforts and are thrilled that you left with happy memories.We hope you will choose to stay with us again in the future and we will work hard to provide you with another amazing experience.Thank you again for your lovely review. Warm regards,
6/10 Satisfaisant
Vimal
27 oct. 2023
Les points forts : Infrastructures et conditions de l’hébergement
Vimal
Séjour de 7 nuits en octobre 2023
Réponse de Holiday Inn Resort Bali Nusa Dua Family le 10 nov. 2023
Dear Vimal,Thank you very much for taking the time to share your experience at our hotel. We are delighted to hear that you had a nice stay with us. We take great pride in providing exceptional service and amenities to our guests, and your feedback serves as a motivating factor for us to continue working hard in maintaining the high standards we have set for ourselves.Thank you again for your kind words. It would be an honor to welcome you back for another wonderful stay in the future.Best regards,
10/10 Excellent
Shilin
Voyage en famille avec de jeunes enfants
23 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shilin
Séjour de 4 nuits en octobre 2023
Réponse de Holiday Inn Resort Bali Nusa Dua Family le 25 oct. 2023
Dear Shilin Thank you for taking the time to share your positive feedback about your recent stay with us. We are thrilled to hear that you found our hotel to be very clean and that our staff were extremely friendly and helpful. This is the kind of feedback that we strive to achieve as we constantly endeavor to provide top-notch services and facilities to our guests.We look forward to welcoming you back in the near future and thank you once again for your kind words.Best regards,