Avis sur Villa La Estancia Beach Resort & Spa Riviera Nayarit
Villa La Estancia Beach Resort & Spa Riviera Nayarit
Paseo Cocoteros 750 Sur Flamingos, Nuevo Vallarta, NAY
Avis
8,8
Excellent
9,4/10
Propreté
9,0/10
Personnel et service
8,6/10
Équipements
9,2/10
Infrastructures et conditions de l’hébergement
8,6/10
Écoresponsabilité
Avis
17 nov. 2019
Séjour de 2 nuits en novembre 2019
Réponse de christian flores / mayordomo le 18 nov. 2019
Buenos días estimado cliente
Estrella Muchas gracias por elegir Villa del Palmar Flamingos Riviera Nayarit como su lugar de descanso y por compartir los detalles de su experiencia con nosotros. Me complace saber que nuestro equipo ha contribuido enormemente para que su estadía sea memorable. Estamos comprometidos a brindarle un servicio excepcional, y agradezco sus amables palabras que enviaré a todo nuestro equipo con gran entusiasmo. siempre a sus ordenes
10/10 Excellent
Amine, Paris
15 nov. 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
the best
Amine
10/10 Excellent
STACI
Voyage en couple
22 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
STACI
Séjour de 4 nuits en mai 2024
Réponse de Miguel Velasco, General Manager Villa La Estancia le 25 mai 2024
Dear Staci,Thank you for giving us the opportunity to welcome you to Villa la Estancia Riviera Nayarit and for taking the time to share your experience with us.I am pleased to know that you had an unforgettable experience and that our team did a great job taking care of every detail of your stay. Your comments inspire us to continue to make possible the satisfaction of our guests.
6/10 Satisfaisant
Magda, Vancouver
Voyage en couple
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Magda
Séjour de 7 nuits en mai 2024
Réponse de Miguel Velasco, General Manager Villa La Estancia le 21 mai 2024
Dear Magda,Thank you for have chosen Villa La Estancia Beach Resort & Spa to spend your vacation. We have received your comments regarding some inconvenience that you encountered during your stay with us. Please be assured that it is our intention that all of our customers leave with a feeling of peace, relaxation and the knowledge that we have done our utmost to provide them with an enjoyable stay. Please accept my most sincere apologies for any experience below your expectations. We appreciate the time you took to let us know such important comments, and please be assured that all departments involved will be properly informed to take immediate action on this matter. Once again, we thank you for your comments and we hope to have the opportunity in the near future to provide you with the excellence in service we are known for.
2/10 Horrible
Eloisa
Voyage en famille
20 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Eloisa
Séjour de 7 nuits en mai 2024
Réponse de Miguel Velasco, General Manager Villa La Estancia le 20 mai 2024
Dear Eloisa,Thank you very much for the time you took to express your comments about your recent stay with us.I am very sorry that your satisfaction was affected by the issues with the food and beverage department. We need to identify our opportunities to improve and continue to provide exceptional service. I would be honored if you would allow us to change that bad experience into a stay worth remembering.Best regards,
10/10 Excellent
Andy
12 mai 2024
Andy
Séjour de 4 nuits en mars 2024
Réponse de Miguel Velasco, General Manager Villa La Estancia le 13 mai 2024
Dear Andy,Thank you very much for taking the time to share with all of us this review; it is a privilege to know that Villa La Estacnia Riviera Nayarit lived up to your expectations in every aspect, of such a relaxing vacation; food and beverage selection, facilities and comfort of your room, and certainly, the service which is the greatest and probably most important element of our resort.
10/10 Excellent
Sheila Ann, Los Angeles
Voyage en groupe
7 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sheila Ann
Séjour de 3 nuits en mai 2024
Réponse de Miguel Velasco, General Manager Villa La Estancia le 9 mai 2024
Dear Sheila, Were very happy to have welcomed you to Villa La Estancia Riviera Nayarit.We are very happy that we were able to give you a great experience, but above all we were able to fix the first impressions and problems you had since your arrival. Please let me know if youre planning you next vacation, It will be a pleasure to have you back in this beautiful resort.
10/10 Excellent
Trent
Voyage en couple
2 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Trent
Séjour de 5 nuits en avril 2024
Réponse de Miguel Velasco, General Manager Villa La Estancia le 6 mai 2024
Dear Trent,I am pleased to know that you had an unforgettable experience and that our team did a great job taking care of every detail of your stay.
8/10 Bien
Pedro
30 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Pedro
Séjour de 7 nuits en avril 2024
Réponse de Miguel Velasco, General Manager Villa La Estancia le 6 mai 2024
Dear Pedro, Thank you for giving us the opportunity to welcome you to Villa la Estancia Riviera Nayarit and for taking the time to share your experience with us.
10/10 Excellent
Maya
30 avr. 2024
Maya
Séjour de 1 nuit en avril 2024
Réponse de Miguel Velasco, General Manager Villa La Estancia le 20 mai 2024
Dear Maya,Thank you very much for taking the time to share your valuable opinion about your experience, as well as putting your trust in us for your vacation.
2/10 Horrible
John T
13 avr. 2024
John T
Séjour de 7 nuits en avril 2024
Réponse de Miguel Velasco, General Manager Villa La Estancia le 6 mai 2024
Dear John,Thank you for taking the time to share your experience with us. I am very sorry that your recent visit was not what you expected. Your feedback is very important to us and we will certainly take your comments into account for improvements in our service so that this situation does not arise again in the future.I hope you give us the opportunity to welcome you again and serve you with the hospitality and warmth that characterizes us.
6/10 Satisfaisant
Mark
Voyage en famille
13 avr. 2024
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Mark
Séjour de 3 nuits en avril 2024
Réponse de Miguel Velasco, General Manager le 15 avr. 2024
Dear Mark,Thank you for taking the time to share your experience with us. I am very sorry that your recent visit was not what you expected. Your feedback is very important to us and we will certainly take your comments into account for improvements in our service so that this situation does not arise again in the future.I hope you allow us to welcome you again and serve you with the hospitality and warmth that characterizes us.Best regards,
8/10 Bien
Leanne
6 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Leanne
Séjour de 7 nuits en mars 2024
Réponse de Miguel Velasco, General Manager Villa La Estancia le 8 avr. 2024
Dear Leanne, Thank you for providing us the opportunity of hosting you at Villa La Estancia Riviera Nayarit and for taking the time to share your experience with us.
10/10 Excellent
Carlos
Voyage en famille
30 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Carlos
Séjour de 1 nuit en mars 2024
Réponse de Miguel Velasco, General Manager, Villa La Estancia le 1 avr. 2024
Estimado Carlos, Gracias por tomar parte de su valioso tiempo para compartir sus comentarios con todos los lectores de Expedia. También quiero agradecer su preferencia por Villa La Estancia Riviera Nayarit, esperamos que ésta no sea la última vez.Estoy seguro que todos los miembros de nuestro staff estarán muy contentos cuando lean su comentario, esto servirá como una motivación adicional para continuar brindando servicio de excelencia como solo ellos saben.
10/10 Excellent
Cesar
25 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Cesar
Séjour de 5 nuits en février 2024
Réponse de Miguel Velasco, General Manager le 26 mars 2024
Dear Cesar, Thank you for giving us the opportunity to welcome you to Villa la Estancia Riviera Nayarit and for taking the time to share your experience with us.
10/10 Excellent
STEPHEN
Voyage en couple
16 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
STEPHEN
Séjour de 7 nuits en mars 2024
Réponse de Miguel Velasco, General Manager le 16 mars 2024
Dear Stephen, I would like to express my gratefulness for your positive comments and feedback; I also would like to thank you for staying Villa La Estancia Riviera Nayarit.We are looking forward to your next visit; please do not hesitate to contact us for any pre-arrival arrangements.
10/10 Excellent
Robert
3 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Robert
Séjour de 4 nuits en février 2024
Réponse de Miguel Velasco, General Manager, Villa La Estancia le 23 mars 2024
Dear Robert, Thank you for giving us the opportunity to welcome you to Villa la Estancia Riviera Nayarit and for taking the time to share your experience with us.
10/10 Excellent
Yvette
Voyage en couple
1 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Yvette
Séjour de 12 nuits en février 2024
Réponse de Miguel Velasco, General Manager le 2 mars 2024
Dear Yvette,Thank you for giving us the opportunity to welcome you to Villa la Estancia Riviera Nayarit and for taking the time to share your experience with us.
10/10 Excellent
David
27 févr. 2024
David
Séjour de 6 nuits en février 2024
Réponse de Miguel Velasco, General Manager le 28 févr. 2024
Dear David,hank you for providing us the opportunity of hosting you at Villa La Estancia Riviera Nayarit and for taking the time to share your experience with us.
10/10 Excellent
George
24 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
George
Séjour de 7 nuits en février 2024
Réponse de Miguel Velasco, General Manager le 27 févr. 2024
Dear George, Thank you for giving us the opportunity to welcome you to Villa la Estancia Riviera Nayarit and for taking the time to share your experience with us.
8/10 Bien
Griselda
19 févr. 2024
Griselda
Séjour de 1 nuit en décembre 2023
Réponse de Miguel Velasco, General Manager, Villa La Estancia le 19 févr. 2024
Estimada Griselda, Gracias por darnos la oportunidad de recibirle en Villa la Estancia Riviera Nayarit y por tomarse el tiempo de compartir su experiencia con nosotros.
8/10 Bien
Heather
Voyage en couple
9 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Heather
Séjour de 2 nuits en février 2024
Réponse de Miguel Velasco, General Manager, Villa La Estancia le 12 févr. 2024
Dear Heather,Thank you for giving us the opportunity to welcome you to Villa la Estancia Riviera Nayarit and for taking the time to share your experience with us.
2/10 Horrible
Yuliana
Voyage en famille
7 févr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Never again!!!
Yuliana
Séjour de 1 nuit en février 2024
Réponse de Miguel Velasco, General Manager, Villa La Estancia le 8 févr. 2024
Dear Yuliana, Thank you for taking the time to share your experience with us. I am very sorry that your recent visit was not what you expected. Your feedback is very important to us and we will certainly take your comments into consideration for improvements in our service so that this situation does not arise again in the future.I hope you will give us the opportunity to welcome you back and serve you with the hospitality and warmth that characterizes us.Best regards,
10/10 Excellent
Rogelio
Voyage en couple
30 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rogelio
Séjour de 6 nuits en janvier 2024
Réponse de Miguel Velasco, General Manager, Villa La Estancia le 31 janv. 2024
Estimado Rogelio, Gracias por darnos la oportunidad de recibirle en Villa la Estancia Riviera Nayarit y por tomarse el tiempo de compartir su experiencia con nosotros.Me complace saber que ha tenido una experiencia inolvidable y que nuestro equipo ha hecho un gran trabajo cuidando cada detalle de su estancia.
6/10 Satisfaisant
Paul, Rolling Hills Est
Voyage en groupe
27 janv. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Paul
Séjour de 3 nuits en janvier 2024
Réponse de Miguel Velasco, General Manager, Villa La Estancia le 31 janv. 2024
Dear Paul, First of all I would like to thank you for taking the time to give us your valuable feedback on your recent stay at Villa La Estancia.I am sorry that you were left with that perspective about the hotel, however, I would like you to know that due to the high occupancy we have had it is not possible to give you a late check out, please know that when we have availability we can give you additional time. Please be assured that it is our intention that all of our guests see that we follow thru with the comments.Best regards,
10/10 Excellent
Jennifer
Voyage en famille
25 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jennifer
Séjour de 4 nuits en janvier 2024
Réponse de Miguel Velasco, General Manager, Villa La Estancia le 26 janv. 2024
Dear Jennifer, Thank you very much for choosing Villa la Estancia Riviera Nayarit as your place of rest and for sharing the details of your experience with us. I am pleased to read that we exceeded your expectations. We look forward to seeing you soon.
10/10 Excellent
Susann
22 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Susann
Séjour de 2 nuits en janvier 2024
Réponse de Miguel Velasco, General Manager, Villa La Estancia le 24 janv. 2024
Dear Susann,Thank you for giving us the opportunity to welcome you to Villa la Estancia Riviera Nayarit and for taking the time to share your experience with us.
10/10 Excellent
Luis
21 janv. 2024
Luis
Séjour de 1 nuit en janvier 2024
Réponse de Miguel Velasco, General Manager, Villa La Estancia le 22 janv. 2024
Estimado Luis, Muchas gracias por tomarse el tiempo de compartir con nosotros su experiencia en Villa La Estancia Riviera Nayarit. Me complace saber que tuvo una experiencia inolvidable y que el equipo le brindó un gran servicio.
8/10 Bien
Jason
18 janv. 2024
Jason
Séjour de 4 nuits en janvier 2024
Réponse de Miguel Velasco, General Manager, Villa La Estancia le 20 janv. 2024
Dear Jason,Thank you for giving us the opportunity to welcome you to Villa la Estancia Riviera Nayarit and for taking the time to share your experience with us.
2/10 Horrible
Amir
Voyage en famille
17 janv. 2024
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Amir
Réponse de Miguel Velasco, General Manager, Villa La Estancia le 18 janv. 2024
Dear Amir, Thank you very much for taking the time to share this review and for placing your trust in us for your holiday. I am very sorry that we did not provide you with the experience you and your family expected, it is very important for us to know the areas where we need to continue to improve. We will take into consideration your comments about the different problems you experienced with your Expedia booking as well as the problems you had with your room and breakfast experience.Please contact me personally to assist you with your reservation on your next visit. We would be honoured to have the opportunity to welcome you back and show you the improvements we have been working on.Best regards
8/10 Bien
Maricelys
Voyage en groupe, Voyage d’affaires
16 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Maricelys
Séjour de 4 nuits en janvier 2024
Réponse de Miguel Velasco, General Manager, Villa La Estancia le 16 janv. 2024
Dear Maricelys,We are glad that we have been part of your vacations trip, and we will be more than happy to have you back many more times in the future; this is your home away from home!
10/10 Excellent
Blanca, Union City
Voyage en famille
16 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Blanca
Séjour de 4 nuits en décembre 2023
Réponse de Miguel Velasco, General Manager, Villa La Estancia le 16 janv. 2024
Dear Blanca,Thank you again for taking the time to write such a wonderful review. It is a pleasure to know that this experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and unique as it can be.
10/10 Excellent
Richard
15 janv. 2024
Richard
Séjour de 1 nuit en janvier 2024
Réponse de Miguel Velasco, General Manager, Villa La Estancia le 5 févr. 2024
Dear Richard,Thank you for giving us the opportunity to welcome you to Villa la Estancia Riviera Nayarit and for taking the time to share your experience with us.
10/10 Excellent
Rick
14 janv. 2024
Rick
Séjour de 1 nuit en janvier 2024
Réponse de Miguel Velasco, General Manager, Villa La Estancia le 16 janv. 2024
Dear Rick, We are extremely pleased to know that you enjoyed your stay at our hotel; from the facilities to the service of our colleagues, who take care of every detail to provide an unforgettable experience.
8/10 Bien
Rhonda
Voyage en groupe
14 janv. 2024
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Rhonda
Séjour de 3 nuits en janvier 2024
Réponse de Miguel Velasco, General Manager, Villa La Estancia le 15 janv. 2024
Dear Rhonda, I want to thank you for sharing your review I also would like to thank you for have chosen Villa La Estancia to spend your vacation and for your kind comments in regards to our staff. However I am truly sorry to read we did not meet your expectations regarding the restaurants food service.Best regards,
6/10 Satisfaisant
Richard
14 janv. 2024
Richard
Séjour de 3 nuits en janvier 2024
Réponse de Miguel Velasco, General Manager, Villa La Estancia le 15 janv. 2024
Dear Richard, Thank you for taking the time to share your experience with us. I am very sorry that your recent visit was not what you expected.I hope you will give us the opportunity to welcome you again and serve you with the hospitality and warmth that characterises us.Best regards,Miguel VelascoGeneral ManagerVilla la Estancia Riviera Nayarit
10/10 Excellent
JEFFRY
11 janv. 2024
JEFFRY
Séjour de 3 nuits en janvier 2024
Réponse de Miguel Velasco, General Manager, Villa La Estancia le 1 févr. 2024
Dear Jeffry,We are thrilled to read that you enjoyed your stay at Villa La Estancia; I want to thank you for posting such a nice review about our resort and staff.
10/10 Excellent
Mike
Voyage en couple
10 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mike
Séjour de 4 nuits en janvier 2024
Réponse de Miguel Velasco, General Manager, Villa La Estancia le 10 janv. 2024
Dear Mike, Thank you for giving us the opportunity to welcome you to Villa la Estancia Riviera Nayarit and for taking the time to share your experience with us.I am pleased to know that you had an unforgettable experience and that our team did a great job taking care of every detail of your stay.
10/10 Excellent
Blanca janett
Voyage en famille
8 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Blanca janett
Séjour de 1 nuit en janvier 2024
Réponse de Miguel Velasco, General Manager, Villa La Estancia le 8 janv. 2024
Estimada Blanca,Gracias por haber tomado el tiempo para publicar su revisión de su reciente estancia en Villa La Estancia, estoy realmente encantado de que hemos sido capaces de ofrecerle el mejor servicio y alojamiento. Saludos,
8/10 Bien
Amos
Voyage en couple
6 janv. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Amos
Séjour de 1 nuit en janvier 2024
Réponse de Miguel Velasco, General Manager, Villa La Estancia le 8 janv. 2024
Dear Amos, Thank you for having taken the time to post your review of your recent stay at Villa La Estancia Riviera Nayarit, Im glat to know that you and your family had an increible vacations. In another way, We sent a mail on 23 October 2023 to let you know about the 12 Usd charge. The 12 usd service fee will be destinated to the remaining of the service staff. That being said the service fee applies to all new bookings since February 2023 regardless of rate plan or meal plan purchased. All of us here at Villa La Estancia look forward to pampering you again in the warm and sunny shores of Banderas Bay!Best regards,
10/10 Excellent
Shuko
5 janv. 2024
Shuko
Séjour de 4 nuits en décembre 2023
Réponse de Miguel Velasco, General Manager, Villa La Estancia le 8 janv. 2024
Dear Shuko, I am glad to know that you experienced an outstanding service during your stay, due to the fact that each day we try to be better to satisfy our guests’ wants and needs. Best regards,
6/10 Satisfaisant
kerry
31 déc. 2023
kerry
Séjour de 3 nuits en décembre 2023
Réponse de Miguel Velasco, General Manager, Villa La Estancia le 4 janv. 2024
Dear Kerry, Thank you for taking the time to share your experience with us. I am very sorry that your recent visit was not what you expected.I hope you will give us the opportunity to welcome you again and serve you with the hospitality and warmth that characterises us.Best regards,
6/10 Satisfaisant
Beatriz
Voyage en famille
28 déc. 2023
Les points forts : Propreté
The promotion on your web site is misleading
Beatriz
Séjour de 3 nuits en décembre 2023
Réponse de Miguel Velasco, General Manager, Villa La Estancia le 29 déc. 2023
Dear Beatriz,Thank you for your recent stay at Villa La Estancia, Riviera Nayarit, and for having taken the time to post your review to share with us your experience. This feedback is very valuable to us, as it lets us know how we are doing and where we may need to make improvements.Best regards,
10/10 Excellent
Miguel Angel
Voyage en couple
27 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Miguel Angel
Séjour de 3 nuits en décembre 2023
Réponse de Miguel Velasco, General Manager, Villa La Estancia le 27 déc. 2023
Estimado Miguel, Gracias por darnos la oportunidad de recibirle en Villa la Estancia Riviera Nayarit y por tomarse el tiempo de compartir su experiencia con nosotros.Me complace saber que ha tenido una experiencia inolvidable y que nuestro equipo ha hecho un gran trabajo cuidando cada detalle de su estancia. Saludos,
10/10 Excellent
Adriana
Voyage en couple
21 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Adriana
Séjour de 5 nuits en décembre 2023
Réponse de Miguel Velasco, General Manager, Villa La Estancia le 21 déc. 2023
Dear Adriana, Thank you very much for choosing Villa la Estancia Riviera Nayarit as your place of rest and for sharing the details of your experience with us.Best regards,
10/10 Excellent
Brian H
Voyage en couple
20 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brian H
Séjour de 5 nuits en décembre 2023
Réponse de Miguel Velasco, General Manager, Villa La Estancia le 21 déc. 2023
Dear Brian H,Thank you for giving us the opportunity to welcome you to Villa la Estancia Riviera Nayarit and for taking the time to share your experience with us.Best regards,
10/10 Excellent
Luis
20 déc. 2023
Luis
Réponse de Miguel Velasco, General Manager, Villa La Estancia le 5 févr. 2024
Estimado Luis, Gracias por darnos la oportunidad de recibirle en Villa la Estancia Riviera Nayarit y por tomarse el tiempo de compartir su experiencia con nosotros.
10/10 Excellent
Benjamin
Voyage en couple
19 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Benjamin
Séjour de 1 nuit en décembre 2023
Réponse de Miguel Velasco, General Manager, Villa La Estancia le 19 déc. 2023
Dear Benjamin, Thank you for providing us the opportunity of hosting you at Villa la Estancia Riviera Nayarit and for taking the time to share your experience with us.Best regrads,
10/10 Excellent
Peggy
12 déc. 2023
Peggy
Séjour de 7 nuits en décembre 2023
Réponse de Miguel Velasco, General Manager, Villa La Estancia le 4 janv. 2024
Dear Peggy, Thank you for giving us the opportunity to welcome you to Villa la Estancia Riviera Nayarit and for taking the time to share your experience with us.Best regards
10/10 Excellent
David William, NEWBURY PARK
Voyage en couple
11 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
David William
Séjour de 9 nuits en décembre 2023
Réponse de Miguel Velasco, General Manager, Villa La Estancia le 12 déc. 2023
Dear David, I am pleased to hear that you had an unforgettable experience and that our team did a great job taking care of every detail of your stay. Your comments inspire us to continue to make our guests' satisfaction possible.