Avis
8,8
Excellent
8,8/10
Propreté
9,0/10
Personnel et service
8,8/10
Équipements
8,4/10
Infrastructures et conditions de l’hébergement
8,6/10
Écoresponsabilité
Avis
4 août 2012
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
6/10 Satisfaisant
Emily
Voyage en couple
27 mai 2024
Les points forts : Propreté, personnel et service, équipements
Emily
Séjour de 2 nuits en mai 2024
10/10 Excellent
Robert
Voyage en couple
5 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Robert
Séjour de 2 nuits en mai 2024
Réponse de Laura R. le 24 mai 2024
Dear Robert, Thank you for your glowing review! We're thrilled to hear you had an awesome weekend and enjoyed the property, staff, and our newly renovated guest rooms. We appreciate your feedback regarding the pool and spa areas, and we will certainly take your comments into consideration as we continue to enhance our facilities. It's wonderful to know you took advantage of our proximity to the casino and enjoyed the convenience of our shuttle service. We're delighted you had a great weekend and look forward to welcoming you back for another memorable stay.
10/10 Excellent
Josie
Voyage en famille
3 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Josie
Séjour de 1 nuit en avril 2024
Réponse de Laura R. le 24 mai 2024
Thank you Josie!
8/10 Bien
Patricia
Voyage en couple
27 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Patricia
Séjour de 2 nuits en avril 2024
Réponse de Laura R. le 24 mai 2024
Patricia, Thank you for sharing your experience!
10/10 Excellent
Ilene
21 avr. 2024
Les points faibles : Propreté
Ilene
Séjour de 2 nuits en avril 2024
Réponse de Laura R. le 24 mai 2024
Thank you Ilene!
6/10 Satisfaisant
Gina
11 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Gina
Séjour de 2 nuits en avril 2024
Réponse de Laura R. le 24 mai 2024
Dera Gina, Thank you for your review. We appreciate all guest feedback, so if there was anything we could have done to earn all five stars please feel free to share in the future.
10/10 Excellent
Demetrios
28 févr. 2024
Demetrios
Séjour de 1 nuit en février 2024
10/10 Excellent
Crystal
24 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Crystal
Séjour de 1 nuit en février 2024
Réponse de Laura R. le 26 févr. 2024
Thank you for taking the time to review your experience Crystal!
10/10 Excellent
Andrea, Southampton
Voyage en couple
2 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Andrea
Séjour de 3 nuits en janvier 2024
Réponse de Laura R. le 5 févr. 2024
Dear Andrea, Thank you for choosing The Spa at Norwich Inn for your stay and for taking the time to share your kind words. We apologize for the discomfort you encountered with the room temperature during your stay. Your comfort is our top priority, and we regret that we fell short of providing you with the ideal sleep environment. Please know that we have taken note of your feedback, and our team will look into it. We appreciate your understanding and hope to welcome you back for another stay where we can exceed your expectations!
8/10 Bien
beth
6 janv. 2024
Les points forts : Propreté, personnel et service, confort de la chambre
beth
Séjour de 2 nuits en janvier 2024
Réponse de Laura R. le 12 janv. 2024
Dear Beth, Thank you for your review!
2/10 Horrible
Dianne
29 déc. 2023
Dianne
Séjour de 1 nuit en décembre 2023
Réponse de Laura R. le 5 févr. 2024
Dear Dianne, We are disappointed to see a 1 out of 5 rating and hope you might give us some insight about your experience. Please reach out to any manager at your earliest convenience.
10/10 Excellent
seth
15 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
seth
Séjour de 1 nuit en novembre 2023
Réponse de Laura R. le 12 janv. 2024
Seth, Thank you for taking the time to share your experience! We are thrilled we exceeded your expectations and look forward to hosting you in the future.
10/10 Excellent
Jillian
Voyage en groupe
13 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jillian
Séjour de 1 nuit en octobre 2023
Réponse de Laura R. le 12 janv. 2024
Thank you, Jillian, for the review! We appreciate you taking the time and hope you return soon!
8/10 Bien
Laura
Voyage en famille
26 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Laura
Séjour de 1 nuit en novembre 2023
Réponse de Laura R. le 1 déc. 2023
Dear Laura, Thank you for the kind words and for taking the time to review your experience! Our top priority is to continuously improve the way we serve our guests. With this in mind, any insights or suggestions you may have that could help us create an exceptional experience for you on your next visit, aiming for nothing less than a 5-star rating, would be appreciated.
4/10 Médiocre
Brandon
24 sept. 2023
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Brandon
Séjour de 2 nuits en septembre 2023
Réponse de Laura R. le 29 sept. 2023
Dear Brandon, Thank you rating your experience. We apologize for any short comings with your visit. We would welcome any feedback you would be willing to share.
10/10 Excellent
Haben
15 sept. 2023
Haben
Séjour de 1 nuit en septembre 2023
Réponse de Laura R. le 6 oct. 2023
Thank you for the review, Haben. We are thrilled to hear you had a pleasant stay and look forward to welcoming you back soon!
6/10 Satisfaisant
Gail
Voyage en couple
4 sept. 2023
Les points forts : Propreté et équipements
Gail
Séjour de 2 nuits en septembre 2023
Réponse de Laura R. le 7 sept. 2023
Dear Gail, Thank you for taking the time to share your feedback regarding your recent stay. We appreciate your kind words and candid review of the inn room. We are happy to announce all of our guest rooms will be completely renovated over the next six months. We hope you will stay in touch with us and when all of our renovations are complete give us a opportunity to host you and your party as we strive to make your stay even more comfortable and enjoyable!
8/10 Bien
Linda
4 sept. 2023
Linda
Séjour de 1 nuit en septembre 2023
Réponse de Laura R. le 29 sept. 2023
Dear Linda, Thank you for your review! Our dedication is to consistently elevate the satisfaction of our guests. With that in mind, we would welcome any suggestions you could share to help us guarantee a 5-star experience for your upcoming visit.
10/10 Excellent
michael
19 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A beautiful touch of relaxation in Norwich
michael
Séjour de 3 nuits en août 2023
Réponse de Laura R. le 21 août 2023
Dear Michael, Thank you! We appreciate your kind words and will make sure to share your feedback with our employees. We look forward to hosting you again in the future.
10/10 Excellent
Nicole
Voyage en couple
18 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nicole
Séjour de 1 nuit en août 2023
Réponse de Laura R. le 21 août 2023
Dear Nicole, Thank you for feedback and the five-star review! We are happy to hear you and your husband enjoyed your time with us and look forward to welcoming you back.
10/10 Excellent
Charles
Voyage en groupe
14 août 2023
Les points forts : Équipements
Charles
Séjour de 2 nuits en août 2023
Réponse de Laura R. le 21 août 2023
Dear Charles, Thank you for the five out of five review! We appreciate you taking the time and will make note of your feedback to share with our management team. Have a great day!
4/10 Médiocre
Tara
4 août 2023
Les points faibles : Confort de la chambre
The Worst
Tara
Séjour de 1 nuit en juillet 2023
Réponse de Laura R. le 7 août 2023
Dear Tara, Thank you for your review and taking the time to share your feedback about your stay. We appreciate your honest assessment. We apologize for any inconveniences you may have encountered during your check out process. We will make sure to go through this review with our front desk department to make sure all are up to speed. We want to assure you that we are always committed to enhancing our guests' experience, and we're excited to share that over the next year, we have extensive renovations planned, including updating ALL Inn guests rooms and various common spaces throughout the property. AND we are very excited to announce this will include the addition of an outdoor pool and jacuzzi to further elevate your relaxation! We do have an on-site apiary which is why you might have seen bees, but they do tend to stay close to their hive so we will make sure go over this with our bee keeper. Your satisfaction is our top priority, and we hope you might consider returning for another visit to see all of the exciting improvements when complete!
6/10 Satisfaisant
Lisa
24 juil. 2023
Lisa
Séjour de 1 nuit en juillet 2023
Réponse de Laura R. le 7 août 2023
Dear Lisa, Thank you very much for taking the time to review your experience! We're always striving to to provide the best possible experience for our guests, so in the future we would love to know how we can earn a 5-star rating from you during your next visit. Our team is committed to providing exceptional customer service and we want to ensure that every aspect of your experience with us is top-notch.
10/10 Excellent
Caitlin
12 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing!
Caitlin
Séjour de 2 nuits en juillet 2023
Réponse de Laura R. le 7 août 2023
Dear Caitlin, Thank you for taking the time to review your experience! We're thrilled to hear that your visit exceeded your expectations. We will make sure to share all of your kind words with our management team. Thank you for your loyalty and for considering us for your future visits. We look forward to welcoming you back and providing you with another memorable experience.
10/10 Excellent
Alisa
8 juil. 2023
Alisa
Séjour de 1 nuit en juillet 2023
Réponse de Laura R. le 10 juil. 2023
We appreciate the 10 out of 10 rating Alisa! It is great to hear you had a fabulous time and we hope to welcome you back soon.
10/10 Excellent
Marina
6 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Marina
Séjour de 2 nuits en juillet 2023
Réponse de Laura R. le 10 juil. 2023
Thank you for the kind words and review Marina!
10/10 Excellent
Stephanie
Voyage en famille
3 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stephanie
Séjour de 1 nuit en juillet 2023
Réponse de Laura R. le 5 juil. 2023
Dear Stephanie, Thank you so much for your heartwarming review! We were truly touched by your kind words and are thrilled to hear that our staff exceeded your expectations. Our team is dedicated to ensuring that every guest has a memorable experience, and we're delighted that we were able to create such a positive impression on you. We will make sure to pass along your compliments to the entire team, as they will be thrilled to hear that their efforts made a difference in your stay! It was our pleasure to host you and your daughter, and we hope to have the opportunity to welcome you back in the future.
2/10 Horrible
Douglas
3 juil. 2023
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Douglas
Séjour de 1 nuit en juillet 2023
Réponse de Laura R. le 5 juil. 2023
Dear Douglas, We're sorry to hear that you had a negative experience and rated us 1 out of 5. We value your feedback and would appreciate it if you could provide us with more information about what went wrong. Your insights will help us investigate the issue thoroughly and work towards resolving it. We strive to provide excellent service and want to ensure your satisfaction. Please feel free to share any specific details or concerns you had so that we can address them promptly.
8/10 Bien
Robin
Voyage en famille
25 juin 2023
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Robin
Séjour de 2 nuits en juin 2023
Réponse de Laura R. le 5 juil. 2023
Dear Robin, Thank you for rating us 8 out of 10! We appreciate your feedback. We would love to hear more about your experience so that we can continue to improve our services. If you have any specific comments or suggestions, please feel free to share them with us. We value your input and want to ensure your complete satisfaction. Thank you again for choosing us.
10/10 Excellent
Mareen
25 juin 2023
Les points forts : Propreté
Mareen
Séjour de 1 nuit en juin 2023
Réponse de Laura R. le 5 juil. 2023
Thank you Mareen! We are glad to hear we exceeded your expectations.
8/10 Bien
Dorett
Voyage en couple
21 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dorett
Séjour de 1 nuit en juin 2023
Réponse de Laura R. le 23 juin 2023
Thank you Dorett! We strive to offer a five-star experience to every guest, so feel free next time to provide any feedback on how we could have meet those standards for you and your party.
8/10 Bien
Chris
19 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Inn day spa relaxing
Chris
Séjour de 2 nuits en juin 2023
Réponse de Laura R. le 23 juin 2023
Dear Chris, Thank you for your review and feedback. We will make sure to share your feedback regarding the ice maker and the fitness classes with our management team as we evaluate our upcoming renovations and select future classes. We look forward to hosting you in the future.
8/10 Bien
Laurie
Voyage en couple
12 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Laurie
Séjour de 1 nuit en juin 2023
Réponse de Laura R. le 12 juin 2023
Dear Laurie, We appreciate your review and feedback. We are happy to hear that you found our property to be very clean and our staff to be friendly. Please look for exciting updates throughout the property over the next 6 months. We are confident that the planned renovations to the Inn Rooms will elevate your future stays with us. We are committed to providing a refreshing and rejuvenating atmosphere for all our guests. We look forward to welcoming you back in the future and showcasing the improvements we have in store.
10/10 Excellent
Jodi
11 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
We will definitely return
Jodi
Séjour de 1 nuit en juin 2023
Réponse de Laura R. le 12 juin 2023
Dear Jodi, Thank you for your review and kind words! We look forward to hosting you again.
10/10 Excellent
Stephanie, Essex
11 juin 2023
Stephanie
Séjour de 1 nuit en juin 2023
Réponse de Laura R. le 5 juil. 2023
Dear Stephanie, Your five-star rating means the world to us! We truly appreciate your feedback and look forward to serving you again.
10/10 Excellent
Matthew
10 juin 2023
Matthew
Séjour de 1 nuit en juin 2023
Réponse de Laura R. le 5 juil. 2023
Dear Matthew, Your five out of five review is greatly appreciated. We're thrilled to have exceeded your expectations!
10/10 Excellent
Ediltrudiz
4 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ediltrudiz
Séjour de 1 nuit en juin 2023
Réponse de Laura R. le 9 juin 2023
Dear Ediltrudiz, We appreciate you taking the time to review your stay with us! Thank you for your support and we hope to welcome you back soon.
10/10 Excellent
David
Voyage en couple
4 juin 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
David
Séjour de 1 nuit en juin 2023
Réponse de Laura R. le 9 juin 2023
Dear David, Thank you for your kind words and for choosing to stay with us. We look forward to the opportunity of welcoming you again in the future.
10/10 Excellent
Melody
25 mai 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Melody
Séjour de 1 nuit en mai 2023
Réponse de Laura R. le 9 juin 2023
Thank you Melody! We appreciate you reviewing your stay and for rating us 10 out of 10. We hope to have the pleasure of hosting you again soon.
10/10 Excellent
David, Lambertville
14 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
David
Séjour de 1 nuit en mai 2023
Réponse de Laura L. le 22 mai 2023
Thank you for reviewing your experience David!
10/10 Excellent
Swapnil
Voyage en famille avec de jeunes enfants
8 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Swapnil
Séjour de 1 nuit en mai 2023
Réponse de Laura L. le 22 mai 2023
Thank you Swapnil for the review and kind words! We look forward to your return.
8/10 Bien
Michael
Voyage en couple
28 avr. 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Michael
Séjour de 1 nuit en avril 2023
Réponse de Laura L. le 3 mai 2023
Dear Michael, Thank you for taking the time to share your feedback about your recent experience at The Spa at Norwich Inn. We apologize for the wait times you experienced during your breakfast and checkout. We understand how frustrating it can be to wait for service, and we are looking into this issue with our management staff to ensure that our guests receive prompt and efficient service. Please know that we take your feedback seriously, and we will take the necessary steps to improve. We hope that you will consider visiting us again in the future and give us another opportunity to provide you with the exceptional service that we strive for. Thank you for choosing The Spa at Norwich Inn, and we look forward to serving you again soon!
8/10 Bien
Shelley
Voyage en couple
17 avr. 2023
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Shelley
Réponse de Laura L. le 22 mai 2023
Dear Shelley, Thank you for taking the time to share your feedback, your compliments are truly appreciated. We apologize if you felt that our facility could use some updating, but please be assured that we continuously evaluate and make improvements to ensure our facilities meet the highest standards of comfort and aesthetics. Regarding the knowledge of our staff about surrounding attractions, we appreciate your feedback. While our main focus is providing exceptional service and amenities within our grounds, we understand that many guests are interested in exploring the area. We will work on improving the knowledge of our staff regarding local attractions and activities, so we can better assist guests who are interested in venturing beyond our premises. Thank you for bringing these points to our attention. Your feedback is invaluable as we strive to provide the best possible experience for our guests. We hope to have the opportunity to welcome you back in the future and exceed your expectations.
10/10 Excellent
David
16 avr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice place to stay
David
Séjour de 1 nuit en avril 2023
Réponse de Laura L. le 3 mai 2023
David, Thank you for choosing to stay with us. We hope you will return soon for a longer stay and give yourself a chance to explore all of our amenities. You won't be disappointed!
10/10 Excellent
Robert
15 avr. 2023
Robert
Séjour de 1 nuit en avril 2023
Réponse de Laura L. le 3 mai 2023
Thank you for the 10 out of 10 rating Robert!
10/10 Excellent
Dorothy
Voyage en couple
12 avr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dorothy
Séjour de 1 nuit en avril 2023
Réponse de Laura L. le 3 mai 2023
Thank you Dorothy for the 5 out of 5 rating! We are so happy to hear you had a great time. Please come back soon!
10/10 Excellent
Richard
Voyage en groupe
8 avr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Richard
Séjour de 1 nuit en avril 2023
Réponse de Laura R. le 10 avr. 2023
Dear Richard, Thank you for reviewing your experience. We appreciate the 5 out of 5 rating and look forward to welcoming you back.
10/10 Excellent
Phyllis
Voyage en famille, Voyage en groupe
7 avr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Phyllis
Séjour de 1 nuit en avril 2023
Réponse de Laura R. le 7 avr. 2023
Phyllis, Thank you for the 5 out of 5 rating! We appreciate you taking the time to share your recent experience and the kind words.
10/10 Excellent
Phyllis
Voyage en groupe, Voyage en couple
6 avr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Phyllis
Séjour de 1 nuit en mars 2023
Réponse de Laura R. le 7 avr. 2023
Dear Phyllis, Thank you for taking the time to share your positive experience. Our location is perfect for those who want to be close to Mohegan Sun, but have all the amenities of our Inn and we are thrilled to hear we exceeded your expectations in terms of amenities and service. Our spa does tend to fill up, but we hope you will come back when you can experience our luxurious spa treatments. Thank you for choosing our hotel, and we look forward to welcoming you back soon for another great experience!