Avis sur The Watershed - Formerly Hotel Zero Degrees
The Watershed - Formerly Hotel Zero Degrees
353 Main Ave, Norwalk, CT
Avis
8,6
Excellent
9,0/10
Propreté
9,0/10
Personnel et service
8,2/10
Équipements
8,6/10
Infrastructures et conditions de l’hébergement
8,4/10
Écoresponsabilité
Avis
Voyage en famille
24 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Yatzel Gomez le 24 oct. 2023
Dear Pomme, Thank you kindly for taking the time to post this highly ranked feedback regarding your recent stay with us! We hope to welcome you back anytime you are visiting the area!
10/10 Excellent
Martine, Montréal
28 juin 2023
Martine
Séjour de 3 nuits en juin 2023
Réponse de Pia Bolanos le 21 juil. 2023
Dear Martine,Thank you kindly for taking the time to post this feedback regarding your recent stay with us! We hope to welcome you back anytime you are visiting the area! We are happy to do our best to accommodate you in a quiet area for any future stays!
10/10 Excellent
Walter
9 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Walter
Séjour de 1 nuit en mai 2024
Réponse de Yatzel Gomez le 9 mai 2024
Dear Walter, Thank you kindly for taking the time to post this top ranked feedback regarding your recent stay with us! We look forward to welcoming you back anytime you are visiting the area!
10/10 Excellent
Rich
Voyage en famille avec de jeunes enfants
8 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rich
Séjour de 2 nuits en mai 2024
Réponse de Yatzel Gomez le 8 mai 2024
Dear Rich, Thank you for your glowing review and for taking the time to share your feedback. It was our pleasure to have you as our guest, and we look forward to welcoming you back for another outstanding experience in the future.
10/10 Excellent
Michael T.
Voyage en couple
8 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michael T.
Séjour de 1 nuit en mai 2024
Réponse de Yatzel Gomez le 8 mai 2024
Dear Michael, Thank you kindly for taking the time to post this top ranked feedback regarding your recent stay with us! We look forward to welcoming you back anytime you are visiting the area!
10/10 Excellent
Theresa
Voyage en couple
3 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Theresa
Séjour de 6 nuits en avril 2024
Réponse de Yatzel Gomez le 4 mai 2024
Dear Theresa,Thank you kindly for taking the time to post this highly ranked feedback regarding your recent stay with us! We hope to welcome you back soon!
10/10 Excellent
Gerardo, Lodi
3 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gerardo
Séjour de 1 nuit en avril 2024
Réponse de Yatzel Gomez le 4 mai 2024
Dear Gerardo,Thank you kindly for taking the time to post this top ranked feedback regarding your recent stay with us! We look forward to welcoming you back anytime you are visiting the area!
10/10 Excellent
Margarita
27 avr. 2024
Margarita
Séjour de 1 nuit en avril 2024
Réponse de Pia Bolanos le 29 avr. 2024
Dear Margarita,Thank you for choosing to stay with us and for sharing your experience. We're delighted that you enjoyed your time at our hotel.Regarding breakfast options, we offer a selection of coffee, fruits, and oatmeal to start your day. While we understand that our breakfast offerings may be limited, we are fortunate to be surrounded by fantastic dining options near the hotel. We always encourage our guests to explore these local eateries for a delicious and varied culinary experience.Your satisfaction is our priority, and we are thrilled that you chose to stay with us. Should your travels bring you back to the area, we would love the opportunity to host you again and provide you with an even more memorable stay.
4/10 Médiocre
Nikhil
Voyage en couple
27 avr. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Nikhil
Séjour de 1 nuit en avril 2024
Réponse de Pia Bolanos le 29 avr. 2024
Dear Nikhil,Thank you for choosing to stay with us and for taking the time to share your experience. We sincerely apologize for the inconvenience caused by the water leak and the smell in your room and appreciate your understanding as we swiftly addressed the issue by relocating you to another room.We understand that unexpected situations can arise, and we strive to handle them with professionalism and care. Your feedback is valuable to us, and we will use it to improve our services and prevent such incidents in the future.If you have any questions or need further clarification, please do not hesitate to contact us.Thank you for your understanding and we look forward to welcoming you in the future.
10/10 Excellent
Barbara, Kennebunk
Voyage en famille
22 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Barbara
Séjour de 1 nuit en avril 2024
Réponse de Yatzel Gomez le 23 avr. 2024
Dear Barbara, Thank you kindly for taking the time to post this highly ranked feedback regarding your recent stay with us! We hope to welcome you back soon!
6/10 Satisfaisant
Felipe, New Canaan
21 avr. 2024
Felipe
Séjour de 3 nuits en avril 2024
Réponse de Yatzel Gomez le 23 avr. 2024
Dear Felipe, Thank you for this feedback regarding your recent stay with us. Please feel free to reach out to me directly if you would like to discuss your experience further or if there is anything else we can do to make it right.
4/10 Médiocre
Lisa
19 avr. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Lisa
Séjour de 1 nuit en mars 2024
Réponse de Yatzel Gomez le 23 avr. 2024
Dear Lisa, Thank you for this feedback regarding your recent stay with us. Please feel free to reach out to me directly if you would like to discuss your experience further or if there is anything else we can do to make it right.
10/10 Excellent
Nicholas
Voyage en couple
18 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nicholas
Séjour de 1 nuit en avril 2024
Réponse de Yatzel Gomez le 18 avr. 2024
Dear Nicholas, Thank you for your glowing review and for taking the time to share your feedback. It was our pleasure to have you as our guest, and we look forward to welcoming you back for another outstanding experience in the future.
2/10 Horrible
Michael
16 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michael
Séjour de 1 nuit en avril 2024
Réponse de Pia Bolanos le 29 avr. 2024
Dear Michael,We appreciate your interest in staying with us and value your understanding of our cancellation policy. We wanted to clarify our process regarding cancellation fees, especially when cancellations occur outside the 24-hour window.At our establishment, we have a 24-hour cancellation policy in place to ensure the smooth operation of our bookings and to accommodate other potential guests. This means that if a cancellation is made within 24 hours of your scheduled arrival time, no fee will be charged.However, if a cancellation is made after this timeframe, a cancellation fee will be applied. This fee is necessary to cover the costs associated with holding the reservation and ensuring our services are available for all guests.We believe in transparency and fairness in our policies and strive to provide the best experience for all our guests. If you have any questions or need further clarification, please do not hesitate to contact us.Thank you for your understanding and we look forward to welcoming you in the future.
10/10 Excellent
Mary Ellen
Voyage en famille
14 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mary Ellen
Séjour de 1 nuit en avril 2024
Réponse de Yatzel Gomez le 14 avr. 2024
Dear Mary Ellen, Thank you kindly for taking the time to post this top ranked feedback regarding your recent stay with us! We look forward to welcoming you back anytime you are visiting the area!
10/10 Excellent
Melvin
12 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Melvin
Séjour de 1 nuit en avril 2024
Réponse de Yatzel Gomez le 13 avr. 2024
Dear Melvin, Thank you for your glowing review and for taking the time to share your feedback. It was our pleasure to have you as our guest, and we look forward to welcoming you back for another outstanding experience in the future.
8/10 Bien
Nicole, brooklyn
9 avr. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Nicole
Séjour de 1 nuit en février 2024
Réponse de Yatzel Gomez le 11 avr. 2024
Dear Nicole,Thank you kindly for taking the time to post this highly ranked feedback regarding your recent stay with us! We hope to welcome you back soon!
6/10 Satisfaisant
Indira
6 avr. 2024
Les points forts : Propreté et personnel et service
Indira
Séjour de 1 nuit en avril 2024
Réponse de Yatzel Gomez le 11 avr. 2024
Dear Indira, Thank you for taking the time to provide us with your feedback regarding your recent stay at our hotel. We sincerely apologize for the inconveniences you experienced during your visit, and we appreciate you bringing these issues to our attention. We hope you will give us another opportunity to provide you with a superior stay in the future. Please feel free to reach out to me directly if you would like to discuss your experience further or if there is anything else we can do to make it right.
10/10 Excellent
kendrick
3 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
kendrick
Séjour de 1 nuit en mars 2024
Réponse de Yatzel Gomez le 4 avr. 2024
Dear Kendrick, Thank you kindly for taking the time to post this top ranked feedback regarding your recent stay with us! We look forward to welcoming you back anytime you are visiting the area!
10/10 Excellent
gregory
Voyage en famille avec de jeunes enfants, Voyage d’affaires
2 avr. 2024
gregory
Séjour de 1 nuit en avril 2024
Réponse de Yatzel Gomez le 11 avr. 2024
Dear Gregory,Thank you kindly for taking the time to post this highly ranked feedback regarding your recent stay with us! We hope to welcome you back soon!
8/10 Bien
Alec
Voyage en couple
1 avr. 2024
Les points forts : Propreté, personnel et service, équipements
Alec
Séjour de 1 nuit en mars 2024
Réponse de Yatzel Gomez le 2 avr. 2024
Dear Alec, Thank you kindly for taking the time to post this highly ranked feedback regarding your recent stay with us! We hope to welcome you back soon!
8/10 Bien
Sandra
Voyage en couple
31 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sandra
Séjour de 1 nuit en mars 2024
Réponse de Yatzel Gomez le 31 mars 2024
Dear Sandra, Thank you for taking a moment to share your comments about your recent stay at Hotel Zero Degrees Norwalk. Your feedback is important to us as it motivates us to continue to improve. We look forward to welcoming you back for another outstanding experience in the future!
2/10 Horrible
Julianne
Voyage en famille
30 mars 2024
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Julianne
Séjour de 1 nuit en mars 2024
Réponse de Yatzel Gomez le 31 mars 2024
Dear Julianne, Thank you for this feedback regarding your recent stay with us. We value your feedback as it helps us identify areas for improvement. We hope you will give us another opportunity to provide you with a superior stay in the future. Please feel free to reach out to me directly if you would like to discuss your experience further or if there is anything else we can do to make it right
8/10 Bien
Ellen
29 mars 2024
Ellen
Séjour de 1 nuit en mars 2024
Réponse de Yatzel Gomez le 18 avr. 2024
Dear Ellen, Thank you kindly for taking the time to post this highly ranked feedback regarding your recent stay with us! We hope to welcome you back soon!
10/10 Excellent
Michelle
Voyage en famille
23 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michelle
Séjour de 1 nuit en mars 2024
Réponse de Yatzel Gomez le 23 mars 2024
Dear Michelle, Thank you kindly for taking the time to post this top ranked feedback regarding your recent stay with us! We look forward to welcoming you back anytime you are visiting the area!
6/10 Satisfaisant
Jessica
15 mars 2024
Les points forts : Propreté, personnel et service, équipements
Jessica
Séjour de 1 nuit en mars 2024
Réponse de Yatzel Gomez le 16 mars 2024
Dear Jessica,Thank you for this feedback regarding your recent stay with us. We value your feedback as it helps us identify areas for improvement. We hope you will give us another opportunity to provide you with a superior stay in the future. Please feel free to reach out to me directly if you would like to discuss your experience further or if there is anything else we can do to make it right.
10/10 Excellent
Alison
10 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Alison
Séjour de 1 nuit en mars 2024
Réponse de Yatzel Gomez le 13 mars 2024
Dear Alison, Thank you kindly for taking the time to post this top ranked feedback regarding your recent stay with us! We look forward to welcoming you back anytime you are visiting the area!
10/10 Excellent
Krystyna
9 mars 2024
Krystyna
Séjour de 1 nuit en mars 2024
Réponse de Yatzel Gomez le 31 mars 2024
Dear Krystyna,Thank you kindly for taking the time to post this top ranked feedback regarding your recent stay with us! We look forward to welcoming you back anytime you are visiting the area!
10/10 Excellent
Mary
Voyage d’affaires
4 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mary
Séjour de 2 nuits en mars 2024
Réponse de Yatzel G. le 6 mars 2024
Dear Mary, Thank you for your glowing review and for taking the time to share your feedback. It was our pleasure to have you as our guest, and we look forward to welcoming you back for another outstanding experience in the future.
10/10 Excellent
Jamie
29 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jamie
Séjour de 1 nuit en février 2024
Réponse de Pia Bolanos le 1 mars 2024
Dear Jamie,Thank you for your glowing review and for taking the time to share your feedback. It was our pleasure to have you as our guest, and we look forward to welcoming you back for another outstanding experience in the future.
10/10 Excellent
Voyageur vérifié
Voyage en famille
25 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en février 2024
Réponse de Yatzel Gomez le 26 févr. 2024
Dear Sir/Ma'am, Thank you kindly for taking the time to post this highly ranked feedback regarding your recent stay with us! We hope to welcome you back soon!
8/10 Bien
Lisa
25 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lisa
Séjour de 1 nuit en février 2024
Réponse de Yatzel Gomez le 26 févr. 2024
Dear Lisa,Thank you kindly for taking the time to post this highly ranked feedback regarding your recent stay with us! Please accept our sincerest apologies for any inconvenience the passing train may have caused during your stay. We hope to welcome you back anytime you are visiting the area! We are happy to do our best to accommodate you in a quiet area for any future stays!
8/10 Bien
Joseph
Voyage en groupe
19 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Joseph
Séjour de 1 nuit en février 2024
Réponse de Yatzel G. le 20 févr. 2024
Dear Joseph, Thank you for this feedback regarding your recent stay with us. We look forward to welcoming you back anytime you are visiting the area!
10/10 Excellent
Melanie
17 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Melanie
Séjour de 2 nuits en février 2024
Réponse de Pia Bolanos le 19 févr. 2024
Dear Melanie, Thank you kindly for taking the time to post this top ranked feedback regarding your recent stay with us! We look forward to welcoming you back anytime you are visiting the area!
8/10 Bien
Lenicia
15 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lenicia
Séjour de 1 nuit en février 2024
Réponse de Yatzel Gomez le 15 févr. 2024
Dear Lenicia, Thank you kindly for taking the time to post this highly ranked feedback regarding your recent stay with us! We hope to welcome you back soon!
6/10 Satisfaisant
Voyageur vérifié
12 févr. 2024
Les points forts : Propreté et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en février 2024
Réponse de Pia Bolanos le 12 févr. 2024
Dear Guest,Thank you for taking a moment to share your comments about your recent stay at Hotel Zero Degrees Norwalk. Your feedback is important to us as it motivates us to continue to improve. we look forward to welcoming you back for another outstanding experience in the future!
10/10 Excellent
jing
Voyage en famille
2 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
jing
Réponse de Yatzel Gomez le 4 févr. 2024
Dear Jing, Thank you for your glowing review and for taking the time to share your feedback. It was our pleasure to have you as our guest, and we look forward to welcoming you back for another outstanding experience in the future.
10/10 Excellent
NuNu
Voyage en couple
1 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
NuNu
Séjour de 1 nuit en décembre 2023
Réponse de Yatzel Gomez le 2 févr. 2024
Dear NuNu, Thank you kindly for taking the time to post this top ranked feedback regarding your recent stay with us! We look forward to welcoming you back anytime you are visiting the area!
8/10 Bien
susan
31 janv. 2024
Les points forts : Propreté et personnel et service
susan
Séjour de 1 nuit en janvier 2024
Réponse de Yatzel Gomez le 2 févr. 2024
Dear Susan, Thank you kindly for taking the time to post this highly ranked feedback regarding your recent stay with us! We hope to welcome you back anytime you are visiting the area!
10/10 Excellent
Josette Raffy
30 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Josette Raffy
Séjour de 4 nuits en janvier 2024
Réponse de Aryanna Goodwin le 30 janv. 2024
Dear Josette, Thank you kindly for taking the time to post this top ranked feedback regarding your recent stay with us! We look forward to welcoming you back anytime you are visiting the area!
4/10 Médiocre
April
25 janv. 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
April
Séjour de 1 nuit en décembre 2023
Réponse de Yatzel Gomez le 27 janv. 2024
Dear April, Thank you for taking the time to provide us with your feedback regarding your recent stay at our hotel. We sincerely apologize for the inconveniences you experienced during your visit, and we appreciate you bringing these issues to our attention. We are actively working to complete the construction as quickly as possible, and we will take your feedback into consideration to improve our communication with guests about any potential disruptions. Please feel free to reach out to me directly if you wish to discuss your stay further. We hope you will consider Hotel Zero degrees during your next visit to the area.
2/10 Horrible
Joseph
Voyage en couple
22 janv. 2024
Les points faibles : Propreté et personnel et service
Joseph
Séjour de 1 nuit en janvier 2024
Réponse de Pia Bolanos le 22 janv. 2024
Dear Joseph,This afternoon's conversation was truly a pleasure, and we extend our sincere apologies on behalf of Hotel Zero Degrees Norwalk for any inconvenience you experienced.Should you decide to give us a second chance, I personally guarantee an incredible and seamless stay during your future visit. Your satisfaction is our top priority, and we are committed to ensuring a memorable experience for you.Thank you for your understanding, and we look forward to the opportunity to make amends.
6/10 Satisfaisant
Nathaniel
Voyage d’affaires
20 janv. 2024
Nathaniel
Séjour de 1 nuit en janvier 2024
Réponse de Pia Bolanos le 22 janv. 2024
Dear Nathaniel,Thank you for taking a moment to share your feedback about your recent stay at Hotel Zero Degrees Norwalk. Your feedback is important to us as it motivates us to continue to improve. we look forward to welcoming you back for another outstanding experience in the future!
6/10 Satisfaisant
kate
Voyage en couple
19 janv. 2024
Les points forts : Propreté et personnel et service
kate
Séjour de 1 nuit en janvier 2024
Réponse de Yatzel Gomez le 21 janv. 2024
Dear Kate, Thank you for taking a moment to post this review on Hotel Zero Degrees Norwalk. We appreciate your valuable feedback and apologize for the lighting in the room. Please know we have been working closely with our maintenance and housekeeping teams to identify any damaged or worn furnishings and fixtures and have them repaired or removed. Again, we apologize for the inconveniences you experienced during your visit, and we hope you will give us one more opportunity so that you can experience what's to come.
4/10 Médiocre
Nina
11 janv. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Surprised by a Construction Zone
Nina
Séjour de 1 nuit en janvier 2024
Réponse de Yatzel Gomez le 11 janv. 2024
Dear Nina, Thank you for taking the time to provide us with your feedback regarding your recent stay at our hotel. We sincerely apologize for the inconveniences you experienced during your visit, and we appreciate you bringing these issues to our attention. We are actively working to complete the construction as quickly as possible, and we will take your feedback into consideration to improve our communication with guests about any potential disruptions.We hope you will give us one more opportunity so that you can experience what's to come as we strive to provide our guests with a comfortable and enjoyable stay.Please feel free to reach out to me directly if you wish to discuss your stay further. We hope you will consider Hotel Zero Degrees during your next visit to the area.
8/10 Bien
Edward
10 janv. 2024
Les points forts : Personnel et service
Edward
Séjour de 2 nuits en janvier 2024
Réponse de Yatzel Gomez le 19 janv. 2024
Dear Edward, Thank you kindly for taking the time to post this top ranked feedback regarding your recent stay with us! We look forward to welcoming you back anytime you are visiting the area!
6/10 Satisfaisant
Selena
Voyage en couple
10 janv. 2024
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Selena
Séjour de 1 nuit en janvier 2024
Réponse de Yatzel Gomez le 10 janv. 2024
Dear Selena, Thank you for this feedback regarding your recent stay with us. We are actively working to complete the construction as quickly as possible, and we will take your feedback into consideration to improve our communication with guests about any potential disruptions. We apologize that your room request was not fulfilled, we will be addressing this issue with our staff to ensure it does not happen again in the future.Please feel free to reach out to me directly if you would like to discuss your experience further or if there is anything else we can do to make it right.
10/10 Excellent
Robert
Voyage d’affaires
8 janv. 2024
Robert
Séjour de 1 nuit en janvier 2024
Réponse de Yatzel Gomez le 9 janv. 2024
Dear Robert, Thank you for your glowing review and for taking the time to share your feedback. It was our pleasure to have you as our guest, and we look forward to welcoming you back for another outstanding experience in the future.
6/10 Satisfaisant
Karen
5 janv. 2024
Les points forts : Propreté
OK, But Under Construction
Karen
Séjour de 1 nuit en décembre 2023
Réponse de Yatzel Gomez le 9 janv. 2024
Dear Karen, Thank you for this feedback regarding your recent stay with us. We are actively working to complete the construction as quickly as possible, and we will take your feedback into consideration to improve our communication with guests about any potential disruptions. We hope you will give us another opportunity to provide you with a superior stay in the future.
6/10 Satisfaisant
Tori
Voyage en couple
2 janv. 2024
Les points faibles : Personnel et service
Tori
Séjour de 1 nuit en décembre 2023
Réponse de Yatzel Gomez le 6 janv. 2024
Dear Tori, Thank you for taking the time to provide us with your feedback regarding your recent stay at our hotel. We sincerely apologize for the inconveniences you experienced during your visit, and we appreciate you bringing these issues to our attention. We are actively working to complete the construction as quickly as possible, and we will take your feedback into consideration to improve our communication with guests about any potential disruptions. We hope you will give us one more opportunity so that you can experience what's to come as we strive to provide our guests with a comfortable and enjoyable stay.