Solarium

Avis sur The Watershed - Formerly Hotel Zero Degrees

3.5 out of 5

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 554 avis sur 1002." "
Note des voyageurs de 8 (Bien), d’après 258 avis sur 1002." "
Note des voyageurs de 6 (Satisfaisant), d’après 103 avis sur 1002." "
Note des voyageurs de 4 (Médiocre), d’après 43 avis sur 1002." "
Note des voyageurs de 2 (Horrible), d’après 44 avis sur 1002." "

9,0/10

Propreté

9,0/10

Personnel et service

8,2/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

Pomme

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel agréable
L’hôtel est sympa il Manque tout de même un service de petit déjeuner digne de ce nom!
Séjour de 1 nuit en octobre 2023
Réponse de Yatzel Gomez le 24 oct. 2023
Dear Pomme, Thank you kindly for taking the time to post this highly ranked feedback regarding your recent stay with us! We hope to welcome you back anytime you are visiting the area!

10/10 Excellent

Martine, Montréal

Séjour de 3 nuits en juin 2023
Réponse de Pia Bolanos le 21 juil. 2023
Dear Martine,Thank you kindly for taking the time to post this feedback regarding your recent stay with us! We hope to welcome you back anytime you are visiting the area! We are happy to do our best to accommodate you in a quiet area for any future stays!

10/10 Excellent

Walter

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This property has just undergone a complete renovation - it is well done, clean, and lovely.
Séjour de 1 nuit en mai 2024
Réponse de Yatzel Gomez le 9 mai 2024
Dear Walter, Thank you kindly for taking the time to post this top ranked feedback regarding your recent stay with us! We look forward to welcoming you back anytime you are visiting the area!

10/10 Excellent

Rich

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property was clean, staff very courteous and helpful....nice hotel ...
Séjour de 2 nuits en mai 2024
Réponse de Yatzel Gomez le 8 mai 2024
Dear Rich, Thank you for your glowing review and for taking the time to share your feedback. It was our pleasure to have you as our guest, and we look forward to welcoming you back for another outstanding experience in the future.

10/10 Excellent

Michael T.

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice bar with great cocktails and very good. Bartenders
Séjour de 1 nuit en mai 2024
Réponse de Yatzel Gomez le 8 mai 2024
Dear Michael, Thank you kindly for taking the time to post this top ranked feedback regarding your recent stay with us! We look forward to welcoming you back anytime you are visiting the area!

10/10 Excellent

Theresa

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely renovation - hope to experience the rooftop next time!
Séjour de 6 nuits en avril 2024
Réponse de Yatzel Gomez le 4 mai 2024
Dear Theresa,Thank you kindly for taking the time to post this highly ranked feedback regarding your recent stay with us! We hope to welcome you back soon!

10/10 Excellent

Gerardo, Lodi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Yatzel Gomez le 4 mai 2024
Dear Gerardo,Thank you kindly for taking the time to post this top ranked feedback regarding your recent stay with us! We look forward to welcoming you back anytime you are visiting the area!

10/10 Excellent

Margarita

Bedroom was clean and beautiful. I would love to have complimentary breakfast like they used it I was kinda disappointed on that and it would bring more customers.
Séjour de 1 nuit en avril 2024
Réponse de Pia Bolanos le 29 avr. 2024
Dear Margarita,Thank you for choosing to stay with us and for sharing your experience. We're delighted that you enjoyed your time at our hotel.Regarding breakfast options, we offer a selection of coffee, fruits, and oatmeal to start your day. While we understand that our breakfast offerings may be limited, we are fortunate to be surrounded by fantastic dining options near the hotel. We always encourage our guests to explore these local eateries for a delicious and varied culinary experience.Your satisfaction is our priority, and we are thrilled that you chose to stay with us. Should your travels bring you back to the area, we would love the opportunity to host you again and provide you with an even more memorable stay.

4/10 Médiocre

Nikhil

Voyage en couple
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Overall hotel is new and has nicely designed rooms. The experience was not good though, was moved out of my room into another after a water leak below. The next room smelled bad and had hair in the bathroom. Was moved again and the room had water on the floor.
Séjour de 1 nuit en avril 2024
Réponse de Pia Bolanos le 29 avr. 2024
Dear Nikhil,Thank you for choosing to stay with us and for taking the time to share your experience. We sincerely apologize for the inconvenience caused by the water leak and the smell in your room and appreciate your understanding as we swiftly addressed the issue by relocating you to another room.We understand that unexpected situations can arise, and we strive to handle them with professionalism and care. Your feedback is valuable to us, and we will use it to improve our services and prevent such incidents in the future.If you have any questions or need further clarification, please do not hesitate to contact us.Thank you for your understanding and we look forward to welcoming you in the future.

10/10 Excellent

Barbara, Kennebunk

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautifully renovated hotel, with large and attractive lounge area and large rooms. Only negative was breakfast was just coffee, fruit and oatmeal
Séjour de 1 nuit en avril 2024
Réponse de Yatzel Gomez le 23 avr. 2024
Dear Barbara, Thank you kindly for taking the time to post this highly ranked feedback regarding your recent stay with us! We hope to welcome you back soon!

6/10 Satisfaisant

Felipe, New Canaan

Industrial unpleasant
Séjour de 3 nuits en avril 2024
Réponse de Yatzel Gomez le 23 avr. 2024
Dear Felipe, Thank you for this feedback regarding your recent stay with us. Please feel free to reach out to me directly if you would like to discuss your experience further or if there is anything else we can do to make it right.

4/10 Médiocre

Lisa

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Yatzel Gomez le 23 avr. 2024
Dear Lisa, Thank you for this feedback regarding your recent stay with us. Please feel free to reach out to me directly if you would like to discuss your experience further or if there is anything else we can do to make it right.

10/10 Excellent

Nicholas

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel offered a beautifully done rustic looking space and the staff were pleasant and helpful. We really enjoyed the onsite restaurant and the location offered many close options for other food choices. Would definitely recommend.
Séjour de 1 nuit en avril 2024
Réponse de Yatzel Gomez le 18 avr. 2024
Dear Nicholas, Thank you for your glowing review and for taking the time to share your feedback. It was our pleasure to have you as our guest, and we look forward to welcoming you back for another outstanding experience in the future.

2/10 Horrible

Michael

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I was charged for my room though I couldn't make it there due to weather-related incident.
Séjour de 1 nuit en avril 2024
Réponse de Pia Bolanos le 29 avr. 2024
Dear Michael,We appreciate your interest in staying with us and value your understanding of our cancellation policy. We wanted to clarify our process regarding cancellation fees, especially when cancellations occur outside the 24-hour window.At our establishment, we have a 24-hour cancellation policy in place to ensure the smooth operation of our bookings and to accommodate other potential guests. This means that if a cancellation is made within 24 hours of your scheduled arrival time, no fee will be charged.However, if a cancellation is made after this timeframe, a cancellation fee will be applied. This fee is necessary to cover the costs associated with holding the reservation and ensuring our services are available for all guests.We believe in transparency and fairness in our policies and strive to provide the best experience for all our guests. If you have any questions or need further clarification, please do not hesitate to contact us.Thank you for your understanding and we look forward to welcoming you in the future.

10/10 Excellent

Mary Ellen

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
our room was very clean and comfortable! It appeared to have been just updated window treatments and furnishings! We enjoyed our stay.
Séjour de 1 nuit en avril 2024
Réponse de Yatzel Gomez le 14 avr. 2024
Dear Mary Ellen, Thank you kindly for taking the time to post this top ranked feedback regarding your recent stay with us! We look forward to welcoming you back anytime you are visiting the area!

10/10 Excellent

Melvin

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The space was beautiful and the staff was amazing!
Séjour de 1 nuit en avril 2024
Réponse de Yatzel Gomez le 13 avr. 2024
Dear Melvin, Thank you for your glowing review and for taking the time to share your feedback. It was our pleasure to have you as our guest, and we look forward to welcoming you back for another outstanding experience in the future.

8/10 Bien

Nicole, brooklyn

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Yatzel Gomez le 11 avr. 2024
Dear Nicole,Thank you kindly for taking the time to post this highly ranked feedback regarding your recent stay with us! We hope to welcome you back soon!

6/10 Satisfaisant

Indira

Les points forts : Propreté et personnel et service
There was a closet that wouldn't open and another locked door. There was no ironing board in the room and the lightening wasn't that great. Otherwise clean and the staff/girl at the front desk was pleasant and helpful.
Séjour de 1 nuit en avril 2024
Réponse de Yatzel Gomez le 11 avr. 2024
Dear Indira, Thank you for taking the time to provide us with your feedback regarding your recent stay at our hotel. We sincerely apologize for the inconveniences you experienced during your visit, and we appreciate you bringing these issues to our attention. We hope you will give us another opportunity to provide you with a superior stay in the future. Please feel free to reach out to me directly if you would like to discuss your experience further or if there is anything else we can do to make it right.

10/10 Excellent

kendrick

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Yatzel Gomez le 4 avr. 2024
Dear Kendrick, Thank you kindly for taking the time to post this top ranked feedback regarding your recent stay with us! We look forward to welcoming you back anytime you are visiting the area!

10/10 Excellent

gregory

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Clean and comfortable
Séjour de 1 nuit en avril 2024
Réponse de Yatzel Gomez le 11 avr. 2024
Dear Gregory,Thank you kindly for taking the time to post this highly ranked feedback regarding your recent stay with us! We hope to welcome you back soon!

8/10 Bien

Alec

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
New and fresh. Great bed Loud late night both people and dogs.
Séjour de 1 nuit en mars 2024
Réponse de Yatzel Gomez le 2 avr. 2024
Dear Alec, Thank you kindly for taking the time to post this highly ranked feedback regarding your recent stay with us! We hope to welcome you back soon!

8/10 Bien

Sandra

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff were friendly and professional. Room was clean and comfortable. These are the important features for us when choosing a hotel therefore, this was a great stay! I just wish they had told us before we got there that they’re going through renovations and construction (but the place is starting to look very nice!) Also think the signage on the hotel should be lit to be more noticeable when people arrive at night.
Séjour de 1 nuit en mars 2024
Réponse de Yatzel Gomez le 31 mars 2024
Dear Sandra, Thank you for taking a moment to share your comments about your recent stay at Hotel Zero Degrees Norwalk. Your feedback is important to us as it motivates us to continue to improve. We look forward to welcoming you back for another outstanding experience in the future!

2/10 Horrible

Julianne

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
If you like thin walls.. it’s the hotel for you
Séjour de 1 nuit en mars 2024
Réponse de Yatzel Gomez le 31 mars 2024
Dear Julianne, Thank you for this feedback regarding your recent stay with us. We value your feedback as it helps us identify areas for improvement. We hope you will give us another opportunity to provide you with a superior stay in the future. Please feel free to reach out to me directly if you would like to discuss your experience further or if there is anything else we can do to make it right

8/10 Bien

Ellen

Séjour de 1 nuit en mars 2024
Réponse de Yatzel Gomez le 18 avr. 2024
Dear Ellen, Thank you kindly for taking the time to post this highly ranked feedback regarding your recent stay with us! We hope to welcome you back soon!

10/10 Excellent

Michelle

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice property.
Séjour de 1 nuit en mars 2024
Réponse de Yatzel Gomez le 23 mars 2024
Dear Michelle, Thank you kindly for taking the time to post this top ranked feedback regarding your recent stay with us! We look forward to welcoming you back anytime you are visiting the area!

6/10 Satisfaisant

Jessica

Les points forts : Propreté, personnel et service, équipements
Walls were SUPER thin, like you could hear your neighbor in the room over shuffling their feet in the bathroom kinda thing.
Séjour de 1 nuit en mars 2024
Réponse de Yatzel Gomez le 16 mars 2024
Dear Jessica,Thank you for this feedback regarding your recent stay with us. We value your feedback as it helps us identify areas for improvement. We hope you will give us another opportunity to provide you with a superior stay in the future. Please feel free to reach out to me directly if you would like to discuss your experience further or if there is anything else we can do to make it right.

10/10 Excellent

Alison

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Newly renovated room was very clean, comfortable and with tasteful decor. Large bathroom perfect to share with family. Only comment is that hallway sounds/voices tended to be loud.
Séjour de 1 nuit en mars 2024
Réponse de Yatzel Gomez le 13 mars 2024
Dear Alison, Thank you kindly for taking the time to post this top ranked feedback regarding your recent stay with us! We look forward to welcoming you back anytime you are visiting the area!

10/10 Excellent

Krystyna

Séjour de 1 nuit en mars 2024
Réponse de Yatzel Gomez le 31 mars 2024
Dear Krystyna,Thank you kindly for taking the time to post this top ranked feedback regarding your recent stay with us! We look forward to welcoming you back anytime you are visiting the area!

10/10 Excellent

Mary

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Although there was construction going on, it did not affect my stay. The staff was friendly, the room was clean enough and the bed was comfortable. The restaurant is amazing!
Séjour de 2 nuits en mars 2024
Réponse de Yatzel G. le 6 mars 2024
Dear Mary, Thank you for your glowing review and for taking the time to share your feedback. It was our pleasure to have you as our guest, and we look forward to welcoming you back for another outstanding experience in the future.

10/10 Excellent

Jamie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Was great.
Séjour de 1 nuit en février 2024
Réponse de Pia Bolanos le 1 mars 2024
Dear Jamie,Thank you for your glowing review and for taking the time to share your feedback. It was our pleasure to have you as our guest, and we look forward to welcoming you back for another outstanding experience in the future.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de Yatzel Gomez le 26 févr. 2024
Dear Sir/Ma'am, Thank you kindly for taking the time to post this highly ranked feedback regarding your recent stay with us! We hope to welcome you back soon!

8/10 Bien

Lisa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The property was very clean and the staff was nice. The property is under renovations and construction began before 8am and was a little noisy. Also would have been good to know that the train tracks were right behind the property.
Séjour de 1 nuit en février 2024
Réponse de Yatzel Gomez le 26 févr. 2024
Dear Lisa,Thank you kindly for taking the time to post this highly ranked feedback regarding your recent stay with us! Please accept our sincerest apologies for any inconvenience the passing train may have caused during your stay. We hope to welcome you back anytime you are visiting the area! We are happy to do our best to accommodate you in a quiet area for any future stays!

8/10 Bien

Joseph

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel renovation is beautiful. Only concern is the paper thin walls. You can literally hear everything. Sound proofing at least at the room door would make for a much more enjoyable stay.
Séjour de 1 nuit en février 2024
Réponse de Yatzel G. le 20 févr. 2024
Dear Joseph, Thank you for this feedback regarding your recent stay with us. We look forward to welcoming you back anytime you are visiting the area!

10/10 Excellent

Melanie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de Pia Bolanos le 19 févr. 2024
Dear Melanie, Thank you kindly for taking the time to post this top ranked feedback regarding your recent stay with us! We look forward to welcoming you back anytime you are visiting the area!

8/10 Bien

Lenicia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Yatzel Gomez le 15 févr. 2024
Dear Lenicia, Thank you kindly for taking the time to post this highly ranked feedback regarding your recent stay with us! We hope to welcome you back soon!

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Pia Bolanos le 12 févr. 2024
Dear Guest,Thank you for taking a moment to share your comments about your recent stay at Hotel Zero Degrees Norwalk. Your feedback is important to us as it motivates us to continue to improve. we look forward to welcoming you back for another outstanding experience in the future!

10/10 Excellent

jing

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Big window view with outside trees。
Réponse de Yatzel Gomez le 4 févr. 2024
Dear Jing, Thank you for your glowing review and for taking the time to share your feedback. It was our pleasure to have you as our guest, and we look forward to welcoming you back for another outstanding experience in the future.

10/10 Excellent

NuNu

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the view from the room (river view) and loved that the hotel room was very clean and up to date.
Séjour de 1 nuit en décembre 2023
Réponse de Yatzel Gomez le 2 févr. 2024
Dear NuNu, Thank you kindly for taking the time to post this top ranked feedback regarding your recent stay with us! We look forward to welcoming you back anytime you are visiting the area!

8/10 Bien

susan

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en janvier 2024
Réponse de Yatzel Gomez le 2 févr. 2024
Dear Susan, Thank you kindly for taking the time to post this highly ranked feedback regarding your recent stay with us! We hope to welcome you back anytime you are visiting the area!

10/10 Excellent

Josette Raffy

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Such a wonderful place to stay so close to Times Square
Séjour de 4 nuits en janvier 2024
Réponse de Aryanna Goodwin le 30 janv. 2024
Dear Josette, Thank you kindly for taking the time to post this top ranked feedback regarding your recent stay with us! We look forward to welcoming you back anytime you are visiting the area!

4/10 Médiocre

April

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Construction inside and outside. Was noisy with drills and banging early in the morning. Breakfast was just oatmeal to heat up in a microwave. Bathroom walls had some cracks and dark spots. Could hear the train behind hotel pass by frequently. Surrounding area not great.
Séjour de 1 nuit en décembre 2023
Réponse de Yatzel Gomez le 27 janv. 2024
Dear April, Thank you for taking the time to provide us with your feedback regarding your recent stay at our hotel. We sincerely apologize for the inconveniences you experienced during your visit, and we appreciate you bringing these issues to our attention. We are actively working to complete the construction as quickly as possible, and we will take your feedback into consideration to improve our communication with guests about any potential disruptions. Please feel free to reach out to me directly if you wish to discuss your stay further. We hope you will consider Hotel Zero degrees during your next visit to the area.

2/10 Horrible

Joseph

Voyage en couple
Les points faibles : Propreté et personnel et service
Horrible , under construction not noted on the booking page , noisy . Unfinished and not up to standards. Called the hotel and requested a refund my wife and I checked out 3 hours after checking in and left due to the noise from occupants in a room above us and the lack of completion of this hotel which was not welcoming or comforting .
Séjour de 1 nuit en janvier 2024
Réponse de Pia Bolanos le 22 janv. 2024
Dear Joseph,This afternoon's conversation was truly a pleasure, and we extend our sincere apologies on behalf of Hotel Zero Degrees Norwalk for any inconvenience you experienced.Should you decide to give us a second chance, I personally guarantee an incredible and seamless stay during your future visit. Your satisfaction is our top priority, and we are committed to ensuring a memorable experience for you.Thank you for your understanding, and we look forward to the opportunity to make amends.

6/10 Satisfaisant

Nathaniel

Voyage d’affaires
Séjour de 1 nuit en janvier 2024
Réponse de Pia Bolanos le 22 janv. 2024
Dear Nathaniel,Thank you for taking a moment to share your feedback about your recent stay at Hotel Zero Degrees Norwalk. Your feedback is important to us as it motivates us to continue to improve. we look forward to welcoming you back for another outstanding experience in the future!

6/10 Satisfaisant

kate

Voyage en couple
Les points forts : Propreté et personnel et service
The hotel is going to be beautiful upon completion - that's for sure The staff was kind, friendly and helpful But....the bathroom was incredibly dark. Why? I have no idea. But it would have been helpful to have some light when applying makeup. May sound trivial, or not a reason to have a wall mounted makeup mirror at least, but it's a big deterent for me.
Séjour de 1 nuit en janvier 2024
Réponse de Yatzel Gomez le 21 janv. 2024
Dear Kate, Thank you for taking a moment to post this review on Hotel Zero Degrees Norwalk. We appreciate your valuable feedback and apologize for the lighting in the room. Please know we have been working closely with our maintenance and housekeeping teams to identify any damaged or worn furnishings and fixtures and have them repaired or removed. Again, we apologize for the inconveniences you experienced during your visit, and we hope you will give us one more opportunity so that you can experience what's to come.

4/10 Médiocre

Nina

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Surprised by a Construction Zone
I booked this trip for my husband's birthday getaway. We have stayed at other Hotel Zero locations and had great experiences. What we were not told is that the entire hotel is under renovation. It looked closed when we arrived. Construction is from 8am-6pm daily which was not disclosed before I booked. Lots of construction happening in the hotel, slow elevators due to workers going up and down. Not the experience we hoped for or expected.
Séjour de 1 nuit en janvier 2024
Réponse de Yatzel Gomez le 11 janv. 2024
Dear Nina, Thank you for taking the time to provide us with your feedback regarding your recent stay at our hotel. We sincerely apologize for the inconveniences you experienced during your visit, and we appreciate you bringing these issues to our attention. We are actively working to complete the construction as quickly as possible, and we will take your feedback into consideration to improve our communication with guests about any potential disruptions.We hope you will give us one more opportunity so that you can experience what's to come as we strive to provide our guests with a comfortable and enjoyable stay.Please feel free to reach out to me directly if you wish to discuss your stay further. We hope you will consider Hotel Zero Degrees during your next visit to the area.

8/10 Bien

Edward

Les points forts : Personnel et service
Séjour de 2 nuits en janvier 2024
Réponse de Yatzel Gomez le 19 janv. 2024
Dear Edward, Thank you kindly for taking the time to post this top ranked feedback regarding your recent stay with us! We look forward to welcoming you back anytime you are visiting the area!

6/10 Satisfaisant

Selena

Voyage en couple
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
With the renovation occurring no amenities were available, at all. I feel discounts should be provided to guest who still consider to stay. I requested a room with a view but was not accommodated. Black panels was placed near the entrance to cover the restaurant which was not appealing
Séjour de 1 nuit en janvier 2024
Réponse de Yatzel Gomez le 10 janv. 2024
Dear Selena, Thank you for this feedback regarding your recent stay with us. We are actively working to complete the construction as quickly as possible, and we will take your feedback into consideration to improve our communication with guests about any potential disruptions. We apologize that your room request was not fulfilled, we will be addressing this issue with our staff to ensure it does not happen again in the future.Please feel free to reach out to me directly if you would like to discuss your experience further or if there is anything else we can do to make it right.

10/10 Excellent

Robert

Voyage d’affaires
If thru their renovation, i always had an excellent experience staying many times . As well, the restaurant is equally excellent
Séjour de 1 nuit en janvier 2024
Réponse de Yatzel Gomez le 9 janv. 2024
Dear Robert, Thank you for your glowing review and for taking the time to share your feedback. It was our pleasure to have you as our guest, and we look forward to welcoming you back for another outstanding experience in the future.

6/10 Satisfaisant

Karen

Les points forts : Propreté
OK, But Under Construction
The hotel is under construction. The aesthetics and amenities we expected for the price were lacking.
Séjour de 1 nuit en décembre 2023
Réponse de Yatzel Gomez le 9 janv. 2024
Dear Karen, Thank you for this feedback regarding your recent stay with us. We are actively working to complete the construction as quickly as possible, and we will take your feedback into consideration to improve our communication with guests about any potential disruptions. We hope you will give us another opportunity to provide you with a superior stay in the future.

6/10 Satisfaisant

Tori

Voyage en couple
Les points faibles : Personnel et service
It was terribly bad... hallway carpet could be cleaned - Hotel being renovated. Alot of boarded up areas. Didn't give a welcoming vibe.
Séjour de 1 nuit en décembre 2023
Réponse de Yatzel Gomez le 6 janv. 2024
Dear Tori, Thank you for taking the time to provide us with your feedback regarding your recent stay at our hotel. We sincerely apologize for the inconveniences you experienced during your visit, and we appreciate you bringing these issues to our attention. We are actively working to complete the construction as quickly as possible, and we will take your feedback into consideration to improve our communication with guests about any potential disruptions. We hope you will give us one more opportunity so that you can experience what's to come as we strive to provide our guests with a comfortable and enjoyable stay.