Réception
Vérifier la disponibilité

Avis sur Northampton Town Centre Hotel

4 out of 5
Northampton Town Centre Hotel
Silver Street, Northampton, England

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 425 avis sur 1003." "
Note des voyageurs de 8 (Bien), d’après 403 avis sur 1003." "
Note des voyageurs de 6 (Satisfaisant), d’après 116 avis sur 1003." "
Note des voyageurs de 4 (Médiocre), d’après 43 avis sur 1003." "
Note des voyageurs de 2 (Horrible), d’après 16 avis sur 1003." "

8,8/10

Propreté

8,6/10

Personnel et service

8,2/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

8/10 Bien

Philippe

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Always again !
Séjour de 2 nuits en mars 2023
Réponse de nm le 21 mars 2023
Dear PhillippeThank you for the great feedback on your stay with us.We look forward to seeing you in the future.

10/10 Excellent

Philippe

Séjour de 1 nuit en mars 2022

6/10 Satisfaisant

Philippe

Les points forts : Personnel et service
Les points faibles : Propreté
Moyen. Pas de ménage entre les 2 nuits. Propreté approximative. Personnel d’accueil sympa et à l’écoute. Northampton ne vaut vraiment pas le détour.
Séjour de 1 nuit en mars 2022
Réponse de nat le 24 mars 2022
Dear Phillipe I am sorry to hear that you did not fully enjoy your stay. I do hope you give Northampton another try in the coming years. Kind regards The Park Inn by Radisson Northampton

8/10 Bien

Phil, Lille

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
A cultural week-end in Northampton
Great location close to the city center and the Roadmender. It has been snowing and would have been clever from the hotel management to salt the pavement.
Séjour de 2 nuits en mars 2018
Réponse de Adina le 22 mars 2018
Dear Phil, Thank you very much for your feedback and for your constructive comment about the pavement - I will pass it on to the relevant department. Kind regards, Adina Duta Assistant Front Office Manager

8/10 Bien

Phil, Lille, France.

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Week end !
As usual we had a Nice stay at the Park Inn. We love Northampton and the hotel location is ideal. Close to both the city center and the Roadmender.
Séjour de 1 nuit en septembre 2017
Réponse de Adina le 25 sept. 2017
Dear Phil, Thank you very much for your feedback. I am pleased to hear you enjoyed your stay with us. Kind regards, The Reception Team

8/10 Bien

Facundo

Les points forts : Propreté et personnel et service

10/10 Excellent

David Monkcom, Belgium

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Loved the pool, sauna and bedroom!
Clean and modern; friendly staff; excellent city-centre location; large, comfortable bedroom including all-day access to the pool, gym and sauna. Breakfast is extra, but worth it if you like a tasty, cooked English breakfast. The mushrooms were delicious!

10/10 Excellent

Caroline

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The young lady on reception was very knowledgeable and super helpful . She obviously loves her job! Bat staff nice food could have come out quicker.
Séjour de 1 nuit en mai 2024
Réponse de Luke le 20 mai 2024
Good morning Caroline,Thank you very much for taking the time to leave such a great review of your recent stay with us.Please know that your comments have been passed to all departments and I am delighted to read that you found our receptionist on the day to be super helpful.We are thrilled to read that you enjoyed your stay and we very much hope to welcome you back in the future!Kind regardsLuke - Front Office Manager

8/10 Bien

Jack

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property is undergoing renovations which, when completed with result in a very nice hotel
Séjour de 1 nuit en mai 2024
Réponse de Luke le 20 mai 2024
Good morning Jack, Thank you for the taking the time to leave a review of your recent stay with us. We are glad to read that you enjoyed your stay and we hope to welcome you back in the future once our refurbishment is complete.Kind regardsLuke - Front Office Manager

10/10 Excellent

Paul

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The new rooms are excellent, the breakfast was one of the best I've had in a while, even though works are ongoing they didn't disturb me at all, I have to say for bed comfort they beat their rivals ' pr...er by a mile, best nights sleep in a very long time, I stayed there when it was a Raddison and they've improved on that. Very satisfied, apart from the awful coffee sachets in the room tasted a bit like H..py Sh...er.
Séjour de 1 nuit en mai 2024
Réponse de Luke le 20 mai 2024
Good morning Paul, Thank you for the great review and feedback from your recent stay with us! We are very glad to read that you enjoyed your stay, especially the breakfast and new bed in our newly refurbished room We very much hope we can welcome you back in the future!Kind regardsLuke - Front Office Manager

4/10 Médiocre

Ibrahim

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Below expection, recomended to enhance the hospitality service, also provide a tour guide for a guest.
Séjour de 4 nuits en mai 2024
Réponse de Luke le 20 mai 2024
Good morning Ibrahim,Thank you for taking the time to leave a review of your stay with us.We are sad to see that we received a rating of 2/5, your comments have been taken onboard and will be discussed to enhance our guest experience going forward.We hope to welcome you back in the future.Kind regardsLuke - Front Office Manager

10/10 Excellent

Charalambos

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good parking, nice staff, clean modern rooms, would definatly stay again, good central location
Séjour de 1 nuit en mai 2024
Réponse de Luke le 13 mai 2024
Good morning,Thank you very much for your great review of your recent stay. We are thrilled to read that you enjoyed your stay, and hope to welcome you back soon!Kind regardsLuke - Front Office Manager

2/10 Horrible

Kurt

Staff was rude and obnoxious all because I queried the price and being charged for car parking because I had standard room instead of a superior room, but a previous member of staff told me parking was free because I was a guest
Séjour de 1 nuit en avril 2024
Réponse de Reception Team le 28 avr. 2024
Hi Kurt,Thanks for your feedback. We're sorry your stay didn't meet your expectations, and we apologize for the inconvenience. Since we're located in the town centre, parking for standard rooms comes with an additional charge. We hope to welcome you back the next time you're in town.Best regards,

8/10 Bien

Charles

Les points forts : Propreté et personnel et service
Nice
Séjour de 1 nuit en avril 2024
Réponse de Luke le 28 avr. 2024
Good morning Charles,Thank you for leaving a review of your recent stay with us.We are thrilled to read that you enjoyed your stay, and we very much hope to welcome you back in the future.Kind regardsLuke - Front Office Manager

10/10 Excellent

David, Waterlooville

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice newly refurbished room on 7th floor. Staff v friendly as always
Séjour de 1 nuit en mars 2024
Réponse de Eliah O'Toole - Guest Relations Executive le 27 mars 2024
Good Evening David,Thank you for leaving us a review, it is great to see that you had such an enjoyable stay with us.I will make sure to pass along your feedback regarding the refurbishment and the excellent service you received during your stay.I hope to welcome you back soon!Warmest Regards,Guest Relations Executive - Eliah O'Toole

8/10 Bien

jacqueline

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We enjoyed our stay and would go again.
Séjour de 2 nuits en mars 2024
Réponse de Eliah O'Toole - Guest Relations Executive le 20 mars 2024
Good Afternoon Jacqueline,Thank you very much for such a positive review. I am very glad to see that you enjoyed your stay and would like the opportunity to welcome you back again soon!Warmest Regards,Eliah O'Toole - Guest Relations Executive

10/10 Excellent

Michael

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
I have stayed here multiple times dating back to 2010. It continues to improve.
Séjour de 2 nuits en mars 2024
Réponse de Luke le 18 mars 2024
Good evening Michael,Thank you very much for leaving a review of your recent stay with us.We are so pleased to read that you enjoyed your stay, and we very much look forward to welcoming you back in the future!Kind regardsLuke - Front Office Manager

10/10 Excellent

Gerald

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sehr gut für unsere Zwecke gelegen.
Séjour de 3 nuits en mars 2024
Réponse de Luke le 18 mars 2024
Good evening Gerald,Thank you very much for leaving a review of your recent stay with us.We are so pleased to read that you enjoyed your stay, and we very much look forward to welcoming you back in the future!Kind regardsLuke - Front Office Manager

10/10 Excellent

Lisa

Séjour de 1 nuit en mars 2024
Réponse de Reception Team le 30 mars 2024
Dear Lisa, Thank you for your feedback it is much appreciated.

10/10 Excellent

Mark

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Arrived at busy check-in, & manager stepped in to support reception staff which was appreciated. All areas clean & well maintained. Room quiet, modern & comfortable. Bathroom very good - hot water in shower = instant!
Séjour de 1 nuit en mars 2024
Réponse de Eliah O'Toole - Guest Relations Executive le 9 mars 2024
Good Morning Mark,Thank you for a great review, I am very glad to hear that you enjoyed your stay with us.I will be sure to pass along the feedback to the Manager who stepped in to help the Reception staff and in doing so, made for a quick efficient check-in.I am also glad to hear that you enjoyed all of the amenities that we have to offer. We strive to ensure our guests are always satisfied and I will make sure that all of the relevant departments are aware of the great feedback!Warmest Regards,Eliah O'Toole - Guest Relations Executive

10/10 Excellent

Luke

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Eliah O'Toole - Guest Relations Executive le 9 mars 2024
Dear Luke,Thank you for taking the time to leave us a great review, we appreciate it!I am very glad to see that you enjoyed your stay with us. I hope we have the opportunity to have you stay with us again soon.Warmest Regard,Eliah O'Toole - Guest Relations Executive

10/10 Excellent

Victoria

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I liked the breakfast and rooms were adequately equipped with comfortable beds. Didn't like paying to park. Should be free for hotel guests.
Séjour de 1 nuit en février 2024
Réponse de Luke le 26 févr. 2024
Good morning Victoria,Thank you for taking the time to leave a review of your stay with us!We are thrilled that you enjoyed your stay, and we have taken your comments on board regarding the parking.We hope to welcome you back in the future!Kind regardsLuke - Front Office Manager

8/10 Bien

Jesse

Les points forts : Propreté et personnel et service
Very conveniently located, within walking distance of town centre and the train station.
Séjour de 6 nuits en février 2024
Réponse de Luke le 26 févr. 2024
Good morning Jesse,Thank you for taking the time to leave a review of your stay with us!We are thrilled that you enjoyed your stay.We hope to welcome you back in the future!Kind regardsLuke - Front Office Manager

10/10 Excellent

Karen

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel rooms were good, breakfast was nice and lots of choices
Séjour de 1 nuit en février 2024
Réponse de Reception Team le 18 févr. 2024
Dear Karen, Thank you for your feedback it is much appreciated. We are happy to hear you have enjoyed your stay with us. We look forward to welcoming you as a guest next time you're in Northampton. Kind Regards,

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great value
Great value, nice rooms, decent breakfast.
Séjour de 1 nuit en février 2024
Réponse de Reception Team le 18 févr. 2024
Dear David, Thank you for your feedback it is much appreciated. We are happy to hear you have enjoyed your stay with us. We look forward to welcoming you as a guest next time you're in Northampton. Kind Regards,

10/10 Excellent

Steve

Séjour de 1 nuit en février 2024
Réponse de Reception Team le 18 févr. 2024
Dear Steve, Thank you for your feedback it is much appreciated. We are happy to hear you have enjoyed your stay with us. We look forward to welcoming you as a guest next time you're in Northampton. Kind Regards,

10/10 Excellent

Brendan

Séjour de 2 nuits en février 2024
Réponse de Luke le 21 mars 2024
Good afternoon Brendan,Thank you very much for leaving a review of your stay with us. We are delighted that you enjoyed your stay and we hope to welcome you back in the future!Kind regardsLuke - Front Office Manager

8/10 Bien

Ashley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great room would definitely stay again
Booked a superior room and can definitely say it was worth it. Loved the decor from the pops of colour in the bathroom to the furniture style all really suited each other. The bed was extremely comfortable and the LED headboard lights created a relaxing atmosphere at the end of the night. Only issue was curtain rail lights were flickering so had to rely on lamps in the room instead of using the main lights. The only improvement I can think of would be with it being a superior room maybe some upgraded coffee making facilities could be included for example a pod machine even just a simple one just to add that more luxury feel that you get from the rest of the room
Séjour de 1 nuit en février 2024
Réponse de nm le 12 févr. 2024
Dear AshleyThank you for your great review and feedback on your stay with us.I will be sure to pass on all feedback to the relevant departments.We look forward to welcoming you in the near future.Kind regardsThe Northampton Town Centre Hotel

10/10 Excellent

Dawn

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Reception staff really friendly, helpful 👏👏
Séjour de 1 nuit en février 2024
Réponse de Reception Team le 11 févr. 2024
Dear Dawn, Thank you for your feedback, it's always nice to receive positive feedback. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as they strive to continuously improve the quality of our service.Thank you again for sharing your experience. We hope that your next visit will be as pleasant as the last. Kind Regards, Northampton Town Centre Hotel

10/10 Excellent

Borys

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Exceptional
Exceptional hotel for the price
Séjour de 1 nuit en février 2024
Réponse de nm le 8 févr. 2024
Dear BorysThank you for leaving some great feedback with regards to your stay.Kind regardThe Northampton Town Centre Hotel

10/10 Excellent

Simon

Séjour de 1 nuit en février 2024
Réponse de nm le 8 févr. 2024
Dear SimonThank you for the great review.Kind regardsThe Northampton Town Centre Hotel

6/10 Satisfaisant

Christopher Paul

Voyage en couple
Les points forts : Propreté
Pleasant staff, but not really focused on customer experience, additionally bar shut early as advertised, will not stay again.
Séjour de 2 nuits en février 2024
Réponse de nm le 8 févr. 2024
Dear ChristopherThank you for taking the time to leave some feedback on your stay with us.I am sorry to see that you did not enjoy all aspects of your stay, I will be sure to pass on the feedback.Kind regardsThe Northampton Town Centre Hotel

10/10 Excellent

Sajimon

Séjour de 2 nuits en janvier 2024
Réponse de Eliah O'Toole - Guest Relations Executive le 20 mars 2024
Good Afternoon Sajimon,Thank you for taking the time to leave a great review. I am very glad to see that your stay was a positive experience and would look forward to welcoming you back again soon.Warmest Regards,Eliah O'Toole - Guest Relations Executive

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de Reception Team le 29 janv. 2024
Dear Guest,Thank you for your feedback it is much appreciated. We are happy to hear you have enjoyed your stay with us. We look forward to welcoming you as a guest next time you're in Northampton. Kind Regards,

10/10 Excellent

NICHOLAS

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very comfortable quiet hotel. Lovely staff and very handy for town
Séjour de 1 nuit en janvier 2024
Réponse de Reception Team le 26 janv. 2024
Dear Nicholas, Thank you for your feedback it is much appreciated. We are happy to hear you have enjoyed your stay with us. We look forward to welcoming you as a guest next time you're in Northampton. Kind Regards,

10/10 Excellent

Ralph

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel location is good and the staff delivered excellent customer service Christina at the front desk and Kevin DeFreitas in the bar and restaurant. Also the young lady server in the restaurant The one thing is that our room was too small for a king size bed. No space to move around. At least a small fridge would be nice to have. There should be an ice maker on some of the floors. Love that we could make coffee or tea Excellent renovated bathroom
Séjour de 2 nuits en janvier 2024
Réponse de Reception Team le 23 janv. 2024
Dear Ralph, Thank you for your lovely feedback it will be shared with the team. We are happy to hear that our staff were able to provide the level of service and hospitality that we strive for. We can't wait to have you back as our guest next time you’re in Northampton. Kind Regards,

8/10 Bien

Ralph

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Reception Team le 26 janv. 2024
Dear Ralph, Thank you for your feedback it is much appreciated. We are happy to hear you have enjoyed your stay with us. We look forward to welcoming you as a guest next time you're in Northampton. Kind Regards,

6/10 Satisfaisant

Ole Haubo

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
OK slidt hotel i ramponeret kvarter
Et noget slidt hotel i et ramponeret kvarter, hvor hotellet falder fuldstændigt udenfor arkitektonisk.
Séjour de 1 nuit en janvier 2024
Réponse de Reception Team le 11 janv. 2024
Dear Haubo, Thank you for reviewing our facilities and we appreciate your feedback. We have some delightful news, from the beginning of this year our hotel will be going through refurbishment. We do hope you will allow us to host you once more next time you’re in town. Kind Regards,

10/10 Excellent

Christopher

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
The stay was amazing. The only fault was tgere was no fan for the bedroom and the air conditioning turned off withing 45 minutes so the room was extreamly hot.
Séjour de 1 nuit en janvier 2024
Réponse de Reception Team le 7 janv. 2024
Dear Christopher, Thank you for your feedback. It is much appreciated. Kind Regards,

10/10 Excellent

D

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Reception Team le 31 janv. 2024
Dear Guest, Thank you for your feedback it is much appreciated.Kind Regards,

10/10 Excellent

Karen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great overnight stay
It was great for a nights stay. Room comfortable, great amenities, and the breakfast was great
Séjour de 1 nuit en décembre 2023
Réponse de Reception Team le 30 déc. 2023
Dear Karen, Thank you for your feedback, it's always nice to receive positive feedback. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as they strive to continuously improve the quality of our service.Thank you again for sharing your experience. We hope that your next visit will be as pleasant as the last. Kind Regards,

6/10 Satisfaisant

Steven

Voyage d’affaires
Les points forts : Propreté et confort de la chambre
Ok hotel poor booking
Note was fine. Check in poor. The lady at reception was great but my booking from Hotels.com was not passed onto the hotel. It took 20minuted to sort out.
Séjour de 1 nuit en décembre 2023
Réponse de Reception Team le 30 déc. 2023
Dear Steven, Thank you for taking the time to share your feedback on your visit to the Hotel Northampton Town Centre. Our team will be addressing the issues you encountered so that we can improve going forward. We do hope to have you back as a guest next time you're in Northampton. Kind Regards,

2/10 Horrible

Shaheed

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Reception Team le 30 déc. 2023
Dear Shaheed, Thank you for your feedback it is much appreciated. Kind Regards,

8/10 Bien

Amanda

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Reception Team le 30 déc. 2023
Dear Amanda, Thank you for your feedback it is much appreciated. Kind Regards,

10/10 Excellent

A

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Reception Team le 30 déc. 2023
Dear Guest,Thank you for your feedback it is much appreciated. We are happy to hear you have enjoyed your stay with us. We look forward to welcoming you as a guest next time you're in Northampton. Kind Regards,

8/10 Bien

Ryan

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Reception Team le 10 déc. 2023
Dear Ryan, Thank you for your feedback it is much appreciated. We are happy to hear you have enjoyed your stay with us. We look forward to welcoming you as a guest next time you're in Northampton. Kind Regards,

8/10 Bien

P

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Reception Team le 10 déc. 2023
Dear Guest, Thank you for your feedback it is much appreciated. We are happy to hear you have enjoyed your stay with us. We look forward to welcoming you as a guest next time you're in Northampton. Kind Regards,

10/10 Excellent

Lucille

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de Reception Team le 10 déc. 2023
Dear Lucille, Thank you for your feedback it is much appreciated. We are happy to hear you have enjoyed your stay with us. We look forward to welcoming you as a guest next time you're in Northampton. Kind Regards,

4/10 Médiocre

Mr Spencer

Voyage en couple
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Found a pair of underpants and a lipstick from the previous occupants in the room Room had obviously not been cleaned properly.
Séjour de 1 nuit en décembre 2023
Réponse de Cristina le 7 déc. 2023
We genuinely value your feedback, and we want to express our gratitude for sharing your thoughts with us. We deeply regret that your recent stay did not meet the high standards we aim to provide to our guests. Please accept our sincere apologies for falling short of your expectations.Your feedback is incredibly valuable to us, and we will use it as a valuable resource to enhance and refine our services. We genuinely hope that you'll consider giving us another chance to host you the next time you visit Northampton. Your satisfaction remains our top priority.

8/10 Bien

Victoria

Séjour de 1 nuit en novembre 2023
Réponse de Reception Team le 30 déc. 2023
Dear Victoria, Thank you for your feedback it is much appreciated. Kind Regards,